• Staff picture
    Jenny
  • Staff picture
    Lisa
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    Michaela
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    Catherine
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    Sarah
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    Helen
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    Caroline
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    Nichola
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    Geraldine
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    Kris
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    Richard
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    Elizabeth
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    Stephanie
  • Staff picture
    Rebecca
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    Stephanie
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    Matthew
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    Ian
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    Sophie
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    Carmel
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    Sarah
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    Rachel
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    Sue
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    Nikki
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    Jade
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    Leann
Ryder and Dutton is one of UK`s best estate agents with 26 offices spread across the North of England. Our real estate busin Read full description...Ryder and Dutton is one of UK`s best estate agents with 26 offices spread across the North of England. Our real estate business network includes Mortimers Estate Agents with their almost 100 years’ experience in the property sector. We offer services such as estate sales and lettings, commercial properties, auctions and relocation.
Customer service is a priority at Ryder & Dutton, therefore buyers, sellers and tenants are able to get help 7 days a week. We specialise in free instant property evaluations online and you can use our website to book an appraisal. To meet all of our clients` needs we also offer mortgage advice to new home owners, property maintenance services and Energy Performance Certificates (EPC`s). We guarantee professional first-class service from best estate agents in the UK.

Ryder & Dutton

www.ryder-dutton.co.uk

Properties for Sale
Properties to Rent

“ Fantastic Service... ”

Jul 13,2018
Minithumbup
Sarah
By: 'Tonnes'
Jul 13,2018
0 people found
this helpful
Sarah is a professional and enthusiastic person, who is a credit to Ryder and Dutton. From the initial viewing and through the whole process (when involved) she was extremely helpful, polite and eager to help where possible. The following negatives, did not involve Sarah but ...
read full review
Comment on agent fees
very misleading. Not Good!!! The fees need to be listed below each other and then shown as a total price.
Was this helpful? Yes
By: Auction House Manchester
Jul 16, 2018
View all comments (1)
We are glad that the buying experience, through Auction House Manchester, and your dealings with Sarah was so positive but we are, of course, disappointed with your comments regarding fees. In line with all Auctioneers there is an Administration charge which is stated under each Lot. In some cases there are additional Buyers Premiums, of which there were a few in the last sale, which are shown in bold within each Lot description to highlight them. We do endeavour to make all charges clear as wel ...

“ Excellent... ”

Jun 06,2018
Minithumbup
Caroline
By: 'J Davenport'
Jun 06,2018
0 people found
this helpful
I found Your service professional and informative, courteous and helpful at all times and would recommend your services to any prospective tenant...
read full review
Comment on agent fees
My only comment would be I thought the deposit was one months rent for me Β£450 but was Β£550 and I thought referencing of Β£100 high, in all found total fees a little high Β£275
Was this helpful? Yes
By: Caroline O Dea
Jun 06, 2018
View all comments (1)
Thank you for the kind review, the fees are in line with the other agents in the area. Please call me in the office if you would like to discuss this further. ...

“ offers over?... ”

May 15,2018
Minithumbdown
By: 'mrs diana mcdonald'
May 15,2018
0 people found
this helpful
offers over Β£160.000 is very confusing! how much over? if not state price or put it up for auction,. property price should be stated so one knows which way to go....
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Comment on agent fees
no comment
Was this helpful? Yes

“ The sale took longer than expected and sometimes we were not kept up to date without having to intact the office... ”

Apr 03,2018
Minithumbup
Kelly
By: 'Dianne Greaves'
Apr 03,2018
0 people found
this helpful
Always cheerful but needs to remember to call back when promised. When selling a property not lived in one needs updates on current position without having to ask....
read full review
Comment on agent fees
Fees are average for the service given
Was this helpful? Yes
By: Bradley Holt (Branch Manager)
Apr 04, 2018
View all comments (1)
My sincere apologies you felt you were not kept informed as much as you should have been as this isn't normally the case as we strive to deliver exceptional customer service, unfortunately due to unforeseen circumstances it wasn't the easiest sale as we had to find numerous buyers for the property. I will contact you directly to see why this happened. I wish you and the family the best of luck. ...

“ Selling our property... ”

Mar 27,2018
Minithumbup
Jessica
By: 'Chopper'
Mar 27,2018
0 people found
this helpful
We found selling our property with Ryder & Dutton brilliant, particularly Jessica who kept us up to date all the way through the sale. She was helpful, professional and chased things up when needed for us which made selling our house so much easier so ...
read full review
Comment on agent fees
Seem quite high but you do do a lot for the fee
Was this helpful? Yes
By: Alice Powell
Apr 13, 2018
View all comments (1)
Thank you for the lovely review. We are so pleased that you recognise our high standard of customer service as this is something we always strive to achieve. With regards to the solicitors, if a client asks for a full quote, it states that Ryder & Dutton do receive a referral fee from the solicitor. If a client is happy to instruct the solicitors immediately, they are then told by the solicitor about the referral fee at which point they have the option to change solicitors, as all of our ...
Feb 16,2018
Minithumbup
Caroline
Rosie
By: 'Jane s'
Feb 16,2018
0 people found
this helpful
Nice to work with you all thank you very much we got there in the end after some trying times...
read full review
Comment on agent fees
Ok
Was this helpful? Yes
By: Caroline Shaw
Feb 16, 2018
View all comments (1)
Thank you for your review. I'm glad we finally got the results we were aiming for. Please don't hesitate to contact us if you need any further help. Thanks again. ...
Jan 19,2018
Minithumbup
By: 'David'
Jan 19,2018
0 people found
this helpful
After a poor start with wrong information about the property, which cost me money, Katy took over. I was impressed with her commitment to seeing the task through, she was always approachable and prompt with relevant information. She made herself available and I felt that ...
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes
By: Katy Farrington
Jan 30, 2018
View all comments (1)
Thank you for taking the time to leave a review David. We are glad everything went through in the end for you. All the best for the future. From Katy, Jake and the team at Middleton. ...
Jan 02,2018
Minithumbup
Pat
By: 'Ann'
Jan 02,2018
0 people found
this helpful
Excellent service from these two ladies polite always on the other end of the phone for advice and support...
read full review
Was this helpful? Yes
By: Pat
Jan 03, 2018
View all comments (1)
Thank you for your kind feedback Ann. We are glad that you were happy with service you received. Best wishes for the New Year from Pat & Katy ...
Oct 19,2017
Minithumbup
Sophie
By: 'Kim'
Oct 19,2017
0 people found
this helpful
Both Sophie's were very helpful in the sale of our property. Always chased feednack from viewers and always returned calls and chased up buyer and solicitors whenever needed....
read full review
Comment on agent fees
Fees were reasonable as included solicitors fees.
Was this helpful? Yes
Oct 03,2017
Minithumbup
Lisa
By: 'Debbie'
Oct 03,2017
0 people found
this helpful
The service provided was generally good. Unfortunately the solicitors recommended were not and the sale process took far longer than it should. Lisa was extremely efficient in liaising with the parties and tried her best to make sure that progress was made....
read full review
Comment on agent fees
The fees were expensive and the service did not seem so exceptional to justify the extra cost.
Was this helpful? Yes
By: Lisa Royle
Oct 05, 2017
View all comments (1)
Thank you for taking the time to write a review Debbie we apologise the recommended solicitors have fallen below our usual standards on this occasion and we will pass your comments on to the relevant parties. ...
Sep 03,2017
Minithumbup
By: 'Michael ashworth'
Sep 03,2017
0 people found
this helpful
Shannon polite and friendly ,also Jeanette very helpful both over phone and in person. When contacted by Shannon by phone often at work and unable to take call. Message would be left asking us to call back. When did Shannon would usually be unavailable as ...
read full review
Comment on agent fees
We were the buyer and were quoted £1900 for solicitor's fees. We had already been recommended to a solicitor who changed us £1500 so maybe your quote could have been more competitive.
Was this helpful? Yes
Jul 27,2017
Minithumbdown
Shannon
By: 'Chaz'
Jul 27,2017
0 people found
this helpful
Process started really well then as certain members of staff left unfortunately things began to slide, i.e. Lack of communication between all parties...
read full review
Comment on agent fees
Could be more competitive with the new online estate agents that are coming on the market
Was this helpful? Yes
By: Shannon Laycock
Jul 27, 2017
View all comments (1)
I am sorry you feel that the service began to slide as I left the Bacup office to join the Rawtenstall office team. I would of course been more than happy to deal with the transaction for you if I had known you felt this way. I hope you enjoy you're new home and if there is anything you need in the future please feel free to contact me. ...
Jul 27,2017
Minithumbup
Jessica
By: 'Spencer'
Jul 27,2017
0 people found
this helpful
Jessica, has been great in keeping in touch and holding the branch together after yet another Manager has left. 2 in the time my property has been listed....
read full review
Comment on agent fees
Always overpriced compared to other options, but that will soon change I guess.
Was this helpful? Yes
Jun 29,2017
Minithumbup
Geraldine
By: 'Mike D'
Jun 29,2017
0 people found
this helpful
Friendly and efficient service. Geraldine always kept us updated in the process and was always on hand to answer any queries....
read full review
Comment on agent fees
N/a
Was this helpful? Yes
By: David Yates
Jul 04, 2017
View all comments (1)
Thankyou for your review. If there is any help that we can provide you with going forward then please let me know. Kind Regards ...
Sep 07,2016
Minithumbdown
By: 'Karen'
Sep 07,2016
0 people found
this helpful
It was a very stressful and difficult time and Caroline was extremely helpful and patient throughout the whole process . The house sale was fairly quick and I reduced the price quite quickly . Didn't always get feedback from viewers....
read full review
Was this helpful? Yes
Aug 16,2016
Minithumbup
Adam
By: 'S Sayers'
Aug 16,2016
1 people found
this helpful
Swift work by Adam who handled the few issues created by the exiting tenant, and kept us up to date throughout the sign-out process....
read full review
Was this helpful? Yes
Jun 22,2016
Minithumbdown
By: 'GD'
Jun 22,2016
0 people found
this helpful
Initially we were allocated a member of staff (Joanne Boardman) to handle the sale of our property. She was efficient, polite, helpful and professional and gave us regular updates. Unfortunately, for Ryder & Dutton and ourselves, she left the company. Communication ceased. We had to ...
read full review
Was this helpful? Yes
By: S Tonge, Manager
Jun 27, 2016
View all comments (1)
Thank you for your valued feedback. I am disappointed to hear the negatives within your critique, we will take this on board to try and help improve our service. We pride ourselves on customer service and feel this is an isolated occasion. It is important that we maintain our standard throughout the entire process and not let transition/staff moves jeopardise our reputation. ...
Mar 17,2016
Minithumbdown
By: 'Bri'
Mar 17,2016
0 people found
this helpful
Pretty straight forward purchase. The sale of my property didn't quite go to plan, it took a little longer than it should have....
read full review
Comment on agent fees
N/A
Was this helpful? Yes
By: R Fielding
Mar 18, 2016
View all comments (1)
Thank you for your feedback and we are pleased that your purchase with ourselves went smoothly. In relation to your sale it is disappointing to hear it didn't go to plan but as we were not acting as your selling agent there was not much more we could have done to assist further in that matter. We appreciate that the timescales of certain sales can be frustrating. We hope you are enjoying your new home. ...
Jan 29,2016
Minithumbup
Caroline
By: 'david'
Jan 29,2016
0 people found
this helpful
hi my name is david and I have just managed to eventually sell my terraced house in chapel road hollinwood it was a difficult sale due to the purchaser dropping out of the sale at the first offer he changed his mind then came back ...
read full review
Comment on agent fees
average
Was this helpful? Yes
Nov 30,2015
Minithumbdown
By: 'Christopher Eyes'
Nov 30,2015
0 people found
this helpful
Initially marketed well, as time went on I felt I as the seller was pushing the process, we had so many viewing the property and the feedback was that "too much work required" - this indicated the wording did not reflect this. As ...
read full review
What agent could do to change your mind?
Be more proactive, rather than me a seller requesting re wording of property and fresh photographs(see notes above)
Attached Files
Was this helpful? Yes
By: J Fielding
Dec 01, 2015
View all comments (1)
Thank you for your valued feedback. I am sorry that you feel like this and I will contact you directly in order to discuss your concerns. In the meantime, your feedback will be used to further improve our customer experience ...
Jul 28,2015
Minithumbdown
Pat
By: 'Stephanie'
Jul 28,2015
0 people found
this helpful
Our dealings with ryder and dutton were mixed. To start with we had very little confidence. We were not regularly upstand and we had two cancelled viewings in 4 months. We had to constantly chase for updates. We made the decision to leave ryder Ditton after ...
read full review
What agent could do to change your mind?
Fees are exceptionally high for the level of service we received a lin marketing our property for sale.
Attached Files
Comment on agent fees
Fees are exceptionally high for the level of service we received a lin marketing our property for sale.
Was this helpful? Yes
Jul 07,2015
Minithumbdown
By: 'Jagdave'
Jul 07,2015
0 people found
this helpful
Richard Pardoe valued the property and produced the particulars. I was expecting to deal with him for the whole transaction but, apparently, that was the limit of his involvement. Kirsty Skinner then took over in some capacity, "dealing with the property" was how ...
read full review
What agent could do to change your mind?
Better organisation, clearer description of who would be involved at which stages of the process, act competently, etc. See review box above.
Attached Files
Was this helpful? Yes
Jun 25,2015
Minithumbup
By: 'Jade Thornton'
Jun 25,2015
0 people found
this helpful
The office staff especially Geraldine was extremely helpful, however when I contacted David for some changes to the advertised property these changes were never made or no contact from David after the excellent sales talk. I would also in the future use an estate agent ...
read full review
Was this helpful? Yes
By: R&D
Jun 26, 2015
View all comments (1)
Thank you for your comments and praise for Geraldine it is much appreciated. We are sorry that you feel in some areas our service hasn't always met the high standards we aim for. We can confirm that all of our properties are listed on Rightmove, OnTheMarket and our own website to provide a wide spectrum of online coverage. ...
Jun 18,2015
Minithumbdown
Jenny
By: 'Wally'
Jun 18,2015
0 people found
this helpful
I would have given a better overall rating if I had only dealt with the specified staff member who was helpful and informative throughout. This was my second attempted purchase through Ryder & Dutton. and the staff member dealing with the initial failed purchase was ...
read full review
Was this helpful? Yes
May 14,2015
Minithumbdown
Caroline
By: 'Leeroy'
May 14,2015
0 people found
this helpful
Picked this estate agent because I thought they were the best. They did a ok job but not the best. The price they charged was far to much it should of been half of what they charged for what they did. I would choose another ...
read full review
What agent could do to change your mind?
Charge a lot less as the price was far to much for what they did.
Attached Files
Comment on agent fees
Charged far to much.
Was this helpful? Yes
By: J Fielding
May 18, 2015
View all comments (1)
Thank you for your feedback. We do feel that our fees are competitive for the service that we provide and we thank you for giving us the opportunity to assist you with your sale. We wish you every happiness in your new home. ...
Jan 17,2015
Minithumbup
By: 'itsme'
Jan 17,2015
0 people found
this helpful
Visit for valuation went well and pleased with the valuation.....higher than one from another agent. Viewings ....we didn't have many. One viewing I was disappointed with as I was sitting enjoying my post lunch brew and I heard someone enter the property. It was ...
read full review
Comment on agent fees
Nothing specific to RandD but feel the Estate agent Fees rather high for what they actually do. The house basically sold itself as the couple went \'desperate\' to buy in the location.
Was this helpful? Yes
Oct 01,2014
Minithumbdown
By: 'B. wood'
Oct 01,2014
0 people found
this helpful
Office could have been a little more forthcoming and friendly I am aware that there are rules to follow with repossessions but felt that we were not really treated like a client or customer and when selling or purchasing a client is a client regardless...
read full review
What agent could do to change your mind?
More approachable
Attached Files
Was this helpful? Yes
By: Ryder & Dutton
Oct 03, 2014
View all comments (1)
Thank you for your feedback. We aim to give the highest level of customer service to all of our clients and we are disappointed to learn of your dissatisfaction. It is correct that such sales are usually subject to strict timescales and guidelines, and this quite often involves multiple offers being submitted until contracts are exchanged. We are very grateful for your feedback but should you wish to discuss in more detail your comments with our branch manager we would be happy to arrange this. ...
Sep 12,2014
Minithumbup
By: 'Mrs C Norfolk'
Sep 12,2014
0 people found
this helpful
Kath was always very helpful, cheerful and professional each time I spoke to her. Initially Ryder and Dutton were very good, although I felt the house sale took some time to finalise due to papers not reaching the lenders. Both I and the seller had ...
read full review
Was this helpful? Yes
Jun 30,2014
Minithumbdown
Alice
By: 'Graham'
Jun 30,2014
1 people found
this helpful
OK overall, was told there service involved alot more than it actually did, i had to do work i was not expecting to do, due to be told the branch was going to do it. Also i had to chase and chase and chase to ...
read full review
Was this helpful? Yes
By: Richard Powell
Jul 07, 2014
View all comments (1)
We are sorry to hear of your experience with ourselves. Unfortunately, the service which the landlord asked of us was a 'tenant find' service only which means that our involvement in the overall process was less than normal. If you wish to discuss this any further, we would be more than happy for to contact you via telephone if you so wish. ...
Apr 12,2013
Minithumbup
By: 'Mr Ali.'
Apr 12,2013
0 people found
this helpful
Overall I feel the could have been better. I took a mortage via this branch. I was often having to chase people for updates. At one point the vender has a higher offer on the property, yet no one bothered to even tell me. I ...
read full review
Was this helpful? Yes
By: R&D
Apr 22, 2013
View all comments (1)
Thank you for your recent review. We always strive to provide a helpful and professional service to our clients. We are sorry that you feel we have not managed to provide a 5 star service to you on this occasion but will continue to provide help and advice to you whenever it may be required. ...

NAEA ARLA RICS NALS Relocation Agent Network


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
589 8 498 11 1580 24 1307 25 554 11

Agent Fees

No fees set.
Last updated at 12:22 PM 28/11/2017 by allAgents

Complaints Procedure

No procedure set.
Last updated at 12:22 PM 28/11/2017 by allAgents

Awards won by Ryder & Dutton

Individual Branch Awards

Oldham, OL1

Oldham, OL9

Ashton-under-Lyne, OL6

Saddleworth, OL3

Oldham, OL5

Oldham, OL2

Oldham, OL2

Rochdale, OL16

Rossendale, OL13

Heywood, OL10

Manchester, M24

Halifax, HX1

Huddersfield, HD8

Holmfirth, HD9

Huddersfield, HD1

Huddersfield, HD3

Rossendale, BB4

Oldham, OL2

Glossop, SK13


Ashton
20 Market Street, Ashton-under-Lyne OL6 6BX
(526)
Bacup
1 Market Street, Rossendale OL13 8EX
(96)
Chadderton
635 Broadway, Oldham OL9 8DN
(321)
show all branches (20)
Colne Valley
828 Manchester Road, Huddersfield HD7 5QS
(20)
Edge View House Royton
Edge View House Salmon Fields Business Village, Oldham OL2 6HT
(146)
Glossop
30 High Street West, Glossop SK13 8BH
(104)
Halifax
8 Silver Street, Halifax HX1 1HS
(144)
Heywood
22 Market Place, Heywood OL10 4NL
(181)
Holmfirth
71 Huddersfield Road, Holmfirth HD9 3AZ
(132)
Huddersfield
14 Byram Street, Huddersfield HD1 1DR
(159)
Lindley
2 Acre Street, Huddersfield HD3 3DU
(87)
Middleton
33 Middleton Gardens, Manchester M24 1AB
(622)
Mossley
4 Lees Road, Oldham OL5 0PF
(296)
Oldham
7 Union Street, Oldham OL1 1HA
(458)
Rawtenstall
68 Bank Street, Rossendale BB4 8EG
(223)
Rochdale
132 Yorkshire Street, Rochdale OL16 1LD
(437)
Royton
30-32 Rochdale Road, Oldham OL2 6QJ
(93)
Saddleworth
79 High Street, Saddleworth OL3 6AP
(194)
Shaw
29 Market Street, Oldham OL2 8NR
(276)
Skelmanthorpe
53 Commercial Road, Huddersfield HD8 9DA
(65)


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