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Properties for sale
Properties for rent
Aug 22,2016
Minithumbdown
joy mcavoy
By:
Aug 22,2016
2 people found
this helpful
The company completely ignored our requirements and requests I've our 12 month tenancy and then at the end swindled us out of several hundreds of pounds by with-holding our security deposit Head of lettings, Joy McAvoy, seems to take a sadistic pleasure in making tenants lives a misery and will do anything she can to make your tenancy as disagreeable as possible Choose anybody else but do not choose this company...
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Was this helpful? Yes
Jan 21,2016
Minithumbdown
By:
Jan 21,2016
6 people found
this helpful
Over the period of a 6 month let had 3 different agents responsible for the property. Breached terms and conditions of their own contract, overcharged for basic services. Didn't listen or engage with the tenants. Needlessly escalted a straightforward procedure. Avoid....
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Comment on agent fees
80% overcharge for equivalent service
Was this helpful? Yes
Dec 20,2014
Minithumbdown
By:
Dec 20,2014
3 people found
this helpful
We had R&R as a management agency for 7.7 years, but the costs of doing business with them has gone up and up and the quality of service has gone down and down. We own our flat outright, including the freehold, and yet we rarely have been able to net more than 40% of the gross income from our flat. They are now charging transaction fees, fees for someone to come out at the weekend and the repairs they arrange have gone through the roof. I needed to have two, £20 wall lights replaced an...
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What agent could do to change your mind?
Agent should have been much more responsive. When they keep receiving emails that start with \"I am not happy that. . . \" they should at least respond.
Attached Files
Was this helpful? Yes
Nov 14,2014
Minithumbdown
By:
Nov 14,2014
2 people found
this helpful
The main problem with Rushbrook is that every 6 months or so they change the person that deal with your property, so every time you have an issue or you need to renew the contract you have to explain everything again, because the new person didn't know what was agreed before with her colleagues. This is time consuming and very frustrating. Besides they do only the interest of the Landlord and don't take very much into consideration the opinion or the needs of the Tenant. The really bad thing i...
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What agent could do to change your mind?
They should be more clear on how the contracts are written and if any clause of the Agreement is over ridden by the extension it should be put in evidence and explained.
Attached Files
Comment on agent fees
Every now and then I had to pay fees for renewing the contract but it wasn\'t at all clear when and why I had to pay. Sometimes for the extension I had to pay, sometimes not. In 4 years I had contracts of 1 year, 6 months and renewal of 6 months. Every time they change their mind on what contract to do, which clauses to apply or cancel, if or not I had to pay and this without really giving me the possibility to decide what to do. Basically it was or you do what we say or you have to go, even though I\'ve always been a very good tenant.
Was this helpful? Yes
Nov 13,2014
Minithumbdown
By:
Nov 13,2014
1 people found
this helpful
We rented our property through Wye Resindetial, who subcontract their property managing service to Rushbrooke and Rathbone. Pretty much from day 1, we had to constantly chase Rushbrooke for statements, as the times we didnt chase them, it was up to 2 weeks before statements were prepared and payments made. It was a truly terrible experience, but the worst was when the tenants had left and we were trying to agree of how much should be paid to us from the tenants deposit to cover damages. This ...
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What agent could do to change your mind?
Change the way they deal with their customers. Alter their company policies.
Attached Files
Comment on agent fees
The agent did not deserve their fees as we did their work on their behalf directly with our tenants.
Was this helpful? Yes
Apr 03,2014
Minithumbup
By:
Apr 03,2014
2 people found
this helpful
I have used Rushbrook & Rathbone to manage my property for over 10 years now, initially when i was posted overseas for 7 years, and have retained them now we are back in UK as they provide a consistently professional and diligent service with the right balance of elevating issues when needed and taking care of day to day matters proactively. I have rarely had a month without occupation and the rents achieved and the quality of tenants has always been entirely satisfactory. Happy to reccomend...
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Was this helpful? Yes
Mar 24,2014
Minithumbup
By:
Mar 24,2014
1 people found
this helpful
Very good contact and very helpful. Easy to work with and understanding. Using electronic media, it was convenient and time-friendly for me....
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Was this helpful? Yes
Mar 15,2014
Minithumbup
By:
Mar 15,2014
1 people found
this helpful
Rushbrook & Rathbone have been managing 2 of our properties for about 3 years. I find them very helpful and professional. In particular Katie was a huge help when my husband was ill and I could rely on her to use her initiative to make sensible decisions without bothering me. We have a very good relationship....
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Mar 01,2014
Minithumbup
Nicola Carter
By:
Mar 01,2014
3 people found
this helpful
Having dealt with quite a number of estate agents in the past (all of them bad) it was a real breath of fresh air to deal with R&R and in particular Nicola, who were a dream to work with throughout. They took what can be an incredibly stressful process and made it simple, informative and highly professional from our first viewing to the closing of the property we chose. I cannot stress highly enough how much I rate the entire experience of working with this agency and it just goes to sho...
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Was this helpful? Yes
Feb 25,2014
Minithumbup
By:
Feb 25,2014
1 people found
this helpful
Both Katie and Shannon, have been excellent in acting as an intermediarity between us and our landlord. In all of our dealing, our emails and phone calls to them with questions, requests and complaints regarding our flat have been handled efficiently, professionally and empathically until a satisfactory solution had been reached. One example was when the flat above was leaking water from the celing and onto my bed last week, Katie promptly took action to get in touch with all the relavent pa...
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Was this helpful? Yes
Feb 06,2014
Minithumbup
By:
Feb 06,2014
2 people found
this helpful
We moved from an unsatisfactory managing agent for a flat that we own to Rushbrook and Rathbone and have been very impressed by their efficiency, thoroughness and forethought. If there\'s a problem with the property, the team at R & R immediately swing into action, informing us, sending in emergency plumbers or other tradesmen, dealing with the block insurers, making our life much easier. I would highly recommend them....
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Was this helpful? Yes
Feb 05,2014
Minithumbup
By:
Feb 05,2014
2 people found
this helpful
Harriet was absolutely fantastic in not only responding to all of my many questions, but also by doing so in a timely manner. There are always many issues to cover off when moving into a new property and with Harriets assistance we were able to process everything quickly and effectively, helping to keep stress levels down!...
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Was this helpful? Yes
Feb 04,2014
Minithumbup
By:
Feb 04,2014
2 people found
this helpful
We were let down by another agent and needed a property very quickly. We viewed and accepted the property on the Friday and moved in the following Thursday due to the efficiency of Harriet (who was very helpful and patient). I do think the fees are expensive however this is common in the industry therefore is not a criticism of only R&R....
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Was this helpful? Yes
Jan 24,2014
Minithumbup
Emma Cornes
By:
Jan 24,2014
2 people found
this helpful
We have been using rushbrook & rathbone now for a few years and I feel we have built up a good relationship, especially with Emma & Harriet. They are on the ball and organise all of the paperwork for tenancy renewals, safety certificates, etc well in advance. The long term plan is to have more property to let and without a doubt we will come straight to rushbrook & rathbone....
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Was this helpful? Yes
Jan 15,2014
Minithumbup
By:
Jan 15,2014
2 people found
this helpful
We have been very pleased so far with the service received from Harriet Altham and Katie Doke at R&R. Communication has been excellent and they have dealt promptly and efficiently with all aspects of the work. Both Harriet and Katie have been very helpful and shown a professional attitude to all enquiries. It has been a pleasure to deal with R&R staff and we would highly recommend their services....
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Was this helpful? Yes
Dec 11,2013
Minithumbup
By:
Dec 11,2013
2 people found
this helpful
R & R are a superb letting/property management company. They are highly efficient, very professional, extremely knowledgeable and they are unusually caring about the tenant. Case in point, my 82 year old Mum recently moved into a rental property and had an issue getting the central heating going. R&R arranged for the Landlord to stop by within a few hours and then they followed up with a phone call the very next morning to make sure all was well. I think their customer service service is...
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Was this helpful? Yes
Oct 06,2013
Minithumbup
By:
Oct 06,2013
2 people found
this helpful
R&R have provided an excellent and professional service over the years in managing my property; I would definitely recommend to any landlord in North London....
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Was this helpful? Yes
Oct 04,2013
Minithumbup
By:
Oct 04,2013
2 people found
this helpful
Really good, really thorough and happy to take my opinions and queries on board. They answered all my emails very quickly, usually within a few hours, and were professional and polite throughout. Would definitely recommend....
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Was this helpful? Yes
Sep 23,2013
Minithumbup
By:
Sep 23,2013
2 people found
this helpful
I have been renting the house for more than 3 years by now. So far, so good, we had no issues with the property and the communications with the agent were mostly limited to 3 annual extensions of the tenancy agreement. Those were handled in a polite, hassle free and professional manner, I can not but praise R&R and Harriet in particualr. Vitaly...
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Was this helpful? Yes
Aug 29,2013
Minithumbup
By:
Aug 29,2013
2 people found
this helpful
I have been a tenant for a property that R&R manage for 6 years. In all that time,( and I have dealt with many different individuals over the years ), I have found them to be very good communicators and highly efficient at sorting out the many maintenance issues of an older unrefurbished property. Any problems are dealt with speedily and they generally use very good contractors for repairs. They are also a good and fair buffer between me and my landlord....
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Was this helpful? Yes
Aug 21,2013
Minithumbup
By:
Aug 21,2013
2 people found
this helpful
Handles all the administration of my property, saving me loads of time and hassle. Always efficient, and contacts me when a decision needs to be made. Highly recommended....
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Was this helpful? Yes
Aug 19,2013
Minithumbup
Stacey Eley
By:
Aug 19,2013
2 people found
this helpful
We have been very happy with the service provided by Rushbrook and Rathbone over the past six months. As tenants, they have consistently provided us with fast response times to queries, offered helpful advice and solutions, and always displayed utmost professionalism. We would highly recommend Rushbrook and Rathbone, and Stacey Eley, Senior Property Manager....
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Was this helpful? Yes
Aug 08,2013
Minithumbup
Kay Chapman
By:
Aug 08,2013
2 people found
this helpful
I have been a tenant in Rushbrook property for 6 years, They have been friendly, fair, quick to respond throughout. They have passed information between the Landlords and myself without delay. And Kay is our current property contact and is always willing to help....
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Was this helpful? Yes
Aug 06,2013
Minithumbup
Kay Chapman
Nicola McGarry
By:
Aug 06,2013
2 people found
this helpful
I have only good things to say about this agent and, having been a tenant in a number of different apartments over the last ten years and having had experience of other, much less helpful agents, I can honestly say that Rushbrook\'s have been fantastic. Very helpful, easy to contact and fast to respond to any query and/or provide assistance. Also very good at following up on any issues to ensure that all matters have been dealt with. Very pleased with the service and would happily recommend/use ...
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Was this helpful? Yes
Aug 06,2013
Minithumbup
By:
Aug 06,2013
2 people found
this helpful
We have been using Rushbrook and Rathbone for 6 months now and were initially anxious about renting our home. They have been very professional and easy to work with. They have put my mind at rest that the property is being properly managed and looked after in our absence. Corrine is very efficient and quick to respond to any queries both from ourselves and the tenants. I would recommend them....
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Was this helpful? Yes
Jul 31,2013
Minithumbdown
By:
Jul 31,2013
3 people found
this helpful
Myself and girlfriend found a prospective flat, we spoke with the estate agent and then moved in contact with Rushbrook and Rathbone to complete the letting. After paying a deposit of £527 including our referencing. we eventually were informed of passing our referencing after two and a half weeks of constantly harassing and having to chase up what was going on. We were then informed we would be moving in, until 4 days later being rung by the prospective landlord that he was fed up with the...
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What agent could do to change your mind?
Owned up to their mistakes and used some humanity in their decisions.
Attached Files
Was this helpful? Yes
Jul 28,2013
Minithumbup
By:
Jul 28,2013
1 people found
this helpful
The tenancy on my property was due for renewal and Harriet Altham contacted me by email in good time to request my requirements. Harriet then contacted the tenant and negotiated a renewal contract at a reasonable increased rent which all parties were happy with. Harriet came back to me very speedily to confirm arrangements and dealt very efficiently with the associated contract paperwork. I am very happy with the service provided and have no hesitation recommending the services of Rushbrook &am...
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Was this helpful? Yes
Jul 16,2013
Minithumbup
By:
Jul 16,2013
1 people found
this helpful
We found a flat to rent through Location Location and then Rushbrook & Rathbone became our property managers. We have found them to be to very efficient and capable when dealing with any issues we have had, and they always communicate with us in a friendly and professional manner....
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Was this helpful? Yes
Jul 09,2013
Minithumbup
By:
Jul 09,2013
1 people found
this helpful
Katie consistently deals with our tenant problemsquickly and to a high standard. I\'d recommend her to any property owner....
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Was this helpful? Yes
Jun 28,2013
Minithumbup
Stacey Eley
By:
Jun 28,2013
1 people found
this helpful
I have the pleasure to acknowledge Mrs Eley as a most competent, dedicated and accomodating agent who helped a great deal to get complicated issues sorted out quite quick and without unnecessary bureaucratic hassle. I understand perfectly well that it is often rather difficult to negotiate between landlords and tennants, and I can only appreciate the diligent way in which this has been successfully done. In the few cases where I was unable to reach Mrs Eley directly, the other staff at Rushbrook...
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Was this helpful? Yes
Jun 26,2013
Minithumbup
By:
Jun 26,2013
1 people found
this helpful
she was always very friendly and chatty over the phone. She would always help us help solve problems with the house, whether it be call out the correct people to fix the problem such as the boiler or whether is was to give advice on what could be done to save sending somebody out, such as use lime-scale remover on the shower. Will always ask for this agent when ringing up the company....
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Was this helpful? Yes
Jun 24,2013
Minithumbup
Stacey Eley
By:
Jun 24,2013
1 people found
this helpful
In the first few months of moving into the new flat, our boiler was broken and we had a few changes in the house that needed to be changed. Especially during a cold winter this year, Stacey was very understanding of our situation and kindly helped us install a new boiler and washing machine as quickly and efficiently as possible. She is in regular communication and is understanding that as working professionals, we are often inundated with our personal work and she tries to minimise the hassle f...
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Was this helpful? Yes
Jun 21,2013
Minithumbup
Nicola McGarry
Stacey Eley
By:
Jun 21,2013
1 people found
this helpful
Having had such a bad experience with previous agents, it was a total relief to be letting a property through someone new. I can confirm and happily express my gratitude to Rushbrook and Rathbone, their costumer service has been magnificent, the staff I have dealt with has been outstanding, the property, the service and every single detail that is involved in moving to a new place has been managed in a way that you could only expect from true professionals. Letting through them has been the b...
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Was this helpful? Yes
Jun 19,2013
Minithumbup
Emma Cornes
By:
Jun 19,2013
1 people found
this helpful
The agents were prompt to deal with issues and good at keeping me in the loop where required. I used their tradespeople several times and found the costs to be reasonable. The agents took the stress aware from dealing with issues such as leaks and I found the inventory and check in details to be superb. What I valued the most was that during the end last month of contract with the agent there was no decrease in the standard or level of service despite the number of queries from me and tenan...
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Was this helpful? Yes
Jun 19,2013
Minithumbup
Nicola Carter
By:
Jun 19,2013
1 people found
this helpful
I had a really good experience. Nicola was professional and friendly and made the whole application process and subsequent wait to hear if I was accepted very easy. I am impressed with the follow up as well - the availability of my documents online with a secure logon, etc. I hope to stay at my current property for a long time, but when I do eventually move I hope that I can work with someone as nice as Nicola again. Thank you!!...
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Was this helpful? Yes
Jun 18,2013
Minithumbup
By:
Jun 18,2013
2 people found
this helpful
Katie has been my contact point for some time now and we have built up a really good relationship. She is very responsive to issues and shows empathy for the challenges of a landlord living abroad. i feel she has got better and better in really working for my best interests whilst ensuring that my tenants are well looked after. Recently she felt a quote from a plumber sounded unreasonable so suggested a second opinion which was much cheaper and solved the issue without needing to make significan...
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Was this helpful? Yes
Jun 18,2013
Minithumbup
By:
Jun 18,2013
2 people found
this helpful
As a tenant, we are really satisfied with Rushbrook & Rathbone. Katie Doke always answers quickly, and has delt with our Landlords regarding the questions we had in an fast and helpfull manner. Highly recommand !...
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Was this helpful? Yes
Jun 14,2013
Minithumbup
By:
Jun 14,2013
2 people found
this helpful
As a contracter working for Rushbrook & Rathbone I have always found them to be really professional and helpful. Everytime I have dealings with Rushbrook & Rathbone they are always excellent with me and this helps to get a speedy reponse to any jobs that i\'m working on....
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Was this helpful? Yes
Jun 14,2013
Minithumbup
By:
Jun 14,2013
2 people found
this helpful
I have very impressed with the service from this company. I am currently a tennant and when I reported an issue with a leaking fridge, Corrine organised a repairer to come straight away. She also checked on progress and chased up a return visit (by the repairer) without my having to chase her. Following the repair, she contacted me again to ensure that I was satisfied. I have been renting for 5 years now but I have not experienced this kind of attention to detail in previous lets. I would b...
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Was this helpful? Yes
Jun 13,2013
Minithumbup
Stacey Eley
By:
Jun 13,2013
2 people found
this helpful
Stacey Eley is always very helpful, professional, polite and responsive. Over the years during which she has looked after our needs as tenants Stacey has helped us on many occasions, from a flood in our flat that occurred whilst we were on holiday (which she handled excellently from beginning to end), to responding timely to ad-hoc general queries. We would thoroughly recommend Stacey and Rushbrook & Rathbone....
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Was this helpful? Yes
Jun 13,2013
Minithumbup
Kay Chapman
By:
Jun 13,2013
2 people found
this helpful
My husband and I have been living in a property managed by Rushbrooke and Rathbone for 3 years. Kay Chapman, our property manager is very friendly, efficient and fast in dealing with any issues we've had and always follows up to check we're satisfied with works carried out. Overall the service has been exceptional and I would not hesitate to recommend Kay and Rushbrooke and Rathbone as trusted and efficient agents....
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Was this helpful? Yes
Jun 12,2013
Minithumbup
By:
Jun 12,2013
2 people found
this helpful
Hi, R&R have been the Letting Agents for my property over the last 2 years. The professionalism of Katie and the other staff I have dealt with has been awesome. I am always kept informed of what is happening which is critical for me as I live outside the UK. R&R are really my eyes and ears. thank you....
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Was this helpful? Yes
Jun 11,2013
Minithumbup
By:
Jun 11,2013
2 people found
this helpful
Katie has shown real tenacity in helping me resolve issues that I have raised with her, and has consistently maintained a friendly and approachable manner - highly recommend....
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Was this helpful? Yes
Jun 10,2013
Minithumbup
By:
Jun 10,2013
1 people found
this helpful
Excellent service all the time ,queries dealt with efficiently, very easy to contact the correct person to assist you with your query . Very well organised system....
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Was this helpful? Yes
Jun 10,2013
Minithumbup
By:
Jun 10,2013
2 people found
this helpful
Since R&R took over the management of the property I have been impressed by their efficiency and thoroughness. The staff I have dealt with have been cheerful and helpful....
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Was this helpful? Yes
Jun 10,2013
Minithumbup
Kay Chapman
By:
Jun 10,2013
2 people found
this helpful
Kay has managed my property, she has been an excellent manager and very efficiently and sensitively handled all matters concerning the property and tenants....
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Was this helpful? Yes
Jun 07,2013
Minithumbup
By:
Jun 07,2013
2 people found
this helpful
The property managers have been prompt with dealing with issues concerning the welfare of the tenants and duly informed me of situations....
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Was this helpful? Yes
Jun 07,2013
Minithumbup
By:
Jun 07,2013
2 people found
this helpful
I continue to find the staff at R&R very professional and efficient at their work. For a landlord abiding overseas in a completely different time zone it is reassuring to have them manage our property. Their online landlord portal is particular good....
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Was this helpful? Yes
Jun 07,2013
Minithumbup
By:
Jun 07,2013
2 people found
this helpful
Rushbrooks managed our property while we were absent as expats and provided a very safe set of hands, with good reporting and diligent follow up of works needed for tenants. Very pleased to have had their assistance....
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Was this helpful? Yes
Jun 07,2013
Minithumbup
Nicola McGarry
By:
Jun 07,2013
2 people found
this helpful
Rushbrook & Rathbone have managed the letting of our house for almost 2 years, and during that time we have had 3 tenants. The house being quite old, I have had many dealings with the company in terms of repairs. In all my interactions with Rushbrook & Rathbone, I would describe Corrine and Nicola as polite, efficient and friendly. The service has been exceptional, and I am completely satisfied with everything that Rushbrook & Rathbone have done for us....
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Was this helpful? Yes
Jun 06,2013
Minithumbup
Kay Chapman
By:
Jun 06,2013
2 people found
this helpful
I would like to point out that Kay Chapman has been very helpful from the beginning of my tenancy (4 November 2012). She is professional and friendly at the same time and was understanding when I pointed out issues regarding the heating in my flat. She was always quick to reply. I would recommend her services as well as Rushbrook as an agency....
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Was this helpful? Yes
Jun 06,2013
Minithumbup
Kay Chapman
By:
Jun 06,2013
2 people found
this helpful
I have been a tenant in Rushbrook property for 6 years.They have been friendly, fair, quick to respond throughout. They have passed information between the Landlords and myself without delay.Kay has been very diligent and is always willing to help....
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Was this helpful? Yes
Jun 06,2013
Minithumbup
By:
Jun 06,2013
2 people found
this helpful
Katie has been my main point of contact at Rushbrook & Rathbone for nearly two years now and has always been extremely helpful in resolving the various issues that have arisen with my property in this time in a timely manner. There have also been a couple of occasions where the usual method of communication by email (due to the time zone difference) would not have been expedient and she has called me to ensure a quick agreement to a course of action which has been much appreciated by me ...
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Was this helpful? Yes
Jun 06,2013
Minithumbup
By:
Jun 06,2013
2 people found
this helpful
I have found Rushbrook & Rathbone Ltd to be excellent in the way they handle both the Management side AND the Financial side. Their reporting and responding to any problems are always prompt and accurate. They make the job of being a ยขรขโ€šยฌร‹ล“good' Landlord easy for me !...
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Was this helpful? Yes
Jun 05,2013
Minithumbup
Kay Chapman
By:
Jun 05,2013
2 people found
this helpful
I have been a tenant in Rushbrook property for just over 2 years, much of this time being looked after by Kay. They have been friendly, fair, quick to respond throughout. They have passed information between the Landlords and myself without delay....
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Was this helpful? Yes
Jun 05,2013
Minithumbup
Kay Chapman
By:
Jun 05,2013
2 people found
this helpful
As a landlord since 2001, we initially handled our own property management, moving on to using Rushbrooke and Rathbone\'s services when we moved overseas. We have had an exceptional service and would recommend Rushbrooke and Rathbone to anyone. Our staff contact is Kay Chapman and she is extremely courteous, quick to respond and follow up in relation to any particular issues that arise in relation to the property....
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Was this helpful? Yes
Jun 05,2013
Minithumbup
Stacey Eley
By:
Jun 05,2013
2 people found
this helpful
I\'ve found Rushbrook Rathbone to be very efficient and effective at dealing with any issues relating to my rental. My contact there (Stacey) is really efficient and I\'ve never had to wait long for her to reply to an email, answer a question or sort out a problem. I would recommend this agency to anyone....
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Was this helpful? Yes
Jun 04,2013
Minithumbup
Stacey Eley
By:
Jun 04,2013
2 people found
this helpful
As a Senior Property Manager, Ms. Stacey Eley did a fantastic job regarding the dishwasher repair following up. I reported this issue about 3 months ago and she replied me very quickly to provide me the solutions. She also played a bridge role between me and repair engineer in order to make sure everything goes well. In addition, I was waiting for a part of the dishwasher from the original company for about 2 months (that is NOT the fault of Rushbrook & Rathbone Limited). During this period,...
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Was this helpful? Yes
Jun 04,2013
Minithumbup
By:
Jun 04,2013
2 people found
this helpful
I have dealt with Katie Doke at Rushbrook & Rathbone in connection with our rental property for several years. Katie has always been very responsive and efficient....
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Was this helpful? Yes
Jun 04,2013
Minithumbup
joy mcavoy
By:
Jun 04,2013
2 people found
this helpful
Rushbrook and Rathbone Ltd managed our property for approximately 3 years. We found both Corrine and Joy totally professional. They always responded to or requests promptly. Mr and Mrs. Shaw...
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Was this helpful? Yes
Jun 03,2013
Minithumbup
By:
Jun 03,2013
2 people found
this helpful
I have found both Harriet and Carol most effective in their dealings with my queries and the way in which they have efficiently acted on any actions that have needed to be taken. All correspondence is polite and detailed enough for business to be conducted well between tenants and landlords. I would recommend them both highly....
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Was this helpful? Yes
Jun 03,2013
Minithumbup
By:
Jun 03,2013
2 people found
this helpful
Rushbrook & Rathbone are a pleasure to deal with - I talk mostly to Corrine who always responds quickly and is happy to help with any issues or queries, as well as following up to make sure I\'m happy with any work that\'s been done to the property. I feel confident that I can get hold of someone at any time should I need to....
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Jun 03,2013
Minithumbup
Kay Chapman
By:
Jun 03,2013
2 people found
this helpful
Rushbrook and Rathbone managed my property for approx 4 years. They handled everything with professionalism and courtesy. Everything was addressed in a timely manner and I always had a prompt response to emails. This was important to me as I was working abroad. I would like to commend Kay Chapman in particular....
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Was this helpful? Yes
Jun 03,2013
Minithumbup
By:
Jun 03,2013
2 people found
this helpful
Katie is always extremely helpful whenever I have a query and is always so cheery and lovely to talk to. I know that when I call it is never a problem and nothing is ever an issue....
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May 31,2013
Minithumbup
By:
May 31,2013
2 people found
this helpful
R&R is an extremely professional outfit. We dealt with Nicola when we were in contract negotiation - she was professional, courteous and prompt in her responses (particularly helpful when dealing with \'legal speak\' in contracts). Our property is managed by Katie Doke who is a sheer delight - helpful, friendly and accommodating - we couldn\'t have asked for better and it\'s lovely to have a \'personal touch\' when dealing with something as potentially time-consuming as property managers. ...
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May 31,2013
Minithumbup
By:
May 31,2013
2 people found
this helpful
We\'ve rented the property for almost two years and I have only good things to say about the firm and in particular Katie Doke. We\'ve had some trials during this time and she has remained helpful and friendly throughout. I really cannot recommend them in stronger terms....
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May 30,2013
Minithumbup
By:
May 30,2013
2 people found
this helpful
My housing manger was Katie doke. She was Always helpful and made sure any repairs was Seen to as soon as possible. She was also great When we could no longer afford to rent the flat. And made sure we were going to be ok. She talked to our housing officer at the council Witch she isn\'t the easiest people to talk to and was A big help. We are now in a flat we can afford By the council and we are in a better place. And Couldnt of done it with out katie. She is an amazing Person a...
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May 30,2013
Minithumbup
By:
May 30,2013
2 people found
this helpful
I have been dealing with the above agent for the past 2 years and have found her (and her company) to be extremely helpful, very supportive and efficient. If I have had an issue, no matter how big or small, Katie @ Rushbrook & Rathbone has been on hand to offer advice and sort things out with minimal hassle or stress. I would recommend renting from R&R to anyone! It\'s been such a pleasure to have letting agents that are this brilliant!...
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May 29,2013
Minithumbup
By:
May 29,2013
2 people found
this helpful
I moved into a Rushbrook and Rathbone property in January and have been very pleased with their management. Katie Doke has been exception; responsive, diligent and organised in getting the flat I am letting into good order and even making some additional improvements. It\'s such a pleasure renting I may never buy again! Agents like Katie help make the experience very positive....
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May 28,2013
Minithumbup
By:
May 28,2013
2 people found
this helpful
I switched to R&R last year and deal mainly with Katie Doke. She and her colleagues are always friendly, professional and efficient and I am happy to recommend their services to any potential landlord client. I often had to chase my previous agents for action/response but I feel very confident that Katie and her colleagues are fully in control of affairs at my property....
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May 26,2013
Minithumbup
By:
May 26,2013
2 people found
this helpful
I was recommended Rushbrook & Rathbone by a friend who was delighted with their services. I told them all my requirements and the team at Rushbrooks immediately got to work with finding me a property in Nw London. The property which they found was of high quality and ideal for me and my family. Whenever we have any problems it\'s a pleasure to call Rushbrooks who immediately send out an approved contractor to deal with any emergencies. I am extremely pleased with Rushbrook and Rathbone a...
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May 24,2013
Minithumbup
Nicola McGarry
By:
May 24,2013
2 people found
this helpful
From start to finish Nicola has been professional, courteous and has made the whole process as smooth as possible. This would have been a very stressful time but rush brook and rathbone and especially Nicola made it a very pleasant one. Thanks!...
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May 24,2013
Minithumbup
By:
May 24,2013
2 people found
this helpful
I have been using R&R since 2008, as I am abroad for work a great deal. Currently they are managing 3 properties for us and two of our friends as we have recommended R&R to a number of people. They are ideal for those that work overseas as they take away the worry. They will contact you only when absolutely necessary. All the tenants that R&R have found for us and have been of a good quality. They do carry out quarterly inspections and send reports. All documentation is available on ...
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May 23,2013
Minithumbup
Kay Chapman
By:
May 23,2013
2 people found
this helpful
Kay Chapman has been a great help throughout our stay, it is a relief to be able to contact someone like Kay whenever a problem arrises, no matter how small. Kay is always polite, professional and efficient, always reliable. Thank you Kay for all your help....
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May 21,2013
Minithumbup
Kay Chapman
Nicola McGarry
By:
May 21,2013
2 people found
this helpful
Honestly me and my partner were a bit skeptical about tenancy here in the UK as both of us are foreign nationals but things with Rushbrook & Rathbone have been very smooth. We were notified and updated at every stage and all paperwork was handled quite professionally. Kay has been superb as a property manager and even after the initial letting period she often gets in touch making sure things are all fine. A big thank you to them!...
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May 20,2013
Minithumbup
Stacey Eley
Nicola McGarry
By:
May 20,2013
2 people found
this helpful
I have been happy with Stacey and Nicola at Rushbrook. The service is of good standard and they have the right mindset of looking after their client\'s best interest. They are quick at responding to issues that arise in the management of tenancy challenges and act firmly to defend their clients\' interest. As regards personalities, they are service minded and friendly and I have been happy of my decision to appoint them as my agents....
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May 20,2013
Minithumbup
By:
May 20,2013
1 people found
this helpful
Excellent pro-active service. R&R are flexible, forward thinking and use their initiative ( not simply acting as a \'pass through\' channel from tenant to landlord). I would highly recommend the services of R&R....
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May 18,2013
Minithumbup
By:
May 18,2013
1 people found
this helpful
Rushbrooke and Rathbone have been excellent agents to deal with- they are quick to solve any problems we have had, very polite in their communications and have maintained our property well- for example painting the exterior masonry for us last summer. They are thorough, and always follow up with us after any work has been carried out. We, as tenants, feel secure in their care....
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May 17,2013
Minithumbup
Nicola McGarry
By:
May 17,2013
1 people found
this helpful
R & R have provided us with a fantastic service so far. Nicola R in particular has bee efficient, helpful and friendly throughout the process which has made a stressful experience much more pleasant. Any queries I have had were answered in the same day and Nicola was very accommodating in terms of responding to emails as this was a lot easier for me.I would highly recommend this agency, as their excellent service meant that we could move in two weeks after viewing the property which we didn\...
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May 16,2013
Minithumbup
Kay Chapman
By:
May 16,2013
1 people found
this helpful
Kay is the property manager for the apartment I have been renting for 2 years now. My experience has been very good, I am very happy with the service I have received from Kay, her team and Rushbrook & Rathbone. I have been able to contact Kay whenever I have needed, she is available by phone or by email, my preference has been email due to my long working hours. Kay responds to my queries on the same day and if she was away then a member of her team would pick it up. I know I can rely on...
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May 15,2013
Minithumbup
Kay Chapman
By:
May 15,2013
1 people found
this helpful
I have been very happy with the high level of service provided by Rushbrook & Rathbone, spefically the levels of excellent customer service provided by our property manager Kay Chapman. Throughout our tenancy they have been responsive, professional and a pleasure to deal with. We would definitely use them again....
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May 15,2013
Minithumbup
Stacey Eley
By:
May 15,2013
1 people found
this helpful
Very helpful agency and staff. They are quick to sort out issues, send workmen round, deal with enquiries. Stacey is really helpful and quick to respond. I\'d recommend them....
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May 15,2013
Minithumbup
Stacey Eley
By:
May 15,2013
1 people found
this helpful
As a building and maintenance contractor I have been subcontracting my services to Rushbrook Rathbone for over 3 years . During this time I have always found all the staff to be very professional ,polite and helpful and this is echoed by the comments of the many tenants I meet while attending properties managed by R&R. I would have no problem recommending them as a very professional Property Managment company ....
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May 14,2013
Minithumbup
By:
May 14,2013
1 people found
this helpful
R&R are exceptionally efficent when it comes down to managing properties from dealing with minor issue to major ones. They are on top of each situation informing landlord at every stage - they always provide the correct information to avoid any nasty suprises Tenants always seem happy and only have good things to says from the one I have spoken to. Everyone at R&R are pleasant and easy to deal with Hope to continue our working relationship......
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May 10,2013
Minithumbup
By:
May 10,2013
1 people found
this helpful
Rushbrook & Rathbone managed the letting of my London flat whilst I was based in Hong Kong. I found them responsive, efficient helpful and professional. Any problems which tenants had they sorted out quickly keeping me informed at all times. This was important given I was based in a different time zone....
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May 10,2013
Minithumbup
By:
May 10,2013
1 people found
this helpful
I have been dealing with Stacey and her team for over a year now and they have acted as the managing agents on my property. They respond very quickly to my communications and have dealt with any issues quickly and effectively. They are professional and friendly and I have been very pleased with them. I would highly recommend this organisation to any potential Landlords/Landladys and I am sure they will continue to provide an excellent service....
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May 09,2013
Minithumbup
By:
May 09,2013
1 people found
this helpful
We have been tenants at this address for nearly a year and a half. Our contact with Rushbrook and Rathbone has always been via Katie Doke. I have nothing but praise for her. She is very efficient, she answers my emails or calls quickly and efficiently. She ALWAYS lets me know what is going on or the progress of any particular problem I have had and she does all of this with a very cheery disposition. She is a delight to talk to. Always polite, always professional and very approachable. If Katie...
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May 02,2013
Minithumbup
By:
May 02,2013
1 people found
this helpful
I have rented privately for 12 years and R & R have been the best landlord/managing agents I have ever come across. A problem is reported and fixed within days and sometimes hours. They understand priorities over niggles and they take the time and effort to listen to concerns and resolve any queries really quickly. It has been and is an absolute pleasure....
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Apr 26,2013
Minithumbup
By:
Apr 26,2013
1 people found
this helpful
I dealt with various members of the Rusbrooke team but Corrine was my main point of contact. I found her to be very responsive, caring and understanding and someone who helped me through a very difficult tenancy. She was always available, and I always had timely responses to my queries. I found the agency to be fair and whilst they are acting on the lamdlord\'s behalf I never felt they were doing so at my expense. I also dealt with Joy for my moving out and I found her to be very well informed, ...
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Apr 18,2013
Minithumbup
By:
Apr 18,2013
1 people found
this helpful
Kay Chapman is responsible for managing our property in Harpenden and has been extremely efficient, professional and highly reactive to any issues that have come our way since becoming a tenant. Over and above solving the normal type of issues that ensue whilst renting Kay has always been available to talk to on in an advisory capacity to ensure our tenancy is trouble free. If she is a reflection on Rushbrook and Rathbone then I would not hesitate in recommending them as a property management co...
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Mar 11,2013
Minithumbup
Stacey Eley
Kay Chapman
By:
Mar 11,2013
2 people found
this helpful
I have had a fantastic experience with Rushbrook and Rathbone, both with Stacey and later with Kay. They have always been conscientious, polite and professional. We had a very difficult time in our last few months at the property owing to a hard-to-find leak in the heating system, and Kay rang daily to ask what she could do to support us and was very proactive in getting repair people to attend in a timely manner. I also appreciated her genuine and caring attitude. I would not hesitate to use th...
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Feb 24,2013
Minithumbup
By:
Feb 24,2013
2 people found
this helpful
I\'ve worked with R&R for 2 years (and with Katie in particular) as a landlord and have found them highly professional. They have been proactive in chasing rent arrears, quick to deal with problems at the property and responsive to any query I\'ve had with them. They also publish all records online, which makes the end of year tax assessment that much easier to do. I would definitely recommend them as a company who will professionally represent both landlord and tenant in a very approach...
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Feb 23,2013
Minithumbup
Kay Chapman
By:
Feb 23,2013
3 people found
this helpful
Our agent Kay has been excellent during the time R&R have been managing our property. We have had difficult tenants and two appliances fail in this time and Kay has seen us through this, coordinating replacement of the defective equipment and soothing our tenants. This was not easy as they became discontented with the unavoidable time zone delays due to us being in New Zealand. Kay worked around this and kept all parties informed at all times. Highly professional, friendly and reliable. We ...
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Feb 20,2013
Minithumbup
By:
Feb 20,2013
2 people found
this helpful
The level of service we receive from Katie is exceptional. As Landlords living overseas, Katie is our key contact person for the management of our rental property. She is wonderful to deal with - professional, courteous and always on the ball. We would highly recommend Katie and the rest of the team that we have the pleasure of dealing with at Rushbrook & Rathbone....
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Feb 20,2013
Minithumbup
By:
Feb 20,2013
1 people found
this helpful
The level of service we receive from Katie is exceptional. As Landlords living overseas, Katie is our key contact person for the management of our rental property. She is wonderful to deal with - professional, courteous and always on the ball. We would highly recommend Katie and the rest of the team that we have the pleasure of dealing with at Rushbrook & Rathbone....
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Oct 23,2012
Minithumbdown
By:
Oct 23,2012
3 people found
this helpful
All very good at start of tenancy, seemed very professional, nice shiny packs - regular phone calls. I felt that agents knew what they were doing. During tenancy they arrange property visits, not a problem, except they rarely kept appointments. When problems occurred they sent their own workmen round without consulting with landlord and whether warranties were in place. Property visits didn\'t really happen, when they did we got no feedback. On checkout we had a horrible time. Heckled by pr...
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Aug 14,2012
Minithumbdown
joy mcavoy
By:
Aug 14,2012
5 people found
this helpful
it was terrible , from moving into the house 1.The house was in dept will gas and electric and were on meters (which was not told to us) this cost us £150. extra in cash they had to stay on as the house had bad credit no one would put any unites in the house with out them being on a meter. WHICH COST MORE 2.We asked them to come fix guttering WE DID as they didn\'t come out to do it. 3.The fence we fixed got charge for it at the end ( ARE DOG GOT KILLED AS IT GOT OUT) 4.Door Handle...
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What agent could do to change your mind?
They do very little work for the money they get. Never came out to fix anything with out it COSTING you something. PLEASE note that in 6 months I talked to 4 girls which manged the house (WHAT THAT TELL YOU) no one likes working for a company which had bad work ethics.
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Aug 12,2012
Minithumbup
By:
Aug 12,2012
7 people found
this helpful
Very efficient letting agent, dealt with problems we had on moving in timely and efficiently and kept me well informed of progress....
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Jul 31,2012
Minithumbup
By:
Jul 31,2012
8 people found
this helpful
Rushbrook and Rathbone have been managing a few properties for me for a while now, and I am suprised at reading the comments below. They have NEVER failed to return a call and have dealt with any issues immediately. Form broken boilers, electrical faults to simply my Tenants losing keys, Rushbrook have ensured that all matters are rectified straight away. I will continue to use their services and would highly recommend others to do the same. It\'s a shame I can only name 2 members of staff o...
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Jun 29,2012
Minithumbdown
Stacey Eley
By:
Jun 29,2012
3 people found
this helpful
They promised to release contract early, but only after 4 appointments (over a month) they found they have no keys so they cannot let themselves in even we had asked them to. Also ask us to made a key for them, send David Doyle to make a key, asking us to borrow the keys. Also someone claimed to be Landlord turned up un-announced and knock on the door said he wanted to try the key! Poor managed company, I am so surprised that R&R have been around for 25 years!...
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May 15,2012
Minithumbdown
By:
May 15,2012
6 people found
this helpful
We have had nothing but problems since we moved into our home which is managed by Rushbank & Rathbone. We moved in with repairs still to be sorted but gave them the benefit of the doubt to get these sorted. Oh boy was we wrong! they have prolonged this for almost a year by sending out a "cowboy" to do the repairs not once but 5 times! each time we informed Rushbank & Rathbone that the repairs were not satisfactory and to not send them back. They have since sent someone el...
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What agent could do to change your mind?
The agents could have been in charge more and dealt with it more efficiently and prioritised especailly after a small child has been injured because of the repair.
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Jan 16,2012
Minithumbdown
By:
Jan 16,2012
7 people found
this helpful
They managed to leave us feeling very bitter, and this was despite the fact that the flat itself was lovely. While they were not shy about disturbing us on a regular basis and checking whether the flat was kept in good condition, they failed to fix the problems in the flat. And most outrageously, they charged us for replacing items which were never there or were broken to begin with. I am simply speechless. They operate like a machine, and they would not respond to us unless it is something to t...
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May 27,2011
Minithumbdown
By:
May 27,2011
6 people found
this helpful
Very difficult people to work with, constantly giving different information, causing confusion and frustration (for both for the tenants as us). We have been working with them for almost 2 weeks now and wished we never contracted them to manage our property. They have been on the phone to us almost every day with strange requests and are not able to solve any issue themselves. We have managed this property ourselves in the past and hoped it would be less hassle this way. The reality is that...
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Nov 18,2010
Minithumbdown
By:
Nov 18,2010
5 people found
this helpful
[[EDIT ORIGINAL START]] I could not recommend more strongly to anyone not to use this estate agency. Appalling service, constant pestering phonecalls, expensive, untimely and extremely rude. Not to mention clause 4B of the tenancy agreement, please be aware that as a tennant you will be required to cover the cost of the check-out inventory clerk, ours was a cool...
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Stacey Eley - upload your photo Stacey Eley
12 reviews

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