• Laura Roberts
    Laura Roberts
  • Jason Fox
    Jason Fox
  • Paul Kirby
    Paul Kirby
  • Samantha Hayden
    Samantha Hayden
  • Danny Barbara
    Danny Barbara
  • Lucy  Galloway
    Lucy Galloway
  • Matt Perkins
    Matt Perkins
  • Hollie Gregory
    Hollie Gregory
  • Jayson Serepisos
    Jayson Serepisos
Welcome to Rubicon Estates. An independent estate agency based in Limehouse. We take our 20 years of experience of the area and supply our customers with an unrivaled customer journey. Whether it be Sales, Lettings or Property Management we are here to help, assist and advise you all the way. Our 24 hour tenants emergency number is 07769883875 for our fully managed properties.
Apr 19,2017
Minithumbup
Matt Perkins
By:
Apr 19,2017
0 people found
this helpful
Matt shows a professional approachable manner. In my role as concierge/ building manager I've met numerous agents not many have been as courteous as matt...
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Comment on agent fees
NA
Was this helpful? Yes
Apr 16,2017
Minithumbup
Matt Perkins
By:
Apr 16,2017
0 people found
this helpful
I met with Matt after extending my search for a flat to the Limehouse area. I feel Matt and I instantly hit it off and quickly built a good rapport with one another after spending some time viewing flats in the area. I found Matt to be professional, friendly, helpful, and honest, and I would certainly recommend Matt as an agent to other people I know. I offered on a flat I viewed with Matt; the negotiations were not straightforward and Matt handled the process well, with patience. I was very...
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Comment on agent fees
Unknown.
Was this helpful? Yes
Apr 15,2017
Minithumbup
Lucy Galloway
By:
Apr 15,2017
0 people found
this helpful
Lucy is fantastic, she helped let our property very quickly, finding tenants and always keeping in touch closely with emails every step of the way, made me feel very important. Highly recommend her for letting your property out....
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Comment on agent fees
Agents fees are good and more than acceptable for the service provided.
Was this helpful? Yes
Apr 12,2017
Minithumbup
Matt Perkins
By:
Apr 12,2017
0 people found
this helpful
Buying and selling a property at the same time can be quite stressful, but Matt has made sure I was feeling supported and happy from the very first moment I instructed my property for sale. Matt has evidenced good knowledge of the local market and kept viewings to the minimum so that only those clients with requirements matching the characteristics of my property were booked in for a viewing. For me, a good estate agent is also the person who can be trusted to communicate well with confidence,...
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Comment on agent fees
reasonable
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By: Matt
Apr 14, 2017
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Costas thank you for your kind words. It's been a pleasure working for/with you ...
Mar 30,2017
Minithumbup
Lucy Galloway
By:
Mar 30,2017
0 people found
this helpful
Lucy was very friendly and made the whole renting process painless. She was very helpful prior and post move into the property. I very much recommend her....
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Comment on agent fees
Reasonable fees.
Was this helpful? Yes
Jan 30,2017
Minithumbup
Lucy Galloway
By:
Jan 30,2017
0 people found
this helpful
Overall Lucy was terrific to deal with. Her communication was outstanding, often organising last minute meetings/viewings in the evenings and Saturdays. She was always kind, friendly and most importantly reliable during a rather stressful period. Thanks for everything, Lucy...
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Dec 18,2016
Minithumbup
Danny Barbara
By:
Dec 18,2016
0 people found
this helpful
A friendly and relaxed atmosphere at Rubicon got our property search off to a great start. Danny spent lots of time showing us a number of properties perfectly fitting our search criteria. We were never rushed and all questions were expertly answered. His vast knowledge of the local area really helped us with our final purchase decision. I would highly recommend anyone looking to buy or sell property in the Limehouse / Docklands area to make Rubicon and Danny Barbara their first stop....
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Comment on agent fees
I was a purchaser so fees were not relevant.
Was this helpful? Yes
Dec 08,2016
Minithumbup
Danny Barbara
By:
Dec 08,2016
0 people found
this helpful
Recently purchased a property in Limehouse, Danny was at all times extremely professional, helpful and efficient. Always very quick to respond to any questions, and was a key part of making the purchase a very smooth & stress-free transaction....
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Comment on agent fees
Not applicable (buyer)
Was this helpful? Yes
Nov 22,2016
Minithumbup
Lucy Galloway
By:
Nov 22,2016
0 people found
this helpful
Lucy has been brilliant at guiding me through the choice of the flat and at the end I found what I was looking for. I strongly recommend her....
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By: Lucy Galloway
Nov 22, 2016
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Thank you Raffa for your kind words and I wish you all the best in your new home - "The Boat"!! Hope to see you soon Lucy ...
Nov 22,2016
Minithumbup
Lucy Galloway
By:
Nov 22,2016
0 people found
this helpful
Lucy, was from the start of my property search, engaging, consultative and really understood what I was looking for. Lucy had excellent knowledge of the property and the local area and was able to match me with the perfect property. She was a complete star and I would highly recommend her....
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Comment on agent fees
Excellent fees
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By: Lucy Galloway
Nov 22, 2016
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Thank you Nina, I am glad we found you the perfect property! I wish you all the best in your new home and hope to see you very soon! Lucy ...
Nov 17,2016
Minithumbup
Danny Barbara
By:
Nov 17,2016
0 people found
this helpful
We sold our property in Limehouse last month and we are very impressed with the service provided by Rubicon. Danny was very professional, efficient and friendly. The communication and feedback was informative and prompt. We would be delighted to recommend Danny to anybody looking for an agent....
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Comment on agent fees
Fine
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Nov 16,2016
Minithumbup
Danny Barbara
By:
Nov 16,2016
0 people found
this helpful
I was the buyer in this transaction. Danny was very friendly, professional, punctual, always did what he promised and most importantly BS free....
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Comment on agent fees
No fees as I was the buyer
Was this helpful? Yes
Nov 15,2016
Minithumbup
Danny Barbara
By:
Nov 15,2016
0 people found
this helpful
Danny and his team sold our flat after another agent had failed to generate much serious interest. We felt that he was as committed to selling our property as we were and to ensuring that all parties were happy and the process ran as smoothly as possible. Without reservation, I would recommend anyone selling or buying in Limehouse to speak to Danny and Rubicon first before trying elsewhere as they know the area and the market there so well....
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Comment on agent fees
Fine
Was this helpful? Yes
Oct 23,2016
Minithumbup
Samantha Hayden
By:
Oct 23,2016
0 people found
this helpful
I have moved from italy and they have helped me for everything I have needed. They provide for me with all the documents I need. And last but not least they always do everything smiling and gently. They are very professional. I can't ask for anything better....
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Comment on agent fees
Good
Was this helpful? Yes
Oct 21,2016
Minithumbdown
By:
Oct 21,2016
1 people found
this helpful
Complete waste of time. Despite having about five properties on their books that I was interested in they didn't seem to be able to arrange viewings of any of them, claiming landlords hadn't got back to them. Other agents, in some cases dealing with the same properties, had no trouble at all arranging viewings....
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Comment on agent fees
Not applicable.
Was this helpful? Yes
Oct 17,2016
Minithumbup
Lucy Galloway
By:
Oct 17,2016
0 people found
this helpful
Lucy is a person who gives you confidence,so when i saw the flat i was determined to rent.She help me with everything i needed and always spoke very nice and explained everything i did not understand the first time...
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Comment on agent fees
Recomand
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By: Lucy Galloway
Nov 22, 2016
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Thank you Gabriela for your kind words I am so pleased you are all settled in your new home. I hope to catch up with you soon! Lucy ...
Sep 27,2016
Minithumbup
Lucy Galloway
By:
Sep 27,2016
0 people found
this helpful
The flat that Lucy showed us was even better than from the pictures. We were very surprised and pleased. Lucy has always been precise and accurate in giving us all the information we needed and supporting us with kindness and helpfulness. Once we rented the flat she managed to give us the warmest welcome ever! We truly recommend her for being so professional and correct....
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Comment on agent fees
Good
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By: Lucy Galloway
Nov 22, 2016
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Thank you Martina and Giuseppe, I am so pleased you love your new home! I hope you are both well and I hope to catch up with you soon. Lucy ...
Sep 15,2016
Minithumbup
Lucy Galloway
By:
Sep 15,2016
0 people found
this helpful
Lucy assisted us in everything we needed and , most of the time, was available for our calls and emails. She also provided useful advice towards are general apartment hunting....
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By: Lucy Galloway
Nov 22, 2016
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Thank you for your kind words. I hope you are both well and enjoying your new home! Lucy ...
Aug 24,2016
Minithumbup
Samantha Hayden
By:
Aug 24,2016
0 people found
this helpful
Samantha was a great help in sorting out all the documents and helping us get our apartment rented out. She's friendly, efficient and quick to respond....
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Comment on agent fees
fees were in line with market.
Was this helpful? Yes
Aug 24,2016
Minithumbup
Samantha Hayden
By:
Aug 24,2016
0 people found
this helpful
Since I live overseas, the smooth operation of renting my apartment in Wapping is particularly important. The last thing I need is to stress about anything that's happening 3,464 miles away with the added complication of a 5-hour time difference. Both Samantha and Max proved to be considerably more dynamic than The Other Agency we'd used up to this point...so I can't thank them enough for their help. If I had one teeny-tiny (constructive) criticism, it would be that more advice would've been app...
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Comment on agent fees
They were a little more than The Other Agency we had used up to this point, but the job got done and I feel confident in knowing that things are good hands.
Was this helpful? Yes
Jul 14,2016
Minithumbup
Samantha Hayden
By:
Jul 14,2016
0 people found
this helpful
I have been a client of Rubicorn for 6 years, and have had the pleasure of dealing with Samantha for 2 years. Samantha is very efficient and prompt in getting all the paper work in place,forwarding documents and making the start of tenancy smooth. She has dealt with all my queries be it regarding tenancy,accounts or any other concerns I might have Thank you Samantha...
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Comment on agent fees
The fees is in line with other agents in London,however, I do not agree with them taking their fees upfront Recently my tenancy was for 2 years this resulted in no rent being paid for nearly 3months. As they collect the rent, they should deduct their monthly
Was this helpful? Yes
Jun 30,2016
Minithumbup
Danny Barbara
Paul Kirby
By:
Jun 30,2016
0 people found
this helpful
Danny and Paul were really helpful throughout the whole buying process. Danny is very knowledgeable on the Limehouse area and provided some good advice. If you want to live in Limehouse, I would definitely recommend Rubicon....
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Comment on agent fees
N/A
Was this helpful? Yes
Jun 24,2016
Minithumbup
Samantha Hayden
By:
Jun 24,2016
0 people found
this helpful
I have always found Samantha very efficient and exceptionally helpful in any liaison with the management company and the landlords. She goes the extra mile to help with any issues and deal with them sympathetically. Her recent help with extending my tenancy has been invaluable. It has been a pleasure to deal with her. Sarah Mott...
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By: Samantha Hayden
Jun 24, 2016
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Thank you for your kind feedback Sarah, it is very much appreciated, it's also been a pleasure to assist you during your extension process. I hope you continue to enjoy living at the property. Kind regards Samantha Hayden Office Manager ...
Jun 23,2016
Minithumbup
Jason Fox
By:
Jun 23,2016
0 people found
this helpful
I was extremely pleased with the manner in which Jason dealt with a leak in my flat which had caused significant damage to the bathroom and living room. As an overseas landlord this could have been my worst nightmare but Jason devoted time and energy into liaising with the management company, insurance companies, builders and valuers to quickly resolve the issue and ensure minimal disruption to my tenants. Jason was very up front and honest about the costs and kept me informed of each stage of t...
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Comment on agent fees
I feel Rubicon offer a good value service for the fees they charge.
Was this helpful? Yes
Jun 10,2016
Minithumbup
Danny Barbara
By:
Jun 10,2016
0 people found
this helpful
Danny Barbara sold our house very quickly after another agent had had it for quite some weeks. He was very attentive at all times and did his best to bring the sale to a completion in quick time....
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Was this helpful? Yes
Jun 09,2016
Minithumbup
Danny Barbara
By:
Jun 09,2016
0 people found
this helpful
Don't be fooled by Danny's look of youth, he has an abundance of experience and a wealth of knowledge. Danny has been fantastic throughout this process, always willing to put himself out, even at very short notice. His general empathy and understanding of the process, has helped immensely in a very satisfactory outcome being obtained....
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Comment on agent fees
we bought
Was this helpful? Yes
May 27,2016
Minithumbup
By:
May 27,2016
0 people found
this helpful
The Rubicon team were very professional in assisting the sale of my properties in Hackney. My developments were instructed by multiple agents, however Rubicon stood head and shoulders above the others and this was despite being an 'out of area' agency that primarily operates in the E14 postcode. A friend recommended Rubicon to me and what a recommendation it was. A great pleasure it has been to do business with them. I wish Rubicon all the best!...
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Comment on agent fees
competitive
Was this helpful? Yes
May 26,2016
Minithumbup
Danny Barbara
Paul Kirby
By:
May 26,2016
0 people found
this helpful
Rubicon (Danny and Paul) have been a pleasure to deal with from the start. Paul was confident he could get record price for our one bedroom flat (he quoted at least £25k above the others) and he was right. He knows his buyers and the market in limehouse extremely well. The flat sold on the first viewing, full price. We were delighted! But the process does not stop there. What's great with rubicon is their service AFTER the sale, Danny kept me updated on every twist and turn and kept...
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May 03,2016
Minithumbup
Danny Barbara
By:
May 03,2016
0 people found
this helpful
From start to finish it has been an absolute pleasure dealing with Danny at Rubicon, Limehouse Office. Danny was very professional, accommodating and efficient in facilitating negotiations with the seller. His communications have been prompt and his willingness to do everything he could to assist with our purchase has been first class. Danny has been on top of the purchase and every day he ensured the purchase was progressing to exchange and completion. Buying a property can be a stressful time ...
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Apr 25,2016
Minithumbup
Jason Fox
By:
Apr 25,2016
0 people found
this helpful
Three weeks ago my rental flat had a gas leak. This is a stressful situation for any landlord to deal with -- the safety and well-being of the tenant concerned, the amount of investigation and remedial work involved to restore gas supply, the potential damage to the property, the cost required to put everything back in order. I have to say, thanks to Jason the Senior Property Manager, the stress I experienced was cut to minimal. From start to end, Jason provided me with timely updates and honest...
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Was this helpful? Yes
Apr 04,2016
Minithumbup
Samantha Hayden
By:
Apr 04,2016
0 people found
this helpful
Antony was very friendly and extremely efficient at arranging the viewings and securing a good deal for us. Samantha handled all legal aspects carefully and in a timely fashion. Everything was handled promptly and professionally which helped us rent a place we are very happy with. Overall this is the best agency we have worked with so far....
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Mar 29,2016
Minithumbdown
By:
Mar 29,2016
0 people found
this helpful
Would avoid in all cost, have to go for rubicon cos I really liked the apartment and had no choice. The service and information they provided was inconsistent throughout the process. And ironically as they proclaimed as a award winning agency, the agents were rude, unresposive and unprofessional. Overall my experience with Rubicon was quite unpleasant....
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By: Samantha
Apr 04, 2016
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Hello, Thank you for your feedback. Here at Rubicon we really appreciate client feedback. I would like to understand in more detail what in particular you were unhappy with. If you would like to please contact me on 0207 510 9986 or Samantha.hayden@rubiconestates.co.uk to discuss further. Kind regards Samantha Hayden Office Manager ...
Mar 25,2016
Minithumbup
Danny Barbara
Paul Kirby
By:
Mar 25,2016
0 people found
this helpful
Danny and Paul sold my one bed flat in Limehouse Basin and provided an excellent service from start to finish. In particular I liked the way both solicitors were chased to move things along and how they acted in my interest to secure the right price and completion date. I would definitely use them again. Thank you guys!...
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Mar 09,2016
Minithumbup
Danny Barbara
Paul Kirby
By:
Mar 09,2016
0 people found
this helpful
Always available to take queries, including questions that were not necessarily in their remit. Very professional and made the process as transparent as possible. Was not the smoothest sale due to unforseen circumstances, but kept on top of all issues and conveyed any updates as quickly and clearly as possible...
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Comment on agent fees
Vey competitive
Was this helpful? Yes
Mar 08,2016
Minithumbdown
By:
Mar 08,2016
1 people found
this helpful
One of the worst estate agents we have come across. Utter failure in customer servuces. Having stayed in this country for so many years, never came across to estate agents so uncaring as them. The flat we were renting had a few issues from past, but they never bothered to address them. Hardly ever answered the phone. I would suggest pay more rent and go for better estate agents than these unprofessionals...
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Comment on agent fees
Bad
Was this helpful? Yes
By: Samantha
Apr 04, 2016
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Hello, Thank you for your feedback. Here at Rubicon we really appreciate client feedback. I would like to understand in more detail what in particular you were unhappy with. If you would like to please contact me on 0207 510 9986 or Samantha.hayden@rubiconestates.co.uk to discuss further. Kind regards Samantha Hayden Office Manager.... ...
Mar 02,2016
Minithumbup
By:
Mar 02,2016
0 people found
this helpful
Antony Botha took the time to understand not only my requirements, but also my personality and the intangible elements so that he wasn't just finding me a place to rent, he was finding me a home. The Rubicon Limehouse office is located in the heart of the neighbourhood and is filled with warm and happy staff members, very different from the sterile offices and vibe of many of the agents in the Canary Wharf area. From my first visit, I was immediately drawn into the feeling of community that this...
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Comment on agent fees
The fees are in line with what I expected and are actually slightly less than other companies.
Was this helpful? Yes
By: Antony
Mar 02, 2016
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Thank you for your kind words and honesty. It has been a pleasure to work with you, and I'm sure we will continue to do so in the future. ...
Mar 01,2016
Minithumbup
Samantha Hayden
Jason Fox
By:
Mar 01,2016
1 people found
this helpful
In April 2015 l had the pleasure to encounter members of the Team at Rubicon Estates. It has been a pleasure to cooperate with them, delivering an outstanding service of an efficiency and expertness which is second to none. I would like to emphasize the remarkable effectiveness and high standard competence of Ms Samantha Hayden and Mr Jason Fox. They are both utmost effective and impeccable professionally. I highly recommend their assistance to people in need of Real Estate services as their d...
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Was this helpful? Yes
Mar 01,2016
Minithumbup
Jason Fox
By:
Mar 01,2016
0 people found
this helpful
Antony is an excellent agent. He was very helpful and dedicated with good human contact. Everything went as fast and smooth as one can wish. Jason is a funny guy who gave as confidence that we are in good hands. I wish all agencies were as professional as rubicon staff are....
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Was this helpful? Yes
By: Antony
Mar 02, 2016
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Khalid, thank you for your feedback. Always pleasant to hear good things about the service we provide. Best of luck in your new home. Pop in and say hello whenever you like :) ...
Feb 23,2016
Minithumbup
Samantha Hayden
Jason Fox
By:
Feb 23,2016
0 people found
this helpful
Having brought in new tenants, Samantha was able to coordinate the new placement and together with Jason was able to smooth out inconsistencies. Samantha is very thorough and very pleased to have her as our day to day contact as I know we are on the same page!...
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Comment on agent fees
Standard terms slightly less favorable than competitors, but overall you get the personal service. Unfortunately the fund deposit is not listed in the statement, so improvement required on this front for transparency. Overall, satisfies, the people make the business.
Was this helpful? Yes
By: Samantha Hayden
Feb 24, 2016
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Thank you very much for your kind feedback. It is a pleasure to work with you and hope to continue building a long lasting working relationship. ...
Feb 21,2016
Minithumbup
Samantha Hayden
By:
Feb 21,2016
0 people found
this helpful
Maddie and Samantha were very helpful. They managed to get things done in the way that I wanted and in the time frame that I required....
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By: Samantha Hayden
Feb 24, 2016
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Thank you Colin. It was great that we could get you moved in so quickly. Wishing you all the best in your new home. ...
Feb 20,2016
Minithumbup
By:
Feb 20,2016
0 people found
this helpful
Excellent service from start to finish from Daren. We found him to be the most motivated of all the agents that we spoke to and he had already shown 3 prospective tenants our flat before the other agents had even found 1 !! Quite clearly a market leader in the Limehouse area. Daren was very personable , easy to deal with and we would not hesitate to recommend him to any prospective landlords....
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Comment on agent fees
Good: fees very competitive
Was this helpful? Yes
Jan 29,2016
Minithumbup
Danny Barbara
By:
Jan 29,2016
0 people found
this helpful
I want to thank Danny for making this complicated process as smooth as possible and doing your best to accelerate it for both parties. He has always been responsive and available when I had any questions or queries about the flat and process. The transaction was completed on time and has been much easier than envisaged....
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Was this helpful? Yes
Jan 28,2016
Minithumbup
Danny Barbara
By:
Jan 28,2016
0 people found
this helpful
What a great place! As soon as you open the door, people look up and smile! We have bought and sold many properties and this was our best experience . Thank you Danny, for the first time it was fun to sell...
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Comment on agent fees
Fair
Was this helpful? Yes
Jan 22,2016
Minithumbup
By:
Jan 22,2016
0 people found
this helpful
Iam really satisfied with the service. Would recommend to my friends. Happy to come back in case of anything. Really good property...
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Comment on agent fees
Good
Was this helpful? Yes
Jan 21,2016
Minithumbup
Danny Barbara
By:
Jan 21,2016
1 people found
this helpful
Danny has been an absolute pleasure to deal with - extremely organised, efficient and communicative throughout the whole process. I'm a first time buyer and he made the whole experience less daunting and helped me to secure the property I loved. He was very knowledgable about the property/area and even walked up 11 flights of stairs with my mum who won't take lifts! Thanks Danny!...
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Comment on agent fees
N/A
Was this helpful? Yes
Jan 14,2016
Minithumbup
Jason Fox
By:
Jan 14,2016
0 people found
this helpful
We Have dealt with Jason Fox for a number of years. He has recently been involved in a water leakage at my sons flat. His support has been excellent and we could not have managed without him. He is certainly a major asset for Rubicon and to your clients. Carole and Jim Ure....
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Jan 11,2016
Minithumbup
By:
Jan 11,2016
0 people found
this helpful
Maddie was very diligent and efficient with the process. She made sure I had access to several options before making a decision. She is very professional but at the same time is close to the clients and makes a lot of effort to help them. By far the nicest agent I have had to deal with....
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Comment on agent fees
The fees seemed fair to me
Was this helpful? Yes
Jan 04,2016
Minithumbup
Jason Fox
By:
Jan 04,2016
0 people found
this helpful
Due to leak and water lying under the entire flat, I had to relocate for 10 weeks. Jason handled the situation in an professional manner. He secured a temporary flat nearby for me for the duration. I returned to my flat ahead of schedule. This was a huge upheaval, but Jason helped in any way he could to make the situation run as smooth as possible. Jason is extremely helpful. I don't think I would've coped with the situation without Jason's help and support....
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By: Samantha Hayden
Jan 12, 2016
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Thank you very much for your valued feedback for Jason and hope you continue to enjoy the property! Samantha Hayden Office Manager ...
Dec 11,2015
Minithumbup
Danny Barbara
By:
Dec 11,2015
0 people found
this helpful
Danny has been absolutely brilliant to deal with throughout purchasing a property. He has been proactive since the beginning, in helping me as a first time buyer, and staying on top of the process throughout. Excellent, thanks....
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Was this helpful? Yes
Dec 11,2015
Minithumbup
Paul Kirby
Jason Fox
By:
Dec 11,2015
0 people found
this helpful
The whole team were excellent in helping me get my property on to the rental market - they were friendly, diligent, pro-active and offered sound advice when prospective offers started coming in. The continued customer care has also been fantastic in dealing with issues that have arisen with the property since the letting started....
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Nov 28,2015
Minithumbup
By:
Nov 28,2015
0 people found
this helpful
We contacted Rubicon on a Saturday morning, having only a couple of weeks to find a place to live. Joe Reeves was the agent showing me the properties available for rent. All the properties he has shown to me were up to high standard and I felt like I did not waste my time as some other agencies have shown me properties before that were nothing what I have asked for. As a result, the second property I viewed was exactly what I was looking for and in the perfect location that I asked for and I mad...
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Nov 26,2015
Minithumbup
Paul Kirby
By:
Nov 26,2015
0 people found
this helpful
I am extremely satisfied with the service I received from Paul Kirby at Rubicon when I recently sold my Limehouse flat. Paul valued the property higher than the agents from larger companies with whom I had discussed the sale. I was a bit apprehensive about this, but thought "if you don't ask, you don't get". To his credit, Paul sealed an asking price offer within the first week of marketing meaning that we sold for a much higher price than we would have had we put it on with another ag...
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Comment on agent fees
In line with other local agents, cheaper than some larger agents.
Was this helpful? Yes
Nov 25,2015
Minithumbup
Danny Barbara
By:
Nov 25,2015
0 people found
this helpful
Danny is very helpful and informative in all the way through in our property buying process. He is very patient when we try to negotiate price with seller and always had a smile on his face. The best part is he does not try to over sell or put me under anymore pressure than what I had already while buying my first property....
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Nov 25,2015
Minithumbup
By:
Nov 25,2015
0 people found
this helpful
I have recently rented a flat through Rubicon Estates. The process was very fast, easy and smooth. It is a pleasure dealing with Victoria Logan. She was always contactable, very helpful, friendly and very quick in answering to all the questions I had. Also very efficient with the paperwork. I can highly recommend Rubicon Estates! The best estate agent I have dealt with....
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Was this helpful? Yes
Nov 24,2015
Minithumbup
Paul Kirby
By:
Nov 24,2015
0 people found
this helpful
Paul was very professional and proactive. He was especially proactive in terms of chasing both ends and making sure that outstanding matters are dealt promptly and efficiently. Paul has also assisted in issues regarding the solicitors from both ends, and this has certainly contributed in speeding up the process. I would say the service I had received from Paul was beyond what I had expected and hence, I am very happy to recommend Paul....
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Was this helpful? Yes
Nov 19,2015
Minithumbup
Paul Kirby
By:
Nov 19,2015
0 people found
this helpful
I have recently completed on large 2 bedroom flat in Limehose through Rubicon Estates. It took long time for the deal to happen, but it did happen thanks to Paul Kirby. The problem for it taking so long was due to the multiple chain that I was involved in. On few occasions the deal was very shaky, but Paul Kirby was relentless! I have bought quite a few properties in my property investing career, but I have never had such a tough guy working for me to make a deal happen! He was chasing the solic...
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Nov 06,2015
Minithumbup
By:
Nov 06,2015
0 people found
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Dealing with Rubicon estate agency was really a breath of fresh air but in particular dealing with Joe Reeves was a service on another level.He is extremely polite,professional has a charisma,always available for whatever question you may have absolute pleasure to be dealing with and be around but above all he knows his job and he knows what he is talking about.He conducted my transition from the enquiry about the property until the tenancy was signed with utmost professionalisation and dedicati...
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Nov 04,2015
Minithumbup
By:
Nov 04,2015
0 people found
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Joe has been extremely helpful and very quick indeed. We had pretty much a week to find an unfurnished flat in the area which was very stressful. I literally walked in, having seen a few unsuitable places (and overpriced for what they were) with other agencies in the Docklands, and wondered whether Rubicon could do something as I'd already met the agency's head of sales some months ago. He was not in, but Joe, whom I never met before, managed to produce a property available within a week - it wa...
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Oct 30,2015
Minithumbup
By:
Oct 30,2015
0 people found
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Dealing with Rubicon Estates was a breath of fresh air and in particular dealing with Joe Reeves from Rubicon was something else,this guy was on another level.I say this without any reservation Joe was the friendliest guy i ever met,he is extremely polite,very professional has a can do attitude but above he really knows his job and what he is talking about.From the moment he showed me the property up to the moment the tenancy was signed he maintained the consistent and immaculate level of servic...
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Oct 29,2015
Minithumbup
By:
Oct 29,2015
0 people found
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This was the first venture into the buy-to-let market so a degree of hand holding was essential. The process was handled efficiently and a tenant found very quickly as was the subsequent process....
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Comment on agent fees
Fees appear to be in line with market.
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Oct 19,2015
Minithumbup
Paul Kirby
By:
Oct 19,2015
1 people found
this helpful
We received excellent support and service from Paul and Victoria at Rubicon Estates Ltd. Within our first trip to register, we were directed to a property that met our requirements and were immediately taken to view it. We were extremely pleased with it and put in an offer. Even though the landlord rejected the offer, Rubicon helped us agree a more acceptable offer and we had that accepted. We felt Rubicon were honest and trustworthy and offered a customer service experience that you don't often...
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Comment on agent fees
These seem to be the cheapest fees on the market from all the letting agents we visited.
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Oct 05,2015
Minithumbup
Jason Fox
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Oct 05,2015
0 people found
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Victoria has been a great support through out the process. I live abroad so it is sometime challenging to manage your property from miles away but she has been great dealing with last minute repairs and has been very efficient fixing issues related to the previous tenant. I dont know how we would have done it without her. So thank you Victoria...
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Sep 28,2015
Minithumbup
By:
Sep 28,2015
0 people found
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We were looking for a flat in Limehouse. We walked in off the street to Rubicon and met Victoria. She was incredibly responsive, showed us two flats that evening, though it was pretty late and 2 days later we put an offer on one of the places she showed us. We put the offer in on Tuesday and said, if we could close the paperwork in time, we'd happily move in that Saturday. Victoria did an amazing job pushing the paperwork through, getting references done and liaising with the Landlord - and we ...
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Aug 06,2015
Minithumbup
Jason Fox
By:
Aug 06,2015
1 people found
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My boyfriend and I have been tenants of a property in Wimbledon that was let and managed by Rubicon. I can honestly say they are the best agency I have ever dealt with, so don't be put off by their small size because they are far better than estate agencies with a more prestigious name. Our negotiator at the beginning was Anthony Botha who was excellent in negotiating us an excellent price for our flat and always delivered in his promises. Our point of contact thereafter was Jason Fox: Jason is...
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Aug 04,2015
Minithumbup
By:
Aug 04,2015
0 people found
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Rubicon was our first choice when we needed to advertise this property. It was partially due to the prime location their office enjoys, partially due to the fact that Rubicon helped us to purchase the property years ago and we were satisfied with the service we received so would like to go back. Antony was proactive visiting the property, trying to understand our objective and concern, and gave frank advice. The photos he took were professional and I thought they did the property full justice. ...
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Jul 28,2015
Minithumbup
Samantha Hayden
By:
Jul 28,2015
0 people found
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Samantha was extremely helpful and prompt in all communications and dealt with all arising matters in a professional and caring manner. I recommend Samantha and the Rubicon team for anyone wanting to let their property. You are in good hands....
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Jul 28,2015
Minithumbup
By:
Jul 28,2015
0 people found
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Both Antony and Victoria we wonderful to deal with while we were looking for our new home to rent. Antony was very friendly and easy to talk to on inspection. We are from Australia and this was our first rental in the UK, so we weren't up to speed on the process, but Antony and Victoria were wonderful with explaining everything and what we should be doing Β’Γ’β€šΒ¬Γ’β‚¬Ε“ which was a huge help to us and we are very grateful. I would highly recommend Rubicon Estates, especially Antony and Victori...
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Jul 28,2015
Minithumbup
By:
Jul 28,2015
0 people found
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Antony is very approachable and I found his opinions regarding prospective tenants helpful and trusted him to market my property. I thought the photos he took for the marketing material were excellent and painted the flat in the best light possible. The process was managed efficiently and I was kept up to date by Antony throughout which was much appreciated. Victoria also dealt with my enquiries efficiently and knowledgably and I was impressed by the overall level of service offered by Rubicon....
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Comment on agent fees
Rubicon were very reasonable with regard to their management fee and provided the best quote out of 5 agents in the area - I feel I have got great value for money without compromising on service.
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Jul 28,2015
Minithumbup
By:
Jul 28,2015
0 people found
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We met Anthony and Victoria twice, once during the initial viewing and a few days later when signing the tenancy agreement. They were both professional and welcoming....
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Jul 27,2015
Minithumbup
By:
Jul 27,2015
0 people found
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Pleasantly surprised by Rubicon's class and professionalism - best estate agents I've dealt with. Antony was v helpful during viewings and negotiations and Victoria was very responsive and conducted paperwork well. Would recommend and use again....
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Jul 15,2015
Minithumbup
Paul Kirby
By:
Jul 15,2015
0 people found
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We bought and sold a property using Rubicon Estates. Although the sales was straightforward the purchase process was stressful and long. Paul was very supportive throughout. He listened to our concerns, was very responsive and provided excellent customer service which more than just meet our needs and expectation. He helped us through a difficult and frustrating period. We would recommend and happily work with him again....
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Jul 03,2015
Minithumbup
By:
Jul 03,2015
0 people found
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Great customer service, communication was consistent. Very helpful, provided alternatives rather than dismissing requests when situations were not straightforward and required further assistance. All staff were personable, attentive and reliable. Would recommend to friend/ relative....
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Jul 01,2015
Minithumbup
Paul Kirby
By:
Jul 01,2015
1 people found
this helpful
They were very helpful. Managed the vendor and was very responsive to my requests. Gave feedback promptly. Helped liaise with between the solicitors. At certain point the seller was having doubts about continuing with sale but Paul and Bradley persuaded him to continue with the sale. Very happy with their work...
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Jul 01,2015
Minithumbup
By:
Jul 01,2015
0 people found
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Rubicon provided an excellent service from start to finish. Anthony was really helpful and found us the perfect property really quickly. He kept us well informed throughout the process to ensure that we got the best outcome. I would really highly recommend Anthony as he went the extra mile for us. Victoria also played a crucial part in the process and was extremely friendly and helpful on all occasions. All in all, I would recommend Rubicon for a friendly and professional service....
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Jun 14,2015
Minithumbup
By:
Jun 14,2015
0 people found
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Antony worked fast to find us new tenants when our previous tenants moved out unexpectedly early and was always helpful, courteous and conscientious in meeting our requests for further information and references. Victoria, similarly, was quick to respond with explanations and updates on the tenancy terms and was courteous and helpful even when I was impatient. I could not have asked for better service from these two Rubicon staff....
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May 11,2015
Minithumbup
By:
May 11,2015
0 people found
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We were delighted with the service we received from Antony in the negotiation of our Tennancy for the flat and from Victoria in arranging all the necessary paperwork in an efficient manner. We found them both to be very professional and helpful throughout the whole process which allowed us to move in without any delays. We would be happy to recommend Rubicon Estates to others....
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May 06,2015
Minithumbup
Paul Kirby
By:
May 06,2015
3 people found
this helpful
Very friendly, efficient and easy to deal with. Accurate valuation and prediction of the way the sale would go. Always kept us informed of viewings and follow-ups, as well as facilitating the progression of the sale. Would definitely recommend....
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Apr 29,2015
Minithumbup
By:
Apr 29,2015
0 people found
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Antony was accomodating and friendly during the viewing process, and was not pushy at all. Both Victoria and Antony were always very prompt to respond to emails during the negotiation and offer process. Though we did not feel that they negotiated much, if at all, on our behalf with the landlord, we appreciated their efficiency throughout the process....
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Comment on agent fees
Fees were fair to high. The administrative fees were in line with other agents we dealt with, but there was an expensive "check-out fee" in addition to the administration fees which was unexpected and high.
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Apr 27,2015
Minithumbup
By:
Apr 27,2015
0 people found
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Brook has been of tremendous help throughout the application process. Coming to reside in the UK for the first time, Brook gave me additional insight into both the London tenancy market and was always helpful to put additional time aside to make me better understand procedures and structures. Within a short time, we found a preferred apartment for me, and I was at all times updated and contacted promptly. I felt I can trust both Brook and Rubicon Estates, which is something vital, especially whe...
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Apr 20,2015
Minithumbup
By:
Apr 20,2015
0 people found
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We had a wonderful experience with Rubicon when looking for a place to rent. Antony listened to what we wanted and only showed us places that suited our needs. When we had decided on a place, Antony was always helpful and quick to respond to all of our queries. Victoria helped us with the documentation and was also quick to respond on all of our queries. Visiting the Rubicon office is always a pleasure, as all of the staff are friendly and helpful. Overall a fantastic experience. We would defini...
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Apr 15,2015
Minithumbup
By:
Apr 15,2015
0 people found
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He did move very fast in doing all the paper work. He did great in allowing us to rent a great flat. I recommend him for doing a great job....
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Apr 13,2015
Minithumbup
By:
Apr 13,2015
1 people found
this helpful
From South Africa my wife and I, through my son and daughter, were able to rent our very pleasant London apartment. Both Antony and Victoria dealt very professionally [and patiently] via email and telephone [to S.A.] with all our requests, referencing and documentation, even as far as bringing the lease agreement for us to sign ''at the DLR'' on the day of arrival and taking occupation. First class service - well done !!....
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Comment on agent fees
Fair to Reasonable
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Apr 13,2015
Minithumbup
By:
Apr 13,2015
0 people found
this helpful
We found both Antony and Victoria to be helpful throughout the process of securing our tenancy. They were very responsive and able to answer our questions. There's not much more to say than arranging the move has been surprisingly, and a pleasantly so, smooth process....
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Apr 10,2015
Minithumbup
By:
Apr 10,2015
0 people found
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Antony and Victoria were very responsive. Everything was well organized and excluding a couple of smaller issues (missing copies of keys and planning of viewings) all went smooth. Fees are high but in line with most agents in London. The service is above average, based on our experience. I would recommend them....
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Mar 31,2015
Minithumbup
By:
Mar 31,2015
0 people found
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The service from Antony and Victoria at Rubicon is first class. From dealing with the outgoing tenant finding new tenants ,arranging all the paperwork, they made life very simple. Victoria and Antony just deal with it all...absolutely delighted ,again!...
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Comment on agent fees
fair and as expected.
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Mar 24,2015
Minithumbup
Paul Kirby
By:
Mar 24,2015
0 people found
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Paul and Victoria handled the sale transaction of our 3 bed flats in Limehouse. They were both very professional and friendly person to deal with. They kept us updated with the progress on a weekly basis and were always available if we had specific questions. I highly recommend Rubicon for their services as they have proven to be very reliable and trustworthy....
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Comment on agent fees
Rubicon has offered us a very competitive quote while Foxtons was advertising 0% fee at that period.
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Mar 23,2015
Minithumbup
Samantha Hayden
By:
Mar 23,2015
0 people found
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I have been in this property for more than 7 years and I have seen many people come and go. Among all the people I dealt with I should say Samantha is one of the best - Samantha is completely professional, always there for you and deal with issues in time and very abreast in communication....
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Mar 23,2015
Minithumbup
By:
Mar 23,2015
0 people found
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We have been really impressed by the level of service from Rubicon. Antony has been very professional and communicative during the marketing of the property and Victoria has been ultra-efficient in preparing the paperwork. I know our tenants share the same positive view. Well done Rubicon....
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Mar 19,2015
Minithumbup
By:
Mar 19,2015
2 people found
this helpful
I used Rubicon Estaates and wasa very satisfied with the level of customer service and the ease to speak to their agent Bradley who made himself available plus he was generally very knowledgable about the area and helpful with my property transaction. The property he selected was also very much in tune with my preferences and it was presented at a very high standard. Although I ultimately I needed to pull out of the transaction (through no fault of anyone) I was nonetheless very happy with Bradl...
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Mar 17,2015
Minithumbup
By:
Mar 17,2015
1 people found
this helpful
Antony had an agreement negotiated within a week of receiving the keys. He was proactive and helped with all the arrangements to ensure a quick switch over of tenants. When there were issues he went beyond what I would have expected to ensure they were dealt with. Victoria always answered my queries very quickly when preparing the documentation for my let. She was always friendly and helpful and a pleasure to work with....
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Mar 11,2015
Minithumbup
By:
Mar 11,2015
0 people found
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Yea I'm gonna rate a 5 star cuz everything was quick professional dealt and I'm happy with it thank you....
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Mar 04,2015
Minithumbup
By:
Mar 04,2015
3 people found
this helpful
Very friendly, forward leaning staff that helped us move in quickly and complete paperwork in an efficient manner. The properties selected for view by Anthony were far superior to others provided by other agents, and the whole move-in process was made infinitely easier by Victoria's professional approach. No complaints at all, and would happily reccomend to others....
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Comment on agent fees
Standard London fees.
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Feb 27,2015
Minithumbup
Samantha Hayden
By:
Feb 27,2015
0 people found
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I recently renewed my tenancy agreement and throughout the process Samantha Hayden was extremely helpful in addressing my questions and requests. At a time of uncertainty, Samantha was able to act quickly to address any issues that arose and helped me through the process....
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Comment on agent fees
I think the fees that are charged are extortionate and are not representative of the admin involved. To be charged β€š£72 for a document that I could have printed at home is an insult and to not even put a stamp on the envelop is a bit of a joke. The service being offered is very good, however, I donΒ’Γ’β€šΒ¬Γ’β€žΒ’t believe the β€š£72 pays for that service , so I cant actually see what the fee is for.
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Feb 04,2015
Minithumbup
Samantha Hayden
By:
Feb 04,2015
0 people found
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Easy annual renewal of tenancy agreement with no issues. Friendly staff who are based next to the Limehouse Basin and know the area well....
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Jan 29,2015
Minithumbup
Samantha Hayden
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Jan 29,2015
0 people found
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We were working closely with Sam to sort out a few open issues in the flat and to also renew our contract. Everything happened very quick and professional. Thanks a lot Sam!...
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Jan 29,2015
Minithumbup
By:
Jan 29,2015
1 people found
this helpful
Antony provided truly great service from start to finish. Having experience of substandard letting agents in the past, it was refreshing for us to have Antony on board with our move. The transition from viewing the flat, to signing, to moving in was seamless and I would recommend your company to others as a direct result of Antony's work....
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Jan 14,2015
Minithumbup
Jason Fox
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Jan 14,2015
0 people found
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I have worked in the industry in the past as a negotiator but this was my first experience of being a tenant. I have resided in the property for almost three years and the management service provided by the company was outstanding. Jason Fox is the property manager that I have dealt with over this time. He is both a credit to the industry and valuable asset to the firm....
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Jan 11,2015
Minithumbup
By:
Jan 11,2015
1 people found
this helpful
Thank you for making move to the new apartment easy and quick! Both Kamila and I have been impressed by the customer service we've experienced from Antony and the team at Rubicon. Thanks again and best of luck in the future, the flat is brilliant and I think we will be very happy there!...
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By: Antony Botha
Jan 12, 2015
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Andrew, it was a pleasure working with you and glad you happy with your property. Thank you for your feedback :) ...
Dec 12,2014
Minithumbup
Paul Kirby
By:
Dec 12,2014
0 people found
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Paul was outstanding all the way through the sale. He got me way above market value and was generally a joy to work with....
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Comment on agent fees
Very fair considering achieved price.
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Dec 11,2014
Minithumbup
Samantha Hayden
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Dec 11,2014
0 people found
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Samantha has been very patient and responsive with all our queries during our latest renewal of the tenancy agreement. As renewals go there were a number of issues raised and I commend Samantha for working through each one in a timely and professional manner until it was resolved to our complete satisfaction. I understand that it is not always easy reconciling the interests of the landlord and the tenant and I appreciate the work that she has done....
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Nov 24,2014
Minithumbup
Samantha Hayden
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Nov 24,2014
0 people found
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I rent a property which Rubicon let and collect rent for me. Their systems are clearly first rate - they are always on top of renewals, rent reviews, gas certificates etc and everything is carried out by Samantha in an efficient and friendly way....
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Nov 22,2014
Minithumbup
By:
Nov 22,2014
0 people found
this helpful
I recently rented a flat using Rubicon and I was impressed with the way that Antony guided us through the process of getting the documentation together, signing the lease, and moving in. In particular, he was easily contactable and very helpful whenever we had questions about the process. I would recommend Rubicon to anyone looking to rent in the Limehouse area....
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By: Antony
Nov 24, 2014
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Thank you for your feedback Mark, its much appreciated. Hope to do business with you in the future again. ...
Nov 20,2014
Minithumbup
Samantha Hayden
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Nov 20,2014
0 people found
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I positevly review Samantha for her work as estate agent, she is available and quick to respond to queries on different topics....
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Nov 05,2014
Minithumbup
Samantha Hayden
By:
Nov 05,2014
0 people found
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Ms Hayden was nice, efficient, patient and helpful in helping us solve a problem related to the flat which has been outstanding for quite a period of time. We are very satisfied with her service....
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Oct 29,2014
Minithumbup
By:
Oct 29,2014
0 people found
this helpful
I recently moved to London from NYC and overwhelmed by both the British English vernacular and the vast differences in rental process for "flats" I probably met with over 15 estate agents/agencies over the course of my one month search. Laura and Antony were BY FAR the best estate agents i worked with in regards to customer service, promptness in response, not pressuring me and finding me flats that actually met my desires (to the countless other agents still sending me flats 30% above...
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By: Antony & Laura
Nov 04, 2014
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Hubert, wow, this is such great feedback and really good to hear. Hopefully we can do some business in the future when you either look to buy or rent. All the best with your new home though. Thanks, Antony, Laura and the rest of the Rubicon team. ...
Oct 23,2014
Minithumbup
Samantha Hayden
By:
Oct 23,2014
0 people found
this helpful
I found Laura M and Sam at Rubicon to be extremely friendly, helpful, informative and most importantly committed to finding me the property I wanted. Having to find somewhere ideally within a very short timeframe I was very impressed by the speed at which both agents got back to me with regard to potential properties, the relevance of the properties they proposed, and the hard work ethic which they demonstrated to ensure that all of the administration was completed in a timely manner. This inclu...
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Oct 22,2014
Minithumbup
Samantha Hayden
By:
Oct 22,2014
0 people found
this helpful
Samantha was very helpful during the process of lease extension. She is a delight to work with and easy to communicate to. Overall Rubican is a friendly agency and their people. Thanks for everything....
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Oct 19,2014
Minithumbup
Jason Fox
By:
Oct 19,2014
0 people found
this helpful
We have rented a flat via Rubicon for over two years. Jason Fox - the management agent for the flat has always been efficient, friendly and helpful in all of our dealings with him, whether it be extending leases, fixing problems or helping us when we were burgled....
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Oct 19,2014
Minithumbup
By:
Oct 19,2014
0 people found
this helpful
We have now found 2 properties through Rubicon, making us repeat customers. Anthony Botha and Laura Massey have both been hugely helpful and attentive throughout, giving us full confidence in them and Rubicon. Such a complex process is never entirely smooth, but Anthony and Laura were always on hand to solve issues as quickly as possible. We would therefore highly recommend Rubicon and the area....
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By: Antony & Laura
Oct 20, 2014
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Thank you for you're lovely feedback. It is much appreciated. Hope to do more business with you in the future. ...
Oct 16,2014
Minithumbup
Samantha Hayden
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Oct 16,2014
0 people found
this helpful
I have been renting out a property through Rubicon for 5 years,and throughout this period I have received excellent service whenever I have needed advice or support. More so recently when previous tenant left and Jason himself visited the property and gave constructive advice regarding the improvement needed,arranged for the work to be completed in a very limited time scale to a satisfactory standard Both Laura and Samnatha were pro active in finding a suitable tenant and completing the paper ...
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Oct 14,2014
Minithumbup
Paul Kirby
By:
Oct 14,2014
0 people found
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Paul is an absolute gem! Selling our property was quite daunting for my husband and I(we are both pensioners) but Paul carried us through from start to finish - nothing was ever too much trouble for him- he always ran the extra mile and always with so much understanding, and so much patience. He kept us up to date with developments as they happened. We just cannot praise him enough for his dedication (and it shows) his expertise but mostly because we "felt at home "with him. Our o...
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Oct 13,2014
Minithumbup
By:
Oct 13,2014
0 people found
this helpful
Anthony and Laura at Rubicon have recently let my apartment. They achieved seemingly very good tenants at a suitable rental amount. Most importantly there was no lost rent due to change of the tenants with the new tenants moving in the day following the departure of the old tenant. As a non-resident landlord I appreciated their consistently keeping me in the loop with regard to progress of the letting. I have no hesitation in recommending them for lettings. Mitch...
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Oct 13,2014
Minithumbup
Paul Kirby
By:
Oct 13,2014
0 people found
this helpful
I bought a property in E14 through Rubicon. Throughout the process Paul Kirby was fantastic to deal with. Always professional, proactive, accommodating and available to speak to, be it over the phone or in person. He provided all the information we needed in a very prompt and accurate manner. Definitely a positive experience. Highly recommend Paul....
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Oct 10,2014
Minithumbup
By:
Oct 10,2014
0 people found
this helpful
We had an excellent moving in experience with Antony helping us. He went out of the way to arrange multiple viewing and allowing us time to consider putting in the offer. He was very helpful in arranging for some required things missing from the flat and putting us in touch with the landlords. The agency provided clear communication on applicable expenses etc along with various amenities of the flat we rented....
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Comment on agent fees
A bit on the higher side but worth it for the service provided.
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By: Antony
Oct 10, 2014
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Ashish, Wanted to take the time it thank you for posting up this review regarding the service Rubicon has provided for you and I hope we will continue to do business in the future. Thanks, Antony & the Rubicon Team ...
Oct 10,2014
Minithumbup
By:
Oct 10,2014
0 people found
this helpful
Antony is very helpful and is willing to explain my queries. He works hard and called me many times for introducing potential tenants though I failed to pick up his calls....
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Comment on agent fees
I have a long relationship with Rubicon since 1996. The management fee is reasonable.
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By: Antony
Oct 11, 2014
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Thank you for your feedback Carol. Its much appreciated. Will continue to work hard and keep the process as smooth as possible in the future. ...
Oct 02,2014
Minithumbup
Samantha Hayden
By:
Oct 02,2014
0 people found
this helpful
It's always comforting using a lettings team that works so closely and efficiently with the property management section. You know that your property will be well looked after. Thanks to Laura and Samantha for providing such an outstanding service and making the transition process so smooth....
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Sep 29,2014
Minithumbup
By:
Sep 29,2014
1 people found
this helpful
My partner and I recently rented an apartment in Wapping via Rubicon. We both felt that the service we received was first rate and worthy of a positive review. They were a pleasure to deal with, explaining the system to us patiently, and went above and beyond what we expected in a short space of time. This went from the viewing of the property until after we had moved in. The staff stayed back late to take our holding deposit, were efficient with application paperwork, had clear correspond...
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Comment on agent fees
Fees were more than I had expected. The application fee was 360 and the check in/out fee was 150. Having gone through the process now I can understand the effort that goes in and it is not just a rubber stamping exercise.
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Sep 28,2014
Minithumbup
By:
Sep 28,2014
0 people found
this helpful
Great service all round. Extremely friendly and professional, and very helpful before, during and after completion. Absolute pleasure to deal with....
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Sep 26,2014
Minithumbup
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Sep 26,2014
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Really happy with the service - Laura took care of everything. All very efficient and helpful. Also very helpful organizing anything that needed to be done before the tenants could move in....
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Sep 26,2014
Minithumbup
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Sep 26,2014
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Laura has always been of great assistance from theminute we first made contact. Viewing, paperwork, checks and being kept up to date she handled in a professional and friendly manner. I certainly couldnt name something I expected to see and and didnt, nice work Laura....
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Sep 24,2014
Minithumbup
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Sep 24,2014
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Very pleased with the professional service that I experienced recently from all the team at Rubicon. Found them all to be very keen to make the process as easy as possible. Were very helpful in their contact with the landlord, made the whole process run quite smoothly. Would highly recommend them all....
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By: Antony
Oct 13, 2014
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Thank you Tim and Sarah for the feedback/review. Its much appreciated. I'm sure you will have a great experience in your new property ...
Sep 20,2014
Minithumbup
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Sep 20,2014
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My property has been managed by Rubicon for a few years now and much of my contact over this time has been through Jason. He is very professional and always responds to e-mails quickly. He has been helping me out more recently with some on-going problems with my property and he has been very patient in resolving these issues. Thank you!...
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Sep 20,2014
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Sep 20,2014
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Our experience working with Rubicon was very pleasant and professional. Agent was very polite, helpful and did not skimp on details about property. Contract was produced swiftly and with little to no hassle for us. Agents were flexible in accomodating for meetings when needed. The external referencing agency was a bit troublesome but Rubicon helped resolving issues with them. Check-in protocol provided was very through and very clear. All in all this it was pleasure to work with Rubicon and its ...
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Sep 19,2014
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Paul Kirby
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Sep 19,2014
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Paul was an incredible agent for the property I was purchasing - this was a particularly complicated purchase due to the seller's personality, and specific legal issues with the purchase. Although the purchase did not complete, the process of trying to purchase the property was attempted for nearly 5 months. Throughout the whole process, Paul managed to remain professional, empathetic to both the seller and the buyer, and did everything he possibly could to make the sale happen. I cannot ...
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Comment on agent fees
Not only were agent fees fair and transparent, they were definitely earned in this transaction and even when the purchase fell through, Paul acted for the people involved rather than focused on fees or commission.
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By: Paul Kirby
Sep 22, 2014
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Thank you Dan for your review look forward to working with you in the future. ...
Sep 17,2014
Minithumbup
Jason Fox
Laura Roberts
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Sep 17,2014
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Rubicon provided excellent help when my rental property need renovation. They advised me on what needed improving and reassured me with the choice of company to do the repairs and replace the bathroom. In particular, Rubicon provided an excellent service in managing this improvement, discussing and seeking agreement from the tenants, coordinating with all parties. In the end all the work went well and on time, very satisfied client of Rubicon! Furthermore, I've been provided with helpful monthly...
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Sep 16,2014
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Sep 16,2014
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Laura and the team at Rubicon have been very responsive to our particular needs and Laura went out of her way to look for a property that exactly suited our needs. She could not have been more epful....
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Sep 11,2014
Minithumbup
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Sep 11,2014
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Highly recommend Laura and the Rubicon lettings team. They were very helpful in finding us the perfect property, incredibly understanding when we had a few issues at our end and were very helpful/responsive throughout. They made the whole move so much easier. One of the most professional estate agency firms I ever dealt with....
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By: Laura
Sep 18, 2014
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It has been a pleasure finding you your new home Manuel and we look forward to continuing our professional service with yourselves. Good luck in your new property and we are always here to help. Laura ...
Sep 09,2014
Minithumbup
By:
Sep 09,2014
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Rubicon Estates and Antony have been a pleasure to work with. I have rented properties across London for the past 7 years and this is by far the best customer experience that I have had. Antony has great attention to detail and always responded to emails quickly and efficiently, answering all our queries and offering helpful advice. My boyfriend and I were moving into our first flat together and Antony made our move as easy and as stress free as possible. I would definitely recommend using Rubic...
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By: Ant
Sep 09, 2014
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Thank you so so much! I'm glad I could make something that should be very stressful, a fun and smooth move :) All the best in your new property ...
Sep 05,2014
Minithumbup
By:
Sep 05,2014
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Anthony from rubicon did a great job finding a wonderful property and even more important for me he did a great job presenting it and doing the admin around it, i.e. flexible visiting times, fast reply times and all extra information you need (especially tailored to me as a foreigner). Overall he did a very good job and I can recommend him to anyone. Thanks, Chris...
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By: Ant
Sep 10, 2014
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Thanks Christoph. Hopefully do some business in the future ...
Sep 03,2014
Minithumbup
Samantha Hayden
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Sep 03,2014
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I am working with Rubicon as a tenant for the past 6 years and all staff members have been very helpful over the years. This year was no exception with Sam Hayden making life super easy for us, when we had special requirements in our renewal. She's very helpful to her customers in tailored solutions and follows her case very closely. It's great to work with a property management company that employ people like Sam, who "manage property", rather than sitting on top of a contract and col...
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By: Samantha
Sep 29, 2014
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Thank you very much for your feedback. It was a pleasure being able to assist you during this time. Should you need anything further please do not hesitate to contact me or a member of the team. ...
Aug 31,2014
Minithumbup
Paul Kirby
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Aug 31,2014
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Paul at Rubicon was professional at all times when dealing with him in the process of selling my property. He was particularly good at chasing both ends of the chain post offer to ensure solicitors were actively processing the sale and at liaising with both myself and the buyer to keep us informed with progress to ensure the deal went through. I would have no problems with recommending Paul or Rubicon again to act as agents and would be happy to deal with them again myself....
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Comment on agent fees
The agent fees were very competitive compared with other agents in the area and given the quality of professionalism they were a good deal in comparison.
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By: Paul Kirby
Sep 17, 2014
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Thank you for you kind review this was a tricky case and it did take its time correct outcome in the end for all parties. We do try and be as competitive with our fees as possible one of the pluses when you are a independent agency and not a corporate company. Good luck with the future and you know were we are if you need us. Regards Paul ...
Aug 28,2014
Minithumbup
Paul Kirby
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Aug 28,2014
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Paul has been brilliant, As an investor I'm well used to dealing with estate/letting agents throughout the UK. He is a straight talking guy and is fully focused on the task in hand. I will be employing his services again without doubt. I will also recommend his services to other fellow investors. Overall a very happy and stress free experience. Pete...
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By: Paul Kirby
Sep 01, 2014
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Thanks Pete look forward to working with you in the future. ...
Aug 21,2014
Minithumbup
Paul Kirby
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Aug 21,2014
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Paul was working for the seller in our transaction, so while at first it was a bit tricky with sealed bids and being kept waiting for a response on our offer, we understand that he was doing his best for the seller, and once the offer was accepted he was excellent in providing assistance for us even though we were not his clients - always happy to speak over the phone and responded promptly to emails. We had a tight deadline and a few frayed nerves by the end but Paul always had a positive attit...
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Aug 15,2014
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Jason Fox
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Aug 15,2014
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Mr Fox was the person who was involved from start to finish in the sale of the above property. He was mainly instrumental in getting the sale through when there were a few niggling issues with the managing agents. His determination and great effort is most commendable. I found him to be courteous and most professional in performing his duties....
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Aug 15,2014
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Jason Fox
Laura Roberts
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Aug 15,2014
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I am satisfied with the services of Jason and Laura in Rubicon for letting my two properties in London for the past 20 years....
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Comment on agent fees
Reasonable
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Aug 14,2014
Minithumbup
Jason Fox
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Aug 14,2014
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I dealt with Jason during the purchase on my property. I found him to be extremely helpful in securing the purchase in the first place, and any other issues I had along the way. He was very accommodating to any requests I had an always kept me informed. Would highly recommend this agent, it is the best I have dealt with....
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Aug 14,2014
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Paul Kirby
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Aug 14,2014
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I recently purchased a property through Rubicon Estates. Paul Kirby was a pleasure to deal with throughout the entire process. His positive "can do attitude" and proactive approach made all the difference. Nothing was too much trouble, with him going above and beyond the call of duty on several occasions to ensure everything went as quickly and smoothly as possible. My dealings with other members of his team was equally positive demonstrating that excellent customer service is a p...
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N/A
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Aug 14,2014
Minithumbup
Paul Kirby
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Aug 14,2014
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Having sold a few properties in my life time I have encounterd lots of agents Paul has restored my faith in estate agents he is a model professional. Nothing was ever a problem for him he just got things done we we needed it. I look forward to recommending him and Rubicon to my friends and family....
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By: Paul Kirby
Sep 17, 2014
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Mr Hall, Thank you for your kind words we do endeavour to put the great back into estate agents and always appreciate being given a great review for just doing our Job. Regards Paul ...
Aug 11,2014
Minithumbup
Paul Kirby
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Aug 11,2014
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As expected selling a ground floor flat took longer than the norm, but Paul and the rest of the team at Rubicon worked hard throughout the whole process. The market at the time meant buyers were making offers, and then doing their research so Paul was proactive to ensure any buyers did their research first. I had regular communication from Paul and he ensure the flat was shown to its best in all viewings. Paul worked with the buyer and solicitors to close the sale quickly. The whole team at R...
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Aug 08,2014
Minithumbup
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Aug 08,2014
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Laura Massey at the Limehouse branch of Rubicon recently assisted my partner and I with finding a new flat. We are from the US and have been living in London for two years. We have been living in Wapping and wanted to try and stay in the area as we have very much enjoyed the neighborhood. We had a lettings manager taking us round to several flats and Laura was the agent who showed us the Rubicon flats. Of all the agents who showed us their flats that day, Laura was by far the friendliest and...
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Aug 04,2014
Minithumbup
Paul Kirby
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Aug 04,2014
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I absolutely recommend Rubicon. Paul Kirby is a most dedicated professional and was totally committed from the beginning. Not only at selling my property but also all the way through the procedure to the end, offering his help and advice where needed even if it was not directly involved with the sale. Nothing ever was a problem to him, he has a calm and reassuring way. I must also commend the team alongside him as they too were all just as professional, courteous and helpful. I will be using th...
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Jul 31,2014
Minithumbup
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Jul 31,2014
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From the first contact with Rubicon Estates, Antony was very pleasant, approachable and easy to deal with. Antony made what is a very daunting task for a young woman moving to a city like London very straight forward and simple. I found it easy to contact him on every occasion and he was able to answer all of my questions then and there, without any hesitation or trouble. Antony went out of his way to make us comfortable when applying, accepting and completing the tenency process. Right up until...
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By: Ant
Sep 10, 2014
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Thank you Jackie! ...
Jul 30,2014
Minithumbup
By:
Jul 30,2014
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Antony has been a great help in my move to Wapping. We were quite keen to move within a quick time frame, but had some specific demands, all of which he happily met. Since moving in, he has been quick to help with any issues that have arisen, and has restored my faith that Estate Agents can be friendly & trustworthy!...
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Jul 30,2014
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Laura Roberts
Jason Fox
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Jul 30,2014
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Our flat is managed by Rubicon as we are live in South Africa. We have had dealings with Laura and Jason over a few years and have found them to be very professional in relation to any issues we have. Problems are attended to immediately and we always receive feedback timeously. They always communicate any problems to us and attend to matters on our behalf in a very capable manner....
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Jul 29,2014
Minithumbup
Paul Kirby
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Jul 29,2014