As an Award Winning Agent, Royston & Lund pride themselves in providing an unrivalled first class service to ensure that the letting of your property will be both profitable and trouble free. Having been involved in the letting of residential property for many years, we are more than aware of the concerns that Landlords have about letting what is often their home and most valuable possession. The personal service and degree of care that ROYSTON & LUND offer will take out the worry leaving just Read full description...As an Award Winning Agent, Royston & Lund pride themselves in providing an unrivalled first class service to ensure that the letting of your property will be both profitable and trouble free. Having been involved in the letting of residential property for many years, we are more than aware of the concerns that Landlords have about letting what is often their home and most valuable possession. The personal service and degree of care that ROYSTON & LUND offer will take out the worry leaving just the reward.

With so many lettings agents in business today, you may find it difficult to know how to choose between them. You may be asking yourself; “Are they all the same?” “Do they all provide a similar service?” Our answer is emphatically “NO”! Whilst all agents carry out the same broad range of tasks for their clients, we like to think that our methodical, assiduous approach puts us in the lead, along with our well established reputation in West Bridgford and surrounding areas.
The use of the latest technology ensures we can respond swiftly and efficiently to your needs and also to changing legislation. All our properties are marketed promptly from the moment we receive your instruction.

Our dedicated team of experienced Lettings & Management staff are highly trained and qualified and have many years of experience in the industry, ensuring you that your property is in safe hands.
Royston & Lund Estate Agents

3 Fountain Court, Gordon Rd
West Bridgford,Nottingham
Nottinghamshire
NG2 5LN
0115 914 1122

Website not available

Properties for Sale
Properties to Rent

“ 17 years' service... ”

Jun 07,2018
Minithumbup
By: 'Andy G'
Jun 07,2018
0 people found
this helpful
The team at Royston and Lund have looked after my property in West Bridgford for as long as I can remember. Their courtesy, punctuality, sound business sense and proactive advice has kept it occupied almost 100%, and with good quality tenants. They have been extremely helpful ...
read full review
Comment on agent fees
Perfectly reasonable
Was this helpful? Yes

“ Polite and professional... ”

May 03,2018
Minithumbup
By: 'Gemma'
May 03,2018
0 people found
this helpful
Paul and the team at R& Lettings were always polite, friendly and professional to deal with and most issues were dealt with quickly. We enjoyed living in our property....
read full review
Comment on agent fees
Fees are okay. Cheaper than others.
Was this helpful? Yes

“ Thorough, reasonable and responsive.... ”

Mar 19,2018
Minithumbup
By: 'Meldrum'
Mar 19,2018
0 people found
this helpful
Having used a number of eatate agents over recent years for both buying and renting property, I am pleased to have dealt with Royston and Lund with a recent tenancy. All communications have been pleasant and responsive and any issues discovered with the property were ...
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes
Mar 14,2018
Minithumbup
By: 'Steph'
Mar 14,2018
1 people found
this helpful
I first met the team at Royston and Lund Lettings when I rented a property with them in 2013. In the four years I was with them I found their service to be responsive, efficient and professional. In all my dealings with the team I always ...
read full review
Comment on agent fees
Compared to many other agents in the area, I found Royston and Lund’s fee to be reasonable and fair.
Was this helpful? Yes
Jan 20,2018
Minithumbdown
By: 'Shaun'
Jan 20,2018
0 people found
this helpful
Disappointed with the service from Royston & Lund, as tenants we felt like the lettings agency did not care or respect our opinion. The previous inventory was not aknowledge and they tried to barge us a substantial amount which was not warranted. Not only did ...
read full review
Was this helpful? Yes
By: Stephanie Caine
Mar 12, 2018
View all comments (1)
Thank you for your feedback which we greatly value. We are sorry you feel this way. I have fully investigated your complaint in order to try and ensure that we are providing the best possible service. OUR PROCEDURES In order to ensure an impartial service to landlord and tenant we always use independent third party Inventory Clerks for our Inventory and Check Out services, the signed inventory for each tenancy is used for all check out inspections/reports. Following this we seek landlord ...
Jun 23,2017
Minithumbup
By: 'Jenny JK'
Jun 23,2017
1 people found
this helpful
The nature of our work has involved us relocating across the UK almost every year for the last 8 years. This has involved using 6 different estate agents (and many more whilst finding and viewing properties). Never before have we come across an estate agent where the ...
read full review
Was this helpful? Yes
Apr 11,2017
Minithumbup
By: 'Coles'
Apr 11,2017
0 people found
this helpful
We have been using R+L for the last 5 years and have been highly delighted with the service they have offered. They are reliable and professional and our property could not be better managed. They are highly regarded....
read full review
Comment on agent fees
They are not cheap but very reliable.
Was this helpful? Yes
Apr 01,2017
Minithumbup
By: 'Helen R'
Apr 01,2017
0 people found
this helpful
This is the second year when we have used Royston Lund to let our house in West Bridgford. The process has been clear and transparent throughout and staff has always been courteous and helpful. We have been kep informed at every stage of the process ...
read full review
Comment on agent fees
In line with the market.
Was this helpful? Yes
Jan 31,2017
Minithumbup
By: 'Natalie Briggs'
Jan 31,2017
0 people found
this helpful
We have let our house via Royston & Lund for the last 6 years using their Fully Managed Lettings Service. They have a very thorough referencing process and have always found us great tenants who look after our property. We have never had a void period ...
read full review
Comment on agent fees
The fees are not the very cheapest you will find, however their fees are reasonable and definitely well earned. Don't be fooled there are lots of substandard agents in operation! Royston & Lund will look after you whether you are a Landlord, tenant, vendor or purchaser.
Was this helpful? Yes
Dec 09,2016
Minithumbup
By: 'Mike and Vicki'
Dec 09,2016
2 people found
this helpful
We were new landlords 5 years ago when we first rented our house out through Royston and Lund. Since then we have had a thorough and professional service from all the staff in their lettings office. During this period we ourselves have been tenants elsewhere in ...
read full review
Was this helpful? Yes
Oct 23,2016
Minithumbdown
By: 'wallwayne'
Oct 23,2016
0 people found
this helpful
Just had a good friend let down by these people. Incredibly unprofessional letting a property to another tenant as the paperwork was practically on the table for someone else. Their staff could do with a lesson in being tactful. An entirely upsetting experience for everyone ...
read full review
Was this helpful? Yes
Jul 29,2016
Minithumbup
By: 'Penny'
Jul 29,2016
0 people found
this helpful
We have found Royston and Lund to be very helpful and have a very good knowledge of the area. Frances took some great photos to market the property and Emma dealt with our enquiries efficiently...
read full review
Comment on agent fees
I am not sure how they compare so I would say they were fare
Was this helpful? Yes
Jun 24,2016
Minithumbup
By: 'Kate O'Hagan'
Jun 24,2016
3 people found
this helpful
R&L have always been very professional and efficient agent to work with. However I do have one major issue in that in one of our properties (and we have many properties) there was a dispute on deposit return. The tenant had left the ...
read full review
Was this helpful? Yes
Jun 14,2016
Minithumbup
By: 'SM'
Jun 14,2016
1 people found
this helpful
I highly recommend Royston & Lund - they are always very prompt in answering any queries that I have and always do exactly what they promise!...
read full review
Comment on agent fees
Excellent service so no complaint
Was this helpful? Yes
May 31,2016
Minithumbup
By: 'Arun of 18 castlerigg close'
May 31,2016
0 people found
this helpful
I have letting out my property for the past 3 years with Royston and Lund. They have provided a very polite, efficient and professional service. I would absolutely recommend them to anyone thinking of letting out their property in the area....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Mar 30,2016
Minithumbup
By: 'Taylor'
Mar 30,2016
0 people found
this helpful
Only moved to this agent a couple of months ago following a year of problems with another local agent. Wish we'd done it sooner! Very helpful, everything clear and no hidden charges. Very patient when sorting out an issue....
read full review
Comment on agent fees
Fees slightly more than what we'd been paying, but still excellent value.
Was this helpful? Yes
Mar 27,2016
Minithumbup
By: 'Wentworth Way'
Mar 27,2016
0 people found
this helpful
We have been letting our property through Royston Lund for 8 years and have always found the team to be professional and diligent in their management. We have recently had to secure new tenants and the team made the whole process smooth and efficient. A very ...
read full review
Was this helpful? Yes
Dec 10,2015
Minithumbup
By: '39 Davies Road'
Dec 10,2015
0 people found
this helpful
Once again, Royston and Lund were superb! They responded so well to the news that the tenants were leaving in just 2 weeks and energetically got to work to find me a new tenant. Frances visited the property with me and took new photos and Gaynor ...
read full review
Was this helpful? Yes
Dec 09,2015
Minithumbup
By: 'Mark'
Dec 09,2015
0 people found
this helpful
Royston and Lund helped me to quickly find a new tenant. They correspondence was good throughout the process. I have used them several times to find new tenants and to be fair to them have not been disappointed. Having had my fingers burned by taking ...
read full review
Was this helpful? Yes
Sep 26,2015
Minithumbup
By: 'PJC'
Sep 26,2015
0 people found
this helpful
I have been letting my house with Royston & Lund and have found them very efficient and professional. They respond to my emails promptly and seem experienced in addressing any potential problems. When tenants have been high maintenance they were good at shielding me from ...
read full review
Comment on agent fees
The agent letting fees are not cheap and their may be a more competitive option in west Bridgford but I cannot fault their service.
Was this helpful? Yes
By: Manager
Nov 23, 2015
View all comments (1)
We thank you for your time and supporting statement for Royston & Lund Lettings. As a professional caring agent we aim to provide to this level of service to all our landlords and tenants. With regard to our agency fees, please be assured we regularly check our fees against our competitors in the area and can assure you that we are one of the most competitive local based experts. All our fees are clear and are discussed/documented up front without any additional 'hidden' fees. Kind rega ...
Sep 16,2015
Minithumbup
By: 'Kate Lovett'
Sep 16,2015
0 people found
this helpful
I have used Royston & Lund Lettings a number of times now over the last six years and each time has been a positive experience. The staff understand my needs and their experience shines through, along with their professional, friendly and personal approach. Steph in ...
read full review
Was this helpful? Yes
Jul 26,2015
Minithumbup
By: 'John Woods'
Jul 26,2015
0 people found
this helpful
A totally professional service at all times. The entire rental team were very attentive to all queries and thorough in their work. I would gladly recommend R & L to any Landlords....
read full review
Was this helpful? Yes
Jul 23,2015
Minithumbup
By: 'TMP'
Jul 23,2015
0 people found
this helpful
Having had some pretty poor landlords in the past i can say that R&L provided a professional service throughout my tenancy from the day i moved in until the day i left. The day i moved in the (communal) drain in the building ...
read full review
Was this helpful? Yes
Feb 12,2015
Minithumbdown
By: 'Mr. Smith'
Feb 12,2015
5 people found
this helpful
Our experience of Royston and Lund is they treat customers badly, are rude, inefficient and obstructive. Jackie, who dealt with our purchase, is a very strange woman indeed and anyone who tries their best to disrupt a sale really shouldn't be doing working as an ...
read full review
What agent could do to change your mind?
Improved manners and people skills, as well as be less obstructive. After my experience I would never sell through Royston and Lund and would avoid buying through them if at all possible.
Attached Files
Comment on agent fees
I\'m sure they were too high for the minimal work carried out.
Was this helpful? Yes
Feb 01,2015
Minithumbup
By: 'Helen'
Feb 01,2015
0 people found
this helpful
I have rented out 2 properties through Royston and Lund in West Bridgford over the last 4 years. The staff have always been very helpful and efficient. I have recommended friends and family using them following my own experience....
read full review
Was this helpful? Yes
Jan 30,2015
Minithumbup
By: 'Jens'
Jan 30,2015
0 people found
this helpful
After my arrival in the UK I was looking for a flat and came across R&L rather randomly. Luckily I did as their services are highly professional and customer focussed from start to finish....
read full review
Was this helpful? Yes
Jan 28,2015
Minithumbup
By: 'Simon'
Jan 28,2015
0 people found
this helpful
Emma dealt with the application really well and kept me up to date along the way until the keys were handed over. The property is managed directly by the landlord and Emma was a great link between the two parties and turned around queries promptly....
read full review
Was this helpful? Yes
Jan 22,2015
Minithumbup
By: 'Gisla Arias'
Jan 22,2015
0 people found
this helpful
Paul has excellent manners with customers, good communication, very knowledgeable and professional in his dealings. Always answers emails, and make good efforts to keep us update. Kind regards Gisela Arias & Danilo Reganaz...
read full review
Was this helpful? Yes
Jan 22,2015
Minithumbup
By: 'Vivienne S Ives'
Jan 22,2015
0 people found
this helpful
Upon our contacting Royston Lund with a view to their advertising our property to let, Frances visited the property promptly and advised us of the potential rental income we could hope to achieve. Emma maintained contact with us regarding viewings at the property throughout and ...
read full review
Was this helpful? Yes
Jan 20,2015
Minithumbup
By: 'Lisa'
Jan 20,2015
0 people found
this helpful
I don't very often write reviews but I am compelled to write this one because I've had such a positive experience with the Lettings department at Royston & Lund in West Bridgford and, as a tenant, it's good to know which agencies will make the ...
read full review
Was this helpful? Yes
Areas covered
  • NG2
  • West Bridgford, Wilford
  • NG11
  • Colwick, Ruddington
  • NG12
  • Edwalton, Keyworth
  • NG4
  • LE12

ARLA NALS TPOS TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
17 0 13 4 1 0 1 2 2 4

Agent Fees

No fees set.
Last updated at 1:39 PM 15/09/2015 by Stephanie Caine

Complaints Procedure

ROYSTON & LUND LETTINGS AGENTS - COMPLAINTS PROCEDURE

As a company accredited by Association Residential Lettings Agents, National Approved Lettings Scheme and a member of the Property Ombudsman scheme we aim to provide the highest standard of service to all our landlords and tenants, but to ensure that your interests are safeguarded we offer the following procedure.
1. If you believe you have a grievance, please write in the first instance to Mrs F Longhurst at Royston & Lund Lettings, 3 Fountain Court, Gordon Road, West Bridgford, Nottingham. NG2 5LN.

2. The grievance will be acknowledged within 4 working days and then investigated thoroughly in accordance with established “in-house” procedures. A formal written outcome of the complaint will be sent to you within 21 days. If we require longer than this timescale we will advise you in writing and confirm our revised response date.

3. If you remain dissatisfied with the result of the internal investigation, please contact Mrs S Caine who will review the complaint.

4. Following the conclusion of our in-house review, we will write to you with a final written statement.

5. If you are dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to the Property Ombudsman, Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP. Telephone 01722 335458.
Last updated at 1:39 PM 15/09/2015 by Stephanie Caine

Firm Widgets

My widgets

Opening hours




Find the Best Agent to
Sell or Rent Your Home