• Stacy Kaur
    Stacy Kaur
  • James Edmonds
    James Edmonds
  • Kelly Thomas
    Kelly Thomas
  • claim your profile
    Lewis Gordon
  • claim your profile
    Elaine Edwards
  • upload your photo
    Kayleigh Kendall
  • Wallace Jaffray
    Wallace Jaffray
  • upload your photo
    Erika Staniulyte
  • upload your photo
    Sarah Henderson
  • upload your photo
    Jane Robathan
  • Felicity Blair
    Felicity Blair
Estate agents serving East Dulwich, Peckham Rye, Nunhead, Telegraph Hill, Brockley, Blackheath, Sydenham & Camberwell. We'll sell or rent your home, honestly.

2 Barry Parade, Barry Road
East Dulwich,London
Greater London
SE22 0JA
020 8299 3021

 


Properties for sale
Properties for rent
Sep 19,2016
Minithumbup
By:
Sep 19,2016
Featured Review
0 people found
this helpful
The team at Roy Brooks, worked well together to ensure I got potential buyers through my door and to make sure that my sale proceeded smoothly; I am very grateful for their honest, no nonsense approach and support...
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Was this helpful? Yes
Sep 14,2016
Minithumbup
By:
Sep 14,2016
Featured Review
0 people found
this helpful
I have been very impressed with the service received as potential tenants/guarantors - we have been dealt with respectfully, efficiently and in a very friendly but professional manner. The whole process was managed within the time frames, allowing landlord and tenants to complete the process effectively with a successful outcome. thank you!...
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Was this helpful? Yes
Sep 13,2016
Minithumbup
By:
Sep 13,2016
Featured Review
0 people found
this helpful
We bought a property through Roy Brooks in 2011, and were so impressed by the service they offered that, when we decided to sell our house in East Dulwich earlier this year, we asked them to act as agents for us. We're immensely grateful that we did. The sale coincided with the lead-up to the EU referendum, and – as June 23rd approached – the market became increasingly jittery and uncertain. Roy Brooks rose to the occasion magnificently. Their valuation proved...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Sep 12,2016
Minithumbup
By:
Sep 12,2016
Featured Review
0 people found
this helpful
I sold my house in Peckham at a difficult time - just after the Brexit referendum. Extensive negotiations were necessary with my buyer and all the other parties involved in the chain we were in. It was delicate and stressful but James Edmonds assisted by Stacy Kaur did a fantastic job keeping me calm and proceeding with the sale. Their communication was far better than the others and they did everything possible to secure the sale. My sale was completed at a good price and I do not hesitate to r...
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What agent could do to change your mind?
Reasonable
Comment on agent fees
Reasonable
Was this helpful? Yes
May 26,2016
Minithumbup
By:
May 26,2016
Featured Review
0 people found
this helpful
During our tenancy we found Lewis to be highly efficient and always quick to respond to our questions and help with any property issues. We would have no hesitation in recommending Roy Brooks....
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What agent could do to change your mind?
All good!
Comment on agent fees
All good!
Was this helpful? Yes
Sep 19,2016
Minithumbup
By:
Sep 19,2016
0 people found
this helpful
The team at Roy Brooks, worked well together to ensure I got potential buyers through my door and to make sure that my sale proceeded smoothly; I am very grateful for their honest, no nonsense approach and support...
read full review
Was this helpful? Yes
Sep 14,2016
Minithumbup
By:
Sep 14,2016
0 people found
this helpful
I have been very impressed with the service received as potential tenants/guarantors - we have been dealt with respectfully, efficiently and in a very friendly but professional manner. The whole process was managed within the time frames, allowing landlord and tenants to complete the process effectively with a successful outcome. thank you!...
read full review
Was this helpful? Yes
Sep 13,2016
Minithumbup
By:
Sep 13,2016
0 people found
this helpful
We bought a property through Roy Brooks in 2011, and were so impressed by the service they offered that, when we decided to sell our house in East Dulwich earlier this year, we asked them to act as agents for us. We're immensely grateful that we did. The sale coincided with the lead-up to the EU referendum, and – as June 23rd approached – the market became increasingly jittery and uncertain. Roy Brooks rose to the occasion magnificently. Their valuation proved...
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes
Sep 12,2016
Minithumbup
By:
Sep 12,2016
0 people found
this helpful
I sold my house in Peckham at a difficult time - just after the Brexit referendum. Extensive negotiations were necessary with my buyer and all the other parties involved in the chain we were in. It was delicate and stressful but James Edmonds assisted by Stacy Kaur did a fantastic job keeping me calm and proceeding with the sale. Their communication was far better than the others and they did everything possible to secure the sale. My sale was completed at a good price and I do not hesitate to r...
read full review
What agent could do to change your mind?
Reasonable
Comment on agent fees
Reasonable
Was this helpful? Yes
May 26,2016
Minithumbup
By:
May 26,2016
0 people found
this helpful
During our tenancy we found Lewis to be highly efficient and always quick to respond to our questions and help with any property issues. We would have no hesitation in recommending Roy Brooks....
read full review
What agent could do to change your mind?
All good!
Comment on agent fees
All good!
Was this helpful? Yes
May 16,2016
Minithumbup
By:
May 16,2016
0 people found
this helpful
Have had the most dealings with Toni who has been a total star in organising the clearance of my sons flat. Kelly also although do not know how to put in the 2 names!! Thank you both! I am totally delighted with the service received from both your members of staff - they are a credit to your company! Many thanks indeed.........x...
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Was this helpful? Yes
May 11,2016
Minithumbup
By:
May 11,2016
0 people found
this helpful
Lewis was the property manager for our rented property. Throughout our tenancy I found Lewis to be highly professional, quick to respond to any questions or queries we had with the property. We unfortunately had a few issues with the property and Lewis was quick to respond to our emails to let us know how the issues would be dealt with. Lewis sorted all issues very quickly with minimal stress so what could have been a stressful time was not at all. Great property management - I would not hes...
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What agent could do to change your mind?
N/A
Comment on agent fees
N/A
Was this helpful? Yes
May 10,2016
Minithumbup
By:
May 10,2016
0 people found
this helpful
Kelly @Roy Brooks made renting our current home an extremely easy and pleasurable experience. She understood our needs and provided us with full information. Additional to this Kelly was always quick to respond to any questions we had, day and evening. We felt very well looked after from the first phone enquiry and this has continued. Kelly is a top agent, fully recommend!...
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Comment on agent fees
Extremely good
Was this helpful? Yes
May 03,2016
Minithumbup
By:
May 03,2016
0 people found
this helpful
Both Kelly and Toni were an absolute dream to work with when we were finding a place to rent. Although the time was stressful (due to the short amount of time to find a place and our specific requirements), the girls were able to find us a house that they knew immediately that we could call home. They worked extremely hard, were very dedicated and professional throughout the entire process and we could not be happier! We are so excited to move into our new "home"!!...
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Comment on agent fees
Very good and competitive
Was this helpful? Yes
Apr 27,2016
Minithumbup
By:
Apr 27,2016
0 people found
this helpful
It has been a really good experience dealing with Kelly Walsh at Roy Brooks to let out our property. Kelly is informative and very knowledgable about the local area. Kelly and Toni found us great tenants who are a fantastic match within 24 hours for the full asking price. Completing the process has been easy and Kelly and the team are prompt in their responses. I recommend both Kelly and the wider Roy Brooks team. The staff know you by name and it is a very professional and personal service....
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Comment on agent fees
Fees are fair.
Was this helpful? Yes
Mar 07,2016
Minithumbup
By:
Mar 07,2016
0 people found
this helpful
Toni was great in helping us find a suitable rental property. She was not pushy in the slightest and contacted us immediately with any updates. She liaised quickly between us and the landlord making moving house as stressful as possible. Thanks Toni!...
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Was this helpful? Yes
Feb 12,2016
Minithumbup
By:
Feb 12,2016
0 people found
this helpful
Twice in the last two years, myself and my 3 flatmates have been looking for properties in South East London. Kelly and Toni have been incredibly helpful both times, providing a friendly and reliable service and finding us great houses in sweet locations. We are looking forward to continuing renting through them in the future....
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What agent could do to change your mind?
Very reasonable, no hidden amounts.
Comment on agent fees
Very reasonable, no hidden amounts.
Was this helpful? Yes
Jan 27,2016
Minithumbup
By:
Jan 27,2016
0 people found
this helpful
When we had to relocate to Devon at short notice, Stacy and all at Roy Brooks were invaluable in their help and expert advice. They found a buyer immediately and made the emotional upheaval bearable! Professional, courteous and if we were ever selling in South East London again they would be our first choice....
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Was this helpful? Yes
Dec 03,2015
Minithumbup
By:
Dec 03,2015
0 people found
this helpful
Roy Brooks have managed my property for some years. They are now (2015) a very professional organisation. Lewis Gordon as property manager is always on top of what needs doing and is responsive to landlords and to tenants needs. In Autumn 2015, I had to find new tenants, and so worked with Kelly Thomas, who was also terrific. Very professional, regular feedback, and secured a new set of tenants within five days of the property going on the market. I would recommend the Roy Brooks team for...
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Was this helpful? Yes
Aug 27,2015
Minithumbup
By:
Aug 27,2015
0 people found
this helpful
Roy Brooks were instrumental in helping us secure our dream home - this involved some speedy manoeuvring and us putting our house on the market to sell in order to get 'under offer' on another. With the house we were dreaming to buy having been under offer three times before and a prospective buyer already someway down the process, Roy Brooks got our property on the market and under offer (over asking) within 4 days. They were also super helpful on the day of the move. Here we are 4 months afte...
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Was this helpful? Yes
Jul 09,2015
Minithumbup
By:
Jul 09,2015
0 people found
this helpful
We heartily recommend Roy Brooks Estate Agents in Nunhead. The staff, Toni and Kelly, were incredibly helpful, efficient and straight-forward. They were also reassuring and kind to us after we had a bad experience trying to let a property elsewhere, so we are grateful for that too. Thank you!!...
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What agent could do to change your mind?
The agent's fees seemed very reasonable in comparison to other larger lettings agents in the area, and there were no hidden fees or surprises.
Comment on agent fees
The agent's fees seemed very reasonable in comparison to other larger lettings agents in the area, and there were no hidden fees or surprises.
Was this helpful? Yes
May 21,2015
Minithumbup
By:
May 21,2015
0 people found
this helpful
We used Roy Brooks on the sale of our flat, and subsequent purchase of our new home. We couldn't have been happier with the experience. Both Stacy and James are incredibly professional, personal and knowledgable. We'd found the house we wanted to buy before our flat was on the market. Initially we lost out to another bidder, but went ahead with getting our place on the market (in record time) and finding us a buyer. They were sensitive to the fact we could only do viewings at certain hours to ac...
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Was this helpful? Yes
Mar 04,2015
Minithumbup
By:
Mar 04,2015
0 people found
this helpful
How refreshing it was to find a Lettings agent who was knowledgable, friendly and professional. Having rented for almost 10 years in London, with my fair share of bad experiences, I was really happy to have found a property through Roy Brooks. From the very first phone call Kelly was pleasant, reactive and informative. Kelly was able to arrange a viewing of the property at the drop of a hat and did a second viewing for my partner hours after the first. Within 12 hours we had viewed the property...
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What agent could do to change your mind?
Within reason and lower than many of the other local agents.
Comment on agent fees
Within reason and lower than many of the other local agents.
Was this helpful? Yes
Mar 04,2015
Minithumbup
By:
Mar 04,2015
0 people found
this helpful
Everyone at Roy Brooks is extremely friendly and helpful. This is my first time letting and it has been surprisingly stress-free! There have been no hidden fees, no nasty surprises and everything is running smoothly. Roy Brooks found me great tenants very quickly....
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Comment on agent fees
10% per month fully managed. No other fees.
Was this helpful? Yes
Mar 04,2015
Minithumbup
By:
Mar 04,2015
0 people found
this helpful
At two weeks before our new tenants move in, it is early days to comment on Roy Brooks management services. I am, however, very pleased with their sales service. They marketed my property very quickly and found great tenants almost immediately. I expect my property to be empty for no time at all as they have planned an extremely fast check-out/check-in. The rent they achieved was acceptable and the rates they charge are competitive. Roy Brooks have been very helpful so far and I hope that this c...
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Comment on agent fees
The agents fees are competitive with others in the area.
Was this helpful? Yes
Mar 02,2015
Minithumbup
By:
Mar 02,2015
0 people found
this helpful
Roy Brooks have provided us with a professional and supportive service from our initial viewing through to the move-in date and beyond. As we have recently moved into a refurbished flat, there were a few inevitable snagging issues that required attention. Having notified Roy Brooks, we were met with a prompt response and all issues were addressed within a few days and to a high standard. As a tenant, its reassuring to know that you are valued and their high quality of service allows you to make ...
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Was this helpful? Yes
Feb 13,2015
Minithumbup
By:
Feb 13,2015
0 people found
this helpful
As we were letting our flat for the first time, we were hoping to get an agent who was enthusiastic about the flat, knew what they were doing, and would find us a tenant quickly. Kelly, at Roy Brooks, was knowledgeable, assured and was on the case immediately. So far, all has gone smoothly - we had a tenant sorted out within days. Brilliant!...
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Was this helpful? Yes
Jan 28,2015
Minithumbdown
By:
Jan 28,2015
3 people found
this helpful
I rented a property in South East London through Roy Brooks with two friends in August 2014. We were initially happy with the service we received when finding the property but unfortunately the experience of being property managed by Roy Brooks ended up causing us extreme stress. We had to refer all issues with the property to our contact at Roy Brooks who would then pass them on to our landlord (who owned 300 properties). Early on, we noticed a problem with the roof leaking and had water run...
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Was this helpful? Yes
Jan 25,2015
Minithumbup
By:
Jan 25,2015
0 people found
this helpful
Having owned our place for a few years we were worried about dealing with tricky landlords / estate agents, but Roy Brooks in Nunhead were honestly awesome and made it a genuinely good experience - super friendly, not at all pushy; helpful with all the questions we had, and great at getting back to us and sorting all the details. We dealt with both Toni & Kelly, and would strongly recommend them......
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Was this helpful? Yes
Jan 20,2015
Minithumbup
By:
Jan 20,2015
0 people found
this helpful
I used Roy Brooks in the past and I have recently let a flat through them this years, they were extremely helpful and professional. Kelly Thomas let the flat within 10 days, exceeding my rental expectations. I am happy to recommend them and would use them again in the future....
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Was this helpful? Yes
Jan 19,2015
Minithumbup
By:
Jan 19,2015
0 people found
this helpful
I've been with Roy Brooks as a landlord for over five years and in fact we also bought our current house with them. I'd happily recommend the whole team at Roy Brooks - and it's great to be able to do so! A recent example of their 'partnership' with us is that we've just had an on-going issue with a repair that was the responsibility of the freeholder rather than us as the leaseholder and landlord and Lewis at Roy Brooks has been a wise and expert advisor (as always!) and helped navigate the d...
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Was this helpful? Yes
Jan 17,2015
Minithumbup
By:
Jan 17,2015
0 people found
this helpful
I would just like to say thanks a million to Kelly and her team who helped me find a place to live, and so quickly! The team were kind and helpful. Would recommend to anyone!...
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Comment on agent fees
The fees for the credit check were ok, the other fees were in line with market value.
Was this helpful? Yes
Jan 11,2015
Minithumbup
By:
Jan 11,2015
0 people found
this helpful
Wouldn't hesitate to recommend Roy Brooks! The staff were super helpful and Toni went out of her way to ensure that we were happy with our property and guided through each step of the process of moving. She continues to be in touch to check in with how we're doing. We will definitely be using Roy Brooks for any future moves. Such a refreshing change from the average estate agent....
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Comment on agent fees
Very reasonable fees which were all made clear from the outset and were given to us in a helpful spreadsheet so that we could monitor what we had paid as we went along.
Was this helpful? Yes
Jan 08,2015
Minithumbup
By:
Jan 08,2015
0 people found
this helpful
We've used Roy Brooks to manage our property and they've been extremely efficient over the last year. We've received regular rental statements and they've been extremely professional in both finding and screening tenants as well as arranging tenant hand overs. Recommended....
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Was this helpful? Yes
Dec 29,2014
Minithumbup
By:
Dec 29,2014
0 people found
this helpful
First time we used Roy Brooks for rent collection. Big weight off our minds. They've been courteous and very efficient. We also rented via them and they helped with last tenants... Good service...
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Was this helpful? Yes
Areas covered
  • SE22
  • SE5
  • SE15
  • SE23
  • SE4
  • SE19
  • SE3
  • SE10
  • SE26

NAEA TPOS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
32 1 38 2 29 0 12 0 3 0

Job vacancies

Please see a list of jobs available

Agent Fees

Fees are standard for the area
Last updated at 9:46 AM 14/09/2016 by Stacy Kaur

Complaints Procedure

stacy@roybrooks.co.uk
please email Stacy Kaur - Manager
Last updated at 9:46 AM 14/09/2016 by Stacy Kaur
Stacy Kaur Stacy Kaur
Associate Director
22 reviews

About Stacy No description set View full profile
James Edmonds James Edmonds
Managing Director
16 reviews

About James No description set View full profile
Kelly Thomas Kelly Thomas
Head of Lettings
40 reviews

About Kelly No description set View full profile
Lewis Gordon - upload your photo Lewis Gordon
Property Manager
8 reviews

About Lewis No description set View full profile
Elaine Edwards Elaine Edwards
Sales Manager
6 reviews

About Elaine No description set View full profile
Kayleigh Kendall - no image available Kayleigh Kendall
Property Manager
0 reviews

About Kayleigh No description set View full profile
Wallace Jaffray Wallace Jaffray
Senior Sales Negotiator
0 reviews

About Wallace No description set View full profile
Erika Staniulyte - no image available Erika Staniulyte
Sales Administrator
0 reviews

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Sarah Henderson - no image available Sarah Henderson
Negotiator
0 reviews

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Jane Robathan - no image available Jane Robathan
Marketing
0 reviews

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Felicity Blair Felicity Blair
Director
0 reviews

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