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Sep 08,2017
Minithumbup
By: 'Lorren'
Sep 08,2017
0 people found
this helpful
I rented a house in Troon through Roxburgh from April 2016 - April 2017. Initially when viewing the house the agent was fairly flexible with viewing times, making an appointment that suited me. There was a few maintenance issues at first which were highlighted in the inventory and sorted quickly. They made sure I knew the importance of checking the inventory thoroughly to avoid any problems with my deposit at a later date. The shower was dated and didn't work very well, Roxburgh contacted the ...
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Aug 23,2017
Minithumbup
By: 'Justin R'
Aug 23,2017
1 people found
this helpful
I rented a flat in Troon through Roxburgh Group and it was my first time renting using a letting agent, so I wasn't sure what to expect. I had absolutely no problems and the flat was really perfect for me for the time I was working in Ayrshire which was around 18 months. It took a bit of time to obtain the necessary references on my end and a few things had to be sorted in the flat like the mandatory electrical tests etc so I think it was around 2-3 weeks between signing the lease and moving in,...
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Comment on agent fees
Letting agents aren't allowed to charge fees in Scotland which I believe is different from other parts of the UK according to my friends who moved up from England, so I wasn't charged any fees by Roxburgh Group. When I rented my flat, a holding sum of £200 was requested but this wasn't really a fee as it went towards the deposit of £310 for my flat, so I only had to pay another £110 to make up the difference for the deposit and the entire amount was returned to me when I left via SafeDeposits Scotland. I was suprised by some of the comments here, I think as long as you leave the flat as its found and check the inventory carefully when you move in, you really shouldn't have any problems or additional fees or suprises. I really would recommend Roxburgh and would use them again.
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Jun 27,2017
Minithumbdown
By: 'Craig'
Jun 27,2017
2 people found
this helpful
I didnt have many issues when renting with Roxburgh BUT 2 years later i got billed for gas and electricity for a year after i moved out. I contacted Roxburgh, as all i had to do was prove it didnt live there on those dates. I spoke to multiple people who had no interest in helping saying "its archived" and tellibg me thsre is no way to get this....thwy then agreed to send me a letter stating i didnt stay then on the dates.....the letter never arrived and they then claimed that the conv...
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Comment on agent fees
Ok
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Apr 10,2017
Minithumbdown
By: 'Roxrgreedy'
Apr 10,2017
3 people found
this helpful
Appalling treatment of tenants non representation of tenants requests Staff refusing to leave house terrified children no apology given I was at work wouldn't believe eldest son . Left without heating Deposit not returned .. contesting as standard of house during was appalling Repairs took months /never to complete Belittled by staff when asked anything .. I wouldnt go asking for repairs you don't want to upset your landlord was reply they could sell !...
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Comment on agent fees
Appalling £25 reference even though they are selling .. future agent told them where to go said illegal
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By: Tenant
Oct 25, 2017
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Substation Refund of deposit made later through safe deposit scheme . No assumptions made . ...
Oct 19,2016
Minithumbdown
By: 'Smithy'
Oct 19,2016
5 people found
this helpful
Left the house in really good condition, was up till early hours of the morning cleaning the place. Few marks on the walls and a couple of things slightly damaged but the house was clean and tidy better than when we moved in. Roxburgh held my deposit as they said the delapidations totalled nearly £900 Absolutely not justified one bit and they said that every single thing needed cleaned even though I left them sparkling. One in particular member of staff was rude, non empathetic and pestere...
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Comment on agent fees
Fees too high
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Nov 28,2015
Minithumbdown
By: 'ANNA'
Nov 28,2015
3 people found
this helpful
Ruthless, cold, and calculating. Inconsistent with standards of cleaning when moving in and out of properties and too many fees for everything!!!!! even when its not your fault....
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What agent could do to change your mind?
Too many fees, totally unfair.
Attached Files
Comment on agent fees
Too many fees, totally unfair.
Was this helpful? Yes
Sep 11,2015
Minithumbdown
Sarah
By: 'Shane'
Sep 11,2015
5 people found
this helpful
Great to deal with when it comes to taking csh off you and giving you keys !! These people are unbelievebale, all they want is to take money off you. Afte a yar I had to renew my lease for 6 months even though i was moving out in 2. I was told it wouldnt be a problem at all, that they would just find a new tenant and i would be taken off the lease. Some guy came to view and said he was interested and paid a holding deposit. Roxburgh proceeded to take the flat off the market. A friend of mine pho...
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Apr 09,2014
Minithumbdown
By: 'Anonymity'
Apr 09,2014
6 people found
this helpful
Stay away. "Corrupt" was mentioned in the comments before, and I thought this was a bit dramatic but no, it\'s right. Tenant who left house immaculate - bye bye deposit. Concoct lies, bullying tactics etc. All they care about is money, customers are a mere stepping stone to be walked over in order to earn it. Furthermore, "Eaglesham" who commented on another review is an employee and of course, I won\'t use my real name in my display name in order to protect my anonym...
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What agent could do to change your mind?
Been upfront and fair Staff less rude Less excuses
Attached Files
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By: Roxburgh
Nov 12, 2014
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JC Roxburgh Properties Ltd do not hold any tenants deposits. All deposits are held independently via a Government Approved Tenancy Deposit Scheme. No deductions can be made without proof and agreement of both parties. Should a dispute arise between landlord or agent and tenant, an independent adjudication process is followed ensure fairness for all. ...
Sep 11,2013
Minithumbdown
By: 'House in Troon'
Sep 11,2013
2 people found
this helpful
I used JC Roxbrugh in Troon for 3 years and I found their service realy bad when the property was handed back . The lady that runs the To Let side of things was very dismissive after I stopped letting my property even though I was trying to sort out the damage left by their tenant . The final inspection was done by Sarah and was bellow the standard that I would expect from anyone in this line of work . There were quite a few things missed on the final inspection that cost around £1500 to p...
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What agent could do to change your mind?
If they managed the property and didn\'t just take the money and do as little as they could then I would think about it , but no chance as I couldn\'t rent the house out after they gave me my keys back
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Jul 28,2013
Minithumbup
By: 'Sremayers'
Jul 28,2013
0 people found
this helpful
We have been using jc roxburgh for over a year now and we are forced to communicate by email with them because of our location, I have read other reviews of letting agencies and I feel that none of them are perfect but we have been so pleased by the polite and professional communication they have with us. They are extremely organized and respond promptly. All of the additional paperwork we needed to do being first time letting out our property they did for us. They have a very high standard for ...
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May 22,2013
Minithumbdown
Sarah
By: 'suzanne'
May 22,2013
5 people found
this helpful
Corrupt letting agents, Will fabricate lies to ensure they keep your security deposit. Rude women, the lot of them - especially Sarah. They do not pass on communication to each other which results in having to make several phone calls from to get anything felt with and then it never is dealt with anyway. I had a maintenance worker walk into my house (using a set of keys) to measure doors. I was alone in the house as my husband was out. I had not been asked by Roxburgh first, I was ...
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What agent could do to change your mind?
They were liars, corrupt, rude and couldn\'t care less for customers. So they would need to improve on all areas of business. Or close down.
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Jun 16,2012
Minithumbdown
By: 'JC Roxburgh Letting, Troon'
Jun 16,2012
3 people found
this helpful
**AVOID THIS AGENCY AT ALL COSTS - UNLAWFUL DEDUCTIONS OF DEPOSIT ** Cleaned flat from top to bottom and spent two days solid - not a mark anywhere and JC Roxburgh think its acceptible to charge cleaning fees for all the items that were already cleaned and spotless.. JC Roxburgh, Troon did not even arrive at the stated time to carry out the inventory - I waited in all day and they did not turn up at all - without letting me know. Unprofessional. JC Roxburgh, letting, troon find it ...
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What agent could do to change your mind?
Fair deposit deductions, turning up on scheduled appointments.
Attached Files
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Jan 21,2011
Minithumbdown
By: 'AdamA'
Jan 21,2011
5 people found
this helpful
We are a professional couple who arranged a viewing of a property with this company of a flat in Stewarton. We were 'greeted' by a lady (didn't introduce herself) who was late and could barely mutter a hello. Isn't the whole point in an estate agent to "sell" ..? She was rather cold, unfriendly and stared at us while viewing the property as if we were going to steal something! Level of customer service before even renting is very off putting, imagine if we rented and there was a issue to be r...
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By: John C
Jan 21, 2011
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JC Roxburgh dont charge fees to prospective tenants??!! ...
Dec 22,2010
Minithumbup
By: 'John C'
Dec 22,2010
0 people found
this helpful
Service always excellent. Nothing too much trouble. If properties left dirty of course they need to be cleaned!!! I have let 2 properties with this Agent and no cleaning required. Do not believe all reviews you read!!...
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Dec 19,2010
Minithumbdown
By: 'sircartman'
Dec 19,2010
3 people found
this helpful
[[EDIT ORIGINAL START]] they are very greedy in money values. we had worked very hard in getting the property cleaned before we vacatedn and they still charged us...
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Apr 13,2010
Minithumbdown
By: 'Davey Jones'
Apr 13,2010
3 people found
this helpful
Was interested in one of their properties, was told to stay away from them as everyone I talked to had a bad experience with them. We deceiced that the shop we wanted was the one they had. We decieded to express interest an got told one set of figures. Then told we need to close by a certain date. We were unable to do it by that date so didn\'t go through on it. We then went back to them and they changed the price out of our price bracket and got nasty stating that they never told me any of the ...
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Jun 10,2008
Minithumbdown
By: 'Stuart Wyllie'
Jun 10,2008
2 people found
this helpful
Avoid like the plague incompetent...
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By: M EAGLESHAM
Sep 26, 2008
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Review rubbish!!! JC Roxburgh Properties Ltd do not have a landlord Stuart Wyllie. ...



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Glasgow
151 Glasgow Rd, Clydebank G81 1LQ
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Stewarton
35 Main St, Stewarton KA3 5BS
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Troon
19-21 Ayr Street, Troon KA10 6EB
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