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Properties for sale
Properties for rent
Sep 16,2016
Minithumbup
By:
Sep 16,2016
0 people found
this helpful
After renting for the last year with RMS I have to say that they are awful at getting back to any repairs that need doing and they have shown a complete lack of competence and care towards their customers that rent houses with them. If you want friendly, efficient estate agents I would avoid Rook Matthews like the plague....
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Comment on agent fees
Extortionate for a few credit checks, the first fee given was increased after they wanted a reference from a previous estate agent.
Was this helpful? Yes
Aug 01,2016
Minithumbup
By:
Aug 01,2016
0 people found
this helpful
Selling your home is not something that you 'look forward to doing' but when you have honest,helpful staff like Julie and Emma it really makes the process easier...they are definetly the reason I will be using Rook Matthews again and I recommend them constantly!...
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Was this helpful? Yes
Aug 01,2016
Minithumbup
By:
Aug 01,2016
0 people found
this helpful
As a first time buyer I was unsure of where to start and what the important questions were I needed to ask and Julie was really helpful and kept me informed throughout the whole buying process. She was highly professional and was always easy to contact....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 27,2016
Minithumbup
By:
Jul 27,2016
0 people found
this helpful
Having had little or no success using alternate agents in selling one of my properties i decided to commission RMS. The valuation was undertaken by Elspeth who was acting as branch manager at the time with the general day to day management being undertaken by Julie Peel. Both Elspeth and Julie were extremely attentive and kept me informed of each step of the process. Julie called 2wks later and arranged a viewing, which turned out to be the viewing which lead to my property being sold. Julie fo...
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Comment on agent fees
Good.
Was this helpful? Yes
Jun 24,2016
Minithumbup
By:
Jun 24,2016
0 people found
this helpful
Very professional and helpful! During the sale of my house move things got very stressful at times and Dionne was very friendly and encouraged me things would be OK. For this I am very grateful....
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Comment on agent fees
Good
Was this helpful? Yes
Jun 23,2016
Minithumbup
By:
Jun 23,2016
0 people found
this helpful
Dionne Lambert was very helpful and kept us updated regularly be it phone, text or email throughout our sale. Zara Rossellini also in the early days of the sale was very helpful....
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Comment on agent fees
Not having done any research on other Agents fees, I cannot really comment - except to say I thought were satisfactory.
Was this helpful? Yes
Jun 06,2016
Minithumbup
By:
Jun 06,2016
0 people found
this helpful
Kate provided an excellent service in the sale of my house. Her communication was to the highest order, via email and telephone to keep my updated on the progression of the sale. Would definitely recommend to prospective sellers & buyers ***** Thank you again *****...
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Comment on agent fees
Fees were better than anticipated
Was this helpful? Yes
Jun 06,2016
Minithumbup
By:
Jun 06,2016
0 people found
this helpful
Dionne as part of the after sales team has been amazing, helping us deal with everything throughout the stresses of buying and selling and moving all with a 5 month old baby in tow. She has been very understanding, patient and caring and even helped keep my sanity at times. She never fails to make you smile with her very pleasant manner and makes you feel more of a friend than a customer, which in my opinion makes her worth her weight in gold. I'm not sure RMS would be the same without her, so ...
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Comment on agent fees
Average, they price matched another companies quote, but did quote me higher to start with.
Was this helpful? Yes
Jun 03,2016
Minithumbup
By:
Jun 03,2016
0 people found
this helpful
Sold our house through Rook Matthews Sayer. Very happy with the process. Dionne kept us informed every step of the way and was there to answer any queries we had. I would recommend RMS to anyone wanting to sell/rent....
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Was this helpful? Yes
Jun 03,2016
Minithumbup
By:
Jun 03,2016
0 people found
this helpful
Over time my dealings with Rook Matthews and in particular with Dionne became more involved as many difficult issues cropped up. Dionne from day one was a great help in smoothing out these difficult issues and in acting as a go between with all of the relevant parties. She became involved in both the sale of my old property but also many of the difficult and complicated issues arising with the purchase of the new property. Dionne couldn't do enough to help and made the whole experience less stre...
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Comment on agent fees
reasonable
Was this helpful? Yes
Apr 22,2016
Minithumbup
By:
Apr 22,2016
0 people found
this helpful
Selling a house is incredibly stressful so I was pleased we chose these agents to help us with this process. Aisling was so cheerful and competent when she came to value our house for selling that we signed her up on the spot! Anne was a gem, very calm always courteous and patient but this was combined with a steely determination to see things through. We always got feedback from viewings and when it came to the sale it was really good to have someone continually pushing things through. I woul...
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Comment on agent fees
Fees were consistent with those charged by other agents.
Was this helpful? Yes
Apr 18,2016
Minithumbup
By:
Apr 18,2016
0 people found
this helpful
Buying & selling made easy! Very friendly and helpful, Helen, Cheryl and James make a good team, thanks for all your help guys K&C...
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Was this helpful? Yes
Apr 12,2016
Minithumbup
By:
Apr 12,2016
3 people found
this helpful
The service I received from RMS Gosforth was exceptional. From the initial stages to the final tenancy being signed, all communications were dealt with in a friendly and professional way. The staff who work in branch have a clear understanding of their business and their expertise makes them stand out from the crowd. Thankyou RMS....
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Comment on agent fees
I thought the fees were very fair considering the work involved.
Was this helpful? Yes
Apr 11,2016
Minithumbup
By:
Apr 11,2016
1 people found
this helpful
The best team we have ever dealt with. We had constant communication - the ladies are professional and helpful and go over and above the call of duty. Well done! We would certainly use this branch again...
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Was this helpful? Yes
Apr 11,2016
Minithumbup
By:
Apr 11,2016
1 people found
this helpful
We have bought and sold property before through RMS Ponteland and that is why we chose RMS again this time. We were last time buyers downsizing drastically and found the sale of our home of many years so difficult to come to terms with. Finding somewhere locally with character, large garden and potential was not easy however the team quickly alerted us to new properties and gave honest advice as to what would suit our needs. Lynne and Emma helped us, supported us and guided us throughout the ...
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Comment on agent fees
Average. You will get what you pay for.
Was this helpful? Yes
Apr 08,2016
Minithumbup
By:
Apr 08,2016
1 people found
this helpful
Absolutely fantastic - always friendly, helpful and available, throughout a very complicated sale. I wholeheartedly recommend this branch to everyone. They will go out of their way to make the whole process as easy as possible....
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Comment on agent fees
Very good. Best value I found.
Was this helpful? Yes
Apr 04,2016
Minithumbup
By:
Apr 04,2016
1 people found
this helpful
Marie was very knowledgeable and consultative, offering sincere advice throughout the process and challenges faced. My experience filled me with confidence making decisions aling the way. I note Kevin here too as he was responsive and able to take any queries where Marie was unavailable....
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Comment on agent fees
Fees were high but given the unique challenges faced along the process,were well earned!
Was this helpful? Yes
Apr 04,2016
Minithumbup
By:
Apr 04,2016
1 people found
this helpful
We have relocated from the midlands to Newcastle, purchasing a property through the RMS Heaton Branch. From initial offer through to completion we were thoughly impressed by the proactive management and attention to customer service demonstrated by Natalie. When difficulties were encountered in the sales chain, nearly resulting in the collapse of the chain, it was salvaged by the timely proactive direct action and management by Natalie - without we would not now be enjoying our new home and the ...
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Was this helpful? Yes
Apr 04,2016
Minithumbup
By:
Apr 04,2016
1 people found
this helpful
I was the buyer but I would like to thank Marie and her team for the professional and courteous manner in which they acted. My particular thanks go to Marie for her considerable help and intervention in getting the transaction over the line to meet my deadline....
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Comment on agent fees
not relevant as was buyer
Was this helpful? Yes
Apr 01,2016
Minithumbup
By:
Apr 01,2016
1 people found
this helpful
To all the staff from Cheryl ,Helen ,James and Les thank you so much for all your help and friendship, our house move went very smoothly ,if you are ever passing Bardon Mill please call in you will always be very welcome love from Linda & Alan Armstrong xxx...
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Comment on agent fees
good
Was this helpful? Yes
Apr 01,2016
Minithumbup
By:
Apr 01,2016
1 people found
this helpful
I found a bungalow to buy through rook Matthew sayer but had a house to sell, Jane young valued my house realistically and Brenda Simpson found me a buyer within a week and nursed me through the buying process for my new bungalow, I couldn't fault the teams help and local knowledge when finding me a buyer and completing on my sale and purchase without any hitches and in a short period of time, it was amazing it all came together, well done to them all....
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Comment on agent fees
Expected
Was this helpful? Yes
Apr 01,2016
Minithumbup
By:
Apr 01,2016
0 people found
this helpful
Fantastic service from all the team at RMS in Blyth. I had my house up for sale with another local agent for around 9 months and had one offer that did not go through. Started advertising the house with RMS and very quickly I had an offer for the full asking price, 6k more than the offer with the other agent. Throughout the whole selling process the team has been very kind, courteous and quick to reply to emails. They are always great to talk to on the phone and even wished me happy birthday!. ...
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Comment on agent fees
Fees very reasonable
Was this helpful? Yes
Mar 16,2016
Minithumbdown
By:
Mar 16,2016
0 people found
this helpful
Very unprofessional company, the worst we have ever had to deal with. Acting on behalf of a disabled pensioner being treat very unfairly after encountering a leak from one of their rented flats! They are going out of their way to make things as difficult and awkward as they can, with absolutely no care shown whatsoever to a disabled pensioner who has already had the misfortune of having to pay out for an earlier leak coming from the same flat. I would not go near this company with a barge pole, ...
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What agent could do to change your mind?
N/A
Comment on agent fees
N/A
Was this helpful? Yes
Mar 01,2015
Minithumbdown
By:
Mar 01,2015
1 people found
this helpful
Told could sell house at price given for quick sale. Only one viewing and they had house to sell, no contact unless we call on progress, when I pushed for them to do more they stated we are calling our customers on our list (is that it). We were told we could pay to have put in paper, what is the fee for? To sit and wait, then removed off zoopla for their saving money site .. Tried auction RMS said if I sign up I would get put on as late entry again economical with truth (to sign me up). Neve...
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Was this helpful? Yes
Aug 14,2014
Minithumbup
By:
Aug 14,2014
1 people found
this helpful
Very helpful, friendly staff who went the extra mile to resolve any issues or problems we encountered during our sale. They made a stressful and difficult time much easier to cope with....
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Was this helpful? Yes
Jun 19,2014
Minithumbdown
By:
Jun 19,2014
4 people found
this helpful
Without doubt the worst estate agent I have ever had the misfortune to deal with for so many reasons I don't have time to waste listing so I will go with my number 1 complaint.... The branch manager David!! Everyone and I mean everyone I have spoken to since have all commented upon the catty, sly, rude and obnoxious nature of this man....
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Was this helpful? Yes
May 22,2014
Minithumbdown
By:
May 22,2014
5 people found
this helpful
Sandra Bennett and her team of students were terrible to deal with. I suspected they were not doing a good job so I asked a friend of mine to offer on my home. They did not pass the offer along to me. I don\'t know how they are still in business. Avoid this agency....
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Was this helpful? Yes
Apr 24,2014
Minithumbdown
By:
Apr 24,2014
3 people found
this helpful
RMS were an absolute disappointment from start to finish. No communication, rude stuff and no assistance on the day of our exchange following the discovery of several issues. Do not use this agency under any circumstance....
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Was this helpful? Yes
Jan 27,2014
Minithumbdown
By:
Jan 27,2014
4 people found
this helpful
Looking at a property to rent that was marketed by Rook Matthews Sayer. The agent was relatively helpful and we completed a viewing (the agent was not present at the viewing, it was \'with\' the current tenants who had to answer our questions as best as possible - not very professional). We professed interest in renting. Everything was OK up to this point. However, although I (a middle-class southerner) was their main phone contact up to this point, I was actually making enquiries on behalf ...
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What agent could do to change your mind?
In summary, the agent was useless, rude and vaguely racist. The lettings agencies in Newcastle aren\'t great in general, but Rook Matthews Sayer in particular were just awful.
Was this helpful? Yes
Jan 24,2014
Minithumbdown
By:
Jan 24,2014
5 people found
this helpful
Without a shadow of a doubt this is one of the most incomptent teams I\'ve had the misfortune to be associated with. Right from the outset their internal communication was shocking, with no department talking to the other to relay my requirements. Along with this, \'every\' quarterly check had to be chased by me in order to get it completed, with each at least a month over due. Also, when I asked the property to be re-listed, it took over 10 days for this to happen, which in effect was 10 days o...
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Was this helpful? Yes

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
2 1 2 2 16 2 4 2 0 6

Job vacancies

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Agent Fees

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Last updated at 2:43 PM 30/03/2016 by Cassie

Complaints Procedure

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Last updated at 2:43 PM 30/03/2016 by Cassie

Awards won by Rook Matthews Sayer

Individual Branch Awards

Newcastle upon Tyne, NE12 9AD

Firm rankings



Alnwick
3-5 Market Street, Alnwick NE66 1SS
(2)
Amble
56 Queen Street, Amble NE65 0BZ
(0)
Ashington
3 Laburnum Terrace, Ashington NE63 0XX
(0)
show all branches (18)
Bedlington
82 Front Street, Bedlington NE22 5UA
(0)
Blyth
6 Regent Street, Blyth NE24 1LP
(3)
Fenham
380 West Road, Fenham NE4 9RL
(1)
Forest Hall
22 Station Road North, Newcastle upon Tyne NE12 9AD
(10)
Gosforth
Unit 12 Gosforth Shopping CentreHigh Street, Gosforth NE3 1JZ
(3)
Gosforth
Unit 12 Gosforth Shopping Centre, High Street, Gosforth NE3 1JZ
(0)
Heaton
258 Chillingham Road, Heaton NE6 5LQ
(1)
Hexham
Fore Street, Hexham NE46 1NA
(3)
Jesmond
51 St Georges Terrace, Newcastle Upon Tyne NE2 2SX
(2)
Morpeth
22 Newgate Street, Morpeth NE61 1BA
(1)
Newcastle House
Newcastle House, Albany Court, Newcastle Business, Newcastle upon Tyne NE4 7YB
(0)
Ponteland
Ash House, Bell Villas, Ponteland NE20 9BE
(1)
Ryton
2 Grange Road, Ryton NE40 3LT
(3)
West Denton
120 Roman Way, West Denton NE5 5AD
(2)
Whitley Bay
84 Park View, Whitley Bay NE26 2TH
(3)

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