Rook Matthews Sayer
3.7/5, 98 reviews
69% recommended
81% sales valuation accuracy
93% sales fee satisfaction
85% lettings valuation accuracy
59% lettings fee satisfaction
No company information

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2021 allAgents Estate & Letting Agents Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 81% 93% £48,000 £265,000
Lettings 85% 59% £450 £1,105
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
11 2 2 4 38 7 13 4 4 13
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“I couldn't have asked for more...”

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Apr 06,2021
Minithumbup
David
Sian
By: 'Rachel'
Apr 06,2021
0 people found
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I couldn't have asked for more. Sound advice on how best to market my house, really good communication, great attention to detail in contact with the other parties who needed to be kept informed. Thanks to the whole team....
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“Sold my house through a different estate agen......”

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Mar 31,2021
Minithumbup
By: 'Laura'
Mar 31,2021
0 people found
this helpful
Sold my house through a different estate agent yet bought house my 2nd house from rook Mathew sayers I can't thank Barbara and her team enough , Barbara would always take your call and go that extra mile ,after a bad start to my selling/buying ...
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“I was helped through the housebuying process ......”

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Feb 14,2021
Minithumbup
By: 'Ewan'
Feb 14,2021
0 people found
this helpful
I was helped through the housebuying process and mortgage selection by Neil who was very knowledgeable and helpful. I had no idea what to expect when buying a house so his expertise and advice were invaluable....
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“My nightmare with this firm darted in 2017 wh......”

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Dec 24,2020
Minithumbdown
By: 'Adriana McCool'
Dec 24,2020
2 people found
this helpful
My nightmare with this firm darted in 2017 when they put a tenant into the house next door. I complained to them about the noise and the state of the garden to no avail. I had lived in this lovely estate since 2004 and my intention was ...
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“I choose RMS Forest Hall to sell my property ......”

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Dec 05,2020
Minithumbup
vicki
Dionne
By: 'Susan'
Dec 05,2020
0 people found
this helpful
I choose RMS Forest Hall to sell my property as felt they were the best estate agent in the area. I was correct as an offer came in at 7 days, after wonderful negotiating during the next week, I accepted a suitable offer. A professional , knowledgable ...
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“Great service...”

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Nov 26,2020
Minithumbup
David
By: 'Victoria'
Nov 26,2020
0 people found
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Following a good experience buying via RMS I returned, I have recently rented my home through RMS, I had my initial consultation from David who answered my questions and gave me Adele as a point of contact. I have spoken with Adele a lot during ...
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“Very professional...”

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Nov 24,2020
Minithumbup
By: 'Ajay'
Nov 24,2020
0 people found
this helpful
RMS are a great letting agent.I have used them for many years and they always deliver. All the staff I have dealt with have been absolutely brilliant. Adele has helped me find quality tenants and her knowledge advice and communication has always been top ...
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“A huge thank you to Adele and Simon for their......”

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Nov 22,2020
Minithumbup
By: 'Susan'
Nov 22,2020
0 people found
this helpful
A huge thank you to Adele and Simon for their efforts in securing a new tenant and arranging all the necessary follow-up works for the flat, in such a prompt manner. Adele has always kept me updated directly by phone and she certainly sounds a ...
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“Very attentive staff...”

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Nov 09,2020
Minithumbup
Kay
By: 'Bev'
Nov 09,2020
0 people found
this helpful
We sold our house through Ashingtons RMS 2018, we found their service very friendly and attentive. Wendy was always on call for our questions and couldn't have helped more. We have used them for two house sales now and would do so again....
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“We have recently bought through RMS. It wasn'......”

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Nov 05,2020
Minithumbup
By: 'Dr'
Nov 05,2020
0 people found
this helpful
We have recently bought through RMS. It wasn't a straight forward purchase and quite an unusual mortgage product but we received amazing support from Neil as Mortgage Advisor and Sian and Laura in the sales and after sales teams. I would highly recommend anyone to ...
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“Caution - Tili Service...”

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Oct 12,2020
Minithumbdown
By: 'Georgia'
Oct 12,2020
0 people found
this helpful
We recently rented a property through Rook Matthews Sayer. It was a really positive experience, and I couldn't rate Adele Eagleton (the Lettings Consultant) or Summer Glen (who handled the paperwork and references) highly enough, they were friendly, professional and responded quickly to any queries ...
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“I am a landlord and Have used Rook Mathew Say......”

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Sep 28,2020
Minithumbup
Stephanie
By: 'Steven'
Sep 28,2020
0 people found
this helpful
I am a landlord and Have used Rook Mathew Sayer Bedlington tenant management system for both my properties, the Bedlington staff have been first class in securing good tenants extremely quickly and managing all details in a professional manner. I have also bought property through ...
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By: Rook Matthews Sayer
Oct 01, 2020
View all comments (1)
Hi Steven, Thank you for taking the time to leave us a review. It's great to hear how accommodating and helpful our lettings and Bedlington branch team have been. We're so happy to read that you're pleased with the various services we offer at Rook Matthews Sayer. We look forward to continuing to work with you in the future. Thank you again! ...

“After many phone calls and no return calls, a......”

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Aug 17,2020
Minithumbdown
By: 'Mark'
Aug 17,2020
2 people found
this helpful
After many phone calls and no return calls, arranged to view a property in Amble that had just gone on the market. Drove to Amble (took 2.5 hours) puilled up outside the property 5 minutes before the appointemnt time to find a SOLD board up. Called the ...
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“Very basic, low quality, no care at an extortionate price...”

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Oct 28,2019
Minithumbdown
By: 'Robin'
Oct 28,2019
0 people found
this helpful
I am a student tenant of a flat that’s let out by this company. Unfortunately my flat mates and I were unable to attend a house viewing as we were situated in China for our year abroad, however, from the photos it looked like ...
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By: Marie Jacques
Oct 28, 2019
View all comments (1)
Dear Robin, I am disappointed with the review that you have given us as agents, as we only acted as a tenant finder for this particular property. As you have stated within your comments, you did not view the property, however, your housemate emailed us to advise that you wished to secure the property without seeing it. This is not normal practise. The property in question was advertised at £1105 pcm (attached) which is the equivalent of £85pppw which is the exact rent on the tenancy agreem ...

“thank you very much, all staff extremely help......”

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Oct 28,2019
Minithumbup
Angela
By: 'Martin'
Oct 28,2019
0 people found
this helpful
thank you very much, all staff extremely helpful especially Angela and they were very professional. answered all questions i had about property. I can thoroughly recommend Rook Matthews Sayer for all sales and rentals. many thanks Martin Stiansen...
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“Brilliant estate agent...”

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Oct 16,2019
Minithumbup
Kate
Michelle
By: 'Julia'
Oct 16,2019
0 people found
this helpful
I bought my first home through rook Matthews sayer blyth and the whole team were brilliant, I also used their in house mortgage advisor who was equally brilliant. We have also just sold our home and again used rook Matthews sayer again and the whole ...
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“Absolutely loved my experience with this comp......”

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Oct 03,2019
Minithumbup
By: 'Billy'
Oct 03,2019
0 people found
this helpful
Absolutely loved my experience with this company :) All staff members I spoke with were super friendly, supportive and reliable! The process could not have been easier and I would 100% recommend this company to all....
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“Beware of this company and the services they ......”

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Sep 14,2019
Minithumbdown
By: 'Unhappy'
Sep 14,2019
1 people found
this helpful
Beware of this company and the services they recommend for sure. Terrible. They were appalling. 4 months to complete on a no chain property! Worse estate agents I have ever had the experience of dealing with. Extremely bad customer service. Never call you back when they ...
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“Worth every penny!...”

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Jun 19,2019
Minithumbup
By: 'Stephanie'
Jun 19,2019
1 people found
this helpful
Selling my house had been an absolute nightmare in a previous sale due to going with an online estate agent so I was absolutely dreading it with how stressful it can be. Going with Rook Matthews Sayer Gosforth was the best decision, from the very ...
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“Support...”

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Apr 23,2019
Minithumbup
Natalie
Zara
By: 'Carole'
Apr 23,2019
0 people found
this helpful
Thank you to Zara Rosellini and Natalie Halford -Best. Appreciate the support and help you give with my journey to find a new home. Always accommodating and setting up lots of viewing. Wish you both well for the future. With kind regards, Many thanks, Carole...
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“Very helpful and supportive...”

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Feb 20,2019
Minithumbup
Kate
Michelle
By: 'Teri'
Feb 20,2019
0 people found
this helpful
Our first time at selling a house. Michelle and Kate help guide us all the way though a difficult sale as we had problems with the buyers solicitor. They helped us remain calm and supported us all the way and got there in the end ...
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Comment on agent fees
About Average
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“Excellent service...”

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Jan 25,2019
Minithumbup
By: 'Milnes'
Jan 25,2019
0 people found
this helpful
We received an excellent service both selling and buying. Cheryl gave an excellent valuation, and demonstrated good knowledge of the local housing market. This was validated by achieving a sale close to the asking price, other valuations were significantly off the mark. Rook Matthews follow ...
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Comment on agent fees
Fees are always more than you would like to pay, but aligned with other local agents.
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“Disgusting...”

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Jan 16,2019
Minithumbdown
By: 'Worst'
Jan 16,2019
3 people found
this helpful
Very aggressive, and disgusting. Was very rude . Non professional in his approach. Will never recommend them at all for any custom. My worst experience ever....
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“Absolutely rubbish...”

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Jan 16,2019
Minithumbdown
By: 'Absolutely'
Jan 16,2019
0 people found
this helpful
Just bought a house using rms. David was nasty, rude rather insulting. Buyer also took his property off rms but we offered and he had to use these. My worst experience ever. Will never recommend or use them again...
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“Sold within days!...”

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Dec 11,2018
Minithumbdown
Jill
By: 'Keith'
Dec 11,2018
0 people found
this helpful
Having put the house on the market on the Wednesday it was sold by the Friday ! Special thanks to Jill for sale chasing and dealing with solicitors throughout the process. Rooks are professional experienced estate agents unlike some of the other local/hybrids who claim ...
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Comment on agent fees
Fees were very competitive
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“Great dedication...”

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Dec 05,2018
Minithumbup
Adele
By: 'Soft'
Dec 05,2018
0 people found
this helpful
My tenants moved out rather unexpectedly but Adele went out of her way to ensure that the premises were fully checked over and restored to a lettable standard. She then worked very hard to find new tenants and we have now re let the place. ...
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Comment on agent fees
They can alway be less.
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“Tenant Finding Service...”

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Nov 28,2018
Minithumbup
By: 'BMITCH'
Nov 28,2018
0 people found
this helpful
I recently used RMS to find new tenants. Adele Cox & Vicky Gordon were very helpful and the service was quick and painless. Would recommend and will use again....
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Comment on agent fees
The fees were matched to other local estate agents so can't complain.
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“My recent house sale....”

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Nov 28,2018
Minithumbup
By: 'Margaret'
Nov 28,2018
0 people found
this helpful
I would just like to thank both Lindsay Chipchase and Jennifer Bird who were very helpfull during my recent house purchase. They were very professional with regards to every aspect of the sale, and made it a very smooth transaction. Thank You ladies....
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“Fake referencing...”

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Nov 23,2018
Minithumbdown
By: 'Arthur'
Nov 23,2018
1 people found
this helpful
Their approach is the following: taking money for referencing, claiming that they failed to reference You, then hoping that the customer will not complaint. I had this issue with them - I have been living in the UK for 11 months and they responded that I ...
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Comment on agent fees
the fees are huge, nonrefundable in case referencing goes wrong. Other agencies return money, if they cannot reference You.
Attachments

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“Thru good times and bad...”

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Nov 19,2018
Minithumbup
jennifer
By: 'Philip'
Nov 19,2018
1 people found
this helpful
Ups and downs on any sale...and there were bumps in my particular road. Got there in the end and RMS Heaton helped get the job done. Most agents in my opinion are well below average but RMS Heaton proved better than average....
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Comment on agent fees
Fair enough.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please contact the branch for details.
Last updated at 9:52 AM 16/11/2018 by Alison Isbister

Awards won by Rook Matthews Sayer

Individual Branch Awards

Newcastle upon Tyne, NE12


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