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    Ionut Dediu
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    Samantha - Director
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    Emily
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    rob blease
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    Robe Blease
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    Ruth Driscoll
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    Jane Mcloughlin
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Properties for rent
Aug 17,2017
Minithumbup
rob blease
By: 'nickdurkin'
Aug 17,2017
0 people found
this helpful
Rob was very well informed about the properties and generous with his time, he went the extra mile for me in terms of being very tenant - centred....
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Comment on agent fees
Average
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Aug 16,2017
Minithumbup
rob blease
By: 'S'
Aug 16,2017
7 people found
this helpful
I received an excellent service from Rob at Rooftops (Macclesfield) very attentive and requesting a 2nd/ 3rd viewing to be sure this was the correct property for me was no trouble. Although he has subsequently cost me a fortune by convincing my Mrs to now shop for everything at John Lewis!! Thanks!!...
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Aug 16,2017
Minithumbup
Robe Blease
Ruth Driscoll
By: 'CDG'
Aug 16,2017
6 people found
this helpful
I'm really shocked to read the negative reviews here - Rooftops simply were fantastic to us, the best estate agents we have ever dealt with! We were new to Macclesfield and booked some viewings after having seen ads online, but on the day of the viewings it was clear that we hadn't quite got a sense of where the best properties for us in town. The lady who showed us the houses (I don't remember her name!) gave us really good advice, and came up with alternatives. The next day, Rob was showing us...
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Aug 16,2017
Minithumbup
rob blease
By: 'PV'
Aug 16,2017
6 people found
this helpful
I have found Rob at Rooftops to be very professional and certainly knows what he is talking about. He knows the market well in both Sales and Rental terms. He is a Credit to the Rental business. Very courteous and thorough in everything he does. I would have no hesitation in recommending him and Rooftops....
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Comment on agent fees
Good
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Aug 16,2017
Minithumbup
Jane Mcloughlin
By: 'KC'
Aug 16,2017
3 people found
this helpful
I thought Jane was wonderful, she understood clearly my requirements and was a pleasure to deal with. I have now rented a property and I really appreciated Jane's advice on obtaining the perfect property for me. Highly recommend her. Thanks again!!...
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Comment on agent fees
Excellent customer service and fee's.
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Aug 16,2017
Minithumbup
rob blease
Ruth Driscoll
By: 'Justin wilxox'
Aug 16,2017
3 people found
this helpful
Both Rob and Ruth provided me with a great service at rooftops. I found them friendly and efficient. When my tenancy ended in unfortunate circumstances they were understanding, kind and thoughtful in dealing with it. This was greatly appreciated. Thanks guys. Couldn't recommend you highly enough...
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Comment on agent fees
Same as everywhere else. No complaints.
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Aug 16,2017
Minithumbup
rob blease
By: 'Catherine Dignan'
Aug 16,2017
2 people found
this helpful
Great service, very attentive, very professional. Have used for last three years letting an apartment in macclesfield, very highly recommended....
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Aug 16,2017
Minithumbup
rob blease
Jane Mcloughlin
By: 'Nicola'
Aug 16,2017
2 people found
this helpful
Rooftops provided me with an excellent service and quickly secured tenants for my property. Both Rob and Jane were highly professional and know the rental market extremely well. I highly recommend them and will be using them again in the future....
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Comment on agent fees
Good. They were willing to negotiate and came to a reasonable fee.
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Aug 16,2017
Minithumbup
rob blease
By: 'CR'
Aug 16,2017
2 people found
this helpful
Great service from start to finish. Proffessionally marketed property and carefully selected and vetted tenants. Quick, efficient and personal service from landlords perspective....
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Comment on agent fees
Reasonable fees for top service
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Aug 06,2017
Minithumbdown
By: 'Unhappy tenant'
Aug 06,2017
3 people found
this helpful
I have been renting for over 10 years with just as many agency's and roof tops is one of the worst I have ever had to do business with. We were lied to in our house veiwing, we were told the property was on a different council tax band, LIE (turns out it was one a much higher one!) we were told the flat was on a water rate LIE. They also have other unsavoury practices : 1.They charge an extra £20 per person ON TOP OF THE ADMIN FEE (£120per person) for a background check. (so wh...
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Comment on agent fees
Bad.
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Mar 24,2017
Minithumbdown
Emily
By: 'Mylchreest'
Mar 24,2017
3 people found
this helpful
By far the rudest people I have ever had the misfortune of dealing with. No one even acknowledges you when you walk in, and when they eventually do, they're totally unprofessional....
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Comment on agent fees
Utterly disgraceful. Hidden charges everywhere you look.
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Feb 22,2017
Minithumbdown
By: 'Katie'
Feb 22,2017
4 people found
this helpful
Was met by lady to show us round a flat, not only was she very rude she insulted me! the flat was covered in mold and tried to hide as condensation! it was mold! if i could rate as 0 i would, as a tenant and past landlord myself i would stay clear of this agency!...
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Comment on agent fees
fees to high for the service i got as a new customer they hardly sold there professionalism!
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Nov 16,2016
Minithumbup
Samantha - Director
By: 'Keep Smiling'
Nov 16,2016
1 people found
this helpful
Overall, Rooftops management of the property we resided in very well. We rented an apartment that was more like a holiday let, literally had nowhere to put our possessions. However, after a lot of back and forth, only when the Director of Rooftops - Samantha stepped in; we all came to an amicable solution. She is measured, professional and able to resolve things....
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Comment on agent fees
Bit pricey
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Nov 11,2016
Minithumbdown
By: '#gladtobeoutofthere'
Nov 11,2016
5 people found
this helpful
Jekyll and Hyde staff here. Terrifying how quickly they changed from nice to nasty in the blink of an eye....
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Sep 26,2016
Minithumbdown
By: 'Goble'
Sep 26,2016
3 people found
this helpful
Absolutely disgusting woman who is rude to landlords and customers. She completely ignored me when I walked in the shop and I had to shout do you want to rent my property or not? Never again! Sloppy service and staff extremely unprofessional and rude....
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Comment on agent fees
Agent fees are desperate!
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Aug 26,2016
Minithumbdown
By: 'Seekerniceplace'
Aug 26,2016
3 people found
this helpful
I was writing a bad review anyway but now so relieved that I wasn't able to rent property from rooftops based on the other reviews. The first property went to view couldn't access. Second was told about a damp problem just before but viewed anyway and after 6 months looking thought found right place subject to landlord advising on repair. Nobody else was looking at property this week so no rush to secure and would get back to me with move-in estimate and given form to fill in. After this lie fou...
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What agent could do to change your mind?
Don't know never even got through that.
Attached Files
Comment on agent fees
Don't know never even got through that.
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Feb 19,2016
Minithumbup
By: 'Bee'
Feb 19,2016
0 people found
this helpful
I was delighted to find an agent who only looks after Lettings and does it well! They knew the business inside out and all the girls at the Wilmslow office were charming. Would recommend them to everybody as a managing agent....
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Comment on agent fees
High-street fees but worth paying the difference, all inclusive.
Was this helpful? Yes
Dec 07,2015
Minithumbdown
By: '"TheThreeLads"'
Dec 07,2015
3 people found
this helpful
Rooftops are possibly the most incompetent bunch of people ive ever dealt with. We moved in to a broken fridge and flooded washing machine, while our boiler was certified as unsafe by British Gas a few months after moving in. We had a tree come down in strong winds in the back yard and, after constant hassling, finally had it removed SIX MONTHS later. Every little problem we had seemed to be a constant struggle to get things done. They didn't seem to ever properly know our names and who was who...
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Comment on agent fees
Fees ok for the area and size of house. Not the service
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Jan 04,2015
Minithumbdown
By: 'SASH'
Jan 04,2015
3 people found
this helpful
I don't even know where to start! 1 - Inventory not accurate. They miss items/furniture; items recorded in the wrong room; condition incorrect - makes it difficult to track what's missing or what's broken when tenants leave. 2 - they don't chase tenants with rent arrears, I have to keep chasing them to chase the tenants. They appear gullible and listen to tenants 'bulls**t excuses. In the end, I'm the one who lost money and out of pocket in the thousands as they didn't do their job. 2nd se...
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Aug 28,2014
Minithumbdown
By: 'jat'
Aug 28,2014
4 people found
this helpful
completely agree with all of the above comments. They offer a poor inventory and its funny how things that go missing were not even on the inventory. The fees keep going up especially repair bills by `legitimate local companies` but often cant produce valid receipts. The rent in the area isn`t the best so when they make extortionate deductions, you are not left with much!! Worryingly, when you speak to them they are keen on telling the landlord about the rights of the tenant with no...
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Jul 10,2014
Minithumbdown
By: 'Unhappy Landlord'
Jul 10,2014
5 people found
this helpful
As a former landlord myself I've spoken to my tenants to gauge what Rooftops is all about. Here are some negative points for potential tenants and landlords to be aware of: 1. Rooftops has a clause in all contracts that says you cannot change utility provider. This is illegal, if you pay for bills then you can change, full stop. Laws cannot be revoked by any contract. 2. They have a 3 monthly inspection of the property - if you like your privacy then do not use Rooftops. 3. They rush th...
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Comment on agent fees
Another rip off area, fees keep adding up. The first price is never what you pay (like Ryanir/Easyjet)
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By: jat
Aug 28, 2014
View all comments (1)
completely agree with the above post. Rooftops seems to be geared towards the tenent rather than being fair to both. Furthermore they will always bumps up repair bills to a point where you done actually get much return (you dont get much in this area region of the country). ...
Jul 07,2011
Minithumbdown
By: 'T'
Jul 07,2011
4 people found
this helpful
The agency wanted a £200 non-refundable agency fee but would not let us check over the tenancy agreement first, claiming that their system 'would not allow them to print one until references cleared'. Their lettings list also claims that it's not their policy to give out keys until you prove you have insurance that covers accidental damage to the property. On questioning this turns out to be 'recommended but not mandatory'.ยขรขโ€šยฌร…ยฝ....and they just happen to have an insurer that they ...
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Aug 26,2008
Minithumbdown
By: 'Fuse'
Aug 26,2008
5 people found
this helpful
Terrible Lettings Agent, Would never use again nor recommend. They would never fix any of the items which I reported to them, eventually i got fed up and moved away from them. They then charged me for spurious items from my deposit and were not able to provide proper VAT receipts for the work allegedly carried out....
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Office 1
26 Church Street, Wilmslow SK9 1AU
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Office 4
38 Woodford Road Bramhall, Stockport SK7 1PA
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Office 5
107 Mill Street, Macclesfield SK11 6WN
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