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    Ionut Dediu
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    Samantha - Director
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    Ruth Driscoll
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    Jane Mcloughlin
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Nov 15,2017
Minithumbup
rob blease
By: 'LewisBlytheArt'
Nov 15,2017
0 people found
this helpful
Recently moved into a property in Macclesfield, Rob and the other staff at Rooftops were very helpful and friendly, and helped the process of finding a property very easy. I was given a look at a number of properties before finding a lovely apartment that I settled on. The property is great value, in a good location and my landlord is very efficient and deals with any issues that crop up within 24 hours. I'd recommend Rooftops for the service alone but the properties they have on offer are ...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 31,2017
Minithumbup
rob blease
By: 'Siobhan'
Aug 31,2017
3 people found
this helpful
Just want to say a big thanks to Rob for making my application as smooth as possible! A big help and reassuring throughout. Rob was always happy to help with my queries and answered any questions that I had. Can't fault Rob and Rooftops as a letting agent on the whole....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 19,2017
Minithumbup
rob blease
Ruth Driscoll
By: 'Joy'
Aug 19,2017
2 people found
this helpful
As a lady I have dealt with Rooftops since 2000 on a let-only basis. During that time I have always found them extremely helpful and efficient. On a few rare occasions when I used other agents I realised just how much more thorough and reasonable Rooftops are! I had a very unfortunate experience as a result of another agent's more basic version of the Tenancy Agreement which did not specify that smoking was not permitted, and we were left with huge expenses to rectify damage as a result, as...
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Comment on agent fees
Good.
Was this helpful? Yes
Aug 18,2017
Minithumbup
rob blease
By: 'Linda'
Aug 18,2017
2 people found
this helpful
Rob was so helpful, friendly and gave good clear advices and information about each flat we saw. I was able to make clear plans after that. Thanks Rob...
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Was this helpful? Yes
Aug 18,2017
Minithumbup
rob blease
By: 'CDS'
Aug 18,2017
3 people found
this helpful
Rob listened to my requirements very carefully and selected properties, which clearly met my requirements. He was always very friendly, but also displayed a first class knowledge of the market. I have no hesitation in recommending Rob at Rooftops...
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Was this helpful? Yes
Aug 18,2017
Minithumbup
Ruth Driscoll
By: 'Dunc'
Aug 18,2017
2 people found
this helpful
I have been with Rooftops for 2 £ years and in that time have been extremely satisfied with their services in fully managing my property rental for me. I have met most of the staff who work in the Macclesfield branch and have found them all to be extremely helpful, knowledgeable, professional, courteous and reliable. Any queries or concerns I have mentioned have been dealt with in a prompt manner. Ruth has been my usual point of contact and I am always impressed by her efficiency, patience...
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Comment on agent fees
The fees are extremely good value and worth every penny.
Was this helpful? Yes
Aug 17,2017
Minithumbup
rob blease
By: 'nickdurkin'
Aug 17,2017
6 people found
this helpful
Rob was very well informed about the properties and generous with his time, he went the extra mile for me in terms of being very tenant - centred....
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Comment on agent fees
Average
Was this helpful? Yes
Aug 17,2017
Minithumbup
rob blease
By: 'David George'
Aug 17,2017
5 people found
this helpful
My property was professionally left out by Rooftops and the tenant has been completely trouble-free . I wouldn't hesitate to recommend rob/Rooftops...
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Was this helpful? Yes
Aug 17,2017
Minithumbup
rob blease
By: 'Sandypandy'
Aug 17,2017
1 people found
this helpful
I've used Rooftops, Macclesfield twice now for the same property over 2 .5 years - both experiences were good and efficient. I'd have no problem using them again if our current tenant moves out....
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Comment on agent fees
Was given a better quote than a couple of other agents I called for comparison.
Was this helpful? Yes
Aug 17,2017
Minithumbup
rob blease
By: 'Lee Millward'
Aug 17,2017
2 people found
this helpful
I recently rented out a property via rooftops letting agency. Rob Blease dealt with my accomodation and was very helpful all the way throught the process. Thankyou....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 16,2017
Minithumbup
rob blease
By: 'S'
Aug 16,2017
11 people found
this helpful
I received an excellent service from Rob at Rooftops (Macclesfield) very attentive and requesting a 2nd/ 3rd viewing to be sure this was the correct property for me was no trouble. Although he has subsequently cost me a fortune by convincing my Mrs to now shop for everything at John Lewis!! Thanks!!...
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Was this helpful? Yes
Aug 16,2017
Minithumbup
Robe Blease
Ruth Driscoll
By: 'CDG'
Aug 16,2017
9 people found
this helpful
I'm really shocked to read the negative reviews here - Rooftops simply were fantastic to us, the best estate agents we have ever dealt with! We were new to Macclesfield and booked some viewings after having seen ads online, but on the day of the viewings it was clear that we hadn't quite got a sense of where the best properties for us in town. The lady who showed us the houses (I don't remember her name!) gave us really good advice, and came up with alternatives. The next day, Rob was showing us...
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Was this helpful? Yes
Aug 16,2017
Minithumbup
rob blease
By: 'PV'
Aug 16,2017
11 people found
this helpful
I have found Rob at Rooftops to be very professional and certainly knows what he is talking about. He knows the market well in both Sales and Rental terms. He is a Credit to the Rental business. Very courteous and thorough in everything he does. I would have no hesitation in recommending him and Rooftops....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 16,2017
Minithumbup
Jane Mcloughlin
By: 'KC'
Aug 16,2017
5 people found
this helpful
I thought Jane was wonderful, she understood clearly my requirements and was a pleasure to deal with. I have now rented a property and I really appreciated Jane's advice on obtaining the perfect property for me. Highly recommend her. Thanks again!!...
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Comment on agent fees
Excellent customer service and fee's.
Was this helpful? Yes
Aug 16,2017
Minithumbup
rob blease
Ruth Driscoll
By: 'Justin wilxox'
Aug 16,2017
8 people found
this helpful
Both Rob and Ruth provided me with a great service at rooftops. I found them friendly and efficient. When my tenancy ended in unfortunate circumstances they were understanding, kind and thoughtful in dealing with it. This was greatly appreciated. Thanks guys. Couldn't recommend you highly enough...
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Comment on agent fees
Same as everywhere else. No complaints.
Was this helpful? Yes
Aug 16,2017
Minithumbup
rob blease
By: 'Catherine Dignan'
Aug 16,2017
5 people found
this helpful
Great service, very attentive, very professional. Have used for last three years letting an apartment in macclesfield, very highly recommended....
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Aug 16,2017
Minithumbup
rob blease
Jane Mcloughlin
By: 'Nicola'
Aug 16,2017
5 people found
this helpful
Rooftops provided me with an excellent service and quickly secured tenants for my property. Both Rob and Jane were highly professional and know the rental market extremely well. I highly recommend them and will be using them again in the future....
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Comment on agent fees
Good. They were willing to negotiate and came to a reasonable fee.
Was this helpful? Yes
Aug 16,2017
Minithumbup
rob blease
By: 'CR'
Aug 16,2017
5 people found
this helpful
Great service from start to finish. Proffessionally marketed property and carefully selected and vetted tenants. Quick, efficient and personal service from landlords perspective....
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Comment on agent fees
Reasonable fees for top service
Was this helpful? Yes
Aug 06,2017
Minithumbdown
By: 'Unhappy tenant'
Aug 06,2017
5 people found
this helpful
I have been renting for over 10 years with just as many agency's and roof tops is one of the worst I have ever had to do business with. We were lied to in our house veiwing, we were told the property was on a different council tax band, LIE (turns out it was one a much higher one!) we were told the flat was on a water rate LIE. They also have other unsavoury practices : 1.They charge an extra £20 per person ON TOP OF THE ADMIN FEE (£120per person) for a background check. (so wh...
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Comment on agent fees
Bad.
Was this helpful? Yes
Mar 24,2017
Minithumbdown
Emily
By: 'Mylchreest'
Mar 24,2017
3 people found
this helpful
By far the rudest people I have ever had the misfortune of dealing with. No one even acknowledges you when you walk in, and when they eventually do, they're totally unprofessional....
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Comment on agent fees
Utterly disgraceful. Hidden charges everywhere you look.
Was this helpful? Yes
Feb 22,2017
Minithumbdown
By: 'Katie'
Feb 22,2017
4 people found
this helpful
Was met by lady to show us round a flat, not only was she very rude she insulted me! the flat was covered in mold and tried to hide as condensation! it was mold! if i could rate as 0 i would, as a tenant and past landlord myself i would stay clear of this agency!...
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Comment on agent fees
fees to high for the service i got as a new customer they hardly sold there professionalism!
Was this helpful? Yes
Nov 16,2016
Minithumbup
Samantha - Director
By: 'Keep Smiling'
Nov 16,2016
1 people found
this helpful
Overall, Rooftops management of the property we resided in very well. We rented an apartment that was more like a holiday let, literally had nowhere to put our possessions. However, after a lot of back and forth, only when the Director of Rooftops - Samantha stepped in; we all came to an amicable solution. She is measured, professional and able to resolve things....
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Comment on agent fees
Bit pricey
Was this helpful? Yes
Nov 11,2016
Minithumbdown
By: '#gladtobeoutofthere'
Nov 11,2016
6 people found
this helpful
Jekyll and Hyde staff here. Terrifying how quickly they changed from nice to nasty in the blink of an eye....
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Sep 26,2016
Minithumbdown
By: 'Goble'
Sep 26,2016
3 people found
this helpful
Absolutely disgusting woman who is rude to landlords and customers. She completely ignored me when I walked in the shop and I had to shout do you want to rent my property or not? Never again! Sloppy service and staff extremely unprofessional and rude....
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Comment on agent fees
Agent fees are desperate!
Was this helpful? Yes
Aug 26,2016
Minithumbdown
By: 'Seekerniceplace'
Aug 26,2016
4 people found
this helpful
I was writing a bad review anyway but now so relieved that I wasn't able to rent property from rooftops based on the other reviews. The first property went to view couldn't access. Second was told about a damp problem just before but viewed anyway and after 6 months looking thought found right place subject to landlord advising on repair. Nobody else was looking at property this week so no rush to secure and would get back to me with move-in estimate and given form to fill in. After this lie fou...
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What agent could do to change your mind?
Don't know never even got through that.
Attached Files
Comment on agent fees
Don't know never even got through that.
Was this helpful? Yes
Feb 19,2016
Minithumbup
By: 'Bee'
Feb 19,2016
0 people found
this helpful
I was delighted to find an agent who only looks after Lettings and does it well! They knew the business inside out and all the girls at the Wilmslow office were charming. Would recommend them to everybody as a managing agent....
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Comment on agent fees
High-street fees but worth paying the difference, all inclusive.
Was this helpful? Yes
Dec 07,2015
Minithumbdown
By: '"TheThreeLads"'
Dec 07,2015
3 people found
this helpful
Rooftops are possibly the most incompetent bunch of people ive ever dealt with. We moved in to a broken fridge and flooded washing machine, while our boiler was certified as unsafe by British Gas a few months after moving in. We had a tree come down in strong winds in the back yard and, after constant hassling, finally had it removed SIX MONTHS later. Every little problem we had seemed to be a constant struggle to get things done. They didn't seem to ever properly know our names and who was who...
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Comment on agent fees
Fees ok for the area and size of house. Not the service
Was this helpful? Yes
Jan 04,2015
Minithumbdown
By: 'SASH'
Jan 04,2015
4 people found
this helpful
I don't even know where to start! 1 - Inventory not accurate. They miss items/furniture; items recorded in the wrong room; condition incorrect - makes it difficult to track what's missing or what's broken when tenants leave. 2 - they don't chase tenants with rent arrears, I have to keep chasing them to chase the tenants. They appear gullible and listen to tenants 'bulls**t excuses. In the end, I'm the one who lost money and out of pocket in the thousands as they didn't do their job. 2nd se...
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Was this helpful? Yes
Aug 28,2014
Minithumbdown
By: 'jat'
Aug 28,2014
5 people found
this helpful
completely agree with all of the above comments. They offer a poor inventory and its funny how things that go missing were not even on the inventory. The fees keep going up especially repair bills by `legitimate local companies` but often cant produce valid receipts. The rent in the area isn`t the best so when they make extortionate deductions, you are not left with much!! Worryingly, when you speak to them they are keen on telling the landlord about the rights of the tenant with no...
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Jul 10,2014
Minithumbdown
By: 'Unhappy Landlord'
Jul 10,2014
5 people found
this helpful
As a former landlord myself I've spoken to my tenants to gauge what Rooftops is all about. Here are some negative points for potential tenants and landlords to be aware of: 1. Rooftops has a clause in all contracts that says you cannot change utility provider. This is illegal, if you pay for bills then you can change, full stop. Laws cannot be revoked by any contract. 2. They have a 3 monthly inspection of the property - if you like your privacy then do not use Rooftops. 3. They rush th...
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Comment on agent fees
Another rip off area, fees keep adding up. The first price is never what you pay (like Ryanir/Easyjet)
Was this helpful? Yes
By: jat
Aug 28, 2014
View all comments (1)
completely agree with the above post. Rooftops seems to be geared towards the tenent rather than being fair to both. Furthermore they will always bumps up repair bills to a point where you done actually get much return (you dont get much in this area region of the country). ...



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