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Romans

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Properties for Sale
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“Excellent Support Service...”

Dec 03,2018
Minithumbup
By: 'Steve Blunden'
Dec 03,2018
0 people found
this helpful
We have been in the property now for well over 10 years, and seen different agents come and go. But Matt has been the best so far. When things needed to be done, he saw to it they were done. He is also the only agent ...
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Comment on agent fees
The only fees to comment on are the general fees that Romans charge every time the tenancy is renewed. We have seen this "Admin fee" rise from around £40 to well over £100. We note that this is a practice common with many Letting Agents; and which the Government are investigating..
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“Shameful...”

Nov 21,2018
Minithumbdown
By: 'ANNOYED'
Nov 21,2018
2 people found
this helpful
I recently accepted an offer on my property through another agent. However my neighbour decided also to market her property through Romans. It was not long before Romans approached My Buyer to notify them that my neighbour was also on the market and they were ...
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Comment on agent fees
NA
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“Please, please avoid....”

Nov 01,2018
Minithumbdown
By: 'Susan'
Nov 01,2018
3 people found
this helpful
They will collect their extortionate fees and then reject any responsibility whatsoever to manage the property, despite declaring themselves "agents" of the landlord and on paper assuming all responsibility. However, they are masters of cheap talk, time-wasting, delays and avoidance techniques - no ...
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“Very poor service, please avoid...”

Oct 26,2018
Minithumbdown
By: 'CA'
Oct 26,2018
1 people found
this helpful
The communications between the Bath branch and the HO is ridiculously poor, I would suggest copying in their branch generic email in every correspondence just to ease things up for yourselves. The attitude and service is bad even from the branch manager. This place is ...
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Comment on agent fees
average.
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“Take forever to resolve any issues...”

Oct 12,2018
Minithumbdown
By: 'James'
Oct 12,2018
2 people found
this helpful
Romans are a dreadful property manager and always take significantly longer than expected to deal with any issue. It took a year to get new windows for our house, a month for them to refund me for a washing machine that I bought when the ...
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Comment on agent fees
They charge fees that are entirely unnecessary, such as renewal fees. They charge despite the fact that you can print out any documents off the web or even just update the date on existing contracts. For this service they charge £140
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“Waste of space...”

Oct 12,2018
Minithumbdown
By: 'M.Starkey'
Oct 12,2018
1 people found
this helpful
Having been the unwitting victim of the outright lacklustre communication, abhorrent and morally bankrupt business practises of other letting agencies, imagine my surprise when learning that I hadn't scrapped the bottom of the barrel until I dealt with Romans. In the event that you ...
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Comment on agent fees
Overpriced based on you see nothing special for your money.
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“Hopeless...”

Oct 01,2018
Minithumbdown
By: 'Jem'
Oct 01,2018
2 people found
this helpful
Totally incompetent in every respect. Quite how they can charge for their 'service' is beyond belief. They seem unable to get even the most basic of tasks done ..... and when they do actually do anything they get it wrong. Has led to costs for me ...
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Comment on agent fees
Average. But so not worth it.
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Sep 11,2018
Minithumbdown
By: 'SouthWestDave'
Sep 11,2018
3 people found
this helpful
I've had my flat rented out using Bramptons since 2012 and whilst they were not the cheapest, I was happy with the service they provided. Since this agency has been under the guise of Romans the competency of the staff has seemingly plummeted. Contractors working ...
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Comment on agent fees
Higher than average, but not excessively so.
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“Extremely Poor Service...”

Sep 07,2018
Minithumbdown
By: 'Worst letting agent I have used'
Sep 07,2018
3 people found
this helpful
Extremenly poor service. Very coporate and rigid and no communication between staff. No communication between head office and branch and the worst weekend service with no one answering phones at the branch which means if you are moving house on a weekend then GOOD LUCK ...
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“Lettings agent...”

Aug 17,2018
Minithumbup
By: 'Nat'
Aug 17,2018
0 people found
this helpful
Nick Smith was really professional and helpful throughout the process. He handled all questions and concerns in a professional manner. Made the process as simple as possible....
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“Letting review as a landlord...”

Aug 13,2018
Minithumbdown
By: 'Sasha'
Aug 13,2018
2 people found
this helpful
I wouldnt recommend Romans at all. I feel for the staff at the local branch who have always been polite and helpful (ex-bramptons staff) - they are severely let down by the central property management team. I have been invoiced for the incorrect fees multiple ...
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“Disgusting service...”

Aug 08,2018
Minithumbup
By: 'Disappointed in Bath'
Aug 08,2018
3 people found
this helpful
I wish I could give minus points. I pay for fully managed service yet all Romans do for this money is pass on every minor issue or email to me. They have contractors that charge high prices for little to no work, and overcharge whilst ...
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“Awful...”

Jul 15,2018
Minithumbdown
By: 'Jess'
Jul 15,2018
4 people found
this helpful
I had been warned about Romans....corporate, expensive, no feedback, very poor communication, impossible to get an honest answer, weekend cover very poor, untrustworthy and a total lack of interest once they've got you on their books. Romans are the epitome of everything you'...
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Comment on agent fees
Too high
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“Excellent estate agents, professional, not pushy...”

Jun 27,2018
Minithumbup
By: 'Karyn Fowle'
Jun 27,2018
0 people found
this helpful
Rohan was particularly outstanding, courteous, knowledgeable, good ideas for improvements, instead of just showing us around, he actually 'sold' the property. We had lots of return visits before we committed and nothing was too much trouble. Jonathan was also excellent, would highly recommend...
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Comment on agent fees
Good. Up for negotiations
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“Excellence of all staff and especially the coordinator Loraine Evers...”

Jun 26,2018
Minithumbup
By: 'Bernie P'
Jun 26,2018
0 people found
this helpful
I had to sell my deceased sisters one bedroomed ground floor flat I had dealt with Will Bags before and asked him for a price we should try for and as we had used his services and those of some of his colleagues Len West ...
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Comment on agent fees
As with any agent the fees on face value seem difficult to accept but in this situation worth every penny.
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“Excellent, professional service...”

Jun 13,2018
Minithumbup
By: 'Anastasia'
Jun 13,2018
0 people found
this helpful
I purchased a property via Romans Estate Agent. Will Bragg was very helpful and professional, and his after service was good and unexpected, unlike the agents who sold my house. I highly recommend him....
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Comment on agent fees
Not Applicable
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“Awful customer service...”

Jun 05,2018
Minithumbdown
By: 'Unhappyrenter'
Jun 05,2018
5 people found
this helpful
I would highly recommend that you use any other agent other than Romans. Their customer service skills are awful, becoming rude with me, my partner and then my mum over the phone. Full of empty promises saying that they would sort things and call us ...
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Comment on agent fees
Bad
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“Letting management Useless...”

May 21,2018
Minithumbdown
By: 'Business Man'
May 21,2018
4 people found
this helpful
I have been renting from these guys for just over a year now. I should have guessed from the start when the contracts took an age and insisted on my partner be on the contract, even though she does not live here. Take them ages ...
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Comment on agent fees
BAD
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“Worst estate agents ever...”

May 17,2018
Minithumbdown
By: 'Rachel'
May 17,2018
7 people found
this helpful
The worst estate agents I have ever used. As if it isn't hard enough having to rent a home, Romans like to make sure they make your life hell and rip you off for every single penny you have. If you're a landlord ...
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Comment on agent fees
Terrible
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“Terrible...”

May 15,2018
Minithumbdown
By: 'J chidzey'
May 15,2018
3 people found
this helpful
Have been passed around between several people, which would be fine if they knew how to communicate with each other. Only trying to get as much in admin fees out of us as possible and it is very see-through. Will never use again and wouldn'...
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Comment on agent fees
Large fees and ridiculous admin fees as add-ons.
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“Worse staff ever...”

May 11,2018
Minithumbdown
By: 'Craig'
May 11,2018
2 people found
this helpful
Worse staff ever in the aldershot branch ever kept me in loop what was happening about renting a house ad refused to give back holding fee when it didnt go tho..trisan and charlotte are rude and unhelpful.....
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By: Charlotte
May 11, 2018
View all comments (1)
Thank you for your feedback, if you wish to make a formal complaint please contact welisten@romans.co.uk. ...

“Excellent...”

Apr 26,2018
Minithumbup
By: 'Mr Very Happy'
Apr 26,2018
0 people found
this helpful
My property had been on the market for nearly 1 year (frustrating). I moved to Romans from another high street Estate Agents (I was not feeling the love) about 3 weeks ago. Romans was recommended to me by a friend in Hampshire who sold his property in 6 ...
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Comment on agent fees
Acceptable
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“Thanks for all your help and guidance selling my parents retirement flat....”

Apr 23,2018
Minithumbup
By: 'Sue'
Apr 23,2018
0 people found
this helpful
Thanks to the team at Romans Fleet for all the help and guidance they gave me whilst selling my parents retirement flat. There were a lot of hurdles to overcome along the way and after 16 months and a third offer which did not fall apart ...
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Comment on agent fees
They worked hard to earn every penny.
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“Horrible year without privacy...”

Apr 11,2018
Minithumbdown
By: 'Marina'
Apr 11,2018
4 people found
this helpful
I had the disgrace of renting with this people. They got late to the viewing by half an hour. I did not have news about whether the contract was ready until the day before I wanted to move (with a day off, man and van, ...
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“Excellent...”

Apr 05,2018
Minithumbup
By: 'Lucette'
Apr 05,2018
0 people found
this helpful
Romans aldershot is highly recommended. All staff are professional, polite and supportive. Everyone I met or spoken to on the phone have been brilliant and helped guide me through the process of moving. My property was put on the market at a realistic price and ...
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Comment on agent fees
Good
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Mar 07,2018
Minithumbup
By: 'Maxine and Andrew'
Mar 07,2018
0 people found
this helpful
Sarah was fantastic from start to finish of finding us what we wanted , explained what we wanted and the first house she showed us we rented, she was always available when we needed any questions answered and sent a lovely email after we moved in ...
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Comment on agent fees
As this is our first rental I didn't have any others to compare to
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Feb 20,2018
Minithumbdown
By: 'Tameka Hue Hamilton'
Feb 20,2018
7 people found
this helpful
I have had the worst experience with Romans Uxbridge branch. I suffered a lot due to their negligence of not ensuring that the landlord provided adequate heating for more than 8 months. Just imagine going through the winter season without adequate heating? Shame on you Romans!...
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Comment on agent fees
Bad. It' s all about the money with this company. Poor customer service.
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Feb 06,2018
Minithumbdown
By: 'Mamba'
Feb 06,2018
4 people found
this helpful
Son unos estafadores, entre ellos y los landlords tienen el negocio montado. 3-4 visitas en un a±o fotografiando tus cosas personales, sin permiso por escrito de ningºn tipo. Caso omiso de los problemas del piso. Y estafas a la hora de la devoluci³...
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Comment on agent fees
Unos atracadores de guante blanco
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Dec 22,2017
Minithumbdown
By: 'Kim'
Dec 22,2017
15 people found
this helpful
I tried to rent a flat from Romans, I liked the flat and I put the offer in, than I found out estate agents Fees were £760.00 Where most estate agents fees range £200 - £250. I asked the agent how do you justify the price being 300% more ...
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Comment on agent fees
Terrible Stealing in brought day light
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Dec 02,2017
Minithumbup
By: 'Joanne'
Dec 02,2017
12 people found
this helpful
I have rented a property from Romans Estate Agents from February 2017 till October 2017. I had just moved from Holland, found myself a permanent job, but still had to pay 5 months upfront, as was new in the country. So I did use all my savings to ...
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Comment on agent fees
Very bad, never again.
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ARLA TPOS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
432 29 474 148 287 20 154 11 76 49

Fees

No fees set.

Complaints Procedure

No procedure available.

Awards won by Romans

Individual Branch Awards

Aldershot, GU11

Bracknell, RG12

Crowthorne, RG45

Farnborough, GU14

Lower Earley, RG6

Lower Earley, RG6

Reading, RG4

Woodley, RG5

Guildford, GU46

Wokingham, RG4

Guildford, GU15


Bath
34 Southgate St, Bath BA1 1TP
(4)
Burnham
78 High Street, Burnham SL1 7JT
(8)
Gerrards Cross
16 Packhorse Rd,, Gerrards Cross SL9 7DA
(3)
show all branches (30)
Guildford
Pilgrim House, 254 High Street, Guildford GU1 3JG
(2)
King Street Lane
4 King Street Lane, Wokingham RG41 5A
(46)
Lower Earley
Unit 1 Chalfont Court, Lower Earley RG6 5SY
(94)
Maidenhead
The Banking Hall, 41 Queen Street, Maidenhead SL6 1NB
(5)
Office 10
62-64 Reading Road, Yateley GU46 7XL
(63)
Office 11
Roman House 118 The Broadway, Bracknell RG12 1AR
(147)
Office 14
167 Victoria Road, Aldershot GU11 1JT
(78)
Office 15
23 Market Place, Wokingham RG40 1AP
(18)
Office 17
122 London Road, Camberley GU15 3TJ
(11)
Office 20
257 Fleet Road, Fleet GU51 3BN
(6)
Office 21
33-34 Market Place, Reading RG1 2DE
(43)
Office 23
1 Chalfont Court Chalfont Way, Lower Earley RG6 5SY
(20)
Office 26
13 Bridge Street, Reading RG4 8AA
(52)
Office 3
2-3 Winton Square, Basingstoke RG21 8EN
(80)
Office 4
122 London Road, Camberley GU15 3TJ
(49)
Office 5
246 High Street, Crowthorne RG45 7AP
(31)
Office 7
67 Victoria Road, Farnborough GU14 7PL
(63)
Office 8
76 Yorktown Road, Sandhurst GU47 9BT
(26)
Office-24
30-30a School Road, Reading RG31 5AN
(11)
Staines-upon-Thames
4-8 Kingston Road, Staines-upon-Thames TW18 4LG
(7)
Sunningdale
Scotch Corner London Road, Sunningdale SL5 0ER
(3)
Uxbridge
10 High S, Uxbridge UB8 1JN
(0)
Uxbridge
10 High Street, Uxbridge UB8 1JN
(1)
Uxbridge
10 High Street, Uxbridge UB8 1JN
(1)
West Drayton
15 High St, West Drayton UB7 7QG
(1)
Windsor
Regency House, 4 Clarence Road, Windsor SL4 5AD
(6)
Woodley Office
301 Loddon Bridge Road, Woodley RG5 4BE
(137)


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