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No description available.
Dec 06,2016
Minithumbdown
By:
Dec 06,2016
1 people found
this helpful
Absolutely awful estate agents. Wouldn't trust them further than I could throw them. Goodness knows why they have been given glowing reviews & 5 stars. My experience of this establishment is that they are VERY unprofessional and extremely dishonest. Beware any prospective client, do not use them, you have been warned!...
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Was this helpful? Yes
Nov 21,2016
Minithumbdown
By:
Nov 21,2016
3 people found
this helpful
The worst estate agent you can imagine!!! After dealing with sales and lettings department I can't describe the frustration and stress they have caused. Agents are misleading about sales and are unable to answer simple letting questions. Unfortunately our estate agent was bought by Romans and we had no chance as to accept these changes. I personally would never let from them....
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Comment on agent fees
BAD!!!
Was this helpful? Yes
Nov 21,2016
Minithumbdown
By:
Nov 21,2016
4 people found
this helpful
This is the worst estate agent I have ever had the displeasure of working with. We lived in the house for just 8 months.. Paid £1800 deposit and kept the house in great condition. We even paid £250 for a professional cleaner. In the end, they got their inventory person to write the most ridiculous things I have ever seen in my life.. Like Dust inside the radiator.. In the end they took £500 from my deposit. These are the sort of companies that give estate agents bad names.. We ...
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Comment on agent fees
Bad... Really expensive
Was this helpful? Yes
Nov 18,2016
Minithumbdown
By:
Nov 18,2016
2 people found
this helpful
WORST ESTATE AGENT EVER!!! Worst estate agent ever!!! Rude, fob you off, given wrong information by sarah, dont get called back when they say they will the most recent by amena, I had to chase my contract renwals, I had to chase my end of tenancy as they dont acknowledge anything, the list can go on!! Words cannot describe how bad they are (well they can, I just dont think I can use them on here)! 1 star given because I had to, I would like to of given zero! I cannot stress this enough- ...
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Was this helpful? Yes
Nov 17,2016
Minithumbdown
By:
Nov 17,2016
2 people found
this helpful
Despite having rented a property a month ago, we are still having problems with maintenance issues and missing keys, Iv emailed the maintenance person and tried to call on numerous occasions, and she NEVER replies. We feel that we have been pushed to one side now that they have got all our admin fees and ££ from us. WORST CUSTOMER SERVICE EVER. The maidenhead branch were great !...
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Comment on agent fees
Bad
Was this helpful? Yes
Nov 07,2016
Minithumbdown
By:
Nov 07,2016
2 people found
this helpful
Worst customer service.I was interested in property and she keep denying me sating she is not getting reply from the owner I jeep chasing her and at the end she left me a voice mail saying he accepted another offer.if I am paying 900 fee I expect the process to be transparent. Than I booked another property for viewing on Saturday with one of MariAnna's colleague and didn't get any confirmation I called on friday to confirm and again MARIANNA picked up the phone and told me that this tenant dos...
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Comment on agent fees
Too high fees for a poor customer service.
Was this helpful? Yes
Oct 20,2016
Minithumbup
By:
Oct 20,2016
2 people found
this helpful
Really impressed with Elaine, very professional with her approach and first property manager I felt that actually listens to your concerns and acts on it...
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Was this helpful? Yes
Oct 11,2016
Minithumbdown
By:
Oct 11,2016
2 people found
this helpful
We saw with them a property and we fell in love with it! At the moment of visiting it the agent told us that double bed and sofa were included in the rent ( in fact on the announce it was written fully furnished) but after paying 500 pounds o hold the apartment we discovered that neither bed nor the sofa were included! So we changed our mind and we left the property. Other problem w had with Romans in Bracknell! First of all, at the moment of the viewing they didn`t know exactly what was include...
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Was this helpful? Yes
Sep 19,2016
Minithumbdown
By:
Sep 19,2016
2 people found
this helpful
Useless, beyond difficult. Unable to keep to confirmed appointments. Took the holding fee then did nothing to get references for 2 weeks. Almost failed referencing as my previous landlord was out of the country. They had no contingency. Was resolved, 2 days before move in. By me. Not by the referencing agency. Failed to clean. Failed to fix broken objects. Handyman let himself in unannounced a few days after we moved in. Property manager appears to only be available 1 day a week. And is useless....
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Comment on agent fees
Awful. After receiving quite without tax, paid and then was chased for payment. Also paid for referencing, then did it all myself.
Was this helpful? Yes
Sep 19,2016
Minithumbdown
By:
Sep 19,2016
3 people found
this helpful
I am a Landlord with two properties, until May of 2016 they were manged by Leaders who were merged with Romans who took over the management. They are dire. One potentially useful feature is online statements and other details, this is good except that when I want to change my own personal details I can't as my postcode is wrong - I live abroad. They have not fixed this software. I find now that they appear not to have communicated the office change of address at takeover in any event ground re...
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Comment on agent fees
Outrageously high for example to renew a tenancy with no changes £70 + VAT.
Was this helpful? Yes
Sep 13,2016
Minithumbdown
By:
Sep 13,2016
3 people found
this helpful
Honestly I dont know how they still manage to operate. If everyone weve had to deal with as a property manager put their heads together and tried to arrange a piss up in a brewery they wouldn't be able to do it. After about 6 changes I dont actually know who our property manager is anymore. They arrange visits but never turn up, on 3 occasions they have not known where the management key is for our property. It just seems like a massive shambles. We had to negotiate the initial admin fees with t...
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Comment on agent fees
Horrendous
Was this helpful? Yes
Sep 04,2016
Minithumbup
By:
Sep 04,2016
5 people found
this helpful
What a joke! I'm guessing that the majority of these (good) reviews are fake. As a renter, I have never dealt with a more difficult agency. On several occasions they have directly contravened terms of my lease (attempting to put the rent up by an extortionate amount/organising non-emergency visits without the requisite 24 hours notice/not fixing things such as a broken boiler in February/sending in workmen to 'fix' things who actually make the problem worse/etc) I could write an essay on the ...
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Comment on agent fees
Bad
Was this helpful? Yes
Aug 18,2016
Minithumbdown
By:
Aug 18,2016
5 people found
this helpful
Romans in Windsor completely omitted to tell us about all the costs until after we paid our reservation fee. The manager Sam Morton actually told us that we had to take their contents insurance because we have a dog. This is a complete lie and is another extortionate cost on which they gain commission! This was on top of other cleaning costs we had to suddenly take on. They also try to flog you utilities and broadband that they gain commission on. Their fees are probably the highest in Wind...
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What agent could do to change your mind?
Fees are some of the highest in Windsor, double some of the higher end agents. ‚£500 admin fee for the first tenant then ‚£199 for the second is a complete rip off!
Comment on agent fees
Fees are some of the highest in Windsor, double some of the higher end agents. ‚£500 admin fee for the first tenant then ‚£199 for the second is a complete rip off!
Was this helpful? Yes
Aug 12,2016
Minithumbdown
By:
Aug 12,2016
3 people found
this helpful
I strongly believe they are unprofessional. I'd say to keep away, do not rely on them. At the very beginning, they broke my trust. We shortlisted a property advertised by them on 10th August, i called them the same evening but unfortunately they were closed. The next day early morning i called them and spoke to them about the property, i clearly told them i like the property and would like to view it as soon as possible. Stating the fact that currently tenants are there they agreed for a viewing...
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What agent could do to change your mind?
N/A
Comment on agent fees
N/A
Was this helpful? Yes
Jun 24,2016
Minithumbdown
By:
Jun 24,2016
4 people found
this helpful
Every customer would expect polite professional behaviour. When dealing with the Bracknell Romans Sales Team one receives rude, condescending and dismissive behaviour. Contradicting content/feedback on queries depending with whom you are speaking with. There is a clear drop of customer focus once a 'deal' is completed, forget about post offer/acceptance, exchange up to completion support. Makes one think as soon as they secure their 'fee', they do not care at all about the customer (buyer) i...
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Was this helpful? Yes
Jun 21,2016
Minithumbdown
By:
Jun 21,2016
4 people found
this helpful
Would give 0 rating if an option. Utterly uncaring and incompetent. Gushingly helpful until you sign up and then spent time since not even doing their basic job with me constantly having to chase them up. Tried to squeeze money out of me and my tenant at every opportunity including trying to get us both to pay an annual tenancy renewal fee ( tell letting someone agents you want a rolling contract and this will avoid those charges - something they won't volunteer to tell you!). Also kept money ba...
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What agent could do to change your mind?
Huge monthly charge for doing nothing nut raise my blood pressure at their lack of competence and lack of care.
Comment on agent fees
Huge monthly charge for doing nothing nut raise my blood pressure at their lack of competence and lack of care.
Was this helpful? Yes
Jun 21,2016
Minithumbup
By:
Jun 21,2016
0 people found
this helpful
Recently used Romans Bracknell branch as I sold my house in Bracknell to move on to new adventures. I found them to be very professional and on the very final day could not have moved without the help from Josh Aylott who deserves as special mention. Moving house is very stressful, Romans made it bearable....
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Comment on agent fees
Market average
Was this helpful? Yes
Jun 20,2016
Minithumbdown
By:
Jun 20,2016
3 people found
this helpful
I stay in 27 Riverside House Reading. Initially I had a wonderful experience with Romans when I took the house a month back on let. Excellent service from Donna, Samantha. But the after sale services have been horrible. Its more than a month now & the hob is not working in my apartment. I have atleast written 50 mails & 50 calls but still this is not fixed. My property is managed by ROmans so I am do not have the owner's contact. I have 2 toddlers who eat pressure cooked food but I am no...
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Was this helpful? Yes
Jun 10,2016
Minithumbdown
By:
Jun 10,2016
3 people found
this helpful
I had rented a flat through Romans Reading. At the end of tenancy, there were some stains on the carpet. I got them professionally cleaned and the stains lightened. They said they were not happy with the cleaning and got them cleaned again. But still the stains didn't disappear. They said the carpet needs to be replaced and asking me to pay 688£. In total they are asking me to pay 96 for cleaning the carpet and 600£ for replacing the same carpet which was cleaned twice. Ridiculous. T...
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What agent could do to change your mind?
Agency fees is ridiculously high.
Comment on agent fees
Agency fees is ridiculously high.
Was this helpful? Yes
May 23,2016
Minithumbdown
By:
May 23,2016
4 people found
this helpful
Would definitely NOT recommend under any circumstances Romans. On top of total lack of genuine care for tenants, they are incompetent, unresponsive and show no will at all to actually try and do what you would expect from a proper letting agency. They have simply never gave any support when needed (no proper heating for around 4 months, no proper external lighting just to name a few) and did not care to sort out problems they have been creating as well as not respecting basic law when related to...
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What agent could do to change your mind?
Expensive
Comment on agent fees
Expensive
Was this helpful? Yes
May 11,2016
Minithumbup
By:
May 11,2016
0 people found
this helpful
Mr. Suleiman is very cooperative and dedicated to his work. He is very helpful and understanding. He managed to show me the flat that meets my requirement from the first review. I am very thankful to him and to Romans....
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Comment on agent fees
Fees are reasonable.
Was this helpful? Yes
May 06,2016
Minithumbdown
By:
May 06,2016
5 people found
this helpful
Shockingly bad. Unhelpful, obstructive and expensive. Write their fees into the tenancy agreement despite not being a party to it. Bully the landlord into accepting their policies despite having no foundation at law. Tried to make me pay a year (yes, a year) rent upfront because the credit agency said my cash in bank, rental income (much higher than the rent on this place) and salary are all irrelevant, till the landlord overruled them. Everything they do is driven by their fees, or setting up f...
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What agent could do to change your mind?
They have fees for absolutely everything.
Comment on agent fees
They have fees for absolutely everything.
Was this helpful? Yes
Apr 05,2016
Minithumbdown
By:
Apr 05,2016
3 people found
this helpful
I unfortunately rented with this agent. Avoid them as much as you can. They are totally incompetent and will never help to fix any problem you may have. I dealt with Matthew Pulford at the beginning; he was rude and and showed he just did not care at all. He was a total disgrace, never replied emails and forced me to contact the landlord directly. Guess what? once I contacted the landlord and complained about him he was all calling and asking but even then he was rather a waste of space. I de...
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Was this helpful? Yes
Mar 15,2016
Minithumbup
By:
Mar 15,2016
3 people found
this helpful
We were really please with the support we were given from Romans regarding the Sale of our property. We could contact the Agent any time. We also got our mortgage through Romans. Big thank you to Manasi Dave for recommending Romans to us....
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Comment on agent fees
Agent's fees were reasonable.
Was this helpful? Yes
Mar 08,2016
Minithumbdown
By:
Mar 08,2016
3 people found
this helpful
Really are the worst letting agency I have ever had to deal with. Money grabbing * who try to get every penny of your deposit for slight problems that are natural wear and tear or landlord responsibility. Each interaction with them over the year I was renting was a nightmare. Each member of staff was incompetent at managing the smallest problem fully correctly. Will NEVER use this company again, and will be doing my best to stop others....
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Comment on agent fees
Super bad.
Was this helpful? Yes
By: Paul
Mar 31, 2016
View all comments (1)
Romans have been a pain since day one I started renting through them along with my partner. They have been very unhelpful with any queries we've had, especially when the front door of the property wasn't opening and closing properly and had to be fixed. We called them to address the issue and they said they will call back but they never did. Now that we're moving out they started holding viewings but no one bothers to tell us if a viewing gets cancelled! Then they asked us to pay a fee for a ref....
Dec 10,2015
Minithumbdown
By:
Dec 10,2015
3 people found
this helpful
Avoid this agent at all costs they are aggressive and rude. Demanding deposits with threatening e mails but never answering questions you have over the property. Inappropriately addressing you in written communications. When you raise a complaint they defend themselves rather than deal with the complaint, but then that's what you get with a firm run by teenagers. Best advice find another agent run by grown ups and don't use Romans ever, maybe when they have no new business they might actuall...
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Nov 28,2015
Minithumbdown
By:
Nov 28,2015
4 people found
this helpful
You won't get your full deposit back. Avoid these letting agents. You will be force to pay an 'independent' inventory clerk who will make the case for you to pay as much as possible. I never had issues with any letting agency before and I never ever had a deposit reduced I'm the past after several years of renting with different companies. Romans have been by far the most expensive in administration charges and the worst in deposit deductions and it was only 6-month tenancy with Romans...
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Was this helpful? Yes
Nov 12,2015
Minithumbdown
By:
Nov 12,2015
3 people found
this helpful
I have contacted this company via phone and email over 7 times to make a complaint about the property. I have had no reply and still live in unfit conditions. If I was a tenant or landlord looking to rent / let property in the Windsor area then I would definitely look elsewhere....
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Was this helpful? Yes
Nov 10,2015
Minithumbdown
By:
Nov 10,2015
4 people found
this helpful
I don't know what the Romans experience is like as a tenant but from a landlord's point of view, it is dismal, especially given the high fees they charge. If you live in the area, I would recommend managing it yourself; everything will be done quicker, and you will spend less time on the phone. My principle complaints are that they are terrible at communicating with the landlord, or even each other, and that they do not provide adequate instruction or supervision for their subcontractors. ...
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What agent could do to change your mind?
Return my phone calls or e-mails Supervise subcontractors Avoid lying to me Give me the rent money
Comment on agent fees
If the agent were good the fee would be expensive. They are not good; the fee is disgusting.
Was this helpful? Yes
Oct 29,2015
Minithumbdown
By:
Oct 29,2015
4 people found
this helpful
TERRIBLE from start to finish. The staff are rude and always unhelpful and as soon as I informed them we were moving out of the property the service turned even worse. I was passed between a range of consultants during my tenancy and never had a clue who my property manager was supposed to be. Its difficult as Romans seem to dominate the property market at the moment and its a shame. It took weeks to get anything fixed in the house, I was left with a broken shower twice for over a month, and tha...
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Was this helpful? Yes

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
429 22 466 109 283 19 151 11 74 45

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.

Complaints Procedure

No procedure available.

Awards won by Romans

Individual Branch Awards

Aldershot, GU11 1JT

Bracknell, RG12 1AR

Crowthorne, RG45 7AP

Farnborough, GU14 7PL

Lower Earley, RG6 5SY

Lower Earley, RG6 5SY

Reading, RG4 8AA

Woodley, RG5 4BE

Yateley, GU46 7XL

Wokingham, RG41 5A

Camberley, GU15 3TJ

Firm rankings



Burnham
78 High Street, Burnham SL1 7JT
(3)
Guildford
Pilgrim House, 254 High Street, Guildford GU1 3JG
(2)
King Street Lane
4 King Street Lane, Wokingham RG41 5A
(43)
show all branches (24)
Lower Earley
Unit 1 Chalfont Court, Lower Earley RG6 5SY
(94)
Maidenhead
The Banking Hall, 41 Queen Street, Maidenhead SL6 1NB
(1)
Office 10
62-64 Reading Road, Yateley GU46 7XL
(60)
Office 11
Roman House 118 The Broadway, Bracknell RG12 1AR
(141)
Office 14
167 Victoria Road, Aldershot GU11 1JT
(76)
Office 15
23 Market Place, Wokingham RG40 1AP
(17)
Office 17
122 London Road, Camberley GU15 3TJ
(9)
Office 20
257 Fleet Road, Fleet GU51 3BN
(5)
Office 21
33-34 Market Place, Reading RG1 2DE
(31)
Office 23
1 Chalfont Court Chalfont Way, Lower Earley RG6 5SY
(20)
Office 26
13 Bridge Street, Reading RG4 8AA
(48)
Office 3
2-3 Winton Square, Basingstoke RG21 8EN
(79)
Office 4
122 London Road, Camberley GU15 3TJ
(49)
Office 5
246 High Street, Crowthorne RG45 7AP
(30)
Office 7
67 Victoria Road, Farnborough GU14 7PL
(60)
Office 8
76 Yorktown Road, Sandhurst GU47 9BT
(26)
Office-24
30-30a School Road, Reading RG31 5AN
(9)
Staines-upon-Thames
4-8 Kingston Road, Staines-upon-Thames TW18 4LG
(2)
Sunningdale
Scotch Corner London Road, Sunningdale SL5 0ER
(1)
Windsor
Regency House, 4 Clarence Road, Windsor SL4 5AD
(3)
Woodley Office
301 Loddon Bridge Road, Woodley RG5 4BE
(135)

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