Romans
4.1/5, 1700 reviews
84% recommended
55% sales valuation accuracy
78% sales fee satisfaction
40% lettings valuation accuracy
25% lettings fee satisfaction
No company information

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 55% 78% £34,000 £730,000
Lettings 40% 25% £700 £2,150
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
434 32 474 155 292 21 158 11 74 49
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“Fraiser is a very reliable polite and knowled......”

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Oct 12,2019
Minithumbup
By: 'Sanjay shroff'
Oct 12,2019
0 people found
this helpful
Fraiser is a very reliable polite and knowledgeable individual. Be certain to ask for him when selling your house Excellent service and rapid response to any questions...
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“Horrendous experience. Unfortunately we are t......”

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Oct 01,2019
Minithumbdown
By: 'Clare'
Oct 01,2019
1 people found
this helpful
Horrendous experience. Unfortunately we are tied in for a year. My advice if ask for ALL the fees in writing. All the little add ons . They even want to force you to pay a monthly indemnity insurance premium to cover their incompetence ! As soon as ...
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“Romans lettings- avoid like the plague. Staff......”

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Sep 12,2019
Minithumbdown
By: 'Claudine Lyons'
Sep 12,2019
1 people found
this helpful
Romans lettings- avoid like the plague. Staff don’t always return calls, we have been falsely accused. They don’t care about the tenants - they forget that the tenants keep them in jobs. Our check-in inventory clearly states the garden had weeds. We have ...
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“Upset...”

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Aug 07,2019
Minithumbdown
By: 'Disappointed'
Aug 07,2019
1 people found
this helpful
A one in a lifetime experience. Stratospheric fees, hidden costs, forced insurance, intrusive unnecessary checks. A company to avoid if at all possible. High pressure to get the "holding deposit" paid then the all the other shenanigans begin....
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Comment on agent fees
extremely high
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“Rented with hours of going live!...”

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Jul 13,2019
Minithumbup
By: 'John pemberton'
Jul 13,2019
0 people found
this helpful
I'm seriously impressed with this Estate Agent (I'm a landlord of 15 yrs with property around the country). They clearly have the trust in their prospective tenants to be able to place them with rental property. Our property was accurately valued , photographed, listed and rented within ...
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“Overall a generally shocking experience, avoid like the plague.....”

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Jul 11,2019
Minithumbdown
By: 'Thomas Welch'
Jul 11,2019
0 people found
this helpful
Overall a generally shocking experience, if I was a landlord I would certainly not entrust my property with Romans and if I was considering letting even if the property looked fantastic I would highly recommend ANY other lettings agency. The customer service is atrocious, you ...
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“Horrible unprofessional service...”

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Jul 09,2019
Minithumbdown
By: 'Roberto Gaidarji'
Jul 09,2019
1 people found
this helpful
You cannot trust them,. Unfortunately. I had a house let agreed. The house was in a very poor condition, so the Landlord agreed to refurbish it. I had to wait almost a month ans when i finally got the keys, no work whatsoever was done ...
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“Poor service...”

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May 29,2019
Minithumbdown
By: 'Farnboroughrenter'
May 29,2019
0 people found
this helpful
We have been renting with Romans for over a year now and we continue to be very disappointed with their service. They add on extortionate admin fees wherever possible, are very hard to get hold of when there is an issue and the customer service ...
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Comment on agent fees
Extortionate
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“Romans - repeat failures....”

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May 27,2019
Minithumbdown
By: 'ByeByeRomams'
May 27,2019
1 people found
this helpful
Romans Estate Agency Fleet. I have used this agent twice, 20 years or so apart, on both occasions I have found them to be quite frankly terrible. On the first occasion they failed to connect us, as a seller with the people we eventually sold to ...
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“Helpful Staff...”

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May 22,2019
Minithumbup
By: 'Munn'
May 22,2019
0 people found
this helpful
We found all the staff very professional and approachable. They worked hard to find us a suitable property - which they did - very happy in our new home....
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Comment on agent fees
Good
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“Excellent agent for sale and purchase...”

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May 13,2019
Minithumbup
By: 'Natalie'
May 13,2019
0 people found
this helpful
We looked at a few agents for selling our house but Romans came out the best for value and outstanding customer service. The Basingstoke office is well resourced and managed. Matt Hobbs drove the sale forward with a campaign of viewings in the first few ...
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Comment on agent fees
Agent fee's within the lower end of industry standard.
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“Appalling Service...”

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May 08,2019
Minithumbdown
By: 'SKH'
May 08,2019
1 people found
this helpful
AVOID AT ALL COSTS. We moved into our rented property under the understanding that the filthy carpets (80% stained with dog urine) would be replaced, plumbing and electrics fixed and that everything would be in full working order. Having paid extensive fees to Romans, we moved ...
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Comment on agent fees
High fees for zero service - awful
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“Excellent service by Alfie...”

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Mar 12,2019
Minithumbup
By: 'Mrs Gurung'
Mar 12,2019
1 people found
this helpful
We received a excellent service from Alfie and Matt at Romans camberley.We dealt with Alfie who was in constant communication with us from the beginning to end..we would definately recommend to use Romans in future and anyone wanting to buy a house......
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By: Khaled BinAli
Mar 25, 2019
View all comments (1)
I would like to thank Suresh Rana Magar from Romans-Reading Town Center for his excellent efforts to complete my new property letting agreement. Suresh was very instrumental and key person in all communication with the landlord and he resolve all issues effectively and timely. ...

“Effective Communicator...”

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Mar 07,2019
Minithumbup
By: 'Ian Peake'
Mar 07,2019
0 people found
this helpful
Tristan Coles dealt with us very efficiently, always keeping us up-to-date & promptly dealing with any queries or telephone calls....
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“Finding a tenant...”

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Feb 26,2019
Minithumbup
By: 'Paul'
Feb 26,2019
0 people found
this helpful
Nick has been fantastic. He has kept me fully informed throughout the whole process of finding a tenant. If he says he will call back, he does and is always polite and friendly. He is an asset to Romans,...
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Comment on agent fees
Competitive
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“Review mortgage deal...”

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Feb 14,2019
Minithumbup
By: 'Lailani From Bracknell'
Feb 14,2019
0 people found
this helpful
The above staff was kind and patient to look out the best deal that suits my needs. My mortgage interest was adjusted from 5% right down to 1.88%. He was helpful and gives a very honest advised. I am very happy with the service....
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“Awful service do not use...”

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Feb 14,2019
Minithumbdown
By: 'Dexter Lakin'
Feb 14,2019
2 people found
this helpful
We went without a property manager for 6+ months as the previous one had left and no one took over or bothered to tell us. All of our maintenance issues were ignored and at the end of our tenancy they tried to steal from our deposit. ...
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Comment on agent fees
Too high
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“Selling 35 Martel Close...”

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Feb 11,2019
Minithumbup
By: 'Alfie Caudwell'
Feb 11,2019
0 people found
this helpful
Both these two were totally brilliant. Fast, polite, smart, totally on the ball. Had email feedback immediately after every visit....
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Comment on agent fees
Average so fine
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“Cynical money grabbers...”

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Jan 21,2019
Minithumbdown
By: 'ex tenant'
Jan 21,2019
1 people found
this helpful
For many years I was a Romans tenant but because my landlord dealt with maintenance issues I didn't have much to do with them. When I left that flat I found out what they were like. The lady that was due to do the inventory ...
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“Don't Let These People Manage Your Property!...”

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Jan 02,2019
Minithumbdown
By: 'Helen'
Jan 02,2019
2 people found
this helpful
Steve Barratt and the Bromsgrove office have failed spectacularly in their duty of care for my property which was rented out under their full management scheme. Three months after the tenants moved out, leaders had still not attended to the works required and then wondered ...
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Comment on agent fees
Very high, considering the distinct lack of any visible management
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“Excellent Support Service...”

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Dec 03,2018
Minithumbup
By: 'Steve Blunden'
Dec 03,2018
1 people found
this helpful
We have been in the property now for well over 10 years, and seen different agents come and go. But Matt has been the best so far. When things needed to be done, he saw to it they were done. He is also the only agent ...
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Comment on agent fees
The only fees to comment on are the general fees that Romans charge every time the tenancy is renewed. We have seen this "Admin fee" rise from around £40 to well over £100. We note that this is a practice common with many Letting Agents; and which the Government are investigating..
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“Shameful...”

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Nov 21,2018
Minithumbdown
By: 'ANNOYED'
Nov 21,2018
2 people found
this helpful
I recently accepted an offer on my property through another agent. However my neighbour decided also to market her property through Romans. It was not long before Romans approached My Buyer to notify them that my neighbour was also on the market and they were ...
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Comment on agent fees
NA
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“Please, please avoid....”

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Nov 01,2018
Minithumbdown
By: 'Susan'
Nov 01,2018
3 people found
this helpful
They will collect their extortionate fees and then reject any responsibility whatsoever to manage the property, despite declaring themselves "agents" of the landlord and on paper assuming all responsibility. However, they are masters of cheap talk, time-wasting, delays and avoidance techniques - no hope of ...
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“Very poor service, please avoid...”

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Oct 26,2018
Minithumbdown
By: 'CA'
Oct 26,2018
1 people found
this helpful
The communications between the Bath branch and the HO is ridiculously poor, I would suggest copying in their branch generic email in every correspondence just to ease things up for yourselves. The attitude and service is bad even from the branch manager. This place is ...
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Comment on agent fees
average.
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“Take forever to resolve any issues...”

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Oct 12,2018
Minithumbdown
By: 'James'
Oct 12,2018
2 people found
this helpful
Romans are a dreadful property manager and always take significantly longer than expected to deal with any issue. It took a year to get new windows for our house, a month for them to refund me for a washing machine that I bought when the ...
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Comment on agent fees
They charge fees that are entirely unnecessary, such as renewal fees. They charge despite the fact that you can print out any documents off the web or even just update the date on existing contracts. For this service they charge £140
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“Waste of space...”

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Oct 12,2018
Minithumbdown
By: 'M.Starkey'
Oct 12,2018
2 people found
this helpful
Having been the unwitting victim of the outright lacklustre communication, abhorrent and morally bankrupt business practises of other letting agencies, imagine my surprise when learning that I hadn't scrapped the bottom of the barrel until I dealt with Romans. In the event that you are ...
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Comment on agent fees
Overpriced based on you see nothing special for your money.
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“Hopeless...”

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Oct 01,2018
Minithumbdown
By: 'Jem'
Oct 01,2018
2 people found
this helpful
Totally incompetent in every respect. Quite how they can charge for their 'service' is beyond belief. They seem unable to get even the most basic of tasks done ..... and when they do actually do anything they get it wrong. Has led to costs for me ...
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Comment on agent fees
Average. But so not worth it.
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“I've had my flat rented out using Bramptons since 2012 and ......”

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Sep 11,2018
Minithumbdown
By: 'SouthWestDave'
Sep 11,2018
3 people found
this helpful
I've had my flat rented out using Bramptons since 2012 and whilst they were not the cheapest, I was happy with the service they provided. Since this agency has been under the guise of Romans the competency of the staff has seemingly plummeted. Contractors working upon ...
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Comment on agent fees
Higher than average, but not excessively so.
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“Extremely Poor Service...”

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Sep 07,2018
Minithumbdown
By: 'Worst letting agent I have used'
Sep 07,2018
4 people found
this helpful
Extremenly poor service. Very coporate and rigid and no communication between staff. No communication between head office and branch and the worst weekend service with no one answering phones at the branch which means if you are moving house on a weekend then GOOD LUCK ...
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“Lettings agent...”

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Aug 17,2018
Minithumbup
By: 'Nat'
Aug 17,2018
0 people found
this helpful
Nick Smith was really professional and helpful throughout the process. He handled all questions and concerns in a professional manner. Made the process as simple as possible....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Romans

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