• claim your profile
    Kelly-Ann Norton
  • claim your profile
    Natalie Boyd
  • claim your profile
    Lauren Wombwell
  • claim your profile
    Nadine Iles MARLA
  • upload your photo
    Michael Page
  • claim your profile
    Tim Allen
  • claim your profile
    Michal Matejka
  • claim your profile
    Simon Brooks
  • claim your profile
    Mike Wilson
  • claim your profile
    Michael Wilson
  • claim your profile
    Ben never got that
  • claim your profile
    Dan Dugay
  • claim your profile
    Kia Buckley
  • claim your profile
    Matt Penfold
  • claim your profile
    Matthew Pulford
  • claim your profile
    Sarah Arnott
  • claim your profile
    Rob Flood
  • claim your profile
    Caty Johnston
  • claim your profile
    Elizabeth Morgan
  • claim your profile
    Kelly Saunders
  • claim your profile
    Charles Rafferty
  • claim your profile
    Mark Heneghan
  • claim your profile
    Katherine Lailey
  • claim your profile
    Annette Dowling
  • claim your profile
    Daniel Collis
No description available.
May 08,2017
Minithumbdown
By:
May 08,2017
0 people found
this helpful
Rented a flat above the yateley branch with nothing but hassle from the agent! Like our sons life wasn't his own Still awaiting deposit return as the wanted to charge for a professional cleaner to remove a single fingerprint from a door handle DO NOT USE ROWMANS ESTATE AGENTS...
read full review
Comment on agent fees
Extortion £500 for a credit check search
Was this helpful? Yes
By:
Jan 01, 1970
View all comments (1)
...
May 03,2017
Minithumbdown
Charlotte Scott
By:
May 03,2017
1 people found
this helpful
As a landlord Romans are the worst I have every had to deal with. They do not care about the landlord or the tenants and only seem interested in how much money they can get out of you. Their communication is terrible, I felt I was always chasing them, they rarely follow up, and they certainly do not take ownership of issues and tend to blame other departments for their failings, so you end up going round in circles with no answers. I would not recommend Romans, look elsewhere first....
read full review
Comment on agent fees
For the fees they take, the level of service should be a lot better.
Was this helpful? Yes
May 02,2017
Minithumbdown
By:
May 02,2017
0 people found
this helpful
Having sold my house through Romans I was passed over to a "move manager" we never met but I was assured this made things smoother. After a week of no news I was then informed the move manager had incorrect contact details after I had complained of lack of contact. After several weeks I then found out my move manager was part time so movements would only occur when she worked. Despite reassurances she was working for me and she was calling morning, lunch time and at the end of the day ...
read full review
Comment on agent fees
Didn't do enough work to justify charging a fee at all!
Was this helpful? Yes
Apr 30,2017
Minithumbup
Karen Campbell
By:
Apr 30,2017
0 people found
this helpful
I have rented a property with Karen as our Prop. manager and I am pleased to say I have found Karen very professional and friendly from day one. She was able to resolve any property matters very quickly, putting us at ease that things were looked after....
read full review
Comment on agent fees
good
Was this helpful? Yes
Mar 22,2017
Minithumbdown
Karen Campbell
By:
Mar 22,2017
3 people found
this helpful
I was tenant with 5 Romans for five years . Initially their property management service was good. But later on Karen Campbell become our property Manager. She is rude, incompetent and irresponsible. She never visited our property and call herself our 'property manager. It was horrible time when she was our property manager. If you are Romans tenant and Karen Campbell is your property manager , I will say change her or your property as ASAP. TBH one star is too good for them....
read full review
Comment on agent fees
If you loose your copy of contract they charge £38 to give you another copy. They will rip you off when you will leave their property
Was this helpful? Yes
Mar 21,2017
Minithumbdown
By:
Mar 21,2017
1 people found
this helpful
Complete rogues, I would never use Romans again for selling. They will give you the highest valuation so that you obviously sign up with them, then a week later call you to say that you need to drop the price - surely that amounts to admitting that their own staff are incompetent?! More likely it's just a shady malpractice to get people to sign up with them in the first place. Apathetic staff, house descriptions are lazy cut and pastes. Amongst the highest fees and definitely the worst service....
read full review
Was this helpful? Yes
By: Mark Wright
Mar 24, 2017
View all comments (1)
Further to your review, comments regarding our service whether negative or positive are extremely important to us and I am sorry in this instance we have not met your expectations. I would very much like to discuss your review with you in person and therefore, would invite you to contact me on my email or direct dial listed below. Kind Regards Mark Wright Regional Director, Residential Sales 01344 404705 mwright@romans.co.uk ...
Mar 20,2017
Minithumbdown
By:
Mar 20,2017
3 people found
this helpful
Worst experience in my life.... 1star is even too good for them! Please try to avoid romans staines! I rented a propert for nerly 1.5 years. Problems started when I asked to repair the dishwasher which was not working from day 1. Property manager Amena will ignore all your e mails, would not even read them (every time when I called she had no idea about the e mails i sent). It took them 7months to send someone to check the dishwasher who just said oh yeah it is broken and that was it, never hear...
read full review
Comment on agent fees
too high! You pay premieum fee to be treated like premium crap!
Was this helpful? Yes
Mar 11,2017
Minithumbdown
Lucy
By:
Mar 11,2017
4 people found
this helpful
If there was an option to give 0 stars I would. I have never dealt with such an incompetent estate agent. They charge a fortune for an appalling service. Sarah gave incorrect information the entire way through the veiwing process which resulted in us moving into a property that was not ready and had none of the major things a rental should have - heating, hot water, security etc. Amina a so called property manager does not respond to calls, ignores emails and when it all gets too much for her si...
read full review
Comment on agent fees
Terrible. Every expensive and over charge for everything!
Was this helpful? Yes
Mar 07,2017
Minithumbdown
By:
Mar 07,2017
5 people found
this helpful
It's a shame I had to enter 1 star because I don't feel they even deserve that. Will never and would never advise anyone to deal with Romans. I've not met one person who hasn't said the same. Absolutely appalling service!...
read full review
Was this helpful? Yes
Mar 03,2017
Minithumbup
Fran Jones
By:
Mar 03,2017
1 people found
this helpful
Romans is a large organisation and every time I contacted them someone different picked up the enquiry and this lack of continuity was very disconcerting until Fran answered the phone. Having explained the issue she volunteered to be my single point of contact and thereafter life as a landlord became much easier. Fran was not just helpful and informative but used her not inconsiderable diplomatic skills to deal with a difficult tenant and it is staff like this which make any agency easier and a ...
read full review
Comment on agent fees
Romans have some of the most extensive range of fees I have seen and this was one of my reasons for moving elsewhere.
Was this helpful? Yes
Mar 02,2017
Minithumbup
Matthew Tomp
By:
Mar 02,2017
2 people found
this helpful
The Romas branch in Maidenhead has to be the worst estate agent I have had to deal with. Rude and disinterested staff at branch. Also despite referencing issues, they retained my entire deposit - unlike other agents who will refund part in similar circumstance....
read full review
Comment on agent fees
Bad
Was this helpful? Yes
Jan 26,2017
Minithumbup
By:
Jan 26,2017
0 people found
this helpful
I had a great experience with Romans Windsor office recently. Having dealt with many estate agents in recent years this was a refreshing change, friendly, helpful and with the rare ability to actually listen to what my requirements are. Head and shoulders above other estate agents, well done keep up the good work....
read full review
Was this helpful? Yes
Jan 20,2017
Minithumbup
By:
Jan 20,2017
2 people found
this helpful
As a long-term landlord I can say that Romans are the worst I have every experienced. They do not care about the landlord or the tenants and only seem to look after themselves (and charge for everything and hold on to your money whilst sorting their issues). Their communication is terrible, rarely follow up, do not take ownership of issues and struggle to produce even an accurate financial statement. I would recommend that anyone considering them look elsewhere first....
read full review
Comment on agent fees
For the "service" offered - outrageous
Was this helpful? Yes
Jan 17,2017
Minithumbup
Iwona Zych
By:
Jan 17,2017
3 people found
this helpful
Romans are the worst agents in Reading to deal with. They not only charge the highest amount of fees for properties, but also the maintenance service sis abysmal. I lived in a property in Kennet Island without a boiler for 4 months and they did nothing about it. During the check-out, even after I got a professional cleaning done, they charged me GBP 250 saying the cleaning was not up to the mark. I heard from some of my other friends as well that Romans are very landlord friendly and they extrac...
read full review
Comment on agent fees
Too high, unreasonable
Attachments
Was this helpful? Yes
Dec 23,2016
Minithumbup
Asheligh Hiscox
By:
Dec 23,2016
0 people found
this helpful
Asheligh from Romans in Yatley has been a delight from the get go. She was the first estate agent we met with and we warmed to her straight away. She is an enthusiastic, helpful, clever and kind young lady with a very bright future. Asheligh showed us the first house we viewed, albeit a little over our budget. We totally fell in love with the home but unfortunately the vendors did not take our offer at first. After viewing over 20 other homes we couldn't help but feel the first one was the one f...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Dec 20,2016
Minithumbdown
By:
Dec 20,2016
3 people found
this helpful
Dreadful - don't do it! It's estate agencies like this one which give Estate Agents a bad name. #letsestateagentsdown Unnecessary Fees. Renowned for not returning deposits when they should....
read full review
Was this helpful? Yes
Dec 09,2016
Minithumbdown
By:
Dec 09,2016
4 people found
this helpful
Worst lettings service I've ever received. 'Andrew frost' or something they never say the surname clearly. He promised to send a pro forma over to me 3 days ago worth £850.00. Still heard nothing back. I moved out my property nearly a month ago and all they want to do is keep hold of my money. Horrendous service and I will not be dealing with these again....
read full review
Comment on agent fees
Extortionate.
Was this helpful? Yes
Dec 06,2016
Minithumbdown
By:
Dec 06,2016
5 people found
this helpful
Absolutely awful estate agents. Wouldn't trust them further than I could throw them. Goodness knows why they have been given glowing reviews & 5 stars. My experience of this establishment is that they are VERY unprofessional and extremely dishonest. Beware any prospective client, do not use them, you have been warned!...
read full review
Was this helpful? Yes
Nov 21,2016
Minithumbdown
By:
Nov 21,2016
5 people found
this helpful
The worst estate agent you can imagine!!! After dealing with sales and lettings department I can't describe the frustration and stress they have caused. Agents are misleading about sales and are unable to answer simple letting questions. Unfortunately our estate agent was bought by Romans and we had no chance as to accept these changes. I personally would never let from them....
read full review
Comment on agent fees
BAD!!!
Was this helpful? Yes
Nov 21,2016
Minithumbdown
By:
Nov 21,2016
7 people found
this helpful
This is the worst estate agent I have ever had the displeasure of working with. We lived in the house for just 8 months.. Paid £1800 deposit and kept the house in great condition. We even paid £250 for a professional cleaner. In the end, they got their inventory person to write the most ridiculous things I have ever seen in my life.. Like Dust inside the radiator.. In the end they took £500 from my deposit. These are the sort of companies that give estate agents bad names.. We ...
read full review
Comment on agent fees
Bad... Really expensive
Was this helpful? Yes
Nov 18,2016
Minithumbdown
By:
Nov 18,2016
6 people found
this helpful
WORST ESTATE AGENT EVER!!! Worst estate agent ever!!! Rude, fob you off, given wrong information by sarah, dont get called back when they say they will the most recent by amena, I had to chase my contract renwals, I had to chase my end of tenancy as they dont acknowledge anything, the list can go on!! Words cannot describe how bad they are (well they can, I just dont think I can use them on here)! 1 star given because I had to, I would like to of given zero! I cannot stress this enough- ...
read full review
Was this helpful? Yes
Nov 17,2016
Minithumbdown
By:
Nov 17,2016
5 people found
this helpful
Despite having rented a property a month ago, we are still having problems with maintenance issues and missing keys, Iv emailed the maintenance person and tried to call on numerous occasions, and she NEVER replies. We feel that we have been pushed to one side now that they have got all our admin fees and ££ from us. WORST CUSTOMER SERVICE EVER. The maidenhead branch were great !...
read full review
Comment on agent fees
Bad
Was this helpful? Yes
Nov 07,2016
Minithumbdown
Marianna Hladka
By:
Nov 07,2016
4 people found
this helpful
Worst customer service.I was interested in property and she keep denying me sating she is not getting reply from the owner I jeep chasing her and at the end she left me a voice mail saying he accepted another offer.if I am paying 900 fee I expect the process to be transparent. Than I booked another property for viewing on Saturday with one of MariAnna's colleague and didn't get any confirmation I called on friday to confirm and again MARIANNA picked up the phone and told me that this tenant dos...
read full review
Comment on agent fees
Too high fees for a poor customer service.
Was this helpful? Yes
Oct 20,2016
Minithumbup
By:
Oct 20,2016
2 people found
this helpful
Really impressed with Elaine, very professional with her approach and first property manager I felt that actually listens to your concerns and acts on it...
read full review
Was this helpful? Yes
Oct 11,2016
Minithumbdown
By:
Oct 11,2016
3 people found
this helpful
We saw with them a property and we fell in love with it! At the moment of visiting it the agent told us that double bed and sofa were included in the rent ( in fact on the announce it was written fully furnished) but after paying 500 pounds o hold the apartment we discovered that neither bed nor the sofa were included! So we changed our mind and we left the property. Other problem w had with Romans in Bracknell! First of all, at the moment of the viewing they didn`t know exactly what was include...
read full review
Was this helpful? Yes
Sep 19,2016
Minithumbdown
By:
Sep 19,2016
4 people found
this helpful
Useless, beyond difficult. Unable to keep to confirmed appointments. Took the holding fee then did nothing to get references for 2 weeks. Almost failed referencing as my previous landlord was out of the country. They had no contingency. Was resolved, 2 days before move in. By me. Not by the referencing agency. Failed to clean. Failed to fix broken objects. Handyman let himself in unannounced a few days after we moved in. Property manager appears to only be available 1 day a week. And is useless....
read full review
Comment on agent fees
Awful. After receiving quite without tax, paid and then was chased for payment. Also paid for referencing, then did it all myself.
Was this helpful? Yes
Sep 19,2016
Minithumbdown
By:
Sep 19,2016
4 people found
this helpful
I am a Landlord with two properties, until May of 2016 they were manged by Leaders who were merged with Romans who took over the management. They are dire. One potentially useful feature is online statements and other details, this is good except that when I want to change my own personal details I can't as my postcode is wrong - I live abroad. They have not fixed this software. I find now that they appear not to have communicated the office change of address at takeover in any event ground re...
read full review
Comment on agent fees
Outrageously high for example to renew a tenancy with no changes £70 + VAT.
Was this helpful? Yes
Sep 13,2016
Minithumbdown
By:
Sep 13,2016
4 people found
this helpful
Honestly I dont know how they still manage to operate. If everyone weve had to deal with as a property manager put their heads together and tried to arrange a piss up in a brewery they wouldn't be able to do it. After about 6 changes I dont actually know who our property manager is anymore. They arrange visits but never turn up, on 3 occasions they have not known where the management key is for our property. It just seems like a massive shambles. We had to negotiate the initial admin fees with t...
read full review
Comment on agent fees
Horrendous
Was this helpful? Yes
Sep 04,2016
Minithumbup
By:
Sep 04,2016
6 people found
this helpful
What a joke! I'm guessing that the majority of these (good) reviews are fake. As a renter, I have never dealt with a more difficult agency. On several occasions they have directly contravened terms of my lease (attempting to put the rent up by an extortionate amount/organising non-emergency visits without the requisite 24 hours notice/not fixing things such as a broken boiler in February/sending in workmen to 'fix' things who actually make the problem worse/etc) I could write an essay on the ...
read full review
Comment on agent fees
Bad
Was this helpful? Yes
Aug 18,2016
Minithumbdown
Sam Morton
By:
Aug 18,2016
6 people found
this helpful
Romans in Windsor completely omitted to tell us about all the costs until after we paid our reservation fee. The manager Sam Morton actually told us that we had to take their contents insurance because we have a dog. This is a complete lie and is another extortionate cost on which they gain commission! This was on top of other cleaning costs we had to suddenly take on. They also try to flog you utilities and broadband that they gain commission on. Their fees are probably the highest in Wind...
read full review
What agent could do to change your mind?
Fees are some of the highest in Windsor, double some of the higher end agents. ‚£500 admin fee for the first tenant then ‚£199 for the second is a complete rip off!
Attached Files
Comment on agent fees
Fees are some of the highest in Windsor, double some of the higher end agents. ‚£500 admin fee for the first tenant then ‚£199 for the second is a complete rip off!
Was this helpful? Yes

ARLA TPOS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
431 23 469 116 283 20 152 11 75 46

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.

Complaints Procedure

No procedure available.

Awards won by Romans

Individual Branch Awards

Aldershot, GU11 1JT

Bracknell, RG12 1AR

Crowthorne, RG45 7AP

Farnborough, GU14 7PL

Lower Earley, RG6 5SY

Lower Earley, RG6 5SY

Reading, RG4 8AA

Woodley, RG5 4BE

Yateley, GU46 7XL

Wokingham, RG41 5A

Camberley, GU15 3TJ


Firm Widgets

My widgets

Burnham
78 High Street, Burnham SL1 7JT
(3)
Guildford
Pilgrim House, 254 High Street, Guildford GU1 3JG
(2)
King Street Lane
4 King Street Lane, Wokingham RG41 5A
(43)
show all branches (24)
Lower Earley
Unit 1 Chalfont Court, Lower Earley RG6 5SY
(94)
Maidenhead
The Banking Hall, 41 Queen Street, Maidenhead SL6 1NB
(2)
Office 10
62-64 Reading Road, Yateley GU46 7XL
(62)
Office 11
Roman House 118 The Broadway, Bracknell RG12 1AR
(144)
Office 14
167 Victoria Road, Aldershot GU11 1JT
(76)
Office 15
23 Market Place, Wokingham RG40 1AP
(17)
Office 17
122 London Road, Camberley GU15 3TJ
(9)
Office 20
257 Fleet Road, Fleet GU51 3BN
(5)
Office 21
33-34 Market Place, Reading RG1 2DE
(36)
Office 23
1 Chalfont Court Chalfont Way, Lower Earley RG6 5SY
(20)
Office 26
13 Bridge Street, Reading RG4 8AA
(48)
Office 3
2-3 Winton Square, Basingstoke RG21 8EN
(80)
Office 4
122 London Road, Camberley GU15 3TJ
(49)
Office 5
246 High Street, Crowthorne RG45 7AP
(30)
Office 7
67 Victoria Road, Farnborough GU14 7PL
(60)
Office 8
76 Yorktown Road, Sandhurst GU47 9BT
(26)
Office-24
30-30a School Road, Reading RG31 5AN
(9)
Staines-upon-Thames
4-8 Kingston Road, Staines-upon-Thames TW18 4LG
(5)
Sunningdale
Scotch Corner London Road, Sunningdale SL5 0ER
(2)
Windsor
Regency House, 4 Clarence Road, Windsor SL4 5AD
(4)
Woodley Office
301 Loddon Bridge Road, Woodley RG5 4BE
(135)

Find the Best Agent to
Buy, Sell or Rent Property