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No description available.
Sep 15,2017
Minithumbdown
By: 'UnhappyCustomer'
Sep 15,2017
1 people found
this helpful
Awful. Avoid like the plague! I was in my property for 5 years, rent was always on time and I had inspections every 12 weeks through the whole time so they were aware the house was always spotless. I moved out on Friday and the landlord agreed to give my full deposit back but Romans have added over £260 'admin' charges that haven't been mentioned until the inventory was sent. I am now disputing these charges and await even longer for my deposit to be paid back to me. Even throughout the te...
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Comment on agent fees
Extortionate.
Was this helpful? Yes
Sep 07,2017
Minithumbdown
manasi Bhatt
By: '8 StJames'
Sep 07,2017
1 people found
this helpful
This is the poorest service we never had, read all these comment, be careful when you use them. Our contract ends in April 2017 but we have emailed, called many times to chase our deposit, it looks like no one is working there, no reply at all, the call goes to voice mail I am now worried about my deposit. even we hired professional company to clean the apartment to very high standard before moving out. They just dont give our deposit back. Manasi Bhatt qusi, no reply, no a single answer from th...
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Comment on agent fees
very bed
Was this helpful? Yes
Aug 23,2017
Minithumbdown
By: 'Don Brister'
Aug 23,2017
1 people found
this helpful
Absolutely appalling service. Didn't respond to initial queries when we first took up tenancy. There were only one set of keys so we had to get further keys cut which we had to pay for. Left the property clean and they are refusing to give us back our deposit. Left our Hoover by mistake which they are refusing to give back to us even though they removed it from the property before the present owners took immediate possession....
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Comment on agent fees
No comment
Was this helpful? Yes
Aug 23,2017
Minithumbdown
By: 'Dora'
Aug 23,2017
1 people found
this helpful
The worst agency i had to deal with EVER! Rude, lazy, incompetent! their fees for simple procedures are ridiculously high and you have to chase them up to do their work....
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Comment on agent fees
bad
Was this helpful? Yes
Aug 04,2017
Minithumbdown
Elizabeth Morgan
Tania Macdonell
By: 'Never rent from Romans'
Aug 04,2017
2 people found
this helpful
We rented from romans who lied to us that the property has no leaks. The ensuite leaked into bedroom 4 and to the downstairs once we moved in. The cheap landlord refused to fox but told us not to use the 2 rooms with no compensation. This was fixed 11 months into a 12 month contract. The property has holes and nails eveywhere and the check report just Stated nails which we clarified with the proper manager that it it was noted. At check out the landlord supported by romans is holding our depos...
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Aug 03,2017
Minithumbdown
By: 'Jeshen'
Aug 03,2017
1 people found
this helpful
25 Broadmead, Farnborough, GU14 0RJ- We rented this very old property for a year and a half. The property is in a very bad state with mould/damp/plumbing issues. The landlord will do nothing to fix it whilst staying there and will only look to fix it when new tenants are due to rent the property. Do not rent this property. The landlords live abroad therefore Romans cannot assist with issues immediately., The landlords also look for any means to make money by holding the deposits, not sorting out...
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Jul 11,2017
Minithumbup
Charlotte Wild
Lori Ross
By: 'Great Service All Round'
Jul 11,2017
0 people found
this helpful
We have rented our property through Romans for a good few years now but I must commend Charlotte Wild for her diligence, efficiency, communication and polite professionalism from the beginning to the end of the process. Certainly the best service we have received on that side of the business to date! Lori Ross processed the check out of the previous tenants. We could not have had a better property manager to deal with the finalisation so quickly and concisely. Again excellent communication wit...
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Comment on agent fees
There are cheaper around but do look at the detail and compare the service they all offer. Choose the one that suits you best.
Was this helpful? Yes
Jul 10,2017
Minithumbdown
By: 'Evie'
Jul 10,2017
2 people found
this helpful
Avoid! They lied about the parking space coming with the flat, and only found out 5 days before moving. We are currently proceeding with the matter legally....
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Jul 07,2017
Minithumbdown
By: 'Roy S'
Jul 07,2017
3 people found
this helpful
Romans are the worst agents I have experienced as a landlord. Every email or phone call to them has to be followed up as they never reply promptly or within a reasonable period. They show no client relationship skills. Basically provide a pathetic service from the head of lettings down to property managers....
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Comment on agent fees
Average fees but should be discounted given the terrible service.
Was this helpful? Yes
Jun 29,2017
Minithumbdown
By: 'forwiser'
Jun 29,2017
1 people found
this helpful
Although the people in the frontdesk and property management are really good and try to listen (important hint there) the Agency practices and approach to money making begs the question of value added....
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Comment on agent fees
Fees are not aligned to value for money and are one of the highest in the industry (outside of London and prime properties). Very hard to justify.
Was this helpful? Yes
Jun 09,2017
Minithumbdown
By: 'Maria'
Jun 09,2017
4 people found
this helpful
Romans is the absolute worst letting agent I ever had the misfortune in renting from. Not only are they hideously expensive with extortionate fees for every little thing, they are incredibly unprofessional and do not care for neither tenants nor landlords as long as there is money to be made. We had to wait months for crucial repairs to be done to the electrics in the house, access was granted to 3rd parties to our house without our consent or knowledge, a live exposed wire was left in the boile...
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Comment on agent fees
The fees are horrendous. about £750 in initial fees for 2 people renting, referencing fees, fees for absolutely every little thing. Horrible. No other agent in the area charges this much.
Was this helpful? Yes
May 08,2017
Minithumbdown
By: 'Robbie'
May 08,2017
1 people found
this helpful
Rented a flat above the yateley branch with nothing but hassle from the agent! Like our sons life wasn't his own Still awaiting deposit return as the wanted to charge for a professional cleaner to remove a single fingerprint from a door handle DO NOT USE ROWMANS ESTATE AGENTS...
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Comment on agent fees
Extortion £500 for a credit check search
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By: Oscar
May 23, 2017
View all comments (1)
Worse agency ever, I left the flat I rented in a much better condition and they still charge me £500 for many issues not recorded initially . DONT USE ROMANS ...
May 03,2017
Minithumbdown
Charlotte Scott
By: 'Unhappy landlord'
May 03,2017
2 people found
this helpful
As a landlord Romans are the worst I have every had to deal with. They do not care about the landlord or the tenants and only seem interested in how much money they can get out of you. Their communication is terrible, I felt I was always chasing them, they rarely follow up, and they certainly do not take ownership of issues and tend to blame other departments for their failings, so you end up going round in circles with no answers. I would not recommend Romans, look elsewhere first....
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Comment on agent fees
For the fees they take, the level of service should be a lot better.
Was this helpful? Yes
May 02,2017
Minithumbdown
By: 'Sam SL5'
May 02,2017
1 people found
this helpful
Having sold my house through Romans I was passed over to a "move manager" we never met but I was assured this made things smoother. After a week of no news I was then informed the move manager had incorrect contact details after I had complained of lack of contact. After several weeks I then found out my move manager was part time so movements would only occur when she worked. Despite reassurances she was working for me and she was calling morning, lunch time and at the end of the day ...
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Comment on agent fees
Didn't do enough work to justify charging a fee at all!
Was this helpful? Yes
Apr 30,2017
Minithumbup
Karen Campbell
By: 'Oliver H'
Apr 30,2017
0 people found
this helpful
I have rented a property with Karen as our Prop. manager and I am pleased to say I have found Karen very professional and friendly from day one. She was able to resolve any property matters very quickly, putting us at ease that things were looked after....
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Comment on agent fees
good
Was this helpful? Yes
Mar 22,2017
Minithumbdown
Karen Campbell
By: 'Harry'
Mar 22,2017
4 people found
this helpful
I was tenant with 5 Romans for five years . Initially their property management service was good. But later on Karen Campbell become our property Manager. She is rude, incompetent and irresponsible. She never visited our property and call herself our 'property manager. It was horrible time when she was our property manager. If you are Romans tenant and Karen Campbell is your property manager , I will say change her or your property as ASAP. TBH one star is too good for them....
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Comment on agent fees
If you loose your copy of contract they charge £38 to give you another copy. They will rip you off when you will leave their property
Was this helpful? Yes
Mar 21,2017
Minithumbdown
By: 'Superfrank'
Mar 21,2017
2 people found
this helpful
Complete rogues, I would never use Romans again for selling. They will give you the highest valuation so that you obviously sign up with them, then a week later call you to say that you need to drop the price - surely that amounts to admitting that their own staff are incompetent?! More likely it's just a shady malpractice to get people to sign up with them in the first place. Apathetic staff, house descriptions are lazy cut and pastes. Amongst the highest fees and definitely the worst service....
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By: Mark Wright
Mar 24, 2017
View all comments (1)
Further to your review, comments regarding our service whether negative or positive are extremely important to us and I am sorry in this instance we have not met your expectations. I would very much like to discuss your review with you in person and therefore, would invite you to contact me on my email or direct dial listed below. Kind Regards Mark Wright Regional Director, Residential Sales 01344 404705 mwright@romans.co.uk ...
Mar 20,2017
Minithumbdown
By: 'Vugar S'
Mar 20,2017
5 people found
this helpful
Worst experience in my life.... 1star is even too good for them! Please try to avoid romans staines! I rented a propert for nerly 1.5 years. Problems started when I asked to repair the dishwasher which was not working from day 1. Property manager Amena will ignore all your e mails, would not even read them (every time when I called she had no idea about the e mails i sent). It took them 7months to send someone to check the dishwasher who just said oh yeah it is broken and that was it, never hear...
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Comment on agent fees
too high! You pay premieum fee to be treated like premium crap!
Was this helpful? Yes
Mar 11,2017
Minithumbdown
Lucy
By: 'Lucy'
Mar 11,2017
6 people found
this helpful
If there was an option to give 0 stars I would. I have never dealt with such an incompetent estate agent. They charge a fortune for an appalling service. Sarah gave incorrect information the entire way through the veiwing process which resulted in us moving into a property that was not ready and had none of the major things a rental should have - heating, hot water, security etc. Amina a so called property manager does not respond to calls, ignores emails and when it all gets too much for her si...
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Comment on agent fees
Terrible. Every expensive and over charge for everything!
Was this helpful? Yes
Mar 07,2017
Minithumbdown
By: 'Louise'
Mar 07,2017
7 people found
this helpful
It's a shame I had to enter 1 star because I don't feel they even deserve that. Will never and would never advise anyone to deal with Romans. I've not met one person who hasn't said the same. Absolutely appalling service!...
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Was this helpful? Yes
Mar 03,2017
Minithumbup
Fran Jones
By: 'Peter King'
Mar 03,2017
2 people found
this helpful
Romans is a large organisation and every time I contacted them someone different picked up the enquiry and this lack of continuity was very disconcerting until Fran answered the phone. Having explained the issue she volunteered to be my single point of contact and thereafter life as a landlord became much easier. Fran was not just helpful and informative but used her not inconsiderable diplomatic skills to deal with a difficult tenant and it is staff like this which make any agency easier and a ...
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Comment on agent fees
Romans have some of the most extensive range of fees I have seen and this was one of my reasons for moving elsewhere.
Was this helpful? Yes
Mar 02,2017
Minithumbup
Matthew Tomp
By: 'R.K'
Mar 02,2017
4 people found
this helpful
The Romas branch in Maidenhead has to be the worst estate agent I have had to deal with. Rude and disinterested staff at branch. Also despite referencing issues, they retained my entire deposit - unlike other agents who will refund part in similar circumstance....
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Comment on agent fees
Bad
Was this helpful? Yes
Jan 26,2017
Minithumbup
By: 'Valeriana'
Jan 26,2017
0 people found
this helpful
I had a great experience with Romans Windsor office recently. Having dealt with many estate agents in recent years this was a refreshing change, friendly, helpful and with the rare ability to actually listen to what my requirements are. Head and shoulders above other estate agents, well done keep up the good work....
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Jan 20,2017
Minithumbup
By: 'Upset landlord'
Jan 20,2017
5 people found
this helpful
As a long-term landlord I can say that Romans are the worst I have every experienced. They do not care about the landlord or the tenants and only seem to look after themselves (and charge for everything and hold on to your money whilst sorting their issues). Their communication is terrible, rarely follow up, do not take ownership of issues and struggle to produce even an accurate financial statement. I would recommend that anyone considering them look elsewhere first....
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Comment on agent fees
For the "service" offered - outrageous
Was this helpful? Yes
Jan 17,2017
Minithumbup
Iwona Zych
By: 'Ankan'
Jan 17,2017
4 people found
this helpful
Romans are the worst agents in Reading to deal with. They not only charge the highest amount of fees for properties, but also the maintenance service sis abysmal. I lived in a property in Kennet Island without a boiler for 4 months and they did nothing about it. During the check-out, even after I got a professional cleaning done, they charged me GBP 250 saying the cleaning was not up to the mark. I heard from some of my other friends as well that Romans are very landlord friendly and they extrac...
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Comment on agent fees
Too high, unreasonable
Attachments
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Dec 23,2016
Minithumbup
Asheligh Hiscox
By: 'Jess'
Dec 23,2016
0 people found
this helpful
Asheligh from Romans in Yatley has been a delight from the get go. She was the first estate agent we met with and we warmed to her straight away. She is an enthusiastic, helpful, clever and kind young lady with a very bright future. Asheligh showed us the first house we viewed, albeit a little over our budget. We totally fell in love with the home but unfortunately the vendors did not take our offer at first. After viewing over 20 other homes we couldn't help but feel the first one was the one f...
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Comment on agent fees
Good
Was this helpful? Yes
Dec 20,2016
Minithumbdown
By: 'Don't Do It!'
Dec 20,2016
4 people found
this helpful
Dreadful - don't do it! It's estate agencies like this one which give Estate Agents a bad name. #letsestateagentsdown Unnecessary Fees. Renowned for not returning deposits when they should....
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Dec 09,2016
Minithumbdown
By: 'Angrycustomer'
Dec 09,2016
5 people found
this helpful
Worst lettings service I've ever received. 'Andrew frost' or something they never say the surname clearly. He promised to send a pro forma over to me 3 days ago worth £850.00. Still heard nothing back. I moved out my property nearly a month ago and all they want to do is keep hold of my money. Horrendous service and I will not be dealing with these again....
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Comment on agent fees
Extortionate.
Was this helpful? Yes
Dec 06,2016
Minithumbdown
By: 'Beatlenut'
Dec 06,2016
6 people found
this helpful
Absolutely awful estate agents. Wouldn't trust them further than I could throw them. Goodness knows why they have been given glowing reviews & 5 stars. My experience of this establishment is that they are VERY unprofessional and extremely dishonest. Beware any prospective client, do not use them, you have been warned!...
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Nov 21,2016
Minithumbdown
By: 'Tenants'
Nov 21,2016
6 people found
this helpful
The worst estate agent you can imagine!!! After dealing with sales and lettings department I can't describe the frustration and stress they have caused. Agents are misleading about sales and are unable to answer simple letting questions. Unfortunately our estate agent was bought by Romans and we had no chance as to accept these changes. I personally would never let from them....
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Comment on agent fees
BAD!!!
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ARLA TPOS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
432 24 469 125 283 20 152 11 75 46

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Awards won by Romans

Individual Branch Awards

Aldershot, GU11 1JT

Bracknell, RG12 1AR

Crowthorne, RG45 7AP

Farnborough, GU14 7PL

Lower Earley, RG6 5SY

Lower Earley, RG6 5SY

Reading, RG4 8AA

Woodley, RG5 4BE

Yateley, GU46 7XL

Wokingham, RG41 5A

Camberley, GU15 3TJ


Firm Widgets

My widgets

Burnham
78 High Street, Burnham SL1 7JT
(4)
Guildford
Pilgrim House, 254 High Street, Guildford GU1 3JG
(2)
King Street Lane
4 King Street Lane, Wokingham RG41 5A
(44)
show all branches (25)
Lower Earley
Unit 1 Chalfont Court, Lower Earley RG6 5SY
(94)
Maidenhead
The Banking Hall, 41 Queen Street, Maidenhead SL6 1NB
(2)
Office 10
62-64 Reading Road, Yateley GU46 7XL
(62)
Office 11
Roman House 118 The Broadway, Bracknell RG12 1AR
(145)
Office 14
167 Victoria Road, Aldershot GU11 1JT
(76)
Office 15
23 Market Place, Wokingham RG40 1AP
(17)
Office 17
122 London Road, Camberley GU15 3TJ
(10)
Office 20
257 Fleet Road, Fleet GU51 3BN
(5)
Office 21
33-34 Market Place, Reading RG1 2DE
(39)
Office 23
1 Chalfont Court Chalfont Way, Lower Earley RG6 5SY
(20)
Office 26
13 Bridge Street, Reading RG4 8AA
(48)
Office 3
2-3 Winton Square, Basingstoke RG21 8EN
(80)
Office 4
122 London Road, Camberley GU15 3TJ
(49)
Office 5
246 High Street, Crowthorne RG45 7AP
(30)
Office 7
67 Victoria Road, Farnborough GU14 7PL
(62)
Office 8
76 Yorktown Road, Sandhurst GU47 9BT
(26)
Office-24
30-30a School Road, Reading RG31 5AN
(9)
Staines-upon-Thames
4-8 Kingston Road, Staines-upon-Thames TW18 4LG
(5)
Sunningdale
Scotch Corner London Road, Sunningdale SL5 0ER
(2)
West Drayton
15 High St, West Drayton UB7 7QG
(1)
Windsor
Regency House, 4 Clarence Road, Windsor SL4 5AD
(5)
Woodley Office
301 Loddon Bridge Road, Woodley RG5 4BE
(135)


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