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Website not available Properties for sale
Properties for rent
Nov 21,2017
Minithumbdown
By: 'Vivian'
Nov 21,2017
0 people found
this helpful
This company is rude and only cares about how to get more money from you. Never take correct process or action to solve your problem but only keep calling you when they want mon from you. Will never have any business with them...
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Nov 12,2017
Minithumbdown
Mark Smith
By: 'AVOID AT ALL COSTS'
Nov 12,2017
2 people found
this helpful
Worst estate agents I have ever used. Very poor customer service and organisation, the only time they do a good job is when there is an opportunity to make money for themselves. AVOID....
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Comment on agent fees
Very high for the level of proficiency
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Nov 07,2017
Minithumbdown
Lisa fazal
By: 'Unhappy customer'
Nov 07,2017
1 people found
this helpful
Nightmare from start to finish. They seem to have a new property manager every few months which goes to show they can't keep a steady position at that place and you get fobbed off to someone new who don't know what they are doing or what's happening with your contract. AVOID AT ALL COSTS!...
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Comment on agent fees
No good comments to say.
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Nov 06,2017
Minithumbdown
Mark Smith
By: 'Daphne'
Nov 06,2017
1 people found
this helpful
This is the worst agency I have ever dealt with. Our estate agency was really slow at picking important issues up and providing a resolution. In particular issues such as excessive mould in the house or broken windows during the winter. Issues like that took the agency over a month to deal with. The property manager has repeatedly been unable to provide a specific answer to our questions or reassure us that the issues will be resolved....
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Comment on agent fees
Waste of money.
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Nov 02,2017
Minithumbdown
By: 'Th**f'
Nov 02,2017
2 people found
this helpful
Rented a property in Maidenhead for 6 months, 3 of which we only came to sleep as we had bought a house ourselves and where doing some decorating. Had many issues with the properties but Romans was never available for us. Only gave us part of the keys and wanted us pay for them to come and try the keys on the doors (are we that stupid). The lady in charge of our rent was useless and only worked 2 days per week. At the end of tenancy they asked us huge amount of money for things we haven't damage...
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Comment on agent fees
don't know
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Oct 31,2017
Minithumbup
Sam Atwell
By: 'Rafal'
Oct 31,2017
1 people found
this helpful
Service from start to the end neen excellent.Sam was very helpfull in any aspect of dealing with solicitor and fealing necessary forms.highly recommended...
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Comment on agent fees
Good
Was this helpful? Yes
Oct 30,2017
Minithumbdown
By: 'PS'
Oct 30,2017
2 people found
this helpful
Check and double check your statements if you are a landlord. Romans likes to hike the management fee. Small hike 1pp point. Without ever asking our permission or even notifying us. They are very accommodating to get your business but then they just try to squeeze out any extra coin they can....
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Comment on agent fees
Thiefs.
Was this helpful? Yes
Oct 27,2017
Minithumbdown
By: 'Demisteriman'
Oct 27,2017
4 people found
this helpful
Greed at the most disgusting level. Charging £500 admin fees but failed to make sure the house was clean enough for tenants to move in. Dirt and grease everywhere, cats hair layers on blinds, plague on windows. Anything is charged for with extortionate fees. If you still consider - stay away....
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Comment on agent fees
Extorionate
Was this helpful? Yes
Oct 24,2017
Minithumbdown
amina
By: 'John Eggleton'
Oct 24,2017
1 people found
this helpful
Would give zero stars if I could. Once you have signed the contract they are not interested. Made me get contents insurance on a unfurnished property, then did not fix a broken kitchen window(broken by previous tenant) thereby voiding the insurance ,should we be broken into as house is not secure. Property manager Amina does not respond to emails, telephone calls. Told us there was parking for 2 cars, ended up being only parking for 1. Shocking service. Stay away....
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Comment on agent fees
Expensive
Was this helpful? Yes
Oct 17,2017
Minithumbdown
By: 'Linda'
Oct 17,2017
5 people found
this helpful
Oh dear.... **** agency ever! Never rent with them ... avoid stress and desapointment. Always pay rent on time but to get my deposit back that where my hell / nightmare started... please DO NOT RENT with them , that's a advice....
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Oct 02,2017
Minithumbdown
By: 'Kishwar'
Oct 02,2017
4 people found
this helpful
I had absolutely terrible service provided by Romans. the agent doesn't conduct its business as per the defined standards, they are not keeping the customer (tenants) best interest in mind. I made a great mistake, after renting a property with Romans, I felt that I was being cheated. They gave me wrong information several times in particular by giving me false information about the property they offered me to rent, they passed me wrong documents and I believe charged me more. I have been ...
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Sep 28,2017
Minithumbdown
By: 'Kat'
Sep 28,2017
7 people found
this helpful
Horrible service. Romans doesn't conduct its business with its tenants best interest in mind. It is all about money. After renting a property with them I feel that I was only being used. They have failed me several times in particular by sending the wrong documents and trying to charge me more than agreed. I have been renting for a few years now and Romans is by far the worst agency I have dealt with....
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Comment on agent fees
Terrible
Was this helpful? Yes
Sep 27,2017
Minithumbdown
Barry Dilloway
By: 'VictimOfRomans'
Sep 27,2017
3 people found
this helpful
Moved out 5 weeks ago after caring for the property as if my own and receiving glowing 3 monthly inspection reports on the state of the property. Very pleased with service during tenancy but after chasing 3 weeks after moving out no action had been taken by the agency whatsoever to progress release of deposit. Charges were recommended to landlord by Romans for deposit retention on checkout for 4 minor points, these are several hundreds of pounds which are disproportionate and I have challeng...
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Comment on agent fees
My only issue is with retention of deposit at end of tenancy. This is very much stacked against the tenant whose only redress seems to be through a lengthy ombudsman process.
Was this helpful? Yes
Sep 21,2017
Minithumbdown
By: 'Absolutely awful'
Sep 21,2017
3 people found
this helpful
Disappointing and disrespectful. Three different viewings at three different times that were cancelled and I was not informed. I wasted petrol and time going back and forth. I will not go back to them again and waste my time....
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Comment on agent fees
N/A
Was this helpful? Yes
Sep 19,2017
Minithumbup
By: 'Youkis'
Sep 19,2017
0 people found
this helpful
The service provided by the agent was brilliant. We have been kept up to date with every step of the rental procedure and have been encouraged to call at any time regarding any enquiry. took a couple days before we moved in to our first new property my partner and I. Thanks again....
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Comment on agent fees
good
Was this helpful? Yes
Sep 15,2017
Minithumbdown
By: 'UnhappyCustomer'
Sep 15,2017
3 people found
this helpful
Awful. Avoid like the plague! I was in my property for 5 years, rent was always on time and I had inspections every 12 weeks through the whole time so they were aware the house was always spotless. I moved out on Friday and the landlord agreed to give my full deposit back but Romans have added over £260 'admin' charges that haven't been mentioned until the inventory was sent. I am now disputing these charges and await even longer for my deposit to be paid back to me. Even throughout the te...
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Comment on agent fees
Extortionate.
Was this helpful? Yes
Sep 07,2017
Minithumbdown
manasi Bhatt
By: '8 StJames'
Sep 07,2017
2 people found
this helpful
This is the poorest service we never had, read all these comment, be careful when you use them. Our contract ends in April 2017 but we have emailed, called many times to chase our deposit, it looks like no one is working there, no reply at all, the call goes to voice mail I am now worried about my deposit. even we hired professional company to clean the apartment to very high standard before moving out. They just dont give our deposit back. Manasi Bhatt qusi, no reply, no a single answer from th...
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Comment on agent fees
very bed
Was this helpful? Yes
Aug 23,2017
Minithumbdown
By: 'Don Brister'
Aug 23,2017
2 people found
this helpful
Absolutely appalling service. Didn't respond to initial queries when we first took up tenancy. There were only one set of keys so we had to get further keys cut which we had to pay for. Left the property clean and they are refusing to give us back our deposit. Left our Hoover by mistake which they are refusing to give back to us even though they removed it from the property before the present owners took immediate possession....
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Comment on agent fees
No comment
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Aug 23,2017
Minithumbdown
By: 'Dora'
Aug 23,2017
3 people found
this helpful
The worst agency i had to deal with EVER! Rude, lazy, incompetent! their fees for simple procedures are ridiculously high and you have to chase them up to do their work....
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Comment on agent fees
bad
Was this helpful? Yes
Aug 04,2017
Minithumbdown
Elizabeth Morgan
Tania Macdonell
By: 'Never rent from Romans'
Aug 04,2017
4 people found
this helpful
We rented from romans who lied to us that the property has no leaks. The ensuite leaked into bedroom 4 and to the downstairs once we moved in. The cheap landlord refused to fox but told us not to use the 2 rooms with no compensation. This was fixed 11 months into a 12 month contract. The property has holes and nails eveywhere and the check report just Stated nails which we clarified with the proper manager that it it was noted. At check out the landlord supported by romans is holding our depos...
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Was this helpful? Yes
Aug 03,2017
Minithumbdown
By: 'Jeshen'
Aug 03,2017
3 people found
this helpful
25 Broadmead, Farnborough, GU14 0RJ- We rented this very old property for a year and a half. The property is in a very bad state with mould/damp/plumbing issues. The landlord will do nothing to fix it whilst staying there and will only look to fix it when new tenants are due to rent the property. Do not rent this property. The landlords live abroad therefore Romans cannot assist with issues immediately., The landlords also look for any means to make money by holding the deposits, not sorting out...
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Jul 11,2017
Minithumbup
Charlotte Wild
Lori Ross
By: 'Great Service All Round'
Jul 11,2017
0 people found
this helpful
We have rented our property through Romans for a good few years now but I must commend Charlotte Wild for her diligence, efficiency, communication and polite professionalism from the beginning to the end of the process. Certainly the best service we have received on that side of the business to date! Lori Ross processed the check out of the previous tenants. We could not have had a better property manager to deal with the finalisation so quickly and concisely. Again excellent communication wit...
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Comment on agent fees
There are cheaper around but do look at the detail and compare the service they all offer. Choose the one that suits you best.
Was this helpful? Yes
Jul 10,2017
Minithumbdown
By: 'Evie'
Jul 10,2017
4 people found
this helpful
Avoid! They lied about the parking space coming with the flat, and only found out 5 days before moving. We are currently proceeding with the matter legally....
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Was this helpful? Yes
Jul 07,2017
Minithumbdown
By: 'Roy S'
Jul 07,2017
5 people found
this helpful
Romans are the worst agents I have experienced as a landlord. Every email or phone call to them has to be followed up as they never reply promptly or within a reasonable period. They show no client relationship skills. Basically provide a pathetic service from the head of lettings down to property managers....
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Comment on agent fees
Average fees but should be discounted given the terrible service.
Was this helpful? Yes
Jun 29,2017
Minithumbdown
By: 'forwiser'
Jun 29,2017
2 people found
this helpful
Although the people in the frontdesk and property management are really good and try to listen (important hint there) the Agency practices and approach to money making begs the question of value added....
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Comment on agent fees
Fees are not aligned to value for money and are one of the highest in the industry (outside of London and prime properties). Very hard to justify.
Was this helpful? Yes
Jun 09,2017
Minithumbdown
By: 'Maria'
Jun 09,2017
6 people found
this helpful
Romans is the absolute worst letting agent I ever had the misfortune in renting from. Not only are they hideously expensive with extortionate fees for every little thing, they are incredibly unprofessional and do not care for neither tenants nor landlords as long as there is money to be made. We had to wait months for crucial repairs to be done to the electrics in the house, access was granted to 3rd parties to our house without our consent or knowledge, a live exposed wire was left in the boile...
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Comment on agent fees
The fees are horrendous. about £750 in initial fees for 2 people renting, referencing fees, fees for absolutely every little thing. Horrible. No other agent in the area charges this much.
Was this helpful? Yes
May 08,2017
Minithumbdown
By: 'Robbie'
May 08,2017
2 people found
this helpful
Rented a flat above the yateley branch with nothing but hassle from the agent! Like our sons life wasn't his own Still awaiting deposit return as the wanted to charge for a professional cleaner to remove a single fingerprint from a door handle DO NOT USE ROWMANS ESTATE AGENTS...
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Comment on agent fees
Extortion £500 for a credit check search
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By: Oscar
May 23, 2017
View all comments (1)
Worse agency ever, I left the flat I rented in a much better condition and they still charge me £500 for many issues not recorded initially . DONT USE ROMANS ...
May 03,2017
Minithumbdown
Charlotte Scott
By: 'Unhappy landlord'
May 03,2017
3 people found
this helpful
As a landlord Romans are the worst I have every had to deal with. They do not care about the landlord or the tenants and only seem interested in how much money they can get out of you. Their communication is terrible, I felt I was always chasing them, they rarely follow up, and they certainly do not take ownership of issues and tend to blame other departments for their failings, so you end up going round in circles with no answers. I would not recommend Romans, look elsewhere first....
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Comment on agent fees
For the fees they take, the level of service should be a lot better.
Was this helpful? Yes
Apr 30,2017
Minithumbup
Karen Campbell
By: 'Oliver H'
Apr 30,2017
0 people found
this helpful
I have rented a property with Karen as our Prop. manager and I am pleased to say I have found Karen very professional and friendly from day one. She was able to resolve any property matters very quickly, putting us at ease that things were looked after....
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Comment on agent fees
good
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Mar 22,2017
Minithumbdown
Karen Campbell
By: 'Harry'
Mar 22,2017
7 people found
this helpful
I was tenant with 5 Romans for five years . Initially their property management service was good. But later on Karen Campbell become our property Manager. She is rude, incompetent and irresponsible. She never visited our property and call herself our 'property manager. It was horrible time when she was our property manager. If you are Romans tenant and Karen Campbell is your property manager , I will say change her or your property as ASAP. TBH one star is too good for them....
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Comment on agent fees
If you loose your copy of contract they charge £38 to give you another copy. They will rip you off when you will leave their property
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
432 25 470 136 284 19 152 11 75 47

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Awards won by Romans

Individual Branch Awards

Aldershot, GU11 1JT

Bracknell, RG12 1AR

Crowthorne, RG45 7AP

Farnborough, GU14 7PL

Lower Earley, RG6 5SY

Lower Earley, RG6 5SY

Reading, RG4 8AA

Woodley, RG5 4BE

Yateley, GU46 7XL

Wokingham, RG41 5A

Camberley, GU15 3TJ


Firm Widgets

My widgets

Burnham
78 High Street, Burnham SL1 7JT
(5)
Gerrards Cross
16 Packhorse Rd,, Gerrards Cross SL9 7DA
(1)
Guildford
Pilgrim House, 254 High Street, Guildford GU1 3JG
(2)
show all branches (29)
King Street Lane
4 King Street Lane, Wokingham RG41 5A
(45)
Lower Earley
Unit 1 Chalfont Court, Lower Earley RG6 5SY
(94)
Maidenhead
The Banking Hall, 41 Queen Street, Maidenhead SL6 1NB
(4)
Office 10
62-64 Reading Road, Yateley GU46 7XL
(63)
Office 11
Roman House 118 The Broadway, Bracknell RG12 1AR
(145)
Office 14
167 Victoria Road, Aldershot GU11 1JT
(76)
Office 15
23 Market Place, Wokingham RG40 1AP
(17)
Office 17
122 London Road, Camberley GU15 3TJ
(11)
Office 20
257 Fleet Road, Fleet GU51 3BN
(5)
Office 21
33-34 Market Place, Reading RG1 2DE
(42)
Office 23
1 Chalfont Court Chalfont Way, Lower Earley RG6 5SY
(20)
Office 26
13 Bridge Street, Reading RG4 8AA
(49)
Office 3
2-3 Winton Square, Basingstoke RG21 8EN
(80)
Office 4
122 London Road, Camberley GU15 3TJ
(49)
Office 5
246 High Street, Crowthorne RG45 7AP
(30)
Office 7
67 Victoria Road, Farnborough GU14 7PL
(62)
Office 8
76 Yorktown Road, Sandhurst GU47 9BT
(26)
Office-24
30-30a School Road, Reading RG31 5AN
(10)
Staines-upon-Thames
4-8 Kingston Road, Staines-upon-Thames TW18 4LG
(6)
Sunningdale
Scotch Corner London Road, Sunningdale SL5 0ER
(2)
Uxbridge
10 High S, Uxbridge UB8 1JN
(0)
Uxbridge
10 High Street, Uxbridge UB8 1JN
(1)
Uxbridge
10 High Street, Uxbridge UB8 1JN
(0)
West Drayton
15 High St, West Drayton UB7 7QG
(1)
Windsor
Regency House, 4 Clarence Road, Windsor SL4 5AD
(5)
Woodley Office
301 Loddon Bridge Road, Woodley RG5 4BE
(135)


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