Romans
4.1/5, 1806 reviews
83% recommended
69% sales valuation accuracy
85% sales fee satisfaction
53% lettings valuation accuracy
41% lettings fee satisfaction

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Latest Reviews

 View all Reviews 1806
28th Mar 2024
reviewed by 'Petronela'
“Amber was amazing! She sort out our problem we had when we couldn't get hold of our landlord to receive ......”
7th Feb 2024
reviewed by 'B'
“Amber has been absolutely amazing at sorting out a problem we had when we couldn't get hold of our own ......”
12th Jan 2024
reviewed by 'David'
“Mya and Yavis have been super helpful throughout the process of getting the rental property. They are always incredibly responsive ......”
8th Dec 2023
reviewed by 'Imad Ali'
“Absolutely unbelievable experience from Romans High Wycombe. We were with Tim Russ and had 4 viewings in 4 months (2 of which I ......”
23rd Nov 2023
reviewed by 'Amber'
“Mya has been exceptional throughout the whole process, she has made the renting process very smooth and easy, would recommend!...”
23rd Nov 2023
reviewed by 'Daniel Gibson'
“I have been renting a studio flat in Brighton for just over a month. Romans are acting as my letting ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 69% 85% £34,000 £730,000
Lettings 53% 41% £500 £2,995
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
441 38 511 182 302 22 163 13 78 56
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:30
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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Romans Branches (view all 37)
Aldershot, GU11
Basingstoke, RG21
Bath, BA1
Bracknell, RG12
Bristol, BS8
Bromsgrove, B60
Burnham, SL1
Camberley, GU15

“I chose Romans and Oliver after speaking to him a ......”

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Apr 06,2015
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Oliver
By: 'Mr'
Apr 06,2015
8 people found
this helpful
I chose Romans and Oliver after speaking to him a two of his competitors. The brief was to let out my 3 bedroom property which I have recently finished renovating to a very high standard. On our initial and subsequent meetings and conversations until I signed ...
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What agent could do to change your mind?
Uncompetitive for the service they provide
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Comment on agent fees
Uncompetitive for the service they provide
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“The estate agents are the worst I have come across ......”

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Mar 17,2015
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Neil
By: 'Mrs'
Mar 17,2015
10 people found
this helpful
The estate agents are the worst I have come across in a very long time. Neil Burton was the first member of this disastrous team that I dealt with. He came over to my property and gave it the big talk and that he could ...
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“Terrible. Fees are ridiculous. Absolute cowboys. Terrible service received as ......”

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Feb 23,2015
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matthew
By: 'Frustratedtenant'
Feb 23,2015
9 people found
this helpful
Terrible. Fees are ridiculous. Absolute cowboys. Terrible service received as a tenant through a fully managed contract - not even sure what the landlord was paying Romans to do. On contract renewal they will get any money possible out of you. On termination of contract ...
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Comment on agent fees
Extortionate. Especially vs competition
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“Hello Readers This is an up to date review what ......”

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Feb 09,2015
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Peter
By: 'Tenant'
Feb 09,2015
4 people found
this helpful
Hello Readers This is an up to date review what happened in August 2013 after they evicted us on a section 21 . We were told by the Landlord residing in Ireland that she was placing her daughter in the property and would not be re-letting the property , ...
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“I NEVER write reviews but the service from Romans in ......”

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Jan 14,2015
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By: 'NEVER'
Jan 14,2015
7 people found
this helpful
I NEVER write reviews but the service from Romans in Aldershot was disgraceful. Upon meeting the agents (two turned up) they were full of charm, smiles and promised the earth - regular updates (every Friday) throughout the process, they expressively said they have a potential ...
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Comment on agent fees
1.5% for them to lie for weeks!
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By: Mark Wright
Feb 05, 2015
View all comments (1)
Thank you for taking the time to write a review regarding the Aldershot office. Comments from our customers whether positive or negative are extremely helpful and I would like an opportunity to speak to you direct; therefore, if you would like to make contact with me my details are below. I can be contacted via the Bracknell Office on 01344 404705. Kind Regards ...

“I would never use Romans through choice again. I Received ......”

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Jan 08,2015
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Charlotte
By: 'Christie'
Jan 08,2015
4 people found
this helpful
I would never use Romans through choice again. I Received a phone call 4 hours before i was due to visit a property informing me this now wasnt possible as they couldnt get the keys. When we eventually picked a property Charlotte spelt my name wrong ...
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What agent could do to change your mind?
Checked names were spelt correctly on emails. Apologised for mistake and answer calls afterwards. Checked bank account before demanding to know when deposit had been paid
Attached Filesnbsp;
Comment on agent fees
Paid alot of money for mistakes to be made
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“Its all about the customer service - except at Romans ......”

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Dec 19,2014
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By: 'Sparky'
Dec 19,2014
8 people found
this helpful
Its all about the customer service - except at Romans it seems. I called regarding a property advertised to rent - ready to move in within 24hrs with 6 months rent in advance at the ready. Called the office to inquire about whether a cat would ...
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“I was selling and wanted to buy through romans as ......”

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Nov 13,2014
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George
By: 'Mahmood'
Nov 13,2014
4 people found
this helpful
I was selling and wanted to buy through romans as to why I choose them but what they put me through was very bad customer service we had a for sale board up they put a sold board up within a week when my property ...
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What agent could do to change your mind?
At least have rang us as are contract agreement was coming to an end to discuss the matter further try and put them selves in there shoes for better customer service!!!
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By: jon
Nov 17, 2014
View all comments (2)
Thank you for bringing your concerns to me over the marketing of your home. Customer service is always very important to us a s a company and now we have been able to resolve your issues pleased you have decided to instruct us for a futher 6 weeks to sell your home. Your ongoing business is very appreciated. Regards Jon Roberts, Director, Residential Sales. ...

“When I first rented my property (managed by Romans) in ......”

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Nov 02,2014
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Charlotte
By: 'JoanneChelsea'
Nov 02,2014
6 people found
this helpful
When I first rented my property (managed by Romans) in August 2013 with the help of Charlotte, I couldn't praise her more. She was very helpful, polite and more importantly replied to me quickly. Sadly this service was not backed up by their property management team. ...
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“Waste of time, overvalued our house by £30,000. Manager rude and ......”

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Oct 23,2014
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By: 'shirin'
Oct 23,2014
4 people found
this helpful
Waste of time, overvalued our house by £30,000. Manager rude and unprofessional. Have no clue about valuation. Manager, didn't even bother responding to our complaint....
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“Daniel was aware of my unfortunate circumstances and made the ......”

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Oct 12,2014
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Daniel
By: 'Maxine'
Oct 12,2014
1 people found
this helpful
Daniel was aware of my unfortunate circumstances and made the whole buying process extremely easy for me. The property will be rented and Daniel has assured me that he will hand it all over to the lettings dept and i will have no dealings with ...
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Comment on agent fees
Nobody likes to pay for fees but it has to be done!
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“We have rented our property for 3 years. We originally rented ......”

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Oct 08,2014
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By: 'NKBWKHM'
Oct 08,2014
10 people found
this helpful
We have rented our property for 3 years. We originally rented with Richard Worth Lettings, but unfortunately Romans brought them out. Since Romans took over I have noticed a massive change in customer service. The attitude of the staff is terrible and incredibly unhelpful. My most ...
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What agent could do to change your mind?
Tell the truth! Remember their customers are people!
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By: JBeard
Oct 30, 2014
View all comments (2)
I was very sorry to read of your problems that you had throughout your tenancy. We do pride ourselves on customer service and if we have fallen short, I would like the opportunity to discuss these instances with you in further detail. Please contact me on 01189 743 523 Jessica Beard Senior Lettings Manager ...

“Awful letting agent, rude staff, and unhelpful.Was a nightmare ......”

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Sep 18,2014
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Charlotte
By: 'camberleygirl'
Sep 18,2014
6 people found
this helpful
Awful letting agent, rude staff, and unhelpful. Was a nightmare when we applied for the property and never returned phone calls, then when we terminated our tenancy, viewings were arranged without our consent, and they turned up when they wished with no respect for our ...
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What agent could do to change your mind?
Staff need to be more polite and less bullying their tactics, think some would benefit from customer service training. Also need to review their processes and procedures as they have failed on many accounts
Attached Filesnbsp;
Comment on agent fees
Made a lower offer as house had been on market for a long period of time and was pushed into paying full price and promised extra services for this which were never received
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By: Richard O'Neill
Oct 07, 2014
View all comments (1)
We are very sorry to hear of your experience at our Farnborough branch. If you wish to discuss this further please do not hesitate to contact me. Richard O'Neill, Regional Lettings Manager ...

“Arrogant, rude, the epitome of the old style estate agent ......”

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Sep 03,2014
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By: 'Bucko'
Sep 03,2014
9 people found
this helpful
Arrogant, rude, the epitome of the old style estate agent that used to be a joke. I wouldnt go anywhere this lot (Romans) again. Oh yes, and they dont tell you the full info you need either - nice eh?...
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By: Jon
Oct 03, 2014
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I am very sorry to read your comments regarding my Reading office. Please contact me directly on 0118 9538701 as I would like to meet you in person and discuss your situation further. Customer service is very important and I am always happy to learn from any genuine mistakes we may have made. Jon Roberts, Director, Residential Sales. ...

“I recently rented a property out through Romans. I consider ......”

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Aug 31,2014
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By: 'Susan'
Aug 31,2014
16 people found
this helpful
I recently rented a property out through Romans. I consider myself a good Landlord and do everything within my power to be legal and fair. Romans hide behind small print to rip off both tenants and Landlords. Their terms and conditions do not comply with ...
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What agent could do to change your mind?
Comply with consumer law.
Attached Filesnbsp;
Comment on agent fees
They want to charge a fee for doing no work.
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“I have just finished my tenancy for personal reason, my ......”

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Jun 20,2014
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By: 'Dexter25'
Jun 20,2014
8 people found
this helpful
I have just finished my tenancy for personal reason, my relationship with the landlord is fantastic. Romans however are the most unprofessional, un organised estate agents i have ever dealt with. I set some rules for our visits to be after 5.30 and any time at ...
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What agent could do to change your mind?
Romans (at least in the whole Berkshire area) need to have a re-structure of their sales teams. They all have no consideration for either the prospects/clients time or privacy, they re-book/cancel viewings as it suits them best, they book to many appointments in for one day and don't have time for others. They are rude and pushy on the phone (unless its time to put in your credit card details). Get back to basics, simple simple simple - 1) "how to treat your clients/prospects" - 2) how to manage your time effectively.
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By: cstevenson
Jun 23, 2014
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Thank you for taking the time to leave feedback. I am obviously disappointed to read of your experience with us and would welcome the opportunity to discuss this further with you. Please contact me on 01189 538 730. Kind regards, Carl Stevenson Senior Lettings Manager ...

“Never ever use Romans. They are extremely unprofessional, highly costly, ......”

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Jun 04,2014
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Jonathan
By: 'ReadingTenant'
Jun 04,2014
7 people found
this helpful
Never ever use Romans. They are extremely unprofessional, highly costly, No respect for customer's time & very rude. We arranged viewing of property at Lower Early, Reading on 3rd June for which we booked viewing a day earlier on 2nd June. For this viewing we travelled ...
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By: Tallen
Jun 25, 2014
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I am very disappointed to read of your comments and would like the opportunity to discuss your experience with us in greater detail. Please call me on 01189 450 863 Kind regards, Tim Allen Lettings Manager ...

“Hi !On Wednesday May 7th, me and my Landlord signed ......”

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Jun 03,2014
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By: 'Mario'
Jun 03,2014
6 people found
this helpful
Hi ! On Wednesday May 7th, me and my Landlord signed and delivered in person the deposit release Form in the Wokingham office. According to the Letting contract and to the Roman's young lady who received our form (she was very helpful by the way) the ...
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By: JBeard
Jun 25, 2014
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Thank you for your feedback. I apologise that you feel the service you received was not satisfactory and I would welcome the opportunity to discuss where you feel we can improve. My contact number is 01189 743 523 Jessica Beard Senior Lettings Manager ...

“EveningI am currently coming to the end of a 12 month ......”

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May 16,2014
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By: 'turiccki2000'
May 16,2014
10 people found
this helpful
Evening I am currently coming to the end of a 12 month tenancy (originally managed by JM lettings, but taken over by ROMANS), and the Landlord has decided not to renew the tenancy as he plans to sell the property. I only managed to find this ...
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By: JSumner
May 20, 2014
View all comments (1)
Thank you for your feedback and I would like to take this opportunity to apologise for the service that you have received. I understand that you are speaking with the manager at the Bracknell Office, Richard Chambers and you will be meeting with him shortly to discuss these issues as per our complaints procedure. We do take complaints very seriously and I look forward to hearing of a resolution once yo have met with Richard. Kind regards, John Sumner Regional Lettings Director ...

“We're selling our property with Romans, and we find their ......”

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Apr 05,2014
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By: 'unhappy'
Apr 05,2014
7 people found
this helpful
We're selling our property with Romans, and we find their service is terrible. During the valuation process, they didn't give us much advice on the property price; they just wanted to get us in. We have to reduce the price twice later. Our contact person ...
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What agent could do to change your mind?
We think an independent state agent may provide better services than big chain companies. They need to give us professional advice and regular updates. They should be able to give more personalised services. We definitely wouldn't recommend Romans to anyone.
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“Our tenancy has been a nightmare since it started more ......”

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Apr 04,2014
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By: 'Radwa'
Apr 04,2014
11 people found
this helpful
Our tenancy has been a nightmare since it started more than 2 weeks ago. Initially, there were two other people viewing the property with me and the Roman's employee was in a hurry as usual so the prospective tenants hardly to get see much in the ...
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By: CStevenson
Apr 17, 2014
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Thank you for taking the time to leave feedback. I would really like the opportunity to talk to you regarding your experience. If you could contact me on 01189 538 730. Kind regards. Carl Stevenson Senior Lettings Manager ...

“We rented a property through Romans which was managed by ......”

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Mar 23,2014
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By: 'NHL'
Mar 23,2014
14 people found
this helpful
We rented a property through Romans which was managed by the landlord, after a few months in the property, which was a new build, we had a problem with the property which we needed to speak to the landlord about, we couldn't get hold of ...
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What agent could do to change your mind?
Be more approachable to tenants who require landlord contact details if the landlord cant be contacted on the details supplied to the tenant by the agent. Also ludicrous fees.
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“I am very disappointed with the unprofessional service of the ......”

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Mar 14,2014
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Joseph
By: '......'
Mar 14,2014
8 people found
this helpful
I am very disappointed with the unprofessional service of the Romans agent. Dated 4th of March when I was asked to give initial deposit worth £500 plus £1 for debit transfer. The Romans staff promised to to close the viewing of that house to other prospective customer ...
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What agent could do to change your mind?
Don't make policy that your staff are not committed to stand for it. Be professional, Be honest and treat your customer with respect.
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“Worst customer service..lack of communication between tenants and landlord. ......”

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Mar 02,2014
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Alex
By: 'totally'
Mar 02,2014
4 people found
this helpful
Worst customer service..lack of communication between tenants and landlord. We had given a notice 2 our current property landlord trusting the Romans on moving into the new prop-to be told the next day that the property was gone! the only response we got from the ...
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What agent could do to change your mind?
absolutely useless....
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By: CStevenson
Mar 21, 2014
View all comments (1)
Thank you for your feedback. I would appreciate the opportunity to find out more about your experience as this is not something we would see to be acceptable. Please contact me on 01189 538 730. Carl Stevenson Senior Lettings Manager ...

“I have used Romans twice now to rent a property, ......”

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Feb 27,2014
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James
By: 'Shelby'
Feb 27,2014
4 people found
this helpful
I have used Romans twice now to rent a property, the first time was a let only service and the current time ison a rent collection basis. so it has just come up to our renewal and considering me and my partner have just changed ...
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What agent could do to change your mind?
Let me change my rent payment date!
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“We had Romans over for a valuation of our property ......”

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Feb 12,2014
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By: 'Disappointed'
Feb 12,2014
10 people found
this helpful
We had Romans over for a valuation of our property but decided to use another agent. We then saw a house we wanted to view that was on the market with Romans and phoned for a viewing. They said they would check available times with ...
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By: Disappointed
Feb 14, 2014
View all comments (2)
Dear Mr dEspagnac, I'm not Mr Payne and you did value our house and I was registered as a buyer with you. I will telephone you to discuss but I wanted to make these points clear on this site. Kind regards ...

“Terrible service.Re Organised a viewing where we had originally ......”

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Jan 20,2014
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Paul
By: 'Shah'
Jan 20,2014
4 people found
this helpful
Terrible service. Re Organised a viewing where we had originally not made the initial viewing. No one turned for the viewing and we were left standing outside the property. When we rang the office they knew nothing about the appointment because it wasn't in the ...
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What agent could do to change your mind?
More professional. More organised Manager should not shout at customer. Totally unprofessional
Attached Filesnbsp;
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By: Mark Wright
Jan 30, 2014
View all comments (1)
Thank you for bringing to my attention your comemnts regarding our service. As a service industry, we do take comments whether positive or negative extremely seriously. I would appreciate an opportunity to discuss the points you raised in person therefore, could you please contact me at your earliest convenience. Mark Wright Regional Manager, Residential Sales 01344 404705 07876 196003 [email protected] ...

“Agent pulls out random contract clauses regularly to take more ......”

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Jan 13,2014
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By: 'cubed'
Jan 13,2014
6 people found
this helpful
Agent pulls out random contract clauses regularly to take more money from you. In the small print, they are allowed to sign you up for an energy company and act as you when doing so, meaning you don't get to read the contract you agree ...
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What agent could do to change your mind?
- Less hidden clauses in the contract - More professional communication - Better in-office trained staff - Remove anti-consumer practices like partnering with energy companies for additional (unnecessary) commission - Take fewer agency fees for basic and essential paperwork (which should come from the rent cut)
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“If Romans concentrated more on getting the job done in ......”

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Dec 16,2013
Minithumbdown
By: 'Anon'
Dec 16,2013
6 people found
this helpful
If Romans concentrated more on getting the job done in hand instead of bombarding ex tenants with emails and text messages of a personal nature then maybe the office would run a lot more smoothly and the Property Manager could concentrate on doing her job ...
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“i have lived with romans lettings for more then 3 years. ......”

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Dec 13,2013
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By: 'ajay'
Dec 13,2013
6 people found
this helpful
i have lived with romans lettings for more then 3 years. at the end they were really disgusting. never did any maintenance nor any help. we did end of tenancy professionally and gave them receipt as well but they said that this is not the **** standard ...
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By: Bob
Jul 22, 2016
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Just take them to court for the return of your full deposit and you can also claim back costs. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Romans

Regional Awards won by Romans

Individual Branch Awards

Bath, BA1

Basingstoke, RG21

Bristol, BS8



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