“Although the people in the frontdesk and property management are ......”
2 Star Review
Jun 29,2017
By:
'forwiser'
Jun 29,2017
Branch: Windsor, Regency House,4 Clarence Road
Services: Lettings (as a Tenant)
Rent PCM: £1350
Would you recommend?: No
Postcode: SL4
Branch: Windsor, Regency House,4 Clarence Road
Lettings (as a Tenant)
Rent PCM: £1350
Postcode: SL4
6
people found
this helpful
Although the people in the frontdesk and property management are really good and try to listen (important hint there) the Agency practices and approach to money making begs the question of value added....
read full review
Comment on agent fees
Fees are not aligned to value for money and are one of the highest in the industry (outside of London and prime properties). Very hard to justify.
6
people found
this helpful
Was this helpful?
Yes
“Romans is the absolute worst letting agent I ever had ......”
1 Star Review
Jun 09,2017
By:
'Maria'
Jun 09,2017
Branch: Reading, 33-34 Market Place
Services: Lettings (as a Tenant)
Rent PCM: £1500
Would you recommend?: No
Postcode: RG2
Branch: Reading, 33-34 Market Place
Lettings (as a Tenant)
Rent PCM: £1500
Postcode: RG2
13
people found
this helpful
Romans is the absolute worst letting agent I ever had the misfortune in renting from. Not only are they hideously expensive with extortionate fees for every little thing, they are incredibly unprofessional and do not care for neither tenants nor landlords as long as there ...
read full review
Comment on agent fees
The fees are horrendous. about £750 in initial fees for 2 people renting, referencing fees, fees for absolutely every little thing. Horrible. No other agent in the area charges this much.
13
people found
this helpful
Was this helpful?
Yes
“Rented a flat above the yateley branch with nothing but ......”
1 Star Review
May 08,2017
By:
'Robbie'
May 08,2017
Branch: Yateley, 62-64 Reading Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: GU46
Branch: Yateley, 62-64 Reading Road
Lettings (as a Tenant)
Postcode: GU46
3
people found
this helpful
Rented a flat above the yateley branch with nothing but hassle from the agent! Like our sons life wasn't his own
Still awaiting deposit return as the wanted to charge for a professional cleaner to remove a single fingerprint from a door handle
DO NOT ...
read full review
Comment on agent fees
Extortion
£500 for a credit check search
3
people found
this helpful
Was this helpful?
Yes
“As a landlord Romans are the worst I have every ......”
1 Star Review
May 03,2017
By:
'Unhappy'
May 03,2017
Branch: Reading, 33-34 Market Place
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: RG30
Branch: Reading, 33-34 Market Place
Lettings (as a Landlord)
Postcode: RG30
7
people found
this helpful
As a landlord Romans are the worst I have every had to deal with. They do not care about the landlord or the tenants and only seem interested in how much money they can get out of you. Their communication is terrible, I felt I ...
read full review
Comment on agent fees
For the fees they take, the level of service should be a lot better.
7
people found
this helpful
Was this helpful?
Yes
“I have rented a property with Karen as our Prop. ......”
4 Star Review
Apr 30,2017
By:
'Oliver'
Apr 30,2017
Branch: Reading, 33-34 Market Place
Services: Lettings (as a Tenant)
Rent PCM: £1200
Would you recommend?: Yes
Postcode: RG1
Branch: Reading, 33-34 Market Place
Lettings (as a Tenant)
Rent PCM: £1200
Postcode: RG1
0
people found
this helpful
I have rented a property with Karen as our Prop. manager and I am pleased to say I have found Karen very professional and friendly from day one. She was able to resolve any property matters very quickly, putting us at ease that things were ...
read full review
Comment on agent fees
good
0
people found
this helpful
Was this helpful?
Yes
“I was tenant with 5 Romans for five years . Initially their ......”
1 Star Review
Mar 22,2017
By:
'Harry'
Mar 22,2017
Branch: Reading, 33-34 Market Place
Services: Lettings (as a Tenant)
Rent PCM: £743
Would you recommend?: No
Postcode: RG1
Branch: Reading, 33-34 Market Place
Lettings (as a Tenant)
Rent PCM: £743
Postcode: RG1
9
people found
this helpful
I was tenant with 5 Romans for five years . Initially their property management service was good. But later on Karen Campbell become our property Manager. She is rude, incompetent and irresponsible. She never visited our property and call herself our 'property manager. It was horrible time ...
read full review
Comment on agent fees
If you loose your copy of contract they charge £38 to give you another copy. They will rip you off when you will leave their property
9
people found
this helpful
Was this helpful?
Yes
“Complete rogues, I would never use Romans again for selling. ......”
1 Star Review
Mar 21,2017
By:
'Superfrank'
Mar 21,2017
Branch: Bracknell, Roman House118 The Broadway
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: RG12
Branch: Bracknell, Roman House118 The Broadway
Sales (Prospective customer)
Postcode: RG12
9
people found
this helpful
Complete rogues, I would never use Romans again for selling. They will give you the highest valuation so that you obviously sign up with them, then a week later call you to say that you need to drop the price - surely that amounts to ...
read full review
9
people found
this helpful
Was this helpful?
Yes
“Worst experience in my life.... 1star is even too good ......”
1 Star Review
Mar 20,2017
By:
'Vugar'
Mar 20,2017
Branch: Staines-upon-Thames, 4-8 Kingston Road
Services: Lettings (as a Tenant)
Rent PCM: £1050
Would you recommend?: No
Postcode: TW18
Branch: Staines-upon-Thames, 4-8 Kingston Road
Lettings (as a Tenant)
Rent PCM: £1050
Postcode: TW18
6
people found
this helpful
Worst experience in my life.... 1star is even too good for them! Please try to avoid romans staines! I rented a propert for nerly 1.5 years. Problems started when I asked to repair the dishwasher which was not working from day 1. Property manager Amena will ignore ...
read full review
Comment on agent fees
too high! You pay premieum fee to be treated like premium crap!
6
people found
this helpful
Was this helpful?
Yes
“If there was an option to give 0 stars I would. ......”
1 Star Review
Mar 11,2017
By:
'Lucy'
Mar 11,2017
Branch: Staines-upon-Thames, 4-8 Kingston Road
Services: Lettings (as a Tenant)
Rent PCM: £1250
Would you recommend?: No
Postcode: TW18
Branch: Staines-upon-Thames, 4-8 Kingston Road
Lettings (as a Tenant)
Rent PCM: £1250
Postcode: TW18
8
people found
this helpful
If there was an option to give 0 stars I would. I have never dealt with such an incompetent estate agent. They charge a fortune for an appalling service. Sarah gave incorrect information the entire way through the veiwing process which resulted in us moving into ...
read full review
Comment on agent fees
Terrible. Every expensive and over charge for everything!
8
people found
this helpful
Was this helpful?
Yes
“It's a shame I had to enter 1 star because I ......”
1 Star Review
Mar 07,2017
By:
'Louise'
Mar 07,2017
Branch: Staines-upon-Thames, 4-8 Kingston Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SL9
Branch: Staines-upon-Thames, 4-8 Kingston Road
Lettings (as a Tenant)
Postcode: SL9
9
people found
this helpful
It's a shame I had to enter 1 star because I don't feel they even deserve that. Will never and would never advise anyone to deal with Romans. I've not met one person who hasn't said the same. Absolutely appalling service!...
read full review
9
people found
this helpful
Was this helpful?
Yes
“Romans is a large organisation and every time I contacted ......”
5 Star Review
Mar 03,2017
By:
'Peter'
Mar 03,2017
Branch: Basingstoke, 2-3 Winton Square
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: RG21
Branch: Basingstoke, 2-3 Winton Square
Lettings (as a Landlord)
Postcode: RG21
3
people found
this helpful
Romans is a large organisation and every time I contacted them someone different picked up the enquiry and this lack of continuity was very disconcerting until Fran answered the phone. Having explained the issue she volunteered to be my single point of contact and thereafter ...
read full review
Comment on agent fees
Romans have some of the most extensive range of fees I have seen and this was one of my reasons for moving elsewhere.
3
people found
this helpful
Was this helpful?
Yes
“The Romas branch in Maidenhead has to be the worst ......”
1 Star Review
Mar 02,2017
By:
'R.K'
Mar 02,2017
Branch: Maidenhead, 41 Queen Street
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SL6
Branch: Maidenhead, 41 Queen Street
Lettings (as a Tenant)
Postcode: SL6
6
people found
this helpful
The Romas branch in Maidenhead has to be the worst estate agent I have had to deal with.
Rude and disinterested staff at branch.
Also despite referencing issues, they retained my entire deposit - unlike other agents who will refund part in similar circumstance....
read full review
Comment on agent fees
Bad
6
people found
this helpful
Was this helpful?
Yes
“I had a great experience with Romans Windsor office recently. ......”
5 Star Review
Jan 26,2017
By:
'Valeriana'
Jan 26,2017
Branch: Windsor, Regency House,4 Clarence Road
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: N11
Branch: Windsor, Regency House,4 Clarence Road
Lettings (as a Landlord)
Postcode: N11
0
people found
this helpful
I had a great experience with Romans Windsor office recently. Having dealt with many estate agents in recent years this was a refreshing change, friendly, helpful and with the rare ability to actually listen to what my requirements are. Head and shoulders above other estate ...
read full review
0
people found
this helpful
Was this helpful?
Yes
“As a long-term landlord I can say that Romans are ......”
1 Star Review
Jan 20,2017
By:
'Upset'
Jan 20,2017
Branch: Bracknell, Roman House118 The Broadway
Services: Property Management
Rent PCM: £2000
Would you recommend?: Yes
Postcode: HP84
Branch: Bracknell, Roman House118 The Broadway
Property Management
Rent PCM: £2000
Postcode: HP84
8
people found
this helpful
As a long-term landlord I can say that Romans are the worst I have every experienced. They do not care about the landlord or the tenants and only seem to look after themselves (and charge for everything and hold on to your money whilst sorting ...
read full review
Comment on agent fees
For the "service" offered - outrageous
8
people found
this helpful
Was this helpful?
Yes
“Romans are the worst agents in Reading to deal with. ......”
1 Star Review
Jan 17,2017
By:
'Ankan'
Jan 17,2017
Branch: Reading, 33-34 Market Place
Services: Lettings (as a Tenant)
Rent PCM: £1100
Would you recommend?: Yes
Postcode: RG2
Branch: Reading, 33-34 Market Place
Lettings (as a Tenant)
Rent PCM: £1100
Postcode: RG2
8
people found
this helpful
Romans are the worst agents in Reading to deal with. They not only charge the highest amount of fees for properties, but also the maintenance service sis abysmal. I lived in a property in Kennet Island without a boiler for 4 months and they did nothing ...
read full review
Comment on agent fees
Too high, unreasonable
8
people found
this helpful
Was this helpful?
Yes
“Asheligh from Romans in Yatley has been a delight from ......”
5 Star Review
Dec 23,2016
By:
'Jess'
Dec 23,2016
Branch: Yateley, 62-64 Reading Road
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: GU17
Branch: Yateley, 62-64 Reading Road
Sales (as a Buyer)
Postcode: GU17
0
people found
this helpful
Asheligh from Romans in Yatley has been a delight from the get go. She was the first estate agent we met with and we warmed to her straight away. She is an enthusiastic, helpful, clever and kind young lady with a very bright future. Asheligh ...
read full review
Comment on agent fees
Good
0
people found
this helpful
Was this helpful?
Yes
“Dreadful - don't do it! It's estate agencies like this ......”
1 Star Review
Dec 20,2016
By:
'Don't'
Dec 20,2016
Branch: Sunningdale, Scotch Corner London Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SL5
Branch: Sunningdale, Scotch Corner London Road
Lettings (as a Tenant)
Postcode: SL5
4
people found
this helpful
Dreadful - don't do it! It's estate agencies like this one which give Estate Agents a bad name. #letsestateagentsdown Unnecessary Fees. Renowned for not returning deposits when they should....
read full review
4
people found
this helpful
Was this helpful?
Yes
“Worst lettings service I've ever received. 'Andrew frost' or something ......”
1 Star Review
Dec 09,2016
By:
'Angrycustomer'
Dec 09,2016
Branch: Reading, 33-34 Market Place
Services: Lettings (as a Tenant)
Rent PCM: £900
Would you recommend?: No
Postcode: RG26
Branch: Reading, 33-34 Market Place
Lettings (as a Tenant)
Rent PCM: £900
Postcode: RG26
7
people found
this helpful
Worst lettings service I've ever received. 'Andrew frost' or something they never say the surname clearly. He promised to send a pro forma over to me 3 days ago worth £850.00. Still heard nothing back. I moved out my property nearly a month ago and all they ...
read full review
Comment on agent fees
Extortionate.
7
people found
this helpful
Was this helpful?
Yes
“Absolutely awful estate agents. Wouldn't trust them further than I ......”
1 Star Review
Dec 06,2016
By:
'Beatlenut'
Dec 06,2016
Branch: Aldershot, 167 Victoria Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: GU9
Branch: Aldershot, 167 Victoria Road
Lettings (as a Tenant)
Postcode: GU9
9
people found
this helpful
Absolutely awful estate agents. Wouldn't trust them further than I could throw them. Goodness knows why they have been given glowing reviews & 5 stars. My experience of this establishment is that they are VERY unprofessional and extremely dishonest. Beware any prospective client, do not use them, ...
read full review
9
people found
this helpful
Was this helpful?
Yes
“This is the worst estate agent I have ever had ......”
1 Star Review
Nov 21,2016
By:
'Abi'
Nov 21,2016
Branch: Basingstoke, 2-3 Winton Square
Services: Lettings (as a Tenant)
Rent PCM: £1200
Would you recommend?: No
Postcode: RG24
Branch: Basingstoke, 2-3 Winton Square
Lettings (as a Tenant)
Rent PCM: £1200
Postcode: RG24
12
people found
this helpful
This is the worst estate agent I have ever had the displeasure of working with. We lived in the house for just 8 months.. Paid £1800 deposit and kept the house in great condition. We even paid £250 for a professional cleaner. In the end, they got their ...
read full review
Comment on agent fees
Bad... Really expensive
12
people found
this helpful
Was this helpful?
Yes
“The worst estate agent you can imagine!!!After dealing with ......”
1 Star Review
Nov 21,2016
By:
'Tenants'
Nov 21,2016
Branch: Bracknell, Roman House118 The Broadway
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: RG12
Branch: Bracknell, Roman House118 The Broadway
Lettings (as a Tenant)
Postcode: RG12
7
people found
this helpful
The worst estate agent you can imagine!!!
After dealing with sales and lettings department I can't describe the frustration and stress they have caused. Agents are misleading about sales and are unable to answer simple letting questions.
Unfortunately our estate agent was bought by Romans ...
read full review
Comment on agent fees
BAD!!!
7
people found
this helpful
Was this helpful?
Yes
“WORST ESTATE AGENT EVER!!!Worst estate agent ever!!!Rude, fob ......”
1 Star Review
Nov 18,2016
By:
'Natasha'
Nov 18,2016
Branch: Staines-upon-Thames, 4-8 Kingston Road
Services: Lettings (as a Tenant)
Rent PCM: £840
Would you recommend?: No
Postcode: TW14
Branch: Staines-upon-Thames, 4-8 Kingston Road
Lettings (as a Tenant)
Rent PCM: £840
Postcode: TW14
8
people found
this helpful
WORST ESTATE AGENT EVER!!!
Worst estate agent ever!!!
Rude, fob you off, given wrong information by sarah, dont get called back when they say they will the most recent by amena, I had to chase my contract renwals, I had to chase my end of ...
read full review
8
people found
this helpful
Was this helpful?
Yes
“Despite having rented a property a month ago, we are ......”
1 Star Review
Nov 17,2016
By:
'Tanya'
Nov 17,2016
Branch: Caversham, 13 Bridge Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: RG4
Branch: Caversham, 13 Bridge Street
Lettings (as a Tenant)
Postcode: RG4
9
people found
this helpful
Despite having rented a property a month ago, we are still having problems with maintenance issues and missing keys, Iv emailed the maintenance person and tried to call on numerous occasions, and she NEVER replies. We feel that we have been pushed to one side ...
read full review
Comment on agent fees
Bad
9
people found
this helpful
Was this helpful?
Yes
“Worst customer service.I was interested in property and she ......”
1 Star Review
Nov 07,2016
By:
'Ammy'
Nov 07,2016
Branch: Caversham, 13 Bridge Street
Services: Lettings (as a Tenant)
Rent PCM: £1300
Would you recommend?: No
Postcode: RG4
Branch: Caversham, 13 Bridge Street
Lettings (as a Tenant)
Rent PCM: £1300
Postcode: RG4
7
people found
this helpful
Worst customer service.I was interested in property and she keep denying me sating she is not getting reply from the owner I jeep chasing her and at the end she left me a voice mail saying he accepted another offer.if I am paying 900 ...
read full review
Comment on agent fees
Too high fees for a poor customer service.
7
people found
this helpful
Was this helpful?
Yes
“Really impressed with Elaine, very professional with her approach and ......”
5 Star Review
Oct 20,2016
By:
'Islam'
Oct 20,2016
Branch: Windsor, Regency House,4 Clarence Road
Services: Property Management
Would you recommend?: Yes
Postcode: UB7
Branch: Windsor, Regency House,4 Clarence Road
Property Management
Postcode: UB7
2
people found
this helpful
Really impressed with Elaine, very professional with her approach and first property manager I felt that actually listens to your concerns and acts on it...
read full review
2
people found
this helpful
Was this helpful?
Yes
“We saw with them a property and we fell in ......”
1 Star Review
Oct 11,2016
By:
'Satine'
Oct 11,2016
Branch: Reading, 30-30a School Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: RG1
Branch: Reading, 30-30a School Road
Lettings (as a Tenant)
Postcode: RG1
3
people found
this helpful
We saw with them a property and we fell in love with it! At the moment of visiting it the agent told us that double bed and sofa were included in the rent ( in fact on the announce it was written fully furnished) but after ...
read full review
3
people found
this helpful
Was this helpful?
Yes
“I am a Landlord with two properties, until May of 2016 ......”
1 Star Review
Sep 19,2016
By:
'ian'
Sep 19,2016
Branch: Bracknell, Roman House118 The Broadway
Services: Lettings (as a Landlord)
Rent PCM: £895
Would you recommend?: No
Postcode: RG12
Branch: Bracknell, Roman House118 The Broadway
Lettings (as a Landlord)
Rent PCM: £895
Postcode: RG12
5
people found
this helpful
I am a Landlord with two properties, until May of 2016 they were manged by Leaders who were merged with Romans who took over the management. They are dire.
One potentially useful feature is online statements and other details, this is good except that when I ...
read full review
Comment on agent fees
Outrageously high for example to renew a tenancy with no changes £70 + VAT.
5
people found
this helpful
Was this helpful?
Yes
“Useless, beyond difficult. Unable to keep to confirmed appointments. Took ......”
1 Star Review
Sep 19,2016
By:
'Avoid'
Sep 19,2016
Branch: Reading, 33-34 Market Place
Services: Lettings (as a Tenant)
Rent PCM: £1150
Would you recommend?: No
Postcode: RG1
Branch: Reading, 33-34 Market Place
Lettings (as a Tenant)
Rent PCM: £1150
Postcode: RG1
5
people found
this helpful
Useless, beyond difficult. Unable to keep to confirmed appointments. Took the holding fee then did nothing to get references for 2 weeks. Almost failed referencing as my previous landlord was out of the country. They had no contingency. Was resolved, 2 days before move in. By me. ...
read full review
Comment on agent fees
Awful. After receiving quite without tax, paid and then was chased for payment. Also paid for referencing, then did it all myself.
5
people found
this helpful
Was this helpful?
Yes
“Honestly I dont know how they still manage to operate. ......”
1 Star Review
Sep 13,2016
By:
'Anon'
Sep 13,2016
Branch: Lower Earley, 1 Chalfont Court Chalfont Way
Services: Lettings (as a Tenant)
Rent PCM: £761
Would you recommend?: No
Postcode: RG6
Branch: Lower Earley, 1 Chalfont Court Chalfont Way
Lettings (as a Tenant)
Rent PCM: £761
Postcode: RG6
5
people found
this helpful
Honestly I dont know how they still manage to operate. If everyone weve had to deal with as a property manager put their heads together and tried to arrange a piss up in a brewery they wouldn't be able to do it. After about 6 changes ...
read full review
Comment on agent fees
Horrendous
5
people found
this helpful
Was this helpful?
Yes
“What a joke! I'm guessing that the majority of these (......”
1 Star Review
Sep 04,2016
By:
'Elf'
Sep 04,2016
Branch: Caversham, 13 Bridge Street
Services: Lettings (as a Tenant)
Rent PCM: £1050
Would you recommend?: Yes
Postcode: RG1
Branch: Caversham, 13 Bridge Street
Lettings (as a Tenant)
Rent PCM: £1050
Postcode: RG1
7
people found
this helpful
What a joke! I'm guessing that the majority of these (good) reviews are fake. As a renter, I have never dealt with a more difficult agency. On several occasions they have directly contravened terms of my lease (attempting to put the rent up by an ...
read full review
Comment on agent fees
Bad
7
people found
this helpful
Was this helpful?
Yes