Roman City
2.1/5, 25 reviews
28% recommended
0% lettings valuation accuracy
37% lettings fee satisfaction



Property Features

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2024 allAgents People Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 0% 37% £350 £2,850
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 5 17 0 0 1 0 1 1
Areas covered
Address

24 Claverton Buildings
Bath
Somerset
BA2 4LA

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“I recently left tenancy at my student house i......”

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Oct 04,2023
Minithumbup
Paula
By: 'Faye Birch'
Oct 04,2023
0 people found
this helpful
I recently left tenancy at my student house in Bath and the help I received throughout this process was amazing! Paula worked with me on this and managed to organise my contract very quickly and answered any and all questions I had in very good ...
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“students beware!...”

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May 10,2023
Minithumbdown
By: 'Izzi'
May 10,2023
0 people found
this helpful
if you are a student they will ignore you. we didnt have a working toilet for a whole month (relying entirely on public toilets) while roman city insisted it wasn't their problem and it was our job to sort out....
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“Went in to see what the procedure was of movi......”

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Apr 02,2023
Minithumbdown
By: 'Faye'
Apr 02,2023
0 people found
this helpful
Went in to see what the procedure was of moving out of a shared house, wanted to see what I would need to do and if there were any fees before making any decisions. Roman City then proceeded to call the other tenants of the ...
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Was this helpful? Yes

“Paula was excellent. She tuned into our needs......”

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Feb 03,2022
Minithumbup
Paula
By: 'Marie E.'
Feb 03,2022
0 people found
this helpful
Paula was excellent. She tuned into our needs from the get go and pointed out relevant advantages and disadvantages of the multiple properties we looked at. We felt very comfortable with her....
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“Paula showed us around a few properties and w......”

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Feb 03,2022
Minithumbup
Paula
By: 'Elowen'
Feb 03,2022
0 people found
this helpful
Paula showed us around a few properties and was very helpful! She gave us her professional opinion on the properties we were shown which was really useful to note down....
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“First Time Renter...”

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Dec 16,2020
Minithumbup
Kayla
By: 'Shiv'
Dec 16,2020
0 people found
this helpful
As a first time renter, Kayla has been brilliant in assisting my friends and I with all queries we have whilst the process has moved in a quick but detailed way. The overall service of Roman City has been great and I would not be ...
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“Excellent...”

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Jul 03,2020
Minithumbup
Kayla
By: 'Lyam'
Jul 03,2020
0 people found
this helpful
Kayla and the team at Roman City have been excellent in helping us with our property this year. All problems have been dealt with promptly and all communications from the team at Roman City have been timely and thorough. If you show that you are ...
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“AVOID...”

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Jan 07,2019
Minithumbdown
By: 'jaynecas123'
Jan 07,2019
0 people found
this helpful
Quite possibly the worst lettings agent I have ever experienced, they the way they treat students is disgusting. We had numerous problems with our property which they tried their best to blame on us or simply ignore the problem. When our front lock broke they ...
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Comment on agent fees
Terrible property management company - not really sure what the fees were for as they did f*** all for us the whole time we lived there
Was this helpful? Yes

“I recently left a Roman City student property, and complied ......”

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Aug 04,2017
Minithumbdown
By: 'Student'
Aug 04,2017
5 people found
this helpful
I recently left a Roman City student property, and complied with all requests and stuck exactly to the contract! We reported all problems immediately, kept the property spotless and on leave out were told by staff it was one of the cleanest properties and the ...
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Comment on agent fees
Fees are astronomical, they find some way to add extra charge everywhere.
Was this helpful? Yes

“Telephoned to enquire regarding state of property post tenant exit ......”

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Jul 05,2017
Minithumbdown
By: 'Diabolical'
Jul 05,2017
2 people found
this helpful
Telephoned to enquire regarding state of property post tenant exit and the representative (Donica) was extremely unhelpful and rude and eventually hung up! DO NOT USE...
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“Singlehandedly the worst customer satisfaction I have ever witnessed. I ......”

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Jun 12,2017
Minithumbdown
max
By: 'University'
Jun 12,2017
4 people found
this helpful
Singlehandedly the worst customer satisfaction I have ever witnessed. I have had nothing but problems with them and receive nothing but spite, rudeness and aggression in return. They take payment after payment, already ridiculously high, charge excessive amounts on top and make the entire experience ...
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Comment on agent fees
Shockingly high and offer absolutely nothing in return.
Was this helpful? Yes
By: Bath University student
Jun 26, 2017
View all comments (1)
Undoubtably the worst letting agent I have ever encountered. All the staff are rude, inept and treat students like something on the bottom of their shoe. They are useless with any problem regarding the property, and told us we were wrong when we contacted them about our boiler which was broken (an engineer came after months of back and forth, and told us the boiler was indeed broken). They charge for any little thing and swindle money out of all the students. They have no direct debit system, an ...

“Have rented from them for two years and I have ......”

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Apr 25,2017
Minithumbdown
By: 'Bath'
Apr 25,2017
3 people found
this helpful
Have rented from them for two years and I have had nothing but problems. Things constantly breaking in the house and a mould problem. If it wasn't for our lovely landlady we would be living in a house covered in mould. Complete disregard for students ...
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Comment on agent fees
Extortionate for students
Was this helpful? Yes

“Just awful. Ridiculous fees, rude staff and complete incompetence. All ......”

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Nov 03,2016
Minithumbdown
By: 'Mark'
Nov 03,2016
3 people found
this helpful
Just awful. Ridiculous fees, rude staff and complete incompetence. All they do is prey on vulnerable students. This company is a joke and it amazes me that they're still in business....
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Comment on agent fees
Ridiculous fees, absolutely ridiculous.
Was this helpful? Yes

“If I could give zero or even negative stars I ......”

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Sep 27,2016
Minithumbdown
By: 'Run'
Sep 27,2016
3 people found
this helpful
If I could give zero or even negative stars I would. House was awful when we first moved in, broken chairs, broken bed, hundreds of dead and alive woodlice from an infestation that would later cause us even more problems, damp, doors and windows that ...
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Comment on agent fees
Bad. Ridiculous fees for rediculous reasons.
Was this helpful? Yes

“Extremely rude and unreliable letting agency. Their customer service is ......”

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Feb 22,2016
Minithumbdown
By: 'Disappointed'
Feb 22,2016
5 people found
this helpful
Extremely rude and unreliable letting agency. Their customer service is absolutely appalling. It took them months to return our deposit to us, and when we did receive it, they had taken a lot of money off it, despite us cleaning the house head to toe ...
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“Very attentive when you are a prospective customer - as ......”

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Nov 17,2015
Minithumbdown
By: 'bathstudent'
Nov 17,2015
4 people found
this helpful
Very attentive when you are a prospective customer - as soon as you have signed the contract they are extremely difficult to get hold of, do not respond to emails and are generally not helpful. Will not be letting through them again, and would advise ...
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“I have had an awful experience with Roman City. The ......”

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Jun 02,2015
Minithumbdown
By: 'Very'
Jun 02,2015
4 people found
this helpful
I have had an awful experience with Roman City. The staff are all exceptionally rude and make you feel as though you are just a stupid student. They charge you a lot of agency fee's and also expect you to pay a lot of money ...
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“Roman City are a student letting agency who are regularly ......”

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Jan 08,2015
Minithumbup
Paula
By: 'J'
Jan 08,2015
2 people found
this helpful
Roman City are a student letting agency who are regularly let down by students who fail to complete requests in a timely manner. I have found them agreeable to deal with. Paula is polite, friendly and knowledgeable and Lauren professional and businesslike. Susan has been ...
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Comment on agent fees
Fees are fair
Was this helpful? Yes
By: andrew
Sep 09, 2016
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was this written by a member of staff ...

“My experience with Roman City was absolutely awful and they ......”

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Sep 17,2014
Minithumbdown
By: 'Maisie'
Sep 17,2014
2 people found
this helpful
My experience with Roman City was absolutely awful and they were rude. When we informed them about issues regarding the property that were through no fault of our own they were very slow with their response, sometimes taking up to two weeks to reply. When ...
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“They are rude, arrogant, unhelpful and hold on to your ......”

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Sep 11,2014
Minithumbdown
Sarah
By: 'Unhappy'
Sep 11,2014
1 people found
this helpful
They are rude, arrogant, unhelpful and hold on to your deposit for as long as they can. You pay the initial deposit at the start of the tenancy but cannot move into the property until they are ready to let you move in. Inventories are ...
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“Unfortunately as me and five other housemates were renting a ......”

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Aug 27,2014
Minithumbdown
By: 'vile'
Aug 27,2014
3 people found
this helpful
Unfortunately as me and five other housemates were renting a student house from them via the university we did not get to choose which estate agent we could go with. reading other reviews we thought they couldn't possible be that bad but they were worse. ...
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“Extremely unhelpful, patronising and ignorant. Very slow to act on ......”

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Aug 21,2014
Minithumbdown
By: 'Emilynightingale'
Aug 21,2014
3 people found
this helpful
Extremely unhelpful, patronising and ignorant. Very slow to act on anything (if at all) and purposely difficult and evasive with regards to getting our deposit back. Still chasing it up nearly three months after we left and with no indication we'll be getting it back ...
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“I was given a house to live in for my ......”

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Sep 10,2013
Minithumbdown
By: 'Useless.'
Sep 10,2013
5 people found
this helpful
I was given a house to live in for my first year of university by the uni themselves who used Roman City as the agency. The house we were given was lovely, but when first viewing the house, the lady from Roman City who showed ...
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“Admittedly some of the employees were polite and patient to ......”

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Aug 01,2012
Minithumbdown
By: 'Tom'
Aug 01,2012
11 people found
this helpful
Admittedly some of the employees were polite and patient to deal with but most were extremely rude and impatient. This company is not at all flexible or helpful, instead they try and charge/fine people as much as they think they can get away with. ...
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What agent could do to change your mind?
The agent could have been helpful when asking questions and given some fair leighway when it comes to dealing with customers.
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“Annette has been very positive and extremely helpful in arranging ......”

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Apr 18,2012
Minithumbup
By: 'Annette'
Apr 18,2012
0 people found
this helpful
Annette has been very positive and extremely helpful in arranging various repairs to the property let and has managed this in an excvellent manner....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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