Have rented from them for two years and I have had nothing but problems. Things constantly breaking in the house and a mould problem. If it wasn't for our lovely landlady we would be living in a house covered in mould. Complete disregard for students and a complete lack of understanding when it comes to payments. They charged me 8 days before I got my student loan despite being told that our rent would be taken the same day as out student loans came in. Absolutely extortionate fees for late paym... read full review
Just awful. Ridiculous fees, rude staff and complete incompetence. All they do is prey on vulnerable students. This company is a joke and it amazes me that they're still in business.... read full review
If I could give zero or even negative stars I would.
House was awful when we first moved in, broken chairs, broken bed, hundreds of dead and alive woodlice from an infestation that would later cause us even more problems, damp, doors and windows that wouldn't shut properly.
When our shower broke it took them two months to fix it despite constant phone calls and emails which they ignored.
When it came to re letting the house they gave out our mobile numbers without telling us and so all of a sud... read full review
Extremely rude and unreliable letting agency. Their customer service is absolutely appalling. It took them months to return our deposit to us, and when we did receive it, they had taken a lot of money off it, despite us cleaning the house head to toe and leaving it in a better condition than it was when we had first moved in!
When there were viewings, we as the tenants were required to stay in and show them around the house, whilst we were studying for important exams. If we were busy and had n... read full review
Very attentive when you are a prospective customer - as soon as you have signed the contract they are extremely difficult to get hold of, do not respond to emails and are generally not helpful. Will not be letting through them again, and would advise anyone I know to avoid them.... read full review
I have had an awful experience with Roman City. The staff are all exceptionally rude and make you feel as though you are just a stupid student. They charge you a lot of agency fee's and also expect you to pay a lot of money before you can even move into the property on top of paying the deposit. If you are a student you are better off looking else where because these people are happy to take your money but are not happy to help you! their Customer service skills are non existent.... read full review
Roman City are a student letting agency who are regularly let down by students who fail to complete requests in a timely manner. I have found them agreeable to deal with.
Paula is polite, friendly and knowledgeable and Lauren professional and businesslike. Susan has been efficient, dealing with them has been straightforward, once I had outlined what I was looking for.
When moving into a property take care to do extensive research on the property. The university holds a set of excellent questi... read full review
My experience with Roman City was absolutely awful and they were rude. When we informed them about issues regarding the property that were through no fault of our own they were very slow with their response, sometimes taking up to two weeks to reply. When they responded and came to the property their attempts at fixing our problems were atrocious and would result in them having to come back several times in order to complete the jobs to an acceptable standard. One example of an incident like thi... read full review
They are rude, arrogant, unhelpful and hold on to your deposit for as long as they can. You pay the initial deposit at the start of the tenancy but cannot move into the property until they are ready to let you move in. Inventories are a joke. Do nothing at all to get maintenance issues fixed and then try and charge you at the end of the tenancy. Answer emails when they feel like it - usually about two weeks after receiving them, don't return your phone calls. Treat students like second clas... read full review
Unfortunately as me and five other housemates were renting a student house from them via the university we did not get to choose which estate agent we could go with. reading other reviews we thought they couldn't possible be that bad but they were worse. throughout the course of the year there were so many issues with the house we lost count. one major issue was mould in the bathrooms and bedrooms, rather than sorting the issues once we told them about it we had to take the matters into our own ... read full review
Extremely unhelpful, patronising and ignorant. Very slow to act on anything (if at all) and purposely difficult and evasive with regards to getting our deposit back. Still chasing it up nearly three months after we left and with no indication we'll be getting it back any time soon. Wouldn't provide a breakdown of the deductions they want to make, just a total and some vague descriptions of what they believed needed doing. Take advantage of the fact that their main market is students, most of who... read full review
I was given a house to live in for my first year of university by the uni themselves who used Roman City as the agency. The house we were given was lovely, but when first viewing the house, the lady from Roman City who showed us around was incredibly rude - first bad impression.
Throughout my year living in the house, Roman City were ridiculously hard to get hold of, and even worse when trying to receive help from them. For example our shower completely broke, yet we had to get many other peo... read full review
Branch: Bath, 24 Claverton Buildings
Services: Lettings (as a Tenant)
Would you recommend?: No
Branch: Bath, 24 Claverton Buildings
Lettings (as a Tenant)
10people found this helpful
Admittedly some of the employees were polite and patient to deal with but most were extremely rude and impatient. This company is not at all flexible or helpful, instead they try and charge/fine people as much as they think they can get away with.
The company deals with too many students and does not consider individual circumstances, and they are not even open on a saturday. Really helpful for speaking to them about trying to get items fixed/deposit back!!
From the other students I know... read full review
What agent could do to change your mind?
The agent could have been helpful when asking questions and given some fair leighway when it comes to dealing with customers.