Roger Samuel Residential

These guys have such terrible communication with prospective clients. They take down numbers and then don't call back. For hours/days on end, their number goes to voice mail. It looks like they are really a family run business which in this instance means they do not act or talk or care for clients ... Read Full Review

AVOID! I arranged a viewing with Roger Samuels for 11am on the Saturday morning. As arranged I arrived at the office on West End Lane just before 11am. The office was closed so we waited outside - we waited for 25 minutes and tried calling several times but there was no answer. This was highly ... Read Full Review

Jennifer Stern of Roger Samuel Residential has looked after my property for a number of years and I can tell you that because of her I have never had to worry about finding good tenants, liasing with tenants, organising contracts or general maintenance. Jennifer's personable persona and her total ... Read Full Review

Apart from finding a tenant from my property and then managing it so well, Darryl and Jennifer have been absolutely wonderful in taking the stress out of what has been quite a difficult time for me. I have relocated abroad and they have been particularly good at communicating with me during every ... Read Full Review

I first appointed Darryl Jaffe of Roger Samuel in February 2005, and was immediately impressed with his personal and hands-on approach in finding me a tenant for my flat. Since then, the flat has been managed well and has always been re-leased quickly upon vacancy and without any fuss. I am 100% ... Read Full Review

First class and highly professional service. This first looks after all my requirements as a landlord, from advertisng property, initial contract negotiations with tennants, annual property checks and ongoing maintenance. And my tennants love them, and if i have happy tennants im a happy landlord - ... Read Full Review

Darryl Jaffe at Roger Samuel managed my property for 9 years. He has a friendly and helpful manner, and was always punctual and accurate with his handling of requests from myself as landlady or from the tenants. I trusted him to select/purchase replacement items such as carpets, boiler, kitchen ... Read Full Review

For over 10 years Darryl manages various furnished flats for me in the N W 6 area he also deals with the lettings. I have always received excellent service from him and he has always dealt with any problems promptly. I would have no hesitation in recommending his ... Read Full Review

Darryl from Roger Samuel has been managing 5 flats for me for many years. He is most helpful and has always done a very good ... Read Full Review

Jennifer's always been incredibly helpful -- she sorts problems out immediately, and, as the furnishings in the flat we rented are quite old, she's been replacing them as needed. She's very friendly, and very conscientious. Really, an excellent manager, and we're lucky to have rented from ... Read Full Review

Darryl is the 'go to' person for rents in North West London. He has been looking after our small portfolio of flats for over 10 years. We have always found him, not only to be helpful in his approach, but also to go the extra mile, both for us as landlords, but also for our tenants. It is extremely ... Read Full Review

My comment will be pretty much in line with all others, but this is not really a surprise. My wife and I have been tenants for about 5 years in a flat managed by Roger Samuel. All queries are handled quickly, the staff is friendly and the property is extremely well looked after. Roger ... Read Full Review

I have been a tenant of a Roger Samuel property for the last eight months, having previously rented in the West Hampstead area. Their friendly and personal service has been appreciably better than the previous letting agents I have used both in this area and elsewhere in London, largely due to ... Read Full Review

I've been renting my flat in St John's Wood from Roger Samuel for 2 years now. When I moved in all utility bills had been transfered into my name for me and the flat had been professionally cleaned. Having had problems with other agents in the past, I can't tell you what a relief it was!! ... Read Full Review

Darryl manages all my London properties. The service is extremely professional and as personalised as I could hope for. He has managed a range of properties - houses and mansion flats - with a range of tenants - locals, professionals, ex-pats, students, families, sharers - with almost no void ... Read Full Review

I lived in a property managed by Roger Samuel Residential for about three years. I have to say I haven't had a better experience of a letting agent in London - these guys were really responsive to requests or questions and the rest of the time they left us to get on with it. Jennifer in particular ... Read Full Review

We moved to a flat that had been previously occupied for 10 years by the same family. The flat was entirely refurbished and we moved to a practically brand new place. The premises common area, for which Roger Samuel is responsible, is very well cared after. We have been living in the flat for an ... Read Full Review

Roger Samuel have dealt with both lettings and management for our properties for well over ten years. During all that time their level of professionalism and attention to detail has been outstanding. Simply being able to relay on responsible and capable people to do what they say they will do is ... Read Full Review

I've lived in a flat managed by Roger Samuel for 3 years and I have to say they have been absolutely brilliant. As soon as anything has gone wrong they have fixed it ASAP and been incredibly helpful and professional the whole time. I really recommend ... Read Full Review

Roger Samuel have been my agent for rental flat in West Hampstead for many years. I don;t often write reviews but these guys deserve one for all the right reasons. They are a pleasure to deal with and do a great job. There are so many wide boys in the industry but Darryl and the team standout as ... Read Full Review