Rogers & Partners

30 reviews 4.3 /5 rating
  • 76% valuation accuracy
  • 87% recommend
  • 82% fee satisfaction
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    Danielle Strevens
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    darren strevens
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    Kevin Rogers
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    Alexanda Wilkinson-Hewys
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    Andy
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    Andrew Strevens
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    All Staff
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    The whole team
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    Tracy
Professional independent letting specialists based in the West Midlands owned and run by Mr Kevin Rogers & Mr Andrew Strevens, both ARLA & NAEA members. All offices are licesnsed members of both trade Read full description...Professional independent letting specialists based in the West Midlands owned and run by Mr Kevin Rogers & Mr Andrew Strevens, both ARLA & NAEA members. All offices are licesnsed members of both trade bodies and the company is also a member of the National Approved Letting Scheme & The Property Ombudsman Scheme for Lettings. A Highly professional company providing the best letting and management service to novice and professional landlords alike.
 
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Apr 20,2017
Minithumbdown
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Apr 20,2017
0 people found
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Incredibly rude. Try to make you feel vulnerable and bully you to secure sales, don't get back to you unless it suits them. Very bad 'middle man' between tennant and landlord, often had to chase things up myself as they had not bothered to relay messages. The fees are high and valuations are poor. Avoid, avoid, avoid....
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Excessive
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Feb 16,2017
Minithumbup
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darren strevens
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Tracy
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Feb 16,2017
1 people found
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Both Tracy and Darren has provided excellent service, they have been professional, polite and very prompt on answers and phone backs, well done....
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Obviously, the fee is high but got an excellent service
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Feb 16,2017
Minithumbdown
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Feb 16,2017
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What they do not tell you upon looking into renting from them is that they do not accept anyone with a poor or less than perfect credit rating. Gutted as we had veiwed a house we loved. As a tenant who had rented for years with no problems this was unbelievable....
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By: Andrew Strevens
Feb 16, 2017
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Dear Jean. I am sorry that you chose to give us such a low score. I have looked into this and I understand that, rather than charge you an application fee and then put you through the misery of perhaps failing a credit check and losing money, my colleague simply advised you that a credit check was necessary and you ended the call without proceeding. Many agents would have simply charged you the fee first and then refused to refund it if indeed your application could not proceed. We do not do thi ...
Jan 18,2017
Minithumbup
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Alexanda Wilkinson-Hewys
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Andrew Strevens
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Jan 18,2017
2 people found
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I use Rogers to rent my house out for 12 months as i had moved abroad. I was Very please with the level of service and communication, all the staff where helpful and pleasant. The service offered by Rogers and Partners worked well for me. Greatly Appreciated would recommend them to any Land Lord....
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Good
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Nov 17,2016
Minithumbup
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The whole team
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Nov 17,2016
2 people found
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Very please with the pleasant staff and the service offered by Rogers and Partners. Greatly Appreciated would recommend them to any Land Lord or tenants seeking good properties...
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Good
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Aug 15,2016
Minithumbup
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Andrew Strevens
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Aug 15,2016
1 people found
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Darren and Andrew are both helpful and always get back to me when they say they will. Having said that, they only contact me when essential. I wanted a hands-off arrangement with managing my property and that's what I get. What I also like is that all the office staff are up to speed on my property, so it doesn't really matter who I speak with. Overall, a professional, efficient service....
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Value for money
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Jun 08,2016
Minithumbup
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Jun 08,2016
1 people found
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I have used Rogers & Partners as my letting agent for about 18 months and I have only praise for them. From advertising properties, getting viewings, checking prospective tenants and assisting with tenant problems (defaulting on rent payments or not leaving a property in an appropriate condition), they handle it all with professionalism. Everyone I've dealt with has been approachable and a pleasure to work with....
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Fees are reasonable. Some agents have lower fees, but I doubt I'd get the same level of service, especially when there are problems to deal with.
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By: Alex
Jun 08, 2016
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Hi Jackie, Thank you for the lovely comments they are very much appreciated. ...
Mar 16,2016
Minithumbup
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Alexanda Wilkinson-Hewys
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Mar 16,2016
1 people found
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I am happy with everyone I deal with at the branch. Always willing to help and advise and inform me of problems. Very upbeat and and very receptive to my calls....
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good
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Mar 09,2016
Minithumbup
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darren strevens
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Alexanda Wilkinson-Hewys
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Mar 09,2016
1 people found
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I have been using Rogers & Partners for the past 3 years and have found all of their staff to be friendly, attentive & professional. They have consistently found tenants for my apartment within a month of it going on the market. I therefore have no hesitation in recommending them....
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Comment on agent fees
Their fees are in-line with their competitors and therefore reasonable.
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Feb 20,2016
Minithumbup
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Feb 20,2016
2 people found
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I have used this agent for a few years now and find they are reputable and thorough. They consult me throughout the process and try very hard to find suitable tenants. I find the staff friendly and approachable. I trust Rogers and recommend them....
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Good. Reasonable rates, no hidden charges.
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Dec 16,2015
Minithumbup
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The whole team
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Dec 16,2015
2 people found
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I chose Rogers-Partners after using three other letting agents in Wolverhampton, who did not have a the professional approach to property letting I expected. I discussed my requirements with Andy Strevens and I have now had three properties let by Rogers-Partners and the service delivery I have received has been excellent, I would recommend them to any landlord the whole team is coordinated and each member is aware of their roles and responsibilities which makes contact with them swift and preci...
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The agents fees are very competitive in todays letting market
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By: Alex
Dec 16, 2015
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Thank you for the kind words! ...
Sep 30,2015
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Alexanda Wilkinson-Hewys
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Sep 30,2015
1 people found
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Instructions given and prospective tenants quickly found , leading to successful letting in a reasonable time. Good communications by phone and email. Concluded efficiently...
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fees structure clear in advance
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Sep 28,2015
Minithumbdown
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All Staff
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Sep 28,2015
1 people found
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The agency was only interested in responding to questions when they wanted information. They also showed no care or concern that the property was dangerous and could have been lethal. The admin fee for contracts to be renewed was daylight robbery instead of being allowed a rolling contract once fixed term had finished. Lied to landlord during viewing and getting deposit back was a nightmare. Firstly due to letting agency communication with landlord and secondly took a week for agency to put ...
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Aug 05,2015
Minithumbup
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Andrew Strevens
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Danielle Strevens
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Aug 05,2015
1 people found
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It was my first time letting a property and so I contacted Rogers and Partners on recommendation from a friend who rents properties locally. I was shown courtesy at our first meeting, given help with the procedures and paperwork, advised on how to present my property and was introduced to a first rate tenant. Paying the management fee has been worth every penny because I had no worries throughout the whole tenancy period. They even helped me sell my property when my tenant asked to buy the house...
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By: Andy
Aug 05, 2015
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Thanks, Mick. It was a pleasure. Best wishes for the future. Andy ...
Aug 01,2015
Minithumbup
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Aug 01,2015
0 people found
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Rogers and Partner were always very helpful when I was a tenant. I now bought the house from my landlord and they were very helpful with the sale. The customer service was always very friendly....
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May 15,2015
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Alexanda Wilkinson-Hewys
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Andy
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May 15,2015
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I have used Rogers and Co. For 6 years or so to let my house on a fully managed basis. I have to say that I am entirely satisfied with the service that they have provided me with. They have found me quality Tenants that have been no bother at all. I found myself as an 'accidental landlord ' due to personal circumstances'. Andrew and Danielle Strevens and their highly proffesional team found me quality tenants. I could rest assured that my property was in safe hands with them. They only use tri...
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Jan 15,2015
Minithumbup
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Danielle Strevens
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Andrew Strevens
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Jan 15,2015
1 people found
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I would recommend this company to anybody looking for rented accommodation. I have rented a lovely house through Rogers and Partners for the past two years. Their service has been both very professional and friendly. Any matters that needed to be dealt with regarding the property were done quickly and efficiently with the least disruption to myself. If I were ever in the position to rent a property again, they would be my first choice....
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May 16,2014
Minithumbup
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Andrew Strevens
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May 16,2014
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I have worked with Rogers for 6 years. Originally I spoke to a number of agencies, but they were the only ones who seemed to listen to my concerns, and they gave the best advice for my situation, particularly regarding decoration work. I was completely new to letting, and I use the full management service. Their communications are prompt and friendly, and I trust them completely to manage my property. I find it time and cost effective as I do not live in the area of the rental property. I w...
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Apr 14,2014
Minithumbup
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Apr 14,2014
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I was very pleased with the overall service we had from Rogers and Partners. They were professional, friendly and dealt with our particular business in a timely manner. I have no hesitation in recommending them and hope to use them again in future....
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Jan 20,2014
Minithumbup
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Andrew Strevens
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Jan 20,2014
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For many years Andrew Strevens has provided us with very valuable advice on a range of issues. He is very well informed. Amongst other things, he has successfully settled a large insurance claim, following significant flooding from a property above and defended our interests in an unrealistic but powerful refusal for the deposit to be used for damages when a tenant moved out. Alex processes requests very efficiently and has always been a pleasure to work with. The other members of the tea...
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Jan 15,2014
Minithumbup
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Jan 15,2014
1 people found
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We rented a semi-detached house in Penn, Wolverhampton, for a year and a half with Rogers and Partners and, overall, we were very happy with the level of service. We left the property because we needed somewhere more spacious to live, but we would not hesitate for a second to use them again. Unlike certain lettings agents, they also provide an emergency out of hours contact number; something which proved very handy when our boiler broke down on a Sunday night. In fact, generally speaking, the...
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Dec 02,2013
Minithumbup
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Andy
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Alexanda Wilkinson-Hewys
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Dec 02,2013
1 people found
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We have been using Rogers for a number of years and are now in our second property let through them... After experiencing the shocking and underhand tactics of a lot of what Wolverhampton has to offer in the guise of letting agents, we were really pleased with the way Rogers have handled everything that we have thrown at them... We had a couple of hitches in our first house; a broken waste pipe on the bath (which caused some flooding), a faulty oven and, a little more seriously, a fault wi...
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Nov 19,2013
Minithumbdown
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Nov 19,2013
20 people found
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Was a tenant for 2 years, everything fine until we came to move out. The staff are rude and incompetent, try every tactic to drain your security deposit including charging you twice for contract fees you have already paid. On handing in our notice we were told that we would be charged for four months notice rather than the contractual two months. We are taking the matter to arbitration and making a complaint to the financial ombudsman as their complaint process is a matter of fobbing off and tal...
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Apr 22, 2014
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Our landlord client was successful at arbitration and achieved a higher settlement than we had previously recommended. Had this tenant listed to us and taken our advice they would have been financially better off. ...
Oct 12,2013
Minithumbup
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Oct 12,2013
1 people found
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I have rented my flat with Andrew for the last 10 years and can fully recommend him and his agency. Although I live overseas, they have maintained communication via email and I am always kept up to date with what is happening with my property....
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Oct 10,2013
Minithumbup
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Danielle Strevens
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Andy
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Oct 10,2013
0 people found
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I AM EXTREMELY PLEASED WITH THE SERVICE OFFERED BY ANDY ANDY ,DANY THE TEAM IN TERMS OF SECURING GOOD TENENNATS AND DEALING WITH ISSUES AS AND WHEN THEY ARISE IN A MOST PROFESSIONAL WAY .I , WILL NOT HESITATAE TO RECOMMENED TO MORE LANDLORDS...
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Jun 18,2013
Minithumbup
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Danielle Strevens
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Alexanda Wilkinson-Hewys
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Jun 18,2013
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We have been so fortunate to have instructed this firm Andrew and Danielle\'s alex Darren Rebecca all very pleasing and efficient staff Excellent team of staff of course Andrew is the feather in the hat who has always handled the issues as they crop in the most professional way. Will recommend this firm to all my friends...
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By: Andrew
Jun 19, 2013
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Thanks for your very nice comments Dr Shree but did you really mean to give us 1 star out of 5??? It seems like a mistake. Andrew ...
Apr 08,2013
Minithumbup
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Apr 08,2013
0 people found
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The agents are quick to respond and move quick to help get the properties let out. The service is good and I am happy with the service I got....
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By: Andrew
May 08, 2013
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Thank you so very much for your positive comments, Mr Mehmi. ...
Mar 19,2013
Minithumbup
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Alexanda Wilkinson-Hewys
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Mar 19,2013
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I have been renting out my two-bedroom flat with Rogers & Partners for over two years. The property is fully managed by them, and they have dealt quickly and efficiently with all manner of issues, from finding and advising on prospective tenants, to inspecting new double glazing and removing furniture. They provide a truly fantastic service....
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Mar 03,2013
Minithumbup
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Alexanda Wilkinson-Hewys
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Mar 03,2013
0 people found
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Rogers and Partners provided a highly professional service in finding my tenant and ensuring their move went smoothly. I was kept informed of all developments in a timely manner and received regular paperwork to this effect. I dealt with Rogers and Partners over the phone and by email which worked well. Whenever I called the office I was able to speak to the required person or if they were not available they gave me a call back soon after. I had a very bad experience with a previous letting ...
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Feb 14,2013
Minithumbup
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darren strevens
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Feb 14,2013
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Showed prospective tenants around. Helped with constructive critique. Assisted with EPC. Provided helpful advice on tenancy rents. Dealt with utility companies....
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Agent Fees

Our fees are very competitive given the highly skilled service that we provide. Call us today or email office@rogers-partners.com for more information!
Last updated at 2:23 PM 15/11/2012 by Andrew Strevens

Complaints Procedure

In the unlikely event that you are dissatisfied with the service you have received from us, please email in the first instance, stating your grievance to andystrevens@rogers-partners.com. Your complain will then be addressed by one of the company's founders.There are processes in place to deal with your complaint including referring it to an outside arbitrator if it can not be dealt with in-house.To date, since our inception in 1996, we have yet to have one single complaint referred to a third party.We are very proud of this record. 
Last updated at 2:21 PM 15/11/2012 by Andrew Strevens

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Rogers & Partners - Birmingham, , B13
Birmingham
292 Haunch Lane, Birmingham B13 0QS
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Rogers & Partners - Wolverhampton, , WV6
Wolverhampton
45 Bridgnorth Road, Wolverhampton WV6 6AF
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