Roger Samuel Residential
4.7/5, 26 reviews
92% recommended
0% lettings valuation accuracy
0% lettings fee satisfaction



Property Features

Estate Agent specialising in lettings and management in the NW6 and surrounding areas. show more Estate Agent specialising in lettings and management in the NW6 and surrounding areas.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 0% 0% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
13 0 11 0 0 0 0 0 0 2
Areas covered
Address

173 West End Lane
West Hampstead,London
Greater London
NW6 2LY
0207 6244443

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“These guys have such terrible communication with prospective clients. They ......”

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Jun 21,2014
Minithumbdown
By: 'gn_capri'
Jun 21,2014
2 people found
this helpful
These guys have such terrible communication with prospective clients. They take down numbers and then don't call back. For hours/days on end, their number goes to voice mail. It looks like they are really a family run business which in this instance means they ...
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What agent could do to change your mind?
Be genuinely engaged in helping the client/customer get all their queries answered about a viewing/flat and have a standard opening and closing time. Be in office to actually pick up the phone and answer and not just leave it on voice mail whenever you feel like. For example, calling from 11 AM to 4:30 PM on Fri - the phone continously went on voice mail.
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“AVOID! I arranged a viewing with Roger Samuels for 11am ......”

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Apr 08,2014
Minithumbdown
By: 'BC'
Apr 08,2014
3 people found
this helpful
AVOID! I arranged a viewing with Roger Samuels for 11am on the Saturday morning. As arranged I arrived at the office on West End Lane just before 11am. The office was closed so we waited outside - we waited for 25 minutes and tried calling several ...
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What agent could do to change your mind?
Turn up to the appointment / call to let me know they would not be able to.
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“Jennifer Stern of Roger Samuel Residential has looked after my ......”

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Jun 16,2012
Minithumbup
Darryl
By: 'Amanda'
Jun 16,2012
1 people found
this helpful
Jennifer Stern of Roger Samuel Residential has looked after my property for a number of years and I can tell you that because of her I have never had to worry about finding good tenants, liasing with tenants, organising contracts or general maintenance. Jennifer's personable ...
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“Apart from finding a tenant from my property and then ......”

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Apr 29,2012
Minithumbup
Darryl
By: 'Ann'
Apr 29,2012
0 people found
this helpful
Apart from finding a tenant from my property and then managing it so well, Darryl and Jennifer have been absolutely wonderful in taking the stress out of what has been quite a difficult time for me. I have relocated abroad and they have been particularly ...
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“I first appointed Darryl Jaffe of Roger Samuel in February 2005, ......”

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Apr 27,2012
Minithumbup
Darryl
By: 'Wood'
Apr 27,2012
0 people found
this helpful
I first appointed Darryl Jaffe of Roger Samuel in February 2005, and was immediately impressed with his personal and hands-on approach in finding me a tenant for my flat. Since then, the flat has been managed well and has always been re-leased quickly upon vacancy and ...
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“First class and highly professional service. This first looks after ......”

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Apr 27,2012
Minithumbup
Darryl
By: 'GT'
Apr 27,2012
0 people found
this helpful
First class and highly professional service. This first looks after all my requirements as a landlord, from advertisng property, initial contract negotiations with tennants, annual property checks and ongoing maintenance. And my tennants love them, and if i have happy tennants im a happy landlord ...
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“Darryl Jaffe at Roger Samuel managed my property for 9 years. ......”

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Apr 26,2012
Minithumbup
Darryl
By: 'Claire'
Apr 26,2012
0 people found
this helpful
Darryl Jaffe at Roger Samuel managed my property for 9 years. He has a friendly and helpful manner, and was always punctual and accurate with his handling of requests from myself as landlady or from the tenants. I trusted him to select/purchase replacement items such ...
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“For over 10 years Darryl manages various furnished flats for me ......”

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Apr 26,2012
Minithumbup
By: 'G'
Apr 26,2012
0 people found
this helpful
For over 10 years Darryl manages various furnished flats for me in the N W 6 area he also deals with the lettings. I have always received excellent service from him and he has always dealt with any problems promptly. I would have no hesitation in recommending ...
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“Darryl from Roger Samuel has been managing 5 flats for me ......”

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Apr 26,2012
Minithumbup
Darryl
By: 'Enterprises'
Apr 26,2012
0 people found
this helpful
Darryl from Roger Samuel has been managing 5 flats for me for many years. He is most helpful and has always done a very good job....
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“Jennifer's always been incredibly helpful -- she sorts problems out ......”

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Apr 25,2012
Minithumbup
Jennifer
By: 'KA'
Apr 25,2012
0 people found
this helpful
Jennifer's always been incredibly helpful -- she sorts problems out immediately, and, as the furnishings in the flat we rented are quite old, she's been replacing them as needed. She's very friendly, and very conscientious. Really, an excellent manager, and we're lucky to have rented ...
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“Darryl is the 'go to' person for rents in North ......”

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Apr 23,2012
Minithumbup
Darryl
By: 'Nick'
Apr 23,2012
0 people found
this helpful
Darryl is the 'go to' person for rents in North West London. He has been looking after our small portfolio of flats for over 10 years. We have always found him, not only to be helpful in his approach, but also to go the extra mile, ...
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“My comment will be pretty much in line with all ......”

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Apr 23,2012
Minithumbup
By: 'Max'
Apr 23,2012
0 people found
this helpful
My comment will be pretty much in line with all others, but this is not really a surprise. My wife and I have been tenants for about 5 years in a flat managed by Roger Samuel. All queries are handled quickly, the staff is friendly and ...
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“I have been a tenant of a Roger Samuel property ......”

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Apr 23,2012
Minithumbup
By: 'Jimmy'
Apr 23,2012
0 people found
this helpful
I have been a tenant of a Roger Samuel property for the last eight months, having previously rented in the West Hampstead area. Their friendly and personal service has been appreciably better than the previous letting agents I have used both in this area and ...
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“I've been renting my flat in St John's Wood from ......”

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Apr 20,2012
Minithumbup
By: 'Emily'
Apr 20,2012
0 people found
this helpful
I've been renting my flat in St John's Wood from Roger Samuel for 2 years now. When I moved in all utility bills had been transfered into my name for me and the flat had been professionally cleaned. Having had problems with other agents in the ...
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“Darryl manages all my London properties. The service is extremely ......”

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Apr 19,2012
Minithumbup
Darryl
By: 'Nick'
Apr 19,2012
0 people found
this helpful
Darryl manages all my London properties. The service is extremely professional and as personalised as I could hope for. He has managed a range of properties - houses and mansion flats - with a range of tenants - locals, professionals, ex-pats, students, families, sharers - ...
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“I lived in a property managed by Roger Samuel Residential ......”

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Apr 05,2012
Minithumbup
Darryl
By: 'Kat'
Apr 05,2012
0 people found
this helpful
I lived in a property managed by Roger Samuel Residential for about three years. I have to say I haven't had a better experience of a letting agent in London - these guys were really responsive to requests or questions and the rest of the ...
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“We moved to a flat that had been previously occupied ......”

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Mar 28,2012
Minithumbup
Darryl
By: 'Cristiano'
Mar 28,2012
0 people found
this helpful
We moved to a flat that had been previously occupied for 10 years by the same family. The flat was entirely refurbished and we moved to a practically brand new place. The premises common area, for which Roger Samuel is responsible, is very well cared after. ...
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“Roger Samuel have dealt with both lettings and management for ......”

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Mar 23,2012
Minithumbup
By: 'D'
Mar 23,2012
0 people found
this helpful
Roger Samuel have dealt with both lettings and management for our properties for well over ten years. During all that time their level of professionalism and attention to detail has been outstanding. Simply being able to relay on responsible and capable people to do what ...
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“I've lived in a flat managed by Roger Samuel for 3 ......”

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Mar 21,2012
Minithumbup
By: 'Katy'
Mar 21,2012
0 people found
this helpful
I've lived in a flat managed by Roger Samuel for 3 years and I have to say they have been absolutely brilliant. As soon as anything has gone wrong they have fixed it ASAP and been incredibly helpful and professional the whole time. I really recommend ...
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“Roger Samuel have been my agent for rental flat in ......”

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Mar 19,2012
Minithumbup
Darryl
By: 'Andrew'
Mar 19,2012
0 people found
this helpful
Roger Samuel have been my agent for rental flat in West Hampstead for many years. I don;t often write reviews but these guys deserve one for all the right reasons. They are a pleasure to deal with and do a great job. There are ...
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“We have used Roger Samuel for a couple of years ......”

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Mar 18,2012
Minithumbup
Darryl
By: 'Richard'
Mar 18,2012
0 people found
this helpful
We have used Roger Samuel for a couple of years now for both lettings and property management and have always found them to be professional and friendly. Problems with properties/tenants, as and when the arise, are always dealt with promptly and we would certainly ...
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“I've been letting through Roger Samuel for over a decade ......”

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Mar 11,2012
Minithumbup
By: 'ad'
Mar 11,2012
0 people found
this helpful
I've been letting through Roger Samuel for over a decade now. They have always been efficient in all matters relating to the letting of the property. Any issues that arise within the property or tenants are dealt with in a timely and purposeful manner....
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“We are in our 4th year of renting through Roger ......”

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Mar 07,2012
Minithumbup
Darryl
By: 'Kirsty'
Mar 07,2012
0 people found
this helpful
We are in our 4th year of renting through Roger Samuel Residential. Each year the renewal is painless and any small issues we have had ie broken boiler etc have been dealt with swiftly, cheerfully and in a professional manner by Darryl and the Roger ...
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“I always find the team at Roger Samuels to be ......”

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Mar 07,2012
Minithumbup
By: 'Ms'
Mar 07,2012
0 people found
this helpful
I always find the team at Roger Samuels to be highly professional yet personable. They are quick to respond to any issue that may arise. I have had only positive dealings with them and have no reservations in recommending them to other tenants....
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“Having been a tenant with Roger Samuels for 7 years now, ......”

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Mar 07,2012
Minithumbup
Darryl
By: 'Dan'
Mar 07,2012
0 people found
this helpful
Having been a tenant with Roger Samuels for 7 years now, I have nothing but praise. They are accessible, friendly and universally helpful. As with all properties there are inevitably things that go wrong, washing machines that break or vacuum cleaners that needs replacing. In my ...
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“Darryl was very helpful and friendly from our first phone ......”

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Mar 05,2012
Minithumbup
Darryl
By: 'Sophie'
Mar 05,2012
0 people found
this helpful
Darryl was very helpful and friendly from our first phone call! He called or emailed back immediately if we had any queries and helped us work out a good price for our property! It has been the most stress free move thanks to him! The ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Roger Samuel Residential

Regional Awards won by Roger Samuel Residential

Individual Branch Awards



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