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    Darryl Jaffe
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    Jennifer Stern
Estate Agent specialising in lettings and management in the NW6 and surrounding areas.

173 West End Lane
West Hampstead,London
Greater London
NW6 2LY
0207 6244443

 
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Properties for sale
Properties for rent
Jun 21,2014
Minithumbdown
By:
Jun 21,2014
2 people found
this helpful
These guys have such terrible communication with prospective clients. They take down numbers and then don't call back. For hours/days on end, their number goes to voice mail. It looks like they are really a family run business which in this instance means they do not act or talk or care for clients like other professional agents. Please avoid and save yourself headache and frustration....
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What agent could do to change your mind?
Be genuinely engaged in helping the client/customer get all their queries answered about a viewing/flat and have a standard opening and closing time. Be in office to actually pick up the phone and answer and not just leave it on voice mail whenever you feel like. For example, calling from 11 AM to 4:30 PM on Fri - the phone continously went on voice mail.
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Apr 08,2014
Minithumbdown
By:
Apr 08,2014
3 people found
this helpful
AVOID! I arranged a viewing with Roger Samuels for 11am on the Saturday morning. As arranged I arrived at the office on West End Lane just before 11am. The office was closed so we waited outside - we waited for 25 minutes and tried calling several times but there was no answer. This was highly frustrating and very unprofessional. It is now mid-morning on Monday and there has been no contact from the agency to apologise / explain why they were a no show. I would recommend everyone steer clear of ...
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What agent could do to change your mind?
Turn up to the appointment / call to let me know they would not be able to.
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Jun 16,2012
Minithumbup
By:
Jun 16,2012
1 people found
this helpful
Jennifer Stern of Roger Samuel Residential has looked after my property for a number of years and I can tell you that because of her I have never had to worry about finding good tenants, liasing with tenants, organising contracts or general maintenance. Jennifer's personable persona and her total efficiency make it very easy for me to give her my highest recommendation....
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Apr 29,2012
Minithumbup
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Apr 29,2012
0 people found
this helpful
Apart from finding a tenant from my property and then managing it so well, Darryl and Jennifer have been absolutely wonderful in taking the stress out of what has been quite a difficult time for me. I have relocated abroad and they have been particularly good at communicating with me during every step of the letting process.Their sense of customer service has been superb and they have left me feeling very confident that my property is in safe hands while they are looking after it. They were reco...
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Apr 27,2012
Minithumbup
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Apr 27,2012
0 people found
this helpful
I first appointed Darryl Jaffe of Roger Samuel in February 2005, and was immediately impressed with his personal and hands-on approach in finding me a tenant for my flat. Since then, the flat has been managed well and has always been re-leased quickly upon vacancy and without any fuss. I am 100% satisfied with Darryl and his teams\' work. Roger Samuel are always highly professional, responsive, and pro-active, and I would recommend them to anyone considering leasing out their premises in No...
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Apr 27,2012
Minithumbup
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Apr 27,2012
0 people found
this helpful
First class and highly professional service. This first looks after all my requirements as a landlord, from advertisng property, initial contract negotiations with tennants, annual property checks and ongoing maintenance. And my tennants love them, and if i have happy tennants im a happy landlord - very happy!...
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Apr 26,2012
Minithumbup
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Apr 26,2012
0 people found
this helpful
Darryl Jaffe at Roger Samuel managed my property for 9 years. He has a friendly and helpful manner, and was always punctual and accurate with his handling of requests from myself as landlady or from the tenants. I trusted him to select/purchase replacement items such as carpets, boiler, kitchen equipment or additional items as requested by tenants (chests of drawers etc) - and was always very impressed with the high standard of the property as maintained by Darryl and his team when I inspected t...
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Apr 26,2012
Minithumbup
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Apr 26,2012
0 people found
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For over 10 years Darryl manages various furnished flats for me in the N W 6 area he also deals with the lettings. I have always received excellent service from him and he has always dealt with any problems promptly. I would have no hesitation in recommending his company....
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Apr 26,2012
Minithumbup
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Apr 26,2012
0 people found
this helpful
Darryl from Roger Samuel has been managing 5 flats for me for many years. He is most helpful and has always done a very good job....
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Apr 25,2012
Minithumbup
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Apr 25,2012
0 people found
this helpful
Jennifer's always been incredibly helpful -- she sorts problems out immediately, and, as the furnishings in the flat we rented are quite old, she's been replacing them as needed. She's very friendly, and very conscientious. Really, an excellent manager, and we're lucky to have rented from them....
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Apr 23,2012
Minithumbup
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Apr 23,2012
0 people found
this helpful
Darryl is the 'go to' person for rents in North West London. He has been looking after our small portfolio of flats for over 10 years. We have always found him, not only to be helpful in his approach, but also to go the extra mile, both for us as landlords, but also for our tenants. It is extremely important for us to know that our tenants are well looked after, and Darryl has been there on more than one occasion to solve the odd central heating problem or leak, often at the weekend or in the mi...
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Apr 23,2012
Minithumbup
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Apr 23,2012
0 people found
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My comment will be pretty much in line with all others, but this is not really a surprise. My wife and I have been tenants for about 5 years in a flat managed by Roger Samuel. All queries are handled quickly, the staff is friendly and the property is extremely well looked after. Roger Samuel give Letting Agents a good name and I would recommend them without hesitation....
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Apr 23,2012
Minithumbup
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Apr 23,2012
0 people found
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I have been a tenant of a Roger Samuel property for the last eight months, having previously rented in the West Hampstead area. Their friendly and personal service has been appreciably better than the previous letting agents I have used both in this area and elsewhere in London, largely due to their approachability and their efficiency in sorting out issues....
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Apr 20,2012
Minithumbup
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Apr 20,2012
0 people found
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I've been renting my flat in St John's Wood from Roger Samuel for 2 years now. When I moved in all utility bills had been transfered into my name for me and the flat had been professionally cleaned. Having had problems with other agents in the past, I can't tell you what a relief it was!! Throughout my time at the property, both Darryl and Jennifer have been nothing but helpful. Renewing my tenancy agreement has always been quick and easy and they have always responded very promptly to any q...
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Apr 19,2012
Minithumbup
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Apr 19,2012
0 people found
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Darryl manages all my London properties. The service is extremely professional and as personalised as I could hope for. He has managed a range of properties - houses and mansion flats - with a range of tenants - locals, professionals, ex-pats, students, families, sharers - with almost no void periods for many years and it is testament to his attention to detail and inter-personal skills that my tenants remain happy and renew - their feedback too is overwhelmingly positive. He is always working ...
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Apr 05,2012
Minithumbup
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Apr 05,2012
0 people found
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I lived in a property managed by Roger Samuel Residential for about three years. I have to say I haven't had a better experience of a letting agent in London - these guys were really responsive to requests or questions and the rest of the time they left us to get on with it. Jennifer in particular really helped me out when I lost my keys for the flat and needed some new ones urgently....
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Mar 28,2012
Minithumbup
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Mar 28,2012
0 people found
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We moved to a flat that had been previously occupied for 10 years by the same family. The flat was entirely refurbished and we moved to a practically brand new place. The premises common area, for which Roger Samuel is responsible, is very well cared after. We have been living in the flat for an year and we haven't had any problems so far. Whenever we have a minor issue the staff at Roger Samuel promptly helps us. I definitely recommend their service....
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Mar 23,2012
Minithumbup
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Mar 23,2012
0 people found
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Roger Samuel have dealt with both lettings and management for our properties for well over ten years. During all that time their level of professionalism and attention to detail has been outstanding. Simply being able to relay on responsible and capable people to do what they say they will do is refreshing in a world where poor service is all too common. It's also reassuring to know that our tenants interests are handled with the same degree of attention and that maintenance issues are dealt ...
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Mar 21,2012
Minithumbup
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Mar 21,2012
0 people found
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I've lived in a flat managed by Roger Samuel for 3 years and I have to say they have been absolutely brilliant. As soon as anything has gone wrong they have fixed it ASAP and been incredibly helpful and professional the whole time. I really recommend them!...
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Mar 19,2012
Minithumbup
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Mar 19,2012
0 people found
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Roger Samuel have been my agent for rental flat in West Hampstead for many years. I don;t often write reviews but these guys deserve one for all the right reasons. They are a pleasure to deal with and do a great job. There are so many wide boys in the industry but Darryl and the team standout as genuine professionals. Whenever there has been a problem with my flat they have acted quickly and professionally keeping both me (the landlord) and my tenants happy. If you own property in NW6 and want ...
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Mar 18,2012
Minithumbup
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Mar 18,2012
0 people found
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We have used Roger Samuel for a couple of years now for both lettings and property management and have always found them to be professional and friendly. Problems with properties/tenants, as and when the arise, are always dealt with promptly and we would certainly recommend them to others....
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Mar 11,2012
Minithumbup
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Mar 11,2012
0 people found
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I've been letting through Roger Samuel for over a decade now. They have always been efficient in all matters relating to the letting of the property. Any issues that arise within the property or tenants are dealt with in a timely and purposeful manner....
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Mar 07,2012
Minithumbup
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Mar 07,2012
0 people found
this helpful
We are in our 4th year of renting through Roger Samuel Residential. Each year the renewal is painless and any small issues we have had ie broken boiler etc have been dealt with swiftly, cheerfully and in a professional manner by Darryl and the Roger Samuel team. We have never had any cause of complaint with the agency and would strongly recommend them to anyone looking for rental properties in the West Hampstead area....
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Mar 07,2012
Minithumbup
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Mar 07,2012
0 people found
this helpful
I always find the team at Roger Samuels to be highly professional yet personable. They are quick to respond to any issue that may arise. I have had only positive dealings with them and have no reservations in recommending them to other tenants....
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Mar 07,2012
Minithumbup
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Mar 07,2012
0 people found
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Having been a tenant with Roger Samuels for 7 years now, I have nothing but praise. They are accessible, friendly and universally helpful. As with all properties there are inevitably things that go wrong, washing machines that break or vacuum cleaners that needs replacing. In my experience, these kinds of issues were dealt with quickly and professionally. I would highly recommend Roger Samuels to anyone looking for a dependable and trustworthy agent in the West Hampstead area....
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Mar 05,2012
Minithumbup
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Mar 05,2012
0 people found
this helpful
Darryl was very helpful and friendly from our first phone call! He called or emailed back immediately if we had any queries and helped us work out a good price for our property! It has been the most stress free move thanks to him! The fees wer reasonably priced a lot cheaper than others we came across....
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Darryl Jaffe - upload your photo Darryl Jaffe
15 reviews

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Jennifer Stern - upload your photo Jennifer Stern
5 reviews

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