Roger Platt
3.1/5, 36 reviews
53% recommended
50% sales valuation accuracy
100% sales fee satisfaction
Member of Sequence, a national network of over 310 offices around the country. show more Member of Sequence, a national network of over 310 offices around the country.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 50% 100% £240,500 £800,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
5 3 6 6 1 0 4 3 3 5
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“I've just finished completion on my first pro......”

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Feb 08,2021
Minithumbup
By: 'Katrina'
Feb 08,2021
0 people found
this helpful
I've just finished completion on my first property and I honestly don't know what I would have done without Philippa and Stuart at Roger Platt Maidenhead. They kept me sane and up-to-date through the whole process, they we're amazing and would definitely go back to ...
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“AMAZING SERVICE when selling our property . ......”

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Jan 04,2021
Minithumbup
By: 'J'
Jan 04,2021
0 people found
this helpful
AMAZING SERVICE when selling our property . Quick , efficient , excellent communication and phones are answered all the time which is what you need when selling a property . All the staff work together and support you with the sale and your move . Grant , Shona , Philippa ,Nick , Stewart , ...
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“Very pleased with Roger Platt, I have used th......”

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Dec 08,2020
Minithumbup
By: 'Peter'
Dec 08,2020
0 people found
this helpful
Very pleased with Roger Platt, I have used them a couple of times now and I find them helpful and very fair....
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“A massive thank you to Jessica Wheatley for h......”

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Jul 10,2020
Minithumbup
By: 'Holly'
Jul 10,2020
0 people found
this helpful
A massive thank you to Jessica Wheatley for helping my partner and I find our first home together. Always available to answer any questions we had, as this was our first property there were a lot! Very professional and supported us from start to finish. ...
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“Jade Revill saved the day!...”

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Feb 25,2020
Minithumbup
By: 'Andrew'
Feb 25,2020
0 people found
this helpful
The staff at Roger Platts in Maidenhead did not deal with the very quick change of tenants in my flat very efficiently, and a number of problems that arose were raised by the tenants, so only 2 stars for them! However these were dealt with by ...
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“Helpful and enthusiastic...”

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Feb 14,2020
Minithumbup
By: 'Ian'
Feb 14,2020
2 people found
this helpful
My wife and I met Anthony at the property, he showed us around giving us a run down of the house and local area. He was enthusiastic and very helpful during our look around, the purpose of this visit was to see what was available ...
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“Maidenhead branch and Norwich property management...”

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Nov 27,2019
Minithumbup
By: 'Valerie'
Nov 27,2019
1 people found
this helpful
The Maidenhead Branch of Roger Platt has been fine over the last 10 years when I have been dealing with them. Hazel has been very helpful. The management office in Norwich started off well but until recently they have been quite a problem to deal with. ...
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“Excellent estate agents...”

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Sep 03,2019
Minithumbup
By: 'Matt'
Sep 03,2019
0 people found
this helpful
Excellent estate agents pushing through the purchase/sales throughout the chain. Were on top of requirements where our estate agents for our sale were not. Really value their contribution - particularly Petra...
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“Well Done...”

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Mar 18,2019
Minithumbup
By: '************'
Mar 18,2019
0 people found
this helpful
Shannon provided excellent support with a difficult tenancy. Communication was quick, knowledge of the contract and legal position was good. Other staff within the team were consulted to provide additional knowledge and experience where needed with respect to specific points. Well done, good job....
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“Every cloud has a silver lining...”

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Mar 05,2019
Minithumbup
By: 'J'
Mar 05,2019
0 people found
this helpful
After having a nightmare with problems in the house and the landlord hiring dodgey work men and leaving us with on going work for more than 8 weeks of the tenancy, Cheyenne Franklin has been our silver lining , she had answered every question and chasing people ...
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“Arrears...”

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Nov 07,2018
Minithumbup
By: 'Catherine'
Nov 07,2018
0 people found
this helpful
Cheyenne is the property manager for a rental of mine in Maidenhead. An arrears situation developed and my tenant became uncommunicative which made matters worse - Section 21 was issued and looked like Section 8 was needed. However Cheyenne's persistence prevailed.She managed to get a dialogue ...
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“Service Very Bad...”

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Sep 07,2018
Minithumbdown
By: 'KP'
Sep 07,2018
3 people found
this helpful
Viewed property in Cox green area with them was very interested in the purchasing the property, as I called office to make offer this lady answered call was so rude to me and basically not intrested in my business. There after I never return to ...
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N/A
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“Excellent...”

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Jul 17,2018
Minithumbup
By: 'Aleta'
Jul 17,2018
0 people found
this helpful
I have found this agent to be extremely efficient and professional, with a friendly staff. My requests have been dealt with in the briefest delays, and I found Cheyenne to be particularly helpful in looking after the property at which I was tenant and in ...
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“Really Helpful and understanding...”

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Jun 13,2018
Minithumbup
By: 'SarahLR'
Jun 13,2018
0 people found
this helpful
I spoke to Rosie Mann at the property management company on behalf of Roger Platt and she was incredibly understanding to my issue. She resolved the matter quickly and with a friendly approach that I felt I could talk to her....
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Comment on agent fees
n/a
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“Wonderful service...”

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May 23,2018
Minithumbup
By: 'N'
May 23,2018
1 people found
this helpful
Cheyenne Franklin at the Roger Platt branch in Maidenhead is always great at communication with us, deals with things quickly and efficiently, but recently we've had an issue with the management company - no fault of ours, the tenant or Roger Platt - which Cheyenne ...
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“Fantastic customer service from Cheyenne who was very quick to ......”

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Feb 20,2018
Minithumbup
By: 'James'
Feb 20,2018
1 people found
this helpful
Fantastic customer service from Cheyenne who was very quick to respond and was always chasing up issues for me. Very understanding and attentive....
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“It is no wonder that estate agents have a poor ......”

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Nov 20,2017
Minithumbdown
By: 'Notafan'
Nov 20,2017
3 people found
this helpful
It is no wonder that estate agents have a poor reputation. My experience with Roger Platt's was that they will say whatever they need to in order to get the sale then lost interest once you have signed. I was told not to worry and ...
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“Erin was exceptional - customer service skills is excellent and ......”

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Jul 07,2017
Minithumbup
By: 'Mee'
Jul 07,2017
0 people found
this helpful
Erin was exceptional - customer service skills is excellent and really helpful - however. it's a team work there was some details they did not get ready and did not do by the time I moved in like the inventory check list and show me ...
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Comment on agent fees
Yes, Erin and Yuli were really kind and helpful.
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“Terrible service from Michael and Petra. Lack of communication, badly ......”

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May 19,2017
Minithumbdown
By: 'Robin'
May 19,2017
1 people found
this helpful
Terrible service from Michael and Petra. Lack of communication, badly managed from the beginning. Almost lost a sale for vendors....
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“If you want to be treated as a respected customer,......”

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May 04,2017
Minithumbdown
By: 'Fiona'
May 04,2017
2 people found
this helpful
If you want to be treated as a respected customer, Who would want to use Roger Pratt again letting , Word of warning don't use unless you really want the house and it's not on with another agent. The administration staff have no formal customer service ...
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Comment on agent fees
Very expensive.
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“The people who work here are awful. I would NEVER ......”

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Apr 29,2017
Minithumbdown
By: 'Debbie'
Apr 29,2017
3 people found
this helpful
The people who work here are awful. I would NEVER want to rent with them again. They are unhelpful, rude and they can't be bothered to do their jobs to even a good standard. When you ring them up they sound rude and bored and ...
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By: ANDREW ACKLAND-SNOW
Jan 10, 2021
View all comments (1)
I absolutely agree, the worst company I have dealt with in my entire life, I really mean that, disgraceful service. ...

“Courtney and Jade were very helpful in resolving my queries ......”

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Feb 03,2017
Minithumbup
By: 'Ahmad'
Feb 03,2017
0 people found
this helpful
Courtney and Jade were very helpful in resolving my queries on various elements of the tenancy. This included obtaining the operation manuals, additional keys cut etc. Courtney was also very proactive and rang me after the information had been passed on to the landlord to ...
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Comment on agent fees
I feel the agent is a bit expensive and especially still being charged fees after the government has banned them for tenants was not something that i like. However, i understand that all agents are doing this.
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“Absolutely disgusted with this letting agency. Been harassed non stop ......”

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Jul 23,2016
Minithumbdown
By: 'Katie'
Jul 23,2016
5 people found
this helpful
Absolutely disgusted with this letting agency. Been harassed non stop when leaving a property, mostly given no notice of viewings and spoken rudely to on the phone by agency staff. Often only given 10 minutes notice for a viewing or simply been walked in on. Extremely ...
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Comment on agent fees
Highest agency fees in the area!
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“Stephen Woods at Head Office was exceptionally helpful and polite. ......”

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Jun 17,2016
Minithumbup
By: 'Jane'
Jun 17,2016
0 people found
this helpful
Stephen Woods at Head Office was exceptionally helpful and polite. Managing to sort out problems created by the accounts department in a quick and efficient way. Re Hazel Wray she has always been very fair, informative polite and friendly when dealing with my property and ...
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Comment on agent fees
The Fees I agreed with Hazel are Fair for both sides
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“I would advise you to avoid Roger Platt Maidenhead as ......”

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May 20,2015
Minithumbdown
By: 'Be'
May 20,2015
9 people found
this helpful
I would advise you to avoid Roger Platt Maidenhead as their service was appalling. Please be careful when signing on the contract as they rush you to sign whilst trying to hide cost implications. They would contact you actively when they are trying to win ...
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“I was extremely impressed with Roger Platt throughout my dealings ......”

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May 15,2015
Minithumbup
By: 'melasawyer'
May 15,2015
0 people found
this helpful
I was extremely impressed with Roger Platt throughout my dealings with them - all the properties they presented were suitable for my requirements and clearly time had been taken to present the facts in all cases. There were no instances where I arrived at a ...
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“Absolutely appalling. As I had had a bad experience with ......”

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Apr 19,2015
Minithumbdown
By: 'Fiona'
Apr 19,2015
5 people found
this helpful
Absolutely appalling. As I had had a bad experience with another agency who had not been able to get maintenance done, I used this as a test. Hazel Wray (M.A.R.L.A.) came around to view my flat and made a lot of ...
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What agent could do to change your mind?
Either honour any promises made by you in order to get an agreement or else don't make any promises which you do not intend to keep. In either case, stop telling lies just to get clients to sign.
Attached Filesnbsp;
Comment on agent fees
Months afterwards, after following their complaints procedure, they agreed to refund my fees. That was 5 years ago and I am still waiting.
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“This letting agency are criminal. They kept so much from ......”

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Nov 14,2014
Minithumbdown
By: 'lot'
Nov 14,2014
5 people found
this helpful
This letting agency are criminal. They kept so much from us before moving in and they failed to inform us about that the property was on the market for sale. They were rude on the phone and failed to treat our issues seriously. When wanting ...
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“The nuances of an unregulated industry are clearly not lost ......”

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Oct 21,2014
Minithumbdown
By: 'Disappointed'
Oct 21,2014
4 people found
this helpful
The nuances of an unregulated industry are clearly not lost on this conveniently lethargic agent. Leave a life altering decision in the hands of these people, and woe betide you....
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“My opinion of Roger Platt, Maidenhead lettings. Whilst the Letting ......”

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Aug 18,2014
Minithumbdown
By: 'Dorothy'
Aug 18,2014
5 people found
this helpful
My opinion of Roger Platt, Maidenhead lettings. Whilst the Letting of my property went smoothly, there have been 'a catalogue of errors' and persons/departments blaming each other. New tenants moved in on 06/08/2014. Roger Platt had all the monies. Apparently, the monies due to me (...
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What agent could do to change your mind?
Ensured that monies were paid to me on time and correctly
Attached Filesnbsp;
Comment on agent fees
Given the 'catalogue of errors' as described above, I think that they should compensate me for this problem that was their fault and nothing to do with me? At the moment I have a 'lack of trust' in hoping that they can fulfil their obligations for the future months and the full term of the tenancy correctly?
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Roger Platt

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