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    Cheryl
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    Phillipa
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    Hazel Wray
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    Nick
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    Stephen Woods
Member of Sequence, a national network of over 310 offices around the country.
 
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Properties for sale
Properties for rent
Jul 23,2016
Minithumbdown
By:
Jul 23,2016
0 people found
this helpful
Absolutely disgusted with this letting agency. Been harassed non stop when leaving a property, mostly given no notice of viewings and spoken rudely to on the phone by agency staff. Often only given 10 minutes notice for a viewing or simply been walked in on. Extremely unimpressed with how we have been treated, if I could have given less than 1 star I would have. When rang to ask why a viewing was late as we had to be present for viewing we were simply told it was cancelled, after waiting 30 minu...
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Comment on agent fees
Highest agency fees in the area!
Was this helpful? Yes
Jun 17,2016
Minithumbup
By:
Jun 17,2016
0 people found
this helpful
Stephen Woods at Head Office was exceptionally helpful and polite. Managing to sort out problems created by the accounts department in a quick and efficient way. Re Hazel Wray she has always been very fair, informative polite and friendly when dealing with my property and I would have no issue recommending her to friends....
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What agent could do to change your mind?
The Fees I agreed with Hazel are Fair for both sides
Comment on agent fees
The Fees I agreed with Hazel are Fair for both sides
Was this helpful? Yes
May 20,2015
Minithumbdown
By:
May 20,2015
3 people found
this helpful
I would advise you to avoid Roger Platt Maidenhead as their service was appalling. Please be careful when signing on the contract as they rush you to sign whilst trying to hide cost implications. They would contact you actively when they are trying to win contract but they ignore you when there is no benefit to them. I couldn't believe it when they lost the keys for the property! They would never apologise and just say that they have the record of giving back the keys to me, when they don't even...
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May 15,2015
Minithumbup
By:
May 15,2015
0 people found
this helpful
I was extremely impressed with Roger Platt throughout my dealings with them - all the properties they presented were suitable for my requirements and clearly time had been taken to present the facts in all cases. There were no instances where I arrived at a property which looked nice online, only to find it next to the M4 for example (as happened with Prospect estate agents). On finding a house that we loved, Nick from the Maidenhead office was readily available at all times and contacted us r...
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Was this helpful? Yes
Apr 19,2015
Minithumbdown
By:
Apr 19,2015
2 people found
this helpful
Absolutely appalling. As I had had a bad experience with another agency who had not been able to get maintenance done, I used this as a test. Hazel Wray (M.A.R.L.A.) came around to view my flat and made a lot of promises about getting a list of necessary maintenance done during the void before the new tenants moved in. She also assured me that their maintenance was managed locally and that she had a handyman on call who could come around and do it. Although there was a gap of several weeks du...
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What agent could do to change your mind?
Either honour any promises made by you in order to get an agreement or else don't make any promises which you do not intend to keep. In either case, stop telling lies just to get clients to sign.
Comment on agent fees
Months afterwards, after following their complaints procedure, they agreed to refund my fees. That was 5 years ago and I am still waiting.
Was this helpful? Yes
Nov 14,2014
Minithumbdown
By:
Nov 14,2014
2 people found
this helpful
This letting agency are criminal. They kept so much from us before moving in and they failed to inform us about that the property was on the market for sale. They were rude on the phone and failed to treat our issues seriously. When wanting to end the contract they said we couldn't even though their head office said we could. Awful agency. They should be investigated by watchdog...
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Oct 21,2014
Minithumbdown
By:
Oct 21,2014
1 people found
this helpful
The nuances of an unregulated industry are clearly not lost on this conveniently lethargic agent. Leave a life altering decision in the hands of these people, and woe betide you....
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Aug 18,2014
Minithumbdown
By:
Aug 18,2014
2 people found
this helpful
My opinion of Roger Platt, Maidenhead lettings. Whilst the Letting of my property went smoothly, there have been 'a catalogue of errors' and persons/departments blaming each other. New tenants moved in on 06/08/2014. Roger Platt had all the monies. Apparently, the monies due to me (less their fees) should have been paid to me before the new tenants moved in? they tell me 'no' it is once the keys are handed over!. They advised me the monies was with their accounts team for payment to me via BAC...
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What agent could do to change your mind?
Ensured that monies were paid to me on time and correctly
Comment on agent fees
Given the \'catalogue of errors\' as described above, I think that they should compensate me for this problem that was their fault and nothing to do with me? At the moment I have a \'lack of trust\' in hoping that they can fulfil their obligations for the future months and the full term of the tenancy correctly?
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Apr 22,2013
Minithumbdown
By:
Apr 22,2013
4 people found
this helpful
Called to enquire about a property that I was interested in as a buy to let - thefemale emplyee who answered the phone was very rude, said the property was no longer available and was so impolite she hung up before I could even ask if they had any other similar property on their book. Will never even consider doing business with this branch. It all figures when you look atthe reviews and confirms my opinion about estate agents in general....
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Jul 10,2012
Minithumbdown
By:
Jul 10,2012
5 people found
this helpful
Form the start Roger Platt was a disappointment! Rang up to join property alert list and gave a pretty comprehensive description of what we wanted - they sent literally every property in the price range - not taking into account any of our requests. After that one email we received no other alerts. Every time I spotted something good on the website I would ring them to arrange a viewing and they would simply add me to the diary ΓƒΒ’Γ’β€šΒ¬Γ’β‚¬Ε“ not asking any questions about what we looking fo...
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What agent could do to change your mind?
1) Have one agent responsible for a customer and their search 2) Take property needs and wants seriously and send the relevant properties - donΓƒΒ’Γ’β€šΒ¬Γ’β€žΒ’t send them all! We canΓƒΒ’Γ’β€šΒ¬Γ’β€žΒ’t be bothered to trail through them if you canΓƒΒ’Γ’β€šΒ¬Γ’β€žΒ’t be bothered to send us the most suitable 3) If a customer rings up interested in a property make a note of it and do everything you can to ensure they can view the property and know all about the status of the property - at the end of the day you could make a sale 4) Acknowledge your Saturday girl; sit her down and inform her about all properties. Make time to show her around so she is equipped with the right tools to answer simple questions and get the job done 5) Ring every potential customer back 6) Selling is not rocket science; itΓƒΒ’Γ’β€šΒ¬Γ’β€žΒ’s all about customer service and you barely have any!
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Feb 06,2012
Minithumbdown
By:
Feb 06,2012
3 people found
this helpful
Disappointing experience. No follow up, had to call twice to confirm property details. I was told both times that an email will be sent shortly but none arrived. Called third time to get the details on the phone. After viewing, made the offer. Financial details received about moving in monies and boy they are expensive...never paid that much for admin+credit check+inventory. £500 just to move in is a joke...withdrew the offer...
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What agent could do to change your mind?
Reduce fees, improve communication
Was this helpful? Yes
Jun 17,2011
Minithumbdown
By:
Jun 17,2011
3 people found
this helpful
This agent use bully boy tactics when selling with them. They have the highest rates in the area and do very little for their money. Customer service is very poor and communication with customers has a lot to be desired....
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Sep 08,2010
Minithumbdown
By:
Sep 08,2010
3 people found
this helpful
They are timewasters. I offered to pay six months in advance. There was one property that I particularly wanted to see and the agent who took my details said she would try to arrange a viewing but this might be difficult as it was tenanted. She did not ring me back. I contacted her again a few days later. Again she said she would try to arrange a viewing but did not ring me back. After two weeks I still had not viewed the property. Then another agent there told me that there had been view...
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Was this helpful? Yes
May 25,2008
Minithumbdown
By:
May 25,2008
2 people found
this helpful
My family were not treated fairly when we put in an offer for a property, and this coursed a lot of upset for my spouse who is expecting....
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Was this helpful? Yes
By: Mr craythorne
Dec 09, 2009
View all comments (1)
could not agree more rude rude sharks....



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Maidenhead
Queen St, Maidenhead SL6 1NB
(8)
Office 1
Asda Complex Chalfont Way, Lower Earley RG6 5HQ
(0)
Office 4
105 High Street, Slough SL1 7JZ
(1)
show all branches (4)
Office 7
25-29 Queen Street, Slough SL6 1NB
(3)

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