• Bronwyn Sheratt
    Bronwyn Sheratt
  • Bill Rockett
    Bill Rockett
  • Hayley Pugh
    Hayley Pugh
  • Ben Harding
    Ben Harding
  • Will Sephton
    Will Sephton
  • Carin Nuttall
    Carin Nuttall
  • Arzish Haqqee
    Arzish Haqqee
Rockett Home Rentals is an ARLA accredited, independent letting agent based in Wolstanton, Newcastle-under-Lyme. The company was founded by Bill Rockett in 2003 and since then we have built our reputation around our professionalism and first class service, offering a unique packaged service that takes away the stress of letting or renting a property.
We pride ourselves on being incredibly knowledgeable about the local area; advising landlords where to invest and finding the best property for eac
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1 Silverdale Road
Newcastle under Lyme
Staffordshire
ST5 8BQ
01782 638111

 
rocketthomerentals.com Properties for sale
Properties for rent
Sep 20,2017
Minithumbdown
By: 'Carolyn c'
Sep 20,2017
0 people found
this helpful
This company is lovely to deal with until it comes time to claim back one's deposit. Now, I've heard whispers from previous tenants that they make this quite difficult, but my dealings up to that point had only been pleasant. I even happily wrote a good review for the company (albeit being bribed with a bottle of wine - two if I posted the review to multiple sites!). So let's discuss claiming back my deposit. I understood I'd need to pay out here and there for a deep clean, missing items, an...
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Comment on agent fees
reasonable
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By: Rockett Home Rentals
Sep 21, 2017
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Hi Carolyn Thank you for your review and bringing these issues to our attention. It is never our aim to keep hold of people's deposits for no valid reason, as this brings no gain to ourselves. It is not in our interest, to hold deposits, as it is a lot of work and effort to resolve any disputes which may arise. I am aware that your situation was more unique due to the style of curtains which were in your property. We had to report to a specialist company which deals with these curtains but at t ...
Sep 12,2017
Minithumbup
Ben Harding
By: 'Sayyid'
Sep 12,2017
0 people found
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Rockett Home Rentals were very helpful to me. Ben showed me around the properties I was interested in and he was very kind and not pushy at all....
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Sep 08,2017
Minithumbup
Ben Harding
Arzish Haqqee
By: 'Sayyid'
Sep 08,2017
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I was very pleased with the service provided by Rockett Home Rentals. Both Ben and Arzish were extremely helpful and kind....
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Aug 20,2017
Minithumbup
Hayley Pugh
Bronwyn Sheratt
By: 'Paul'
Aug 20,2017
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if the truth be known, i found Rockett accidentally. I was looking to undertake a major shift in my life, and where i lived and the environment it offered me, was included in this. A colleague showed me The most significant on line ad in my life to date, Rockett Home Rentals. The journey started with Bills enthusiasm whilst showing me around the property - Hayley then dealt with the paperwork process with aplomb. Efficient, assured and with purpose. Bronwyn, now nearly seven months down the line...
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Aug 17,2017
Minithumbup
By: 'Gary & Jess'
Aug 17,2017
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Rockett provided us with a fast and efficient service to help us find a property in the area. The staff were helpful and friendly throughout the process....
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Comment on agent fees
Fees were as expected for this rental
Was this helpful? Yes
Aug 16,2017
Minithumbup
By: 'Dan Inglis'
Aug 16,2017
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Very happy with how Rocket have handled my tenancy over the past year. All checks when thought quickly and any problems we have had where sorted out quickly....
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Comment on agent fees
Fees where acceptable
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Jun 28,2017
Minithumbup
By: 'Clare Ridgley'
Jun 28,2017
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I have used Rockett Home Rentals for over 15 years and they have always provided an excellent service. I rent out several properties in the area and Rocketts have always found good tenants very quickly. Every member of staff that I have dealt with has always been very professional and helpful - they go out of their way to provide a great customer service. There is no fuss or delays just a reliable and high quality service....
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Comment on agent fees
The fees they charge are very reasonable and excellent value for money.
Was this helpful? Yes
Jun 07,2017
Minithumbup
Bronwyn Sheratt
Hayley Pugh
By: 'Carolyn c'
Jun 07,2017
0 people found
this helpful
Very helpful and accommodating during the application process, which was quick and efficient. Team is responsive to emails and phone calls. During my tenancy, there was always a quick response when maintenance issues were raised. An excellent company with pleasant, polite staff. Would happily recommend Rockett to colleagues and friends....
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Comment on agent fees
Fees are fair and a breakdown is provided and explained
Was this helpful? Yes
May 29,2017
Minithumbup
Hayley Pugh
By: 'Florin Oprea'
May 29,2017
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Very happy with the process and support received so far from this company. Hayley has been very supportive during last years and I would recommend this company to everybody....
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May 26,2017
Minithumbup
Bronwyn Sheratt
Hayley Pugh
By: 'Dr.S'
May 26,2017
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Bronwyn has been very professional throughout her dealings with the management of my property especially at times when communication has not been easy with tenants. She is supported by Hayley; both have been knowledgeable and supportive during the process. I'm very grateful...
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Comment on agent fees
The Agency have to cover their costs both for administration and external checks, it is understandable these have to be catered for.
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May 24,2017
Minithumbup
By: 'Zee'
May 24,2017
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Very happy with the the property. Nice customer service and the team are happy to help when needed. We will be staying on with Rockett....
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May 21,2017
Minithumbup
By: 'Robin'
May 21,2017
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Very helpful staff and very clear and concise agreements and paperwork. Very handy for me as a first time renter, and would recommend them and use them again!...
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Comment on agent fees
Agents fees are far from unreasonable for the service they offer.
Was this helpful? Yes
Apr 12,2017
Minithumbup
Bill Rockett
Bronwyn Sheratt
By: 'Lancelot Ward'
Apr 12,2017
0 people found
this helpful
Rockett Homes are lightyears ahead of all the other agents in all aspects of the rental market. The first time I met Bill he was actually the 5th agent to come and view my 7 bedroom HMO near Staffs University. The first two agents that came said they would struggle to rent it with 7 bedrooms. The next 2 agents said that they don't really like doing students. When Bill Came his eyes lit up with the enthusiasm and encouragement. He loves these types of properties and he knows exactly how to m...
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Comment on agent fees
Very very Reasonable
Was this helpful? Yes
Apr 11,2017
Minithumbup
Bill Rockett
Hayley Pugh
By: 'Bob Quarmby'
Apr 11,2017
0 people found
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Top marks for Bill and his team, always helpful very knowledgable and will always call you back if the person you are looking for is unavailable. Keep ROCKING !!!...
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Mar 31,2017
Minithumbup
Bronwyn Sheratt
Hayley Pugh
By: 'T Lawrie'
Mar 31,2017
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All staff have always been helpful and informative. The communication is clear and not misleading. Easy to contact and always professional. I would highly recommend....
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Mar 30,2017
Minithumbup
Bill Rockett
Hayley Pugh
By: 'Dave hulme'
Mar 30,2017
0 people found
this helpful
This is the best and only way to find a tenant, get Rocket to do it for you. They have always found good honest tenants. I would recommend Rocket Rentals....
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Comment on agent fees
fair
Was this helpful? Yes
By: Bill Rockett
Mar 31, 2017
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Thanks Dave, greatly appreciated. ...
Mar 29,2017
Minithumbup
By: 'Alice H'
Mar 29,2017
0 people found
this helpful
Rocket have always provided an exceptional service. They are always quick to respond to any queries and provide a great customer service. Additionally, their website is easy to access and very helpful....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 29,2017
Minithumbup
Hayley Pugh
Bronwyn Sheratt
By: 'Mr & Mrs Farrell'
Mar 29,2017
0 people found
this helpful
After moving into our property in June of last year, Hayley & Bronwyn have been very helpful & dealt with any issues we have had, albeit it very few. My father-in-law was taken seriously ill shortly after moving in and as we were all concerned, Rockett had no issues with my father & mother-in-law moving in with us. in addition, when I was taken ill earlier in the year and my rent was running slightly late, Hayley and her team were very understanding and took away any worries my wife ...
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Comment on agent fees
As the fees are quite generic throughout the rental market, we found that Rockett are quite competitive.
Was this helpful? Yes
Mar 28,2017
Minithumbup
Hayley Pugh
Bill Rockett
By: 'Darren'
Mar 28,2017
0 people found
this helpful
Rockett home rentals were very helpful and lovely people to deal with, they care about the properties they manage and looked after us from the application to handing over the keys. From meeting Bill for our viewing i knew they were the right people to find our new home. A special mention to Hayley who was very helpful through each step of the process....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 28,2017
Minithumbup
Bill Rockett
By: 'Sherkira Elsheikh'
Mar 28,2017
0 people found
this helpful
Fantastic company and service, my son Lance Ward recommended Rocket as he was so pleased with the service I would hugely recommend this company...
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Mar 28,2017
Minithumbup
Hayley Pugh
By: 'Malcolm & Steph Simpson'
Mar 28,2017
0 people found
this helpful
Bill & his staff have looked after our letting in a very efficient & helpful manner. Any queries we have had were dealt with quickly and in a very professional way and we would certainly recommend the company to anyone else. All staff we have spoken to by phone particularly Katherine & Hayley have always been nice to talk to. Good Luck Bill in your future business....
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Comment on agent fees
Very fair charges.
Was this helpful? Yes
Mar 28,2017
Minithumbup
Bill Rockett
By: 'Chris & Marion'
Mar 28,2017
0 people found
this helpful
We have been clients of Rockett Home Rentals as landlords letting our property since 2006. As we have lived outside the area and sometimes the country, we have been very reliant on our agent to identify appropriate tenants, deal with tenant problems and collect monthly rents. Bill has provided an excellent and prompt service, and been proactive with the above at very competitive rates. We highly recommend this dedicated lettings agency to any landlords and tenants....
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Comment on agent fees
Very competitive and fair.
Was this helpful? Yes
Mar 28,2017
Minithumbup
Hayley Pugh
By: 'Bethan'
Mar 28,2017
0 people found
this helpful
Everyone at Rockett always handle any issues and queries very quickly and professionally. I have been with them for over 10 ears as a landlord of various properties and they have always found good tenants, gained good rents and leases as well as being polite and helpful....
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Mar 28,2017
Minithumbup
Hayley Pugh
By: 'David Griffiths'
Mar 28,2017
0 people found
this helpful
Great service and very user friendly. I have been dealing with Rocketts for over four years now and they were recommended by my business partner who has now been dealing with them for over ten years. My principal contact was Lucas who was excellent but I have to say that since he left Hayley has surpassed Lucas she has been excellent ++ ably supported by Katherine. Whilst other agents have approached me I have never really considered an alternative as the service and knowledge of Rocketts can...
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Comment on agent fees
don't know if competitive as not compared to other providers - don't need to if the service level continues
Was this helpful? Yes
Mar 28,2017
Minithumbup
Bill Rockett
Hayley Pugh
By: 'Local landlady'
Mar 28,2017
0 people found
this helpful
Many thanks again to Bill, Hayley and their excellent team on providing an all round professional and full service for both landlords and tenants....
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Comment on agent fees
Could be more competitive if more than one property is involved
Was this helpful? Yes
By: Bill Rockett
Mar 30, 2017
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Please email me (bill@rocketthomerentals.com) so that I can thank you for the wonderful review. ...
Mar 28,2017
Minithumbdown
Bill Rockett
By: 'Steven Taylor'
Mar 28,2017
0 people found
this helpful
I used Rockett Homes to rent out the four properties that I own. All staff are extremely efficient and always on hand to answer any queries I may have....
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Comment on agent fees
The fees are good value for money.
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By: Bill Rockett
Mar 31, 2017
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Thanks for the great review ...
Mar 28,2017
Minithumbup
Bill Rockett
By: 'Ashley'
Mar 28,2017
0 people found
this helpful
Fantastic agents. Took al of the stress out of letting the property! Sorted out all teething problems. Keep an eye on any ongoing issues. Great support to landlord and tenants!...
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Comment on agent fees
Comparable fees with other agents!
Was this helpful? Yes
Mar 27,2017
Minithumbup
By: 'Kyle'
Mar 27,2017
0 people found
this helpful
We have been renting with Rockett Homes since august 2016. they were very helpful in helping us through the process and even went above and beyond when there was an issue, to sort it out and get us in the property. Couldnt be happier with the service they provide....
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Comment on agent fees
good
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Mar 27,2017
Minithumbup
Bill Rockett
By: 'Student Landlord'
Mar 27,2017
0 people found
this helpful
As a landlord of multiple student properties I decided to use Rockett Home Rentals to help with Marketing. I was advised very well and Bill was very positive and upbeat. I would recommend them to any landlord looking for an agent....
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Comment on agent fees
Very Competative
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By: Bill Rockett
Mar 30, 2017
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Please email me (bill@rocketthomerentals.com) so that I can thank you for the wonderful review. ...
Mar 27,2017
Minithumbup
Hayley Pugh
By: 'NewcastleUL'
Mar 27,2017
0 people found
this helpful
Have always been organised and timely with any questions or concerns we have had throughout our tenancy. Have been a supportive bridge between you ourselves and the landlord...
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By: Neculai Dominte
May 24, 2017
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I am very pleased with the Rockett Home Rentals services. I recommend you call this agency with confidence. ...
Areas covered
  • ST5
  • ST4
  • CW2
  • CW1
  • CW5
  • ST5
  • ST4
  • CW2

ARLA NALS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
18 1 33 1 0 0 0 0 0 0

Job vacancies

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Agent Fees

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Last updated at 2:04 PM 13/04/2017 by allAgents

Complaints Procedure

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Last updated at 2:04 PM 13/04/2017 by allAgents

Awards won by Rockett Home Rentals

Individual Branch Awards

Bronwyn Sheratt Bronwyn Sheratt
Property administrator
6 reviews

About Bronwyn No description set View full profile
Bill Rockett Bill Rockett
Director
19 reviews

About Bill No description set View full profile
Hayley Pugh Hayley Pugh
Administrator
24 reviews

About Hayley No description set View full profile
Ben Harding Ben Harding
Senior lettings negotiator
2 reviews

About Ben Ben is the newest addition to our team and will be the smiling face that greets you at all of our property viewings.With 7 years' experience in lettings in Cheshire, Ben is now taking Staffordshi View full profile
Will Sephton Will Sephton
Inventory clerk
0 reviews

About Will Our APIP accredited Inventory Clerk View full profile
Carin Nuttall Carin Nuttall
Inventory clerk
0 reviews

About Carin No description set View full profile
Arzish Haqqee Arzish Haqqee
Marketing & Property Administrator
1 reviews

About Arzish No description set View full profile

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