Robsons
2.7/5, 23 reviews
39% recommended
80% sales valuation accuracy
64% sales fee satisfaction



Property Features

No company information

...left to get your reviews in for the
2022 allAgents Estate & Letting Agents Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 80% 64% £462,000 £1,395,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 1 2 2 5 3 1 4 0 4
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“Katie Gilroy...”

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Sep 30,2021
Minithumbup
By: 'Carrisbrooke'
Sep 30,2021
0 people found
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Katie Gilroy i recently rented and dealt with Katie gilroy in lettings she was a pleasure she understands your situation and works around it and makes it happen. Last minute the tenants decided they cant leave on the date i panicked as I was all ...
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“Excellent property agents!...”

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Aug 21,2021
Minithumbup
By: 'RH'
Aug 21,2021
0 people found
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Excellent property agents! Very good response and service especially by Sam Budgen (Sr. Property Mgr) to tenant request. His courteous approach is rare and refreshing to see after disappointing experiences with agents in other companies....
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“Rude, unhelpful and lazy...”

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Jul 26,2021
Minithumbdown
By: 'Nola Baldwin'
Jul 26,2021
0 people found
this helpful
Had my mum's house on their books for nearly 6 months and not a single offer or advice on how to increase interest. They took advantage of my elderly mother, didn't respect our wishes regarding viewings and dropped the price against our wishes. In our opinion, ...
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“Excellent service...”

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Jul 07,2021
Minithumbup
By: 'susan'
Jul 07,2021
0 people found
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My husband and I have dealt with Robsons on a couple of occasions. On each occasion we have found all staff to be supportive, helpful , polite and professional. This has particularly been the case during our most recent house purchase when due to certain issues , ...
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“Worst agent I have come across. Say the righ......”

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Feb 24,2021
Minithumbdown
By: 'donotname'
Feb 24,2021
3 people found
this helpful
Worst agent I have come across. Say the right things to get you to sign the contract and then poor customer service/follow through. Similar to a review I see previously on here they have not passed all interested party information through to me. I ...
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By: Daniel Young
Mar 03, 2021
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Dear Sir/Madam I am disappointed to read such a review and do hope that such a disgruntled member of the public contacts me directly to discuss such a complaint. I note that your review is anonymous and i have to say; my team and I are at a loss as to who you are, in order to contact you directly. Please do contact me on 0208 866 8083 or email at [email protected] Thank you ...

“They were so patient with us as we had to wit......”

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Nov 21,2020
Minithumbup
By: 'Jacqueline'
Nov 21,2020
0 people found
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They were so patient with us as we had to withdraw from selling due to health problems and then resume the process then Covid appeared to put another spanner in the works. However all came good and we were able to sell. Nick was a ...
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“Really terrible. Once they had the sale they......”

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Nov 04,2020
Minithumbdown
By: 'Sarah'
Nov 04,2020
0 people found
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Really terrible. Once they had the sale they could not have cared less. No time for anyone, not sales after care. Let the sale collapse and did nothing for their fee. Disappointed and will not use, nor recommend....
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“A hellish experience !...”

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Aug 14,2020
Minithumbdown
By: 'Fiona'
Aug 14,2020
6 people found
this helpful
A hellish experience ! Robsons got a lot of people through the door, many not serious purchasers. Once an offer was agreed they lost interest , it was up to us to follow up everything (vendor extremely unwell and vulnerable). Stirred up a lot of friction between ...
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“I have been so impressed with Robsons on the sale ......”

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Jul 28,2020
Minithumbup
By: 'Susannah'
Jul 28,2020
0 people found
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I have been so impressed with Robsons on the sale of my house, right from the initial valuation to exchange. They were able to market the house quickly when I found the house I wanted to buy and help keep the chain going when it ...
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“Robsons Northwood. Worst Property Management......”

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Nov 05,2019
Minithumbdown
By: 'Helen'
Nov 05,2019
1 people found
this helpful
Robsons Northwood. Worst Property Management Team. I was a tenant at a property in Northwood which was managed by the letting agent, Robsons Northwood. When I moved into the property, there was no heating, no hot water, the carpets were soaking wet, the place was ...
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“Beware...”

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Sep 19,2019
Minithumbdown
By: 'Adam'
Sep 19,2019
4 people found
this helpful
Left the property I was selling only partially secure on two occasions. Staff rude. Worst agent I've ever had the misfortune of dealing with. Avoid...
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“Robsons are a great lettings agent....”

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Sep 17,2019
Minithumbup
By: 'Tesh'
Sep 17,2019
0 people found
this helpful
Robsons are a great lettings agent. I have been a landlord for the past 10 years and recently secured the rental services of Robsons. Layla is an ultimate professional and has dealt with the renting of my property, efficiently and effectively. She sorted out all the ...
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“Poor customer service when asked to get in to......”

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Sep 16,2019
Minithumbdown
By: 'Archanna'
Sep 16,2019
5 people found
this helpful
Poor customer service when asked to get in touch with a member of staff while in the process of buying a property and being spoken to like an incompetent person. Disgusting attitude by the staff and unable to return calls or respond to the process ...
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“Patronising souls...”

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Apr 23,2019
Minithumbdown
By: 'Angry'
Apr 23,2019
13 people found
this helpful
Please be cautious when using Robsons Pinner branch. The staff I dealt with were very patronising. They showed me properties out of my budget, and when I refused to see them I was told "its only another £80k"! I was told if I didn't seal ...
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“Mixed Feelings...”

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Nov 09,2018
Minithumbdown
By: 'Anon'
Nov 09,2018
1 people found
this helpful
I have bought and let through Robsons this year. The Sales side was relatively smooth, probably because their commission is so much higher and therefore much more worthwhile to them. However even in the process of buying I didn't appreciate the manner I they would ...
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“Best Agent in Pinner!...”

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Mar 28,2018
Minithumbup
By: 'Helen'
Mar 28,2018
0 people found
this helpful
Having dealt with Robsons on THREE seperate occasions (twice as a vendor and once as a purchaser) I was so surprised to read such a negative review on here, that I had to take a moment to write about my own experience with Robsons. I ...
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Comment on agent fees
Very good
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“Poor experience - be cautious...”

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Mar 26,2018
Minithumbdown
By: 'Pinnerowner'
Mar 26,2018
11 people found
this helpful
We enlisted the help of Robsons for the purchase of our family home. Each time we liked a property, we were informed by Robsons that asking price offers had been received and that we would need to bid higher. This happened on 3 properties, where we ...
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Comment on agent fees
n/a
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By: Nick Cenizo
Apr 04, 2018
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At Robsons we take all negative reviews very seriously indeed. Having investigated your concerns I am not aware of any circumstances arising from sale transactions that would give rise to a complaint of this nature being received. If you would like to contact me directly in the office on 020 8866 8083 with further information, then I would welcome the opportunity to discuss it and investigate further ...

“Appalling service. Response rate non-existent. They lack they principle of ......”

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Feb 07,2018
Minithumbdown
By: 'Lacking'
Feb 07,2018
3 people found
this helpful
Appalling service. Response rate non-existent. They lack they principle of any business - treat customers honestly and fairly. This refers to senior management and junior staff....
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“Thanks to Nick Cenizo and his team for wonderful support ......”

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Feb 06,2018
Minithumbup
By: 'Harassed'
Feb 06,2018
0 people found
this helpful
Thanks to Nick Cenizo and his team for wonderful support and energetic efforts in selling my aunt's bungalow. Great communication and prompt replies to questions. Excellent service....
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Comment on agent fees
Very competitive.
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“Just exchanged on a sale through Robsons Pinner branch and ......”

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Jan 23,2018
Minithumbup
By: 'Robert'
Jan 23,2018
0 people found
this helpful
Just exchanged on a sale through Robsons Pinner branch and they've provided an excellent service throughout a difficult set of transactions. Having suffered at the hands of one of the other local agents, Nick Cenizo couldn't have been more helpful with resolving all the issues ...
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Comment on agent fees
Very competitive
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“The staff is very rude. They dictate on which clients ......”

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Nov 02,2016
Minithumbdown
By: 'Harry'
Nov 02,2016
10 people found
this helpful
The staff is very rude. They dictate on which clients they want to do the business with. They even lie to the me by informing them that there are several clients after this property. They told me it is sold and the owner is not ...
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Comment on agent fees
Bad
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“Tony Martin failed after waiting over 3 weeks to supply the ......”

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Aug 06,2014
Minithumbdown
By: 'Barbara'
Aug 06,2014
3 people found
this helpful
Tony Martin failed after waiting over 3 weeks to supply the name of the solicitor acting for Mr Cook who owns the Plot, adjacent to Platt House. This land is in the process of being sold by Robsons on behalf of Mr Cook, the is now ...
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“When looking to purchase a home last year the agent ......”

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Jan 07,2009
Minithumbdown
By: 'tom'
Jan 07,2009
5 people found
this helpful
When looking to purchase a home last year the agent tried walking the price up suggesting other parties are interested, when we pulled out the manager stated no other party was interested and our last offer was accepted!! I guess we should thank them after ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 9:56 AM 27/09/2019 by heather heather

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