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    HEATHER MCLAREN
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    IAN BROWN
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    Theresa Durkin
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    Tom Johnson
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Nov 14,2014
Minithumbup
By:
Nov 14,2014
2 people found
this helpful
We had an excellent experience with Robinsons and we have moved several times to various parts of the world. We have come to trust Robinsons with our move every time since first using them back in the 90's. Our latest move to the USA was as good as to what we have come to expect. The salesperson was punctual, polite, on time and helped inform us as to what to expect, what we could get into our 20ft container. The price was a little more than others that we asked to quote, but it was competitive,...
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Oct 10,2014
Minithumbup
By:
Oct 10,2014
3 people found
this helpful
I used Robinsons for my house removal in Sept 2014 and I have to say they were quite excellent. Whilst they were not the cheapest, the quality of service was excellent and I cannot pick fault with what they have delivered for me. I have used Robinsons for all of my moves over the last 25 years and this recent experience was as good as I have come to expect and rely upon from Robinson. Nice people to work with and nothing was too much trouble. I can thoroughly recommend them....
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Apr 09,2014
Minithumbdown
By:
Apr 09,2014
1 people found
this helpful
Having undertaken 5 international moves - our experience with Robinson Relocations has been the most costly. Like the previous reviewer indicated - Ms. Durkin arrived with a ipad in hand with what can only be described as a scripted performance in which I was asked to watch their company\'s promo video. She then proceed around my 5 bedroom home, tapping furiously into her ipad and indicating that our household shipment would \'just\' fit into a 40 foot container. To that end, I downside aro...
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What agent could do to change your mind?
Provide the service which was described during the initial agent visit. Professional and well trained staff. If quoted that the items would fit in a 40 foot container, then customers should not be charge overage. Correct amount packing materials and appropriate for the different types of furniture. Compensation for late trucks, missing staff etc. Should have had daily management visit to ensure the pack was going to schedule and plan. One phone call and not listening to the clients concerns was unprofessional.
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Feb 07,2014
Minithumbdown
By:
Feb 07,2014
2 people found
this helpful
STAY AWAY FROM ROBINSONS RELOCATION...I had a owe-full experience with Robinsons Relocation. Starting from their Sales Persons visit to receiving my shipment at the destination. I have been a victim of poor and unprofessional service provided by Robinsons Relocation and their partner Writer Relocation. The sales man came with an iPad to show me a presentation during the initial stage of choosing a relocation company. I have had a very bitter experience with the company since the beginning; th...
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What agent could do to change your mind?
The agent should have paid adequate compensation to prove that they provide good customer service and take care of the customers
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Nuffield Way, Abingdon OX14 1TN
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72 Whiting Street, Bury St. Edmunds IP33 1NR
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