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    Mark
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20 West Street
Dunstable
Bedfordshire
LU6 1SX
01582 661112

 
Website not available Properties for sale
Properties for rent
Jan 17,2017
Minithumbup
By:
Jan 17,2017
3 people found
this helpful
I have always found Robinson's to be both helpful and very effective at what they do. Not sure how they have so many negative comments on here!...
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Comment on agent fees
Competitive
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Dec 15,2016
Minithumbdown
By:
Dec 15,2016
2 people found
this helpful
This is the worst customer service I have ever received in all my life! We were burgled and it took nearly two weeks for someone to come out to fix the window. The window was secured by that a small piece of wood was put over the break. Although complained about how unsafe we felt we received no compassion and a lot of abuse*. I am surprised he has any customers at all. Disgraceful service. Don't buy or let from these imcompetent people!!!...
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Aug 18,2016
Minithumbdown
Mark
By:
Aug 18,2016
3 people found
this helpful
Robinsons deserve all the bad reviews posted below. The replies by Robinsons are hardly apologies, and that is exactly their problem. They provide an abysmal service and think that this is acceptable. Tracy turned up an hour late for both of our appointments, and they are quick to accuse you of not paying fees, when they haven't checked properly. When we had water leaking through the ceiling, near electrics, they asked us to 'Take a photo'. Never mind that we have a child in the house! Also they...
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What agent could do to change your mind?
Bad.
Attached Files
Comment on agent fees
Bad.
Was this helpful? Yes
By: Robinsons Lettings Limited
Aug 18, 2016
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I am somewhat saddened by the contents of this post, we DO take all customer and especially maintenance issues very seriously. I would like to point out that we do NOT have any working relationship or contract with this site: Allagents.co.uk as we are unable to verify any comments that are made or prove they are indeed genuine. AllAgents will not communicate with many estate agent that it lists on its site and has had much controversy made against it within various press releases. We ...
May 05,2014
Minithumbdown
By:
May 05,2014
1 people found
this helpful
If you wish to buy, sell, or let your property, don\'t go to Robinsons. Normal business rules dont apply here - they would rather keep their pride than make a sale. Communication quickly breaks down the moment you uncover one of their many lies. There\'s lots of talk from this agency but little action, and even less truth. The owner is the main problem - once he gets involved, you\'ve had it. You have been warned....don\'t think they will act as professional business people, they won\'t. N...
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What agent could do to change your mind?
Acted to help progress the sale, not obstruct it in every way possible, just because of pride.
Attached Files
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By: Robinsons
Sep 18, 2015
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I'm very sorry that you continue to remain unhappy with your experience with us. I believe prior to the surveyor coming into our office that you were more than happy with our service and had built a good relationship with all of my staff. Acting on a professional level, I continue to stand by my decision NOT to release keys to any property without any form of identification protecting our client/s (the home-owner/s) of which we did explain in great detail to your surveyor, I don't feel that ...
Mar 04,2014
Minithumbup
By:
Mar 04,2014
1 people found
this helpful
I would like to thank the staff of Robinsons at the Dunstable Branch, Beds, a huge thank you for all the help, assistance and pleasant manor that they have. They are most helpful and could not do enough to please. It is not very often, in this day and age, that one can say theses sort of things but, many thanks. You should be proud that you have professional, efficient staff representing the name Robinsons....
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Nov 08,2012
Minithumbdown
By:
Nov 08,2012
3 people found
this helpful
I rented a property from Robbinsons and was very disappointed with their services. I took out a years tenancy and within the 8 months my owner decided to sell. So we had to move. We called the agent for advise and they were no help at all. They had properties that was going on the market for rental and didnt even bother inform us as they knew we were looking for a place. We called them for viewings and they never called us back. We then decided to us Acorn estate agent in luton and was very ple...
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By: Lettings
Dec 14, 2012
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Sadly we are unable to please everybody, whatÒ€ℒs more disheartening is that too many people are quick to criticize rather than compliment. In our opinion in the case the tenant had caused damage to the property by breaking glass to gain entry, we were never able to make contact with tenants regarding various maintenance issues when raised and in deed for future properties when looking. They actually found in Luton where we do not have the same coverage so unable to help. Regarding the refe ...
Feb 17,2011
Minithumbdown
By:
Feb 17,2011
1 people found
this helpful
Very disappointed with Robinsons Customer Service regarding a potential purchase & Sale. Despite many attempts to engage in dialogue regarding an offer we wanted to make on a property, and an instruction to sell our own, the Agent failed to return calls or to progress our sale (no action taken whatsoever), or indeed provide feedback on our offer. Possibly the worst example of Customer Service we have ever experienced and expect others will experience similar poor service if they have the misf...
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By: Lettings
Dec 14, 2012
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Unable to comment due to its authenticity. ...
Jul 15,2010
Minithumbdown
By:
Jul 15,2010
0 people found
this helpful
Was this helpful? Yes
Areas covered
  • LU6



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Last updated at 4:03 PM 04/01/2017 by Sales

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Last updated at 4:03 PM 04/01/2017 by Sales

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