Independent Sales & Letting Agents for the Strawberry Coast
Robinson Reade Ltd

10-14 Middle Road, Park Gate
SO31 7GH
01489 579009

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Properties for Sale
Properties to Rent

Jun 16,2017
By: 'Robert'
Jun 16,2017
2 people found
this helpful
I was involved in a short chain where the seller had used Robinson Reade to sell her home. Donetta was exceptional in her handling of the sale from start to finish helping to update all parties involved. I would highly recommend her and the rest ...
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Areas covered
  • SO31
  • PO14
  • PO15


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Selling Fees:
Standard Sole Agency 1.2% Inclusive of VAT (Min fee £1800)
EPC £90.00
Letting Fees:
For Tenants:
For Landlords:
Last updated at 15/11/2017, 2:39 PM by Jane Earley

Complaints Procedure

1. Robinson Reade Ltd, who is registered with The Property Ombudsman, aims to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, a complaints procedure has been introduced. This provides for the matter to be dealt with internally by Jane Earley and in the event that we are not able to deal with the issue to our mutual satisfaction, by reference to The Property Ombudsman.

2. If you believe you have a complaint, please write in the first instance to the Director at the address as below:

Miss J Earley
10 Middle Road
Park Gate
SO31 7GH

3. Your complaint will be acknowledged within 24 hours but no longer than 3 working days, investigated thoroughly in accordance with established in-house procedures and a formal reply will be sent to you within 15 working days of receipt of your complaint.

4. In the event that the final review as detailed above still fails to satisfy your complaint, then you may refer the matter to the Ombudsman for Estate Agents. We will submit our file to the Ombudsman on request. You are also entitled to have your complaint referred to the Ombudsman should we fail to deal with matters promptly or do not comply with our in-house complaints procedure within 8 weeks from the date we receive your complaint in writing.
Last updated at 2:39 PM 15/11/2017 by Jane Earley

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