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Whether you are a first time buyer, or have a house to sell, as INDEPENDENT ESTATE AGENTS, we are able to offer sound, professional advice on all aspects of selling and buying your new home.
 
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Nov 14,2016
Minithumbdown
By:
Nov 14,2016
3 people found
this helpful
Recently purchased a property in Sydenham and Robinson Jackson were so unhelpful I felt compelled to write this review! The worst in the area by a mile! They are rude, unhelpful, surly and ill informed. I will give them the benefit of the doubt and describe them as fools rather than assume their nonsense was a deliberate lie. Demanded I spoke to their mortgage adviser (I work in banking and get preferential rates - still insisted I see their adviser before I could view a property) the property...
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Comment on agent fees
No idea
Was this helpful? Yes
Aug 16,2016
Minithumbdown
By:
Aug 16,2016
2 people found
this helpful
I found the agency Robinson Jackson,Blackfen, very high-handed when they conducted the viewing on a property. When I asked questions during the viewing I was told off in a condescending tone that made me feel as if they were unwilling to share information. When I asked them questions they were extremely curt and unhelpful . They were rude and insulting on the phone. I wonder what the vendor would think when they realise how unpleasant an experience it was to view their property with an agency ...
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Aug 08,2016
Minithumbdown
By:
Aug 08,2016
2 people found
this helpful
Very unpleasant experience dealing with Robinsin Jackson Belvedere. They made our proposed purchase a stressful process, providing misleading and uncertain information. Their customer service was non existent and I've never had a supposedly customer facing agency insult me down the phone before. They were rude, patronising, discurteous and vulgar. I'd never buy or sell through a branch of Robinson Jackson now....
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Jul 04,2016
Minithumbdown
By:
Jul 04,2016
2 people found
this helpful
I sold with Robinson Jackson end of last year. It was the most stressful experience ever. The valuation and marketing was great but once the file went to their so called 'progression' unit it all went down hill. I was treated like I was a inconveniencing them, I had phones hung up on me and spoken to rudely. I found then obstructive and reluctant to chase things up. I was told false information that consequently made me look like I was lying further up the chain. I brought all concerns to the m...
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Mar 22,2016
Minithumbdown
By:
Mar 22,2016
2 people found
this helpful
The Robinson Jackson experience was a complete mess from start to finish. Steven was the agent in charge of selling the property and although very nice was completely hopeless at staying on top of things or staying in contact. We had to constantly chase him over viewings/ try and encourage him to get more viewings. He would regularly promise to phone straight back and then be out of touch for days. At one stage we had a sale fall through and it took Robinson Jackson nearly two weeks to work this...
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What agent could do to change your mind?
Cheaper than other agents but not worth it for the horrendous service.
Comment on agent fees
Cheaper than other agents but not worth it for the horrendous service.
Was this helpful? Yes
Dec 14,2015
Minithumbdown
By:
Dec 14,2015
0 people found
this helpful
Horrible experience. Contacted them to sell a property. Many call back and site visit promises but never got back to us. Called them many times to complain but it seems they do not take customers seriously. Worst state agent we have dealt with ever. Shame on them...
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Sep 08,2015
Minithumbup
By:
Sep 08,2015
0 people found
this helpful
The service I received 15 years ago when I sold my property via Robinson Bellegrove & Jackson was excellent, therefore, when I looked at purchasing another property in June this year I contacted them again. The customer care and service I received this time around was second to none and it only took a total of 10 and a half weeks to complete the entire process! Thank you to Ben for his professionalism and thanks also to Sue for being "on the case", not to mention her calm, cou...
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Comment on agent fees
The fees for the purchase of my property were very reasonable and the service was excellent. The transaction overall was very smooth. Thank you, Carmel
Was this helpful? Yes
Aug 06,2015
Minithumbup
By:
Aug 06,2015
0 people found
this helpful
I have not hesitation in recommending Robinson Jackson. From start to finish throughout the sale of my property, I have received an excellent service and the team are very thorough. In particular, Ben and Sue worked hard to ensure the whole process was smooth and efficient. I always had my calls and emails returned promptly and as a first time seller of a property, they made sure that the transactions on either side of the sale where followed up swiftly. I will definitely use Robinson Jackson wh...
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Jul 18,2015
Minithumbdown
By:
Jul 18,2015
2 people found
this helpful
I would like to share my personal experience with one of the local estate agents Robinson & Jackson Bexleyheath branch. My husband and I have been looking to buy a house in Bexleyheath area for a few months. Unfortunately good properties do not come up on the market that often. A lot of the houses are overpriced even if they are on busy roads, very close to train trucks, have tiny rooms, odd layouts or small gardens. In the last 3 months, we only found a handful of properties on Right Move...
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What agent could do to change your mind?
Be professional. Provide good customer service. Treat people with respect.
Was this helpful? Yes
Jul 15,2015
Minithumbdown
By:
Jul 15,2015
0 people found
this helpful
My offer was accepted at the beginning of May and their...
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Was this helpful? Yes
By: robert wright
Feb 06, 2016
View all comments (2)
Dear Patty We have looked through our records and no one with your name has ever registered with us or agreed an offer on any properties through us. We have never had a complaint of this nature either. We are not sure whether this is a genuine post. Please get in touch with us so that we can verify your complaint and resolve the matter for you. We have very high standards and we are very approachable, please do get in touch. Kind regards Robert Wright Robinson Jackson....
Jul 14,2015
Minithumbup
By:
Jul 14,2015
1 people found
this helpful
My brother and I were very impressed by Ben & his team from start to finish. They were clear and concise, courteous and we knew we could trust them straight away. Throughout the transaction they kept us up to date with any developments and were always on hand to answer queries. I will thoroughly recommend them to any of my friends who might consider selling their property....
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Was this helpful? Yes
Jun 05,2015
Minithumbdown
By:
Jun 05,2015
5 people found
this helpful
We visited an open house with Robinson Jackson for a property located in Bexleyheath. We liked the property as it seemed like a nice location and we were expecting our first child shortly. We asked the agent on the day how the open house worked and she said you should put in your highest offer of what you would be prepared to pay for the property. We asked what if we put an offer but our bank advises the property is worth less than our offer, and she clearly stated that the vendor would need...
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Was this helpful? Yes
Nov 20,2014
Minithumbup
By:
Nov 20,2014
0 people found
this helpful
Ben Harrington was very professional from the outset in arranging the initial valuation of our property to then marketing this and booking in a phenomenal number of appointments on our open day to ensure a quick sale for the best price. Sue Cooper then really worked hard to push the sale forward following our acceptance of an offer on the property and was very responsive to all our emails, making Robinson Jackson by far the strongest link in our chain....
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Was this helpful? Yes
Sep 25,2014
Minithumbdown
By:
Sep 25,2014
1 people found
this helpful
When I first met the manager of this firm they had so much big talk. They said they could sell in two weeks and said they had several buyers interested. I had 5 views in the first month. They called me once to feed back and then I heard nothing at all for 3 weeks. Absolutely nothing. They want your money but they are not willing to work for it. Waste of my time. They offered no advice that could improve my chances of an offer. Worthless!!!...
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What agent could do to change your mind?
He could have offered me support and he could have communicated with me on a regular basis. I find this so upsetting as I have never sold before so would have benefitted from their guidance considering I\'m paying them for a service.
Was this helpful? Yes
By: david
Oct 20, 2014
View all comments (1)
Hi Miss Hurd Sorry you was not happy with our service. I'm a little confused as I cant find you on any of our records. We always give feedback on all viewings. And will always work with our clients to ensure they are sold quickly and at a good price. Please contact the office so I can discuss further. regards David....
Jun 07,2014
Minithumbup
By:
Jun 07,2014
1 people found
this helpful
Not having moved for 40 years I didn't know what to expect. I am more than happy to endorse the Welling Team for the way they handled the sale of my house. They listened to my concerns and arranged 7 viewings and 2 offers within a week. They have been pleasant, knowledgeable and professional at all times. I have just exchanged contracts for sale. Thank you....
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Was this helpful? Yes
Dec 19,2013
Minithumbup
By:
Dec 19,2013
0 people found
this helpful
We were 1st time buyers and and lost our 1st property because seller pulled out after 3 weeks Luckily we found our dreams house and after intense negotiations we managed to secure the property Tony (branch partner) Steve , alex all were very helpful and understood our situation Highly recommend and professional approach towards clients...
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Was this helpful? Yes
Oct 30,2013
Minithumbup
By:
Oct 30,2013
2 people found
this helpful
I have used Robinson & Jackson a number of times over the years to let out and manage my properties and I have always been impressed with their professional approach and speed at which the find suitable tenants. The property manager is very helpful and my rent is always in on time and I feel my properties are safe in their hands....
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Was this helpful? Yes
Aug 09,2013
Minithumbdown
By:
Aug 09,2013
3 people found
this helpful
Absolutely disgusted by the sly tactics this estate agent goes to! They are unhelpful, rude, and generally not very pleasant!! Waste of your time use a better agent that wants your sale!!...
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What agent could do to change your mind?
Helped more worked with me not against
Was this helpful? Yes
Jun 01,2013
Minithumbdown
By:
Jun 01,2013
3 people found
this helpful
Have dealt with this agent letting my property. From the outset to the selection of tenants, they were awful, they have been unprofessional, record keeping and communication has been poor. Site visits to my property have been amateurish, advice and knowledge of legal situations has been incorrect. Save yourselves use another agent!...
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What agent could do to change your mind?
The agent could have recognised that they were poor, apologise and then fix the issues with clear and concise communication throughout the process.
Was this helpful? Yes
By: Tickle
Oct 04, 2013
View all comments (1)
Be a brave customer and call the agent to discuss any problems you have. With hundreds of customers, both new and returning its possible it's a landlord issue NOT THE AGENT.....
Apr 30,2013
Minithumbdown
By:
Apr 30,2013
5 people found
this helpful
DO NOT USE THEM, AVOID LIKE A PLAGUE!!!! Upon our moving in to the property the keys weren\'t ready, we had to go out ourselves and make copies (photocopied the receipt and will reduce it from our rent). Only after over a month we received 2nd copy of a communal key (it\'s special made and the managing agency needs to do it, but first they needed payment from landlord/agency, they didn\'t want to pay, but finally we made them). 2 heaters weren\'t working, 3rd was damaged. It was very cold weathe...
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Was this helpful? Yes
Apr 22,2013
Minithumbdown
By:
Apr 22,2013
2 people found
this helpful
The specialist progression unit that RJ offer is in my opinion a waste of time, we have contacted then 2-3 times a wk to get updates on the purchase of our property and each time we get fobbed off with different stories. Most recently, we were advised that "the chain" was waiting on us and that every other person was ready to move and that \'our solicitor\' was asking too many pointless questions, we hassled our solicitors to hurry things along only to be told by RJ that \' no body\' i...
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What agent could do to change your mind?
Live by their progression unit policy, they have made this process more stressful then relieving it
Was this helpful? Yes
Apr 09,2013
Minithumbdown
By:
Apr 09,2013
5 people found
this helpful
I SUGGEST YOU AVOID ROBINSON MICHAEL and JACKSONS LETTING AGENTS I have a small property portfolio and have been renting various properties for about 10yearsΒ’Γ’β€šΒ¬Γ‚Β¦Β’Γ’β€šΒ¬Γ‚Β¦.RMJ is the worst agent I have ever had to deal with, they cannot complete the most simple tasks in their own profession. After almost 6 weeks of emails and telephone calls to get my copy of the signed Tenancy agreement and guarantor details from Robinson Michael and Jacksons, they finally emailed it to me, on...
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Was this helpful? Yes
By: Agent
Sep 27, 2013
View all comments (1)
Dear Cusomer, could you let us know your name / what property this is regarding so that we can address these issues? Many thanks.....
Nov 07,2012
Minithumbdown
By:
Nov 07,2012
2 people found
this helpful
I had someone from Robinsons come round a few weeks ago to carry out a rental valuation. I was very disappointed with the service on offer. Out of four agents I had round they delivered the poorest "pitch". The lady was in and out in about 13 minutes! The other agents were arout 40 minutes. She wizzed round, told me the fees and left. She failed to tell me of landlords legal requirements and obligations and told me to "have a look through the terms". Although rather pleasant ...
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Was this helpful? Yes
Aug 16,2012
Minithumbdown
By:
Aug 16,2012
3 people found
this helpful
When searching for a new house Robinson-Jackson were the worst Estate Agency that I dealt with. I rang them to book a viewing and 40 minutes later I was still on the phone and no closer to booking a viewing. No wonder people get fed up of Estate Agents. Not only this, they did not listen to my requirements as I would receive information about houses that were completely opposite to what I wanted, yes I understand that they are going to try and offer things outside of our requirements as needs ch...
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What agent could do to change your mind?
Just book a viewing without asking questions after questions and trying to sell every single product (mortgage, solicitors) before a house has even been viewed with them! If other agents can book a viewing with just a name and number I am sure they can too!
Was this helpful? Yes
Mar 01,2012
Minithumbdown
By:
Mar 01,2012
6 people found
this helpful
I have a reasonable sized property portfolio and have used many different agents over the years to manage my properties. Robinson Jackson Lettings in Welling have provided the worst service I have received over the last 10 years. Every time I call the person I previously dealt with is busy so I have to explain everything time and time again. There's Julia, Ruby, Jane, Lorraine..........the list goes on. I have to make these continuous calls because they never see any maintenance issues through t...
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What agent could do to change your mind?
Have specific people to deal with specific issues and see it through to the end. Try to actually earn their money.
Was this helpful? Yes
By: tabs
Apr 20, 2012
View all comments (2)
I have given the managment of my properties to robinsons for the past several years. i have always found them to be helpful and supportive. I have rented properties for many years with various companies and have found during that time that things are not always plain sailing regardless of who manages your properties. there are always things that are beoynd the control of the management however ....I do not recieve calls at midnight.....the company will always use registered contractors to ens....
Feb 28,2012
Minithumbdown
By:
Feb 28,2012
5 people found
this helpful
Would NOT recommend. I put in an offer for a house & it was accepted & I was told it was off the market & we started all the proceedings. Three weeks later I received a call from then saying that another offer had come in & they had to let the vendor know by law. I said that I didn't understand how there was an offer if it was off the market! They rang me later to say that the vendor had accepted it for the same price because they were first time buyers. I smelt a rat & A few...
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What agent could do to change your mind?
He could have been honest other than blatently lie through out the dealings, to me & the vendor. This in my mind caused upset & disruption to my family!
Was this helpful? Yes
By: Katarzyna
Apr 11, 2016
View all comments (1)
I agree!!! They using unfair tricks. They said our offer has been accepted and they not booking any viewings and then they booked viewing and let it go to someone else!!! Avoid like hell !!!!....
Nov 04,2010
Minithumbup
By:
Nov 04,2010
1 people found
this helpful
Worked with Marc that inspired me trust since the beginning. We explained Marc what we were looking for and after a couple of days Marc called us for a visit to the property. We liked it and we are now living in it. Marc has been professional, fast and provided exactly what we were looking for. We recommend this estate agent....
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Oct 26,2010
Minithumbdown
By:
Oct 26,2010
5 people found
this helpful
I called to arrange a viewing for sales and the customer service was very bad. They said to me I cannot view the property until I provide proof that I have my mortgage in place and the deposit is in an account. Surely not everyone needs to provide all that information to arrange a viewing?!...
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Was this helpful? Yes
Oct 08,2010
Minithumbup
By:
Oct 08,2010
0 people found
this helpful
I have recently sold my fathers property through Robinson Jackson, Northumberland Heath. The service was 1st class. As I was 24 miles away, they took complete control of the sale,as I asked them to. I was kept informed every step of the way. They showed all prospective buyers round. In what is a difficult market time, they found a buyer relatively quickly. Once a buyer was found I was put in touch with Gina, who was extremely professional and helpful. I have in the past been dubious abou...
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Was this helpful? Yes
Aug 16,2010
Minithumbup
By:
Aug 16,2010
0 people found
this helpful
I have been looking for a house with the Plumstead branch and so far they have been very good. All viewings have been accompanied and they have been very receptive to my feedback and only showed me properties that fit what I'm looking for. I have dealt with many worse estate agents and expect that of the 5 or so I'm dealing with these are the best in the area....
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Was this helpful? Yes



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Awards won by Robinson Jackson Partnership

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Firm rankings



Bexley
77 Bexley High Street Bexley, London DA5 1JX
(0)
New Cross
159-161 New Cross Road, London SE14 5DG
(0)
Office 1
87 Rushey Green, London SE6 4AF
(2)
show all branches (24)
Office 10
21 King Street, Gravesend DA12 2EB
(1)
Office 11
226 Bexley Road , Erith DA8 3HB
(2)
Office 12
292 High Street Orpington, Bromley BR6 0NF
(1)
Office 13
17 High Street, Rainham ME8 7HX
(0)
Office 14
1-2 Wellington Parade, Sidcup DA15 9NB
(1)
Office 15
38 West Street, Sittingbourne ME10 1AP
(1)
Office 16
39 High Street, Bromley BR8 8AE
(0)
Office 17
68 High Street , Swanscombe DA10 0AH
(0)
Office 18
381 Walderslade Road, Medway ME5 9LL
(0)
Office 19
146 Welling High Street Welling, Dartford DA16 1TJ
(5)
Office 2
2-4 Court Yard, London SE9 5PZ
(0)
Office 20
146 High Street, Dartford DA161TA
(1)
Office 21
146A High Street, Dartford DA161TA
(2)
Office 22
22b Military Road, Medway ME44JA
(0)
Office 3
27 Lewis Grove, London SE13 6BG
(2)
Office 4
123-125 Plumstead Common Road, London SE18 2UQ
(1)
Office 5
256 Kirkdale, London SE26 4NL
(2)
Office 6
61 Nuxley Road Belvedere, Dartford DA17 5JN
(1)
Office 7
124 Broadway Bexleyheath, Bexley DA6 7DQ
(2)
Office 8
22 Military Road, Medway ME4 4JA
(0)
Office 9
22 Market Street, Dartford DA1 1EZ
(0)

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