• Ruth Treasure-Smith
    Ruth Treasure-Smith
  • Robin King
    Robin King
  • Gill Fraser
    Gill Fraser
  • Carol Molloy
    Carol Molloy
  • Dolan Mullans
    Dolan Mullans
  • Julia Rolfe
    Julia Rolfe
  • Kate Russell
    Kate Russell
  • Margaret Ivory
    Margaret Ivory
  • upload your photo
    Susan Youde
  • upload your photo
    Karen Blackmore-Squires
Robin King Estate Agents is an independent agency, established in Congresbury for over 20 years. With over 100 years of experience between us there’s not much the team at Robin King haven’t encountered before or don’t know how to handle, making the sale process much less stressful for you. 99% of surveyed customers in 2014 would recommend us.

1 The Cross, Broad Street
Congresbury,Bristol
Avon
BS49 5DG
01934 876226

 


Properties for sale
Properties for rent
Nov 05,2016
Minithumbup
By:
Nov 05,2016
Featured Review
0 people found
this helpful
Because of Ruth and her amazing support, we have just moved into the house of our dreams. Ruth allowed us time when we needed it, negotiated when it was necessary, but most importantly understood us as a family. She was honest, efficient and professional. We couldn't be more excited about our relocation to Somerset....
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By: Dolan Mullans
Nov 07, 2016
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Thank you so very much for your kind words. We hope you love living there!....
Jun 20,2016
Minithumbup
By:
Jun 20,2016
Featured Review
0 people found
this helpful
We are very happy in our new home and grateful to Ruth and colleagues at Robin King for their help in ensuring a smooth purchase. We were impressed with the professionalism and friendliness of the service. Calls were returned promptly, email support was fantastic and when we hit the occasional glitch in the transaction ( inevitable in our experience!), Ruth was on the case. A very sincere thank you...
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By: Dolan Mullans
Jun 20, 2016
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Thanks very much for your review, Nick. We are delighted to get great feedback!....
Dec 16,2015
Minithumbup
By:
Dec 16,2015
Featured Review
0 people found
this helpful
We were thrilled with the professionalism with which Robin King handled the sale. From the initial contact with Dolan and throughout the process we were contacted regularly and kept informed by various members of the team, all of whom were unfailingly courteous. The property was well promoted, with the advice given being most pertinent. The whole process from start to finish was hassle-free. Thanks to everyone at Robin King for all your help and support. We will definitely recommend you to ...
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By: Dolan Mullans
Dec 16, 2015
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We loved selling the property and you were a pleasure to deal with. Thank you!....
Dec 16,2015
Minithumbup
By:
Dec 16,2015
Featured Review
0 people found
this helpful
We sold our home of 25 years using Robin King and also bought our new home through their agency.We had previously used another local agent who had failed to sell our house. The difference with Robin King was huge. Knowledge of the local market,experience of dealing with slightly unusual properties (ours was grade 2 listed in a conservation area) We had numerous viewings and most valuable was the constant stream of communication good and bad with feedback and advice throughout the process. Once ...
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Comment on agent fees
Not the cheapest but best value for money
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By: Dolan Mullans
Dec 16, 2015
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Thank you Mrs Williams. We hope you're enjoying your new home!....
Dec 15,2015
Minithumbup
By:
Dec 15,2015
Featured Review
0 people found
this helpful
I have just purchased a property form Robin King Estate agent in Congresbury where it has been a TOTAL pleasure doing business. You can FEEL the professionalism from the moment you receive the first hand shake from this team. I have had the fortune of dealing with almost every member of this team and it has be a complete delight from start to finish. I would and will recommend Robin King as my agent of choice. Thank you to Robin, Dolan and the team....
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By: Dolan Mullans
Dec 16, 2015
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Thanks Wayne. Always a pleasure to deal with you!....
Dec 07,2015
Minithumbup
By:
Dec 07,2015
0 people found
this helpful
Having some experience of the property profession, I found the quality of service provided by Ruth and the team to be excellent. I would have no hesitancy in using again or recommending to others....
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By: Dolan Mullans
Dec 08, 2015
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Thank you very much!....
Dec 03,2015
Minithumbup
By:
Dec 03,2015
0 people found
this helpful
After an unsuccessful experience with a National Agent, I was advised to use Robin King - what a difference. From our first meeting to the signing of the contract, Robin's team kept to the Ethics he had outlined to me, and at any stage or time, members of the team were able to assist me. Special mention to Ruth whose excellent communication skills were used with all parties and her calm experience and support during the waiting time was above and beyond my expectations. Gill gave me her time ...
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By: Dolan Mullans
Dec 03, 2015
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Thank you so very much, Mrs M. We hope you are very happy in your new home. Many thanks, from all at Robin King.....
Dec 01,2015
Minithumbup
By:
Dec 01,2015
0 people found
this helpful
Very responsive, always returned calls promptly, promoted the property well and negotiated a successful conclusion. The price achieved was at the lower end of the original range given....
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By: Dolan Mullans
Dec 03, 2015
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Thank you Mark. We really appreciate your kind words.....
Jun 10,2015
Minithumbup
By:
Jun 10,2015
0 people found
this helpful
A thoroughly professional and friendly team focussed on providing excellent customer service. Thank you to Dolan, Gill, Margaret, Carol and Michael - a great team effort....
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Jun 01,2015
Minithumbup
By:
Jun 01,2015
0 people found
this helpful
My wife and I had listed our property with another local agent but after many unsuccessful introductions we felt that this agent was losing interest in marketing our details. We decided to ask Robin King to become our agent and found a different kind of service from the first introduction and throughout the time our property was for sale. The introductions of prospective purchasers by Robin King were encouraging from the first, through to receiving an offer, which was successfully negotiated wi...
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Comment on agent fees
Fully acceptable.
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By: Dolan Mullans
Jun 01, 2015
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Thanks so much for the review; we were delighted to have helped you move!....
Mar 23,2015
Minithumbup
By:
Mar 23,2015
0 people found
this helpful
We selected Robin King to market a new build development of 10 houses in Congresbury. They have demonstrated good professionalism and understanding of the market to enable us to achieve our end goal of selling all of the houses....
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Mar 17,2015
Minithumbup
By:
Mar 17,2015
0 people found
this helpful
We have been very impressed with the total experience of using Robin King Estate Agents. From the initial meeting through the ongoing process to its cocnclusion all the team have been very helpful. If you are looking for an estate agent to guide you through what can be a very stressful experience we would have no hesitation in recommending Robin King....
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Jan 26,2015
Minithumbup
By:
Jan 26,2015
0 people found
this helpful
The team at Robin King were excellent. This purchase was not straightforward but at every hurdle the team were timely, informative and incredibly supportive. What an amazing service from a team who were not technically my agents. Carol and Gill were so helpful and nothing ever seemed too much. I would not hesitate to recommend them to anyone I know and would definitely use them if I ever move again....
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By: Dolan Mullans
Jan 26, 2015
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Thank you so much, Emma. Pats on the back have been delivered to Carol & Gill!....
Dec 29,2014
Minithumbup
By:
Dec 29,2014
0 people found
this helpful
From the first viewing to the completion of our property the staff at Robin King's kept us so well informed on the progress. They were always so helpful and polite to us when we called with any questions or concerns. It made the move a lot less stressful. Our sincere thanks to all at Robin Kings estate agents ....
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Nov 26,2014
Minithumbup
By:
Nov 26,2014
0 people found
this helpful
I contacted Robin King because I just couldn't understand why my property was having lots of viewings but no offers. Firstly, I was told they would need to look at the Right Move stats, I had never heard of this. The stats showed how many clicks my property was getting. They advertised my house. Of course, like any estate agent they rang me back with visitors feedback. But, then I received a score sheet, and this was the gold nugget. From this sheet we could see what aspect of the hous...
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Comment on agent fees
Of course, I would have preferred a lower fee but I\'m ok with that. At least I wasn\'t tied into a 3 month contract.
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By: Dolan Mullans
Nov 28, 2014
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Thanks very much for the review. We think that our scoring system is indeed a 'gold nugget'!....
Nov 20,2014
Minithumbup
By:
Nov 20,2014
0 people found
this helpful
Outstanding professional service, renewed my faith in estate agents. My only regret is I did not sell my property through them. Many thanks again Dolan...
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By: Dolan Mullans
Nov 20, 2014
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Thanks Alan, very much appreciated. Hope the boiler is sorted!....
Nov 20,2014
Minithumbup
By:
Nov 20,2014
0 people found
this helpful
Robin King runs a Great Company and Team. They all helped make a difficult process as easy as possible. Thanks!...
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By: Dolan Mullans
Nov 20, 2014
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Thank you!....
Nov 20,2014
Minithumbup
By:
Nov 20,2014
0 people found
this helpful
A property with difficult access, this was always going to be a tough house to sell, and this proved to be the case. However, the staff at Robin King, who were all well versed with the property, never lost their interest and enthusiasm, and we always felt they were doing everything possible to find a buyer. Totally customer focused, they at no time put any pressure on us to reduce price or make concession, but gave sound advice when it was sought. A complete revamp of the brochure was the mas...
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Comment on agent fees
Extremely fair terms
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By: Dolan Mullans
Nov 20, 2014
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Thank you both so very much. We were delighted to find you a buyer and dealing with you was a real pleasure.....
Nov 13,2014
Minithumbup
By:
Nov 13,2014
0 people found
this helpful
At 83 years of age and moving from North Wales to Congresbury to buy a home to be near my daughter was a massive decision. I feel that Carol at Robin king estate agents fully understood what I was looking for and was extremely helpful and patient in my search for a new home....
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Nov 09,2014
Minithumbup
By:
Nov 09,2014
0 people found
this helpful
My husband and I have dealt with a few estate agents in the past and have certainly had variable experiences. Our recent purchase, through Robin King Estate Agents, was one of the best so far. Everything was trouble free and without undue delay - just what you need during what can be a stressful time. A prompt transaction with no extraneous fluff! - I don't know whether it was just our property but the particulars were devoid of distracting, annoying and often patronising hyperbole; just a cl...
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By: Dolan Mullans
Nov 12, 2014
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Thanks very much for your review. We really appreciate it. Michael's had a big pat on the back!....
Oct 28,2014
Minithumbup
By:
Oct 28,2014
0 people found
this helpful
We have recently used Robin King estate agents to buy our family home. Carol Molloy showed me around a couple of properties, one of which we ended up buying. The staff were very supportive during the negotiations & we had several viewing's between our offer being accepted & moving in which was most accommodating. They also rang our solicitor a number of times which helped the process along smoothly & we moved house very quickly. I would not hesitate to recommend Robin King....
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By: Dolan Mullans
Oct 28, 2014
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Thank you Mrs Warren for the lovely review. We hope you've settled in well.....
Oct 24,2014
Minithumbup
By:
Oct 24,2014
0 people found
this helpful
Dolan showed us around two properties. We bought the second property. He was very friendly and approachable. Definitely was not over the top in trying to push the sale and was knowledgeable about both properties. Gill was so helpful. I spoke to her a lot during between having our offer accepted and finally completing. Our solicitor wasn't the best and being able to speak to Gill was great as she did a lot of chasing on our behalf - above and beyond. Without contact with her (and Margare...
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By: Dolan Mullans
Oct 24, 2014
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Thanks so much, Helen. Hope you and Andy have settled in well!....
Oct 22,2014
Minithumbup
By:
Oct 22,2014
0 people found
this helpful
As a buyer I found it helpful that Carol acted as a timely go-between with the sellers. I found her to be helpful and to smooth the process of buying a house which can be stressful....
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By: Dolan Mullans
Oct 22, 2014
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Thanks very much for your review; much appreciated!....
Oct 15,2014
Minithumbup
By:
Oct 15,2014
0 people found
this helpful
We found this agency to offer excellent customer service whilst buying a property through them. They were always very polite and helpful, both in person and on the phone. They went out of their help find us the perfect family home. We particularly liked how they weren't at all 'pushy' during viewings, as they always allowed us to view properties at our own pace and always responded quickly to calls and email correspondence. Highly recommended!...
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By: Dolan Mullans
Oct 15, 2014
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Thank you for the review, Abi. The team will be delighted.....
Oct 14,2014
Minithumbup
By:
Oct 14,2014
0 people found
this helpful
Excellent service from first enquiry to collecting keys on moving day. They made the extra effort to arrange viewings to fit in with my working hours, and were helpful and informative during viewings. If I had an enquiry or a question, they made an effort to find the answer for me and called back when they said they would. Friendly, courteous and professional, I would use Robin King again and would recommend them to others....
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By: Dolan Mullans
Oct 14, 2014
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Thank you for the review, Julie. Very much appreciated. We hope you've settled in well.....
Oct 14,2014
Minithumbup
By:
Oct 14,2014
0 people found
this helpful
I was delighted with the service from Robin King, professional and friendly and knowledgeable, quick to respond to queries and kept us going through some difficult moments. Thank you...
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By: Dolan Mullans
Oct 15, 2014
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Thank you very much for the review. It means a great deal to us.....
Sep 25,2014
Minithumbup
By:
Sep 25,2014
0 people found
this helpful
My experience of estate agents has been that they do very little to justify their fees. However that view was significantly changed by a Robin King who sold our property and through whom we bought our new property. They were extremely proactive and supportive throughout the entire process and we have nothing but thanks for all that they did for us and enabling our dream to become our new home...
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By: Dolan
Sep 25, 2014
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Thanks so very much for your kind comments. Dolan Mullans - Manager....
Sep 04,2014
Minithumbup
By:
Sep 04,2014
0 people found
this helpful
Ruth was extremely good at communicating-she rang when she said she would, was excellent at keeping the dialogue between us, the solicitors and the vendor going and in general just worked hard at keeping the whole buying process going. Everyone in the office was clearly aware and up to speed with our situation so if we rang and needed an update, in general there was someone who could help with an answer. She made the whole process as smooth as it could be and nothing was too much trouble for he...
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By: Dolan Mullans
Sep 16, 2014
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Thank you so very much, Mrs Ross. Ruth has had a big pat on the back.....
May 24,2014
Minithumbup
By:
May 24,2014
0 people found
this helpful
We experienced a protracted House sale and then purchase last year, even though we only moved four doors down the road. Whilst other so called Professional bodies let us down and made the process more tortuous than was needed, Robin King Staff, particularly Gill and Carol, kept the whole thing moving, and kept us updated at all stages, making numerous enquiries on our behalf and ensuring we knew what was happening and what was required. We have used Robin King previously and would do so again wi...
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May 20,2014
Minithumbup
By:
May 20,2014
0 people found
this helpful
Robin King shone as an Estate Agency from the start. Their inspection of my property put a valuation on it higher than had been the case by other Agents. However, it was the confidence inspired in me that they would achieve a sale promptly and at the best market price that decided me to appoint them as Sole Agent. A buyer was indeed found quite quickly and after some negotiation a sale agreed. It was thereafter that the staff at Robin King showed what makes them stand out as an exceptional Ag...
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Apr 14,2014
Minithumbup
By:
Apr 14,2014
0 people found
this helpful
As always Dolan and his team did an excellent job, thorough communication and effective negotiation to make sure the price was correct at time of offer. Always friendly and forebearing , ( I am a demanding client) with sound evidence to support areas that may be contentious. Certainly better than my solicitor of many years standing who were lacadasical and quite off the ball. Well done all round....
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Jul 10,2013
Minithumbup
By:
Jul 10,2013
0 people found
this helpful
We appointed Robin King after carefully reviewing / comparing the type of properties they were marketing to ours. We were also impressed with their pre-sale marketing material and process. Having now sold we can confirm that Robin King delivered on all of the promises in their pre-sale marketing material and that their staff kept us fully informed (with both positive and negative) feedback throughout the sale process. We never once felt the need to ring for feedback it was always proactively ...
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May 02,2013
Minithumbup
By:
May 02,2013
0 people found
this helpful
Robin King - fantastic choice. We researched the market went and viewed properties with all agents before deciding which agent to use to sell out home. What sold it for us was the team ethic they have the experience of their staff & the feedback they provide you after each viewing. Ruth in particular was outstanding. We had a challenging buyer, they were French and had not bought in the UK previously, and they needed to be guided through each stage of the process. Ruth attended all viewing...
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By: Dolan Mullans
May 14, 2013
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Thanks very much for your feedback; Ruth has been given a big 'pat on the back!' Just need to find you a house to buy now!....
Feb 09,2013
Minithumbup
By:
Feb 09,2013
0 people found
this helpful
In the first instance Robin King and has staff worked very hard to have their client, our vendor, accept our very reasonable offer and facillitate the sale. Subsequently they consistently sought to update us with every development, as it happened, in a troublesome chain. During the last several weeks when buyers in the chain below us were causing confusion and delay they were in contact with us on a daily basis and sometimes twice a day. They were in constant almost daily contact with each of th...
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By: Dolan Mullans
Feb 13, 2013
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Thanks very much for your positive feedback; it's very much appreciated!....
Jul 12,2012
Minithumbup
By:
Jul 12,2012
0 people found
this helpful
It is an acknowledged fact that moving house can be one of the most stressful times of your life. Add in the protracted death of a close family member, three emergency ambulance trips to hospital culminating in my husband having a heart attack and resultant surgery, and you will see that our move was a little more stressful than some. It didn't help that we bought from Mr.Obnoxious and sold to Mr. Picky and Difficult whose buyer was so dreadful that the only people in the chain who would speak t...
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By: Branch Manager
Aug 10, 2012
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Thanks very much for your kind comments. Feedback like this makes it all worthwhile! I will make sure that Ruth sees this and give her a huge pat on the back!....
Areas covered
  • BS49
  • BS40
  • BS25
  • BS29
  • BS21
  • BS22
  • BS23
  • BS24

NAEA National Homes Network


Review statistics

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Last updated at 3:54 PM 12/01/2016 by allAgents

Complaints Procedure

First class customer service is the leading principle behind Robin King Estate Agents and we hope that you are always delighted with your experience when delaying with us. However, we are human and consequently not perfect, so there maybe times when you need to make us aware of something that hasnҀ™t gone as you might have expected. This step-by-step guide will take you though our complaints procedure:

1. If you have a problem relating to Robin King Estate Agents, please discuss this with one of our branch staff. Our aim is to deal with your problem sympathetically, fairly and quickly.
2. If you feel that the matter is not being resolved to your satisfaction, please ask to speak to the Manager, Dolan Mullans. Dolan will try to resolve the matter on the day you raise your complaint, although further investigation maybe required.
3. If the response by from Dolan does not resolve the matter to your satisfaction, you can ask him to refer the complaint to Robin King; alternatively you can write to him Ҁ“
Robin King, Robin King Estate Agents, 1 The Cross, Broad Street, Congresbury, BS49 5 DG.
Your letter should state why you are still dissatisfied and what further action you wish Robin King Estate Agents to take to fully resolve your complaint. Robin will write to you within 3 working days to confirm receipt of your complaint. He may also ask you for additional information if this is required to assist resolving the matter. A formal written outcome of this investigation will be sent to you within 15 working days. This will be accompanied by The Property Ombudsman Consumer Guide.
4. If you are still not satisfied with the steps taken by Robin King Estate Agents, you can write to:
The Property Ombudsman Ltd, 43 Ҁ“ 55 Milford Street, Salisbury, Wiltshire, SP1 2BP Telephone: (01722) 333306 or e-mail: admin@tpo.co.uk web: www.tpos.co.uk

5. The Property Ombudsman will consider your complaint, taking in to account any points made by you and us. You must have referred your complaint to the Ombudsman more than six months after you received the Member AgencyҀ™s final offer of settlement or answer.
6. The OmbudsmanҀ™s Office may try to settle the dispute by agreement between you and us. If this is unsuccessful, the Ombudsman will consider all the relevant factors and make a decision according to what he believes to be fair in all the circumstances.
7. The Ombudsman will send his decision to both you and us. You can accept or reject his decision. If you reject the Ombudsman's decision, it will lapse and you are free to do as you wish. If you wish to take legal action, you can do so. Your legal rights will not have been affected by the Ombudsman's decision.
If you have any questions relating to the guide, then please contact us on 01934 876226.
Last updated at 3:54 PM 12/01/2016 by allAgents
Ruth Treasure-Smith Ruth Treasure-Smith
Negotiator
10 reviews

About Ruth No description set View full profile
Robin King Robin King
Principal
3 reviews

About Robin No description set View full profile
Gill Fraser Gill Fraser
Administration Manager
5 reviews

About Gill No description set View full profile
Carol Molloy Carol Molloy
Negotiator/Administrator
6 reviews

About Carol No description set View full profile
Dolan Mullans Dolan Mullans
Senior Manager
10 reviews

About Dolan No description set View full profile
Julia Rolfe Julia Rolfe
Weekend Receptionist
0 reviews

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Kate Russell Kate Russell
PA
0 reviews

About Kate No description set View full profile
Margaret Ivory Margaret Ivory
Receptionist
1 reviews

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Susan Youde - no image available Susan Youde
0 reviews

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Karen Blackmore-Squires - no image available Karen Blackmore-Squires
0 reviews

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