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No description available.

158 Charminster Road
Bournemouth
Dorset
BH8 8UU
01202 565758

 
Website not available

Properties for sale
Properties for rent
Jun 14,2016
Minithumbdown
By:
Jun 14,2016
1 people found
this helpful
I've been a tenant for Roberts for over 3 years. They messed up the very first contract I signed with them because 'apparently' the previous tenant didn't wanna move out anymore. The only respond I got from Roberts was; "can you stay at any of your mates houses till we find you a replacement?" luckily they found me a property within a week, but never got an apology. On the same day after paying a £140 renewal fees, the girl from the admin office charged me another £140...
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Jan 21,2016
Minithumbdown
By:
Jan 21,2016
1 people found
this helpful
I paid £235 deposit and admin fee for a student flat and I get told recently that i need to find a room mate now or the administrators will put the property back on the market and I'll lose my money. Not once did they tell me I had 3 months to find a room mate although the claim they did, if they did I wouldn't have paid the money until I found one. All they said when I was worried about a room mate was that I'll find one....
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What agent could do to change your mind?
Not the worst but could be better
Comment on agent fees
Not the worst but could be better
Was this helpful? Yes
Jan 17,2015
Minithumbup
By:
Jan 17,2015
0 people found
this helpful
I have been a tenant with Roberts for a little over two years and they have always been very good. When I needed something mending they got a tradesman out very quickly to sort the problem out. Very cheerful staff too....
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Dec 10,2014
Minithumbdown
By:
Dec 10,2014
2 people found
this helpful
I recently rent a property through Roberts letting Bournemouth, they charged £114 for renewal fee which would cost usually £60-70 from other agents, which I think it is ridiculous expensive. Please be aware!!!...
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Nov 27,2014
Minithumbdown
By:
Nov 27,2014
1 people found
this helpful
Roberts were useless when it came to repairing a broken shower that turned out to be the cause of past water ingress within the flat, as well as water ingress to the flat below. For over 9 months, we had to chase on a weekly basis for a solution. We were told that due to the landlord saying that he'll fix the shower, Roberts could not do anything else. When we moved in, the shower didn't have a shower head, which was the landlord's solution to sort the water ingress issue. We reported this on th...
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What agent could do to change your mind?
They should have taken a strong stance towards the landlord and given him a deadline to work to. If this deadline was not met, they should have hired professionals and sorted the serious issues out and billed the landlord.
Comment on agent fees
The price for a 2 bedroom-2 bathroom flat was good; too bad the flat could not fully function in that capacity for most of our time there.
Was this helpful? Yes
Nov 17,2014
Minithumbup
By:
Nov 17,2014
0 people found
this helpful
Agent worked very hard on our behalf, keeping us updated on the changing position of the sale. He even informed the buyer that the keys were ready for him on completion day- before the buyer's solicitor had contacted him to say completion had taken place....
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Feb 25,2014
Minithumbdown
By:
Feb 25,2014
3 people found
this helpful
Where do I even begin? Roberts are abysmal. If you are looking to rent from them, I can\'t stress enough how much of a mistake it is, especially if you are a student. Firstly, they are outright lying on any promise they make about how quickly they deal with maintenance issues. We have had so many over the year we stayed with them, and the quickest they ever fixed one was within 2 months (after we had to call them everyday to get them to actually bother with it). These weren\'t small requests - b...
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What agent could do to change your mind?
Improve your customer service firstly. Improve communication with staff because it is terrible. Don\'t lie to us about how quickly you deal with maintenance.
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Feb 19,2014
Minithumbdown
By:
Feb 19,2014
3 people found
this helpful
This Estate Agents is a perfect example of why estate agents get a bad name. They were very cheery and good to use when we were locating and paying for a property. The problems arose as soon as we had any type of issues with the property. They were awful at getting back to us and at the end of the tenancy they tried to keep our deposit even though the flat was in a much better state to which we received it in. The chap who deals with any issues on the lettings side is an absolute idi...
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What agent could do to change your mind?
They could have shut down and let other more reputable estate agents do some honest work.
Was this helpful? Yes
Sep 17,2013
Minithumbdown
By:
Sep 17,2013
3 people found
this helpful
Beware - they don\'t like giving deposits back, and when they do they have taken such a chunk of it for spurious expenses (such as cleaning which is a laugh when their places are already dirty dumps). I would NEVER EVER recommend this bunch of lowlifes to ANYONE let alone students who don\'t really know about these things. STEER WELL CLEAR - caveat emptor....
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Jul 01,2013
Minithumbdown
By:
Jul 01,2013
5 people found
this helpful
After 6 months of no hassle when it was time to move is when the problems started, I was ver accommodating in being around to letting the agents in and being at the property to answer questions future renters had, the one time I wasn\'t at this flat I received a very rude answer phone from a lady at Roberts saying that I had changed the door locks and she was calling the landlord when in fact there was just a knack to getting the door to unlock not once did she ask me she had just assumed that I...
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Was this helpful? Yes
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Jemma  - upload your photo Jemma
1 reviews

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Paul Penny - upload your photo Paul Penny
1 reviews

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Demi Matthews - upload your photo Demi Matthews
0 reviews

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Charlotte Hunt - upload your photo Charlotte Hunt
1 reviews

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