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Roberts

158 Charminster Road
Bournemouth
Dorset
BH8 8UU
01202 565758

Website not available

Properties for Sale
Properties to Rent

“ Be ware! Worst letting agents. Lie and keep your deposits... ”

Apr 02,2018
Minithumbdown
By: 'Catclaw'
Apr 02,2018
0 people found
this helpful
Awful experience. Took money out of deposit when Shouldn't of. Lack of communication, months of trying to get issues dealt with, staff are rude, very deceitful, absolutely disgusting behaviour and can't belibe they are still in business. Avoid!!!...
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Comment on agent fees
Bad. Con artists
Was this helpful? Yes
Mar 15,2017
Minithumbup
By: 'Jane Lee'
Mar 15,2017
0 people found
this helpful
Could not have been more helpful, conscientious, considerate, kind, knowledgeable or successful! Always had time for us. Thank you, Paul!...
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Feb 22,2017
Minithumbdown
By: 'Andreja'
Feb 22,2017
1 people found
this helpful
Actually a horrible experience. Firstly we booked a house viewing for Tuesday and then they later phone up saying they can't do Tuesday but can do Wednesday. Then they called at least 3 times throughout the day asking if my name is Ollie. On Wednesday we ...
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Was this helpful? Yes
Feb 22,2017
Minithumbdown
By: 'Bianca'
Feb 22,2017
2 people found
this helpful
This agency is the worst and not professional at all !! Me and my friends got a viewing and they cancelled it saying they could do it the next day . On the next day we got to the property early and we called them and actually ...
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Was this helpful? Yes
Feb 02,2017
Minithumbup
By: 'Highly recommend Roberts to sell your property'
Feb 02,2017
0 people found
this helpful
Just completed on the sale of our flat in Bournemouth. Peter Seear of Roberts in Bournemouth was with us every step of the way. Had a couple of difficulties along the way on which Peter assisted us with immediately and exceeded his duties. Also all ...
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Comment on agent fees
Agent fees were fair.
Was this helpful? Yes
Dec 13,2016
Minithumbup
By: 'Annie'
Dec 13,2016
0 people found
this helpful
We have just bought a property through Roberts Estate Agents and cannot fault them. Paul answered lots if our queries and made the whole process of buying a real pleasure, and stress free. We would recommend Roberts with no hesitation....
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Comment on agent fees
na
Was this helpful? Yes
Jun 14,2016
Minithumbdown
By: 'Sam'
Jun 14,2016
3 people found
this helpful
I've been a tenant for Roberts for over 3 years. They messed up the very first contract I signed with them because 'apparently' the previous tenant didn't wanna move out anymore. The only respond I got from Roberts was; "can you stay at any of ...
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Jan 21,2016
Minithumbdown
By: 'Grace'
Jan 21,2016
2 people found
this helpful
I paid £235 deposit and admin fee for a student flat and I get told recently that i need to find a room mate now or the administrators will put the property back on the market and I'll lose my money. Not once did they ...
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What agent could do to change your mind?
Not the worst but could be better
Attached Files
Comment on agent fees
Not the worst but could be better
Was this helpful? Yes
Jan 17,2015
Minithumbup
By: 'Carole'
Jan 17,2015
0 people found
this helpful
I have been a tenant with Roberts for a little over two years and they have always been very good. When I needed something mending they got a tradesman out very quickly to sort the problem out. Very cheerful staff too....
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Dec 10,2014
Minithumbdown
By: 'Eddy'
Dec 10,2014
3 people found
this helpful
I recently rent a property through Roberts letting Bournemouth, they charged £114 for renewal fee which would cost usually £60-70 from other agents, which I think it is ridiculous expensive. Please be aware!!!...
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Nov 27,2014
Minithumbdown
By: 'Unhappy'
Nov 27,2014
2 people found
this helpful
Roberts were useless when it came to repairing a broken shower that turned out to be the cause of past water ingress within the flat, as well as water ingress to the flat below. For over 9 months, we had to chase on a weekly basis ...
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What agent could do to change your mind?
They should have taken a strong stance towards the landlord and given him a deadline to work to. If this deadline was not met, they should have hired professionals and sorted the serious issues out and billed the landlord.
Attached Files
Comment on agent fees
The price for a 2 bedroom-2 bathroom flat was good; too bad the flat could not fully function in that capacity for most of our time there.
Was this helpful? Yes
Nov 17,2014
Minithumbup
By: 'L Anderson'
Nov 17,2014
0 people found
this helpful
Agent worked very hard on our behalf, keeping us updated on the changing position of the sale. He even informed the buyer that the keys were ready for him on completion day- before the buyer's solicitor had contacted him to say completion had taken place....
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Feb 25,2014
Minithumbdown
By: 'Super Metroid'
Feb 25,2014
3 people found
this helpful
Where do I even begin? Roberts are abysmal. If you are looking to rent from them, I can\'t stress enough how much of a mistake it is, especially if you are a student. Firstly, they are outright lying on any promise they make about ...
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What agent could do to change your mind?
Improve your customer service firstly. Improve communication with staff because it is terrible. Don\'t lie to us about how quickly you deal with maintenance.
Attached Files
Was this helpful? Yes
Feb 19,2014
Minithumbdown
By: 'Rupert'
Feb 19,2014
4 people found
this helpful
This Estate Agents is a perfect example of why estate agents get a bad name. They were very cheery and good to use when we were locating and paying for a property. The problems arose as soon as we had any type of issues with ...
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What agent could do to change your mind?
They could have shut down and let other more reputable estate agents do some honest work.
Attached Files
Was this helpful? Yes
Sep 17,2013
Minithumbdown
By: 'Berry Cherry'
Sep 17,2013
4 people found
this helpful
Beware - they don\'t like giving deposits back, and when they do they have taken such a chunk of it for spurious expenses (such as cleaning which is a laugh when their places are already dirty dumps). I would NEVER EVER recommend this bunch ...
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Was this helpful? Yes
Jul 01,2013
Minithumbdown
By: 'Emily'
Jul 01,2013
6 people found
this helpful
After 6 months of no hassle when it was time to move is when the problems started, I was ver accommodating in being around to letting the agents in and being at the property to answer questions future renters had, the one time I wasn\'t ...
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Was this helpful? Yes
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