• Luke Martin
    Luke Martin
  • Ben Palfrey
    Ben Palfrey
  • Stuart  Macdiarmid
    Stuart Macdiarmid
  • Jodie Austin
    Jodie Austin
  • Jenna Hill
    Jenna Hill
  • Alison Nock
    Alison Nock
  • Natalie  Richards
    Natalie Richards
  • Gary  Kendall  FNAEA
    Gary Kendall FNAEA
  • Ian Williams  MRICS
    Ian Williams MRICS
  • Ann Rose
    Ann Rose
  • Trina Thompson
    Trina Thompson
  • Antoinette Driscoll
    Antoinette Driscoll
  • Beccy Smith
    Beccy Smith
  • Laurie Price
    Laurie Price
  • Charlotte Buttress
    Charlotte Buttress
  • Sue Parsons
    Sue Parsons
  • Sarah Kirk
    Sarah Kirk
  • Rachel Andrews
    Rachel Andrews
  • Karen Crayton
    Karen Crayton
  • Sarah Cockerill
    Sarah Cockerill
  • Andrea Herron
    Andrea Herron
  • Claire Brackpool
    Claire Brackpool
  • Judy Hitchin
    Judy Hitchin
  • Shelbi Scoffin
    Shelbi Scoffin
  • Emily-Jayne Healey
    Emily-Jayne Healey
Your home is almost certainly your single most valuable asset, so it's not surprising that selling or renting it can sometimes prove stressful. At Robert Oulsnam and Company, we understand this only t Read full description...Your home is almost certainly your single most valuable asset, so it's not surprising that selling or renting it can sometimes prove stressful. At Robert Oulsnam and Company, we understand this only too well.

Robert Oulsnam & Company was founded over 40 years ago on the fundamental principal to provide high quality service as Estate Agents and Letting Agents. The company has expanded steadily and now boasts 11 offices covering Birmingham and North Worcestershire.
We are constantly matching ourselves against others to ensure we provide the best possible service.
We lead the way with cutting edge technology ensuring both customers and employees have access to the latest methods to promote and introduce homes to prospective buyers. Yet we recognise that we are a people industry and that it is our employees that sell and let homes. To this end we have the very best employees who are committed to providing our clients with a polite and courteous service of which they would expect.
Selling or letting your home is a most important matter and one of the biggest decisions people may make in their lifetime. Choosing the right Estate Agent or Letting Agent then means the difference between success and failure. Robert Oulsnam & Company provides a service to achieve the highest possible price for our clients within the time frame required using our experience and local knowledge.
Dec 07,2016
Minithumbup
By:
Dec 07,2016
Featured Review
0 people found
this helpful
We bought a flat via this Northfield office and due to the complexity of the purchase needed to be in frequent contact with the vendor through Luke. We were impressed with the way all staff were able to 'deputise' when Luke was on leave, presumably through excellent computer based record keeping. Luke was our main point of contact and always responded very promptly to our calls and e-mails. He was very efficient in passing on communications to the vendor and gaining a response. Because of the co...
read full review
Comment on agent fees
No fees paid, as property was purchased
Was this helpful? Yes
Dec 01,2016
Minithumbup
By:
Dec 01,2016
Featured Review
0 people found
this helpful
I really thought you did a stirling job from when i viewed the property to when I moved in, it was very speedy. The property is really good so thankyou....
read full review
Comment on agent fees
I think the fees are a little high.
Was this helpful? Yes
Nov 24,2016
Minithumbup
By:
Nov 24,2016
Featured Review
0 people found
this helpful
I sold my house in Norton Worcester through Oulsnams and found them to be great. They were really professional throughout the entire process, they kept me up to date with progress and did a lot of work on my behalf chasing other parties in the chain keeping it together. Overall their professionalism and hard work took a lot of the stress out of the sale making it go smoothly....
read full review
Comment on agent fees
I thought they were competitive on price compared to other agents.
Was this helpful? Yes
Nov 17,2016
Minithumbup
By:
Nov 17,2016
Featured Review
0 people found
this helpful
great personal service with good feed back to me about sale progression and how it was progressing and when prospective buyers were being shown around the property...
read full review
Comment on agent fees
good
Was this helpful? Yes
Nov 05,2016
Minithumbup
By:
Nov 05,2016
Featured Review
0 people found
this helpful
My partner and I recently purchased a house that was listed by the Robert Oulsnam Stirchley branch and we were assigned Sue. As first time buyers we were unsure of the process and Sue helped us every step of the way and with any queries we had. After our first purchase attempt fell through (at no fault of the agent) Sue helped us with the second property we found and eventually purchased. Responses to our questions were speedy and we were provided with weekly updates with the progress of the pur...
read full review
Comment on agent fees
Agent's fees are none applicable as we were purchasing the property.
Was this helpful? Yes
By: Sue Lawrence
Nov 07, 2016
View all comments (1)
Thank you very much for your kind comments. We all hope you have settled in well to your new home. Wish you well for the future.....
Dec 05,2016
Minithumbdown
By:
Dec 05,2016
0 people found
this helpful
A very bad experience -Our house was over-valued - the photos were poor (I ended up taking my own and submitting them via email to replace a number taken by the agent) - communication was poor (we were not even informed when people who had made an offer on our house had decided to look in a different area altogether) - one member of staff could not identify which houses were in the conservation area and described an MDF fire surround as original. We terminated our contract with them...
read full review
Was this helpful? Yes
Oct 07,2016
Minithumbup
By:
Oct 07,2016
0 people found
this helpful
The service provided is second to none. Important changes in legislation and safety requirements are issued whenever there is a requirement. We have never had to worry about selecting a new tenant, this is all completed by the agents and they carry out a rigorous process to make sure that the tenants are high quality. The rent is always collected on time and transferred to the account on the required dates. Regular inspections of the property are carried out and full reports are sent. This ...
read full review
Comment on agent fees
Great service and very good prices.
Was this helpful? Yes
Oct 07,2016
Minithumbup
By:
Oct 07,2016
0 people found
this helpful
I chose Robert Oulsnams as this was my first letting experience and from the moment they came to appraise my property the service has been second to none and the staff always friendly. I was also attracted by the low admin fees they charge tenants as I do not believe in ripping off my tenants (treat people how you want to be treated) and of course they're more likely to stay in the property with lower admin fees. Whenever I call my property manager is always available or comes back to me quickly...
read full review
Comment on agent fees
Agents fees are substantially lower than their competitors which is knelt main reasons I chose them.
Was this helpful? Yes
Oct 06,2016
Minithumbup
By:
Oct 06,2016
0 people found
this helpful
I dealt with the Barnt Green office last year in securing my first rental property after selling my own house. Everyone that I dealt with was friendly, helpful and informative. They made what could have been a stressful process, a lot easier!...
read full review
Comment on agent fees
All fees were extremely reasonable and I felt I had very good value for money in the way the overall relationship was managed.
Was this helpful? Yes
Sep 30,2016
Minithumbup
By:
Sep 30,2016
0 people found
this helpful
I received communication from most members of staff throughout the duration of the property sale and all were equally helpful and professional. I always received prompt responses to any queries or concerns I had. Staff were also very willing to help and understood the stress that is related to selling a home....
read full review
Comment on agent fees
relative
Was this helpful? Yes
Sep 26,2016
Minithumbup
By:
Sep 26,2016
0 people found
this helpful
Thank you to the team at droitwich for all your hard work in the sale of our property. Claire had done her homework and gave an accurate valuation of the property and market value, without promising an unobtainable property value. Excellent written and phone contact follow up within 24 hours from well trained staff. We were kept well informed at all stages of the sale, via phone text and internet. Even when a few challenges appeared Laurie handled the situations very calm and controlled. Than...
read full review
Comment on agent fees
Fees were Negotiated at a level better than some and in line with other agents
Was this helpful? Yes
Sep 09,2016
Minithumbdown
By:
Sep 09,2016
3 people found
this helpful
Absolutely disgusted at this branch. Made an appointment to view a property, the estate agent when I arrived literally got in her car which was parked on the drive (black Audi A1) number plate something similar to Molly....looked at me as I walked down the drive and completely ignored me as I knocked the door and drove off. I would like to say that she may have assumed I was a member of the household but only the day before the same estate agent who drives this black Audi A1 showed myself an...
read full review
Comment on agent fees
No comment
Was this helpful? Yes
Sep 04,2016
Minithumbup
By:
Sep 04,2016
0 people found
this helpful
We sold our house in Worcester through the Droitwich office and they were excellent. All the girls were very friendly and helpful and our house sold in about a week, and we are sure this was due to the efforts of the staff. I would recommend them to everyone....
read full review
Comment on agent fees
The fee,s were more than you would probably pay for an online estate agents but they were very well worth it for all the work that was done.
Was this helpful? Yes
Aug 22,2016
Minithumbup
By:
Aug 22,2016
0 people found
this helpful
As first time buyers we weren't sure of what to expect nor the process of purchasing a house. Jodie completely put our mind at ease and we very much felt that she was there to support us. We felt very confident that Jodie and Kelly were looking after both the vendors and our best interests. Communication was excellent and emails were replied to within hours. Jodie went above and beyond post-purchase to ensure we were happy with the process and our purchase. Thank you Robert Oulsnam!...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Aug 19,2016
Minithumbup
By:
Aug 19,2016
0 people found
this helpful
We sold a house through Oulsnams on Pershore Road in June 2016. From start to finish, the service was excellent. We received good advice on pricing and presentation. Tim, the agent, was energetic, organised and efficient. The sale was handled in an exemplary manner. We wouldn't hesitate to recommend them....
read full review
Comment on agent fees
The fees were entirely reasonable for the level of service received.
Was this helpful? Yes
By: Tim Robinson
Aug 19, 2016
View all comments (1)
Thank you for your kind words. I wish you all the best in the future.....
Aug 16,2016
Minithumbup
By:
Aug 16,2016
0 people found
this helpful
From the valuation to the date of completion took less than three months. Having chosen three traditional estate agents and one on-line agent, they all quoted the same valuation, but I decided to use the services of Dan Sullivan and his team at Robert Oulsnam's. Dan was the only agent who seemed knowledgeable of the local area, in particular producing a copy of the building plans submitted to Birmingham City Council of the new Tesco store. He kept me updated at all times, giving feedback from th...
read full review
Comment on agent fees
Not the cheapest but you get what you pay for.
Was this helpful? Yes
By: Dan Sullivan
Aug 19, 2016
View all comments (1)
Many Thanks for your busioness & kind review, wishing you all the best for the future....
Aug 15,2016
Minithumbup
By:
Aug 15,2016
0 people found
this helpful
Laura has been absolutely fantastic. When looking for a reliable letting agent in the Birmingham area and contacting several, Laura was the only one to respond. She has been guided us and provided us right from the start in determining the right places to invest in buy to lets and helping us find the perfect tenants. We hope to carry on a long and lasting working relationship. Thank you for all your help and ongoing support. We really appreciate it....
read full review
Comment on agent fees
Very reasonable.
Was this helpful? Yes
May 30,2016
Minithumbup
By:
May 30,2016
0 people found
this helpful
The service provided by not only Gary and Natalie in the Northfield branch, but other members of their team has been first class, especially under the difficult circumstances in which my family home was being sold due to me separating from my husband. The sale went very swiftly and I was always kept fully informed. I would definately use/ recommended them again,...
read full review
Comment on agent fees
Fee were acceptable
Was this helpful? Yes
Apr 25,2016
Minithumbup
By:
Apr 25,2016
0 people found
this helpful
I sold my moms house by Auction through Hagley Rd office, the service was excellent from the start being friendly, polite, helpful I didn't have any problems they were very efficient, Ben inperticular keeping me from stressing by filling in sales form with me. Ian Mathews and Julie Kendall did a really good job with the Auction getting max price. I would not hesitate in using Oulsnams in the future. Thank you...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Apr 24,2016
Minithumbup
By:
Apr 24,2016
0 people found
this helpful
We bought our house in Bearwood in 2011, then sold it in 2015, using the services of the RO team on both occasions. With regards to both, but to our sale in particular, we were very impressed. Ben took absolutely wonderful photographs of the house, which really showed it off to its best. Jodie did the work of agent, solicitor and counsellor, going above and beyond above and beyond (a very deliberate repetition) to get our sale over the line in challenging circumstances. We cannot sing the team's...
read full review
Comment on agent fees
The fee was fairly standard, but the service exemplary. Well worth the fee!
Was this helpful? Yes
Apr 22,2016
Minithumbup
By:
Apr 22,2016
0 people found
this helpful
Superb Service received from Laurie. She really did go out of her way to keep chasing the solicitors to ensure we completed within short timescales. The team in Droitwich are professional and friendly. Our only negative was that we received a welcome pack/gift from the Mortgage Company, Water Company and New Kitchen we had installed but nothing from the estate agents...especially as the house purchase was relatively large. But overall, excellent service....
read full review
Comment on agent fees
N/A House buyer therefore no fee to estate agent
Was this helpful? Yes
Apr 01,2016
Minithumbup
By:
Apr 01,2016
0 people found
this helpful
Me and my husband have recently purchased a property through Robert Oulsnam and the whole process form start to finish has been a positive one. Each member of staff we had contact with was very professional, and made the process as stress free as possible. They were flexible with arranging viewings on the property and responded to our calls or emails in a reasonable time frame. Overall, we were very impressed with the service Robert Oulsnam estate agents have and would highly recommend....
read full review
Was this helpful? Yes
Mar 16,2016
Minithumbup
By:
Mar 16,2016
0 people found
this helpful
Throughout the process, from initial contact to collection of the keys to our new home, the service was impeccable and friendly. We felt that the move might not have happened without Antoinette's determination to chase up what was happening up and down the chain....
read full review
Was this helpful? Yes
Mar 10,2016
Minithumbup
By:
Mar 10,2016
0 people found
this helpful
Outstanding service. I would highly recommend oulsnam! Very helpful staff and fantastic communication. Gary is an outstanding member of the team and my husband and I could not thank him enough. Very happy customer....
read full review
Comment on agent fees
Worth every penny!
Was this helpful? Yes
Feb 29,2016
Minithumbup
By:
Feb 29,2016
0 people found
this helpful
all staff always helpful and friendly. rapid advertisement for tenancy and complete inventory, I have been using the same agency for over 10 years...
read full review
Comment on agent fees
good
Was this helpful? Yes
Feb 11,2016
Minithumbup
By:
Feb 11,2016
0 people found
this helpful
We have lived in Bearwood for 15 years and in that time have rented a property and owned 2 in the last 14 years. We have always had dealings with local agents in the area well established at that. We approached a few local agents as well as Robert Oulsnam. Ben Palfrey initially came to visit us at the house after we made contact with the Bearwood office and following his professional yet personal visit, we had made a decision to use Robert Ouslnam as that is exactly how the company was portraye...
read full review
Comment on agent fees
I think the estate agents fees charged were very reasonable as the job conducted by the staff, the marketing of the property and service provided is what you pay for. I would much rather pay a fair price knowing that the job is going to be carried out well than pay a cheap price to save money, at the same time I would be annoyed knowing I had paid too much money for a service that I did not feel I get.
Was this helpful? Yes
Feb 04,2016
Minithumbup
By:
Feb 04,2016
0 people found
this helpful
We actually sold our old house, purchased a new house and also sold a buy to let property via Oulsnam Droitwich. With each transaction the service was very professional and we had excellent service....
read full review
Comment on agent fees
The agents fees were as expected and par for the area and the number of transactions handled.
Was this helpful? Yes
Feb 01,2016
Minithumbup
By:
Feb 01,2016
0 people found
this helpful
I cannot recommend highly enough the efficiency, care and kindness shown by Mr. Kendall and Mr. Martin at the Northfield Branch of Oulsnams Estate Agency. We were kept in constant touch with reports back to us both verbally and in letter form. The help and advice offered was outstanding. I would have no hesitation in recommending this company to friends....
read full review
Comment on agent fees
The fees were comparable with the rest of the local market.
Was this helpful? Yes
Jan 27,2016
Minithumbup
By:
Jan 27,2016
0 people found
this helpful
My husband & I decided to sell through oulsnam's as they were selling a property we were interested in buying. Trina was fantastic she came & valued our property & made clear the what the fees were & that she would do all she could to get us a good price for our property & she did we got over the asking price within 24 hrs. Gill showed us around the house we were interesting in buying she never rushed us & answered all our questions. Once we'd had our offer excepted Clair...
read full review
Comment on agent fees
We had a good deal as we were buying & selling through oulsnam's.
Was this helpful? Yes
Jan 07,2016
Minithumbup
By:
Jan 07,2016
0 people found
this helpful
I wanted to share this with others who might be in the process of choosing an estate agent to sell their property. I have recently sold a house and bought another through Oulsnams and I can't fault them what so ever. I found the selling process through Stuart at Oulsnams in Barnt Green to be very professional from start to finish. My property was valued spot on as far as I was concerned and I achieved the asking price within just a few days of my house being put on the market. I believe that t...
read full review
Comment on agent fees
Fair price for the work done
Was this helpful? Yes
Dec 30,2015
Minithumbup
By:
Dec 30,2015
1 people found
this helpful
They have been quick in arranging prospective tenants, and also gave good advice in both letting valuation and the process of tenant selection. They liaised with the selected tenant on credit check and referencing, to signing tenancy and moving in date, to the setting up of direct debits for rent payment and provided regular updates. Overall the whole process was efficient and all due diligence observed. In particular, Stacy Ward who handled our letting had been utmost professional, helpful ...
read full review
Was this helpful? Yes
Dec 15,2015
Minithumbup
By:
Dec 15,2015
0 people found
this helpful
An all round professional services was provided from the date the for sale board was erected right the way through to the completion date . We were kept fully informed of the feedback (good and bad) throughout the process and we couldn't have asked for a more proactive, professional agent. Will most definitely use again and would have no hesitation in recommending to others....
read full review
Was this helpful? Yes
Dec 07,2015
Minithumbup
By:
Dec 07,2015
0 people found
this helpful
Thank you so much for all the help and support you gave us in selling our house. The whole process from start to finish went really smoothly and I cannot thank Becky, Ben & Jenna enough for all that they did. We even came back a second time to sell our flat and again the service provided was excellent. I would highly recommend Robert Oulsnam Bearwood branch for their outstanding service and customer skills....
read full review
Comment on agent fees
Very fair and discounted fees for second sale
Was this helpful? Yes
Dec 02,2015
Minithumbup
By:
Dec 02,2015
0 people found
this helpful
The sale of my house by Jenna Hill at the Hagley Road branch of Robert Oulsnam was conducted a very professional manner and I was informed each time as to what was happening with the sale. This resulted in a very quick and painless transaction. I would therefore not hesitate to to recommend the Hagley Road branch and Robert Ouslnam and especially Mrs Hill to anyone buying, selling or renting property....
read full review
Was this helpful? Yes
Dec 01,2015
Minithumbup
By:
Dec 01,2015
0 people found
this helpful
Initial contact from staff at Northfield branch was very prompt and responsive. First visit to the value the property and outline future procedures by Mr Kendall was completely professional,infomative and comprehensive providing excellent local knowledge of comparable properties. Marketing information was quickly made available and viewings dealt with extremely efficiently and quickly. Once a sale was agreed I was particularly impressed by how I was kept informed about the progress of the sale. ...
read full review
Comment on agent fees
Very fair for service provided
Was this helpful? Yes

NAEA ARLA RICS ARMA NALS TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
6 3 4 6 28 1 10 0 0 2

Job vacancies

Please see a list of jobs available
Viewing Negotiator
Worcestershire -
Viewing Negotiator required in Redditch

Agent Fees

No fees set.
Last updated at 9:05 AM 09/08/2016 by allAgents

Complaints Procedure

We have a complaints procedure with appeal to the Ombudsman Service: Property.

Contact Julie Powell at Head Office or email Julie@oulsnam.net
Last updated at 9:05 AM 09/08/2016 by allAgents

Firm rankings



Barnt Green
79 Hewell Road, Birmingham B45 8NL
(19)
Bournville
235 Mary Vale Road, Birmingham B30 2DL
(0)
Bromsgrove
61 High Street, Bromsgrove B61 8AQ
(1)
show all branches (12)
Droitwich
Orchard House, 2 Victoria Square, Droitwich WR9 8DS
(9)
Hagley Road
517 Hagley Road, Birmingham B66 4AX
(11)
Kings Heath
20 High Street, Birmingham B14 7JT
(1)
Lettings Barnt Green
81 Hewell Road, Birmingham B45 8NL
(2)
Moseley
142 Alcester Road, Birmingham B13 8HS
(2)
Northfield
51 Church Road, Birmingham B31 2LB
(7)
Pershore Road
1394-1396 Pershore Road,, Birmingham B30 2PH
(5)
Redditch
10a Church Green East, Redditch B98 8BP
(0)
Rubery
189 New RoadRubery, Birmingham B45 9JP
(1)

Make an Enquiry