• Luke Martin
    Luke Martin
  • Ben Palfrey
    Ben Palfrey
  • Stuart  Macdiarmid
    Stuart Macdiarmid
  • Jodie Austin
    Jodie Austin
  • Jenna Hill
    Jenna Hill
  • Alison Nock
    Alison Nock
  • Natalie  Richards
    Natalie Richards
  • Gary  Kendall  FNAEA
    Gary Kendall FNAEA
  • Ian Williams  MRICS
    Ian Williams MRICS
  • Ann Rose
    Ann Rose
  • Trina Thompson
    Trina Thompson
  • Antoinette Driscoll
    Antoinette Driscoll
  • Beccy Smith
    Beccy Smith
  • Laurie Price
    Laurie Price
  • Charlotte Buttress
    Charlotte Buttress
  • Sue Parsons
    Sue Parsons
  • Rachel Andrews
    Rachel Andrews
  • Karen Crayton
    Karen Crayton
  • Sarah Cockerill
    Sarah Cockerill
  • Andrea Herron
    Andrea Herron
  • Claire Brackpool
    Claire Brackpool
  • Judy Hitchin
    Judy Hitchin
  • Shelbi Scoffin
    Shelbi Scoffin
  • Emily-Jayne Healey
    Emily-Jayne Healey
  • Claire Lucas
    Claire Lucas
Your home is almost certainly your single most valuable asset, so it's not surprising that selling or renting it can sometimes prove stressful. At Robert Oulsnam and Company, we understand this only t Read full description...Your home is almost certainly your single most valuable asset, so it's not surprising that selling or renting it can sometimes prove stressful. At Robert Oulsnam and Company, we understand this only too well.

Robert Oulsnam & Company was founded over 40 years ago on the fundamental principal to provide high quality service as Estate Agents and Letting Agents. The company has expanded steadily and now boasts 11 offices covering Birmingham and North Worcestershire.
We are constantly matching ourselves against others to ensure we provide the best possible service.
We lead the way with cutting edge technology ensuring both customers and employees have access to the latest methods to promote and introduce homes to prospective buyers. Yet we recognise that we are a people industry and that it is our employees that sell and let homes. To this end we have the very best employees who are committed to providing our clients with a polite and courteous service of which they would expect.
Selling or letting your home is a most important matter and one of the biggest decisions people may make in their lifetime. Choosing the right Estate Agent or Letting Agent then means the difference between success and failure. Robert Oulsnam & Company provides a service to achieve the highest possible price for our clients within the time frame required using our experience and local knowledge.
 
www.oulsnam.net Properties for sale
Properties for rent
Sep 26,2017
Minithumbup
By: 'Bache'
Sep 26,2017
0 people found
this helpful
Moving after 35 years in one house was daunting. The team at Oulsnam's Bournville office guided us every step of the way making the whole process as stress free as possible ....
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Comment on agent fees
Competitive and worth it for the personalised service
Was this helpful? Yes
Sep 26,2017
Minithumbup
By: 'Joe D'
Sep 26,2017
0 people found
this helpful
Oulsnam Lettings have managed the letting of our apartment for over two years and have successfully recruited two tenants , managed any issues of maintenance and repairs and handled rent collection. They also conduct regular inspection of the property to give assurance that it is being kept in good condition by the tenant. We wanted to have a hassle free rental property and Oulsnam have delivered....
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Comment on agent fees
Seem pretty competitive especially for full management of the rental property.
Was this helpful? Yes
Sep 25,2017
Minithumbup
Rachel Andrews
Karen Crayton
By: 'Andrew Burlace'
Sep 25,2017
0 people found
this helpful
All the staff at Robert Oulsnam's Bournville Office were thoroughly professional. They were always ready and willing to assist and made both the sale of our old property and the purchase of our new home as straight forward as possible. I would highly recommend this estate agent to any prospective sellers or buyers in the area....
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Comment on agent fees
Very reasonable fixed fee with no hidden costs.
Was this helpful? Yes
By: Rachel Andrews
Sep 25, 2017
View all comments (1)
Many thanks for your kind comments. We hope you and your family are very happy in your New Home. ...
Sep 22,2017
Minithumbup
Laura Brown
By: 'Elena'
Sep 22,2017
1 people found
this helpful
We have had an excellent experience so far with Oulsnam lettings. They have always been been very professional and responded promptly to our queries, taking active interest in potential problems in the house and allowing us to dialogue fast with our landlady. We would definitely recommend them!...
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Was this helpful? Yes
Sep 22,2017
Minithumbup
Laura Fiddes-Baron
Marie Smith
By: 'Ali'
Sep 22,2017
1 people found
this helpful
I used the team at Oulsnam to let my property and was impressed with the professionalism and advice given throughout. Laura provided us with all the information we needed to comply with rules (most of which we had no idea about) and didn't push us into accepting the first tenant that came along. She was very patient in helping us find the right tenant and the process was all very smooth. We also spoke to Stacy and Marie who were helpful and kept us informed. Couldn't fault the service provided....
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Comment on agent fees
Considering the service given the fees were very reasonable.
Was this helpful? Yes
Sep 21,2017
Minithumbup
Marie Smith
Thomas Miller
By: 'trina1502'
Sep 21,2017
0 people found
this helpful
This was my first time dealing with a letting agent, it was a very good experience, everything went very smoothly, I had all the information I needed, the staff were very friendly and helpful....
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Comment on agent fees
FeeÒ€ℒs are a bit expensive, but worth it for the great service provided.
Was this helpful? Yes
Sep 21,2017
Minithumbup
Dan Sullivan
Tim Robinson
By: 'Steve'
Sep 21,2017
0 people found
this helpful
I have to say I found the service provided by Oulsnam's Pershore Road to be exceptionally good. Tim always kept me up to speed with developments of the sale of my flat, which made life easier as I live in Brighton and the sale being actioned was taking place over 120 miles away, so peace of mind was key. The sales service was swift, professional, the advertising was accurate, with a realistic market value placed on the flat, the flat sale from start to finish was completed in 4 months! Highly...
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Comment on agent fees
The fees were competitive for the area and in line with other agencies.
Was this helpful? Yes
Sep 20,2017
Minithumbup
Dan Sullivan
Sue Lawrence
By: 'SeverineL'
Sep 20,2017
0 people found
this helpful
From our first point of contact to the exchange of contracts we were really impressed by the fantastic service Dan's team offered us. And it was a very long process as we seemed plagued by indecisive buyers and sellers! Dan and Sue displayed great professionalism throughout and did their utmost to keep us informed as well as help us take important and tough decisions. I have already recommended them and will continue to do so....
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Comment on agent fees
Normal
Was this helpful? Yes
Sep 20,2017
Minithumbdown
By: 'Amanda'
Sep 20,2017
0 people found
this helpful
They appeared very efficient when looking for our business but since then they have made mistake after mistake. I have had unbelievable hassle and broken promises to return calls I would never use them again...
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Comment on agent fees
Fair if they had done what they said they were going to do
Was this helpful? Yes
Sep 06,2017
Minithumbup
Ann Rose
Luke Martin
By: 'michael'
Sep 06,2017
0 people found
this helpful
we have used Robert Oulsham in the past and have found the staff who handled our recent house sale first class and by this i mean keeping us up to date each step of the way from viewings and giving us a full feed back after each viewing selling your house is a stressful time but having a professional estate agent with good trained staff which Robert Oulsham has rose and Luke from the Northfield office great job thank you...
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Comment on agent fees
fair price
Was this helpful? Yes
Sep 02,2017
Minithumbup
Ben Palfrey
Beccy Smith
By: 'Garet'
Sep 02,2017
0 people found
this helpful
I have used Robert Oulsnam (Hagley Road) twice now in 2014 to sell a house an again this year. Both times I dealt mainly with Ben and Becky and they were extremely helpful throughout the whole experience of selling our house, which was a difficult experience due the buyer dragging their feet at various stages of the sale. With Ben and Becky you do not get the feeling they are just chasing the sale and have genuine interest in achieving the best price possible. When we finally completed on the sa...
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Comment on agent fees
I think the estate agentÒ€ℒs fees charged were very reasonable as the job performed by the staff, the marketing of the property and service provided is excellent. Although IÒ€ℒm sure online estate agents may appear cheaper, the service offered by the Hagley Branch far outweighs that small saving.
Was this helpful? Yes
Aug 30,2017
Minithumbup
By: 'Fran'
Aug 30,2017
0 people found
this helpful
We were recommended to use Robert Oulsnam Northfield Branch and found the whole team to be the ultimate professionals. Big shout out to Natalie and Alison who went the extra mile to ensure our sale went as smoothly as possible. They became our 'voice of reason'. They were true professionals and we would certainly recommend them....
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Was this helpful? Yes
Aug 24,2017
Minithumbup
Maxine Dickson
By: 'Lauraw'
Aug 24,2017
2 people found
this helpful
I recently purchased a house with the Kings Heath Branch, and could not have been happier with the service. Very friendly, professional, and efficient. I was mostly helped by Maxine Dickson, who was great at keeping me updated with the progress of the property purchase, and in guiding me through the process. Thank you all very much....
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Was this helpful? Yes
Aug 20,2017
Minithumbup
Alison Nock
Ann Rose
By: 'Jacqueline'
Aug 20,2017
0 people found
this helpful
We found our property while visiting family in birmingham and managed a viewing the day before we were due to travel back home to cleeveys . We were very happy with the quick response in arranging the viewing and with all the contact we recieved . We are now in the process of renovating our cedar wood bungalow.to make it our.lovely new.home . Thanks again Ouslam Northfield Office...
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Was this helpful? Yes
Aug 19,2017
Minithumbup
Alison Nock
By: 'Satified client'
Aug 19,2017
0 people found
this helpful
Our Bournville Village Trust house was very efficiently marketed. We had two immediate viewings and the property was sold within a week. Alison was very professional and reassuring throughout, keeping us up to date with developments, liaising with our buyer and the solicitors. The sale went ahead smoothly and we are now settled in our new home north of the border!...
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Comment on agent fees
The fees were explained fully at our first meeting and we were satisfied with the arrangement.
Was this helpful? Yes
Aug 19,2017
Minithumbup
Trina Thompson
Laurie Price
By: 'Andrew Langley'
Aug 19,2017
0 people found
this helpful
Everyone that we dealt with at the Droitwich office was very efficient,polite and friendly. The initial meeting with Trina was quick and the sale documentation produced very quickly with the house actually advertised almost the next day. During the sale process I was kept fully informed of all prospective purchasers visits and the final sale, at the asking price could not have been handled better S...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 16,2017
Minithumbup
By: 'Denise'
Aug 16,2017
1 people found
this helpful
This was the smoothest property move we have ever experienced. All the ladies from the Kings Heath Office were extremely helpful from valuation right through to completion. They achieved a far higher figure than we first thought and also helped us find our dream home. I personally cannot thank the Kings Heath team enough....
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Was this helpful? Yes
Aug 14,2017
Minithumbdown
By: 'S. Ullah'
Aug 14,2017
0 people found
this helpful
Rented a house through Oulsnam Lettings in Barnt Green, Birmingham. Rental application fees clearly mentioned in the letting advertisement including fees for credit check. So happy with this bit. Arrived for signing the lease in the office and was treated to a cup of tea. Nice of the staff at the office. Once I started to read the lease document, Oulsnam have these un-announced fees in it which the tenant have to sign if going for the rental property. One is the checkout fees of &Acir...
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Comment on agent fees
Staff good Policies are tweaked to extract money of tenants by hook or crook! There should be more stringent checks by the Consumer Protection Folks
Was this helpful? Yes
By: Laura Fiddes-Baron
Aug 15, 2017
View all comments (1)
Dear Mr Ullah, Thank you for your kind comments at the start of your review. Having looked through your application documents I am surprised to see you were unhappy with the book out fee and deposit registration fee. You signed the application form which contains all the information about tenants charges. You even signed specifically next to the point where it states these 2 charges. The application form was filled out right at the beginning of the application stage- over 2 weeks prior to you ...
Aug 11,2017
Minithumbup
Ann Rose
By: 'Rich'
Aug 11,2017
0 people found
this helpful
We saw the property online and were able to organise a viewing quickly. At the viewing, Ann was helpful and knowledgeable about the property, the vendor's position and the local area even though the house had only been on the market for a few days. We were able to organise a second viewing to suit us, and Ann handled the entire negotiation process calmly and professionally. Throughout the sale process Ann (or anyone else in the office) was always on-hand to answer any queries and chase solicitor...
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Comment on agent fees
N/A
Was this helpful? Yes
Aug 11,2017
Minithumbup
By: 'Millie'
Aug 11,2017
0 people found
this helpful
They were swift and efficient in organising viewings at my convenience, they supported by request to provide a second viewing and dealt with the offer process efficiently. They were active in moving the chain forward during the sale process and gained a resolution in agreeing dates. I would certainly use them when the time comes to sell my current property....
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Comment on agent fees
I was the purchaser of the property but felt they offered a better service than the agent I has used for my sale.
Was this helpful? Yes
Aug 11,2017
Minithumbup
Charlotte Buttress
By: 'Gary Dunning'
Aug 11,2017
0 people found
this helpful
Charlotte gave me excellent customer service and looked after me from start to finish during the selling and conveyancing process. I felt I was being treated with respect and like a human being instead of just a business sale. I would highly recommend Oulsnams as when you are moving you need a company that will look after you....
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Comment on agent fees
Excellent
Was this helpful? Yes
Jul 24,2017
Minithumbup
Trina Thompson
Laurie Price
By: 'Elaine and Paul'
Jul 24,2017
0 people found
this helpful
Thank you for a very efficient house sale. Good advice and advertising. You listened to gain the correct info which helped to present our house in the best possible way. Loved the video well worth the cost. Just a little more Info following sale would be good to keep us updated. Thank you...
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Comment on agent fees
Average cost
Was this helpful? Yes
Jul 03,2017
Minithumbup
By: 'Mrs Yorke'
Jul 03,2017
0 people found
this helpful
Great service all throughout the process of selling our house. The friendly, proactive team worked well together, communicated frequently with me, keeping me up to date. The initial evaluation and photo-taking was done promptly. Good (and many of them!) photos posted on the major/popular on-line sites....
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Comment on agent fees
We benefited from a special offer at the time, which swayed us initially to sign them up.
Was this helpful? Yes
Jun 29,2017
Minithumbup
Rachel Andrews
By: 'Matt Adams'
Jun 29,2017
0 people found
this helpful
Our experience of selling through Oulsnams, Bournville was first class. We received our first visit from Rachel Andrews on the afternoon we made contact with them. She immediately put us at ease and impressed with her manner, experience and knowledge of the local market. Photographs were taken and the property was marketed and on Right Move the following day. Oulsnams were excellent at arranging viewings (6 or 7 within 2 weeks) and we quickly sold at a good price. One or two delays occurred in ...
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Comment on agent fees
The fees were not the cheapest we could find, but were reasonable value and in my opinion "you get what you pay for". We more than made up for the slightly higher fee in the sale price achieved and the service is vital when issues arise along the way that cause stress!
Was this helpful? Yes
By: Rachel Andrews
Jun 30, 2017
View all comments (1)
Many thanks for your kind comments. We hope that you and your family have settled well in your New Home. ...
Jun 10,2017
Minithumbup
Luke Martin
By: 'Heath'
Jun 10,2017
0 people found
this helpful
At a difficult time, we had to sell my mothers property, we found Oulsnams to be supportive, professional and efficient at all stages of the procedure, also an aspect we found helpful was the weekly updates from Gary Kendall, and Luke Martin, who was always on hand to answer any questions and acted as a good liaison between ourselves and all other parties....
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Comment on agent fees
good
Was this helpful? Yes
Jun 09,2017
Minithumbup
Alison Nock
By: 'Shroppie'
Jun 09,2017
0 people found
this helpful
Alison has a really great team who looked after the sale of our late father's house. We all lived quite a distance away from the property and Alison's team did all the potential buyer viewings and made sure that the property was free from any internal and external problems during the sale process. What initially attracted us to the Northfield branch of Oulsnam's was that two year's earlier Alison gave us excellent advice as to a decision to a buy the freehold on the property. The advice was giv...
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Comment on agent fees
Fair and reasonable
Was this helpful? Yes
Jun 06,2017
Minithumbdown
Tim Robinson
By: 'Yvonne'
Jun 06,2017
0 people found
this helpful
Tim made us feel comfortable at our first meeting & that carried on all the way through to the sake. The service we received from all staff was excellent & we were kept updated at all times....
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Comment on agent fees
Good
Was this helpful? Yes
Jun 04,2017
Minithumbup
Gill Mills
Claire Lucas
By: 'Dave H'
Jun 04,2017
0 people found
this helpful
I was met at the property by Gill and she did a very good job of showing me around the property and was very helpful, honest and informative. I immediately loved the property and knew that it wouldn't be on the market for long as it was well kept and in an ideal location. Because of this I thought I would have no chance of getting it as there was already a lot of interest, but Gill encouraged me to go and put an offer in- which I did and I am happy to say was accepted and I am now the proud owne...
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Comment on agent fees
Good
Was this helpful? Yes
May 30,2017
Minithumbup
Natalie Richards
By: 'Lauren Deere'
May 30,2017
0 people found
this helpful
We were extremely pleased with the service we received from oulsnams Northfield branch when buying our house. We liked the house on first viewing but were unsure whether it had the potential to extend which would be necessary for us as our family grows. Natalie was great and helped us arrange a second viewing along with a building advisor from BVT who talked us though their policies and what would normally be accepted. He couldn't promise anything but it reassured us both that something would ...
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Comment on agent fees
We purchased our house though this branch.
Was this helpful? Yes
May 29,2017
Minithumbup
Natalie Richards
By: 'B. Garcha'
May 29,2017
0 people found
this helpful
We were delighted with the entirety of the service we received from the Northfield office. Natalie Richards dealt with our sale in a thoroughly professional way. On our first meeting it was apparent that she was very knowledgeable and had extensive experience of the property market in the area. As we went through what was a 5 month process, she was at all times courteous and willing to go that extra mile. It was apparent that she was hugely committed to her role and committed to providing an e...
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Comment on agent fees
The fees were very reasonable for the service provided. We were selling a house that was valued in the £550k plus bracket. In negotiating a fee for the sale - Ian Williams displayed a good degree of fairness and commercial awareness, which was mutually beneficial.
Was this helpful? Yes

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Last updated at 9:31 AM 09/08/2016 by allAgents

Complaints Procedure

We have a complaints procedure with appeal to the Ombudsman Service: Property.

Contact Julie Powell at Head Office or email Julie@oulsnam.net
Last updated at 9:31 AM 09/08/2016 by allAgents

(SALES) Barnt Green
79 Hewell Road, Birmingham B45 8NL
(7)
Bournville
235 Mary Vale Road, Birmingham B30 2DL
(7)
Bromsgrove
61 High Street, Bromsgrove B61 8AQ
(1)
show all branches (12)
Droitwich
Orchard House, 2 Victoria Square, Droitwich WR9 8DS
(18)
Hagley Road
517 Hagley Road, Birmingham B66 4AX
(15)
Kings Heath
20 High Street, Birmingham B14 7JT
(3)
Lettings Barnt Green
81 Hewell Road, Birmingham B45 8NL
(23)
Moseley
142 Alcester Road, Birmingham B13 8HS
(3)
Northfield
51 Church Road, Birmingham B31 2LB
(25)
Pershore Road
1394-1396 Pershore Road,, Birmingham B30 2PH
(11)
Redditch
10a Church Green East, Redditch B98 8BP
(3)
Rubery
189 New RoadRubery, Birmingham B45 9JP
(1)


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