• Luke Martin
    Luke Martin
  • Ben Palfrey
    Ben Palfrey
  • Stuart  Macdiarmid
    Stuart Macdiarmid
  • Jodie Austin
    Jodie Austin
  • Jenna Hill
    Jenna Hill
  • Alison Nock
    Alison Nock
  • Natalie  Richards
    Natalie Richards
  • Gary  Kendall  FNAEA
    Gary Kendall FNAEA
  • Ian Williams  MRICS
    Ian Williams MRICS
  • Ann Rose
    Ann Rose
  • Trina Thompson
    Trina Thompson
  • Antoinette Driscoll
    Antoinette Driscoll
  • Beccy Smith
    Beccy Smith
  • Laurie Price
    Laurie Price
  • Charlotte Buttress
    Charlotte Buttress
  • Sue Parsons
    Sue Parsons
  • Sarah Kirk
    Sarah Kirk
  • Rachel Andrews
    Rachel Andrews
  • Karen Crayton
    Karen Crayton
  • Sarah Cockerill
    Sarah Cockerill
  • Andrea Herron
    Andrea Herron
  • Claire Brackpool
    Claire Brackpool
  • Judy Hitchin
    Judy Hitchin
  • Shelbi Scoffin
    Shelbi Scoffin
  • Emily-Jayne Healey
    Emily-Jayne Healey
Your home is almost certainly your single most valuable asset, so it's not surprising that selling or renting it can sometimes prove stressful. At Robert Oulsnam and Company, we understand this only t Read full description...Your home is almost certainly your single most valuable asset, so it's not surprising that selling or renting it can sometimes prove stressful. At Robert Oulsnam and Company, we understand this only too well.

Robert Oulsnam & Company was founded over 40 years ago on the fundamental principal to provide high quality service as Estate Agents and Letting Agents. The company has expanded steadily and now boasts 11 offices covering Birmingham and North Worcestershire.
We are constantly matching ourselves against others to ensure we provide the best possible service.
We lead the way with cutting edge technology ensuring both customers and employees have access to the latest methods to promote and introduce homes to prospective buyers. Yet we recognise that we are a people industry and that it is our employees that sell and let homes. To this end we have the very best employees who are committed to providing our clients with a polite and courteous service of which they would expect.
Selling or letting your home is a most important matter and one of the biggest decisions people may make in their lifetime. Choosing the right Estate Agent or Letting Agent then means the difference between success and failure. Robert Oulsnam & Company provides a service to achieve the highest possible price for our clients within the time frame required using our experience and local knowledge.
Properties for sale
properties for rent (1)
Apr 13,2017
Minithumbup
Eileen McCrea
By:
Apr 13,2017
Featured Review
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this helpful
Excellent service. Very helpful and kept us informed all through the selling process. Would recommend this agent to anyone who wants friendly service....
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Comment on agent fees
Good
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Mar 29,2017
Minithumbup
Dan Sullivan
Tim Robinson
By:
Mar 29,2017
Featured Review
0 people found
this helpful
I instructed the Stirchley Office to sell my property in Selly Oak which we successfully sold in March 2017. From start to finish Dan Sullivan and his team were excellent, leading us through the process, managing buyers & negotiations and ensuring we obtained a great price for the property. Money well spent and would whole heartedly recommend them....
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Comment on agent fees
Very fair, great value for money!
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Mar 23,2017
Minithumbup
Marie Smith
By:
Mar 23,2017
Featured Review
0 people found
this helpful
We needed to move back home to Bromsgrove to be near to our family and friends after spending two years by the seaside, which was always our dream. We missed our family so much so viewed property for rental on line. All your adverts were very informative and we found dealing with you a really easy experience. You made it possible for our Daughter to deal with viewing and providing personal information due to us being in Yorkshire. All we had to do was read our Tenancy Agreement when we picke...
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Comment on agent fees
Fees for renting were good and reasonably priced compared to other Agents
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Mar 21,2017
Minithumbup
Rachel Andrews
Karen Crayton
By:
Mar 21,2017
Featured Review
0 people found
this helpful
Excellent service from the team at the Bournville office, very helpful and supportive. Their advice based on their experience turned out to be right, every time. Would highly recommend....
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Comment on agent fees
Service was worth the competitive fee
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By: Rachel Andrews
Mar 21, 2017
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Thank you for your review Richard - we wish you all the very best for the future. ...
Mar 20,2017
Minithumbup
By:
Mar 20,2017
Featured Review
0 people found
this helpful
Really professional service . Fantastic communication, made me feel very relaxed at this stressful time of moving house. Would highly recommend their service....
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Mar 15,2017
Minithumbup
Rachel Andrews
Karen Crayton
By:
Mar 15,2017
0 people found
this helpful
We were very pleased with the service provided by Bournville Office. We were very happy with the valuation Rachel provided and we were impressed with her knowledge of the market and local area. Karen was excellent in keeping us updated throughout the process and ensured a smooth stress free transaction for us. Highly recommended....
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Comment on agent fees
We found the fee to be competitive - You get what you pay for!
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By: Rachel Andrews
Mar 15, 2017
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Thank you for taking the time to write a review and for your kind comments. ...
Mar 14,2017
Minithumbup
Rachel Andrews
Karen Crayton
By:
Mar 14,2017
0 people found
this helpful
Rachel provided a highly professional and efficient service during our house sale/purchase, and was always available to discuss issues and provide a positive outlook. Karen was also very proactive when communicating information to us, and overall the Bournville team came across as keen, positive and hardworking. I would highly recommend them and would absolutely use them again....
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Comment on agent fees
Comparable with other agents, but with the additional edge of great service.
Was this helpful? Yes
By: Rachel Andrews
Mar 14, 2017
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Many thanks for your kind comments, we hope you are very happy in your new home. ...
Mar 14,2017
Minithumbup
Alison Nock
Natalie Richards
By:
Mar 14,2017
0 people found
this helpful
What can I say ... Great service throughout , communicative at all stages and very pro active in dealing with the chain , other agents and solicitors. I would have no hesitation in using their services in the future and would definitely recommend to friends & family who are looking to buy or sell. FANTASTIC thank you Alison and Natalie...
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Comment on agent fees
fair
Was this helpful? Yes
Mar 10,2017
Minithumbup
Rachel Andrews
By:
Mar 10,2017
0 people found
this helpful
Rachel assist both me and my wife in selling our two flats in Kings Norton. She provided an efficient and professional service. Was extremely friendly and if an issue arose came up with practical solutions....
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Comment on agent fees
Fees are part of the business. No one is happy about fees.
Was this helpful? Yes
By: Rachel Andrews
Mar 14, 2017
View all comments (1)
Your kind comments are very much appreciated. Best wishes for every happiness in your new home. ...
Mar 09,2017
Minithumbup
Rachel Andrews
Karen Crayton
By:
Mar 09,2017
0 people found
this helpful
I've used this company a few times now and every time they have been excellent in buying and selling....
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Comment on agent fees
Average for a high street branch but could be more competitive now as many online agents are cheaper.
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By: Rachel Andrews
Mar 14, 2017
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Thank you so much for your review and loyalty to us. It is always a pleasure to do business with you. ...
Mar 07,2017
Minithumbup
Debbie Solway
By:
Mar 07,2017
0 people found
this helpful
I cannot thank Robert Oulsnams enough. Our house was only on the market for a week before it was sold - we had over 6 viewings within the first few days it went on the market. The service was fab and the staff are so friendly. Debbie was very efficient keeping us up to date with everything and always happy to help with any enquires we had....
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Feb 27,2017
Minithumbup
By:
Feb 27,2017
1 people found
this helpful
We moved three times prior to using Robert Oulsnam, each time using a different Agent, and we can honestly say we found all the staff at Oulsnam very professional and extremely helpful throughout the transaction. In our opinion they are the best Agent in Droitwich and we would have no hesitation in recommending them....
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Comment on agent fees
Fees extremely competitive
Was this helpful? Yes
Feb 25,2017
Minithumbup
By:
Feb 25,2017
0 people found
this helpful
I found all the staff at Robert Oulsnam very helpful. They were accommodating regarding viewing days and times and went out of their way to find out information during the rather protracted purchase time. As it was difficult for me to collect the keys on completion day, Trina even dropped off the keys at my home!...
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Feb 24,2017
Minithumbup
Laurie Price
By:
Feb 24,2017
0 people found
this helpful
Extremely helpful and supportive through buying my first property. I had lots of questions and the team was excellent at answering them quickly and comprehensively. Laurie Price was my main port of call and she was incredible with dealing with a not so straightforward process! There were many complications that were dealt with in an organised and timely matter. The whole branch were extremely helpful through everything, in terms of their responses to emails and phone calls. I felt well looked a...
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Comment on agent fees
I think the fees were very reasonable and in line with other agents in the area.
Was this helpful? Yes
Feb 22,2017
Minithumbup
Claire Lucas
Laurie Price
By:
Feb 22,2017
0 people found
this helpful
I would like to thank Claire, Laurie and the rest of the staff at Robert Oulsnam in Droitwich for working so hard to bring the recent sale of my property to a quick and satisfactory conclusion. The girls in the Droitwich Office were very knowledgeable and at least one member of the sales team were always available to act on my behalf to keep the sale progressing smoothly. The whole team worked in an organised and professional manner replying to all my e-mails very quickly which went a long way t...
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Comment on agent fees
The agents fees were comparable with those of other estate agents in my local area.
Was this helpful? Yes
Feb 20,2017
Minithumbup
Gary Kendall FNAEA
By:
Feb 20,2017
0 people found
this helpful
Exceptionally helpful throughout a rather complicated process when I approached this branch with a view to selling a deceased relative property.Gary Kendall was my main contact and found him exceptionally helpful and supportive and kept me informed weekly with updated bulletins.A!So I would like to mention the young ladies who had the unfortunate job of vetting potential buyers. They were very helpful and gave me the benefit of their professional advice when making my choice .I felt that I wa...
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Comment on agent fees
In view of a rather complicated sale I think the fees. Charges were very reasonable
Was this helpful? Yes
Feb 16,2017
Minithumbup
By:
Feb 16,2017
0 people found
this helpful
I had really good customer service and the team very knowledgeable Also they were really professional I was very happy with the whole experience...
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Comment on agent fees
Very competitive
Was this helpful? Yes
By: Oulsnam's Lettings
Mar 17, 2017
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Thank you Kevin - we appreciate you taking the time to leave us a review and are glad that you had such a positive experience with us. On behalf of all of the team here at Oulsnam's ...
Feb 09,2017
Minithumbup
Tim Robinson
Dan Sullivan
By:
Feb 09,2017
0 people found
this helpful
This is the second property you have sold for us. The first a swift sale and matters were handled speedily & accurately. The second took longer and required sifting through some unreliable buyers and offers and a perseverance to complete the sale despite the twists & turns en-route. Both sales were handled shrewdly & accurately by your office and especially Tim whom has good sound judgement. Thank you...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 08,2017
Minithumbup
Jenna Hill
Kelly Theodosi
By:
Feb 08,2017
0 people found
this helpful
Handled the whole process from enquiry, viewing to submitting offers in a very professional and ethical manner. The sale and purchase was made easy by the office producing exact memorandum of sales, clear and precise sales particulars and offered flexible viewing days/times. Throughout the actual sale/purchase I was kept informed and if there was any question then the office dealt with it promptly....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 08,2017
Minithumbup
By:
Feb 08,2017
0 people found
this helpful
A big THANK YOU to all at Pershore Road Office for the efficient way you sold my house in Kings Heath....
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Comment on agent fees
Excellent value
Was this helpful? Yes
Feb 07,2017
Minithumbup
By:
Feb 07,2017
0 people found
this helpful
As s professional landlord I was looking for an estate agent to sell my property in Selly Park. I considered several agents within the said area and compared their charges accordingly. I chose Oulsnam of Moseley and was delighted with the outcome. They dealt with the sale from start to finish in an efficient manner. They had several viewings and kept me informed of the progress being made. I was telephoned immediately an offer was made and this was followed up by a confirmation email. I wa...
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Comment on agent fees
Having compared several estate agents fees within the area I considered Oulsnam charges to be competitive and money well spent.
Was this helpful? Yes
Jan 28,2017
Minithumbup
Ben Palfrey
Jenna Hill
By:
Jan 28,2017
0 people found
this helpful
Really helpful throughout a very long process. Excellent advice and kept us extremely well informed. Also provided a lot of guidance with a difficult accompanying sale with a different agent. Would very highly recommend....
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Comment on agent fees
No issue with the fees; just very pleased with the service provided.
Was this helpful? Yes
Jan 24,2017
Minithumbup
Gill Mills
Laurie Price
By:
Jan 24,2017
0 people found
this helpful
We purchased our house in Droitwich and found them to be very professional and friendly. We were constantly updated on the progress of the purchase and everything went smoothly. I would definitely recommend Robert Oulsnam...
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Comment on agent fees
Good
Was this helpful? Yes
Dec 23,2016
Minithumbup
Ann Rose
Gary Kendall FNAEA
By:
Dec 23,2016
0 people found
this helpful
Friendly advice and professionalism. I found that from start to finish we were kept up to date regularly on all matters of the sale, the sale felt more like a friend conducting the sale/rather than a business transaction, and it all came down to namely the two staff nominated above. A big thank you to both...
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Comment on agent fees
GOOD
Was this helpful? Yes
Dec 20,2016
Minithumbup
Debbie Solway
By:
Dec 20,2016
1 people found
this helpful
Having sold with one agent and purchased through Oulsnam we found the staff to be very friendly, helpful and efficient. Felt like all the staff cared about us finding a suitable family home. Went out of their way to bring the viewing forward, hence to say we went on to purchase our new home! Thank you!!...
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Was this helpful? Yes
Dec 13,2016
Minithumbup
Luke Martin
By:
Dec 13,2016
0 people found
this helpful
Luke became our adviser when we put our house on the market in 2016. I have to say Luke was brilliant and helped make the process quite stress free. Appointments had been set up and we had regular telephone call from Luke reviewing and updating us every step of the process nothing was too much trouble....
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Comment on agent fees
good
Was this helpful? Yes
Dec 07,2016
Minithumbup
Luke Martin
By:
Dec 07,2016
0 people found
this helpful
We bought a flat via this Northfield office and due to the complexity of the purchase needed to be in frequent contact with the vendor through Luke. We were impressed with the way all staff were able to 'deputise' when Luke was on leave, presumably through excellent computer based record keeping. Luke was our main point of contact and always responded very promptly to our calls and e-mails. He was very efficient in passing on communications to the vendor and gaining a response. Because of the co...
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Comment on agent fees
No fees paid, as property was purchased
Was this helpful? Yes
Dec 05,2016
Minithumbdown
By:
Dec 05,2016
0 people found
this helpful
A very bad experience -Our house was over-valued - the photos were poor (I ended up taking my own and submitting them via email to replace a number taken by the agent) - communication was poor (we were not even informed when people who had made an offer on our house had decided to look in a different area altogether) - one member of staff could not identify which houses were in the conservation area and described an MDF fire surround as original. We terminated our contract with them...
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Was this helpful? Yes
Dec 01,2016
Minithumbup
By:
Dec 01,2016
0 people found
this helpful
I really thought you did a stirling job from when i viewed the property to when I moved in, it was very speedy. The property is really good so thankyou....
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Comment on agent fees
I think the fees are a little high.
Was this helpful? Yes
Nov 24,2016
Minithumbup
By:
Nov 24,2016
0 people found
this helpful
I sold my house in Norton Worcester through Oulsnams and found them to be great. They were really professional throughout the entire process, they kept me up to date with progress and did a lot of work on my behalf chasing other parties in the chain keeping it together. Overall their professionalism and hard work took a lot of the stress out of the sale making it go smoothly....
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Comment on agent fees
I thought they were competitive on price compared to other agents.
Was this helpful? Yes
Nov 17,2016
Minithumbup
Dan Sullivan
Tim Robinson
By:
Nov 17,2016
0 people found
this helpful
great personal service with good feed back to me about sale progression and how it was progressing and when prospective buyers were being shown around the property...
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Comment on agent fees
good
Was this helpful? Yes
Nov 05,2016
Minithumbup
Sue Lawrence
By:
Nov 05,2016
0 people found
this helpful
My partner and I recently purchased a house that was listed by the Robert Oulsnam Stirchley branch and we were assigned Sue. As first time buyers we were unsure of the process and Sue helped us every step of the way and with any queries we had. After our first purchase attempt fell through (at no fault of the agent) Sue helped us with the second property we found and eventually purchased. Responses to our questions were speedy and we were provided with weekly updates with the progress of the pur...
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Comment on agent fees
Agent's fees are none applicable as we were purchasing the property.
Was this helpful? Yes
By: Sue Lawrence
Nov 07, 2016
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Thank you very much for your kind comments. We all hope you have settled in well to your new home. Wish you well for the future. ...
Oct 07,2016
Minithumbup
By:
Oct 07,2016
0 people found
this helpful
The service provided is second to none. Important changes in legislation and safety requirements are issued whenever there is a requirement. We have never had to worry about selecting a new tenant, this is all completed by the agents and they carry out a rigorous process to make sure that the tenants are high quality. The rent is always collected on time and transferred to the account on the required dates. Regular inspections of the property are carried out and full reports are sent. This ...
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Comment on agent fees
Great service and very good prices.
Was this helpful? Yes
Oct 07,2016
Minithumbup
By:
Oct 07,2016
0 people found
this helpful
I chose Robert Oulsnams as this was my first letting experience and from the moment they came to appraise my property the service has been second to none and the staff always friendly. I was also attracted by the low admin fees they charge tenants as I do not believe in ripping off my tenants (treat people how you want to be treated) and of course they're more likely to stay in the property with lower admin fees. Whenever I call my property manager is always available or comes back to me quickly...
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Comment on agent fees
Agents fees are substantially lower than their competitors which is knelt main reasons I chose them.
Was this helpful? Yes
Oct 06,2016
Minithumbup
By:
Oct 06,2016
0 people found
this helpful
I dealt with the Barnt Green office last year in securing my first rental property after selling my own house. Everyone that I dealt with was friendly, helpful and informative. They made what could have been a stressful process, a lot easier!...
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Comment on agent fees
All fees were extremely reasonable and I felt I had very good value for money in the way the overall relationship was managed.
Was this helpful? Yes
Sep 30,2016
Minithumbup
By:
Sep 30,2016
0 people found
this helpful
I received communication from most members of staff throughout the duration of the property sale and all were equally helpful and professional. I always received prompt responses to any queries or concerns I had. Staff were also very willing to help and understood the stress that is related to selling a home....
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Comment on agent fees
relative
Was this helpful? Yes
Sep 26,2016
Minithumbup
Laurie Price
Claire Lucas
By:
Sep 26,2016
0 people found
this helpful
Thank you to the team at droitwich for all your hard work in the sale of our property. Claire had done her homework and gave an accurate valuation of the property and market value, without promising an unobtainable property value. Excellent written and phone contact follow up within 24 hours from well trained staff. We were kept well informed at all stages of the sale, via phone text and internet. Even when a few challenges appeared Laurie handled the situations very calm and controlled. Than...
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Comment on agent fees
Fees were Negotiated at a level better than some and in line with other agents
Was this helpful? Yes
Sep 09,2016
Minithumbdown
By:
Sep 09,2016
3 people found
this helpful
Absolutely disgusted at this branch. Made an appointment to view a property, the estate agent when I arrived literally got in her car which was parked on the drive (black Audi A1) number plate something similar to Molly....looked at me as I walked down the drive and completely ignored me as I knocked the door and drove off. I would like to say that she may have assumed I was a member of the household but only the day before the same estate agent who drives this black Audi A1 showed myself an...
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Comment on agent fees
No comment
Was this helpful? Yes
Sep 04,2016
Minithumbup
Trina Thompson
By:
Sep 04,2016
0 people found
this helpful
We sold our house in Worcester through the Droitwich office and they were excellent. All the girls were very friendly and helpful and our house sold in about a week, and we are sure this was due to the efforts of the staff. I would recommend them to everyone....
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Comment on agent fees
The fee,s were more than you would probably pay for an online estate agents but they were very well worth it for all the work that was done.
Was this helpful? Yes
Aug 22,2016
Minithumbup
Jodie Austin
Kelly Theodosi
By:
Aug 22,2016
0 people found
this helpful
As first time buyers we weren't sure of what to expect nor the process of purchasing a house. Jodie completely put our mind at ease and we very much felt that she was there to support us. We felt very confident that Jodie and Kelly were looking after both the vendors and our best interests. Communication was excellent and emails were replied to within hours. Jodie went above and beyond post-purchase to ensure we were happy with the process and our purchase. Thank you Robert Oulsnam!...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 19,2016
Minithumbup
Tim Robinson
By:
Aug 19,2016
0 people found
this helpful
We sold a house through Oulsnams on Pershore Road in June 2016. From start to finish, the service was excellent. We received good advice on pricing and presentation. Tim, the agent, was energetic, organised and efficient. The sale was handled in an exemplary manner. We wouldn't hesitate to recommend them....
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Comment on agent fees
The fees were entirely reasonable for the level of service received.
Was this helpful? Yes
By: Tim Robinson
Aug 19, 2016
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Thank you for your kind words. I wish you all the best in the future. ...
Aug 16,2016
Minithumbup
Dan Sullivan
By:
Aug 16,2016
0 people found
this helpful
From the valuation to the date of completion took less than three months. Having chosen three traditional estate agents and one on-line agent, they all quoted the same valuation, but I decided to use the services of Dan Sullivan and his team at Robert Oulsnam's. Dan was the only agent who seemed knowledgeable of the local area, in particular producing a copy of the building plans submitted to Birmingham City Council of the new Tesco store. He kept me updated at all times, giving feedback from th...
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Comment on agent fees
Not the cheapest but you get what you pay for.
Was this helpful? Yes
By: Dan Sullivan
Aug 19, 2016
View all comments (1)
Many Thanks for your busioness & kind review, wishing you all the best for the future ...
Aug 15,2016
Minithumbup
Laura Fiddes-Baron
By:
Aug 15,2016
0 people found
this helpful
Laura has been absolutely fantastic. When looking for a reliable letting agent in the Birmingham area and contacting several, Laura was the only one to respond. She has been guided us and provided us right from the start in determining the right places to invest in buy to lets and helping us find the perfect tenants. We hope to carry on a long and lasting working relationship. Thank you for all your help and ongoing support. We really appreciate it....
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Comment on agent fees
Very reasonable.
Was this helpful? Yes
May 30,2016
Minithumbup
Gary Kendall FNAEA
Natalie Richards
By:
May 30,2016
0 people found
this helpful
The service provided by not only Gary and Natalie in the Northfield branch, but other members of their team has been first class, especially under the difficult circumstances in which my family home was being sold due to me separating from my husband. The sale went very swiftly and I was always kept fully informed. I would definately use/ recommended them again,...
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Comment on agent fees
Fee were acceptable
Was this helpful? Yes
Apr 25,2016
Minithumbup
Ben Palfrey
By:
Apr 25,2016
0 people found
this helpful
I sold my moms house by Auction through Hagley Rd office, the service was excellent from the start being friendly, polite, helpful I didn't have any problems they were very efficient, Ben inperticular keeping me from stressing by filling in sales form with me. Ian Mathews and Julie Kendall did a really good job with the Auction getting max price. I would not hesitate in using Oulsnams in the future. Thank you...
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Comment on agent fees
Good
Was this helpful? Yes
Apr 24,2016
Minithumbup
Ben Palfrey
Jenna Hill
By:
Apr 24,2016
0 people found
this helpful
We bought our house in Bearwood in 2011, then sold it in 2015, using the services of the RO team on both occasions. With regards to both, but to our sale in particular, we were very impressed. Ben took absolutely wonderful photographs of the house, which really showed it off to its best. Jodie did the work of agent, solicitor and counsellor, going above and beyond above and beyond (a very deliberate repetition) to get our sale over the line in challenging circumstances. We cannot sing the team's...
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Comment on agent fees
The fee was fairly standard, but the service exemplary. Well worth the fee!
Was this helpful? Yes
Apr 22,2016
Minithumbup
Laurie Price
By:
Apr 22,2016
0 people found
this helpful
Superb Service received from Laurie. She really did go out of her way to keep chasing the solicitors to ensure we completed within short timescales. The team in Droitwich are professional and friendly. Our only negative was that we received a welcome pack/gift from the Mortgage Company, Water Company and New Kitchen we had installed but nothing from the estate agents...especially as the house purchase was relatively large. But overall, excellent service....
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Comment on agent fees
N/A House buyer therefore no fee to estate agent
Was this helpful? Yes
Apr 01,2016
Minithumbup
By:
Apr 01,2016
0 people found
this helpful
Me and my husband have recently purchased a property through Robert Oulsnam and the whole process form start to finish has been a positive one. Each member of staff we had contact with was very professional, and made the process as stress free as possible. They were flexible with arranging viewings on the property and responded to our calls or emails in a reasonable time frame. Overall, we were very impressed with the service Robert Oulsnam estate agents have and would highly recommend....
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Mar 16,2016
Minithumbup
Antoinette Driscoll
By:
Mar 16,2016
0 people found
this helpful
Throughout the process, from initial contact to collection of the keys to our new home, the service was impeccable and friendly. We felt that the move might not have happened without Antoinette's determination to chase up what was happening up and down the chain....
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Was this helpful? Yes
Mar 10,2016
Minithumbup
Gary Kendall FNAEA
By:
Mar 10,2016
0 people found
this helpful
Outstanding service. I would highly recommend oulsnam! Very helpful staff and fantastic communication. Gary is an outstanding member of the team and my husband and I could not thank him enough. Very happy customer....
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Comment on agent fees
Worth every penny!
Was this helpful? Yes
Feb 29,2016
Minithumbup
By:
Feb 29,2016
0 people found
this helpful
all staff always helpful and friendly. rapid advertisement for tenancy and complete inventory, I have been using the same agency for over 10 years...
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Comment on agent fees
good
Was this helpful? Yes
Feb 11,2016
Minithumbup
Ben Palfrey
Jodie Austin
By:
Feb 11,2016
0 people found
this helpful
We have lived in Bearwood for 15 years and in that time have rented a property and owned 2 in the last 14 years. We have always had dealings with local agents in the area well established at that. We approached a few local agents as well as Robert Oulsnam. Ben Palfrey initially came to visit us at the house after we made contact with the Bearwood office and following his professional yet personal visit, we had made a decision to use Robert Ouslnam as that is exactly how the company was portraye...
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Comment on agent fees
I think the estate agents fees charged were very reasonable as the job conducted by the staff, the marketing of the property and service provided is what you pay for. I would much rather pay a fair price knowing that the job is going to be carried out well than pay a cheap price to save money, at the same time I would be annoyed knowing I had paid too much money for a service that I did not feel I get.
Was this helpful? Yes
Feb 04,2016
Minithumbup
Trina Thompson
By:
Feb 04,2016
0 people found
this helpful
We actually sold our old house, purchased a new house and also sold a buy to let property via Oulsnam Droitwich. With each transaction the service was very professional and we had excellent service....
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Comment on agent fees
The agents fees were as expected and par for the area and the number of transactions handled.
Was this helpful? Yes
Feb 01,2016
Minithumbup
Gary Kendall FNAEA
Luke Martin
By:
Feb 01,2016
0 people found
this helpful
I cannot recommend highly enough the efficiency, care and kindness shown by Mr. Kendall and Mr. Martin at the Northfield Branch of Oulsnams Estate Agency. We were kept in constant touch with reports back to us both verbally and in letter form. The help and advice offered was outstanding. I would have no hesitation in recommending this company to friends....
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Comment on agent fees
The fees were comparable with the rest of the local market.
Was this helpful? Yes
Jan 27,2016
Minithumbup
Trina Thompson
By:
Jan 27,2016
0 people found
this helpful
My husband & I decided to sell through oulsnam's as they were selling a property we were interested in buying. Trina was fantastic she came & valued our property & made clear the what the fees were & that she would do all she could to get us a good price for our property & she did we got over the asking price within 24 hrs. Gill showed us around the house we were interesting in buying she never rushed us & answered all our questions. Once we'd had our offer excepted Clair...
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Comment on agent fees
We had a good deal as we were buying & selling through oulsnam's.
Was this helpful? Yes
Jan 07,2016
Minithumbup
Stuart Macdiarmid
By:
Jan 07,2016
0 people found
this helpful
I wanted to share this with others who might be in the process of choosing an estate agent to sell their property. I have recently sold a house and bought another through Oulsnams and I can't fault them what so ever. I found the selling process through Stuart at Oulsnams in Barnt Green to be very professional from start to finish. My property was valued spot on as far as I was concerned and I achieved the asking price within just a few days of my house being put on the market. I believe that t...
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Comment on agent fees
Fair price for the work done
Was this helpful? Yes
Dec 30,2015
Minithumbup
By:
Dec 30,2015
1 people found
this helpful
They have been quick in arranging prospective tenants, and also gave good advice in both letting valuation and the process of tenant selection. They liaised with the selected tenant on credit check and referencing, to signing tenancy and moving in date, to the setting up of direct debits for rent payment and provided regular updates. Overall the whole process was efficient and all due diligence observed. In particular, Stacy Ward who handled our letting had been utmost professional, helpful ...
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Was this helpful? Yes
Dec 15,2015
Minithumbup
Trina Thompson
By:
Dec 15,2015
0 people found
this helpful
An all round professional services was provided from the date the for sale board was erected right the way through to the completion date . We were kept fully informed of the feedback (good and bad) throughout the process and we couldn't have asked for a more proactive, professional agent. Will most definitely use again and would have no hesitation in recommending to others....
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Was this helpful? Yes
Dec 07,2015
Minithumbup
Ben Palfrey
Beccy Smith
By:
Dec 07,2015
0 people found
this helpful
Thank you so much for all the help and support you gave us in selling our house. The whole process from start to finish went really smoothly and I cannot thank Becky, Ben & Jenna enough for all that they did. We even came back a second time to sell our flat and again the service provided was excellent. I would highly recommend Robert Oulsnam Bearwood branch for their outstanding service and customer skills....
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Comment on agent fees
Very fair and discounted fees for second sale
Was this helpful? Yes
Dec 02,2015
Minithumbup
Jenna Hill
By:
Dec 02,2015
0 people found
this helpful
The sale of my house by Jenna Hill at the Hagley Road branch of Robert Oulsnam was conducted a very professional manner and I was informed each time as to what was happening with the sale. This resulted in a very quick and painless transaction. I would therefore not hesitate to to recommend the Hagley Road branch and Robert Ouslnam and especially Mrs Hill to anyone buying, selling or renting property....
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Was this helpful? Yes
Dec 01,2015
Minithumbup
Gary Kendall FNAEA
Ann Rose
By:
Dec 01,2015
0 people found
this helpful
Initial contact from staff at Northfield branch was very prompt and responsive. First visit to the value the property and outline future procedures by Mr Kendall was completely professional,infomative and comprehensive providing excellent local knowledge of comparable properties. Marketing information was quickly made available and viewings dealt with extremely efficiently and quickly. Once a sale was agreed I was particularly impressed by how I was kept informed about the progress of the sale. ...
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Comment on agent fees
Very fair for service provided
Was this helpful? Yes
Nov 26,2015
Minithumbup
Stuart Macdiarmid
Antoinette Driscoll
By:
Nov 26,2015
0 people found
this helpful
Right from the first contact with the branch, I felt that the staff listened carefully to what my hopes were. Throughout the process they kept in touch and were without exception friendly and professional. I felt that they were a strong, well-led team who have worked together for some time. I was really pleased that the whole team came to the auction and felt strongly supported. They worked so hard behind the scenes with many viewings and full command of all the legal parts of selling a property...
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Comment on agent fees
Fair fees - much work done by the agents
Was this helpful? Yes
Nov 25,2015
Minithumbup
By:
Nov 25,2015
1 people found
this helpful
I found a property that was for sale with oulsnams, and after enquiring at the office, a viewing was promptly arranged for the same day. After deciding to purchase the property I asked oulsnams to put my house on the market, this was on the Monday morning, I promptly had a valuation done and photos taken, by the end of the Monday afternoon my house was up and available on the website, 3 days later it was sold for the full asking price, the transition with the house I was was purchasing was perfe...
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Was this helpful? Yes
Nov 25,2015
Minithumbup
Jenna Hill
Ben Palfrey
By:
Nov 25,2015
0 people found
this helpful
The staff at Oulsnam were extremely helpful throughout the whole experience of selling our house and we are so glad we chose them to sell our house with. Jenna and Ben were professional, approachable and friendly, explaining each step of the selling/buying process to us. We had their total support from the first steps of valuing our home to the day we moved and they always communicated with us when they had updates on the chain and were prompt at returning our calls/enquiries. They went above a...
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Was this helpful? Yes
Nov 24,2015
Minithumbup
Jodie Austin
By:
Nov 24,2015
1 people found
this helpful
I chose Oulsnams to sell my property as a) I'd put the property originally through them and had had a good experience and b) they were willing to market at optimum value whereas some other estate agents under valued the property. Once I decided to sell, everything moved very quickly and Becky Smith at the office instilled confidence that they would well the property quickly; they had a list of potential buyers just waiting for properties. We sold on the first day, had 4 offers from 7 viewings. B...
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Comment on agent fees
If I had any criticism, it is that Oulsnam are not the cheapest. I think with the increase in online services and buyers doing the majority of looking on websites rather than leg work from the estate agents, this needs to be reflected in the cost.
Was this helpful? Yes
Nov 23,2015
Minithumbup
Trina Thompson
By:
Nov 23,2015
0 people found
this helpful
We purchased a property through The Robert Oulsnam Droitwich Branch in October and the service we received was excellent. They were always contactable when needed and answered inquiries quickly. They were extremely helpful throughout all stages of the buying process. Special thank you to Trina especially. Look forward to using you next time....
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Nov 16,2015
Minithumbup
By:
Nov 16,2015
0 people found
this helpful
I dealt with Jenna Hill at the Hagley Road branch when buying my property, and I found her to be extremely helpful in terms of responding to my queries, and very proactive in resolving matters which could have held up the process. When I come to sell my property, Robert Oulsnam will be my first port of call....
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Nov 14,2015
Minithumbup
By:
Nov 14,2015
0 people found
this helpful
The sale of my house by Jenna Hill at the Barnt Green branch of Robert Oulsnam was conducted a very professional manner and I was informed each time as to what was happening with the sale. This resulted in a very quick and painless transaction. I would therefore not hesitate to to recommend the Barnt Green branch and Robert Ouslnam and especially Mrs Hill to anyone buying, selling or renting property....
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Was this helpful? Yes
Nov 13,2015
Minithumbup
By:
Nov 13,2015
0 people found
this helpful
Very impressed how quick and efficient the whole staff was when buying our first house together after we got married.. Will definitely use them again if we buy a house again....
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Comment on agent fees
Fees was worth it did a good job to help use by this house
Was this helpful? Yes
Nov 05,2015
Minithumbup
Ben Palfrey
By:
Nov 05,2015
1 people found
this helpful
I couldn't fault the service we received from the staff at Oulsnams (Bearwood), we sold the house within 4 weeks and all through the process Jenna and the other staff in the office were professional, supportive and approachable. I would recommend anyone considering selling their property in the area to engage Oulsnam's first because you won't be disappointed....
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Oct 28,2015
Minithumbup
By:
Oct 28,2015
1 people found
this helpful
All staff were friendly, informative and professional. Phone calls were answered quickly, emails were answered immediately. I would recommend Robert Oulsnam with no hesitation....
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Oct 02,2015
Minithumbup
By:
Oct 02,2015
1 people found
this helpful
I have used this agent for nearly 2 years now as I no longer live near to my property, I have been very happy with the service they provide and very prompt in the communication with me. I chose them as they are local to the property so is easy for the tenant. their rates are competitive and easily explained....
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Sep 30,2015
Minithumbup
By:
Sep 30,2015
0 people found
this helpful
This was my first experience of renting privately and things have run so smoothly they could not have been better. The staff have been very helpful, and even negotiated with the landlord to fix and replace a few things with no trouble at all. As well as the office staff, the property maintenance crew are very trustworthy and helpful too. For me everything has gone almost perfectly....
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Was this helpful? Yes
Sep 26,2015
Minithumbup
Luke Martin
By:
Sep 26,2015
1 people found
this helpful
This is the second time i have used Oulsnams Estate Agent. The first was to sell a property and they were very much on the ball keeping the solicitors moving when we sold but before that in advertising the property and getting people to view. This time i was buying from them and they were as good again. they worked as required with the estate agents selling my property and also the person i was buying from. they kept on the ball with the solicitors and were constructive on the day completion. ...
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Jun 10,2015
Minithumbdown
By:
Jun 10,2015
0 people found
this helpful
I had the misfortune of picking Oulsnams to fully manage my property. They told me if they fully managed it they would deal with everything and I wouldn't have the stress of managing a property. The only thing they managed to do was take their fee! They are supposed to swap all the bills for me but failed to do them all and I was left to pay a late payment fee to Birmingham council, when I contacted them they made up a feeble excuse and washed there hands of it. They were supposed to do quarter...
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Apr 02,2015
Minithumbdown
By:
Apr 02,2015
0 people found
this helpful
Put in a low offer on property wasn't accepted as seller wanted 10 thousand more so me and husband talked about it and we wanted to increase our offer by about ‚£7000 and go view property again to see whether we really could justify the extra spend on the house and then put in the offer. I think the seller said he wouldn't show around people who were time wasters and weren't going to give him what he wanted which we aren't. I was hoping he would consider our next offer anyway. J* calle...
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Was this helpful? Yes
Feb 05,2015
Minithumbdown
By:
Feb 05,2015
1 people found
this helpful
I recently rented a property that is managed by Robert Oulsnam. A guy called Declan is the agent that deals with my actual property. To say that this guy is useless would be quite complimentary towards him. He genuinely hasn't got a brain cell floating around in his ugly head, his snobby attitude is laughable considering he is a bog standard letting agent. Another girl I dealt with was somebody called Stacy who on the other hand was lovely and couldn't be more helpful, her attitude and customer ...
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Mar 05,2014
Minithumbdown
By:
Mar 05,2014
3 people found
this helpful
AVOID THIS COMPANY AT ALL COSTS. They are quick to take your money, but there customer support is shocking. They never get back to you and have no idea what to do when a problem arises. Would never recommend to anyone...
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What agent could do to change your mind?
Change there staff
Attached Files
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Jul 16,2013
Minithumbdown
By:
Jul 16,2013
4 people found
this helpful
I have had to relocate to a new city due to accepting a new job, I didn\'t have time to purchase a property so have decided to rent a property while I search for one to buy. Which I explained to them when I first inquired about renting a property. I honestly don\'t know how some organisations stay in business. I have never dealt with a more inept bunch of buffoons in my life. I have just rented a property through Robert oulsnam and every step of the way has been a struggle. no body ever retur...
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What agent could do to change your mind?
what could they have done?? returned a phone call, answered any queries with out having to force the agent to have a look into it.
Attached Files
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Jul 12,2013
Minithumbup
By:
Jul 12,2013
2 people found
this helpful
My experience with Oulsnam have been widely mixed. Having lived in my property now for roughly two weeks, there have been various problems that I have been finding, such as a problem with the shower and the lack of an oven! After being promised many times I would receive a callback regarding my problems, I began to become somewhat impatient as is understandable. Although it does seem that many of the agents are \'professional\' yet cold (ie they will be polite to you but there will be a sub...
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May 08,2013
Minithumbdown
By:
May 08,2013
2 people found
this helpful
Where do I start, I accepted a contract with Robert Oulsnam 2 years ago, and the first tenant was ok until there was a problem to be sorted in the property, and they sent someone who did a shabby job, which I found out about when my insurance went in to do another piece of work. I contacted them to complain about the work they had charged me 4 Times the actual cost, but they kept telling me all sort of bull! In the end I had to count my loses and find another agent! All I would say is if you wan...
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Jan 21,2013
Minithumbdown
By:
Jan 21,2013
1 people found
this helpful
Haha, Bonny\'s quite obviously a plant as this company is impersonal and inept. After reporting damp in my daughter\'s room behind her headboard and bare lighting electrics in 3 rooms they told me that 2 different contractors (electrical & maintenance) would contact me within 2 days. We moved our daughter into our room at the expense of my sleep and consequently work and heard nothing. After over a week i rang them to try again and am currently waiting again. My partner and i had an argum...
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Dec 06,2012
Minithumbdown
By:
Dec 06,2012
2 people found
this helpful
DO NOT RENT YOUR PROPERTY THROUGH THESE AGENTS. I am shocked to think that today we can pay for a service and receive nothing in return. As a landlord you expect a level of professionalism when they are managing your investment, and in some cases peoples retirement funds too. Oulsnams are excellent with the first interview, the salesman is knowledgeable, confident and promises you the world. That however is the first and last you will see of him. Once signed you then have extortionate fee\'s ...
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What agent could do to change your mind?
The list is too long to mention. The office staff should be fired and new professionals with experience in other sectors introduced.
Attached Files
Was this helpful? Yes
May 28,2012
Minithumbdown
By:
May 28,2012
3 people found
this helpful
Excessive charges and deceitful agents. Sides with landlord regardless of serious health & safety issues. Have contacted several newspapers who are interested in exposing the truth about genuine tenant experiences with this agent. Absolutely disgraceful, very bad and costly experience. AVOID AT ALL COSTS...
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Jul 21,2009
Minithumbdown
By:
Jul 21,2009
2 people found
this helpful
Massively overcharge, customer service ranges from average to truly awful (they can't wait to get you off the phone) and they have a number of hidden charges to surprise you. As for professional (their claim) - every communication is littered with spelling mistakes and is as cold and impersonal as can be. Steer well clear....
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Nov 20,2008
Minithumbup
By:
Nov 20,2008
0 people found
this helpful
Very helpful, very professional, honest and trustworthy....
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Was this helpful? Yes

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Agent Fees

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Last updated at 9:05 AM 09/08/2016 by allAgents

Complaints Procedure

We have a complaints procedure with appeal to the Ombudsman Service: Property.

Contact Julie Powell at Head Office or email Julie@oulsnam.net
Last updated at 9:05 AM 09/08/2016 by allAgents

Firm rankings



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79 Hewell Road, Birmingham B45 8NL
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show all branches (12)
Droitwich
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(14)
Hagley Road
517 Hagley Road, Birmingham B66 4AX
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Moseley
142 Alcester Road, Birmingham B13 8HS
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Pershore Road
1394-1396 Pershore Road,, Birmingham B30 2PH
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Redditch
10a Church Green East, Redditch B98 8BP
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189 New RoadRubery, Birmingham B45 9JP
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