• Luke Martin
    Luke Martin
  • Ben Palfrey
    Ben Palfrey
  • Stuart  Macdiarmid
    Stuart Macdiarmid
  • Jodie Austin
    Jodie Austin
  • Jenna Hill
    Jenna Hill
  • Alison Nock
    Alison Nock
  • Natalie  Richards
    Natalie Richards
  • Gary  Kendall  FNAEA
    Gary Kendall FNAEA
  • Ian Williams  MRICS
    Ian Williams MRICS
  • Ann Rose
    Ann Rose
  • Trina Thompson
    Trina Thompson
  • Antoinette Driscoll
    Antoinette Driscoll
  • Beccy Smith
    Beccy Smith
  • Laurie Price
    Laurie Price
  • Charlotte Buttress
    Charlotte Buttress
  • Sue Parsons
    Sue Parsons
  • Sarah Kirk
    Sarah Kirk
  • Rachel Andrews
    Rachel Andrews
  • Karen Crayton
    Karen Crayton
  • Sarah Cockerill
    Sarah Cockerill
  • Andrea Herron
    Andrea Herron
  • Claire Brackpool
    Claire Brackpool
  • Judy Hitchin
    Judy Hitchin
  • Shelbi Scoffin
    Shelbi Scoffin
  • Emily-Jayne Healey
    Emily-Jayne Healey
Your home is almost certainly your single most valuable asset, so it's not surprising that selling or renting it can sometimes prove stressful. At Robert Oulsnam and Company, we understand this only t Read full description...Your home is almost certainly your single most valuable asset, so it's not surprising that selling or renting it can sometimes prove stressful. At Robert Oulsnam and Company, we understand this only too well.

Robert Oulsnam & Company was founded over 40 years ago on the fundamental principal to provide high quality service as Estate Agents and Letting Agents. The company has expanded steadily and now boasts 11 offices covering Birmingham and North Worcestershire.
We are constantly matching ourselves against others to ensure we provide the best possible service.
We lead the way with cutting edge technology ensuring both customers and employees have access to the latest methods to promote and introduce homes to prospective buyers. Yet we recognise that we are a people industry and that it is our employees that sell and let homes. To this end we have the very best employees who are committed to providing our clients with a polite and courteous service of which they would expect.
Selling or letting your home is a most important matter and one of the biggest decisions people may make in their lifetime. Choosing the right Estate Agent or Letting Agent then means the difference between success and failure. Robert Oulsnam & Company provides a service to achieve the highest possible price for our clients within the time frame required using our experience and local knowledge.
Mar 23,2017
Minithumbup
By:
Mar 23,2017
Featured Review
0 people found
this helpful
We needed to move back home to Bromsgrove to be near to our family and friends after spending two years by the seaside, which was always our dream. We missed our family so much so viewed property for rental on line. All your adverts were very informative and we found dealing with you a really easy experience. You made it possible for our Daughter to deal with viewing and providing personal information due to us being in Yorkshire. All we had to do was read our Tenancy Agreement when we picke...
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Comment on agent fees
Fees for renting were good and reasonably priced compared to other Agents
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Mar 21,2017
Minithumbup
By:
Mar 21,2017
Featured Review
0 people found
this helpful
Excellent service from the team at the Bournville office, very helpful and supportive. Their advice based on their experience turned out to be right, every time. Would highly recommend....
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Comment on agent fees
Service was worth the competitive fee
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By: Rachel Andrews
Mar 21, 2017
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Thank you for your review Richard - we wish you all the very best for the future. ...
Mar 20,2017
Minithumbup
By:
Mar 20,2017
Featured Review
0 people found
this helpful
Really professional service . Fantastic communication, made me feel very relaxed at this stressful time of moving house. Would highly recommend their service....
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Mar 15,2017
Minithumbup
By:
Mar 15,2017
Featured Review
0 people found
this helpful
We were very pleased with the service provided by Bournville Office. We were very happy with the valuation Rachel provided and we were impressed with her knowledge of the market and local area. Karen was excellent in keeping us updated throughout the process and ensured a smooth stress free transaction for us. Highly recommended....
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Comment on agent fees
We found the fee to be competitive - You get what you pay for!
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By: Rachel Andrews
Mar 15, 2017
View all comments (1)
Thank you for taking the time to write a review and for your kind comments. ...
Mar 14,2017
Minithumbup
By:
Mar 14,2017
Featured Review
0 people found
this helpful
Rachel provided a highly professional and efficient service during our house sale/purchase, and was always available to discuss issues and provide a positive outlook. Karen was also very proactive when communicating information to us, and overall the Bournville team came across as keen, positive and hardworking. I would highly recommend them and would absolutely use them again....
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Comment on agent fees
Comparable with other agents, but with the additional edge of great service.
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By: Rachel Andrews
Mar 14, 2017
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Many thanks for your kind comments, we hope you are very happy in your new home. ...
Mar 14,2017
Minithumbup
By:
Mar 14,2017
0 people found
this helpful
What can I say ... Great service throughout , communicative at all stages and very pro active in dealing with the chain , other agents and solicitors. I would have no hesitation in using their services in the future and would definitely recommend to friends & family who are looking to buy or sell. FANTASTIC thank you Alison and Natalie...
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Comment on agent fees
fair
Was this helpful? Yes
Mar 10,2017
Minithumbup
By:
Mar 10,2017
0 people found
this helpful
Rachel assist both me and my wife in selling our two flats in Kings Norton. She provided an efficient and professional service. Was extremely friendly and if an issue arose came up with practical solutions....
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Comment on agent fees
Fees are part of the business. No one is happy about fees.
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By: Rachel Andrews
Mar 14, 2017
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Your kind comments are very much appreciated. Best wishes for every happiness in your new home. ...
Mar 09,2017
Minithumbup
By:
Mar 09,2017
0 people found
this helpful
I've used this company a few times now and every time they have been excellent in buying and selling....
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Comment on agent fees
Average for a high street branch but could be more competitive now as many online agents are cheaper.
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By: Rachel Andrews
Mar 14, 2017
View all comments (1)
Thank you so much for your review and loyalty to us. It is always a pleasure to do business with you. ...
Mar 07,2017
Minithumbup
By:
Mar 07,2017
0 people found
this helpful
I cannot thank Robert Oulsnams enough. Our house was only on the market for a week before it was sold - we had over 6 viewings within the first few days it went on the market. The service was fab and the staff are so friendly. Debbie was very efficient keeping us up to date with everything and always happy to help with any enquires we had....
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Feb 27,2017
Minithumbup
By:
Feb 27,2017
1 people found
this helpful
We moved three times prior to using Robert Oulsnam, each time using a different Agent, and we can honestly say we found all the staff at Oulsnam very professional and extremely helpful throughout the transaction. In our opinion they are the best Agent in Droitwich and we would have no hesitation in recommending them....
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Comment on agent fees
Fees extremely competitive
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Feb 25,2017
Minithumbup
By:
Feb 25,2017
0 people found
this helpful
I found all the staff at Robert Oulsnam very helpful. They were accommodating regarding viewing days and times and went out of their way to find out information during the rather protracted purchase time. As it was difficult for me to collect the keys on completion day, Trina even dropped off the keys at my home!...
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Feb 24,2017
Minithumbup
By:
Feb 24,2017
0 people found
this helpful
Extremely helpful and supportive through buying my first property. I had lots of questions and the team was excellent at answering them quickly and comprehensively. Laurie Price was my main port of call and she was incredible with dealing with a not so straightforward process! There were many complications that were dealt with in an organised and timely matter. The whole branch were extremely helpful through everything, in terms of their responses to emails and phone calls. I felt well looked a...
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Comment on agent fees
I think the fees were very reasonable and in line with other agents in the area.
Was this helpful? Yes
Feb 22,2017
Minithumbup
By:
Feb 22,2017
0 people found
this helpful
I would like to thank Claire, Laurie and the rest of the staff at Robert Oulsnam in Droitwich for working so hard to bring the recent sale of my property to a quick and satisfactory conclusion. The girls in the Droitwich Office were very knowledgeable and at least one member of the sales team were always available to act on my behalf to keep the sale progressing smoothly. The whole team worked in an organised and professional manner replying to all my e-mails very quickly which went a long way t...
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Comment on agent fees
The agents fees were comparable with those of other estate agents in my local area.
Was this helpful? Yes
Feb 20,2017
Minithumbup
By:
Feb 20,2017
0 people found
this helpful
Exceptionally helpful throughout a rather complicated process when I approached this branch with a view to selling a deceased relative property.Gary Kendall was my main contact and found him exceptionally helpful and supportive and kept me informed weekly with updated bulletins.A!So I would like to mention the young ladies who had the unfortunate job of vetting potential buyers. They were very helpful and gave me the benefit of their professional advice when making my choice .I felt that I wa...
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Comment on agent fees
In view of a rather complicated sale I think the fees. Charges were very reasonable
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Feb 16,2017
Minithumbup
By:
Feb 16,2017
0 people found
this helpful
I had really good customer service and the team very knowledgeable Also they were really professional I was very happy with the whole experience...
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Comment on agent fees
Very competitive
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By: Oulsnam's Lettings
Mar 17, 2017
View all comments (1)
Thank you Kevin - we appreciate you taking the time to leave us a review and are glad that you had such a positive experience with us. On behalf of all of the team here at Oulsnam's ...
Feb 09,2017
Minithumbup
By:
Feb 09,2017
0 people found
this helpful
This is the second property you have sold for us. The first a swift sale and matters were handled speedily & accurately. The second took longer and required sifting through some unreliable buyers and offers and a perseverance to complete the sale despite the twists & turns en-route. Both sales were handled shrewdly & accurately by your office and especially Tim whom has good sound judgement. Thank you...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 08,2017
Minithumbup
By:
Feb 08,2017
0 people found
this helpful
Handled the whole process from enquiry, viewing to submitting offers in a very professional and ethical manner. The sale and purchase was made easy by the office producing exact memorandum of sales, clear and precise sales particulars and offered flexible viewing days/times. Throughout the actual sale/purchase I was kept informed and if there was any question then the office dealt with it promptly....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 08,2017
Minithumbup
By:
Feb 08,2017
0 people found
this helpful
A big THANK YOU to all at Pershore Road Office for the efficient way you sold my house in Kings Heath....
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Comment on agent fees
Excellent value
Was this helpful? Yes
Feb 07,2017
Minithumbup
By:
Feb 07,2017
0 people found
this helpful
As s professional landlord I was looking for an estate agent to sell my property in Selly Park. I considered several agents within the said area and compared their charges accordingly. I chose Oulsnam of Moseley and was delighted with the outcome. They dealt with the sale from start to finish in an efficient manner. They had several viewings and kept me informed of the progress being made. I was telephoned immediately an offer was made and this was followed up by a confirmation email. I wa...
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Comment on agent fees
Having compared several estate agents fees within the area I considered Oulsnam charges to be competitive and money well spent.
Was this helpful? Yes
Jan 28,2017
Minithumbup
By:
Jan 28,2017
0 people found
this helpful
Really helpful throughout a very long process. Excellent advice and kept us extremely well informed. Also provided a lot of guidance with a difficult accompanying sale with a different agent. Would very highly recommend....
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Comment on agent fees
No issue with the fees; just very pleased with the service provided.
Was this helpful? Yes
Jan 24,2017
Minithumbup
By:
Jan 24,2017
0 people found
this helpful
We purchased our house in Droitwich and found them to be very professional and friendly. We were constantly updated on the progress of the purchase and everything went smoothly. I would definitely recommend Robert Oulsnam...
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Comment on agent fees
Good
Was this helpful? Yes
Dec 23,2016
Minithumbup
By:
Dec 23,2016
0 people found
this helpful
Friendly advice and professionalism. I found that from start to finish we were kept up to date regularly on all matters of the sale, the sale felt more like a friend conducting the sale/rather than a business transaction, and it all came down to namely the two staff nominated above. A big thank you to both...
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Comment on agent fees
GOOD
Was this helpful? Yes
Dec 20,2016
Minithumbup
By:
Dec 20,2016
1 people found
this helpful
Having sold with one agent and purchased through Oulsnam we found the staff to be very friendly, helpful and efficient. Felt like all the staff cared about us finding a suitable family home. Went out of their way to bring the viewing forward, hence to say we went on to purchase our new home! Thank you!!...
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Dec 13,2016
Minithumbup
By:
Dec 13,2016
0 people found
this helpful
Luke became our adviser when we put our house on the market in 2016. I have to say Luke was brilliant and helped make the process quite stress free. Appointments had been set up and we had regular telephone call from Luke reviewing and updating us every step of the process nothing was too much trouble....
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Comment on agent fees
good
Was this helpful? Yes
Dec 07,2016
Minithumbup
By:
Dec 07,2016
0 people found
this helpful
We bought a flat via this Northfield office and due to the complexity of the purchase needed to be in frequent contact with the vendor through Luke. We were impressed with the way all staff were able to 'deputise' when Luke was on leave, presumably through excellent computer based record keeping. Luke was our main point of contact and always responded very promptly to our calls and e-mails. He was very efficient in passing on communications to the vendor and gaining a response. Because of the co...
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Comment on agent fees
No fees paid, as property was purchased
Was this helpful? Yes
Dec 05,2016
Minithumbdown
By:
Dec 05,2016
0 people found
this helpful
A very bad experience -Our house was over-valued - the photos were poor (I ended up taking my own and submitting them via email to replace a number taken by the agent) - communication was poor (we were not even informed when people who had made an offer on our house had decided to look in a different area altogether) - one member of staff could not identify which houses were in the conservation area and described an MDF fire surround as original. We terminated our contract with them...
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Was this helpful? Yes
Dec 01,2016
Minithumbup
By:
Dec 01,2016
0 people found
this helpful
I really thought you did a stirling job from when i viewed the property to when I moved in, it was very speedy. The property is really good so thankyou....
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Comment on agent fees
I think the fees are a little high.
Was this helpful? Yes
Nov 24,2016
Minithumbup
By:
Nov 24,2016
0 people found
this helpful
I sold my house in Norton Worcester through Oulsnams and found them to be great. They were really professional throughout the entire process, they kept me up to date with progress and did a lot of work on my behalf chasing other parties in the chain keeping it together. Overall their professionalism and hard work took a lot of the stress out of the sale making it go smoothly....
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Comment on agent fees
I thought they were competitive on price compared to other agents.
Was this helpful? Yes
Nov 17,2016
Minithumbup
By:
Nov 17,2016
0 people found
this helpful
great personal service with good feed back to me about sale progression and how it was progressing and when prospective buyers were being shown around the property...
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Comment on agent fees
good
Was this helpful? Yes
Nov 05,2016
Minithumbup
By:
Nov 05,2016
0 people found
this helpful
My partner and I recently purchased a house that was listed by the Robert Oulsnam Stirchley branch and we were assigned Sue. As first time buyers we were unsure of the process and Sue helped us every step of the way and with any queries we had. After our first purchase attempt fell through (at no fault of the agent) Sue helped us with the second property we found and eventually purchased. Responses to our questions were speedy and we were provided with weekly updates with the progress of the pur...
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Comment on agent fees
Agent's fees are none applicable as we were purchasing the property.
Was this helpful? Yes
By: Sue Lawrence
Nov 07, 2016
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Thank you very much for your kind comments. We all hope you have settled in well to your new home. Wish you well for the future. ...
Oct 07,2016
Minithumbup
By:
Oct 07,2016
0 people found
this helpful
The service provided is second to none. Important changes in legislation and safety requirements are issued whenever there is a requirement. We have never had to worry about selecting a new tenant, this is all completed by the agents and they carry out a rigorous process to make sure that the tenants are high quality. The rent is always collected on time and transferred to the account on the required dates. Regular inspections of the property are carried out and full reports are sent. This ...
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Comment on agent fees
Great service and very good prices.
Was this helpful? Yes
Oct 07,2016
Minithumbup
By:
Oct 07,2016
0 people found
this helpful
I chose Robert Oulsnams as this was my first letting experience and from the moment they came to appraise my property the service has been second to none and the staff always friendly. I was also attracted by the low admin fees they charge tenants as I do not believe in ripping off my tenants (treat people how you want to be treated) and of course they're more likely to stay in the property with lower admin fees. Whenever I call my property manager is always available or comes back to me quickly...
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Comment on agent fees
Agents fees are substantially lower than their competitors which is knelt main reasons I chose them.
Was this helpful? Yes
Oct 06,2016
Minithumbup
By:
Oct 06,2016
0 people found
this helpful
I dealt with the Barnt Green office last year in securing my first rental property after selling my own house. Everyone that I dealt with was friendly, helpful and informative. They made what could have been a stressful process, a lot easier!...
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Comment on agent fees
All fees were extremely reasonable and I felt I had very good value for money in the way the overall relationship was managed.
Was this helpful? Yes
Sep 30,2016
Minithumbup
By:
Sep 30,2016
0 people found
this helpful
I received communication from most members of staff throughout the duration of the property sale and all were equally helpful and professional. I always received prompt responses to any queries or concerns I had. Staff were also very willing to help and understood the stress that is related to selling a home....
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Comment on agent fees
relative
Was this helpful? Yes
Sep 26,2016
Minithumbup
By:
Sep 26,2016
0 people found
this helpful
Thank you to the team at droitwich for all your hard work in the sale of our property. Claire had done her homework and gave an accurate valuation of the property and market value, without promising an unobtainable property value. Excellent written and phone contact follow up within 24 hours from well trained staff. We were kept well informed at all stages of the sale, via phone text and internet. Even when a few challenges appeared Laurie handled the situations very calm and controlled. Than...
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Comment on agent fees
Fees were Negotiated at a level better than some and in line with other agents
Was this helpful? Yes

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Agent Fees

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Last updated at 9:05 AM 09/08/2016 by allAgents

Complaints Procedure

We have a complaints procedure with appeal to the Ombudsman Service: Property.

Contact Julie Powell at Head Office or email Julie@oulsnam.net
Last updated at 9:05 AM 09/08/2016 by allAgents

Firm rankings



Barnt Green
79 Hewell Road, Birmingham B45 8NL
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235 Mary Vale Road, Birmingham B30 2DL
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Bromsgrove
61 High Street, Bromsgrove B61 8AQ
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show all branches (12)
Droitwich
Orchard House, 2 Victoria Square, Droitwich WR9 8DS
(14)
Hagley Road
517 Hagley Road, Birmingham B66 4AX
(14)
Kings Heath
20 High Street, Birmingham B14 7JT
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Lettings Barnt Green
81 Hewell Road, Birmingham B45 8NL
(2)
Moseley
142 Alcester Road, Birmingham B13 8HS
(3)
Northfield
51 Church Road, Birmingham B31 2LB
(11)
Pershore Road
1394-1396 Pershore Road,, Birmingham B30 2PH
(7)
Redditch
10a Church Green East, Redditch B98 8BP
(2)
Rubery
189 New RoadRubery, Birmingham B45 9JP
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