• Luke Martin
    Luke Martin
  • Ben Palfrey
    Ben Palfrey
  • Stuart  Macdiarmid
    Stuart Macdiarmid
  • Jodie Austin
    Jodie Austin
  • Jenna Hill
    Jenna Hill
  • Alison Nock
    Alison Nock
  • Natalie  Richards
    Natalie Richards
  • Gary  Kendall  FNAEA
    Gary Kendall FNAEA
  • Ian Williams  MRICS
    Ian Williams MRICS
  • Ann Rose
    Ann Rose
  • Trina Thompson
    Trina Thompson
  • Antoinette Driscoll
    Antoinette Driscoll
  • Beccy Smith
    Beccy Smith
  • Laurie Price
    Laurie Price
  • Charlotte Buttress
    Charlotte Buttress
  • Sue Parsons
    Sue Parsons
  • Sarah Kirk
    Sarah Kirk
  • Rachel Andrews
    Rachel Andrews
  • Karen Crayton
    Karen Crayton
  • Sarah Cockerill
    Sarah Cockerill
  • Andrea Herron
    Andrea Herron
  • Claire Brackpool
    Claire Brackpool
  • Judy Hitchin
    Judy Hitchin
  • Shelbi Scoffin
    Shelbi Scoffin
  • Emily-Jayne Healey
    Emily-Jayne Healey
Your home is almost certainly your single most valuable asset, so it's not surprising that selling or renting it can sometimes prove stressful. At Robert Oulsnam and Company, we understand this only t Read full description...Your home is almost certainly your single most valuable asset, so it's not surprising that selling or renting it can sometimes prove stressful. At Robert Oulsnam and Company, we understand this only too well.

Robert Oulsnam & Company was founded over 40 years ago on the fundamental principal to provide high quality service as Estate Agents and Letting Agents. The company has expanded steadily and now boasts 11 offices covering Birmingham and North Worcestershire.
We are constantly matching ourselves against others to ensure we provide the best possible service.
We lead the way with cutting edge technology ensuring both customers and employees have access to the latest methods to promote and introduce homes to prospective buyers. Yet we recognise that we are a people industry and that it is our employees that sell and let homes. To this end we have the very best employees who are committed to providing our clients with a polite and courteous service of which they would expect.
Selling or letting your home is a most important matter and one of the biggest decisions people may make in their lifetime. Choosing the right Estate Agent or Letting Agent then means the difference between success and failure. Robert Oulsnam & Company provides a service to achieve the highest possible price for our clients within the time frame required using our experience and local knowledge.
Feb 22,2017
Minithumbup
By:
Feb 22,2017
Featured Review
0 people found
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I would like to thank Claire, Laurie and the rest of the staff at Robert Oulsnam in Droitwich for working so hard to bring the recent sale of my property to a quick and satisfactory conclusion. The girls in the Droitwich Office were very knowledgeable and at least one member of the sales team were always available to act on my behalf to keep the sale progressing smoothly. The whole team worked in an organised and professional manner replying to all my e-mails very quickly which went a long way t...
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Comment on agent fees
The agents fees were comparable with those of other estate agents in my local area.
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Feb 20,2017
Minithumbup
By:
Feb 20,2017
Featured Review
0 people found
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Exceptionally helpful throughout a rather complicated process when I approached this branch with a view to selling a deceased relative property.Gary Kendall was my main contact and found him exceptionally helpful and supportive and kept me informed weekly with updated bulletins.A!So I would like to mention the young ladies who had the unfortunate job of vetting potential buyers. They were very helpful and gave me the benefit of their professional advice when making my choice .I felt that I wa...
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Comment on agent fees
In view of a rather complicated sale I think the fees. Charges were very reasonable
Was this helpful? Yes
Feb 16,2017
Minithumbup
By:
Feb 16,2017
Featured Review
0 people found
this helpful
I had really good customer service and the team very knowledgeable Also they were really professional I was very happy with the whole experience...
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Comment on agent fees
Very competitive
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Feb 09,2017
Minithumbup
By:
Feb 09,2017
Featured Review
0 people found
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This is the second property you have sold for us. The first a swift sale and matters were handled speedily & accurately. The second took longer and required sifting through some unreliable buyers and offers and a perseverance to complete the sale despite the twists & turns en-route. Both sales were handled shrewdly & accurately by your office and especially Tim whom has good sound judgement. Thank you...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 08,2017
Minithumbup
By:
Feb 08,2017
Featured Review
0 people found
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Handled the whole process from enquiry, viewing to submitting offers in a very professional and ethical manner. The sale and purchase was made easy by the office producing exact memorandum of sales, clear and precise sales particulars and offered flexible viewing days/times. Throughout the actual sale/purchase I was kept informed and if there was any question then the office dealt with it promptly....
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Comment on agent fees
Good
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Feb 08,2017
Minithumbup
By:
Feb 08,2017
0 people found
this helpful
A big THANK YOU to all at Pershore Road Office for the efficient way you sold my house in Kings Heath....
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Comment on agent fees
Excellent value
Was this helpful? Yes
Feb 07,2017
Minithumbup
By:
Feb 07,2017
0 people found
this helpful
As s professional landlord I was looking for an estate agent to sell my property in Selly Park. I considered several agents within the said area and compared their charges accordingly. I chose Oulsnam of Moseley and was delighted with the outcome. They dealt with the sale from start to finish in an efficient manner. They had several viewings and kept me informed of the progress being made. I was telephoned immediately an offer was made and this was followed up by a confirmation email. I wa...
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Comment on agent fees
Having compared several estate agents fees within the area I considered Oulsnam charges to be competitive and money well spent.
Was this helpful? Yes
Jan 28,2017
Minithumbup
By:
Jan 28,2017
0 people found
this helpful
Really helpful throughout a very long process. Excellent advice and kept us extremely well informed. Also provided a lot of guidance with a difficult accompanying sale with a different agent. Would very highly recommend....
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Comment on agent fees
No issue with the fees; just very pleased with the service provided.
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Jan 24,2017
Minithumbup
By:
Jan 24,2017
0 people found
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We purchased our house in Droitwich and found them to be very professional and friendly. We were constantly updated on the progress of the purchase and everything went smoothly. I would definitely recommend Robert Oulsnam...
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Comment on agent fees
Good
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Dec 23,2016
Minithumbup
By:
Dec 23,2016
0 people found
this helpful
Friendly advice and professionalism. I found that from start to finish we were kept up to date regularly on all matters of the sale, the sale felt more like a friend conducting the sale/rather than a business transaction, and it all came down to namely the two staff nominated above. A big thank you to both...
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Comment on agent fees
GOOD
Was this helpful? Yes
Dec 20,2016
Minithumbup
By:
Dec 20,2016
1 people found
this helpful
Having sold with one agent and purchased through Oulsnam we found the staff to be very friendly, helpful and efficient. Felt like all the staff cared about us finding a suitable family home. Went out of their way to bring the viewing forward, hence to say we went on to purchase our new home! Thank you!!...
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Dec 13,2016
Minithumbup
By:
Dec 13,2016
0 people found
this helpful
Luke became our adviser when we put our house on the market in 2016. I have to say Luke was brilliant and helped make the process quite stress free. Appointments had been set up and we had regular telephone call from Luke reviewing and updating us every step of the process nothing was too much trouble....
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Comment on agent fees
good
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Dec 07,2016
Minithumbup
By:
Dec 07,2016
0 people found
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We bought a flat via this Northfield office and due to the complexity of the purchase needed to be in frequent contact with the vendor through Luke. We were impressed with the way all staff were able to 'deputise' when Luke was on leave, presumably through excellent computer based record keeping. Luke was our main point of contact and always responded very promptly to our calls and e-mails. He was very efficient in passing on communications to the vendor and gaining a response. Because of the co...
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Comment on agent fees
No fees paid, as property was purchased
Was this helpful? Yes
Dec 05,2016
Minithumbdown
By:
Dec 05,2016
0 people found
this helpful
A very bad experience -Our house was over-valued - the photos were poor (I ended up taking my own and submitting them via email to replace a number taken by the agent) - communication was poor (we were not even informed when people who had made an offer on our house had decided to look in a different area altogether) - one member of staff could not identify which houses were in the conservation area and described an MDF fire surround as original. We terminated our contract with them...
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Dec 01,2016
Minithumbup
By:
Dec 01,2016
0 people found
this helpful
I really thought you did a stirling job from when i viewed the property to when I moved in, it was very speedy. The property is really good so thankyou....
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Comment on agent fees
I think the fees are a little high.
Was this helpful? Yes
Nov 24,2016
Minithumbup
By:
Nov 24,2016
0 people found
this helpful
I sold my house in Norton Worcester through Oulsnams and found them to be great. They were really professional throughout the entire process, they kept me up to date with progress and did a lot of work on my behalf chasing other parties in the chain keeping it together. Overall their professionalism and hard work took a lot of the stress out of the sale making it go smoothly....
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Comment on agent fees
I thought they were competitive on price compared to other agents.
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Nov 17,2016
Minithumbup
By:
Nov 17,2016
0 people found
this helpful
great personal service with good feed back to me about sale progression and how it was progressing and when prospective buyers were being shown around the property...
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Comment on agent fees
good
Was this helpful? Yes
Nov 05,2016
Minithumbup
By:
Nov 05,2016
0 people found
this helpful
My partner and I recently purchased a house that was listed by the Robert Oulsnam Stirchley branch and we were assigned Sue. As first time buyers we were unsure of the process and Sue helped us every step of the way and with any queries we had. After our first purchase attempt fell through (at no fault of the agent) Sue helped us with the second property we found and eventually purchased. Responses to our questions were speedy and we were provided with weekly updates with the progress of the pur...
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Comment on agent fees
Agent's fees are none applicable as we were purchasing the property.
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By: Sue Lawrence
Nov 07, 2016
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Thank you very much for your kind comments. We all hope you have settled in well to your new home. Wish you well for the future. ...
Oct 07,2016
Minithumbup
By:
Oct 07,2016
0 people found
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The service provided is second to none. Important changes in legislation and safety requirements are issued whenever there is a requirement. We have never had to worry about selecting a new tenant, this is all completed by the agents and they carry out a rigorous process to make sure that the tenants are high quality. The rent is always collected on time and transferred to the account on the required dates. Regular inspections of the property are carried out and full reports are sent. This ...
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Comment on agent fees
Great service and very good prices.
Was this helpful? Yes
Oct 07,2016
Minithumbup
By:
Oct 07,2016
0 people found
this helpful
I chose Robert Oulsnams as this was my first letting experience and from the moment they came to appraise my property the service has been second to none and the staff always friendly. I was also attracted by the low admin fees they charge tenants as I do not believe in ripping off my tenants (treat people how you want to be treated) and of course they're more likely to stay in the property with lower admin fees. Whenever I call my property manager is always available or comes back to me quickly...
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Comment on agent fees
Agents fees are substantially lower than their competitors which is knelt main reasons I chose them.
Was this helpful? Yes
Oct 06,2016
Minithumbup
By:
Oct 06,2016
0 people found
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I dealt with the Barnt Green office last year in securing my first rental property after selling my own house. Everyone that I dealt with was friendly, helpful and informative. They made what could have been a stressful process, a lot easier!...
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Comment on agent fees
All fees were extremely reasonable and I felt I had very good value for money in the way the overall relationship was managed.
Was this helpful? Yes
Sep 30,2016
Minithumbup
By:
Sep 30,2016
0 people found
this helpful
I received communication from most members of staff throughout the duration of the property sale and all were equally helpful and professional. I always received prompt responses to any queries or concerns I had. Staff were also very willing to help and understood the stress that is related to selling a home....
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Comment on agent fees
relative
Was this helpful? Yes
Sep 26,2016
Minithumbup
By:
Sep 26,2016
0 people found
this helpful
Thank you to the team at droitwich for all your hard work in the sale of our property. Claire had done her homework and gave an accurate valuation of the property and market value, without promising an unobtainable property value. Excellent written and phone contact follow up within 24 hours from well trained staff. We were kept well informed at all stages of the sale, via phone text and internet. Even when a few challenges appeared Laurie handled the situations very calm and controlled. Than...
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Comment on agent fees
Fees were Negotiated at a level better than some and in line with other agents
Was this helpful? Yes
Sep 09,2016
Minithumbdown
By:
Sep 09,2016
3 people found
this helpful
Absolutely disgusted at this branch. Made an appointment to view a property, the estate agent when I arrived literally got in her car which was parked on the drive (black Audi A1) number plate something similar to Molly....looked at me as I walked down the drive and completely ignored me as I knocked the door and drove off. I would like to say that she may have assumed I was a member of the household but only the day before the same estate agent who drives this black Audi A1 showed myself an...
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Comment on agent fees
No comment
Was this helpful? Yes
Sep 04,2016
Minithumbup
By:
Sep 04,2016
0 people found
this helpful
We sold our house in Worcester through the Droitwich office and they were excellent. All the girls were very friendly and helpful and our house sold in about a week, and we are sure this was due to the efforts of the staff. I would recommend them to everyone....
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Comment on agent fees
The fee,s were more than you would probably pay for an online estate agents but they were very well worth it for all the work that was done.
Was this helpful? Yes
Aug 22,2016
Minithumbup
By:
Aug 22,2016
0 people found
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As first time buyers we weren't sure of what to expect nor the process of purchasing a house. Jodie completely put our mind at ease and we very much felt that she was there to support us. We felt very confident that Jodie and Kelly were looking after both the vendors and our best interests. Communication was excellent and emails were replied to within hours. Jodie went above and beyond post-purchase to ensure we were happy with the process and our purchase. Thank you Robert Oulsnam!...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 19,2016
Minithumbup
By:
Aug 19,2016
0 people found
this helpful
We sold a house through Oulsnams on Pershore Road in June 2016. From start to finish, the service was excellent. We received good advice on pricing and presentation. Tim, the agent, was energetic, organised and efficient. The sale was handled in an exemplary manner. We wouldn't hesitate to recommend them....
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Comment on agent fees
The fees were entirely reasonable for the level of service received.
Was this helpful? Yes
By: Tim Robinson
Aug 19, 2016
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Thank you for your kind words. I wish you all the best in the future. ...
Aug 16,2016
Minithumbup
By:
Aug 16,2016
0 people found
this helpful
From the valuation to the date of completion took less than three months. Having chosen three traditional estate agents and one on-line agent, they all quoted the same valuation, but I decided to use the services of Dan Sullivan and his team at Robert Oulsnam's. Dan was the only agent who seemed knowledgeable of the local area, in particular producing a copy of the building plans submitted to Birmingham City Council of the new Tesco store. He kept me updated at all times, giving feedback from th...
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Comment on agent fees
Not the cheapest but you get what you pay for.
Was this helpful? Yes
By: Dan Sullivan
Aug 19, 2016
View all comments (1)
Many Thanks for your busioness & kind review, wishing you all the best for the future ...
Aug 15,2016
Minithumbup
By:
Aug 15,2016
0 people found
this helpful
Laura has been absolutely fantastic. When looking for a reliable letting agent in the Birmingham area and contacting several, Laura was the only one to respond. She has been guided us and provided us right from the start in determining the right places to invest in buy to lets and helping us find the perfect tenants. We hope to carry on a long and lasting working relationship. Thank you for all your help and ongoing support. We really appreciate it....
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Comment on agent fees
Very reasonable.
Was this helpful? Yes
May 30,2016
Minithumbup
By:
May 30,2016
0 people found
this helpful
The service provided by not only Gary and Natalie in the Northfield branch, but other members of their team has been first class, especially under the difficult circumstances in which my family home was being sold due to me separating from my husband. The sale went very swiftly and I was always kept fully informed. I would definately use/ recommended them again,...
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Comment on agent fees
Fee were acceptable
Was this helpful? Yes
Apr 25,2016
Minithumbup
By:
Apr 25,2016
0 people found
this helpful
I sold my moms house by Auction through Hagley Rd office, the service was excellent from the start being friendly, polite, helpful I didn't have any problems they were very efficient, Ben inperticular keeping me from stressing by filling in sales form with me. Ian Mathews and Julie Kendall did a really good job with the Auction getting max price. I would not hesitate in using Oulsnams in the future. Thank you...
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Comment on agent fees
Good
Was this helpful? Yes
Apr 24,2016
Minithumbup
By:
Apr 24,2016
0 people found
this helpful
We bought our house in Bearwood in 2011, then sold it in 2015, using the services of the RO team on both occasions. With regards to both, but to our sale in particular, we were very impressed. Ben took absolutely wonderful photographs of the house, which really showed it off to its best. Jodie did the work of agent, solicitor and counsellor, going above and beyond above and beyond (a very deliberate repetition) to get our sale over the line in challenging circumstances. We cannot sing the team's...
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Comment on agent fees
The fee was fairly standard, but the service exemplary. Well worth the fee!
Was this helpful? Yes
Apr 22,2016
Minithumbup
By:
Apr 22,2016
0 people found
this helpful
Superb Service received from Laurie. She really did go out of her way to keep chasing the solicitors to ensure we completed within short timescales. The team in Droitwich are professional and friendly. Our only negative was that we received a welcome pack/gift from the Mortgage Company, Water Company and New Kitchen we had installed but nothing from the estate agents...especially as the house purchase was relatively large. But overall, excellent service....
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Comment on agent fees
N/A House buyer therefore no fee to estate agent
Was this helpful? Yes
Apr 01,2016
Minithumbup
By:
Apr 01,2016
0 people found
this helpful
Me and my husband have recently purchased a property through Robert Oulsnam and the whole process form start to finish has been a positive one. Each member of staff we had contact with was very professional, and made the process as stress free as possible. They were flexible with arranging viewings on the property and responded to our calls or emails in a reasonable time frame. Overall, we were very impressed with the service Robert Oulsnam estate agents have and would highly recommend....
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Mar 16,2016
Minithumbup
By:
Mar 16,2016
0 people found
this helpful
Throughout the process, from initial contact to collection of the keys to our new home, the service was impeccable and friendly. We felt that the move might not have happened without Antoinette's determination to chase up what was happening up and down the chain....
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Agent Fees

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Last updated at 9:05 AM 09/08/2016 by allAgents

Complaints Procedure

We have a complaints procedure with appeal to the Ombudsman Service: Property.

Contact Julie Powell at Head Office or email Julie@oulsnam.net
Last updated at 9:05 AM 09/08/2016 by allAgents

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