Robert Manning
2.8/5, 17 reviews
53% recommended
100% lettings valuation accuracy
77% lettings fee satisfaction



Property Features

Lettings specialists in South London and East London:We can get your property let within 14 days at market rate – or we give you your money back*. Minimise your voids and call us today on 0203 725 8399. Our services include• Free no obligation advice and property assessment• Rent Guarantee• Let Only• Pre-let service• ... show more Lettings specialists in South London and East London:
We can get your property let within 14 days at market rate – or we give you your money back*. Minimise your voids and call us today on 0203 725 8399.
Our services include
• Free no obligation advice and property assessment
• Rent Guarantee
• Let Only
• Pre-let service
• Tenant find
• Letting & rent collection
• Property management department
• Corporate Lettings: Employee Relocation, Long Term Company Lets, Short Term Lets, Vetted and Quality Occupants
• Additional Services : Tenant Vetting, Inventory Checking, Deposit Protection

...left to get your reviews in for the
2024 allAgents People Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 100% 77% £420 £2,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 2 7 0 0 0 0 6 1
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NALS TPOS Lettings TPOS DPS SAGEagent

“These people are bandits not estate agents!P......”

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Mar 21,2022
Minithumbdown
By: 'Cristian'
Mar 21,2022
0 people found
this helpful
These people are bandits not estate agents! Please avoid! I paid my holding deposit late January and still waiting for it to be paid back to me No reply to any emails, you can’t talk to anyone, they only have people taking messages Appalling…...
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“I have been waiting for almost 3 months for m......”

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Mar 07,2022
Minithumbdown
By: 'Colin'
Mar 07,2022
0 people found
this helpful
I have been waiting for almost 3 months for my deposit to be paid back after vacating the property. I have phoned 11 times since and am always told someone will phone me back but no one has. Absolutely appalling. I also only took the property as ...
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“Awful real estate, keep away...”

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Oct 19,2021
Minithumbdown
By: 'Apostolos'
Oct 19,2021
0 people found
this helpful
More than 2 months after I have vacated the property I'm still waiting for my deposit. And from what I've read on other reviews it looks like they're doing it systematically. Liars, incapable and bad in communicating. Keep away...
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“Incompetent landlords...”

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Sep 29,2020
Minithumbdown
Julie
By: 'Tracy'
Sep 29,2020
3 people found
this helpful
Poor communication throughout tenancy. My son had the tenancy agreement - I am his guarantor. After vacating property and taking photographs as evidence that his room was left in an immaculate condition, Robert Manning tried to charge him for unnecessary cleaning. DPS are involved; Robert ...
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“They are withholding my money from the DPS af......”

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Sep 29,2020
Minithumbdown
Julie
By: 'Joseph'
Sep 29,2020
2 people found
this helpful
They are withholding my money from the DPS after 6 weeks of vacating the property. For their evidence they submitted photos of the wrong property to try and claim part of my deposit! Currently ongoing with the DPS after all this time. Awful communication when trying ...
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“Extremely professional and helpful...”

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Oct 28,2019
Minithumbup
Julie
By: 'Arun'
Oct 28,2019
1 people found
this helpful
I highly recommend Robert Manning for my property management. Julie and the team have been extremely professional and helpful. They always respond quickly and thoroughly to all our questions....
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“Outstanding customer service!!!...”

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Oct 25,2019
Minithumbup
Helen
By: 'Helen'
Oct 25,2019
0 people found
this helpful
Using Robert Manning to manage my property has been an easy and reliable service. Really pleased. Chris has helped efficiently if there have been any issues...
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“Very poor, shameful service...”

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Nov 05,2018
Minithumbdown
By: 'Vivian'
Nov 05,2018
5 people found
this helpful
10 July. Having requested a viewing at the property in Vivian Ave 23. I was presented with a clean and new looking converted house with each room ensuite. The property agent gladly shown me the apartment which I thanked and left. 11 July. I have asked the property ...
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Comment on agent fees
This agency deserved no agency fee at all. This agency should pay.
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“Everything went smoothly!...”

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Oct 10,2018
Minithumbup
By: 'Alex'
Oct 10,2018
0 people found
this helpful
It was very easy and straight forward with them. They found us a rental which matched our criteria 5/5...
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“Very poor service from Robert Manning Lettings. They don't do ......”

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Nov 30,2017
Minithumbdown
By: 'Tenant'
Nov 30,2017
9 people found
this helpful
Very poor service from Robert Manning Lettings. They don't do any of the maintenance and management aspects of their role. They expect payments for things they don't do and demand money without any explanation. They *were dishonest, money-grabbing and untrustworthy. They have been abusive by ...
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“SHOCKINGLY POOR SERVICE. Vacated the property in April. After 5 months ......”

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Sep 06,2017
Minithumbup
By: 'GM'
Sep 06,2017
6 people found
this helpful
SHOCKINGLY POOR SERVICE. Vacated the property in April. After 5 months of emails and phone calls my deposit has not been returned yet. AVOID LIKE THE PLAGUE....
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“Arranged a viewing for a property on a Saturday morning, ......”

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Aug 27,2015
Minithumbdown
By: 'Andrews'
Aug 27,2015
8 people found
this helpful
Arranged a viewing for a property on a Saturday morning, received 4 email reminders prior to the viewing asking that I ensure I attend as 'we have gone through significant lengths to organise these viewings and coordinate with landlords/tenants.' On the morning of the ...
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“Great company, we have no complaints to make at all. ......”

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Mar 13,2015
Minithumbup
By: 'Ms/Mr'
Mar 13,2015
2 people found
this helpful
Great company, we have no complaints to make at all. Our property has had a lot of issues over the past year and everytime something has happened, they have been on to it straight away....
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“We are so glad we decided to work with the ......”

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Mar 12,2015
Minithumbup
By: 'Mr'
Mar 12,2015
1 people found
this helpful
We are so glad we decided to work with the Robert Manning team and have already recommended them more than once....
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“After speaking with several agents (and even trying one who ......”

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Mar 11,2015
Minithumbup
J.
By: 'Zhana'
Mar 11,2015
1 people found
this helpful
After speaking with several agents (and even trying one who did not work out for us), Julie impressed us at every turn. Me and my partner both work in central London, so we expect a high level of service. Julie's strategy to let our property ...
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“Hi FionaIt is fine to give the deposit back, the ......”

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Sep 05,2014
Minithumbup
J.
By: 'J.'
Sep 05,2014
0 people found
this helpful
Hi Fiona It is fine to give the deposit back, the place looked very clean inside. I am pleased that you are happy to be our agents (Robert Manning) and the speed the fitted window locks¢â‚¬Â. J. Wisely...
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“My husband and I wanted an agent that told us ......”

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Sep 05,2014
Minithumbup
Mikeal
By: 'Brain'
Sep 05,2014
0 people found
this helpful
My husband and I wanted an agent that told us the truth about the market, our property, the process and our expectations. When you are trusting someone with ¢â‚¬Ëœyour pension', you need to have complete faith and trust in that person. Mikeal at Robert Manning ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Complaints Procedure
Robert Manning prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with. Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :

2. Please refer the complaint to our Customer Services Department. ([email protected]). Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate Robert Manning representative within 21 working days. This representative will be a senior member of the team managing the issues on which you have reason to complain.

3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a Robert Manning representative will be received within 21 working days. We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of Robert Manning by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which robertmanning.co.uk are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take. They will then consider the complaint and review the matter.
Last updated at 5:12 PM 17/12/2015 by Julie Davies

Awards won by Robert Manning

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