Lettings specialists in South London and East London:
We can get your property let within 14 days at market rate – or we give you your money back*. Minimise your voids and call us today on 020
Read full description...Lettings specialists in South London and East London:
We can get your property let within 14 days at market rate – or we give you your money back*. Minimise your voids and call us today on 0203 725 8399.
Our services include
• Free no obligation advice and property assessment
• Rent Guarantee
• Let Only
• Pre-let service
• Tenant find
• Letting & rent collection
• Property management department
• Corporate Lettings: Employee Relocation, Long Term Company Lets, Short Term Lets, Vetted and Quality Occupants
• Additional Services : Tenant Vetting, Inventory Checking, Deposit Protection
Nov 30,2017
Minithumbdown
By: 'Tenant'
Nov 30,2017
6 people found
this helpful
Very poor service from Robert Manning Lettings. They don't do any of the maintenance and management aspects of their role. They expect payments for things they don't do and demand money without any explanation. They *were dishonest, money-grabbing and untrustworthy. They have been ...
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Sep 06,2017
Minithumbup
By: 'GM'
Sep 06,2017
5 people found
this helpful
SHOCKINGLY POOR SERVICE. Vacated the property in April. After 5 months of emails and phone calls my deposit has not been returned yet. AVOID LIKE THE PLAGUE....
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Aug 27,2015
Minithumbdown
By: 'Andrews'
Aug 27,2015
7 people found
this helpful
Arranged a viewing for a property on a Saturday morning, received 4 email reminders prior to the viewing asking that I ensure I attend as 'we have gone through significant lengths to organise these viewings and coordinate with landlords/tenants.' On the morning of the ...
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Mar 13,2015
Minithumbup
By: 'Ms/Mr Despi'
Mar 13,2015
2 people found
this helpful
Great company, we have no complaints to make at all. Our property has had a lot of issues over the past year and everytime something has happened, they have been on to it straight away....
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Mar 12,2015
Minithumbup
By: 'Mr Saj'
Mar 12,2015
1 people found
this helpful
We are so glad we decided to work with the Robert Manning team and have already recommended them more than once....
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Mar 11,2015
Minithumbup
By: 'Zhana Azzouz'
Mar 11,2015
1 people found
this helpful
After speaking with several agents (and even trying one who did not work out for us), Julie impressed us at every turn. Me and my partner both work in central London, so we expect a high level of service. Julie's strategy to let our property ...
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Sep 05,2014
Minithumbup
By: 'J. Wisely'
Sep 05,2014
0 people found
this helpful
Hi Fiona It is fine to give the deposit back, the place looked very clean inside. I am pleased that you are happy to be our agents (Robert Manning) and the speed the fitted window locks¢â‚¬Â. J. Wisely...
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Sep 05,2014
Minithumbup
By: 'Brain Baker'
Sep 05,2014
0 people found
this helpful
My husband and I wanted an agent that told us the truth about the market, our property, the process and our expectations. When you are trusting someone with ¢â‚¬Ëœyour pension', you need to have complete faith and trust in that person. Mikeal at Robert Manning ...
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Agent Fees

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Last updated at 5:12 PM 17/12/2015 by Julie Davies

Complaints Procedure

Complaints Procedure
Robert Manning prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with. Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem :

2. Please refer the complaint to our Customer Services Department. (admin@robertmanning.co.uk). Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate Robert Manning representative within 21 working days. This representative will be a senior member of the team managing the issues on which you have reason to complain.

3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a Robert Manning representative will be received within 21 working days. We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of Robert Manning by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which robertmanning.co.uk are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take. They will then consider the complaint and review the matter.
Last updated at 5:12 PM 17/12/2015 by Julie Davies

Awards won by Robert Manning

Individual Branch Awards


Canary Wharf London
25 Canada Square, London E14 5LQ
(6)
London
201a Victoria Street, London SW1E 5NE
(1)


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