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Jun 03,2016
Minithumbup
By:
Jun 03,2016
0 people found
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disappointed from start to finish with this agency. 1. after paying 6 months rent up front the main toilet didn't flush that meant a month practically, with no main tilet while they decided wether the landlord wanted to pay 2. sent people round to view unattended as they do not work after5pm or Saturday I am a woman on my own 3. Milked extra month rent out of me and when I left the property 3 days early after paying my rent. they tried to charge over 200 pounds to clean a property I had left imm...
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Comment on agent fees
bad with any complaints I had regarding repairs of fixtures. tried to scam extra cleaning fees rather than returning my deposit
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Jan 26,2016
Minithumbdown
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Jan 26,2016
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I went through robert bell to rent a property. They freely took my money knowing that i would not be granted a tenancy. The agent (paddy) even though i told him i would receive a 'needing a guarantor' request still processed my application telling me that if i offered 6 months up front rent then i would be fine. In the end i offered 6 months up front, and a guarantor and he would not help in any way to try and secure me the tenancy. they were completely unhelpful and despite me fulfilling all th...
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Comment on agent fees
They WILL take your money even if you are completely honest with them about your situations and if they say you will be fine if offering 6 months up front and a guarantor (of which i did) they are LYING and will take your money and give you any story just to take your money!
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Jan 10,2014
Minithumbdown
By:
Jan 10,2014
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Robert Bell and co must be the worst local family business i have ever dealt with in my life, they think they are above everyone in Horncastle and it seems they only have one customer, the landlords or sellers. They do not care about the customers looking to buy or let. After trying these several times for lettings, when i got the oppurtunity to buy i only viewed one of their houses and they were that poor that i refused to look at any property sold by them. When i was looking to rent i was b...
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What agent could do to change your mind?
Remember that people looking to buy or rent are also your customer!!!!!
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Apr 10,2013
Minithumbdown
By:
Apr 10,2013
2 people found
this helpful
Rung them several times to arrange viewings for rental properties they advertised. They gave constant promises to arrange times with existing tenants and call us back but this never happens. Then finally after numerous chasing phone calls they tell you the property has just been let and is no longer available. Furthermore, they advised they\'re not willing to take our details and call if anything else suitable comes onto the market. Apparently this is beyond the scope of an estate agent these...
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What agent could do to change your mind?
Pull their finger out of their backsides and concentrate on a bit of customer service. The lady I spoke to first time round was lovely and chirpy when I first spoke to her because the girl who initially answered the phones miscommunicated that I wanted to rent out my own property. As soon as I corrected her to advise I actually wanted to rent one of their advertised properties she instantly turned into a miserable, uninterested jobsworth.
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May 28,2011
Minithumbdown
By:
May 28,2011
0 people found
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Totally untrustworthy would not recommend or use them again....
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Apr 16,2011
Minithumbdown
By:
Apr 16,2011
0 people found
this helpful
Let the buyer and seller beware, appalling customer service, no feedback provided and as for the complaints procedure - completely dismissive, they obviously don't take complaints seriously....
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By: 53north
Jul 14, 2013
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Have 5 current employer refs, inc. Lloyds of London. 21 yrs satisfied Landlord refs. No cred. trouble. Turned down for smallest flat on their 'Homelet' check. £50 wasted, no comeback. Scam? Revenue Stream?....
Nov 15,2009
Minithumbdown
By:
Nov 15,2009
0 people found
this helpful
Absolutely appalling attitude toward tenants, and shoddy procedures upon checkout leading to a lengthy dispute case which I might add went in our favour....
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