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Rise Sales and Lettings

4.7/5, 127 Reviews
96% Recommended

95% sales valuation accuracy

75% letting valuation accuracy

96% sales fee satisfaction

96% letting fee satisfaction

Contact Us
Rise sales & lettings is one of the leading estate agents in Durham, Chester-le-Street and the surrounding areas. We specialise in sales, lettings and property management and have built a reputation for being quick, honest and professional. Our dedicated team based in the centre of Durham is efficient friendly and
always aiming to exceed your expectations.
Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Sales95.00%96%£50,000£395,000
Lettings75%96%£300£2,100
Review Statistics
From LandlordsFrom TenantsFrom VendorsFrom BuyersFrom Other
GoodBadGoodBadGoodBadGoodBadGoodBad
18117563021011
Areas covered
  • Chester le Street
  • DH1
  • DH2
  • DH3
  • DH4
  • DH5
  • DH6
  • DH7
  • Durham
  • Houghton le spring
Address

Rise Sales and Lettings
3 New ElvetDurham, County Durham
DH1 3AQ
0191 386 5349

Opening Hours
  1. Monday :
  2. Tuesday :
  3. Wednesday :
  4. Thursday :
  5. Friday :
  6. Saturday :
  7. Sunday :
  1. 09:00 - 17:00
  2. 09:00 - 17:00
  3. 09:00 - 17:00
  4. 09:00 - 17:00
  5. 09:00 - 17:00
  6. 09:00 - 14:00
  7. Closed
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Advertise on
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  • ?National Homes Network
  • ?Move With Us
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  • Rightmove
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Latest Properties

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BRANCH ASSET
Very good service. Kept ...

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5 Star Review
UserName

By : 'Chris'
Branch : Durham, 3 New Elvet
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : DH6

7 Dec 2017
People found this helpful0

Very good service. Kept updated with all viewings and inquires. All staff were very friendly and helpful when contacted and replied to questions ... Read Full Review


Comments on Agent Fees

Good fees

Comments (0)Was this helpful?:
Paul was an excellent estate ...

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5 Star Review
UserName

By : 'JC'
Branch : Durham, 3 New Elvet
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : DH1

2 Dec 2017
People found this helpful0

Paul was an excellent estate agent who was very accessible and helpful throughout the process. His advice was was invaluable and I can't recommend him high ... Read Full Review


Comments on Agent Fees

The fees were appropriate and good

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Very helpful and courteous ...

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5 Star Review
UserName

By : 'Tony'
Branch : Durham, 3 New Elvet
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : DH1

15 Sept 2017
People found this helpful0

Very helpful and courteous team, kept us up to date with developments, and gave useful advice. Good presentation of ur ... Read Full Review

Comments (0)Was this helpful?:
Excellent service, in ...

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5 Star Review
UserName

By : 'Bob'
Branch : Durham, 3 New Elvet
Services : Sales (As a Vendor)
Sold price : £205000
Would you recommend ? : Yes
Postcode : DH1

12 Sept 2017
People found this helpful0

Excellent service, in particular managing the emotional anxieties of a very challenging buyer. I don't think this kind of service is set out in the terms and conditions, but made the difference between the sale going through and having to start the sale process all ... Read Full Review

Comments (0)Was this helpful?:
Paul and his team were ...

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5 Star Review
UserName

By : 'Steven'
Branch : Durham, 3 New Elvet
Services : Sales (As a Vendor)
Sold price : £324300
Would you recommend ? : Yes
Postcode : DH1

9 Sept 2017
People found this helpful0

Paul and his team were excellent. They were very professional, polite, friendly and extremely efficient. We would be very happy to recommend them to family and ... Read Full Review


Comments on Agent Fees

Great value.

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Sonja's help and assistance ...

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5 Star Review

By : 'Katie'
Branch : Durham, 3 New Elvet
Services : Letting (As a Tenant)
Rent PCM : £495
Would you recommend ? : Yes
Postcode : DH2

8 Sept 2017
People found this helpful1

Sonja's help and assistance has been fantastic. This move was the first house for my boyfriend and I together, not only was she extremely knowledgeable about the property, the leasing process was easy and all done electronically with no fuss. Unbelievably simple compared to other letting agencies. ... Read Full Review


Comments on Agent Fees

Fee's were some of the cheapest around.

Comments (0)Was this helpful?:
Throughout the whole process ...

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5 Star Review
UserName

By : 'Lynn'
Branch : Durham, 3 New Elvet
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : DH1

8 Sept 2017
People found this helpful0

Throughout the whole process Paul was efficient, professional and extremely helpful. We trusted Pauls judgement from day one. He was able to offer us advice and support during the process but at the same time respected our opinions and decisions. Paul works over and above to go the extra mile even ... Read Full Review


Comments on Agent Fees

Good

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Paul handled all parts of our ...

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5 Star Review
UserName

By : 'Ben'
Branch : Durham, 3 New Elvet
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : DH1

5 Sept 2017
People found this helpful0

Paul handled all parts of our purchase with professionalis. He was also sensitive to the fact we were first time buyers and talked us through all areas of the successful ... Read Full Review


Comments on Agent Fees

Very fair,

Comments (0)Was this helpful?:
Rise provide and excellent ...

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5 Star Review
UserName

By : 'SusanandIan'
Branch : Durham, 3 New Elvet
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : DH1

5 Sept 2017
People found this helpful0

Rise provide and excellent service. All staff are helpful, friendly and a pleasure to deal with. They were always happy to assist with any queries that we had and were approachable throughout the ... Read Full Review


Comments on Agent Fees

Competitive fees

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Absolutely fantastic service ...

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5 Star Review
UserName

By : 'Gareth'
Branch : Durham, 3 New Elvet
Services : Sales (As a Vendor)
Sold price : £79950
Would you recommend ? : Yes
Postcode : DH65

5 Sept 2017
People found this helpful0

Absolutely fantastic service from start to finish. The pictures made our home look spectacular and we received an offer for the full asking price within 2 days of been on the market. What great value for money, Rise were the most competitively priced agents in the Durham area and in my opinion ... Read Full Review


Comments on Agent Fees

Very competitive, the cheapest fees in my area

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We were extremely pleased ...

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5 Star Review
UserName

By : 'David'
Branch : Durham, 3 New Elvet
Services : Sales (As a Vendor)
Sold price : £260000
Would you recommend ? : Yes
Postcode : DH1

5 Sept 2017
People found this helpful0

We were extremely pleased with the high level of professionalism and service provided by Paul on behalf of Rise . Valuation and accompanying marketing were realistic and accurate and ensured we received an offer within three weeks. I was very impressed with the fact that Paul would always respond ... Read Full Review


Comments on Agent Fees

Fees are competitive

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Professional and friendly ...

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5 Star Review
UserName

By : 'John'
Branch : Durham, 3 New Elvet
Services : Sales (As a Vendor)
Sold price : £129000
Would you recommend ? : Yes
Postcode : DH1

18 Aug 2017
People found this helpful0

Professional and friendly service from Paul and the team which covered every aspect of the sale. Sound advice on pricing and presentation of the property which sold very quickly at the price point we were ... Read Full Review


Comments on Agent Fees

Fees were fair, value for money for the service, and not out of line with other agents.

Comments (0)Was this helpful?:
So far, I have found Rise ...

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5 Star Review
UserName

By : 'JB'
Branch : Durham, 3 New Elvet
Services : Letting (As a Owner)
Rent PCM : £395
Would you recommend ? : Yes
Postcode : DH1

1 Aug 2017
People found this helpful0

So far, I have found Rise Lettings to be friendly and efficient. I have recently changed my management agent from another company (who I became worse as time went on) to Rise. My experience so far has been ... Read Full Review


Comments on Agent Fees

I think the fees are reasonable.

Comments (0)Was this helpful?:
I came to Durham as a ...

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5 Star Review

By : 'Rob'
Branch : Durham, 3 New Elvet
Services : Letting (As a Tenant)
Rent PCM : £411
Would you recommend ? : Yes
Postcode : DH1

1 Aug 2017
People found this helpful0

I came to Durham as a postgraduate student this year having rented in London for the past three years and ended up renting a single room in 6 Ashwood through Rise in late September 2016. The experience with Rise couldn't have been more stark to my horrible experiences with exploitative, deceitful ... Read Full Review

Comments (0)Was this helpful?:
Sonya has been helpful, easy ...

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5 Star Review

By : 'Giorgia'
Branch : Durham, 3 New Elvet
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : DH7

28 Jul 2017
People found this helpful0

Sonya has been helpful, easy to reach, and overall competent. Our paperwork was prepared on time, and she was always available to answer our questions in a clear ... Read Full Review


Comments on Agent Fees

A bit higher than expected.

Comments (0)Was this helpful?:
Paul and the team were more ...

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5 Star Review
UserName

By : 'Dinah'
Branch : Durham, 3 New Elvet
Services : Sales (As a Vendor)
Sold price : £236000
Would you recommend ? : Yes
Postcode : DH1

22 Jul 2017
People found this helpful0

Paul and the team were more than helpful, always professional, offering sensible advice and handling all the practical details for me, including viewings. Nothing was too much trouble. Photos and a video of the property were impressive and inviting to prospective buyers. All enquiries were followed ... Read Full Review


Comments on Agent Fees

Tremendous value

Comments (0)Was this helpful?:
I had my property in Durham ...

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1 Star Review

By : 'L.'
Branch : Durham, 3 New Elvet
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : DH1

17 Jul 2017
People found this helpful3

I had my property in Durham rented out for 1 year with Rise, and the tenant was allowed to burn (in the garden) and destroy my furniture, had repainted rooms poorly, and without permission, and had caused large areas of damage to the internal walls. It has taken me a lot of time, money and effort ... Read Full Review


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Comments on Agent Fees

Their fees are average, given the poor service they provide.

Comments (0)Was this helpful?:
Matt and Barbara have been ...

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5 Star Review
UserName

By : 'R'
Branch : Durham, 3 New Elvet
Services : Letting (As a Tenant)
Rent PCM : £405
Would you recommend ? : Yes
Postcode : DH1

14 Jul 2017
People found this helpful0

Matt and Barbara have been excellent estate agents during our time under their care, and they are both also thoroughly nice people. It's helped to have estate agents who are so approachable, and while there have sometimes been minor delays on maintenance, that is to be expected from any busy ... Read Full Review

Comments (0)Was this helpful?:
Have to say that both Paul ...

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5 Star Review
UserName

By : 'Paul'
Branch : Durham, 3 New Elvet
Services : Sales (As a Vendor)
Sold price : £126000
Would you recommend ? : Yes
Postcode : DH7

6 Jul 2017
People found this helpful0

Have to say that both Paul and Daniel were absolutely fantastic in respect of our house sale, Paul took some great photos of our property which we think helped sell it so quickly, just one week and we got over the asking price. Well done ... Read Full Review


Comments on Agent Fees

Very reasonable

Comments (0)Was this helpful?:
We contacted Paul (literally) ...

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5 Star Review
UserName

By : 'Peter'
Branch : Durham, 3 New Elvet
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : DH1

25 May 2017
People found this helpful0

We contacted Paul (literally) just before Christmas, having seen another property we really wanted to move ahead with. Paul was very flexible and worked around our schedules to take photos and discuss marketing strategies and a valuation. We were extremely pleased to receive an offer which allowed ... Read Full Review


Comments on Agent Fees

Reasonable, with a variety of options.

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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

<strong>Customer Complaints Procedure</strong></span></pre> <p><span style="font-size: small;">As a firm accredited by the National Approved Letting Scheme and The Property Ombudsman,</span><br /><span style="font-size: small;">Rise Property Services Limited trading as Rise Estate Agents aims to provide the highest<br />standards </span><span style="font-size: small;">of service to all landlords, tenants, Vendors and buyers but to ensure that your<br />interests are </span><span style="font-size: small;">safeguarded, we offer the following:<b></b></span></p> <p><span style="font-size: small;">If you believe you have grievance, please write in the first instance to <b>Mr Matt Geany</b> at the<br />address below:<b></b></span></p> <p><span style="font-size: small;"><b>3 New Elvet<br /></b></span><b style="font-size: small;">Durham<br /></b><b style="font-size: small;">DH1 3AQ</b> </p> <p><span style="font-size: small;">1. The grievance will be acknowledged within 3 working days of receipt and then investigated<br />thoroughly </span><span style="font-size: small;">in accordance with established “in-house” procedures. A formal written outcome of<br />the complaint will be </span><span style="font-size: small;">sent to you within 21 days. If we require longer than this timescale we<br />will advise you in writing and </span><span style="font-size: small;">confirm our revised response date.</span> </p> <p><span style="font-size: small;">2.  If you remain dissatisfied with the result of the internal investigation, please contact<br /><b>Matthew Geany </b>who will review the complaint.</span></p> <p><span style="font-size: small;">3.  Following the conclusion of our in-house review we will write to you with a final written<br />statement.</span></p> <p><span style="font-size: small;">4.  If you are dissatisfied with the conclusion of the in-house review of the complaint, you<br />can refer the </span><span style="font-size: small;">matter to:<br />The Property Ombudsman, Beckett House, 4 Bridge Street, Salisbury SP1 2LX</span></p>

Last updated at 4/5/2017, 5:15:08 AM by allAgents

Awards won by Rise Sales and Lettings

Regional Awards Won by Rise Sales and Lettings

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