The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.7/5, 127 Reviews
96% Recommended
95% sales valuation accuracy
75% letting valuation accuracy
96% sales fee satisfaction
96% letting fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 95.00% | 96% | £50,000 | £395,000 |
| Lettings | 75% | 96% | £300 | £2,100 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 18 | 1 | 17 | 5 | 63 | 0 | 21 | 0 | 1 | 1 |
Rise Sales and Lettings
3 New Elvet, Durham, County Durham
DH1 3AQ
0191 386 5349








By : 'Chris'
Branch : Durham, 3 New Elvet
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : DH6
Very good service. Kept updated with all viewings and inquires. All staff were very friendly and helpful when contacted and replied to questions ... Read Full Review
Good fees

By : 'JC'
Branch : Durham, 3 New Elvet
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : DH1
Paul was an excellent estate agent who was very accessible and helpful throughout the process. His advice was was invaluable and I can't recommend him high ... Read Full Review
The fees were appropriate and good

By : 'Tony'
Branch : Durham, 3 New Elvet
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : DH1
Very helpful and courteous team, kept us up to date with developments, and gave useful advice. Good presentation of ur ... Read Full Review

By : 'Bob'
Branch : Durham, 3 New Elvet
Services : Sales (As a Vendor)
Sold price : £205000
Would you recommend ? : Yes
Postcode : DH1
Excellent service, in particular managing the emotional anxieties of a very challenging buyer. I don't think this kind of service is set out in the terms and conditions, but made the difference between the sale going through and having to start the sale process all ... Read Full Review

By : 'Steven'
Branch : Durham, 3 New Elvet
Services : Sales (As a Vendor)
Sold price : £324300
Would you recommend ? : Yes
Postcode : DH1
Paul and his team were excellent. They were very professional, polite, friendly and extremely efficient. We would be very happy to recommend them to family and ... Read Full Review
Great value.
By : 'Katie'
Branch : Durham, 3 New Elvet
Services : Letting (As a Tenant)
Rent PCM : £495
Would you recommend ? : Yes
Postcode : DH2
Sonja's help and assistance has been fantastic. This move was the first house for my boyfriend and I together, not only was she extremely knowledgeable about the property, the leasing process was easy and all done electronically with no fuss. Unbelievably simple compared to other letting agencies. ... Read Full Review
Fee's were some of the cheapest around.

By : 'Lynn'
Branch : Durham, 3 New Elvet
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : DH1
Throughout the whole process Paul was efficient, professional and extremely helpful. We trusted Pauls judgement from day one. He was able to offer us advice and support during the process but at the same time respected our opinions and decisions. Paul works over and above to go the extra mile even ... Read Full Review
Good

By : 'Ben'
Branch : Durham, 3 New Elvet
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : DH1
Paul handled all parts of our purchase with professionalis. He was also sensitive to the fact we were first time buyers and talked us through all areas of the successful ... Read Full Review
Very fair,

By : 'SusanandIan'
Branch : Durham, 3 New Elvet
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : DH1
Rise provide and excellent service. All staff are helpful, friendly and a pleasure to deal with. They were always happy to assist with any queries that we had and were approachable throughout the ... Read Full Review
Competitive fees

By : 'Gareth'
Branch : Durham, 3 New Elvet
Services : Sales (As a Vendor)
Sold price : £79950
Would you recommend ? : Yes
Postcode : DH65
Absolutely fantastic service from start to finish. The pictures made our home look spectacular and we received an offer for the full asking price within 2 days of been on the market. What great value for money, Rise were the most competitively priced agents in the Durham area and in my opinion ... Read Full Review
Very competitive, the cheapest fees in my area

By : 'David'
Branch : Durham, 3 New Elvet
Services : Sales (As a Vendor)
Sold price : £260000
Would you recommend ? : Yes
Postcode : DH1
We were extremely pleased with the high level of professionalism and service provided by Paul on behalf of Rise . Valuation and accompanying marketing were realistic and accurate and ensured we received an offer within three weeks. I was very impressed with the fact that Paul would always respond ... Read Full Review
Fees are competitive

By : 'John'
Branch : Durham, 3 New Elvet
Services : Sales (As a Vendor)
Sold price : £129000
Would you recommend ? : Yes
Postcode : DH1
Professional and friendly service from Paul and the team which covered every aspect of the sale. Sound advice on pricing and presentation of the property which sold very quickly at the price point we were ... Read Full Review
Fees were fair, value for money for the service, and not out of line with other agents.

By : 'JB'
Branch : Durham, 3 New Elvet
Services : Letting (As a Owner)
Rent PCM : £395
Would you recommend ? : Yes
Postcode : DH1
So far, I have found Rise Lettings to be friendly and efficient. I have recently changed my management agent from another company (who I became worse as time went on) to Rise. My experience so far has been ... Read Full Review
I think the fees are reasonable.
By : 'Rob'
Branch : Durham, 3 New Elvet
Services : Letting (As a Tenant)
Rent PCM : £411
Would you recommend ? : Yes
Postcode : DH1
I came to Durham as a postgraduate student this year having rented in London for the past three years and ended up renting a single room in 6 Ashwood through Rise in late September 2016. The experience with Rise couldn't have been more stark to my horrible experiences with exploitative, deceitful ... Read Full Review
By : 'Giorgia'
Branch : Durham, 3 New Elvet
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : DH7
Sonya has been helpful, easy to reach, and overall competent. Our paperwork was prepared on time, and she was always available to answer our questions in a clear ... Read Full Review
A bit higher than expected.

By : 'Dinah'
Branch : Durham, 3 New Elvet
Services : Sales (As a Vendor)
Sold price : £236000
Would you recommend ? : Yes
Postcode : DH1
Paul and the team were more than helpful, always professional, offering sensible advice and handling all the practical details for me, including viewings. Nothing was too much trouble. Photos and a video of the property were impressive and inviting to prospective buyers. All enquiries were followed ... Read Full Review
Tremendous value
By : 'L.'
Branch : Durham, 3 New Elvet
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : DH1
I had my property in Durham rented out for 1 year with Rise, and the tenant was allowed to burn (in the garden) and destroy my furniture, had repainted rooms poorly, and without permission, and had caused large areas of damage to the internal walls. It has taken me a lot of time, money and effort ... Read Full Review









Their fees are average, given the poor service they provide.

By : 'R'
Branch : Durham, 3 New Elvet
Services : Letting (As a Tenant)
Rent PCM : £405
Would you recommend ? : Yes
Postcode : DH1
Matt and Barbara have been excellent estate agents during our time under their care, and they are both also thoroughly nice people. It's helped to have estate agents who are so approachable, and while there have sometimes been minor delays on maintenance, that is to be expected from any busy ... Read Full Review

By : 'Paul'
Branch : Durham, 3 New Elvet
Services : Sales (As a Vendor)
Sold price : £126000
Would you recommend ? : Yes
Postcode : DH7
Have to say that both Paul and Daniel were absolutely fantastic in respect of our house sale, Paul took some great photos of our property which we think helped sell it so quickly, just one week and we got over the asking price. Well done ... Read Full Review
Very reasonable

By : 'Peter'
Branch : Durham, 3 New Elvet
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : DH1
We contacted Paul (literally) just before Christmas, having seen another property we really wanted to move ahead with. Paul was very flexible and worked around our schedules to take photos and discuss marketing strategies and a valuation. We were extremely pleased to receive an offer which allowed ... Read Full Review
Reasonable, with a variety of options.
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
<strong>Customer Complaints Procedure</strong></span></pre> <p><span style="font-size: small;">As a firm accredited by the National Approved Letting Scheme and The Property Ombudsman,</span><br /><span style="font-size: small;">Rise Property Services Limited trading as Rise Estate Agents aims to provide the highest<br />standards </span><span style="font-size: small;">of service to all landlords, tenants, Vendors and buyers but to ensure that your<br />interests are </span><span style="font-size: small;">safeguarded, we offer the following:<b></b></span></p> <p><span style="font-size: small;">If you believe you have grievance, please write in the first instance to <b>Mr Matt Geany</b> at the<br />address below:<b></b></span></p> <p><span style="font-size: small;"><b>3 New Elvet<br /></b></span><b style="font-size: small;">Durham<br /></b><b style="font-size: small;">DH1 3AQ</b> </p> <p><span style="font-size: small;">1. The grievance will be acknowledged within 3 working days of receipt and then investigated<br />thoroughly </span><span style="font-size: small;">in accordance with established “in-house” procedures. A formal written outcome of<br />the complaint will be </span><span style="font-size: small;">sent to you within 21 days. If we require longer than this timescale we<br />will advise you in writing and </span><span style="font-size: small;">confirm our revised response date.</span> </p> <p><span style="font-size: small;">2. If you remain dissatisfied with the result of the internal investigation, please contact<br /><b>Matthew Geany </b>who will review the complaint.</span></p> <p><span style="font-size: small;">3. Following the conclusion of our in-house review we will write to you with a final written<br />statement.</span></p> <p><span style="font-size: small;">4. If you are dissatisfied with the conclusion of the in-house review of the complaint, you<br />can refer the </span><span style="font-size: small;">matter to:<br />The Property Ombudsman, Beckett House, 4 Bridge Street, Salisbury SP1 2LX</span></p>
Last updated at 4/5/2017, 5:15:08 AM by allAgents