Richard Kendall Estate Agent
4.9/5, 1034 reviews
97% recommended
93% sales valuation accuracy
98% sales fee satisfaction
87% lettings valuation accuracy
96% lettings fee satisfaction
Richard Kendall Estate Agent, a family firm with family traditions. We are an independent firm with a strong team behind us. We will give you a professional and personal service seven days a week. show more Richard Kendall Estate Agent, a family firm with family traditions. We are an independent firm with a strong team behind us. We will give you a professional and personal service seven days a week.
Estate agents Wakefield | Waskefield Estate Agents | Richard Kendall, Wakefield

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 93% 98% £53,000 £1,420,000
Lettings 87% 96% £320 £1,150
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
45 1 43 5 628 10 278 10 7 7
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA RICS NALS TPOS Sales TPOS Lettings TDS SAGEagent

“Shaun Byford...”

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Nov 16,2019
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Sophie
By: 'Shaun Byford'
Nov 16,2019
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My gratitude goes out to Richard Kendall for selling my property. As soon as the ad went live it attracted instant viewings which in turn resulted in a really quick sale. Sophie my negotiator was a real gem, extremely professional and kept me informed and ...
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By: Richard Kendall Estate Agent
Nov 18, 2019
We are so pleased that we were able to provide you with a speedy sale and you found Sophie professional and informative. Thank you for the great review.

“We would highly recommend using Richard Kenda......”

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Nov 16,2019
Minithumbup
By: 'Louise'
Nov 16,2019
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We would highly recommend using Richard Kendall; as an estate agent, to all of our friends and family. It's a 5 star service in our opinion !...
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“Great experience...”

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Nov 15,2019
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Alison
Tina
By: 'Stephen Walton'
Nov 15,2019
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Having bought our house through this office, I had no hesitation in using Richard Kendalls again to sell it for me. We achieved everything we wanted from the sale, but most importantly Alison and Tina both followed up diligently throughout the sales process to keep ...
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By: Richard Kendall Estate Agent
Nov 15, 2019
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Thank you for your great feedback for our Castleford office. We are so pleased you have used our services having been happy with your house purchase and even more pleased you would still have no hesitation in using us. We look forward to dealing with you in the future if and when you require our services again. ...

“Richard Kendall in Horbury is dealing with ou......”

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Nov 15,2019
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By: 'Elaine Horner'
Nov 15,2019
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Richard Kendall in Horbury is dealing with our rental property in Ossett. Very good service and attention to detail; thank you Jess Judd for your help and support in finding our last tenant and dealing with our future tenant, who is moving into our property ...
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Nov 15, 2019
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Thank you your great review for Jess in our lettings team. It really is appreciated. ...

“Excellent service from start to finish....”

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Nov 14,2019
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Catherine
Jason
By: 'Francis Lambert'
Nov 14,2019
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Excellent service from start to finish. The market appraisal was very good, and the Richard Kendall office arranged viewings very quickly and efficiently. As a result I accepted an offer only six days after the property went on the market. They provided regular updates on ...
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Nov 14, 2019
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Thank you, we really appreciate you taking the time to leave your review. ...

“Amy was extremely helpful and diligent when i......”

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Nov 13,2019
Minithumbup
By: 'Sam Poynton'
Nov 13,2019
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Amy was extremely helpful and diligent when it came to sourcing potential tenants. I found Amy very proactive and was always extremely helpful when I had any questions or concerns. Although we had a problem with the initial applicant, Amy was quick to understand my ...
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By: Richard Kendall Estate Agent
Nov 15, 2019
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Thank you for leaving your review for our Horbury lettings office. ...

“Excellent service...”

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Nov 12,2019
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Matthew
By: 'Alison Webster'
Nov 12,2019
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Very easy to deal with the staff and everyone is very friendly and helpful. Particularly Amy Esberger who helped me through the process of setting up my tenancy and finding suitable tenants....
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Nov 15, 2019
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Thank you for your great review for our Horbury lettings office. ...

“Very efficient service...”

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Nov 11,2019
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Suzanne
Trish
By: 'Pat Marsh'
Nov 11,2019
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Susanne and all the staff were very helpful , in assisting me to sell my property. They provided me with a fast and efficient service....
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Nov 15, 2019
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Thank you for the great review for Suzanne at our Ossett office. ...

“Property Rental...”

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Nov 09,2019
Minithumbup
By: 'Simon Matthews'
Nov 09,2019
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Property Rental We've dealt with Richard Kendall previously so had no hesitation in asking them to manage this rental property. Outstanding service and communication. Thanks Amy, and to the whole team....
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“Sold in the first week...”

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Nov 09,2019
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Catherine
By: 'Andrew Southwell'
Nov 09,2019
0 people found
this helpful
Catherine Kilbride of Richard Kendall expertly kept my wife and I informed at each stage of the process, which was very helpful to us, as we have not been involved in this procedure for over 45 years! The sale went through seamlessly. The original assessment proved ...
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By: Richard Kendall Estate Agent
Nov 11, 2019
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Thank you so much for taking the time to leave your comments regarding the service you have received whilst selling your home through our Wakefield office. We are so pleased you have found the process to be seamless and will certainly pass your comments on to Catherine. May we take this opportunity to wish you all the best in your new home. ...

“Excellent! Highly reccommend...”

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Nov 06,2019
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Ella Murgatroyd
By: 'Joanna Patelka'
Nov 06,2019
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Excellent! Very helpful staff, especially Ella. She is absolutely fantastic, always happy to help. She replies to our all of our queries very quickly. Truly professional service....
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Nov 07, 2019
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Thank you for the 5* review of Ella at our rental department of Richard Kendall Estate Agent ...

“Easy to deal with and sensible valuations...”

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Nov 06,2019
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Shireen
Catherine
By: 'WGMI'
Nov 06,2019
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Having bought several properties through Richard Kendall over the years, I've always found them easy to deal with and sensible prices on the properties. Big thanks to Catherine, Donna, Shireen and Lucy recently....
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Nov 06, 2019
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Thank you so much for leaving your review, it really is appreciated. ...

“Karen did an excellent job with the purchase ......”

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Nov 06,2019
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Karen
By: 'Samantha Moore'
Nov 06,2019
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Karen did an excellent job with the purchase of our property, she was professional, proactive and answered email queries very quickly, our purchase went through very smoothly with no problems. Karen also helped push our sale of our property through from exchange through to completion (...
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“Found a tenant...”

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Nov 05,2019
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Ella Murgatroyd
By: 'Beverley'
Nov 05,2019
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Ella found us a tenant very quickly. She kept us informed was very professional and efficient nothing was too much trouble for her....
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Nov 07, 2019
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Thank you for the 5* review of Ella at our Horbury office of Richard Kendall Estate Agent, ...

“Excellent Service...”

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Nov 05,2019
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Alison
By: 'Alyson Littlefair'
Nov 05,2019
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I cannot speak highly enough in favour of the service we have had from Alison Hopkinson, also of the assistance we have had from Tina Wood when Alison has not been available. Not only has Alison spent a considerable amount of time phoning down the ...
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By: Richard Kendall Estate Agent
Nov 07, 2019
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Thank you so much for your review of Alison at the Castleford office of Richard Kendall Estate Agent, particularly your comments regarding the High Street agent, it is so refreshing to read this. Thanks again. ...

“Super! Great help, and excellent communicatio......”

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Nov 04,2019
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Tina
By: 'Emma L LEDGER'
Nov 04,2019
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this helpful
Super! Great help, and excellent communication. Very thankful. Tina was dealing with the sale and she was fantastic in helping us move into our first home. Will definitely be back again in the future!...
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By: Richard Kendall Estate Agent
Nov 05, 2019
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Wow! thanks so much for leaving this great review about Tina at the Castleford office of Richard Kendall Estate Agent. We wish you many happy years in your first home. ...

“Property sale...”

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Nov 04,2019
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Shireen
Lucy
By: 'mark mandelj'
Nov 04,2019
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This is the second time we have sold a property with Richard Kendalls, and on both occasions we have been very happy with the service provided. We found the staff to be helpful, supportive and always willing to "go the extra mile. A special thanks ...
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By: Richard Kendall Estate Agent
Nov 05, 2019
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Thank you for your 5 star review of Lucy and Shireen at our Wakefield office of Richard Kendall Estate Agent, its pleasing to read that you have used our services previously and on both occasions been happy and found us supportive and helpful. ...

“Mandy from Wakefield office - what a fantastic lady!...”

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Nov 04,2019
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Mandy
Melanie
By: 'Olivia lane'
Nov 04,2019
0 people found
this helpful
I cannot thank Mandy enough for the level of support she gave me throughout a naturally stressful time. Mandy went above and beyond at every opportunity. I was a single first time buyer but she always made me feel that she was in it with ...
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By: Kirsty
Nov 05, 2019
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What a fabulous review of Mandy at our Ossett office of Richard Kendall Estate Agent. Thank you very much for your kind words, we wish you all the best in your first home. ...

“Tina has been amazing through our sale and pu......”

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Oct 31,2019
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Tina
By: 'Mrs c clark'
Oct 31,2019
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Tina has been amazing through our sale and purchase which has taken a long time but through no fault of her. Every step of the way she has been very informative and helpful....
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By: Richard Kendall Estate Agent
Oct 31, 2019
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Sorry to read your sale and purchase took longer than usual to complete, but we are happy to read that Tina was able to assist you every step of the way. Thank you for the 5 star review and we will pass these comments on to Tina at the Castleford office of Richard Kendall Estate Agent. ...

“Lisa did an excellent job with the sale of ou......”

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Oct 30,2019
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Lisa
By: 'Samantha Moore'
Oct 30,2019
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Lisa did an excellent job with the sale of our property. She was professional, proactive and always responded to queries straight away. If it wasn’t for Lisa chasing up all parties to push the exchange through in time for our completion date (which was ...
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By: Kirsty
Oct 31, 2019
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Thank you for the recommendation of Lisa at our Pontefract office of Richard Kendall Estate Agent. ...

“I would like to take this opportunity to thank all the staff...”

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Oct 28,2019
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Melanie
By: 'Mr Mellor'
Oct 28,2019
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'I would like to take this opportunity to thank all the staff and in particular Melanie Robinson their dedication and professional expertise in selling my late mother's house in Horbury. They kept me up to date and aware of all that was taking place as ...
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By: Richard Kendall Estate Agent
Oct 31, 2019
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Thank you for the 5* review of Melanie and the staff at our Ossett office of Richard Kendall Estate Agent. We are happy to read that you found them professional at all times throughout the sale. ...

“Very helpful & friendly...”

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Oct 25,2019
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Melanie
By: 'John Sudworth'
Oct 25,2019
0 people found
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I thought they were very helpful & friendly throughout the sale process, from putting the property up for sale to completion. The completion took longer than anticipated because trust property was involved, but Melanie was in constant contact with the solicitors, the buyers and myself to ...
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By: Richard Kendall Estate Agent
Oct 25, 2019
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Thank you for taking the time to leave your review for Melanie and the Ossett office, it really is appreciated. ...

“Excellent customer service, Mandy followed up......”

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Oct 22,2019
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Mandy
By: 'Fay'
Oct 22,2019
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Excellent customer service, Mandy followed up on everything required swiftly and kept us up to date on the progress. Have used previously and would use again....
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By: Richard Kendall Estate Agent
Oct 22, 2019
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Thank you so much for taking the time out to leave your comments regarding the service you received at our Ossett office. ...

“Excellent staff at the Ossett branch...”

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Oct 22,2019
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Melanie
By: 'Victoria Mitchell'
Oct 22,2019
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All of the staff at the Ossett branch were very helpful and knowledgeable; Melanie dealt with our sale and we cannot rate her highly enough; professional and friendly, she oversaw our sale very efficiently, dealing with everything calmly and keeping us informed at all times. ...
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“Lisa is an absolute star....”

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Oct 15,2019
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Lisa
By: 'Anita James'
Oct 15,2019
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Lisa was an absolute star from start to finish. She was proactive, well organised, professional and always on the ball, chasing progress etc. Nothing was too much trouble, she was on hand to offer advice/suggestions and encouragement every step of the way. Lisa is ...
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By: Kirsty
Oct 15, 2019
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Thank you Anita for your very kind words for Lisa and the staff at the Pontefract office of Richard Kendall Estate Agent. We are pleased to read that you found the service professional and proactive. ...

“The agents were all fantastic! They contacted......”

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Oct 07,2019
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Shireen
Lucy
By: 'ERICA SANCHEZ ESCOBAR'
Oct 07,2019
0 people found
this helpful
The agents were all fantastic! They contacted us regulary to keep us informed of everything and the whole process ran smoothly. Lucy & Shireen, especially, were lovely and extremely helpful! They were also very patient and always keen to answer all our questions. We would definitely ...
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By: Richard Kendall Estate Agent
Oct 08, 2019
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Thank you for the 5* review of Lucy and Shireen at our Wakefield office of Richard Kendall Estate Agent. We're happy to read that you found us fantastic, patient and extremely helpful. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

OUR COMPLAINTS PROCEDURE


 


We are committed to providing a high quality Estate Agency service to all our clients and members of the public.  When something goes wrong we need you to tell us about it.  This will help us to improve our standards.


If you have a complaint, please write to the Manager of the office about which you have the complaint – either Wakefield, Ossett, Horbury or Normanton and they will deal with your complaint.


What will happen next?


 



  1. We will send you a letter acknowledging your complaint, within 3 working days and will ask you to confirm or explain any further details we need. 

  2. We will record your complaint in our central register and open a file for your complaint.  We will do this within 2 working days of receiving your complaint.

  3. We will then, promptly, start to investigate your complaint.  A formal written outcome of our investigation will be sent to you within 15 working days of the receipt of your complaint.  Our investigation may involve one or more of the following steps:


 



  • We may ask the member of staff who acted for you to reply to your complaint.

  • We may examine their reply and the information in your complaint file.  We may then ask them for more information.  This will take up to 3 working days from receiving their reply and the file.


 



  1. We may feel it beneficial to invite you to meet with us to discuss and hopefully resolve your complaint.  We will do this within 3 working days of receiving all the details we need from the member of staff who acted for you.

  2. Within 3 working days of the meeting we will write to confirm what took place and any solutions we have agreed with you.  If you do not want a meeting, it is not possible or it is considered not necessary, we will send you a detailed reply to your complaint. 

  3. At this stage, if you are still not satisfied, you can contact us again.  Our Partners Claire Kendall and Simon Kendall will then arrange to review our decision within 10 working days.  In the event that the complaint is about, or involves Claire Kendall or Simon Kendall, then Richard Kendall, The Principal will review our decision instead.

  4. We will let you know the result of the review within 5 working days of the end of the review.  At this time we will write to you confirming our final position on your complaint and explaining our reasons.  We will also provide you with the Consumer Guide provided by Property Ombudsman for Estate Agents.  A copy of the The Property Ombudsman’s Code of Practice for Residential Estate Agents will also be provided to you, upon request. 


 


If we have to change any of the timescales above, we will let you know and explain why.

Last updated at 1:00 AM 01/01/1970 by

Awards won by Richard Kendall Estate Agent

Individual Branch Awards

Pontefract, WF8

Normanton, WF6

Ossett, WF5

Wakefield, WF4

Castleford, WF10

Wakefield, WF1


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Richard Kendall Estate Agent