Richard Kendall Estate Agent
4.9/5, 1159 reviews
97% recommended
93% sales valuation accuracy
98% sales fee satisfaction
90% lettings valuation accuracy
97% lettings fee satisfaction
Richard Kendall Estate Agent, a family firm with family traditions. We are an independent firm with a strong team behind us. We will give you a professional and personal service seven days a week. show more Richard Kendall Estate Agent, a family firm with family traditions. We are an independent firm with a strong team behind us. We will give you a professional and personal service seven days a week.
Estate agents Wakefield | Waskefield Estate Agents | Richard Kendall, Wakefield

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 93% 98% £53,000 £20,225,000
Lettings 90% 97% £320 £1,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
57 1 55 5 697 11 307 12 7 7
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA RICS NALS TPOS Sales TPOS Lettings TDS SAGEagent
Images & Videos

“Fantastic service from start to finish. Very ......”

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Apr 01,2020
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Suzanne
Donna
By: 'Richard Whiteman'
Apr 01,2020
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Fantastic service from start to finish. Very friendly every step of the way. Would highly recommend them. Suzanne & Donna were fantastic....
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Apr 02, 2020
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Thank you for your review. ...

“Mandy - Excellent Service......”

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Apr 01,2020
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Mandy
By: 'Andy Boyd'
Apr 01,2020
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Mandy was exceptional throughout the process from start to finish. As a first time buyer, she provided support and guidance and every opportunity and was very proactive in giving updates. I would highly recommend Mandy and the RK team....
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Apr 02, 2020
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Thank you for your review for Mandy and the Ossett branch. ...

“Fantastic, local service with (absolutely lovely) real people...”

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Mar 28,2020
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Suzanne
Donna
By: 'Hannah Roper'
Mar 28,2020
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Amidst Coronavirus craziness, Suzanne and Donna did a fantastic job ensuring that the sale of our house in Ossett completed yesterday, we are so grateful to them. Throughout our whole dealing with Richard Kendall we have been so impressed with both Suzanne and Donna’s ...
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By: Richard Kendall Estate Agent
Mar 30, 2020
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Thank you so much for taking the time to leave your great comments for Suzanne and Donna. In these strange times its great to hear that you still feel we are doing a fantastic job and it is very much appreciated! ...

“Would definitely recommend the Ossett branch ......”

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Mar 27,2020
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By: 'Maria Donohoe'
Mar 27,2020
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Would definitely recommend the Ossett branch if Richard Kendalls. We dealt with Mandy who kept us informed at all times, she is very calm & 100% knows her job. Thank you again for getting us moved within 8 weeks...
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By: Richard Kendall Estate Agent
Mar 30, 2020
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We are so pleased that you would recommend the Ossett branch and Mandy in particular. Thanks for leaving your review. ...

“We sold our property using Richard Kendall's ......”

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Mar 18,2020
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By: 'Paul Blackhurst'
Mar 18,2020
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We sold our property using Richard Kendall's and found them highly efficient and professional. Our contact there Liz Cooke was friendly, courteous and completely helpful, couldn't have wished for better Paul Blackhurst...
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Mar 18, 2020
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Thank you so much for your great review! We are so happy you have been happy with the service provided by Liz and Richard Kendall Estate Agent. ...

“Excellent...”

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Mar 16,2020
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Elizabeth
By: 'Lisa Sutcliffe We'
Mar 16,2020
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Elizabeth Cooke at Richard Kendal in Wakefield was brilliant from start to finish. Very proefessional and great personality, which was refreshing. Would definitely recommend her and the estate agents....
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Mar 16, 2020
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Thank you for your review for Liz at our Wakefield office. ...

“Worked Hard...”

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Mar 16,2020
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Elizabeth
By: 'Ste'
Mar 16,2020
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This was a difficult purchase, severely issues slowing it down. However Liz worked very hard to help overcome the problems and get it over the line...
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Mar 16, 2020
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Thank you for your review for Liz at our Wakefield office. ...

“I have recently sold a property I inherited.......”

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Mar 12,2020
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Elizabeth
By: 'John Martin Colley'
Mar 12,2020
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I have recently sold a property I inherited. Liz Cooke has been my direct personal contact at Richard Kendall, estate agents. Not living locally, I valued her regular contact by phone and e mail. Liz has a highly professional attitude and friendly personality and I ...
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By: Richard Kendall Estate Agent
Mar 12, 2020
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These kind words really have made Liz's day. Thank you so much for taking the time out to leave a 5* review for Liz. It is very much appreciated. ...

“As usual excellent service from Mandy and the......”

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Mar 10,2020
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Mandy
Melanie
By: 'David Oldroyd'
Mar 10,2020
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As usual excellent service from Mandy and the team at Ossett. Always proactive in keeping a sale going and at the same time easy to deal with and pleasant. Best estate agent in the area in easy reach and generously proportioned ! Thanks...
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By: Richard Kendall Estate Agent
Mar 11, 2020
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Thank you so much for the great review, it really is appreciated. ...

“From my first meeting with the surveyor/value......”

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Mar 09,2020
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Jason
By: 'Roy Griffiths'
Mar 09,2020
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From my first meeting with the surveyor/valuer and then dealing with the office sales staff I have received a professional service . Amanda and Joanne gave me regular updates by telephone and e mail following viewings and offers. I feel I have been given good ...
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Mar 09, 2020
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Thank you so much for the 5* review for Jason, Joanne and Amanda at the Wakefield office. ...

“I sold my property with Richard Kendall and E......”

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Mar 06,2020
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Elizabeth
By: 'jonathan forte'
Mar 06,2020
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I sold my property with Richard Kendall and Elizabeth was fantastic! Gave me updates every other day regarding the sale. Keeping on top of the solicitors. Overall I would highly recommend Richard Kendall and Elizabeth....
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“we have just completed on the sale of one of ......”

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Mar 06,2020
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Lisa
By: 'Eileen Greenhough'
Mar 06,2020
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we have just completed on the sale of one of our properties. Lisa has been brilliant all the way through our sale from instruction to completion. updating us all the way through and chasing solicitors on both sides when they failed to update us thus ...
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By: Richard Kendall Estate Agent
Mar 06, 2020
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Thank you so much for taking the time to leave your review for our Pontefract office. We are so happy you have Lisa to be "absolutely brilliant" - we think so too! We really appreciate your comments and look forward to dealing with you in your next sale. ...

“New home......”

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Mar 05,2020
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Elizabeth
By: 'KAREN DENTON'
Mar 05,2020
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We purchased our new home through Richard Kendall. Liz was extremely helpful and informative. She kept us up to date with progress and was always there when we needed advice, on what steps to take next. Liz made the process of buying much less stressful....
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By: Richard Kendall Estate Agent
Mar 05, 2020
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Thank you for taking the time to leave your review. We are so pleased you have been happy with the service. ...

“Richard Kendall Property Marketing Altofts & Normanton...”

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Feb 29,2020
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Sarah
By: 'Stephen Fountain'
Feb 29,2020
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We engaged Richard Kendall to market our property and would highly recommend them. They arranged many property viewings and were quick to feedback comments from potential buyers. Their communication was fantastic, regularly giving us a call to tell us how our marketing was going. When ...
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By: Richard Kendall Estate Agent
Mar 02, 2020
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What a fabulous review for Sarah and the Normanton office. Thank you so much for taking the time out to share your positive experience. ...

“Brilliant communication throughout ......”

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Feb 21,2020
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Amanda Dyson
Joanne
By: 'DB'
Feb 21,2020
0 people found
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Just sold my late aunt’s house - were brilliantly communicative throughout the process, including navigating a few tricky moments, which was particularly important to me as I’m based miles away and needed someone trusted on the ground. Won’t need another estate agent ...
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Feb 21, 2020
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Thank you so much for taking the time to leave your comments on the service received from Joanne and Amanda. We are so pleased you would recommend us. ...
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Complaints Procedure

OUR COMPLAINTS PROCEDURE


 


We are committed to providing a high quality Estate Agency service to all our clients and members of the public.  When something goes wrong we need you to tell us about it.  This will help us to improve our standards.


If you have a complaint, please write to the Manager of the office about which you have the complaint – either Wakefield, Ossett, Horbury or Normanton and they will deal with your complaint.


What will happen next?


 



  1. We will send you a letter acknowledging your complaint, within 3 working days and will ask you to confirm or explain any further details we need. 

  2. We will record your complaint in our central register and open a file for your complaint.  We will do this within 2 working days of receiving your complaint.

  3. We will then, promptly, start to investigate your complaint.  A formal written outcome of our investigation will be sent to you within 15 working days of the receipt of your complaint.  Our investigation may involve one or more of the following steps:


 



  • We may ask the member of staff who acted for you to reply to your complaint.

  • We may examine their reply and the information in your complaint file.  We may then ask them for more information.  This will take up to 3 working days from receiving their reply and the file.


 



  1. We may feel it beneficial to invite you to meet with us to discuss and hopefully resolve your complaint.  We will do this within 3 working days of receiving all the details we need from the member of staff who acted for you.

  2. Within 3 working days of the meeting we will write to confirm what took place and any solutions we have agreed with you.  If you do not want a meeting, it is not possible or it is considered not necessary, we will send you a detailed reply to your complaint. 

  3. At this stage, if you are still not satisfied, you can contact us again.  Our Partners Claire Kendall and Simon Kendall will then arrange to review our decision within 10 working days.  In the event that the complaint is about, or involves Claire Kendall or Simon Kendall, then Richard Kendall, The Principal will review our decision instead.

  4. We will let you know the result of the review within 5 working days of the end of the review.  At this time we will write to you confirming our final position on your complaint and explaining our reasons.  We will also provide you with the Consumer Guide provided by Property Ombudsman for Estate Agents.  A copy of the The Property Ombudsman’s Code of Practice for Residential Estate Agents will also be provided to you, upon request. 


 


If we have to change any of the timescales above, we will let you know and explain why.

Last updated at 1:00 AM 01/01/1970 by

Awards won by Richard Kendall Estate Agent

Individual Branch Awards

Pontefract, WF8

Normanton, WF6

Ossett, WF5

Wakefield, WF4

Castleford, WF10

Wakefield, WF1


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