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Richard Kendall Estate Agent, a family firm with family traditions. We are an independent firm with a strong team behind us. We will give you a professional and personal service seven days a week.
 
Website not available Properties for sale
Properties for rent
Nov 16,2017
Minithumbup
Donna Wright
Sarah Whalley
By: 'jason'
Nov 16,2017
0 people found
this helpful
Excellent service. Friendly family feel. Always happy to help and answer questions.always keeps you updated with the process. No questions are ever too much trouble for them . And you no you are getting the correct answer with all the years of knowledge they hold within selling and buying . Which is great feeling when it is so stressful but they are there calm and help you through it . Would recommend Richard Kendal's. I have just sold through Wakefield office, and bought through Normanton ...
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Comment on agent fees
Fantastic. You get more service as standard. With super fees
Was this helpful? Yes
Nov 13,2017
Minithumbup
By: 'DONNA'
Nov 13,2017
0 people found
this helpful
I would like to take the time to thank all the staff involved at Richard Kendall Normanton, for helping us with our purchase....
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Was this helpful? Yes
Nov 08,2017
Minithumbup
Elizabeth Cooke
By: 'jason'
Nov 08,2017
2 people found
this helpful
What makes a good estate agent outstanding? The simple answer is Liz Cooke ...an exemplary professional who delivers excellence and praiseworthy service. Liz is certainly an asset to Richard Kendall's. Throughout the process Liz ensured information was relayed to me and her shear tenacity ensured the sale of my property....
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Comment on agent fees
Really competitive. Offers more than most as standard.
Was this helpful? Yes
By: Richard Kendall Estate Agent
Nov 08, 2017
View all comments (1)
Thank you so much for your wonderful review for Liz Cooke here at our Wakefield office. It really is appreciated (as were the flowers you bought her, that brought a very big smile to her face). Liz really is a great asset to Richard Kendall Estate Agent and we're so very pleased that you received such good service in the sale of your property. ...
Nov 08,2017
Minithumbup
Jayne Elbeck-C
By: 'Gaynor'
Nov 08,2017
0 people found
this helpful
A thorough and good on selling my property. Jayne was very efficient from start to finish, she kept me well informed of the progress. Would highly recommend Richard Kendall to anyone...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 07,2017
Minithumbup
Joanne Metcalfe
Amanda Dyson
By: 'Thomas g bell'
Nov 07,2017
0 people found
this helpful
Thank you for all your help in selling my property. Both amanda and joanne were helpful throughout and replied promptly to my queries....
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Was this helpful? Yes
Nov 07,2017
Minithumbup
Lisa Wood
Jody Murphy
By: 'Mr & Mrs G'
Nov 07,2017
0 people found
this helpful
Very pleased with the purchase of my property through the Pontefract office of Richard Kendall. Communication from both Lisa Wood and Jody Murphy was excellent. Professional, friendly and proactive. Recommend Agent....
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Comment on agent fees
The fees are very reasonable and competitive for the professional, honest and competent service received.
Was this helpful? Yes
By: Claire Kendall
Nov 08, 2017
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Many thanks for taking the time to write your review for Lisa and Jody here at the Pontefract office at Richard Kendall Estate Agent. We are glad that you were happy with the service you received. ...
Nov 06,2017
Minithumbup
By: 'Anthea'
Nov 06,2017
0 people found
this helpful
Excellent service from Kelly and anyone else who me and my partner spoke to throughout. Nothing was ever too much trouble for anyone when we had a query or just wanted an update on our application someone always got back to us us soon as possible. They all made moving home an enjoyable experience and would highly recommend them to anyone...
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Nov 06,2017
Minithumbup
Wendy Brown
By: 'Steven Smith'
Nov 06,2017
0 people found
this helpful
I must stress I am tenant. Working with Wendy Brown has been a pleasure. I have found Richard Kendall to be the only agent that gets the balance between supporting the tenant and the landlord exactly right. When I first moved in to my home, the office was nothing but supportive, even though with the situation I was in I didn't think I would pass the credit check, they told me the worst that could happen, but they would always discuss the situation with the landlord. Thankfully it wasn�...
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Comment on agent fees
All tenants fees are reasonble
Was this helpful? Yes
Nov 01,2017
Minithumbup
Wendy Brown
By: 'Lisa'
Nov 01,2017
0 people found
this helpful
I have worked with Richard Kendall's for over 6 years. I have two properties with them. They have always found reliable tenants who remain up to date with rent payments and who leave the properties in good condition. My 'empty time' between rentals has always been kept to a minimal and all correspondence is timely and friendly....
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Comment on agent fees
Service from all the staff is great. Disappointing that Richard Kendall's decided that a fundamental legal requirement - organizing for somebody to complete the Gas certificates - are to be charged outside of the standard management fee
Was this helpful? Yes
Nov 01,2017
Minithumbup
Wendy Brown
By: 'Lisa'
Nov 01,2017
0 people found
this helpful
I have worked with Richard Kendall's for over 6 years. I have two properties with them. They have always found reliable tenants who remain up to date with rent payments and who leave the properties in good condition. My 'empty time' between rentals has always been kept to a minimal and all correspondence is timely and friendly....
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Comment on agent fees
Service from all the staff is great. Disappointing that Richard Kendall's decided that a fundamental legal requirement - organizing for somebody to complete the Gas certificates - are to be charged outside of the standard management fee
Was this helpful? Yes
Oct 30,2017
Minithumbup
Donna Wright
Sarah Whalley
By: 'Cameron'
Oct 30,2017
0 people found
this helpful
A good service overall by the team at Richard Kendall. Sarah and Donna were generally quick to respond to questions or to return calls etc. I would recommend using them to others in the area....
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Comment on agent fees
The agent fees seemed reasonable for the area.
Was this helpful? Yes
Oct 30,2017
Minithumbup
Suzanne Jordan
Donna Warrington
By: 'Katie&Matt'
Oct 30,2017
0 people found
this helpful
As first time buyers we were worried the whole process. Suzanne and Donna were absolutely fantastic in answering our queries no matter how small. Both ladies were professional and approachable and communicated with each other and us very well. They clearly explained everything and even spoke with our solicitors for us. Both ladies very knowledgeable about everything which made buying our first home (almost) stress free. I wouldn't hesitate to contact them again. Hope you enjoyed the prosecc...
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Was this helpful? Yes
Oct 25,2017
Minithumbup
Amanda Dyson
Joanne Metcalfe
By: 'Karen and Rick'
Oct 25,2017
0 people found
this helpful
Joanne and Amanda dealt with our sale very professionally. They kept us informed and updated every step of the way. We have been very impressed from the initial valuation which was done by Jason to completion date. Thankyou to all the staff at Richard Kendall...
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Comment on agent fees
Fee's were good
Was this helpful? Yes
Oct 25,2017
Minithumbup
Lisa
By: 'Cheryl'
Oct 25,2017
0 people found
this helpful
A stress free and smooth transaction for us selling our property would definitely recommend Richard Kendall to friends and family Thankyou Cheryl and Grant Chapman...
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Oct 21,2017
Minithumbup
Lisa Wood
By: 'Kath.'
Oct 21,2017
0 people found
this helpful
Nothing but 5* service received from Lisa throughout the sale. She was always extremely professional, efficient,helpful and very approachable, nothing was ever too much trouble for her. The apartment did take a while to sell and once sold there were added problems and delays due to late responses from 3rd parties. Overall a very positive experience provided by Kendalls and in particular by Lisa....
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Comment on agent fees
No problem, satisfied.
Was this helpful? Yes
Oct 20,2017
Minithumbup
Suzanne Jordan
By: 'Jade'
Oct 20,2017
0 people found
this helpful
We sold our house through Richard Kendalls in June this year. Suzanne not only took great care of the sale of our house and kept us updated weekly but also helped with our purchase even though this was from another estate agent. Coming to the end of completion there was a few issues due to a dispute of land ownership of which Suzanne jumped on straight away and even came in on her day off to ensure the sale went through and all parties was happy with the dates agreed. Excellent service....
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Comment on agent fees
Good
Was this helpful? Yes
Oct 20,2017
Minithumbup
Trish Wraith
By: 'Paul R'
Oct 20,2017
0 people found
this helpful
Can't fault the service we have received from RK. From the moment the valuer arrived to assess our property I knew we were going to receive a first class service from them. As we lived away they arranged each viewing and informed us of any feedback received. Their marketing was excellent and we received an offer within 3 weeks. Luckily we had no real issues and the sale process has been smooth, albeit lengthy. We also took advantage of using their conveyancing services which was also ve...
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Comment on agent fees
Fees were favourable
Was this helpful? Yes
Oct 20,2017
Minithumbup
Elizabeth Cooke
Niki Lunn
By: 'Christine'
Oct 20,2017
0 people found
this helpful
Elizabeth Cooke (and Niki Lunn whilst Liz was on holiday) were absolutely wonderful throughout the whole process of selling a house for us, which took an extraordinarily long time. Liz kept the whole deal going and telephoned regularly to update us on what was (or was not!!) happening. We would wholeheartedly recommend Liz and Richard Kendal to sell property and to buy from - although we have not bought another property I know she was working very closely with the buyers who were very frustrat...
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Comment on agent fees
Very fair
Was this helpful? Yes
Oct 19,2017
Minithumbdown
By: 'Jo'
Oct 19,2017
0 people found
this helpful
What a mistake selling with Kendalls! Complete lack of interest shown *until it was definitely going to proceed in the last week where her attitude seemed to improve. She never phoned initially to introduce herself. She didn't make contact when the sale fell through and simply shrugged her shoulders in acceptance when it looked like falling through for a second time. I am very disappointed with the service I received*h. It must be said however when I did get to speak to Melanie she was very...
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Comment on agent fees
They were the cheapest quote we got and that was reflected in the service we received.
Was this helpful? Yes
Oct 11,2017
Minithumbup
Sarah Whalley
By: 'Sarah'
Oct 11,2017
0 people found
this helpful
The Service that we received from Richard Kendall's was excellent. Sarah Whalley at Normanton and Lisa Wood at Pontefract helped us with our sale and purchase and went far beyond what I would have expected from an estate agent. There were various complications, particularly with our purchase, and I genuinely believe that the transaction wouldn't have completed if it hadn't been for Lisa and Sarah going the extra mile to help us....
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Comment on agent fees
Reasonable.
Was this helpful? Yes
Oct 11,2017
Minithumbup
Melanie Robinson
Mandy Bennett
By: 'Can't beat them'
Oct 11,2017
0 people found
this helpful
Can't fault them. Work so hard to complete deals. Best agent in the area, always on the ball and working to get the deal done. We have bought 4 houses in 3 years from this agent and I wish we could buy all of our property from them. If you are selling use them! If you are buying, u can't co wrong....
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Comment on agent fees
Na
Was this helpful? Yes
Oct 10,2017
Minithumbup
Suzanne Jordan
By: 'Aideen'
Oct 10,2017
0 people found
this helpful
We bought a house under Richard Kendall's profile. It was a stressful experience but despite all that we had excellent service from Suzanne. She was fantastic at keeping us updated on the progress and continued to pursue and chase the relevant services in order to complete as soon as possible. She truly went above and beyond! We cannot thank her enough for helping us so much. As a result we would definitely recommend Richard Kendall....
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Comment on agent fees
n/a
Was this helpful? Yes
Oct 10,2017
Minithumbup
Melanie Robinson
By: 'Collier'
Oct 10,2017
0 people found
this helpful
Excellent services, Melanie and the team at Ossett went above and beyond to help our move run smoothly. Any problems that arose were always dealt with quickly and efficiently. We received an offer within the first week of marketing. We would highly recommend Richard Kendall....
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Was this helpful? Yes
Oct 09,2017
Minithumbup
Mandy Bennett
By: 'Jhurd'
Oct 09,2017
0 people found
this helpful
Mandy was an absolute throughout the proces of selling our house, facilitating the negotiation and ensuring we were always fully up to date. Mandy was always on hand to help with with questions we had or to re assure us, she made a stressful time a lot easier and we would definitley recommend her friendly and professional service to anyone....
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Comment on agent fees
The fees were reasonable, you get a good service and expert advice, money well spent during a stressful time!
Was this helpful? Yes
Oct 04,2017
Minithumbup
Melanie Robinson
By: 'Andrew'
Oct 04,2017
0 people found
this helpful
We would like to thank Melanie for all that she has done for us. For a sale that unfortunately hasn't been as straight forward, we wouldn't of got through it without her guidance, help and professionalism. She kept us up to date on everything and went above and beyond in her role for us. Melanie was absolutely invaluable to us both and we will be forever grateful for the fantastic service she gave to us....
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Comment on agent fees
Good
Was this helpful? Yes
Sep 26,2017
Minithumbup
Lisa Wood
Jayne Elbeck-C
By: 'Dave White'
Sep 26,2017
0 people found
this helpful
Great company to deal with, both Jayne and Lisa went out of their way to be helpful and keep us in the loop as to what was happening Would definitely recommend Richard Kendall Excellent service!!...
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Was this helpful? Yes
Sep 25,2017
Minithumbup
Melanie Robinson
By: 'Jbostock'
Sep 25,2017
0 people found
this helpful
Melanie was super helpful and positive through the whole buying process. She was approachable and engaged with any question and worry we had. The process was made quick and easy; thank you so much!...
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Comment on agent fees
None as we were buying
Was this helpful? Yes
Sep 22,2017
Minithumbup
Mandy Bennett
By: 'Brenda & Jim'
Sep 22,2017
0 people found
this helpful
Mandy was brilliant to deal with when we were buying our property through Kendall's. She kept us fully informed every step of the way and also kept in touch with our agents dealing with the sale of our property, who were also second to none. I have lived in the Wakefield area previously but this is the first time I have dealt with Kendall's and would thoroughly recommend them....
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Comment on agent fees
Not applicable as I was only buying through them.
Was this helpful? Yes
Sep 21,2017
Minithumbup
Melanie Robinson
By: 'DR'
Sep 21,2017
0 people found
this helpful
Excellent service from Melanie as always. I have dealt with Melanie for a number of years and her expertise is second to none. She always goes the extra mile, returns phone calls and makes sure the sales process goes as smoothly as possible....
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Comment on agent fees
Good
Was this helpful? Yes
Sep 21,2017
Minithumbup
Melanie Robinson
By: 'R Kettlewell'
Sep 21,2017
0 people found
this helpful
I have dealt with Melanie at Kendalls, Ossett on several occasions and each time have found her to be very professional and reliable. She always keeps you regularly updated and is always a pleasure to speak with. Once again, Melanie, thanks again for your excellent service and prompt transaction. I would strongly recommend anyone to use Melanie at Kendalls, Ossett....
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Comment on agent fees
I found the fees to be very reasonable.
Was this helpful? Yes

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Agent Fees

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Last updated at 3:41 PM 09/11/2017 by Lucie

Complaints Procedure

OUR COMPLAINTS PROCEDURE


 


We are committed to providing a high quality Estate Agency service to all our clients and members of the public.  When something goes wrong we need you to tell us about it.  This will help us to improve our standards.


If you have a complaint, please write to the Manager of the office about which you have the complaint – either Wakefield, Ossett, Horbury or Normanton and they will deal with your complaint.


What will happen next?


 



  1. We will send you a letter acknowledging your complaint, within 3 working days and will ask you to confirm or explain any further details we need. 

  2. We will record your complaint in our central register and open a file for your complaint.  We will do this within 2 working days of receiving your complaint.

  3. We will then, promptly, start to investigate your complaint.  A formal written outcome of our investigation will be sent to you within 15 working days of the receipt of your complaint.  Our investigation may involve one or more of the following steps:


 



  • We may ask the member of staff who acted for you to reply to your complaint.

  • We may examine their reply and the information in your complaint file.  We may then ask them for more information.  This will take up to 3 working days from receiving their reply and the file.


 



  1. We may feel it beneficial to invite you to meet with us to discuss and hopefully resolve your complaint.  We will do this within 3 working days of receiving all the details we need from the member of staff who acted for you.

  2. Within 3 working days of the meeting we will write to confirm what took place and any solutions we have agreed with you.  If you do not want a meeting, it is not possible or it is considered not necessary, we will send you a detailed reply to your complaint. 

  3. At this stage, if you are still not satisfied, you can contact us again.  Our Partners Claire Kendall and Simon Kendall will then arrange to review our decision within 10 working days.  In the event that the complaint is about, or involves Claire Kendall or Simon Kendall, then Richard Kendall, The Principal will review our decision instead.

  4. We will let you know the result of the review within 5 working days of the end of the review.  At this time we will write to you confirming our final position on your complaint and explaining our reasons.  We will also provide you with the Consumer Guide provided by Property Ombudsman for Estate Agents.  A copy of the The Property Ombudsman’s Code of Practice for Residential Estate Agents will also be provided to you, upon request. 


 


If we have to change any of the timescales above, we will let you know and explain why.

Last updated at 1:00 AM 01/01/1970 by

Awards won by Richard Kendall Estate Agent

Individual Branch Awards

Pontefract, WF8 1AN

Normanton, WF6 2AB

Wakefield, WF4 5AG

Wakefield, WF1 3AP

Ossett, WF5 8AB


Firm Widgets

My widgets

Castleford
46 Carlton Street, Castleford WF10 1BA
(0)
Horbury
4 Cluntergate, Wakefield WF4 5AG
(17)
Normanton
10 High Street, Normanton WF6 2AB
(127)
show all branches (6)
Ossett
5 Station Road, Ossett WF5 8AB
(91)
Pontefract
15 Cornmarket Pontefract, Pontefract WF8 1AN
(70)
Wakefield
66 Northgate, Wakefield WF1 3AP
(215)


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