• Jason Kent
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    Karen Dawson
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Richard Kendall Estate Agent, a family firm with family traditions. We are an independent firm with a strong team behind us. We will give you a professional and personal service seven days a week.
 
Website not available Properties for sale
Properties for rent
Jan 21,2018
Minithumbup
Amanda Dyson
Joanne Metcalfe
By: 'Mr Wells'
Jan 21,2018
0 people found
this helpful
My first house sale. All went very smooth. Very good professional service from Amanda and Joanne. Communication was good, They kept me up to date all the way through the sale. Thank you for all your help....
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Comment on agent fees
Fees are fees, and nobody likes paying out. But you get what you pay for. A good service and a sale. House was on the market for a week and it sold.
Was this helpful? Yes
Jan 19,2018
Minithumbup
Karen Dawson
By: 'Paul'
Jan 19,2018
0 people found
this helpful
I can't thank Karen enough for all her hard work and support over an awkward move. During the process she really supported me and I appreciated that greatly. I would recommend her to anyone. Thanks Karen x...
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Was this helpful? Yes
Jan 19,2018
Minithumbup
Sarah Whalley
By: 'Great service'
Jan 19,2018
1 people found
this helpful
The service we received was really very, very good. We were mainly dealt with by Sarah Whalley. The whole process of selling took quite a while and during this time we mainly dealt with by Sarah. Sarah was always very friendly and helpful whilst maintaining a professional manner. She kept us informed every step of the way of any progression made or any hiccoughs. She was always very positive in the way she worked and this was evident to the customer. Many thanks to Sarah for making this who...
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Comment on agent fees
Good/comparable
Was this helpful? Yes
Jan 19,2018
Minithumbup
Melanie Robinson
By: 'Mr & Mrs McGrath'
Jan 19,2018
0 people found
this helpful
We recently moved into our new property in Horbury. Unfortunately the move didn't go as smoothly as predicted due to the fact that the deeds had been lost to the house we were purchasing. This added at least 4 weeks on to the purchase which was quite frustrating. Melanie was very helpful throughout the purchase and was always available with up to date information on progress whenever we required it. She made a stressful experience easier for us to cope with ! Highly recommended....
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Comment on agent fees
Standard Fee's charged.
Was this helpful? Yes
Jan 19,2018
Minithumbup
Sarah Whalley
By: 'John64'
Jan 19,2018
1 people found
this helpful
Good, positive, professional in all dealings. Kept me informed and updated as/when necessary and when asked. Always felt up to date on what was happening. Despite the house taking a while to sell I felt Sarah and Richard Kendall's were doing everything they could including suggestions and options. Very friendly. Would recommend again....
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Comment on agent fees
What I would expect. Going rate.
Was this helpful? Yes
Jan 19,2018
Minithumbup
Amy Yarrow
By: 'Kevin Parkinson'
Jan 19,2018
0 people found
this helpful
As on previous occasions, Amy listened intently and left me in total confidence knowing she will do as she says to fulfil my requirements. Amy left me reassured that the property is is safe hands to deal with the tenant on my behalf, a service which I highly value. Our conversation did also see the funny side of things, Amy remaining professional throughout where overall, she is a pleasure to be at the other end of the phone in handling related affairs of the property....
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Was this helpful? Yes
Jan 18,2018
Minithumbup
Melanie Robinson
By: 'Richard K'
Jan 18,2018
0 people found
this helpful
Fantastic job done by Melanie! Her attention to detail is amazing and that personal touch which other Estate Agents seem to lack is second to none. Big thank you Melanie, well done!!...
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Comment on agent fees
Good
Was this helpful? Yes
Jan 18,2018
Minithumbup
Melanie Robinson
By: 'Bex'
Jan 18,2018
0 people found
this helpful
The service we have received from Richard Kendall has been exceptional. The whole process from valuation to completion was dealt with professionalism. Communication was excellent and we were kept updated on a regular basis by Melanie who is an absolute credit to the company. We couldn't have asked for a better service. Thank you....
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Comment on agent fees
Competitive fees
Was this helpful? Yes
Jan 17,2018
Minithumbup
Alison Hopkinson
Tina Wood
By: 'LisaB'
Jan 17,2018
0 people found
this helpful
Alison dealt with us in a friendly but professional manner, and Tina was ready to help us out in her absence. We were given regular updates on the progress of our house sale, and both were always ready to answer any queries we had, and to reassure us if we had concerns. Buying and selling houses can be a stressful time, but they made it much less so!...
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Comment on agent fees
On a par with others in the area
Was this helpful? Yes
Jan 17,2018
Minithumbup
Melanie Robinson
By: 'George'
Jan 17,2018
0 people found
this helpful
Melanie kept us well informed of the progress in our sale.When we had any queries she listened to what we had to say and gave us sound advice.Though the sale seemed to take a while to sort out we were always confident in the knowledge we were going to complete....
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Comment on agent fees
Exactly what we were told in the first instance
Was this helpful? Yes
Jan 17,2018
Minithumbup
Melanie Robinson
By: 'G & D'
Jan 17,2018
0 people found
this helpful
We had not moved house for 40 years so were very pleased to find that Melanie would be "holding our hands" throughout the entire process. There were only 2 of us in the chain but the sale of our house dragged on and on for 3 months (no fault of RKs). Melanie rang us every week to keep us informed of the (lack of) progress. Eventually, moving day arrived and this proved to be very stressful as we were still waiting for the keys to our new bungalow over 4 hours after we left our house...
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Comment on agent fees
Very reasonable for the service we received.
Was this helpful? Yes
Jan 16,2018
Minithumbup
Niki Lunn
Jason Kent
By: 'Eileen Denbigh-White'
Jan 16,2018
0 people found
this helpful
Excellent from start to finish. high standard of professional valuation so property went to market at the right price. Jason was knowledgeable and courteous with a good understanding of the local area. Then Niki took capable control of every aspect as the property was advertised. She was there though all the ups and downs, sorting any problems and keeping me fully informed. I am very grateful to Richard Kendall and their top notch staff. I would heartily recommend them. Thanks again for your f...
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Comment on agent fees
Good value for an excellent service.
Was this helpful? Yes
Jan 16,2018
Minithumbup
Amanda Dyson
By: 'Emma Spreckley'
Jan 16,2018
0 people found
this helpful
As a property buyer I had a hassle free experience with Richard Kendall. So 'on the ball' were the staff that both me and the solicitor agreed that next time we sell a house in the area we will definitely use them!...
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Was this helpful? Yes
Jan 16,2018
Minithumbup
Niki Lunn
By: 'RogerB'
Jan 16,2018
0 people found
this helpful
Having recently purchased a property from Richard Kendall estate agent in Wakefield, I realised the value of a mainstreet agent as opposed to the online one I chose to sell with. I was struggling to communicate with my agent, when in stepped Niki who was the ultimate professional and went the extra mile every time I called.Problems, which my agent should have solved, were overcome thanks to Niki. She's a credit to her employer, she has a great work ethic and she is also a lovely person. Tha...
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Was this helpful? Yes
Jan 15,2018
Minithumbup
Amy Yarrow
By: 'Daz'
Jan 15,2018
0 people found
this helpful
Would certainly recommend Amy yarrow from Richard Kendall exceptional throughout very friendly and also revived my confidence in estate agents after previous experience with other agents. Amy help me move twice made my move easy and stress free!...
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Comment on agent fees
Good
Was this helpful? Yes
Jan 13,2018
Minithumbup
Alison Hopkinson
By: 'Nic & Si'
Jan 13,2018
0 people found
this helpful
I was so nervous about selling our home and wasn't sure what to expect but the amount of support we have had has been amazing. Alison has been brilliant so far and has been so supportive and helped us every step of the way. Couldn't of asked for anything more. Alison has constantly kept in touch with us and kept us up to date in every step of the process....
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Comment on agent fees
Good
Was this helpful? Yes
Jan 12,2018
Minithumbup
Niki Lunn
By: 'Wendy Bennett'
Jan 12,2018
0 people found
this helpful
Niki Lunn is a wonderful, kind, supportive, and generous person. She will always put you at ease and has all the time in the world for you. She is practical, logical, thoughtful, empathetic and efficient. It was like my friend was helping me move home. Her updates are timely, her guidance is professional, and her approach is so positive its infectious. Thank you so much Niki for being by my side for such a key milestone in my world :)...
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Comment on agent fees
Richard Kendall have sold both my properties over recent years and they may seem expensive but you absolutely get what you pay for. If you want a faceless service for a major life milestone, with no one to share the excitement, be with you every step of the way and feel like you have an extension of friends wishing you well, Richard Kendall is not for you. The fee was worth every single penny and whist ever they are in business, they will always get mine.
Was this helpful? Yes
Jan 11,2018
Minithumbup
Lisa
By: 'Claire'
Jan 11,2018
0 people found
this helpful
We have received really good service. Always in contact with us, and sorting out any problems quickly. I would highly recommend them....
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Comment on agent fees
Fees were reasonable.
Was this helpful? Yes
Jan 08,2018
Minithumbup
Carol Rogers
By: 'Alison'
Jan 08,2018
0 people found
this helpful
We used Richard Kendall to market and manage a rental property. Carol was my key point of contact for the 5 years we rented out our property and my 'go to' person with any queries I had. Carol's service was excellent, she was extremely efficient and a pleasure to deal with....
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Comment on agent fees
Reasonable fee costs.
Was this helpful? Yes
Jan 05,2018
Minithumbup
Melanie Robinson
Mandy Bennett
By: 'Paula Whiteley'
Jan 05,2018
0 people found
this helpful
Both Melanie and Mandy were very helpful in assisting us to buy our bungalow after a stressful time for the Vendor and us the buyers . They were excellent at keeping us informed on progress on the sale ( It wasnt straight foward ) . Thankyou to all the team especially Melanie ....
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Comment on agent fees
cannot comment as we were the buyers
Was this helpful? Yes
Jan 04,2018
Minithumbup
Elizabeth Cooke
By: 'Paul and Kate'
Jan 04,2018
0 people found
this helpful
Elizabeth Cooke for me was wonderful .all the way she has been in contact kept me up to date with everything .even after the sale she will help. infact I would say this is the best service and agents I have ever had . but if I was the boss Elizabeth should get a pay rise because with out her help we would be in the dark along the way . thank you so much we look forward to use you again . all the very best for 2018 kind regards Paul and Kate ....
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Comment on agent fees
we was buying .
Was this helpful? Yes
Jan 04,2018
Minithumbup
Jason Kent
Catherine Kilbride
By: 'Mr and Mrs Savage'
Jan 04,2018
0 people found
this helpful
My experience with Richard Kendall Estate Agents has been a wholly positive one. My property was valued by Jason Kent at £20,000 more than a rival agent and this proved to be the correct approach. Within minutes of the particulars going live I had an appointment to view and over the next 8-9 days had 15 viewings and two offers for the full asking price, one of which I accepted. Throughout the process Catherine, Lucy and other members of staff kept me fully up to date at all times, chasing soli...
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Comment on agent fees
The fees are competitive
Was this helpful? Yes
Jan 04,2018
Minithumbup
Amy Yarrow
By: 'Susie'
Jan 04,2018
1 people found
this helpful
Amy was very professional, friendly and helpful nothing was to much she made it all very easy and a comfortable move, we moved from Thornton in Cleveleys and it was all that much better because Amy was there to make things similar A credit to Richard Kendal's in Horbury...
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Was this helpful? Yes
Jan 04,2018
Minithumbup
Amanda Dyson
Joanne Metcalfe
By: 'A Kendall'
Jan 04,2018
0 people found
this helpful
Selling your home is one of the most stressful things to carry out. Having to do this twice in one year has been unimaginable stress. Amanda and Joanne have been amazing. Putting you at ease throughout the whole process. Dealing with queries, returning calls promptly, providing updates and reassuring you when things do not go to plan. Hopefully this will be our last move for a long time but if I do decide to sell my home I would definitely use Richard Kendall. Thank you ladies, it has been a ple...
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Was this helpful? Yes
Dec 27,2017
Minithumbup
Tina Wood
By: 'Michal Tara'
Dec 27,2017
0 people found
this helpful
Amazing Customer service. I had an answer to every single question I've asked and there were ton of 'em. They've helped me with negotiations and finalising the deal that otherwise might not have happened. Thank you!...
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Was this helpful? Yes
Dec 21,2017
Minithumbup
Suzanne Jordan
By: 'Liam wheeler'
Dec 21,2017
0 people found
this helpful
Richard Kendal's handling of the sale of my father's property was amazing. They were extremely professional, helpful and friendly and I couldn't of asked any more of them. Massive thanks to them all but especially Suzanne Jordan who was dealing with the sale personally and was the driving force of it completing in time scale we had. Would 100% recommend to any one after my experience and can't give her enough credit for her commitment, work and energy. Many thanks on behalf o...
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Was this helpful? Yes
Dec 21,2017
Minithumbup
Lisa Wood
By: 'Hugh & Sylvia Adams'
Dec 21,2017
0 people found
this helpful
We cannot thank Lisa enough for all the help & support she gave us when we were buying our property, in fact she went above & beyond the call of duty at times. In fact we found all the staff there really friendly even at one time finding us a dentist that was needed at the time. I would recommend this agency to anyone....
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Comment on agent fees
Only purchased, so no fees
Was this helpful? Yes
Dec 19,2017
Minithumbup
Lisa Wood
Jody Murphy
By: 'Mr G Sharp and Mrs Ann Sharp'
Dec 19,2017
0 people found
this helpful
These two people are very helpful, professional, informed and have a great customer care attitude. They were on top of their game and cold not do enough for us regarding all our enquiries. They are a credit to your company....
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Comment on agent fees
Value for services given
Was this helpful? Yes
Dec 16,2017
Minithumbup
Karen Dawson
Sarah Whalley
By: 'Hayley'
Dec 16,2017
0 people found
this helpful
Would like to say a massive thank you to Karen and Sarah. I mostly dealt with Karen durring my sale. She was an amazing help. Nothing was too much bother for her. When Karen wasn't there Sarah kept me completely up to date and in the loop with everything. I rang Karen quite a few times as this was the first time selling a property and I had many anxieties. She was extremely helpful and I would truly recommend Richard Kendall to everyone. I can see why Karen is the manager as her customer s...
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Comment on agent fees
Good. Reasonable In comparison to all other estate agents.
Was this helpful? Yes
Dec 15,2017
Minithumbup
Joanne Metcalfe
Amanda Dyson
By: 'Rick'
Dec 15,2017
0 people found
this helpful
Thanks very much for the very quick and smooth sales process. Completed today, with great communication throughout and no issues whatsoever....
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Comment on agent fees
Fees were at a level I was happy with - 1% of sale value.
Was this helpful? Yes

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Agent Fees

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Last updated at 3:41 PM 09/11/2017 by Lucie

Complaints Procedure

OUR COMPLAINTS PROCEDURE


 


We are committed to providing a high quality Estate Agency service to all our clients and members of the public.  When something goes wrong we need you to tell us about it.  This will help us to improve our standards.


If you have a complaint, please write to the Manager of the office about which you have the complaint – either Wakefield, Ossett, Horbury or Normanton and they will deal with your complaint.


What will happen next?


 



  1. We will send you a letter acknowledging your complaint, within 3 working days and will ask you to confirm or explain any further details we need. 

  2. We will record your complaint in our central register and open a file for your complaint.  We will do this within 2 working days of receiving your complaint.

  3. We will then, promptly, start to investigate your complaint.  A formal written outcome of our investigation will be sent to you within 15 working days of the receipt of your complaint.  Our investigation may involve one or more of the following steps:


 



  • We may ask the member of staff who acted for you to reply to your complaint.

  • We may examine their reply and the information in your complaint file.  We may then ask them for more information.  This will take up to 3 working days from receiving their reply and the file.


 



  1. We may feel it beneficial to invite you to meet with us to discuss and hopefully resolve your complaint.  We will do this within 3 working days of receiving all the details we need from the member of staff who acted for you.

  2. Within 3 working days of the meeting we will write to confirm what took place and any solutions we have agreed with you.  If you do not want a meeting, it is not possible or it is considered not necessary, we will send you a detailed reply to your complaint. 

  3. At this stage, if you are still not satisfied, you can contact us again.  Our Partners Claire Kendall and Simon Kendall will then arrange to review our decision within 10 working days.  In the event that the complaint is about, or involves Claire Kendall or Simon Kendall, then Richard Kendall, The Principal will review our decision instead.

  4. We will let you know the result of the review within 5 working days of the end of the review.  At this time we will write to you confirming our final position on your complaint and explaining our reasons.  We will also provide you with the Consumer Guide provided by Property Ombudsman for Estate Agents.  A copy of the The Property Ombudsman’s Code of Practice for Residential Estate Agents will also be provided to you, upon request. 


 


If we have to change any of the timescales above, we will let you know and explain why.

Last updated at 1:00 AM 01/01/1970 by

Awards won by Richard Kendall Estate Agent

Individual Branch Awards

Pontefract, WF8 1AN

Normanton, WF6 2AB

Wakefield, WF4 5AG

Wakefield, WF1 3AP

Ossett, WF5 8AB


Firm Widgets

My widgets

Castleford
46 Carlton Street, Castleford WF10 1BA
(4)
Horbury
4 Cluntergate, Wakefield WF4 5AG
(21)
Normanton
10 High Street, Normanton WF6 2AB
(132)
show all branches (6)
Ossett
5 Station Road, Ossett WF5 8AB
(100)
Pontefract
15 Cornmarket Pontefract, Pontefract WF8 1AN
(76)
Wakefield
66 Northgate, Wakefield WF1 3AP
(228)


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