Richard Kendall Estate Agent
4.9/5, 1213 reviews
97% recommended
92% sales valuation accuracy
98% sales fee satisfaction
89% lettings valuation accuracy
97% lettings fee satisfaction
Richard Kendall Estate Agent, a family firm with family traditions. We are an independent firm with a strong team behind us. We will give you a professional and personal service seven days a week. show more Richard Kendall Estate Agent, a family firm with family traditions. We are an independent firm with a strong team behind us. We will give you a professional and personal service seven days a week.

...left to get your reviews in for the
2020 Estate & Letting Agent Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 98% £42,500 £20,225,000
Lettings 89% 97% £320 £1,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
64 1 56 5 720 16 324 12 7 8
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA RICS NALS TPOS Sales TPOS Lettings TDS SAGEagent
Images & Videos

“Great from start to finish ... very helpful .......”

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Jul 31,2020
Minithumbup
David
Jason
By: 'Dianne cole'
Jul 31,2020
0 people found
this helpful
Great from start to finish ... very helpful ... especially through covid ... i would highly recommend every question was answered and nothing was too much trouble...
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By: Richard Kendall Estate Agent
Aug 03, 2020
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Thank you for the 5* review and the recommendation. ...

“From start to finish Karen and her colleagues......”

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Jul 30,2020
Minithumbup
Karen
Sarah
By: 'Mr John R Calvert'
Jul 30,2020
0 people found
this helpful
From start to finish Karen and her colleagues have been amazing. Even though we have struggled through the lock down and what has seemed an eternity to final buy our dream house Karen has not let anything slip by the wayside. Weekly updates and a ...
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By: Richard Kendall Estate Agent
Jul 31, 2020
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Thank you for your review, it is much appreciated. ...

“Amazing lady...”

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Jul 28,2020
Minithumbup
Elizabeth
By: 'Kath'
Jul 28,2020
0 people found
this helpful
So kind and helpful, I could not have coped without her patience, and knowledge. Elizabeth felt like a friend by the time the sale finally went through. The world needs more people like her, in it. I will always be thankful to her and for ...
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By: Richard Kendall
Jul 28, 2020
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Thank you for your review, Liz is currently on well deserved annual leave this week but we will certainly pass your kind words onto her when she returns. ...

“Outstanding service from Liz Cooke...”

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Jul 28,2020
Minithumbup
Elizabeth
By: 'Lauren Fielding'
Jul 28,2020
0 people found
this helpful
The service we received from Liz was outstanding, she kept us up to date every step of the way, even when our own estate agents did not know what was happening. We felt we could contact Liz for any query and she was always polite ...
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By: Richard Kendall
Jul 28, 2020
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Thank you very much for leaving a review for Liz and the service that you have received. We are so glad we were able to assist you regarding solicitors and the chain. ...

“excellent service...”

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Jul 27,2020
Minithumbup
By: 'Anthony Foster'
Jul 27,2020
0 people found
this helpful
Elizabeth was extremely helpful, professional and approachable and I would highly recommend her. She is an asset to your organisation...
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By: Richard Kendall Estate Agent
Jul 28, 2020
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Thank you for the 5* review and for your recommendation. ...

“Outstanding!!! My husband and I choose Richar......”

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Jul 25,2020
Minithumbup
Mandy
By: 'Jaki Hesslegrave'
Jul 25,2020
0 people found
this helpful
Outstanding!!! My husband and I choose Richard Kendal’s to sell our property and gosh we are so pleased we did. Mandy from the Ossett branch was outstanding from start to finish, she was our life line. I can’t praise her enough, she’s ...
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By: Richard Kendall Estate Agent
Jul 27, 2020
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Thank you for such a fantastic review for Mandy and we completely agree she is very much a valued member of the team. We are so pleased we were able to find a quick purchaser for you and thanks again for the recommendation. ...

“Helpful, attentive service. Very reassuring ......”

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Jul 25,2020
Minithumbup
Amy Esberger
By: 'shelley jones'
Jul 25,2020
0 people found
this helpful
Helpful, attentive service. Very reassuring to know we were doing everything properly. I appreciated all the helpful texts and reminders. Managed to get tenants moved in within a couple of months from starting the process...
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By: Richard Kendall Estate Agent
Jul 27, 2020
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Thank you for the review left for Amy and the service you have received. ...

“Very efficient, always kept in loop I can't t......”

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Jul 22,2020
Minithumbup
Tina
By: 'Tracey Spedding'
Jul 22,2020
0 people found
this helpful
Very efficient, always kept in loop I can't thank Tina enough for all her help and support with our move. Xx...
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By: Richard Kendall Estate Agent
Jul 23, 2020
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Thank you for your review for Tina at our Castleford office. ...

“Extremely let down by Richard Kendall, sold o......”

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Jul 22,2020
Minithumbdown
By: 'Antonia Brear'
Jul 22,2020
0 people found
this helpful
Extremely let down by Richard Kendall, sold our house before lockdown obviously very difficult to view a property due to the covid 19 situation had a specific location to go to and was told they would ring us if any houses would becoming available or on ...
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Was this helpful? Yes
By: Claire Kendall
Jul 31, 2020
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We are sorry you have found reason to complain regarding the service you have received from ourselves recently. Since Estate Agents have been allowed to open their doors we have been faced with unprecedented market conditions, with enquiries at an all-time high. We endeavour to ensure all our customers are aware of new offers to the market as soon as possible, and as you have pointed out, we did keep in contact with you on a regular basis to discuss our new offers on a weekly basis. On this ...

“The staff at Wakefield bench were thoroughly ......”

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Jul 16,2020
Minithumbup
By: 'Janet Atkinson'
Jul 16,2020
0 people found
this helpful
The staff at Wakefield bench were thoroughly professional and enthusiastic in their approach to marketing our property. They were constantly updating us with progress made. In particular would like to compliment Lucy and Sheree who were allocated our file....
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By: Richard Kendall Estate Agent
Jul 16, 2020
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Thank you for your review for the Wakefield office. ...

“Brilliant Service...”

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Jul 13,2020
Minithumbup
By: 'Teresa Shaw'
Jul 13,2020
0 people found
this helpful
I have used Richard Kendall on numernous occasions & always receive a brilliant service. Jess was very efficient and professional in every step of the process & always a pleasure to deal with. Thank you...
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By: Richard Kendall Estate Agent
Jul 16, 2020
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Thank you for your review, it is greatly appreciated! ...

“Catherine was so helpful throughout our purch......”

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Jul 12,2020
Minithumbup
Catherine
Jason
By: 'Rachel Hodgson'
Jul 12,2020
0 people found
this helpful
Catherine was so helpful throughout our purchase process, nothing was ever too much trouble and she kept us updated on a really regular basis. Highly recommend!...
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By: Richard Kendall Estate Agent
Jul 13, 2020
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Thank you so much for taking the time to leave Catherine a review in relation to your recent purchase. ...

“Excellent ......”

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Jul 10,2020
Minithumbup
Catherine
Elizabeth
By: 'E Rothery'
Jul 10,2020
0 people found
this helpful
I have received a very professional approach from Richard Kendalls in Wakefield, especially Catherine who has been very efficient throughout selling my property. I strongly recommend...
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By: Richard Kendall Estate Agent
Jul 10, 2020
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Thank you for your review, it is greatly appreciated and we are so pleased you have been happy with the service provided by Catherine. ...

“Thank you Mandy for all your help, you kept e......”

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Jul 07,2020
Minithumbup
Mandy
By: 'Lorraine Underwood'
Jul 07,2020
0 people found
this helpful
Thank you Mandy for all your help, you kept everyone involved in the chain , calm and updated during the recent difficulties we all experienced completing during lock down, we finally completed 5 months later on the 25th June. Professional, Caring , and most of all looking after ...
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By: Richard Kendall Estate Agent
Jul 07, 2020
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Thank you for your lovely comments for Mandy in her assistance when purchasing your new home. ...

“Richard Kendall Estate Agent, Wakefield, hand......”

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Jul 05,2020
Minithumbup
Elizabeth
David
By: 'Neal Rigby'
Jul 05,2020
0 people found
this helpful
Richard Kendall Estate Agent, Wakefield, handled the sale of my mother's flat, acting for me in my capacity as an Executor for her estate. They were professional, helpful and friendly at every stage of the process, from valuation to completion. I was very pleased to ...
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By: Richard Kendall Estate Agent
Jul 06, 2020
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Thank you for taking the time out to leave a review of Elizabeth and David. ...

“Couldn't fault the service received from Liz.......”

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Jul 03,2020
Minithumbup
Elizabeth
By: 'Catherine Brown'
Jul 03,2020
0 people found
this helpful
Couldn't fault the service received from Liz. I knew I could rely on her to keep me up to date on all matters relating to the sale of my house. She was professional and courteous at all times and kept in regular contact throughout the ...
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By: Richard Kendall Estate Agent
Jul 03, 2020
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Thank you for your great review for Liz, your comments are greatly appreciated. ...

“Great service, highly recommend...”

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Jul 03,2020
Minithumbup
Mandy
By: 'Rebecca Pisacane'
Jul 03,2020
0 people found
this helpful
Mandy was fantastic throughout, couldn't have asked for a more attentive agent! Thankyou for all of your help with the purchase of our first home...
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By: Richard Kendall Estate Agent
Jul 03, 2020
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Thanks for your review, we are so pleased you have been happy with the service. ...

“Excellent service from Amy and the team at Ri......”

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Jul 01,2020
Minithumbup
Amy Esberger
By: 'David Hudson'
Jul 01,2020
0 people found
this helpful
Excellent service from Amy and the team at Richard Kendall. Prompt response to my initial contact and through service throughout the lettings process. I've been kept very well informed of progress and requirements, couldn't ask for more. I would certainly recommend Amy and Richard Kendell ...
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By: Richard Kendall Estate Agent
Jul 02, 2020
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Thank you for your recommendation and we look forward to dealing with you on your next rental property. ...

“Excellent Service from start to Finish. They ......”

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Jun 29,2020
Minithumbup
Trish
Melanie
By: 'Rebecca Remmer'
Jun 29,2020
0 people found
this helpful
Excellent Service from start to Finish. They kept me to up to date with developments and made the whole process stress free as we were selling a property in the UK while we live in Canada. Would definitely recommend!...
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By: Richard Kendall Estate Agent
Jun 30, 2020
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Thank you for leaving your review of Melanie and Trish at our Ossett office. We are so pleased you found the service excellent and stress free. Thanks again for the recommendation. ...

“All the staff were very helpful in what was a......”

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Jun 27,2020
Minithumbup
By: 'M C Clark'
Jun 27,2020
0 people found
this helpful
All the staff were very helpful in what was a lengthy property purchase. Any queries I had by phone and email were answered and the staff were friendly and let me know what was going on....
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By: Richard Kendall Estate Agent
Jun 29, 2020
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Thank you so much for your review, it is greatly appreciated. ...

“Great service....”

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Jun 26,2020
Minithumbdown
Elizabeth
Jason
By: 'Gillian M Wilkinson'
Jun 26,2020
0 people found
this helpful
Excellent, professional service throughout process of selling flat in Wakefield. Received regular updates on progress. Elizabeth Cooke ( Senior Property Consultant ) was extremely efficient, friendly & always cheerful. Will miss our regular chats! Would highly recommend Richard Kendall’s Wakefield to anyone wanting to sell a property....
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By: Richard Kendall Estate Agent
Jun 29, 2020
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Thank you so much for your review, it is greatly appreciated. ...

“A short note just to express how delighted we......”

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Jun 24,2020
Minithumbup
Lisa
By: 'Paul Hunter'
Jun 24,2020
0 people found
this helpful
A short note just to express how delighted we were with the level of service provided to us by the team at the Pontefract branch during our recent house purchase. Lisa, Tina, Sophie and Jody in particular offered tremendous support during a difficult purchase which ...
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By: Richard Kendall Estate Agent
Jun 29, 2020
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Thank you so much for your review, it is greatly appreciated. ...

“5*...”

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Jun 24,2020
Minithumbup
By: 'Olivia blankley'
Jun 24,2020
0 people found
this helpful
I recently purchased my first home from Karen at Richard Kendall. As if buying for the first time isn’t stressful enough, a pandemic comes along to make it that little bit harder. Karen was fantastic throughout the whole process. She kept me updated throughout ...
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By: Richard Kendall Estate Agent
Jun 25, 2020
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Thank you for your review for our Normanton office ...

“Excellent Communicators...”

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Jun 22,2020
Minithumbup
Amanda Dyson
Joanne
By: 'Joe L'
Jun 22,2020
0 people found
this helpful
My purchase was well underway when the COVID 19 pandemic put the brakes on, kicking off a three month freeze of all activity. Joanne and Amanda were fantastic throughout; communicating regularly, being clear about who was available to help and getting back underway as soon as ...
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By: Richard Kendall Estate Agent
Jun 22, 2020
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Thank you for your review, it really is appreciated. ...

“In a difficult period of time when solicitors......”

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Jun 21,2020
Minithumbup
Mandy
By: 'Ryan Craig'
Jun 21,2020
0 people found
this helpful
In a difficult period of time when solicitors were less than co-operating, Mandy was excellent. She tirelessly chased and chased and I was always kept in the loop. If you have any problems with your house purchase/sale you would want Mandy in your corner....
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By: Richard Kendall Estate Agent
Jun 22, 2020
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Thank you for your review, it really is appreciated. ...

“Catherine and Joanne at RK Wakefield Branch h......”

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Jun 19,2020
Minithumbup
Catherine
Joanne
By: 'Katie Eyre'
Jun 19,2020
0 people found
this helpful
Catherine and Joanne at RK Wakefield Branch have been amazing throughout the sale of my property. They have constantly been in touch with me throughout the process. I would 100% recommend them. Thank you all so much! Katie Eyre...
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By: Richard Kendall Estate Agent
Jun 19, 2020
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Thanks for your review, we really appreciate your comments. ...

“My little Horbury Home...”

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Jun 17,2020
Minithumbup
Mandy
By: 'frankie cawthorne'
Jun 17,2020
0 people found
this helpful
I have recently bought my new home through Richard Kendall, I found Mandy to be fully supportive and very attentive throughout each step. Mandy has always been a telephone call away whenever needed and kept me informed during the process and while I was unlucky ...
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By: Richard Kendal Estate Agent
Jun 18, 2020
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Thanks so much for your great review for Mandy at our Ossett office. We are so pleased you have been happy with the service and Mandy certainly keeps us laughing and smiling too! ...

“Karen was helpful throughout the whole proces......”

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Jun 16,2020
Minithumbup
Karen
By: 'Wesley Gill'
Jun 16,2020
0 people found
this helpful
Karen was helpful throughout the whole process of us buying our house, she kept us upto date weekly! Top work thank you!...
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“Really great professional service from Amy. V......”

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Jun 12,2020
Minithumbup
Amy Esberger
By: 'Martin'
Jun 12,2020
0 people found
this helpful
Really great professional service from Amy. Very helpful and also there if I had a question needing a quick answer....
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By: Richard Kendall Estate Agent
Jun 13, 2020
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Thank you for your review. ...

“Could not have had better service anywhere th......”

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Jun 11,2020
Minithumbup
Mandy
By: 'Elaine Mckone'
Jun 11,2020
0 people found
this helpful
Could not have had better service anywhere than Mandy provided during the time our property was on the market and during the prolonged duration of the sale being completed due to the current situation. She was the one person who always kept us informed of ...
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By: Richard Kendall Estate Agent
Jun 11, 2020
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Thank you for your review, we are so pleased that you have been happy with the service and would recommended us. ...
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Complaints Procedure

OUR COMPLAINTS PROCEDURE


 


We are committed to providing a high quality Estate Agency service to all our clients and members of the public.  When something goes wrong we need you to tell us about it.  This will help us to improve our standards.


If you have a complaint, please write to the Manager of the office about which you have the complaint – either Wakefield, Ossett, Horbury or Normanton and they will deal with your complaint.


What will happen next?


 



  1. We will send you a letter acknowledging your complaint, within 3 working days and will ask you to confirm or explain any further details we need. 

  2. We will record your complaint in our central register and open a file for your complaint.  We will do this within 2 working days of receiving your complaint.

  3. We will then, promptly, start to investigate your complaint.  A formal written outcome of our investigation will be sent to you within 15 working days of the receipt of your complaint.  Our investigation may involve one or more of the following steps:


 



  • We may ask the member of staff who acted for you to reply to your complaint.

  • We may examine their reply and the information in your complaint file.  We may then ask them for more information.  This will take up to 3 working days from receiving their reply and the file.


 



  1. We may feel it beneficial to invite you to meet with us to discuss and hopefully resolve your complaint.  We will do this within 3 working days of receiving all the details we need from the member of staff who acted for you.

  2. Within 3 working days of the meeting we will write to confirm what took place and any solutions we have agreed with you.  If you do not want a meeting, it is not possible or it is considered not necessary, we will send you a detailed reply to your complaint. 

  3. At this stage, if you are still not satisfied, you can contact us again.  Our Partners Claire Kendall and Simon Kendall will then arrange to review our decision within 10 working days.  In the event that the complaint is about, or involves Claire Kendall or Simon Kendall, then Richard Kendall, The Principal will review our decision instead.

  4. We will let you know the result of the review within 5 working days of the end of the review.  At this time we will write to you confirming our final position on your complaint and explaining our reasons.  We will also provide you with the Consumer Guide provided by Property Ombudsman for Estate Agents.  A copy of the The Property Ombudsman’s Code of Practice for Residential Estate Agents will also be provided to you, upon request. 


 


If we have to change any of the timescales above, we will let you know and explain why.

Last updated at 1:00 AM 01/01/1970 by

Awards won by Richard Kendall Estate Agent

Individual Branch Awards

Pontefract, WF8

Normanton, WF6

Ossett, WF5

Wakefield, WF4

Castleford, WF10

Wakefield, WF1


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Richard Kendall Estate Agent