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    Jason Kent
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    Karen Dawson
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    Karen Blanchard
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    Mandy Bennett
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    Shireen Khaladj
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    Catherine
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    Pam
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    Amanda
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    Sarah Whalley
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    Niki Lunn
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    Alison Hopkinson
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    Richard
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    Liz
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    Shireen
Richard Kendall Estate Agent, a family firm with family traditions. We are an independent firm with a strong team behind us. We will give you a proffesional and personal service seven days a week.
 
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Properties for sale
Properties for rent
Dec 07,2016
Minithumbup
By:
Dec 07,2016
0 people found
this helpful
Elizabeth at Richard Kendall's has been fantastic through our purchase. She has provided me with regular updates and on several occasions has even obtained more info from my own solicitor than I could! It has been a nice smooth transaction and I am so glad that Elizabeth was in my corner....
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Comment on agent fees
Good
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Dec 07,2016
Minithumbup
By:
Dec 07,2016
0 people found
this helpful
Excellent service throughout. Friendly, helpful & knowledgeable. Revived my confidence in estate agents after previous experience. Would certainly recommend. Good communication kept throughout dealings....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 06,2016
Minithumbup
By:
Dec 06,2016
0 people found
this helpful
Can't say thank you enough to the team at Pontefract, especially Donna. We didn't have the easiest of moves due to issues with buyers but Richard Kendall supported us and helped us remain positive about the sale of our property. They went above and beyond what we expected and thanks to them we have managed to move to our dream home. Can't recommend them enough. Again a massive, massive thank you!...
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Dec 06,2016
Minithumbup
By:
Dec 06,2016
0 people found
this helpful
I used this branch to sell my house recently.The whole staff were very informative, Karen especiialy kept me up to date throughout the whole process from start to finish. I would highly recommend Richard Kendall to anyone wishing to make the experience of selling a house a lot easier.Many Thanks...
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Comment on agent fees
Good
Was this helpful? Yes
Dec 02,2016
Minithumbup
By:
Dec 02,2016
0 people found
this helpful
The property sale was completed within the agreed time scale and at the price advised with a very professional service...
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Comment on agent fees
good
Was this helpful? Yes
Nov 27,2016
Minithumbup
By:
Nov 27,2016
0 people found
this helpful
This is the second time we have used this branch and although we didn't sell the first time the service has been excellent throughout. Alison and Sarah have both been great, especially in the latter stages of our sale when solicitors seemed to be incapable of providing the service they're paid for!...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 22,2016
Minithumbup
By:
Nov 22,2016
0 people found
this helpful
Liz and the Wakefield office in general couldn't have been more helpful. Liz was great during some trying times selling the flat, always kept me informed of any change in situation and was very friendly and professional....
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Nov 18,2016
Minithumbup
By:
Nov 18,2016
0 people found
this helpful
I rang a few agents locally before Richard Kendall because I thought they would be really expensive. I wasted my time with the other agents as in principle they sounded great what service they could provide but they didn't deliver. I then get a price from Richard Kendall to sell my property and it was very good and I was pleasantly surprised as I thought they would be really expensive as they were selling all over Wakefield and seemed to have all the properties on their books. The service I was...
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Comment on agent fees
Very good and very competitive.
Was this helpful? Yes
Nov 16,2016
Minithumbup
By:
Nov 16,2016
0 people found
this helpful
Dealing with Kelly at the Pontefract office was a pleasure, extremely helpful, and very speedy to resolve any issues relating to the property. I have moved out of the area now, but if I'm ever back then I will certainly turn to Richard Kendall's and Kelly Scoffins. David Haselden...
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Nov 15,2016
Minithumbup
By:
Nov 15,2016
0 people found
this helpful
Recently bought a house through Richard Kendall in Wakefield. Amanda was amazing! Considering our solicitors were absolutely awful and not to mention rude, she was always chasing them up, and still managed to be happy and positive thought out the entire process....
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Nov 07,2016
Minithumbup
By:
Nov 07,2016
0 people found
this helpful
We recently sold our house through Richard Kendall. The support we received from Karen, manager of the Normanton branch, was outstanding. The process wasn't always straightforward and there were complex problems along the way - at times our sanity was saved by Karen's unstinting support, expertise and patience! Nothing was ever too much trouble for Karen and Sarah and we were given excellent advice from beginning to end. Wouldn't hesitate to use them again should we ever want to repeat the movin...
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Was this helpful? Yes
Nov 04,2016
Minithumbup
By:
Nov 04,2016
0 people found
this helpful
Liz has been FAB from start to finish in selling our home. Always kept up to date and she goes above and beyond what we could've ever expected. 100% recommend using Richard Kendalls when selling your home. Thanks again Liz....
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Nov 04,2016
Minithumbup
By:
Nov 04,2016
0 people found
this helpful
Shireen recently dealt with the sale of my house in Wakefield. I found her very approachable and it was like dealing with a friend. Made the whole experience much less stressful. I would highly recommend Richard Kendal and Shireen in the future....
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Comment on agent fees
N/a
Was this helpful? Yes
Nov 02,2016
Minithumbup
By:
Nov 02,2016
0 people found
this helpful
Amazing customer service from Shireen and would highly recommend her to anyone looking for a property. nothing was too much trouble....
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Comment on agent fees
Ok
Was this helpful? Yes
Nov 01,2016
Minithumbup
By:
Nov 01,2016
0 people found
this helpful
I would like to thank the staff of the Wakefield branch for assisting us in the sale and purchase of our new home. This is the 2nd time I have used this branch of Richard Kendalls and would definitely do so again as well as recommending them to family and friends. Amanda in particular kept us up to date with everything that was going on and did a lot of chasing solicitors for us in the last week before completion. Without her help our move would not of taken place on the agreed date, so we are t...
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Comment on agent fees
Good
Was this helpful? Yes
Oct 26,2016
Minithumbup
By:
Oct 26,2016
0 people found
this helpful
I would like to thank the staff at Richard Kendall Estate Agents for their help in selling the property, but I would especially like to thank Karen for regularly keeping me updated regarding viewings and the feedback from potential buyers via phone calls and Emails....
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Comment on agent fees
I do feel that the fees are quite high but without the input from the estate the property could possibly still be on the market
Was this helpful? Yes
Oct 26,2016
Minithumbup
By:
Oct 26,2016
0 people found
this helpful
freindly staff ,very helpful , great communication ,regular updates,all round great personal service.totally satisfied ,would definitly reccomend.five stars all round*****...
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Comment on agent fees
reasonable fees
Was this helpful? Yes
Oct 23,2016
Minithumbup
By:
Oct 23,2016
0 people found
this helpful
Tina was brilliant from start to finish. Always called back and got things sorted even when things were not looking good she got everyone moving and helped in the process from start to finish. Thanks Tina you were great....
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Oct 23,2016
Minithumbup
By:
Oct 23,2016
0 people found
this helpful
From are experience of purchasing a home through Richard kendalls we have found Sarah and Karen have been very helpful and informative throughout. Thank you...
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Oct 21,2016
Minithumbup
By:
Oct 21,2016
0 people found
this helpful
Fantastic experience with Liz and her team at the Wakefield Branch. Always helpful, friendly and very personable to talk to, made our 1st purchase an enjoyable one. Liz always called back, left messages when i couldn't answer etc and was incredible helpful and informative throughout...
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Comment on agent fees
N/A
Was this helpful? Yes
Oct 16,2016
Minithumbup
By:
Oct 16,2016
0 people found
this helpful
Our experience with Richard Kendall has been good. Most of our correspondence has been with Tina Wood, who has been more than helpful throughout, handling correspondence between ourselves and the Purchasers in a timely manner. We do not live locally to the property being sold so it was a difficult choice for us, as to which agent to use. We were kept updated throughout about prospective purchasers and viewings, which RK handled completely on our behalf. RK were also very helpful in the latter st...
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Comment on agent fees
Neutral. We thought the fees were roughly on par for the area. WE preferred to use a local agent rather than any on-line estate agent due to our not being in the area.
Was this helpful? Yes
Oct 12,2016
Minithumbup
By:
Oct 12,2016
0 people found
this helpful
I cannot praise Liz enough for her handling of the purchase of my house. Like a breath of fresh air! From the beginning she came over not only professional but extremely conscientiousness in all matters. With her cheerful manner and positive attitude, she is definitely an asset to the company and I would have no hesitation in recommending this estate agent....
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Comment on agent fees
N/a. I bought a house not sold one.
Was this helpful? Yes
Oct 07,2016
Minithumbup
By:
Oct 07,2016
0 people found
this helpful
Selling the house was a long process, made so much easier by the efficiency and professionalism of Karen, the Manager. She is excellent at her job, methodical, conscientious, organised and an asset to Richard Kendall. Nothing was too much trouble for her and she goes 'the extra mile' ! Pay rise for Karen !! Would always recommend whilst Karen works there....
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Sep 26,2016
Minithumbup
By:
Sep 26,2016
0 people found
this helpful
Finding the right estate to sell your property is one of he most important things to do, I am so glad I chose Richard Kendall. From start to finish they were extremely professional, very informative, helpful and lovely people to communicate with. All emails and telephone communication was dealt with very quickly and friendly. Thank you to Sarah and Alison....
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Comment on agent fees
Fees fair as expected
Was this helpful? Yes
Sep 26,2016
Minithumbup
By:
Sep 26,2016
0 people found
this helpful
Excellent customer service and were very good and keeping me up to date with all the information and chasing my solicitor. Really good to deal with and would recommend them....
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Comment on agent fees
Competitive with other estate agents
Was this helpful? Yes
Sep 19,2016
Minithumbup
By:
Sep 19,2016
0 people found
this helpful
Very professional kept me informed at all times, nothing was too much trouble. Chased the solicitors who prolonged the sale.This lady was very polite and knew her job....
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Comment on agent fees
I thought the fees were reasonable and not out of the ordinary.
Was this helpful? Yes
Sep 19,2016
Minithumbup
By:
Sep 19,2016
1 people found
this helpful
We struggled to choose an estate agent and didn't know if we should use a high street or online agent but our decision to use Richard Kendall was definitely the right one. We had a dedicated contact, Tina Wood who was unbelievably professional and helpful through a challenging and complicated sale. I would like to express our thanks to Tina, she is a definitely an asset to that business....
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Comment on agent fees
I thought the fees were fair, I wouldn't say they were cheap or expensive.
Was this helpful? Yes
Sep 16,2016
Minithumbup
By:
Sep 16,2016
0 people found
this helpful
I have just sold my house with Richard Kendall and from start to finish the service has been exceptional. The initial valuation was hassle free and organised quickly and efficiently. The selling process has been seamless, Karen and Sarah have been in regular contact providing updates and offering advice and assistance whenever needed. Their professional and friendly approach has been fantastic I can't thank them both enough for all their help and I would recommend Richard Kendalls to anyone look...
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Comment on agent fees
Not the cheapest on the market, but you cant put a price on excellent service
Was this helpful? Yes
Sep 16,2016
Minithumbup
By:
Sep 16,2016
0 people found
this helpful
Brilliant service from start to finish. Really proactive and friendly agents. Always happy to help. I would recommend them to anyone and have already recommended to a friend who is looking to put her house on the market. Would not hesitate to put your house on the market with them....
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Comment on agent fees
Fees extremely reasonable and competitive
Was this helpful? Yes
Sep 12,2016
Minithumbup
By:
Sep 12,2016
0 people found
this helpful
We have recently completed on our new home and really cannot praise Shireen enough. She was totally on the ball with communicating with everybody in the chain and nothing was too much trouble. She went above and beyond to ensure we were constantly up to date with what was going on and was always 2 steps in front with everything. Would definitely reccomend Richard Kendall Wakefield after dealing with Shireen, the other few estate agents I have dealt with in the past dont even compare to the exper...
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Comment on agent fees
We agreed on a 1% of sale fee which I thought was very reasonable.
Was this helpful? Yes

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Last updated at 2:07 PM 15/03/2014 by Richard Kendall

Complaints Procedure

OUR COMPLAINTS PROCEDURE


 


We are committed to providing a high quality Estate Agency service to all our clients and members of the public.  When something goes wrong we need you to tell us about it.  This will help us to improve our standards.


If you have a complaint, please write to the Manager of the office about which you have the complaint – either Wakefield, Ossett, Horbury or Normanton and they will deal with your complaint.


What will happen next?


 



  1. We will send you a letter acknowledging your complaint, within 3 working days and will ask you to confirm or explain any further details we need. 

  2. We will record your complaint in our central register and open a file for your complaint.  We will do this within 2 working days of receiving your complaint.

  3. We will then, promptly, start to investigate your complaint.  A formal written outcome of our investigation will be sent to you within 15 working days of the receipt of your complaint.  Our investigation may involve one or more of the following steps:


 



  • We may ask the member of staff who acted for you to reply to your complaint.

  • We may examine their reply and the information in your complaint file.  We may then ask them for more information.  This will take up to 3 working days from receiving their reply and the file.


 



  1. We may feel it beneficial to invite you to meet with us to discuss and hopefully resolve your complaint.  We will do this within 3 working days of receiving all the details we need from the member of staff who acted for you.

  2. Within 3 working days of the meeting we will write to confirm what took place and any solutions we have agreed with you.  If you do not want a meeting, it is not possible or it is considered not necessary, we will send you a detailed reply to your complaint. 

  3. At this stage, if you are still not satisfied, you can contact us again.  Our Partners Claire Kendall and Simon Kendall will then arrange to review our decision within 10 working days.  In the event that the complaint is about, or involves Claire Kendall or Simon Kendall, then Richard Kendall, The Principal will review our decision instead.

  4. We will let you know the result of the review within 5 working days of the end of the review.  At this time we will write to you confirming our final position on your complaint and explaining our reasons.  We will also provide you with the Consumer Guide provided by Property Ombudsman for Estate Agents.  A copy of the The Property Ombudsman’s Code of Practice for Residential Estate Agents will also be provided to you, upon request. 


 


If we have to change any of the timescales above, we will let you know and explain why.

Last updated at 1:00 AM 01/01/1970 by

Firm rankings



Horbury
4 Cluntergate, Wakefield WF4 5AG
(8)
Normanton
21 Market Place, Normanton WF6 2AU
(100)
Ossett
5 Station Road, Ossett WF5 8AB
(68)
show all branches (5)
Pontefract
15 Cornmarket Pontefract, Pontefract WF8 1AN
(34)
Wakefield
66 Northgate, Wakefield WF1 3AP
(169)

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