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    Jason
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    Karen
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    Mandy
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    Shireen
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    Sarah
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    Niki
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    Melanie
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    Alison
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    Elizabeth
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    Richard
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    Suzanne
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    Catherine
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    Craig
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    Chris
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    Kelly
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    Helen
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    Donna
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    Trish
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    Lisa
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    Elizabeth
Richard Kendall Estate Agent, a family firm with family traditions. We are an independent firm with a strong team behind us. We will give you a professional and personal service seven days a week.
Richard Kendall Estate Agent

www.richardkendall.co.uk

Properties for Sale
Properties to Rent

“ Great estate agent reasonable fees... ”

Sep 21,2018
Minithumbup
Alison
Tina
By: 'SarahB'
Sep 21,2018
0 people found
this helpful
Positive experience of a high street agent. This was our 5th attempt at trying to move house (2 part exchanges, 6 months with another high street agent and and online agent that never turned up to take the pics!), so, when I rung them the first time ...
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Comment on agent fees
Reasonable, half what we would have paid the other high street agent.
Was this helpful? Yes

“ House sale... ”

Sep 20,2018
Minithumbup
Niki
Niki
By: 'Sara'
Sep 20,2018
0 people found
this helpful
I cannot praise eatate agent Niki Lunn from richard kendalls wakefield branch highly enough. She has gone above & beyond her duty through what has been a very difficult time for me. I have received a very professional service with the added bonus of emotional ...
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Comment on agent fees
Agent fees were very reasonable
Was this helpful? Yes

“ Property Purchase... ”

Sep 20,2018
Minithumbdown
Sarah
Shireen
By: 'J.Coulman'
Sep 20,2018
0 people found
this helpful
Sarah and Shireen kept on top of my property purchase throughout and despite it being extremely lengthy they did not give up. We got there in the end, and they had a big part to play in getting it over the line....
read full review
Comment on agent fees
In line with other high street companies.
Was this helpful? Yes

“ Sold Property... ”

Sep 20,2018
Minithumbup
Sarah
SmithShireen
By: 'Steve & Jan'
Sep 20,2018
0 people found
this helpful
We had this property managed by Kendall's for 6 years while it was rented out with no issues so it made sense to use them when the time came to sell it, we felt the property was valued fairly and allowed it to go on ...
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Comment on agent fees
We felt the cost was very competitive
Was this helpful? Yes

“ Excellent Service... ”

Sep 20,2018
Minithumbup
Sarah
SmithShireen
By: 'Helen'
Sep 20,2018
0 people found
this helpful
Excellent service from all staff, especially Sarah and Shereen, from start to finish. Regular updates, nothing too much trouble. Kept us going through all the paperwork, trials and tribulations and genuinely pleased today when we eventually exchanged contracts!...
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Comment on agent fees
In line with similar agencies
Was this helpful? Yes

“ Extremely friendly and helpful... ”

Sep 18,2018
Minithumbup
Amanda
Joanne
By: 'Philip'
Sep 18,2018
0 people found
this helpful
Amanda and Joanne were both very friendly and knowledgable. They helped guide us throughout the entire process patiently, making the move as simple as possible....
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Was this helpful? Yes

“ Friendly with the professional touch.... ”

Sep 13,2018
Minithumbup
Amy
By: 'T&J'
Sep 13,2018
0 people found
this helpful
From start to finish, both my partner and I were treated in a warm and professional manner. Amy answered all our questions and advised on other areas we had not thought off. We were given cost break downs from day one so there was no ...
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Comment on agent fees
Nothing to much trouble.
Was this helpful? Yes

“ Bloody brilliant!... ”

Sep 12,2018
Minithumbup
Elizabeth
By: 'Matt - 12 month purchase saga!'
Sep 12,2018
0 people found
this helpful
I've sold my property through a different agent. All the while wishing I got the kind of service Liz was giving me whilst I purchased one through RK. If I ever sell a property I will never consider another agent. I honestly cant recommend ...
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Comment on agent fees
Didn’t pay agents fees as buyer, but what ever it is it will be worth it!
Was this helpful? Yes

“ Excellent Job... ”

Sep 11,2018
Minithumbup
Melanie
By: 'Alan and Sue Blackburn'
Sep 11,2018
0 people found
this helpful
Melanie has recently steered my wife and I through the selling process and we found her help and professional expertise to have been invaluable. Melanie was at all times, professional, friendly, knowledgeable, efficient and honest. Our experience was over a number of months so we ...
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Comment on agent fees
We felt the fees were entirely appropriate for the work that Melanie and the rest of the team put in to helping us sell our house.
Was this helpful? Yes

“ I wish I had used Richard Kendall... ”

Sep 11,2018
Minithumbup
Alison
By: 'Team Blezzard'
Sep 11,2018
0 people found
this helpful
I am purchasing a house that has been marketed through Richard Kendall. Alison is lovely, very personable, easy to talk to but also very professional & helpful. I have had nothing but excellent communication from arranging my viewing to the point we are at now, ...
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Comment on agent fees
I’m not sure what the fees are but I’d say they totally deserve every penny of it for making things go as easy & stress free as they can & getting straight on it when an issue arises.
Was this helpful? Yes

“ 24 Ashmore drive... ”

Sep 10,2018
Minithumbup
Amy
By: 'Phil Robinson'
Sep 10,2018
0 people found
this helpful
This is the first time I have used Richard Kendall and I found the experience a pleasant one. Amy Yarrow made the process easy from start to finish over the phone and in person, She definitely give this let a personal touch as she understood ...
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Comment on agent fees
There is always someone that wants paying :)
Was this helpful? Yes

“ Richard Kendall... ”

Sep 10,2018
Minithumbup
Elizabeth
By: 'TG'
Sep 10,2018
0 people found
this helpful
Kendalls sold my house during the first weekend of marketing, while I was away on holiday. The sale went through within 12 weeks. Liz managed the process - she's been wonderful throughout - very helpful, professional, communicative. I couldn't have asked for more. Thank ...
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Comment on agent fees
Fair, not the cheapest, but by no means the most expensive. I firmly believe you get what you pay for.
Was this helpful? Yes

“ Great!... ”

Sep 07,2018
Minithumbup
Alison
By: 'Carolyn'
Sep 07,2018
0 people found
this helpful
Alison kept me well informed throughout the whole process and was lovely and enthusiastic about my purchase. It was hassle free throughout and I would highly recommend!...
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Was this helpful? Yes

“ Efficient, friendly and reliable... ”

Sep 06,2018
Minithumbup
Elizabeth
By: 'Sue M Wakefield WF1'
Sep 06,2018
0 people found
this helpful
Thanks to everyone at Kendall's especially Liz. From the day of the free valuation I was kept informed at every step. Buyer found very quickly. Liz was assigned to my sale and the moment that the offer was received and accepted she was on....
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Comment on agent fees
Agents fees in line with other agents in area.
Was this helpful? Yes

“ Fantastic... ”

Sep 06,2018
Minithumbup
Elizabeth
By: 'Abi R'
Sep 06,2018
0 people found
this helpful
Excellent service from the moment we put in our offer. Super communication and very happy to recommend to family and friends. Would certainly consider selling through this agent should we ever need to! Very proactive and great availability for viewings when we were looking to ...
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Comment on agent fees
N/A
Was this helpful? Yes

“ Great service... ”

Sep 05,2018
Minithumbup
Melanie
By: 'Jill and Andrew, Lancaster'
Sep 05,2018
0 people found
this helpful
We had used Kendalls in 2015 when selling our home and had no hesitation is using them again three years later when selling a second property. The sale was handled in an extremely professional manner from valuation to the final stage. The initial valuation by David ...
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Comment on agent fees
Fees were realistic in view of the effort put into the sale by all staff involved.
Was this helpful? Yes

“ Amazing from start to finish!... ”

Sep 05,2018
Minithumbup
Karen
By: 'Lucie'
Sep 05,2018
0 people found
this helpful
I couldn't thank Karen enough for her hard work helping us sell and buy. Karen was there for me every step of the way ups and downs and finished with a big high for my family. She couldn't have helped enough and did ...
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Comment on agent fees
Good
Was this helpful? Yes

“ Aunt Pam... ”

Sep 04,2018
Minithumbup
Karen
By: 'Aunt Pam'
Sep 04,2018
0 people found
this helpful
Karen was open and friendly, she was very helpful and easy to talk to. I struggle to hear on the telephone and get nervous because of this but Karen put me at ease. She was like a friend who helped me through the process. Whatever ...
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Comment on agent fees
I decided to use Richard Kendall because I was very impressed with their pricing structure to give a quote including VAT. I was told at the beginning of the process the cost of everything.
Was this helpful? Yes

“ A real Asset... ”

Sep 03,2018
Minithumbup
Elizabeth
By: 'Sunil'
Sep 03,2018
0 people found
this helpful
As a portfolio Landlord I have bought many of properties and dealt with many different agents and I have to say that Liz has to be one of the best I have dealt with. With Liz in charge of this particular sale I was updated ...
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Comment on agent fees
Not Applicable
Was this helpful? Yes

“ Altofts Rental... ”

Aug 31,2018
Minithumbup
Kelly
By: 'Karl Rushby'
Aug 31,2018
0 people found
this helpful
Kelly was always very polite and helpful and would always keep me updated with any changes along the way. I would certainly use Kendalls again in the future. kelly and the team were fantastic, and the same as to be said for Karen and the ...
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Comment on agent fees
good
Was this helpful? Yes

“ Determination to completion!... ”

Aug 27,2018
Minithumbup
Mandy
By: 'Michael Richmond'
Aug 27,2018
0 people found
this helpful
Mandy was always helpful, realistic ,optimistic and always cheerful. Not easily thwarted. She was ready with alternatives and I always felt that a successful outcome was inevitable . Thank you Mandy...
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Comment on agent fees
The agents fees were reasonable however the initial valuation was overoptimistic
Was this helpful? Yes

“ Excellent Service... ”

Aug 26,2018
Minithumbup
Amanda
Joanne
By: 'Mrs M'
Aug 26,2018
0 people found
this helpful
From point of valuation to completion of sale the service received was excellent. We were kept informed of every viewing together with any feedback and they also liaised with our solicitors to ensure the process ran smoothly....
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Comment on agent fees
Good
Was this helpful? Yes

“ Brilliant customer service... ”

Aug 24,2018
Minithumbup
Amanda
Joanne
By: 'Jake'
Aug 24,2018
0 people found
this helpful
We were the buyer of a property being marketed by Richard Kendall. The customer service levels of Amanda and Joanne (and Elizabeth for a week whilst they were away) were brilliant, we couldn't fault them at all. Throughout the whole process there was a ...
read full review
Comment on agent fees
Buyer - no fees
Was this helpful? Yes

“ Fantastic service... ”

Aug 23,2018
Minithumbup
Lisa
By: 'Angelina W'
Aug 23,2018
0 people found
this helpful
Lisa went above and beyond what I'd expect from an estate agents. Highly recommend their services. Lisa was very friendly, professional and bent over backwards to help us with any issues we had....
read full review
Comment on agent fees
Not the cheapest out there but definitely earned their fee
Was this helpful? Yes

“ Helpful... ”

Aug 20,2018
Minithumbup
Niki
By: 'Gilly G'
Aug 20,2018
0 people found
this helpful
Niki provided a wonderful buying experience by being friendly, patient and super helpful at what can be a stressful time. She takes time to answer all your queries finding out the answers quickly and efficiently. She always gets back to you as promised and uses ...
read full review
Comment on agent fees
Buyer so no fees
Was this helpful? Yes

“ Excellent service !!... ”

Aug 18,2018
Minithumbup
Amanda
Joanne
By: 'F E Dill'
Aug 18,2018
0 people found
this helpful
I have used Richard Kendal's service before many years ago now, so I had no reservations about using them again. The sheer professionalism of all their Wakefield staff really stood out to me What I most appreciated was that they kept me updated at ...
read full review
Comment on agent fees
The fees were very straightforward and very fair.
Was this helpful? Yes

“ Consistent communication.... ”

Aug 15,2018
Minithumbup
Karen
By: 'Mrs Tracy Carswell'
Aug 15,2018
0 people found
this helpful
Karen and the team at Richard Kendall also Richard who came to value our property. I would like to thank all the team so very much. Karen has cried with me and laughed with me over the long process of buying a new build. She ...
read full review
Comment on agent fees
I can't comment on this has Taylor Whimpy has paid our agents fees. We did have a choice but choose Richard Kendall. I would have paid over the odds because their service is second to none.
Was this helpful? Yes

“ Proactive staff... ”

Aug 14,2018
Minithumbup
Amanda
Joanne
By: 'S Mani'
Aug 14,2018
0 people found
this helpful
Bought the property via Richard Kendall. Staff have been proactive particularly Amanda, who takes personal reponsibility in dealing with clients and sort out problems straight away....
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Was this helpful? Yes

“ First Time Buyer... ”

Aug 14,2018
Minithumbup
By: 'Kathryn'
Aug 14,2018
0 people found
this helpful
Brilliant service from everyone in the office. Particularly Alison who dedicated her time to chasing the vendors and solicitors while updating us as regularly as possible. Overall, a great experience as a first time buyer. Would highly recommend Richard Kendall to anyone looking to buy ...
read full review
Was this helpful? Yes

“ 1st class service.... ”

Aug 13,2018
Minithumbdown
Niki
By: 'Kevin & Anna'
Aug 13,2018
0 people found
this helpful
Buying/selling property is rarely plain sailing and we had more than our fair share of ups & downs. Niki Lunn went above & beyond, chasing up even the smallest details when our buyers solicitor were dragging their feet. Some of the issues we ran ...
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Was this helpful? Yes

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
27 0 32 4 454 7 196 6 7 7

Agent Fees

No fees set.

Complaints Procedure

OUR COMPLAINTS PROCEDURE


 


We are committed to providing a high quality Estate Agency service to all our clients and members of the public.  When something goes wrong we need you to tell us about it.  This will help us to improve our standards.


If you have a complaint, please write to the Manager of the office about which you have the complaint – either Wakefield, Ossett, Horbury or Normanton and they will deal with your complaint.


What will happen next?


 



  1. We will send you a letter acknowledging your complaint, within 3 working days and will ask you to confirm or explain any further details we need. 

  2. We will record your complaint in our central register and open a file for your complaint.  We will do this within 2 working days of receiving your complaint.

  3. We will then, promptly, start to investigate your complaint.  A formal written outcome of our investigation will be sent to you within 15 working days of the receipt of your complaint.  Our investigation may involve one or more of the following steps:


 



  • We may ask the member of staff who acted for you to reply to your complaint.

  • We may examine their reply and the information in your complaint file.  We may then ask them for more information.  This will take up to 3 working days from receiving their reply and the file.


 



  1. We may feel it beneficial to invite you to meet with us to discuss and hopefully resolve your complaint.  We will do this within 3 working days of receiving all the details we need from the member of staff who acted for you.

  2. Within 3 working days of the meeting we will write to confirm what took place and any solutions we have agreed with you.  If you do not want a meeting, it is not possible or it is considered not necessary, we will send you a detailed reply to your complaint. 

  3. At this stage, if you are still not satisfied, you can contact us again.  Our Partners Claire Kendall and Simon Kendall will then arrange to review our decision within 10 working days.  In the event that the complaint is about, or involves Claire Kendall or Simon Kendall, then Richard Kendall, The Principal will review our decision instead.

  4. We will let you know the result of the review within 5 working days of the end of the review.  At this time we will write to you confirming our final position on your complaint and explaining our reasons.  We will also provide you with the Consumer Guide provided by Property Ombudsman for Estate Agents.  A copy of the The Property Ombudsman’s Code of Practice for Residential Estate Agents will also be provided to you, upon request. 


 


If we have to change any of the timescales above, we will let you know and explain why.

Last updated at 1:00 AM 01/01/1970 by

Awards won by Richard Kendall Estate Agent

Individual Branch Awards

Pontefract, WF8

Normanton, WF6

Wakefield, WF4

Wakefield, WF1

Ossett, WF5


Castleford
46 Carlton Street, Castleford WF10 1BA
(23)
Horbury
4 Cluntergate, Wakefield WF4 5AG
(44)
Normanton
10 High Street, Normanton WF6 2AB
(148)
show all branches (6)
Ossett
5 Station Road, Ossett WF5 8AB
(128)
Pontefract
15 Cornmarket Pontefract, Pontefract WF8 1AN
(97)
Wakefield
66 Northgate, Wakefield WF1 3AP
(296)


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