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    Jason Kent
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    Karen Dawson
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Richard Kendall Estate Agent, a family firm with family traditions. We are an independent firm with a strong team behind us. We will give you a professional and personal service seven days a week.
 
Website not available Properties for sale
Properties for rent
Sep 20,2017
Minithumbup
Sarah Whalley
By: 'Peter C'
Sep 20,2017
0 people found
this helpful
I would like to comment on the outstanding service provided by Sarah in the selling of my late brother's property. This was a protracted sale for a number of reasons but Sarah ensured it progressed as quickly as possible and kept in regular contact to keep me informed of progress. She was always helpful, polite, courteous and professional in our dealings. I can't speak highly enough - definitely the best service I have received from an estate agents....
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Was this helpful? Yes
Sep 20,2017
Minithumbup
Karen Dawson
Sarah Whalley
By: 'Michelle'
Sep 20,2017
0 people found
this helpful
We have just completed on the sale of our home and I would just liked to say it was a very seamless & efficient process. This was down to all the staff at Richard Kendall; they were trully amazing. I'd like to make special mention to Karen, Sarah, Jody, and Andy they are wonderful they kept us up to date every step of the way and nothing was too much trouble. I wouldn't hesitate to use Richard Kendall again as the service was second to none....
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Comment on agent fees
Competitive
Was this helpful? Yes
Sep 20,2017
Minithumbup
Melanie Robinson
By: 'Amanda and Winstone'
Sep 20,2017
0 people found
this helpful
We sold our house through Kendalls and found Melanie to be very efficient and a pleasure to deal with. We were out of the country and she kept in touch by email and arranged accompanied viewings whilst away. Once a buyer was found she was very thorough in making sure they were genuine and did all she could to speed up the process....
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Was this helpful? Yes
Sep 15,2017
Minithumbup
Niki Lunn
By: 'Indre Kereviciute'
Sep 15,2017
0 people found
this helpful
It was pleasure to deal Richard Kendall from the beginning to the end . Contacts got exchanged in less that 3 weeks! Amazing work by Nikki Lunn who kept me updated on every step and was pushing every part for completion - she is a super star !:) I definitely made a right choice and would highly recommend Estate Agent Richard Kendall ....
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Was this helpful? Yes
Sep 12,2017
Minithumbup
Elizabeth Cooke
By: 'Heather'
Sep 12,2017
0 people found
this helpful
I can't recommend Elizabeth Cooke at Richard Kendall's highly enough. Liz was helpful throughout the whole process of selling our house, no problem was too big or too small. I wouldn't hesitate to use Richard Kendalls again as a result of our recent experience with them....
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Comment on agent fees
The fees were reasonable and competitive with other local agents.
Was this helpful? Yes
Sep 08,2017
Minithumbup
Elizabeth Cooke
Niki Lunn
By: 'Anita'
Sep 08,2017
0 people found
this helpful
Our sale was handled in a friendly yet professional manner. Nothing was too much trouble for all the ladies at Richard Kendall. I would definitely use them again....
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Comment on agent fees
The fees were competitive.
Was this helpful? Yes
Aug 31,2017
Minithumbup
Karen Dawson
By: 'Jackie'
Aug 31,2017
0 people found
this helpful
I have used Richard Kendall 4 times and every time we have been impressed with their service. Karen kept us up to date with everything great service....
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Was this helpful? Yes
Aug 25,2017
Minithumbup
Jody Murphy
Lisa Wood
By: 'Allison Gardham'
Aug 25,2017
0 people found
this helpful
First time I have ever done this and it was made easier by the professional but friendly manner both Jody and lisa had. 5 star service from start to finish. Thank you to lisa for listening to and answering my never ending questions!!...
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Comment on agent fees
Average
Was this helpful? Yes
Aug 24,2017
Minithumbup
Amanda
Joanne
By: 'Jenny'
Aug 24,2017
0 people found
this helpful
We used Richard Kendall Wakefield to sell our late father's house. We chose them as we have used them before when we sold our own house. Joanne and Amanda made everything very easy and stress free. The house went on the market on the Thursday and was sold on the Friday!! Great service and very reasonable fees. Would definitely recommend and use again in the future....
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Comment on agent fees
We had quotes from 4 different agents and Richard Kendall were by far the cheapest.
Was this helpful? Yes
Aug 23,2017
Minithumbup
Lisa Wood
By: 'Jan'
Aug 23,2017
0 people found
this helpful
We have just completed the sale of our 3rd property through Richard Kendells in the last year. Lisa has overseen the sale of all of these properties and has always been very approachable, enthusiastic and competent from start to completion. She is an asset to the company. Thanks again Lisa!...
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Comment on agent fees
Fees could be lower
Was this helpful? Yes
Aug 18,2017
Minithumbup
Donna Woodward
By: 'Mr & Mrs S'
Aug 18,2017
0 people found
this helpful
We were purchasing a property that was marketed with this agent. All the staff at the Pontefract office were accommodating, from making the first viewing, through to liaising with the vendor in order to answer our queries. The chain hit a bit of a rocky point where Solicitors seemed to be struggling to speak to each other and decide on a completion date; this is where Donna stepped in and did all she could to push forward a date and get things back on track. We would thank all the staff, especia...
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Comment on agent fees
N/A - purchaser
Was this helpful? Yes
Aug 14,2017
Minithumbup
Joanne
Amanda Dyson
By: 'Ian and Chris H'
Aug 14,2017
0 people found
this helpful
Amanda and Joanne were very helpful right from the start of our house sale. They kept us informed of progress at all stages of the sale. They were always polite, positive and up beat....
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Comment on agent fees
Acceptable and reasonable on a par with expectations.
Was this helpful? Yes
Aug 12,2017
Minithumbup
Jason Kent
Elizabeth Cooke
By: 'Barbara'
Aug 12,2017
0 people found
this helpful
We were very pleased with Jason Kent's professional manner when the initial sale process began. Elizabeth Cooke was allocated to the sale of the property and was totally professional throughout the whole process. We were very impressed with her manner both on the telephone and in person. She knew every detail and hiccup of our sale and gave us frequent, much needed updates and support. Thank you for all your help, it was very much appreciated....
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Comment on agent fees
Our property was sold within two days of going on the market therefore the fees seem very high given the amount of input initially provided by the sales team. However, the process to completion lacked pace and tenacity so we were very grateful for the professional support we received from Elizabeth during this frustrating time.
Was this helpful? Yes
Aug 10,2017
Minithumbup
Sarah Whalley
Donna Wright
By: 'Richard'
Aug 10,2017
0 people found
this helpful
Came down to a choice between 2 local agents & so glad I picked Richard Kendall. Sarah & Donna have been thoroughly professional from start to finish keeping us informed right through the process. Agents often (& rightly!) get a bad press but couldn't fault RK. No hesitation in recommending this firm....
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Comment on agent fees
Quite happy with the fee.
Was this helpful? Yes
Aug 09,2017
Minithumbup
Elizabeth Cooke
By: 'Paul'
Aug 09,2017
0 people found
this helpful
Elizabeth was extremely helpful polite and courteous. Kept me well informed and in my opinion went above and beyond to help me with a few issues regarding the sale of my house. If it had not been for Elizabeth i would have probably withdrawn from the sale. I have no hesitation in recommending Richard Kendal and in particular Elizabeth and all the staff at the Wakefield branch....
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Comment on agent fees
Everyone would of course like to spend less but they were appropriate.
Was this helpful? Yes
Aug 09,2017
Minithumbup
Karen Dawson
By: 'Steve'
Aug 09,2017
0 people found
this helpful
Estate agents are not normally praised however Karen has been excellent at keeping me informed and pushing or encouraging Solicitors to get a move on. As everything has been done over email as I've been in France for the whole period her work has been invaluable and her prompt replies have reassured me everything was on track. Thanks...
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Comment on agent fees
Fair
Was this helpful? Yes
Aug 09,2017
Minithumbup
Karen Dawson
By: 'janet stringer'
Aug 09,2017
0 people found
this helpful
so glad we used richard kendall to sell our house.karen kept us up to date every step of the way.she went over and above and we cannot thank her enough.reckon she should have a pay rise,seriously though she was brilliant she made me feel like we were friends...
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Was this helpful? Yes
Aug 01,2017
Minithumbup
Lisa
By: 'Karen A'
Aug 01,2017
0 people found
this helpful
Lisa became the main point of contact for me after Donna left. I got the impression that Lisa was genuinely interested in our house selling experience and made herself available to have a conversation and chase up any matters which we deemed to be 'slow' in terms of the conveyancing aspect of the sale. Happy to recommend the agent & Lisa personally! Thanks...
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Comment on agent fees
The fees are comparable to other agencies and is what you would expect to be paying I think in the current market
Was this helpful? Yes
Jul 19,2017
Minithumbup
Karen Dawson
By: 'Leon'
Jul 19,2017
0 people found
this helpful
I recently purchased a house through Richard Kendall in Normanton. Karen has been absolutely excellent throughout the process in her communication Karen went above and beyond in chasing up the solicitors on both ends to help resolve many issues! Can't fault Richard Kendall, Karen is star!...
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Comment on agent fees
n/a
Was this helpful? Yes
Jul 14,2017
Minithumbup
Lisa Wood
By: 'Vanessa'
Jul 14,2017
0 people found
this helpful
Every step of the selling process has been made simple by the fabulous Lisa and her colleagues. From first valuation through til completion Richard Kendall has smoothed the path and communication has been quick and clear. We are very very grateful. Worth every penny. Thank you....
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Comment on agent fees
Comparable to other agents but worked hard and clearly wanted the best for us.
Was this helpful? Yes
Jul 10,2017
Minithumbup
Sarah Whalley
By: 'Dave Allen'
Jul 10,2017
0 people found
this helpful
I made the right decision to use Kendall's to sell my mother's house. New premises on High Street create a good first impression. Marketing of the property appeared comprehensive. Their high level of resources meant they could accommodate prospective buyers at most time during the week and relieved me of any responsibility to attend viewings, exactly as I wanted. Sarah was friendly, efficient and professional and regularly kept me informed of developments during the process. Thanks Sarah....
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Comment on agent fees
About average i guess for high street agents; not the cheapest around but also not the most expensive.
Was this helpful? Yes
Jul 03,2017
Minithumbup
Sarah Whalley
By: 'Malc n Jane'
Jul 03,2017
0 people found
this helpful
We're glad we chose Richard Kendall to sell our house. We got a thoroughly professional service. Sarah gave us regular updates on progress. Not only that but I think the company's reputation ensured the listing was seen by the maximum number of potential buyers....
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Comment on agent fees
Fees were as expected and worth it.
Was this helpful? Yes
Jul 01,2017
Minithumbup
Karen Dawson
By: 'Kevin & Jean'
Jul 01,2017
0 people found
this helpful
Many thanks to Karen & the team in Normanton. From start to finish with the sale of our house the experience was professional and personal, keeping us informed of progress all the way. We also used Beaumont Legal who dealt with the conveyancing and we're equally impressive....
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Comment on agent fees
Overall good value for money.They dealt with all the viewings and provided feedback after each visit
Was this helpful? Yes
Jun 29,2017
Minithumbup
Lisa Wood
By: 'Lucy'
Jun 29,2017
0 people found
this helpful
I am a first time buyer so I went into this property knowing nothing. Lisa always replied to any queries I had, she always answered the phone or called back asap with an answer or explaination for everything. Would recommend Richard Kendall to anyone and Lisa deserves a medal for putting up with me!! Thanks Lisa!...
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Comment on agent fees
Good
Was this helpful? Yes
Jun 29,2017
Minithumbup
Karen Dawson
By: 'Mr&Mrs McCarron-Shipman'
Jun 29,2017
0 people found
this helpful
We have just bought our second home through Richard Kendall We have never dealt with them before but Karen has been amazing from start to finish , her communication is brilliant! She is true to her word, does exactly what she says she is going to do! Overall we have recieved a fantastic service from Karen! She is a credit to Richard Kendall. We just want to say a huge thank you for all your hard work!....
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Comment on agent fees
N/A
Was this helpful? Yes
Jun 28,2017
Minithumbup
Lisa Wood
By: 'B Taylor'
Jun 28,2017
0 people found
this helpful
Excellent service from all the team @R.K. Pontefract. Lisa Wood went above and beyond their remit to keep us posted on ALL aspects of our Sale/Purchase. Grateful thanks to everyone concerned. Would highly recommend to anyone. Shame that solicitors are not to the same high standard....
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Comment on agent fees
Reasonable fees for work done.
Was this helpful? Yes
Jun 23,2017
Minithumbup
Lisa Wood
By: 'Jo'
Jun 23,2017
0 people found
this helpful
Excellent estate agents - very professional and really helpful. Top marks to Lisa Wood - senior consultant who always answered my calls and was always willing to help... I can highly recommend Richard Kendall (the Pontefract branch). x...
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Was this helpful? Yes
Jun 19,2017
Minithumbup
Catherine Kilbride
By: 'Vanessa'
Jun 19,2017
0 people found
this helpful
I've previously purchased a property through Richard Kendall and this time I was using them to sell an investment property. It's a property that we had re-listed for sale having completely renovated it and Richard Kendall sold it very quickly. Catherine Kilbride was ruthlessly efficient (and when she was unavailable Lucy Harrison was also brilliant). I wouldn't hesitate to recommend Richard Kendall - by far the best agent in this area - others don't come close...
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Comment on agent fees
Fees were as quoted
Was this helpful? Yes
Jun 06,2017
Minithumbup
Elizabeth Cooke
By: 'Brook'
Jun 06,2017
0 people found
this helpful
I have just sold my house with Richard Kendall in Wakefield. My advisor was Elizabeth Cooke. Elizabeth was great. She was very tenacious in chasing all the parties, and kept me up to date on what was happening and what needed to happen. As these things do, they always take longer than anticipated, but she dealt with my moans in a very professional but happy demeanour. I would definitely use Richard Kendall and especially Elizabeth again....
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Comment on agent fees
The normal level of fees.
Was this helpful? Yes
Jun 05,2017
Minithumbup
Mandy Bennett
By: 'Pete Roberts'
Jun 05,2017
0 people found
this helpful
I received an excellent service from Mandy Bennett and would not hesitate in recommending her. She worked hard throughout the process, kept me fully informed and was highly efficient. I could not fault the work she did and think she is a credit to Richard Kendalls....
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Comment on agent fees
Reasonable
Was this helpful? Yes

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Last updated at 2:07 PM 15/03/2014 by Richard Kendall

Complaints Procedure

OUR COMPLAINTS PROCEDURE


 


We are committed to providing a high quality Estate Agency service to all our clients and members of the public.  When something goes wrong we need you to tell us about it.  This will help us to improve our standards.


If you have a complaint, please write to the Manager of the office about which you have the complaint – either Wakefield, Ossett, Horbury or Normanton and they will deal with your complaint.


What will happen next?


 



  1. We will send you a letter acknowledging your complaint, within 3 working days and will ask you to confirm or explain any further details we need. 

  2. We will record your complaint in our central register and open a file for your complaint.  We will do this within 2 working days of receiving your complaint.

  3. We will then, promptly, start to investigate your complaint.  A formal written outcome of our investigation will be sent to you within 15 working days of the receipt of your complaint.  Our investigation may involve one or more of the following steps:


 



  • We may ask the member of staff who acted for you to reply to your complaint.

  • We may examine their reply and the information in your complaint file.  We may then ask them for more information.  This will take up to 3 working days from receiving their reply and the file.


 



  1. We may feel it beneficial to invite you to meet with us to discuss and hopefully resolve your complaint.  We will do this within 3 working days of receiving all the details we need from the member of staff who acted for you.

  2. Within 3 working days of the meeting we will write to confirm what took place and any solutions we have agreed with you.  If you do not want a meeting, it is not possible or it is considered not necessary, we will send you a detailed reply to your complaint. 

  3. At this stage, if you are still not satisfied, you can contact us again.  Our Partners Claire Kendall and Simon Kendall will then arrange to review our decision within 10 working days.  In the event that the complaint is about, or involves Claire Kendall or Simon Kendall, then Richard Kendall, The Principal will review our decision instead.

  4. We will let you know the result of the review within 5 working days of the end of the review.  At this time we will write to you confirming our final position on your complaint and explaining our reasons.  We will also provide you with the Consumer Guide provided by Property Ombudsman for Estate Agents.  A copy of the The Property Ombudsman’s Code of Practice for Residential Estate Agents will also be provided to you, upon request. 


 


If we have to change any of the timescales above, we will let you know and explain why.

Last updated at 1:00 AM 01/01/1970 by

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Horbury
4 Cluntergate, Wakefield WF4 5AG
(14)
Normanton
10 High Street, Normanton WF6 2AB
(121)
Ossett
5 Station Road, Ossett WF5 8AB
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Pontefract
15 Cornmarket Pontefract, Pontefract WF8 1AN
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Wakefield
66 Northgate, Wakefield WF1 3AP
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