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Richard Kendall Estate Agent, a family firm with family traditions. We are an independent firm with a strong team behind us. We will give you a proffesional and personal service seven days a week.
Properties for sale
Properties for rent
Apr 27,2017
Minithumbup
Karen Dawson
By:
Apr 27,2017
0 people found
this helpful
We have recently purchased our first home through Richard Kendall and have been pleasantly surprised at how simple and stress free it has been. Karen has kept us well informed and chased solicitors on our behalf each week and given regular updates on the progress of our purchase. Would definitely recommend and would use again in the future. Thanks again!...
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Apr 25,2017
Minithumbup
Elizabeth Cooke
By:
Apr 25,2017
0 people found
this helpful
I would just like to thank Liz for the very professional way in which she dealt with the recent sale of my parent's property. Despite not being in the country I was kept up to date with all developments by phone and email. The phone calls were particularly helpful and contact was made on a weekly basis. Her advice was always helpful and considered and I would have no hesitation in recommending them. When Liz was not available I always found other members of the team helpful and constructive....
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Comment on agent fees
A fair charge for the service received.
Was this helpful? Yes
Apr 24,2017
Minithumbup
Elizabeth Cooke
By:
Apr 24,2017
0 people found
this helpful
Richard Kendall, Wakefield, Estate Agents have been absolutely fantastic with my house sale and purchase (both with Kendalls). Elizabeth Cooke dealt with the whole process on my behalf so professionally and friendly, always taking my calls. I cannot recommend them highly enough from initial valuation (David Savage) to my sale (Elizabeth Cooke) and my purchase (Amanda and Julia). Thank you all so much to all the team....
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Comment on agent fees
Fair - earned every penny.
Was this helpful? Yes
Apr 10,2017
Minithumbup
Kelly Scoffins
By:
Apr 10,2017
0 people found
this helpful
Kelly has been very helpful during the process of finding a tenant. She is polite, prompt at replying to queries, knowledgeable and nothing seems like too much trouble....
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Apr 08,2017
Minithumbup
Karen Dawson
Sarah Whalley
By:
Apr 08,2017
0 people found
this helpful
Karen Dawson, Sarah Whalley and the rest of the team at Richard Kendall Estate Agents in Normanton have been absolutely fantastic in handling the sale of our property. We had a bad experience with our original estate agent but when we switched to Richard Kendall our position improved 100% immediately. They provided a realistic valuation and the sales brochure that was produced was excellent with very professional photographs (at no extra cost). Even though they were appointed in early December, ...
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Comment on agent fees
Good - very reasonable.
Was this helpful? Yes
Apr 05,2017
Minithumbup
Wendy Brown
By:
Apr 05,2017
0 people found
this helpful
Fantastic service provided, Wendy Brown pulled out all the stops to get me in the property as soon as possible I can not thank her enough. All the fees were reasonable, viewings were prompt and very helpful If I ever need to move again I will be using Richard Kendall ðΓ‚ΕΈΓ‚β€˜Γ‚Β...
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Comment on agent fees
Good.
Was this helpful? Yes
Apr 04,2017
Minithumbup
Elizabeth Kirk
By:
Apr 04,2017
0 people found
this helpful
I have rented my house out with Richard Kendall for over 15 years now, without any problems. They have always been extremely prompt in dealing with any issues, and have been exceptional when arranging any work / quotations that obviously arise over a 15 year period. During a recent change of tenants, they provided service over and above what would normally be expected. I would like to thank the whole team for this, and especially Elizabeth Kirk as she originally arranged my first tenant 15 years...
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Comment on agent fees
When taking into account the complete service they provide, the fees are very reasonable.
Was this helpful? Yes
Apr 03,2017
Minithumbup
Joanne Metcalfe
Amanda Dyson
By:
Apr 03,2017
0 people found
this helpful
Joanne and Amanda were fantastic. We were badly let down by our buyers solicitors, delaying or transfer by 48 hours. Joanne and Amanda kept us up to date and informed. They could not have done more...
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Was this helpful? Yes
Mar 31,2017
Minithumbup
Kelly Scoffins
By:
Mar 31,2017
0 people found
this helpful
I have 2 rental properties where Kendall's act as letting agents and work on my behalf. Kelly Scoffins has dealt with both properties for several years for me. Kelly has always been the ultimate professional, not only taking the lead when things are the responsibility of the agent but also talking things over with me and helping me to come to a fair and sensible conclusion. Kelly has great experience of property maintenance and knows how things should be. I have relied on her for information and...
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Was this helpful? Yes
Mar 31,2017
Minithumbup
Kelly Scoffins
By:
Mar 31,2017
0 people found
this helpful
Where other companies have failed, Kelly has always been able to keep the property tenanted and ensured that the property was well-maintained. Cheerful, considerate and helpful all of the time....
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Comment on agent fees
The fees are very competitive.
Was this helpful? Yes
Mar 29,2017
Minithumbup
Kelly Scoffins
Donna Woodward
By:
Mar 29,2017
0 people found
this helpful
Over the past 2 years I have sold 2 houses and negotiated a letting with Kendals. Donna and Kelly could not have been any more professional, Friendly, Competent or effective. As a result I would not hesitate in recommending either branch of the business....
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Comment on agent fees
The flexible approach in a competitive market is the key
Was this helpful? Yes
Mar 27,2017
Minithumbup
Elizabeth Cooke
By:
Mar 27,2017
0 people found
this helpful
I have recently sold a house via Richard Kendall estate agents. The house sale was managed by Elizabeth Cooke who was professional and dedicated at all times ensuring that the outcome reached was in everyone's best interest. She was friendly and helpful throughout and nothing was too much trouble for her. She offered advice and guidance on what was at times a problematic sale and often went the extra mile to sort out any difficult issues when they arose. I would have no hesitation in recommendin...
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Comment on agent fees
The fees are competitive with others in the area. Very professional service.
Was this helpful? Yes
Mar 24,2017
Minithumbup
Elizabeth Kirk
By:
Mar 24,2017
0 people found
this helpful
liz was very efficient and kept me fully informed at every stage of renting my property - i have recommended her to several of my friends who were looking for someone to rent and they agree with me that she goes the extra mile and is very helpful...
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Comment on agent fees
reasonable fees - all declared at the beginning so no nasty surprises
Was this helpful? Yes
Mar 23,2017
Minithumbup
Karen Dawson
By:
Mar 23,2017
0 people found
this helpful
Absolutely fab, couldn't have asked for anything better that the service we have had, all very helpful and nothing was too much to ask. Would definitely recommend. Thanks for everything you have done for us 😊...
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Mar 22,2017
Minithumbup
Sarah Whalley
Alison Hopkinson
By:
Mar 22,2017
0 people found
this helpful
Superb customer service. Nothing was ever too much to ask, everyone was always happy to help. We would highly recommend Richard Kendall....
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Comment on agent fees
Most competitive fees in the area
Was this helpful? Yes
Mar 22,2017
Minithumbup
Elizabeth Kirk
By:
Mar 22,2017
0 people found
this helpful
Have dealt with Liz over the last 10 years and have always found her and her office staff to be extremely professional and dedicated to customer service. We have an excellent working relationship and hope this continues for many years to come....
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Comment on agent fees
Very competitive and value for money
Was this helpful? Yes
Mar 20,2017
Minithumbup
Lisa
By:
Mar 20,2017
0 people found
this helpful
Lisa was very helpful during the recent sale of my property. She kept me up to date even when solicitors didn't!!....
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Mar 20,2017
Minithumbup
Shireen Khaladj
By:
Mar 20,2017
0 people found
this helpful
Shireen has been extremely helpful and informative during all stages of property purchase, especially with me being a first time buyer. Thank you!...
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Was this helpful? Yes
Mar 17,2017
Minithumbup
Lisa Wood
Jody Murphy
By:
Mar 17,2017
0 people found
this helpful
We can not speak highly enough about the whole team at Richard Kendall Pontefract, who have all been wonderful but a special big thank you goes out to the lovely Lisa and Jody personally. They have both been truly amazing from start to finish, there professionalism, Customer service and duty of care was to say the least second to none! They took away all the stress that usually comes with selling a property and nothing was too much trouble for them. We would highly recommend Richard Kendall Po...
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Was this helpful? Yes
Mar 14,2017
Minithumbup
Elizabeth Cooke
By:
Mar 14,2017
0 people found
this helpful
Liz was extremely personable, friendly and approachable. She was the key contact between us, the solicitors and the seller, always informing us where we were in the process....
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Was this helpful? Yes
Mar 08,2017
Minithumbup
Elizabeth Cooke
By:
Mar 08,2017
0 people found
this helpful
Thrilled with the service that we received throughout the process of selling our house. Liz was wonderful and extremely professional, going above and beyond what we expected. She was always on call should we have any questions or required information from either the solicitors or the purchases. Liz made regular calls to us, keeping up to date with any developments. Without the personal service that we received, I'm sure the whole process would have been much more stressful. Would have no hesita...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 08,2017
Minithumbup
Elizabeth Cooke
By:
Mar 08,2017
0 people found
this helpful
Very helpful and kept me informed at all times. Would use again and would recommend using Richard Kendall to others...
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Comment on agent fees
N/A
Was this helpful? Yes
Mar 07,2017
Minithumbup
Elizabeth Cooke
By:
Mar 07,2017
0 people found
this helpful
I Agreed to buy my house back in December 2016, the sale was dealt with at Richard Kendall Wakefield by Liz Cooke. The completion went on long after me anticipated exchange date but Liz was a great source of reassurance and information. She was always pleasant to speak, despite me often vocalizing my frustrations. I felt she was always pushing thing along as far as she could. Hopefully I will not be moving anytime in the near future but as and when I do I would have no problem in using the servi...
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Comment on agent fees
Fees are payable, thats how it is.
Was this helpful? Yes
Mar 07,2017
Minithumbup
Elizabeth Cooke
By:
Mar 07,2017
0 people found
this helpful
It has been our pleasure to deal with Elizabeth Cooke at Richard Kendall. The experience of selling our house has been made as easy as possible with the help of Elizabeth and the team at Richard Kendall. We would not hesitate to use this Estate Agent again. I will be asking for Liz, by name, when we come to sell our next property....
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Comment on agent fees
Competitive Agent,s Fees
Was this helpful? Yes
Mar 03,2017
Minithumbup
Elizabeth Cooke
By:
Mar 03,2017
0 people found
this helpful
Liz was fantastic! We were buying a property for the first time and she helped us every step of the way, we can't thank her enough for all her help! We are pleased to say that we have exchanged today and are now on the property ladder. We will certainly call Liz if we ever needed their help in the future. Thank you!!...
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Comment on agent fees
Purchaser
Was this helpful? Yes
Feb 27,2017
Minithumbup
Kelly Scoffins
By:
Feb 27,2017
0 people found
this helpful
We viewed a number of properties prior to selecting this one with other local agents. Without doubt the Richard Kendall Estate Agency and in particular the staff member Kelly Scoffins who dealt with our tenancy were far more professional and supportive in in dealing with our needs. They ensured the process was smooth and took great care to ensure we understood all the contractual implications prior to signing the agreement....
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Comment on agent fees
The was our first tenancy agreement but by comparing fees mainly over the internet I would say the were competitive.
Was this helpful? Yes
Feb 27,2017
Minithumbup
Lisa Wood
Donna Woodward
By:
Feb 27,2017
0 people found
this helpful
I could not recommend this branch or team enough I have sold several properties through them and each time they have proven themselves to be very efficient with good turn around times, I am a customer with high expectations and not the easiest person to deal with at time but the ladies have always been really friendly, approachable and done what I have asked of them without question. Thanks everyone keep it up :-)...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 25,2017
Minithumbup
Elizabeth Cooke
By:
Feb 25,2017
0 people found
this helpful
We are very pleased with the service we have received from Richard Kendall's, especially from Liz Cooke. Liz has provided us with a service which has been professional, friendly and sensitive in equal message. She has made a positive difference to a difficult and highly emotional task (selling the former family home due to my mother having to go into a care home) We would highly recommend her. Thank you very much to Liz and the other staff at Richard Kendall....
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Was this helpful? Yes
Feb 24,2017
Minithumbup
Liz
By:
Feb 24,2017
0 people found
this helpful
Great service, thank you Liz!! Recently sold my property with Richard Kendall and received very good customer service from start to finish. My initial valuation was realistic, the photos and publicly were to a high standard. Liz who managed the sale was excellent, keeping me informed of viewings, feedback and ensuring continuity of information to ensure the sale remained on track. If you're soon to be selling your property with Richard Kendall, I'd recommend requesting Liz to managed your sale...
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Comment on agent fees
Reaslistic for the area and property size.
Was this helpful? Yes
Feb 24,2017
Minithumbup
Elizabeth Cooke
By:
Feb 24,2017
0 people found
this helpful
I was a first time buyer and Liz was extremely helpful throughout the whole process. Everything went very smoothly as I was happy with the great service....
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Comment on agent fees
Good
Was this helpful? Yes

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Last updated at 2:07 PM 15/03/2014 by Richard Kendall

Complaints Procedure

OUR COMPLAINTS PROCEDURE


 


We are committed to providing a high quality Estate Agency service to all our clients and members of the public.  When something goes wrong we need you to tell us about it.  This will help us to improve our standards.


If you have a complaint, please write to the Manager of the office about which you have the complaint – either Wakefield, Ossett, Horbury or Normanton and they will deal with your complaint.


What will happen next?


 



  1. We will send you a letter acknowledging your complaint, within 3 working days and will ask you to confirm or explain any further details we need. 

  2. We will record your complaint in our central register and open a file for your complaint.  We will do this within 2 working days of receiving your complaint.

  3. We will then, promptly, start to investigate your complaint.  A formal written outcome of our investigation will be sent to you within 15 working days of the receipt of your complaint.  Our investigation may involve one or more of the following steps:


 



  • We may ask the member of staff who acted for you to reply to your complaint.

  • We may examine their reply and the information in your complaint file.  We may then ask them for more information.  This will take up to 3 working days from receiving their reply and the file.


 



  1. We may feel it beneficial to invite you to meet with us to discuss and hopefully resolve your complaint.  We will do this within 3 working days of receiving all the details we need from the member of staff who acted for you.

  2. Within 3 working days of the meeting we will write to confirm what took place and any solutions we have agreed with you.  If you do not want a meeting, it is not possible or it is considered not necessary, we will send you a detailed reply to your complaint. 

  3. At this stage, if you are still not satisfied, you can contact us again.  Our Partners Claire Kendall and Simon Kendall will then arrange to review our decision within 10 working days.  In the event that the complaint is about, or involves Claire Kendall or Simon Kendall, then Richard Kendall, The Principal will review our decision instead.

  4. We will let you know the result of the review within 5 working days of the end of the review.  At this time we will write to you confirming our final position on your complaint and explaining our reasons.  We will also provide you with the Consumer Guide provided by Property Ombudsman for Estate Agents.  A copy of the The Property Ombudsman’s Code of Practice for Residential Estate Agents will also be provided to you, upon request. 


 


If we have to change any of the timescales above, we will let you know and explain why.

Last updated at 1:00 AM 01/01/1970 by

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Horbury
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21 Market Place, Normanton WF6 2AU
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Pontefract
15 Cornmarket Pontefract, Pontefract WF8 1AN
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