Richard Kendall Estate Agent
4.9/5, 1495 reviews
97% recommended
93% sales valuation accuracy
99% sales fee satisfaction
90% lettings valuation accuracy
96% lettings fee satisfaction
Richard Kendall Estate Agent, a family firm with family traditions. We are an independent firm with a strong team behind us. We will give you a professional and personal service seven days a week. show more Richard Kendall Estate Agent, a family firm with family traditions. We are an independent firm with a strong team behind us. We will give you a professional and personal service seven days a week.

...left to get your reviews in for the
2021 allAgents Estate & Letting Agents Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 93% 99% £26,000 £20,225,000
Lettings 90% 96% £320 £1,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
78 2 60 6 878 17 420 14 12 8
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Advertise on
Members of
NAEA ARLA RICS NALS TPOS Sales TPOS Lettings TDS SAGEagent
Images & Videos

“Catherine could not have been more helpful wi......”

Share on :
Jun 17,2021
Minithumbup
Catherine
By: 'Richard'
Jun 17,2021
0 people found
this helpful
Catherine could not have been more helpful with our move which wasn't very straight forward. I would highly recommend using Richard Kendall. Very professional from the valuation to the completion....
read full review
Was this helpful? Yes
By: Kirsty Savage
Jun 17, 2021
View all comments (1)
Thank you for the 5* review for Catherine ...

“Well done Richard Kendalls...”

Share on :
Jun 16,2021
Minithumbup
Joanne
Amanda Dyson
By: 'Richard'
Jun 16,2021
0 people found
this helpful
These guys are friendly and really helpful. They kept us fully informed regarding viewing appointments and feedback following viewings. The sale has just completed. Thanks for your help....
read full review
Was this helpful? Yes
By: Richard Kendall Estate Agent
Jun 16, 2021
View all comments (1)
Thanks so much for your review. ...

“I was really happy with the service provided.......”

Share on :
Jun 15,2021
Minithumbup
Sarah
By: 'Lynn C'
Jun 15,2021
0 people found
this helpful
I was really happy with the service provided. Sarah kept us informed whether or not there was anything to report and if I needed to contact her, she returned my call immediately....
read full review
Was this helpful? Yes
By: Richard Kendall Estate Agent
Jun 16, 2021
View all comments (1)
Thanks so much for your review. ...

“Karen and Jill at RK Normanton have been abso......”

Share on :
Jun 15,2021
Minithumbup
By: 'Michelle & Brian'
Jun 15,2021
0 people found
this helpful
Karen and Jill at RK Normanton have been absolutely fabulous throughly the endless viewings and really helped me get the right price and the right sale for our property. This is the second time I have used RK and I have to say both times ...
read full review
Was this helpful? Yes
By: Richard Kendall Estate Agent
Jun 16, 2021
View all comments (1)
Thanks so much for your review. ...

“Absolutely top notch....”

Share on :
Jun 15,2021
Minithumbup
Karen
By: 'Mrs C'
Jun 15,2021
0 people found
this helpful
Absolutely top notch. Kendalls were acting on behalf of their vendor on a house we purchased. We were informed every step of the way and very quickly to each enquiry or request. Karen who we mainly dealt with is very informed and very efficient. I've ...
read full review
Was this helpful? Yes
By: Richard Kendall Estate Agent
Jun 16, 2021
View all comments (1)
Thanks so much for your review. ...

“We very much appreciate the excellent service......”

Share on :
Jun 13,2021
Minithumbup
Karen
By: 'Joanne Carr'
Jun 13,2021
0 people found
this helpful
We very much appreciate the excellent service that we received from Jill and Karen at selling our property in Normanton. We were kept updated weekly by phone or email, and all our queries were answered swiftly. Thank you for making our first time selling less ...
read full review
Was this helpful? Yes
By: Richard Kendall Estate Agent
Jun 15, 2021
View all comments (1)
Thanks so much for your review. ...

“Buying a home from Richard Kendall has been a......”

Share on :
Jun 12,2021
Minithumbup
Karen
By: 'Naomi'
Jun 12,2021
0 people found
this helpful
Buying a home from Richard Kendall has been a pleasure. Karen is amazing, she is so helpful, professional and polite. She was so helpful through every step of the buying process. We would definitely use them, if we ever sold our home....
read full review
Was this helpful? Yes
By: Richard Kendall Estate Agent
Jun 15, 2021
View all comments (1)
Thanks so much for your review. ...

“Excellent as always...”

Share on :
Jun 07,2021
Minithumbup
Amanda Dyson
By: 'Sunil'
Jun 07,2021
0 people found
this helpful
Amanda has looked after the sale after the offer was accepted and as always she was excellent and completely on the ball. Kept me updated and chased things up without me even having ti call. As a property developer i use estate agents often and ...
read full review
Was this helpful? Yes
By: Richard Kendall Estate Agent
Jun 07, 2021
View all comments (1)
Thank you for the 5 * review for Amanda ...

“This our first but not last experiance with R......”

Share on :
Jun 04,2021
Minithumbup
Sarah
By: 'WHITSHAW BUILDERS LTD'
Jun 04,2021
0 people found
this helpful
This our first but not last experiance with Richard Kendal, throughout the process we have constantly been kept updated with information of the sales. We sold three bespoke bungalows via the agents and we could not be happier, furthermore we plan to sell our next ...
read full review
Was this helpful? Yes
By: Richard Kendall Estate Agent
Jun 07, 2021
View all comments (1)
Thank you so much for taking the time to leave a review for Sarah at our Normanton office ...

“Brilliant estate agents...”

Share on :
Jun 03,2021
Minithumbup
Elizabeth
By: 'William'
Jun 03,2021
0 people found
this helpful
From the initial valuation to completion of the sale both Liz and the company at large have been fantastic. Nothing has been too much trouble. A really friendly and professional service, making selling a house with Richard Kendall a pleasure....
read full review
Was this helpful? Yes
By: Richard Kendall Estate Agent
Jun 04, 2021
View all comments (1)
Thanks so much for your review. ...

“Great service...”

Share on :
Jun 03,2021
Minithumbup
Amanda Dyson
Joanne
By: 'Dave'
Jun 03,2021
0 people found
this helpful
Many thanks to Amanda and the team for their friendly service and regular updates throughout. I would recommend Richard Kendall to anyone....
read full review
Was this helpful? Yes
By: Richard Kendall Estate Agent
Jun 04, 2021
View all comments (1)
Thanks so much for your review. ...

“Excellent, if we weren't moving so far away, we'd definitely use again....”

Share on :
Jun 02,2021
Minithumbup
By: 'Rachel'
Jun 02,2021
0 people found
this helpful
All the team at the Pontefract branch, especially Sophie, have been excellent from start to finish. Sophie has kept us informed throughout and made what could've been a very stressful, drawn out move go alot smoother....
read full review
Was this helpful? Yes
By: Richard Kendall Estate Agent
Jun 02, 2021
View all comments (1)
Thanks so much for your review. ...

“We have just bought our first house and Sophi......”

Share on :
Jun 02,2021
Minithumbup
Sophie
By: 'Lauren'
Jun 02,2021
0 people found
this helpful
We have just bought our first house and Sophie has been amazing. Sophie has been friendly and approachable throughout, and has kept me informed every step of the way. We had a few issues at the top of the chain, which was not Richard Kendal’...
read full review
Was this helpful? Yes
By: Richard Kendall Estate Agent
Jun 04, 2021
View all comments (1)
Thanks so much for your review. ...

“The customer service of Amanda and Joanne was......”

Share on :
Jun 01,2021
Minithumbup
Amanda Dyson
Joanne
By: 'Eddie'
Jun 01,2021
0 people found
this helpful
The customer service of Amanda and Joanne was excellent throughout the selling process. They kept us informed at all times of any potential snags and were always available to answer any questions we had. I would thoroughly recommend them to anyone....
read full review
Was this helpful? Yes
By: Richard Kendall Estate Agent
Jun 01, 2021
View all comments (1)
Thank you for the 5* review that you have left for Joanne and Amanda at our Wakefield office. ...

“Elizabeth CookeThe service I received from ......”

Share on :
May 28,2021
Minithumbup
By: 'Paul'
May 28,2021
0 people found
this helpful
Elizabeth Cooke The service I received from Liz from start to finish was absolutely first class. Would not hesitate recommending Richard Kendal if you are looking to sell. Excellent Agent....
read full review
Was this helpful? Yes
By: Richard Kendall Estate Agent
May 29, 2021
View all comments (1)
Thank you for leaving the 5* review for Liz. ...

“Highly recommend Richard kendalls...”

Share on :
May 28,2021
Minithumbup
Matthew
By: 'Belinda'
May 28,2021
0 people found
this helpful
I have been extremely happy with the service I have had from Richard kendalls with regard to some houses I want them the fully manage. They have been excellent, efficient and professional to deal with. I would recommend them very highly...
read full review
Was this helpful? Yes
By: Richard Kendall Estate Agent
May 29, 2021
View all comments (1)
Thank you for taking the time to leave a review for Matthew ...

“Many thanks to Sarah and others at Richard Ke......”

Share on :
May 28,2021
Minithumbup
Sarah
By: 'Louise'
May 28,2021
0 people found
this helpful
Many thanks to Sarah and others at Richard Kendall Estate Agents. Brilliant and exceptionally helpful (and patient) throughout the whole process of the sale of my house. I would would thoroughly recommend anyone to use their services for either buying or selling....
read full review
Was this helpful? Yes
By: Richard Kendall Estate Agent
May 29, 2021
View all comments (1)
Thank you for leaving a review for Sarah at our Normanton office. ...

“Thinking of selling /Buying/ renting/ or lett......”

Share on :
May 27,2021
Minithumbup
Karen
By: 'Ralph Karsten'
May 27,2021
0 people found
this helpful
Thinking of selling /Buying/ renting/ or letting, Then look no further than Richard Kendall. contact one of their agents establishments, Normanton branch for an efficient, friendly, outstanding service By Karen. helpful from the word GO...
read full review
Was this helpful? Yes
By: Richard Kendall Estate Agent
May 28, 2021
View all comments (1)
Thanks so much for your review. ...

“We were well looked after by Amanda and Joann......”

Share on :
May 25,2021
Minithumbup
Amanda Dyson
Joanne
By: 'Swanstons'
May 25,2021
0 people found
this helpful
We were well looked after by Amanda and Joanne throughout the sale of our home. I would not hesitate to recommend them. I could not fault them. Thank you both!...
read full review
Was this helpful? Yes
By: Richard Kendall Estate Agent
May 26, 2021
View all comments (1)
Thanks so much for your review. ...

“Professional service...”

Share on :
May 24,2021
Minithumbup
Elizabeth
By: 'Zoe'
May 24,2021
0 people found
this helpful
We received an excellent service throughout the sale process. Liz was amazing, she made sure we were updated at every stage of the process and supported us every step of the way! I wouldn’t hesitate to recommend Richard Kendall to everyone selling a property....
read full review
Was this helpful? Yes
By: Richard Kendall
May 24, 2021
View all comments (1)
Thank you for your 5* review of Elizabeth ...

“Recently completed on the purchase of our house and both ......”

Share on :
May 22,2021
Minithumbup
Suzanne
Donna
By: 'Kyle'
May 22,2021
0 people found
this helpful
Recently completed on the purchase of our house and both Donna and Suzanne have been absolutely fantastic and nothing has been too much trouble! Given they act on behalf of the seller they still took the time to keep us regularly updated, sometimes multiple times ...
read full review
Was this helpful? Yes
By: Richard Kendall Estate Agent
May 18, 2021
View all comments (1)
Thanks so much for your review. ...

“Well done Amy and the team!! We had two prope......”

Share on :
May 21,2021
Minithumbup
Amy Esberger
By: 'Mark'
May 21,2021
0 people found
this helpful
Well done Amy and the team!! We had two properties to rent and we set the bar high. Through a lot of hard work and a very person service Amy found the ideal tenants for both properties. Bravo!!...
read full review
Was this helpful? Yes
By: Richard Kendall Estate Agent
May 21, 2021
View all comments (1)
Thanks so much for your review. ...

“Amazing service, Lisa Wood went a above and b......”

Share on :
May 19,2021
Minithumbup
Lisa
By: 'Mrs Parker'
May 19,2021
0 people found
this helpful
Amazing service, Lisa Wood went a above and beyond my expectations, nothing was too much trouble, even questions what wasn't her job to answer! Lovely lady fantastic estate agents....
read full review
Was this helpful? Yes
By: Richard Kendall Estate Agent
May 20, 2021
View all comments (1)
Thank you for taking the time out to leave a review for Lisa. ...

“Excellent service and communication from star......”

Share on :
May 18,2021
Minithumbup
Elizabeth
Jason
By: 'Alison Margaret Brook'
May 18,2021
0 people found
this helpful
Excellent service and communication from start to finish. Staff all very supportive and helpful, especially Liz Cooke and Jason Kent....
read full review
Was this helpful? Yes
By: Richard Kendall
May 18, 2021
View all comments (1)
Thank you for the 5 * review ...

“Karen and staff at Richard Kendall have been ......”

Share on :
May 18,2021
Minithumbup
Karen
By: 'Anne causier'
May 18,2021
0 people found
this helpful
Karen and staff at Richard Kendall have been amazing. Karen has been very helpful and kept advising every week on the progress of sale. I would recommend R K to all my family and friends....
read full review
Was this helpful? Yes
By: Richard Kendall Estate Agent
May 19, 2021
View all comments (1)
Thanks so much for your review. ...

“Exceptional all round!...”

Share on :
May 18,2021
Minithumbup
Elizabeth
By: 'Richard Green'
May 18,2021
0 people found
this helpful
Having recently sold my home through Richard Kendall’s, the process from start to finish was effortless, hassle and stress free! Our dedicated property consultant Liz couldn’t do anymore for both myself and the buyers throughout the process. If something needed to be sorted ...
read full review
Was this helpful? Yes
By: Richard Kendall Estate Agent
May 19, 2021
View all comments (1)
Thanks so much for your review. ...

“Great advice & service from Mandy. Couldn’t ......”

Share on :
May 16,2021
Minithumbup
By: 'Sally'
May 16,2021
0 people found
this helpful
Great advice & service from Mandy. Couldn’t have wished for more, 5?highly recommended, did a great job of steering me through my first change of tenant....
read full review
Was this helpful? Yes
By: Richard Kendall Estate Agent
May 17, 2021
View all comments (1)
Thanks so much for your review. ...

“Many thanks to Sophie Crossley at Richard Ke......”

Share on :
May 16,2021
Minithumbup
Sophie
By: 'mary'
May 16,2021
0 people found
this helpful
Many thanks to Sophie Crossley at Richard Kendall, Pontefract for being helpful, efficient, reliable and friendly during the recent sale of our bungalow. We were always confident that Sophie had our best interests at heart and are very grateful for her help in the successful ...
read full review
Was this helpful? Yes
By: Richard Kendall Estate Agent
May 17, 2021
View all comments (1)
Thanks so much for your review. ...

“RK Normanton Branch...”

Share on :
May 15,2021
Minithumbup
Karen
By: 'Ellie-Mae'
May 15,2021
0 people found
this helpful
Karen and all staff at Richard Kendall Normanton have been fantastic from start to finish! Extremely efficient, reliable and friendly. Richard Kendall Normanton ensured we had a smooth move, despite moving in the current circumstances! Our safety was made top priority throughout. We would recommend ...
read full review
Was this helpful? Yes
By: Richard Kendall Estate Agent
May 17, 2021
View all comments (1)
Thanks so much for your review. ...

“Quality Customer Care and Support...”

Share on :
May 14,2021
Minithumbup
Lucy Harrison
Alison
By: 'Peter Noble'
May 14,2021
0 people found
this helpful
I have moved many times and have never had such excellent customer service as experienced by Kendalls from initial contact to sale and feedback. I am particularly indebted to Lucy and Alison who were calm, supportive and incredibly informative in what can always be a ...
read full review
Was this helpful? Yes
By: Richard Kendall Estate Agent
May 17, 2021
View all comments (1)
Thanks so much for your review, we are so happy you have been so pleased with the service. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

OUR COMPLAINTS PROCEDURE


 


We are committed to providing a high quality Estate Agency service to all our clients and members of the public.  When something goes wrong we need you to tell us about it.  This will help us to improve our standards.


If you have a complaint, please write to the Manager of the office about which you have the complaint – either Wakefield, Ossett, Horbury or Normanton and they will deal with your complaint.


What will happen next?


 



  1. We will send you a letter acknowledging your complaint, within 3 working days and will ask you to confirm or explain any further details we need. 

  2. We will record your complaint in our central register and open a file for your complaint.  We will do this within 2 working days of receiving your complaint.

  3. We will then, promptly, start to investigate your complaint.  A formal written outcome of our investigation will be sent to you within 15 working days of the receipt of your complaint.  Our investigation may involve one or more of the following steps:


 



  • We may ask the member of staff who acted for you to reply to your complaint.

  • We may examine their reply and the information in your complaint file.  We may then ask them for more information.  This will take up to 3 working days from receiving their reply and the file.


 



  1. We may feel it beneficial to invite you to meet with us to discuss and hopefully resolve your complaint.  We will do this within 3 working days of receiving all the details we need from the member of staff who acted for you.

  2. Within 3 working days of the meeting we will write to confirm what took place and any solutions we have agreed with you.  If you do not want a meeting, it is not possible or it is considered not necessary, we will send you a detailed reply to your complaint. 

  3. At this stage, if you are still not satisfied, you can contact us again.  Our Partners Claire Kendall and Simon Kendall will then arrange to review our decision within 10 working days.  In the event that the complaint is about, or involves Claire Kendall or Simon Kendall, then Richard Kendall, The Principal will review our decision instead.

  4. We will let you know the result of the review within 5 working days of the end of the review.  At this time we will write to you confirming our final position on your complaint and explaining our reasons.  We will also provide you with the Consumer Guide provided by Property Ombudsman for Estate Agents.  A copy of the The Property Ombudsman’s Code of Practice for Residential Estate Agents will also be provided to you, upon request. 


 


If we have to change any of the timescales above, we will let you know and explain why.

Last updated at 1:00 AM 01/01/1970 by

Awards won by Richard Kendall Estate Agent

Individual Branch Awards

Castleford, WF10

Normanton, WF6

Ossett, WF5

Wakefield, WF1

Wakefield, WF4

Pontefract, WF8


As Seen On

Get in touch with

Richard Kendall Estate Agent