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    Jason Kent
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    Karen Dawson
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    Karen Blanchard
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    Mandy Bennett
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    Catherine
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Richard Kendall Estate Agent, a family firm with family traditions. We are an independent firm with a strong team behind us. We will give you a proffesional and personal service seven days a week.
 
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Properties for sale
Properties for rent
Jan 17,2017
Minithumbdown
By:
Jan 17,2017
0 people found
this helpful
We have not bought a property for buy to let for a few years. We started again with a local property that might have interested us, but we appreciated that it would take money to get it to a decent lettable standard. At the viewing I spent 5 minutes talking to Richard Kendall's office who insisted on ringing at the time of the appointment, whilst watching my wife being welcomed into the property, effectively disturbing our time to review the property. Once I got inside I found that we had been t...
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By: Richard Kendall Estate Agent
Jan 17, 2017
I write further to your review above and I am sorry you have found reason to complain regarding our services. Could you please contact us at mail@richardkendall.co.uk with the details of the property you have viewed in order that we can look into the matter further and report back to you.

Thanks
Claire
Jan 12,2017
Minithumbup
By:
Jan 12,2017
0 people found
this helpful
Highly recommended. We swapped from another estate agent to Kendals as we were getting nowhere with other. They waived their joining fee as I'd had problems with previous agents which was very helpful indeed. Kendals were very professional and kept me informed of everything all along the way. Viewings were set up and confirmed quickly and any queries I had were answered promptly. If you want an estate agent that does all the above then use Richard Kendal, we were really pleased....
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Comment on agent fees
Compared to others around I was happy with them.
Was this helpful? Yes
Jan 12,2017
Minithumbup
By:
Jan 12,2017
0 people found
this helpful
Kelly was the agent who looked after us during the time we rented a property..... kelly was fantastic. Very friendly and if we had any issues she was very efficient and would get it sorted asap....
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Jan 11,2017
Minithumbup
By:
Jan 11,2017
0 people found
this helpful
I recently purchased a property, Karen kept me up to date If I had any questions or requests they were answered Immediately or the answer found in quick time. Excellent throughout the whole process from start to finish, I would highly recommend Richard Kendall to anyone wishing to Purchase a property...
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Comment on agent fees
N/A
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Jan 09,2017
Minithumbdown
By:
Jan 09,2017
0 people found
this helpful
We have been looking to buy a bungalow in the Ossett area and saw one on Rightmove so immediately phoned to book a viewing. The earliest was more than 3 days ahead so reluctantly agreed to 10am on the Saturday. We rearranged our schedule to fit this time, changing a customer of ours appointment time and partner taking time off work. This was an important viewing for us. We arrived at the house to meet the agent who asked my name. He then said other people were viewing at the same time and anot...
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Jan 06,2017
Minithumbup
By:
Jan 06,2017
0 people found
this helpful
Shireen was very professional and very easy to talk to about any issues or queries I had. She kept me well informed and I feel she is a great asset to the company...
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Comment on agent fees
Good
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Jan 03,2017
Minithumbup
By:
Jan 03,2017
0 people found
this helpful
We're still not sure if our sale / purchase experience was normal or difficult. For us it was both very difficult and traumatic. Indeed on two occassions I was at the point of packing in the whole thing and staying where we were. However a ray of sunshine, in the form of Melanie Robinson calmed us down on the occassions the going got tough and basically kept the whole thing on track. I don't know what her salary scale is but she deserves a SUBSTANTIAL bonus for all the effort she put into our tr...
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Comment on agent fees
They earned their keep on this one
Was this helpful? Yes
Dec 28,2016
Minithumbup
By:
Dec 28,2016
0 people found
this helpful
Elizabeth (Liz) was first class, information and updates kept us well informed of the progress even whilst we were on holiday in Australia they just kept on coming. Tina and myself were very impressed with the commitment to the sale it took the stress away from us. Many thanks Ray & Tina...
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Comment on agent fees
Fair
Was this helpful? Yes
Dec 23,2016
Minithumbup
By:
Dec 23,2016
0 people found
this helpful
From start to completion, Lisa customer service was excellent, she kept me well informed throughout the sale & offered assistance where required. Great communication, excellent service, made the selling process less stressful than required....
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Dec 23,2016
Minithumbup
By:
Dec 23,2016
0 people found
this helpful
From start to completion, Lisa customer service was excellent, she kept me well informed throughout the sale & offered assistance where required. Great communication, excellent service, made the selling process less stressful than required....
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Dec 22,2016
Minithumbup
By:
Dec 22,2016
0 people found
this helpful
I cannot recommend Mandy at Richard Kendall highly enough, she is an absolute star! I recently sold a property through the Ossett office, and brought a whole bunch of difficult problems along with me - Mandy faced every one of them with cheerful professionalism and helped me out on so many occasions that I lost count. She was always ready to help sort things out, no matter how hard it was, and never lost her cool once - a total gem! Whether your sale is easy or horribly complicated, as mine was,...
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Comment on agent fees
Excellent value for money
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Dec 21,2016
Minithumbup
By:
Dec 21,2016
0 people found
this helpful
Well Joanne what a supersar you have been through the entire sales process. Professional at all times but personable at all times. Can't thank you enough for your guidance and help. Merry Christmas....
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Comment on agent fees
Good
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Dec 21,2016
Minithumbup
By:
Dec 21,2016
0 people found
this helpful
We have recently sold 2 properties which have both been handled by LISA. She has been excellent from start to finish continually updating us through the process. She is always polite,enthusiastic ,helpful and ready to listen. Many thanks Lisa...
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Comment on agent fees
Ok
Was this helpful? Yes
Dec 20,2016
Minithumbup
By:
Dec 20,2016
0 people found
this helpful
Thank you very much in helping in our house sale.we hope you all have a lovely Christmas thank you...
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Comment on agent fees
Good
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Dec 19,2016
Minithumbup
By:
Dec 19,2016
0 people found
this helpful
A very good team, good communication, empathy and detailed knowledge throughout the sale. I would strongly recommend them and really good all round experience...
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Comment on agent fees
Good and
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Dec 16,2016
Minithumbup
By:
Dec 16,2016
0 people found
this helpful
I found Catherine to be extreamly professional, knowledgeable and left no stone unturned she definally knows her stuff. She gives extremely good advice and gets the job done if she says she's going to sell your property she will. Can't thank her enough....
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Comment on agent fees
I'm from Yorkshire so what do u think??
Was this helpful? Yes
Dec 16,2016
Minithumbup
By:
Dec 16,2016
0 people found
this helpful
Highly recommend Richard Kendall estate agents and in particular Liz Cooke who is exceptional at her job. She always kept us up to date with what was happening and has a positive, friendly, caring manner. Liz initiates action to ensure the smooth process of buying and selling houses. Nothing was too much trouble for her....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 13,2016
Minithumbup
By:
Dec 13,2016
0 people found
this helpful
Liz from Richard Kendall was an absolute star. Helped me throughout the process and kept me up to date on everything. My mothers house was also sold through Richard Kendall and she always said how great they were at being positive when a viewing did not turn into an offer....
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Comment on agent fees
Great fee
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Dec 13,2016
Minithumbup
By:
Dec 13,2016
0 people found
this helpful
Excellent, friendly and proactive service throughout; from first enquiry through to exchange of contract. Can't wait to collect the keys from her on Friday and give her a big hug and a yhank you....
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Comment on agent fees
Not Applicable
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Dec 12,2016
Minithumbup
By:
Dec 12,2016
0 people found
this helpful
Excellent service, At times I was receiving more information from Liz than I was from my own solicitor. I would recommend Richard Kendall to anybody....
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Dec 12,2016
Minithumbup
By:
Dec 12,2016
0 people found
this helpful
Melanie and the team at Richard Kendall kept me informed on a regular basis as to how many viewings plus any interest in the property; for the short period of time the house was for sale, I found everyone I spoke to at the Ossett branch to be very courteous and professional,The property was only on the market for a matter of four months before being sold which I was more than happy with,...
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Comment on agent fees
I found the agents fees to be very reasonable,
Was this helpful? Yes
Dec 09,2016
Minithumbup
By:
Dec 09,2016
0 people found
this helpful
Due to having a chain of 4 people and us been the bottom we were been forgotten about and no information was been passed to us. It's been extremely complex due to further up the chain but from day one Lucy and Catherine have been the most helpful. Every question I asked they got me a answer as soon as possible. In such a unpleasant experience I can honestly say they made it much better. I will definitely recommend and will use in the future (not any time soon tho )...
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Dec 09,2016
Minithumbup
By:
Dec 09,2016
0 people found
this helpful
Living overseas I thought the sale of my property would be somewhat more difficult than normal. However, dealing with Tina I very soon learnt this would NOT be the case. Tina kept me up to date with everything without me ever having to ask or chase her for information. If I had a question my email was always answered very quickly and when we hit a couple of problems Tina was excellent at helping to resolve them. I could not recommend Tina highly enough....
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Comment on agent fees
Normal market rates
Was this helpful? Yes
Dec 07,2016
Minithumbup
By:
Dec 07,2016
0 people found
this helpful
Elizabeth at Richard Kendall's has been fantastic through our purchase. She has provided me with regular updates and on several occasions has even obtained more info from my own solicitor than I could! It has been a nice smooth transaction and I am so glad that Elizabeth was in my corner....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 07,2016
Minithumbup
By:
Dec 07,2016
1 people found
this helpful
Excellent service throughout. Friendly, helpful & knowledgeable. Revived my confidence in estate agents after previous experience. Would certainly recommend. Good communication kept throughout dealings....
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Comment on agent fees
Good
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Dec 06,2016
Minithumbup
By:
Dec 06,2016
0 people found
this helpful
Can't say thank you enough to the team at Pontefract, especially Donna. We didn't have the easiest of moves due to issues with buyers but Richard Kendall supported us and helped us remain positive about the sale of our property. They went above and beyond what we expected and thanks to them we have managed to move to our dream home. Can't recommend them enough. Again a massive, massive thank you!...
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Dec 06,2016
Minithumbup
By:
Dec 06,2016
0 people found
this helpful
I used this branch to sell my house recently.The whole staff were very informative, Karen especiialy kept me up to date throughout the whole process from start to finish. I would highly recommend Richard Kendall to anyone wishing to make the experience of selling a house a lot easier.Many Thanks...
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Comment on agent fees
Good
Was this helpful? Yes
Dec 02,2016
Minithumbup
By:
Dec 02,2016
0 people found
this helpful
The property sale was completed within the agreed time scale and at the price advised with a very professional service...
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Comment on agent fees
good
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Nov 27,2016
Minithumbup
By:
Nov 27,2016
0 people found
this helpful
This is the second time we have used this branch and although we didn't sell the first time the service has been excellent throughout. Alison and Sarah have both been great, especially in the latter stages of our sale when solicitors seemed to be incapable of providing the service they're paid for!...
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Comment on agent fees
Good
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Nov 22,2016
Minithumbup
By:
Nov 22,2016
0 people found
this helpful
Liz and the Wakefield office in general couldn't have been more helpful. Liz was great during some trying times selling the flat, always kept me informed of any change in situation and was very friendly and professional....
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Last updated at 2:07 PM 15/03/2014 by Richard Kendall

Complaints Procedure

OUR COMPLAINTS PROCEDURE


 


We are committed to providing a high quality Estate Agency service to all our clients and members of the public.  When something goes wrong we need you to tell us about it.  This will help us to improve our standards.


If you have a complaint, please write to the Manager of the office about which you have the complaint – either Wakefield, Ossett, Horbury or Normanton and they will deal with your complaint.


What will happen next?


 



  1. We will send you a letter acknowledging your complaint, within 3 working days and will ask you to confirm or explain any further details we need. 

  2. We will record your complaint in our central register and open a file for your complaint.  We will do this within 2 working days of receiving your complaint.

  3. We will then, promptly, start to investigate your complaint.  A formal written outcome of our investigation will be sent to you within 15 working days of the receipt of your complaint.  Our investigation may involve one or more of the following steps:


 



  • We may ask the member of staff who acted for you to reply to your complaint.

  • We may examine their reply and the information in your complaint file.  We may then ask them for more information.  This will take up to 3 working days from receiving their reply and the file.


 



  1. We may feel it beneficial to invite you to meet with us to discuss and hopefully resolve your complaint.  We will do this within 3 working days of receiving all the details we need from the member of staff who acted for you.

  2. Within 3 working days of the meeting we will write to confirm what took place and any solutions we have agreed with you.  If you do not want a meeting, it is not possible or it is considered not necessary, we will send you a detailed reply to your complaint. 

  3. At this stage, if you are still not satisfied, you can contact us again.  Our Partners Claire Kendall and Simon Kendall will then arrange to review our decision within 10 working days.  In the event that the complaint is about, or involves Claire Kendall or Simon Kendall, then Richard Kendall, The Principal will review our decision instead.

  4. We will let you know the result of the review within 5 working days of the end of the review.  At this time we will write to you confirming our final position on your complaint and explaining our reasons.  We will also provide you with the Consumer Guide provided by Property Ombudsman for Estate Agents.  A copy of the The Property Ombudsman’s Code of Practice for Residential Estate Agents will also be provided to you, upon request. 


 


If we have to change any of the timescales above, we will let you know and explain why.

Last updated at 1:00 AM 01/01/1970 by

Firm rankings



Horbury
4 Cluntergate, Wakefield WF4 5AG
(9)
Normanton
21 Market Place, Normanton WF6 2AU
(101)
Ossett
5 Station Road, Ossett WF5 8AB
(73)
show all branches (5)
Pontefract
15 Cornmarket Pontefract, Pontefract WF8 1AN
(40)
Wakefield
66 Northgate, Wakefield WF1 3AP
(179)

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