Richard Kendall Estate Agent
4.9/5, 1258 reviews
97% recommended
93% sales valuation accuracy
98% sales fee satisfaction
89% lettings valuation accuracy
97% lettings fee satisfaction
Richard Kendall Estate Agent, a family firm with family traditions. We are an independent firm with a strong team behind us. We will give you a professional and personal service seven days a week. show more Richard Kendall Estate Agent, a family firm with family traditions. We are an independent firm with a strong team behind us. We will give you a professional and personal service seven days a week.
Estate agents Wakefield | Waskefield Estate Agents | Richard Kendall, Wakefield

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 93% 98% £42,500 £20,225,000
Lettings 89% 97% £320 £1,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
65 1 56 5 748 16 339 13 7 8
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA RICS NALS TPOS Sales TPOS Lettings TDS SAGEagent
Images & Videos

“nSarah at Richard Kendall - Normanto....”

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Oct 23,2020
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Sarah
By: 'john brooks'
Oct 23,2020
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Sarah at Richard Kendall - Normanton please accept this review as a compliment to you in particular and the Richard Kendall process. We had our house on sale for nearly 2 years and then decided to ditch Purple Bricks and go with RK throughout the last 4 ...
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By: Richard Kendall Estate Agent
Oct 24, 2020
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Thanks so much for your review, it is greatly appreciated. ...

“Excellent service provided from valuation to ......”

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Oct 23,2020
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Elizabeth
By: 'Stephen Jolliffe'
Oct 23,2020
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Excellent service provided from valuation to sale by all staff I dealt with. In particular Liz provided regular updates on progress with the sale....
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By: Richard Kendall Estate Agent
Oct 24, 2020
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Thanks so much for your review, it is greatly appreciated. ...

“We sold our house almost immediately, even th......”

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Oct 22,2020
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Lisa
By: 'Rosemarie Middleton'
Oct 22,2020
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We sold our house almost immediately, even though we were pretty much in desperate times with Covid. Lisa Wood was thoroughly helpful, positive and professional throughout. Communication was easy and I was kept informed of every stage of the sale from initial valuation to completion. ...
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Oct 24, 2020
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Thanks so much for your review, it is greatly appreciated. ...

“Tina really helped me through my house sale, ......”

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Oct 19,2020
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Tina
By: 'Keira Dawson'
Oct 19,2020
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Tina really helped me through my house sale, she was amazing and gave me all the best advice and chase ups she could possibly do, my solicitor wasn’t the best and neither were my buyers but tina went above and beyond to try and ...
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By: Richard Kendall Estate Agent
Oct 20, 2020
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Thank you so much for your review. ...

“An excellent, friendly service...”

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Oct 17,2020
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Joanne
Amanda Dyson
By: 'Richard Withey'
Oct 17,2020
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An excellent, friendly service, with lots of viewings and good presentation. All the staff at Richard Kendall's are excellent, but Amanda and Joanne were particularly supportive during the difficult year caused by Covid 19....
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Oct 19, 2020
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Thank you for the 5 * review for Joanne and Amanda. ...

“We have just sold our mother's house with Ric......”

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Oct 16,2020
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Mandy
By: 'Peter Cresswell'
Oct 16,2020
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We have just sold our mother's house with Richard Kendall's and Mandy Bennett dealt with the sale for us. Nothing was too much trouble for Mandy who went above and beyond to get the sale sorted as quickly as possible. We were kept in the ...
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By: Richard Kendall Estate Agent
Oct 19, 2020
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Thank you for the 5* review for Mandy ...

“Thank you for professional approach in diffic......”

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Oct 16,2020
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Amanda Dyson
Joanne
By: 'David Summerscales'
Oct 16,2020
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Thank you for professional approach in difficult times and fastidious attention to the job in hand you got the job done that’s what counts ! Be no hesitation in giving you the best recommendation. Many thanks ....
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Oct 19, 2020
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Thank you for recommendation and review of Joanne and Amanda ...

“We recently sold our house and Mandy, our acc......”

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Oct 16,2020
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Mandy
By: 'Kathryn Roberts'
Oct 16,2020
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We recently sold our house and Mandy, our account handler made a potentially stressful experience into a very positive one. House viewings we’re booked efficiently and no query was left unanswered. On the final run up to the big move Mandy coordinated proceedings very ...
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By: Richard Kendall Estate Agent
Oct 19, 2020
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What a fantastic comment "There is no substitute for a local, well established estate agents handling your house sale". Thank you for this review for Mandy. ...

“Very happy with the service that we received ......”

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Oct 13,2020
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Lisa
By: 'Glyn Gilbert'
Oct 13,2020
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Very happy with the service that we received during the process of selling our house. Lisa Wood went above and beyond what was expected of her pushing the solicitors all the time so that everything went to plan. Lisa you was brilliant and we can't ...
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By: Richard Kendall Estate Agent
Oct 14, 2020
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Thanks so much for your review. ...

“Excellent - we dealt with Lisa and she was ve......”

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Oct 13,2020
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Lisa
By: 'Ayad Hassoon'
Oct 13,2020
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Excellent - we dealt with Lisa and she was very approachable, friendly and Helpful throughout. We bought a house in Darrington, and on the whole rand very smoothly. Would recommend estate agent....
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Oct 14, 2020
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Thanks so much for your review. ...

“Very good service......”

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Oct 12,2020
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By: 'Luke'
Oct 12,2020
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I bought a property recently and was helped by Liz Cooke who was great throughout. In truth I have a fairly low opinion of estate agents generally but Liz was extremely helpful and responded very quickly to any queries I had. Very good service, would ...
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By: Richard Kendall Estate Agent
Oct 13, 2020
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Thanks for your review and we wish you all the best in your new home. ...

“Very happy with the service I received from R......”

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Oct 04,2020
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Melanie
By: 'robert fisher'
Oct 04,2020
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Very happy with the service I received from Richard Kendalls Ossett particularly in the current difficult circumstances. Very friendly and helpful staff, clear and regular communication, in fact pretty much everything you would want from an estate agent. Special mention for Melanie Robinson who was ...
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By: Richard Kendall Estate Agent
Oct 05, 2020
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Thank you for your review. ...

“Highly recommend...”

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Oct 03,2020
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Karen
By: 'Christian Wilson'
Oct 03,2020
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Absolutely fantastic, honestly felt like the sale would have taken twice as long of Karen hadn't been involved, she deserved my solicitor fee's more than my actual solicitor...
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By: Richard Kendall Estate Agent
Oct 05, 2020
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Thank you for your review. ...

“Fab service and kept me updated throughout th......”

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Oct 02,2020
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Karen
By: 'Sarah broxup'
Oct 02,2020
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Fab service and kept me updated throughout the whole buying process. Went above and beyond for us. Would definitely recommend....
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Oct 05, 2020
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Thank you for your review. ...

“Thank you Karen for the excellent service you......”

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Oct 02,2020
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Karen
By: 'Susan saxton'
Oct 02,2020
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Thank you Karen for the excellent service you provided with sale of our house ,nothing too much trouble and always there on the end of the phone with help and advice ,would definitely recommend your services to anyone ,Susan saxton...
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Oct 05, 2020
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Thank you for your review. ...

“Couldn't sing Mandy's praises any higher...”

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Oct 02,2020
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Mandy
By: 'Ben Scott'
Oct 02,2020
0 people found
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Couldn't sing Mandy's praises any higher. Looking through her wonderful reviews, we whole heartedly believe she deserves them. Buyer and seller alike, she puts her heart and soul into creating a happy and friendly transaction with minimal stress. Thank you for helping us buy our ...
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Oct 05, 2020
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Thanks so much for your lovely review and we wish you all the best in your new home. ...

“Once again, great service from start to finish!...”

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Sep 29,2020
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Amanda Dyson
Joanne
By: 'Guy'
Sep 29,2020
0 people found
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I've bought several from Richard Kendall over the years and each time they are quick to respond, on the case and very friendly. As an investor if I see one of their houses I always spend longer considering it. Maybe one day they'll ring me ...
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By: Richard Kendall
Sep 29, 2020
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Thank you very much for the 5* review and the kind words for Amanda and Joanne. ...

“We were highly delighted with the service pro......”

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Sep 22,2020
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Mandy
Melanie
By: 'R Graham'
Sep 22,2020
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We were highly delighted with the service provided by Mandy and Melanie. They kept us well informed and up to date with everything. We would recommend them to anyone....
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By: Richard Kendall Estate Agent
Sep 22, 2020
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Thank you for the 5* review and recommendation for our Ossett office. ...

“Selling experience...”

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Sep 21,2020
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Mandy
By: 'John Keith Roebuck'
Sep 21,2020
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My selling experience with Mandy Bennett of Richard Kendall, Ossett was first-class. Selling the house amid coronavirus crisis and from abroad, I was always kept up-to-date and received excellent assistance and professional detailed service. Everything went smoothly and easily. I can only thank Mandy for ...
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Sep 22, 2020
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Thanks so much for leaving your review. ...

“Very Happy...”

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Sep 20,2020
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Elizabeth
By: 'Christopher Grice'
Sep 20,2020
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I am really pleased with the service provided by the Wakefield branch of Richard Kendall. The sales staff were really polite, helpful and on the ball. After having my property on the market with other local estate agents and popular online estate agents for over ...
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By: Richard Kendall Estate Agent
Sep 21, 2020
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Thank you so much for the 5* review and your recommendation. ...

“We have recently sold a property and have had......”

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Sep 19,2020
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Elizabeth
By: 'Helen D'
Sep 19,2020
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We have recently sold a property and have had excellent service from Richard Kendall. Liz has overseen the entire process. The service we received from Liz was brilliant and she went over and above to help us with every step of the process. She kept ...
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By: Richard Kendall Estate Agent
Sep 21, 2020
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Thank you for the 5* review for Liz and recommendation. Also thank you so much for the social media recommendation on our Facebook page. It is really appreciated. ...

“Excellent service throughout the whole proces......”

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Sep 18,2020
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Mandy
By: 'Neil Fowler'
Sep 18,2020
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Excellent service throughout the whole process. Mandy was brilliant in keeping all parties in the picture at all times and really helped to get everything done and dusted...
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By: Richard Kendall Estate Agent
Sep 18, 2020
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Thank you so much for the 5* review for Mandy snd for taking the time out to comment. ...

“Well what can we say .....Mandy made our ex......”

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Sep 11,2020
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Mandy
By: 'Frankie tordoff'
Sep 11,2020
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Well what can we say ..... Mandy made our experience fantastic. She really went above and beyond throughout Covid to sell our house. We had laughs a few tears (covid related And on my behalf not Mandy lol) but Mandy ultimately took everything in her stride ...
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By: Kirsty
Sep 17, 2020
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Thank you so much for taking the time to leave this fabulous review of Mandy. ...

“I received a great service from Joanne and Am......”

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Sep 09,2020
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Amanda Dyson
By: 'David Veitch'
Sep 09,2020
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I received a great service from Joanne and Amanda whilst selling my house. Great communication and willing to do small tasks which are really not in their remit. Especially helpful for me as I do not live in the U.K. and rely on my ...
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By: Kirsty
Sep 09, 2020
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Thank you for your comments and review of Amanda and Joanne. We are so pleased you was happy with the service that you received from them and Richard Kendall Estate Agent. ...

“Amanda and Joanne were great - highly recommend....”

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Sep 09,2020
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Amanda Dyson
Joanne
By: 'Amy Sutcliffe'
Sep 09,2020
0 people found
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Amanda and Joanne were fantastic at answering all our queries and kept making sure everything was being followed up so the process moved along quickly. From offer to completion, it took 7 weeks, delayed only by the bank. Amanda & Joanne couldn’t have done more for ...
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By: Kirsty
Sep 09, 2020
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Thank you for your 5* review ...

“As a first time buyer all this was massively ......”

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Aug 29,2020
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Karen
By: 'Luke molloy'
Aug 29,2020
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As a first time buyer all this was massively new to me and I don’t think I could of done it all without Karen, she was amazing from start to finish. Would definitely recommend Richard Kendall. Once again thank you Karen for all your ...
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Sep 01, 2020
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Thanks so much for you review. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

OUR COMPLAINTS PROCEDURE


 


We are committed to providing a high quality Estate Agency service to all our clients and members of the public.  When something goes wrong we need you to tell us about it.  This will help us to improve our standards.


If you have a complaint, please write to the Manager of the office about which you have the complaint – either Wakefield, Ossett, Horbury or Normanton and they will deal with your complaint.


What will happen next?


 



  1. We will send you a letter acknowledging your complaint, within 3 working days and will ask you to confirm or explain any further details we need. 

  2. We will record your complaint in our central register and open a file for your complaint.  We will do this within 2 working days of receiving your complaint.

  3. We will then, promptly, start to investigate your complaint.  A formal written outcome of our investigation will be sent to you within 15 working days of the receipt of your complaint.  Our investigation may involve one or more of the following steps:


 



  • We may ask the member of staff who acted for you to reply to your complaint.

  • We may examine their reply and the information in your complaint file.  We may then ask them for more information.  This will take up to 3 working days from receiving their reply and the file.


 



  1. We may feel it beneficial to invite you to meet with us to discuss and hopefully resolve your complaint.  We will do this within 3 working days of receiving all the details we need from the member of staff who acted for you.

  2. Within 3 working days of the meeting we will write to confirm what took place and any solutions we have agreed with you.  If you do not want a meeting, it is not possible or it is considered not necessary, we will send you a detailed reply to your complaint. 

  3. At this stage, if you are still not satisfied, you can contact us again.  Our Partners Claire Kendall and Simon Kendall will then arrange to review our decision within 10 working days.  In the event that the complaint is about, or involves Claire Kendall or Simon Kendall, then Richard Kendall, The Principal will review our decision instead.

  4. We will let you know the result of the review within 5 working days of the end of the review.  At this time we will write to you confirming our final position on your complaint and explaining our reasons.  We will also provide you with the Consumer Guide provided by Property Ombudsman for Estate Agents.  A copy of the The Property Ombudsman’s Code of Practice for Residential Estate Agents will also be provided to you, upon request. 


 


If we have to change any of the timescales above, we will let you know and explain why.

Last updated at 1:00 AM 01/01/1970 by

Awards won by Richard Kendall Estate Agent

Individual Branch Awards

Pontefract, WF8

Normanton, WF6

Ossett, WF5

Wakefield, WF4

Castleford, WF10

Wakefield, WF1


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