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    Jason Kent
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    Karen Dawson
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    Karen Blanchard
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    Mandy Bennett
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    Shireen Khaladj
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    Catherine
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    Elizabeth Cooke
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    Richard
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    Liz
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Richard Kendall Estate Agent, a family firm with family traditions. We are an independent firm with a strong team behind us. We will give you a proffesional and personal service seven days a week.
 
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Properties for sale
Properties for rent
Feb 24,2017
Minithumbup
By:
Feb 24,2017
0 people found
this helpful
Great service, thank you Liz!! Recently sold my property with Richard Kendall and received very good customer service from start to finish. My initial valuation was realistic, the photos and publicly were to a high standard. Liz who managed the sale was excellent, keeping me informed of viewings, feedback and ensuring continuity of information to ensure the sale remained on track. If you're soon to be selling your property with Richard Kendall, I'd recommend requesting Liz to managed your sale...
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Comment on agent fees
Reaslistic for the area and property size.
Was this helpful? Yes
Feb 24,2017
Minithumbup
By:
Feb 24,2017
0 people found
this helpful
I was a first time buyer and Liz was extremely helpful throughout the whole process. Everything went very smoothly as I was happy with the great service....
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Comment on agent fees
Good
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Feb 22,2017
Minithumbup
By:
Feb 22,2017
0 people found
this helpful
Excellent service, very efficient and kept me up to date at all stages. The staff were very helpful, nothing was too much bother....
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Comment on agent fees
Expensive but competitive.
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Feb 21,2017
Minithumbup
By:
Feb 21,2017
0 people found
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Elizabeth Cooke was the agent for my vendor but she treated me like I was her client too by keeping me posted throughout the transaction and chasing solicitors when I requested. She also followed through my requests such as asking the vendors for certain measurements as I was preparing to shop for my furniture and fittings etc. Liz has remained friendly, helpful and professional throughout the whole transaction. If I ever sale my house, I would definitely use Richard Kendall Estate Agents....
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Comment on agent fees
N/A
Was this helpful? Yes
Feb 21,2017
Minithumbup
By:
Feb 21,2017
0 people found
this helpful
We recently sold one property and bought another through the Normanton office of Richard Kendall. Karen, Sarah and the rest of the team were professional, efficient and proactive throughout the selling and buying process. They kept us informed regularly and no query was too much trouble....
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Comment on agent fees
Very reasonable compared to some other local agents, especially for the professional and efficient service provided.
Was this helpful? Yes
Feb 21,2017
Minithumbdown
By:
Feb 21,2017
0 people found
this helpful
RUDE IGNORANT STAFF! I have never, in my life, met a ruder bunch of women. They made everything very difficult with lack of communication then were very agitated when we phoned to ask questions. They were very un cooperative with our surveyors and had very little time for us throughout the whole process, they were more interested in chatting to each other in their office whilst we were waiting to be seen rather than answering phone calls. I will definitely be staying away from this company in ...
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Feb 10,2017
Minithumbup
By:
Feb 10,2017
0 people found
this helpful
With a wonderful charismatic personality, yet highly professional in management of our affairs. Liz made us feel much more like friends rather than customers. I would certainly recommend Liz to any of my friends entering the property market....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Feb 09,2017
Minithumbup
By:
Feb 09,2017
0 people found
this helpful
Chose this agent when another company failed miserably. Found Amanda and Joanne to be professional and knowledgable. They made sure I was updated almost daily during negotiation stages with two prospective buyers and sold within six weeks of marketing with them. Kept me informed and clearly assisted in chasing the progress of the sale with solicitors. Would choose them again without hesitation to market a property in Wakefield!...
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Comment on agent fees
Competitive with other leading estate agents. From doing a little shopping around definitely not the dearest and worth every penny for service received.
Was this helpful? Yes
Feb 09,2017
Minithumbup
By:
Feb 09,2017
0 people found
this helpful
I have purchased and sold properties through Richard Kendall and in both cases Donna & Lisa was my contact there,l couldn't have been more pleased in how they handled everything regarding this,in a very friendly and professional manner. I would have no hesitation in recommending Donna or Lisa @ Richard Kendalls to anyone who was buying or selling property....
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Comment on agent fees
Seems Fair.
Was this helpful? Yes
Feb 03,2017
Minithumbup
By:
Feb 03,2017
0 people found
this helpful
Just completed on buying a house through Richard Kendall's & the whole experience was very good I was kept informed of progress at all stages of the purchase everything went very smoothly....
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Jan 31,2017
Minithumbup
By:
Jan 31,2017
0 people found
this helpful
Very Helpful and came out to rework the photo's when the property was stalled in the market for a while. This created far greater interest along with the much reduced price....
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Comment on agent fees
There are many on the market that have a much reduced fee to that we paid.However we liked the professional and personnel service from the whole team.
Was this helpful? Yes
Jan 27,2017
Minithumbup
By:
Jan 27,2017
0 people found
this helpful
I have recently purchased a house sold by Richard Kendall. Throughout the process Sarah has provided an excellent service, keeping in regular contact and giving valuable assistance keeping the chain moving (in one case resolving a delay caused by my buyers solicitor and my solicitor). I have been repeatedly impressed with the service offered and can't recommend them enough....
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Jan 20,2017
Minithumbup
By:
Jan 20,2017
0 people found
this helpful
Excellent service from the outset when we first had the valuation and put the house on the market. The thing that was most important to us as we live some distance away was being contacted regularly and kept up-to-date with progress. Highly commend you for this. A very efficient and professional service throughout....
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Comment on agent fees
Good
Was this helpful? Yes
Jan 19,2017
Minithumbup
By:
Jan 19,2017
0 people found
this helpful
We recently bought our first property from RK and our case was overseen by both Amanda & Joanne. They were able to promptly answer any questions we had and kept us up to date with developments on the house. Very helpful & friendly. Would recommend...
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Jan 18,2017
Minithumbup
By:
Jan 18,2017
0 people found
this helpful
Elizabeth Cooke has acted in a very helpful but also professional manner throughout. Nothing has been too much trouble and as soon as a question was asked it was answered with correct info. If Richard Kendal reads this he should be safe in the knowledge the Elizabeth is a true merit to his company and deserves all the recognition possible. I would not hesitate in the future to use kendals as long as Elizabeth works there.!...
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Comment on agent fees
Fair and consistent for the service
Was this helpful? Yes
Jan 17,2017
Minithumbdown
By:
Jan 17,2017
0 people found
this helpful
We have not bought a property for buy to let for a few years. We started again with a local property that might have interested us, but we appreciated that it would take money to get it to a decent lettable standard. At the viewing I spent 5 minutes talking to Richard Kendall's office who insisted on ringing at the time of the appointment, whilst watching my wife being welcomed into the property, effectively disturbing our time to review the property. Once I got inside I found that we had been t...
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By: Richard Kendall Estate Agent
Jan 30, 2017
View all comments (2)
We are still yet to receive any further communication from you with regards to your comments above. As before, we would like the opportunity to look into the matters that you have raised, but do ask you to contact us directly via email on mail@richardkendall.co.uk. We look forward to hearing from you. Richard Kendall Estate Agent ...
Jan 12,2017
Minithumbup
By:
Jan 12,2017
0 people found
this helpful
Highly recommended. We swapped from another estate agent to Kendals as we were getting nowhere with other. They waived their joining fee as I'd had problems with previous agents which was very helpful indeed. Kendals were very professional and kept me informed of everything all along the way. Viewings were set up and confirmed quickly and any queries I had were answered promptly. If you want an estate agent that does all the above then use Richard Kendal, we were really pleased....
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Comment on agent fees
Compared to others around I was happy with them.
Was this helpful? Yes
Jan 12,2017
Minithumbup
By:
Jan 12,2017
0 people found
this helpful
Kelly was the agent who looked after us during the time we rented a property..... kelly was fantastic. Very friendly and if we had any issues she was very efficient and would get it sorted asap....
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Jan 11,2017
Minithumbup
By:
Jan 11,2017
0 people found
this helpful
I recently purchased a property, Karen kept me up to date If I had any questions or requests they were answered Immediately or the answer found in quick time. Excellent throughout the whole process from start to finish, I would highly recommend Richard Kendall to anyone wishing to Purchase a property...
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Comment on agent fees
N/A
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Jan 09,2017
Minithumbdown
By:
Jan 09,2017
0 people found
this helpful
We have been looking to buy a bungalow in the Ossett area and saw one on Rightmove so immediately phoned to book a viewing. The earliest was more than 3 days ahead so reluctantly agreed to 10am on the Saturday. We rearranged our schedule to fit this time, changing a customer of ours appointment time and partner taking time off work. This was an important viewing for us. We arrived at the house to meet the agent who asked my name. He then said other people were viewing at the same time and anot...
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Jan 06,2017
Minithumbup
By:
Jan 06,2017
0 people found
this helpful
Shireen was very professional and very easy to talk to about any issues or queries I had. She kept me well informed and I feel she is a great asset to the company...
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Comment on agent fees
Good
Was this helpful? Yes
Jan 03,2017
Minithumbup
By:
Jan 03,2017
0 people found
this helpful
We're still not sure if our sale / purchase experience was normal or difficult. For us it was both very difficult and traumatic. Indeed on two occassions I was at the point of packing in the whole thing and staying where we were. However a ray of sunshine, in the form of Melanie Robinson calmed us down on the occassions the going got tough and basically kept the whole thing on track. I don't know what her salary scale is but she deserves a SUBSTANTIAL bonus for all the effort she put into our tr...
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Comment on agent fees
They earned their keep on this one
Was this helpful? Yes
Dec 28,2016
Minithumbup
By:
Dec 28,2016
0 people found
this helpful
Elizabeth (Liz) was first class, information and updates kept us well informed of the progress even whilst we were on holiday in Australia they just kept on coming. Tina and myself were very impressed with the commitment to the sale it took the stress away from us. Many thanks Ray & Tina...
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Comment on agent fees
Fair
Was this helpful? Yes
Dec 23,2016
Minithumbup
By:
Dec 23,2016
0 people found
this helpful
From start to completion, Lisa customer service was excellent, she kept me well informed throughout the sale & offered assistance where required. Great communication, excellent service, made the selling process less stressful than required....
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Dec 23,2016
Minithumbup
By:
Dec 23,2016
0 people found
this helpful
From start to completion, Lisa customer service was excellent, she kept me well informed throughout the sale & offered assistance where required. Great communication, excellent service, made the selling process less stressful than required....
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Was this helpful? Yes
Dec 22,2016
Minithumbup
By:
Dec 22,2016
0 people found
this helpful
I cannot recommend Mandy at Richard Kendall highly enough, she is an absolute star! I recently sold a property through the Ossett office, and brought a whole bunch of difficult problems along with me - Mandy faced every one of them with cheerful professionalism and helped me out on so many occasions that I lost count. She was always ready to help sort things out, no matter how hard it was, and never lost her cool once - a total gem! Whether your sale is easy or horribly complicated, as mine was,...
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Comment on agent fees
Excellent value for money
Was this helpful? Yes
Dec 21,2016
Minithumbup
By:
Dec 21,2016
0 people found
this helpful
Well Joanne what a supersar you have been through the entire sales process. Professional at all times but personable at all times. Can't thank you enough for your guidance and help. Merry Christmas....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 21,2016
Minithumbup
By:
Dec 21,2016
0 people found
this helpful
We have recently sold 2 properties which have both been handled by LISA. She has been excellent from start to finish continually updating us through the process. She is always polite,enthusiastic ,helpful and ready to listen. Many thanks Lisa...
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Comment on agent fees
Ok
Was this helpful? Yes
Dec 20,2016
Minithumbup
By:
Dec 20,2016
0 people found
this helpful
Thank you very much in helping in our house sale.we hope you all have a lovely Christmas thank you...
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Comment on agent fees
Good
Was this helpful? Yes
Dec 19,2016
Minithumbup
By:
Dec 19,2016
0 people found
this helpful
A very good team, good communication, empathy and detailed knowledge throughout the sale. I would strongly recommend them and really good all round experience...
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Comment on agent fees
Good and
Was this helpful? Yes

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Last updated at 2:07 PM 15/03/2014 by Richard Kendall

Complaints Procedure

OUR COMPLAINTS PROCEDURE


 


We are committed to providing a high quality Estate Agency service to all our clients and members of the public.  When something goes wrong we need you to tell us about it.  This will help us to improve our standards.


If you have a complaint, please write to the Manager of the office about which you have the complaint – either Wakefield, Ossett, Horbury or Normanton and they will deal with your complaint.


What will happen next?


 



  1. We will send you a letter acknowledging your complaint, within 3 working days and will ask you to confirm or explain any further details we need. 

  2. We will record your complaint in our central register and open a file for your complaint.  We will do this within 2 working days of receiving your complaint.

  3. We will then, promptly, start to investigate your complaint.  A formal written outcome of our investigation will be sent to you within 15 working days of the receipt of your complaint.  Our investigation may involve one or more of the following steps:


 



  • We may ask the member of staff who acted for you to reply to your complaint.

  • We may examine their reply and the information in your complaint file.  We may then ask them for more information.  This will take up to 3 working days from receiving their reply and the file.


 



  1. We may feel it beneficial to invite you to meet with us to discuss and hopefully resolve your complaint.  We will do this within 3 working days of receiving all the details we need from the member of staff who acted for you.

  2. Within 3 working days of the meeting we will write to confirm what took place and any solutions we have agreed with you.  If you do not want a meeting, it is not possible or it is considered not necessary, we will send you a detailed reply to your complaint. 

  3. At this stage, if you are still not satisfied, you can contact us again.  Our Partners Claire Kendall and Simon Kendall will then arrange to review our decision within 10 working days.  In the event that the complaint is about, or involves Claire Kendall or Simon Kendall, then Richard Kendall, The Principal will review our decision instead.

  4. We will let you know the result of the review within 5 working days of the end of the review.  At this time we will write to you confirming our final position on your complaint and explaining our reasons.  We will also provide you with the Consumer Guide provided by Property Ombudsman for Estate Agents.  A copy of the The Property Ombudsman’s Code of Practice for Residential Estate Agents will also be provided to you, upon request. 


 


If we have to change any of the timescales above, we will let you know and explain why.

Last updated at 1:00 AM 01/01/1970 by

Firm rankings



Horbury
4 Cluntergate, Wakefield WF4 5AG
(9)
Normanton
21 Market Place, Normanton WF6 2AU
(103)
Ossett
5 Station Road, Ossett WF5 8AB
(73)
show all branches (5)
Pontefract
15 Cornmarket Pontefract, Pontefract WF8 1AN
(42)
Wakefield
66 Northgate, Wakefield WF1 3AP
(187)

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