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Richard Kendall Estate Agent, a family firm with family traditions. We are an independent firm with a strong team behind us. We will give you a professional and personal service seven days a week.
 
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Jun 23,2017
Minithumbup
Lisa Wood
By:
Jun 23,2017
0 people found
this helpful
Excellent estate agents - very professional and really helpful. Top marks to Lisa Wood - senior consultant who always answered my calls and was always willing to help... I can highly recommend Richard Kendall (the Pontefract branch). x...
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Jun 19,2017
Minithumbup
Catherine Kilbride
By:
Jun 19,2017
0 people found
this helpful
I've previously purchased a property through Richard Kendall and this time I was using them to sell an investment property. It's a property that we had re-listed for sale having completely renovated it and Richard Kendall sold it very quickly. Catherine Kilbride was ruthlessly efficient (and when she was unavailable Lucy Harrison was also brilliant). I wouldn't hesitate to recommend Richard Kendall - by far the best agent in this area - others don't come close...
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Comment on agent fees
Fees were as quoted
Was this helpful? Yes
Jun 06,2017
Minithumbup
Elizabeth Cooke
By:
Jun 06,2017
0 people found
this helpful
I have just sold my house with Richard Kendall in Wakefield. My advisor was Elizabeth Cooke. Elizabeth was great. She was very tenacious in chasing all the parties, and kept me up to date on what was happening and what needed to happen. As these things do, they always take longer than anticipated, but she dealt with my moans in a very professional but happy demeanour. I would definitely use Richard Kendall and especially Elizabeth again....
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Comment on agent fees
The normal level of fees.
Was this helpful? Yes
Jun 05,2017
Minithumbup
Mandy Bennett
By:
Jun 05,2017
0 people found
this helpful
I received an excellent service from Mandy Bennett and would not hesitate in recommending her. She worked hard throughout the process, kept me fully informed and was highly efficient. I could not fault the work she did and think she is a credit to Richard Kendalls....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Jun 03,2017
Minithumbup
Elizabeth Cooke
By:
Jun 03,2017
0 people found
this helpful
From the very outset Liz was very professional and provided just the right amount of feedback/communication to enable an extremely smooth sale on our behalf. We would have absolutely no hesitation in recommending Liz/ Richard Kendall to anyone looking at marketing their property....
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Comment on agent fees
The fees were as expected and represented good value for money.
Was this helpful? Yes
Jun 03,2017
Minithumbup
Mandy Bennett
By:
Jun 03,2017
0 people found
this helpful
Mandy Bennett has exceeded our expectations on every level of our house sale. Constantly available to assist with any questions and issues we had, she has made the process as stress free as possible. Given we had never sold a house before, Mandy had infinite patience in answering our queries. Not only this, but she also helped us secure our new home and ensured that nothing was ever too much trouble. We cannot thank you enough and would heartily recommend you to others....
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Comment on agent fees
Fees were very competitive
Was this helpful? Yes
Jun 01,2017
Minithumbup
Kelly Scoffins
By:
Jun 01,2017
0 people found
this helpful
Everyone we have dealt with over the last few weeks especially Kelly have been absolutely fantastic and pivotal in allowing us to move into our dream family home. Nothing was left unanswered and Kelly really did go that extra mile to help in any way she could which we hadn't found in any other estate agents when we were looking for a home. Words are not enough to express our gratitude they are all just wonderful and we highly recommend them....
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Comment on agent fees
Cheaper than we were quoted by other estate agents in the area
Was this helpful? Yes
May 31,2017
Minithumbup
Mandy Bennett
By:
May 31,2017
0 people found
this helpful
In the sale process we found Mandy to be friendly, polite, efficient and proactive. She was particularly active in ensuring that the conveyancing work was concluded in a timely manner. She liaised a number of times with both the buyer's and our solicitors....
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Comment on agent fees
The fees were in the standard range
Was this helpful? Yes
May 31,2017
Minithumbup
Lisa Wood
By:
May 31,2017
0 people found
this helpful
The Pontefract team were very helpful in answering any queries I had, I had Lisa throughout my purchase. Lisa was excellent and very helpful throughout, she always kept me up to date with what was happening with my purchase. Everything went smoothly, which is what you want when you are moving....
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Comment on agent fees
Not the nicest things to pay, but would have to pay them anyway.
Was this helpful? Yes
May 29,2017
Minithumbup
Sarah Whalley
By:
May 29,2017
0 people found
this helpful
Sarah and the team were excellent in all areas of the service offered when selling my property recently, keeping me informed of all updates once the sale had been agreed and ensuring the process was as easy as possible....
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May 25,2017
Minithumbup
Elizabeth Cooke
By:
May 25,2017
0 people found
this helpful
We found Liz of Richard Kendall Estate Agents to be professional, conscientious,polite and friendly and was a tremendous help when it came to the actual sale we couldn't have done it without her....
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Comment on agent fees
cheaper than many in the area
Was this helpful? Yes
May 23,2017
Minithumbup
Mandy Bennett
By:
May 23,2017
0 people found
this helpful
Mandy was extremely helpful throughout the whole buying process and made the first time buyer experience less daunting! She was always available to speak and quick to respond to emails. Was able to help explain the details whenever I had a query or question and was willing to work with both solicitors to keep the process moving. Even after the sale and collection of the keys, Mandy was available to answer my questions :)...
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May 19,2017
Minithumbup
Niki Lunn
Sarah Whalley
By:
May 19,2017
0 people found
this helpful
Nicky was so helpful with the sale of our house. She went out of her way to help the sale go as smooth as possible. She always kept me informed about how the sale was going. If there was a problem she would sort it soon as....
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Comment on agent fees
It may seem a bit expensive but the quality is what you pay for.
Was this helpful? Yes
May 15,2017
Minithumbup
Amanda
Joanne
By:
May 15,2017
0 people found
this helpful
Amanda and Joanne provided an excellent service on the purchase of my new property. They were professional throughout and always worked to resolve any issues in the fairest possible manner for all parties involved. I never had any query or request that they could not help with or act upon and thanks to then i am now enjoying my new home....
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Comment on agent fees
Good value for money and competitive fees.
Was this helpful? Yes
May 15,2017
Minithumbup
Kelly Scoffins
By:
May 15,2017
0 people found
this helpful
All contact I had with Kelly during the time I rented out my property was professional, helpful and efficient. Luckily I didn't experience any problems with the tenancy but I would have felt confident in any issues being dealt with appropriately. A lot of the stress of renting out a property was taken away by the great work Kelly did....
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Was this helpful? Yes
May 15,2017
Minithumbup
Karen Dawson
By:
May 15,2017
0 people found
this helpful
Karen was very helpful and empathised with our problems and went all out to make sure our move went smoothly. The only dissapointment was the sale took longer than expected...
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Comment on agent fees
Fees are in line with others but we were able to negotiate a deal
Was this helpful? Yes
May 15,2017
Minithumbup
Jenna Bretherton
By:
May 15,2017
0 people found
this helpful
Having rented with a number of different agents, I have definitely found the staff at Richard Kendall the most helpful and friendly. Wendy was extremely helpful throughout our application, keeping us up to date and providing all the information we needed, and then on the day of signing the tenancy I felt incredibly supported by the thorough Jenna Bretherton. She took a great deal of time and care when working through all the forms with us, and I was incredibly surprised and relived considering a...
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Comment on agent fees
Good; clearly outlined and staff were helpful with the details.
Was this helpful? Yes
May 12,2017
Minithumbup
Karen Dawson
Sarah Whalley
By:
May 12,2017
1 people found
this helpful
We completed the purchase of our house today and I cannot express enough how fantastic Karen and the team at Richard Kendall were from the start to the finish of the process. Karen made the entire transaction stressfree and ensured that we were kept updated on progress every step of the way....
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Comment on agent fees
n/a We were the purchaser
Was this helpful? Yes
May 11,2017
Minithumbup
Sarah Whalley
By:
May 11,2017
1 people found
this helpful
The staff at Richard Kendall were very friendly, helpful and professional especially our dedicated Consultant Sarah. Richard Kendall kept us informed throughout the selling of our property making the whole process stress free. Big thanks for your patience and persistence...
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Comment on agent fees
We feel that the fee's were very reasonable especially regarding the time and effort put in to sell the property.
Was this helpful? Yes
May 10,2017
Minithumbup
Melanie Robinson
By:
May 10,2017
0 people found
this helpful
A star , first class, top notch . Melanie and her team have restored my faith in estate agents , I can not praise or thank them enough . They are extremely efficient and very professional and made the whole process of selling my house from start to finish a very positive one . They all go that extra mile to provide an outstanding service with a personal touch which is hard to find these days . Melanie certainly leads by example , her knowledge and experience shines through , she is a great asset...
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Comment on agent fees
Good value for an excellent service
Was this helpful? Yes
May 10,2017
Minithumbup
Amanda
Joanne
By:
May 10,2017
0 people found
this helpful
These ladies sold my house on the 1st viewing ! They've worked very hard to make the process smooth and simple for me , and kept me informed throughout the process . Couldn't ask for more...
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Comment on agent fees
In line with local agents
Was this helpful? Yes
May 09,2017
Minithumbup
Lisa Wood
By:
May 09,2017
0 people found
this helpful
Every point of contact we had with the Pontefract team was professional and friendly. I could not recommend Lisa highly enough. Every step of the way Lisa was on hand to answer any questions I had, no matter how small or daft. Her experience and knowledge made her my first point of call, superseding the solicitor! We had marketed our property a couple of years earlier with another agent, which was part of a national franchise. Although we received some viewings, it was obvious that some of those...
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Comment on agent fees
No one enjoys paying these fees, but you get what you pay for and I'd do it again!
Was this helpful? Yes
May 09,2017
Minithumbup
Donna Woodward
Donna Woodward
By:
May 09,2017
0 people found
this helpful
Donna was really helpful and persistent in the sale of my property. Just a pity it took 2 years and a large drop in the sale price to achieve a sale....
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Comment on agent fees
Fees were fine.
Was this helpful? Yes
May 05,2017
Minithumbup
Elizabeth Cooke
By:
May 05,2017
0 people found
this helpful
Liz has been amazing. Nothing has been too much trouble for her and she has kept us informed at all times. She has regularly followed up with both our vendor and buyer, as well as keeping us informed about progress with solicitors. As someone else has already said, she has been like a friend throughout the whole process. We have already recommended her to friends....
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Comment on agent fees
Competitive
Was this helpful? Yes
Apr 29,2017
Minithumbup
Lisa Wood
By:
Apr 29,2017
0 people found
this helpful
I bought a house on behalf of my parents, due to them living abroad, and Lisa wood was excellent throughout. I have picked her twice as I feel that she has been so helpful and understanding she deserves it. She went beyond the extra mile to help me during the purchase. I would recommend her to anybody....
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Was this helpful? Yes
Apr 27,2017
Minithumbup
Karen Dawson
By:
Apr 27,2017
0 people found
this helpful
We have recently purchased our first home through Richard Kendall and have been pleasantly surprised at how simple and stress free it has been. Karen has kept us well informed and chased solicitors on our behalf each week and given regular updates on the progress of our purchase. Would definitely recommend and would use again in the future. Thanks again!...
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Was this helpful? Yes
Apr 25,2017
Minithumbup
Elizabeth Cooke
By:
Apr 25,2017
0 people found
this helpful
I would just like to thank Liz for the very professional way in which she dealt with the recent sale of my parent's property. Despite not being in the country I was kept up to date with all developments by phone and email. The phone calls were particularly helpful and contact was made on a weekly basis. Her advice was always helpful and considered and I would have no hesitation in recommending them. When Liz was not available I always found other members of the team helpful and constructive....
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Comment on agent fees
A fair charge for the service received.
Was this helpful? Yes
Apr 24,2017
Minithumbup
Elizabeth Cooke
By:
Apr 24,2017
0 people found
this helpful
Richard Kendall, Wakefield, Estate Agents have been absolutely fantastic with my house sale and purchase (both with Kendalls). Elizabeth Cooke dealt with the whole process on my behalf so professionally and friendly, always taking my calls. I cannot recommend them highly enough from initial valuation (David Savage) to my sale (Elizabeth Cooke) and my purchase (Amanda and Julia). Thank you all so much to all the team....
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Comment on agent fees
Fair - earned every penny.
Was this helpful? Yes
Apr 10,2017
Minithumbup
Kelly Scoffins
By:
Apr 10,2017
0 people found
this helpful
Kelly has been very helpful during the process of finding a tenant. She is polite, prompt at replying to queries, knowledgeable and nothing seems like too much trouble....
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Was this helpful? Yes
Apr 08,2017
Minithumbup
Karen Dawson
Sarah Whalley
By:
Apr 08,2017
0 people found
this helpful
Karen Dawson, Sarah Whalley and the rest of the team at Richard Kendall Estate Agents in Normanton have been absolutely fantastic in handling the sale of our property. We had a bad experience with our original estate agent but when we switched to Richard Kendall our position improved 100% immediately. They provided a realistic valuation and the sales brochure that was produced was excellent with very professional photographs (at no extra cost). Even though they were appointed in early December, ...
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Comment on agent fees
Good - very reasonable.
Was this helpful? Yes

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Last updated at 2:07 PM 15/03/2014 by Richard Kendall

Complaints Procedure

OUR COMPLAINTS PROCEDURE


 


We are committed to providing a high quality Estate Agency service to all our clients and members of the public.  When something goes wrong we need you to tell us about it.  This will help us to improve our standards.


If you have a complaint, please write to the Manager of the office about which you have the complaint – either Wakefield, Ossett, Horbury or Normanton and they will deal with your complaint.


What will happen next?


 



  1. We will send you a letter acknowledging your complaint, within 3 working days and will ask you to confirm or explain any further details we need. 

  2. We will record your complaint in our central register and open a file for your complaint.  We will do this within 2 working days of receiving your complaint.

  3. We will then, promptly, start to investigate your complaint.  A formal written outcome of our investigation will be sent to you within 15 working days of the receipt of your complaint.  Our investigation may involve one or more of the following steps:


 



  • We may ask the member of staff who acted for you to reply to your complaint.

  • We may examine their reply and the information in your complaint file.  We may then ask them for more information.  This will take up to 3 working days from receiving their reply and the file.


 



  1. We may feel it beneficial to invite you to meet with us to discuss and hopefully resolve your complaint.  We will do this within 3 working days of receiving all the details we need from the member of staff who acted for you.

  2. Within 3 working days of the meeting we will write to confirm what took place and any solutions we have agreed with you.  If you do not want a meeting, it is not possible or it is considered not necessary, we will send you a detailed reply to your complaint. 

  3. At this stage, if you are still not satisfied, you can contact us again.  Our Partners Claire Kendall and Simon Kendall will then arrange to review our decision within 10 working days.  In the event that the complaint is about, or involves Claire Kendall or Simon Kendall, then Richard Kendall, The Principal will review our decision instead.

  4. We will let you know the result of the review within 5 working days of the end of the review.  At this time we will write to you confirming our final position on your complaint and explaining our reasons.  We will also provide you with the Consumer Guide provided by Property Ombudsman for Estate Agents.  A copy of the The Property Ombudsman’s Code of Practice for Residential Estate Agents will also be provided to you, upon request. 


 


If we have to change any of the timescales above, we will let you know and explain why.

Last updated at 1:00 AM 01/01/1970 by

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Horbury
4 Cluntergate, Wakefield WF4 5AG
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Normanton
21 Market Place, Normanton WF6 2AU
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Ossett
5 Station Road, Ossett WF5 8AB
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Pontefract
15 Cornmarket Pontefract, Pontefract WF8 1AN
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Wakefield
66 Northgate, Wakefield WF1 3AP
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