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    Jason
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    Karen
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    Mandy
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    Shireen
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    Sarah
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    Niki
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    Melanie
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    Alison
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    Elizabeth
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    Richard
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    Suzanne
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    Catherine
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    Craig
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    Chris
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    Kelly
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    Helen
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    Donna
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    Trish
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    Lisa
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    Karen
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    Sallie
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    Leanne
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    Matthew
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    Elizabeth
Richard Kendall Estate Agent, a family firm with family traditions. We are an independent firm with a strong team behind us. We will give you a professional and personal service seven days a week.
Richard Kendall Estate Agent

www.richardkendall.co.uk

Properties for Sale
Properties to Rent

“ Sale of 4 Durkar Rise... ”

Jul 12,2018
Minithumbup
Elizabeth
By: 'Ian Wilkinson'
Jul 12,2018
0 people found
this helpful
This was a lengthy sale process made much easier by the skill, professionalism and enthusiasm of Elizabeth. She is organised and knows her subject which inspires confidence that all will work out well. I would recommend Elizabeth and should also mention that the other staff ...
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Comment on agent fees
The fees were fine and given the length of time involved, very good value from my perspective.
Was this helpful? Yes

“ Extremely Helpful.... ”

Jul 10,2018
Minithumbdown
Elizabeth
By: 'Jess'
Jul 10,2018
0 people found
this helpful
Liz, has been amazing throughout the whole process of me & my partner been first time buyers. I couldn't recommend Liz enough...
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Comment on agent fees
Liz, has been amazing throughout the whole process of me & my partner been first time buyers. Liz explained everything I had questions to, and had knowledge on all aspects. After a long drawn out process when it left Liz's hands and the solicitors started doing there part. Liz was attentive and rang regularly with updates which put my mind at ease alot.
Was this helpful? Yes

“ Excellent service throughout... ”

Jul 05,2018
Minithumbup
Niki
By: 'Paul'
Jul 05,2018
0 people found
this helpful
Niki and her colleagues kept me updated throughout and were always available. Overall, a friendly, attentive, fast and competent service which I'd recommend to anyone in the Wakefield area....
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Comment on agent fees
Standard 1%.
Was this helpful? Yes

“ Great communication, friendly and Easy process... ”

Jul 04,2018
Minithumbup
Elizabeth
By: 'J Tomlinson'
Jul 04,2018
0 people found
this helpful
Liz made the process of selling my house so easy and stress free. Always kept me up to date with every process. So friendly and always there to help....
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Comment on agent fees
Reasonable fees.
Was this helpful? Yes

“ Polite & Easy to deal with... ”

Jul 03,2018
Minithumbup
Jayne
By: 'Happy family'
Jul 03,2018
0 people found
this helpful
Jayne and the team @ RK in Pontefract made the purchase of our first family home a breeze. Jayne's bubbly personality made me feel very comfortable that we were being looked after. Communication was excellent through out the whole process. All in a great experience....
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Comment on agent fees
N/A
Was this helpful? Yes

“ And this is why I chose a high street estate agent... ”

Jun 30,2018
Minithumbdown
Jayne
By: 'Lea'
Jun 30,2018
0 people found
this helpful
I'm not going to lie, we did consider an on line estate agent, however, in the end we went for Richard Kendall's in Pontefract. From start to finish the service provided has been second to none. Their team phoned when they said they ...
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Comment on agent fees
Reasonable and competitive
Was this helpful? Yes

“ Purchasing of new home... ”

Jun 29,2018
Minithumbup
Joanne
Amanda
By: 'Mr Lukic'
Jun 29,2018
0 people found
this helpful
I have to say the service your staff have been nothing short of brilliant in assisting me in purchasing 9 Cliff Park Avenue, my wife and I are entirely grateful with up to date information we always received and nothing ever being too much trouble. So ...
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Comment on agent fees
Very good
Was this helpful? Yes

“ Excellent service above and beyond couldn't do enough for there clients... ”

Jun 28,2018
Minithumbup
Sophie
By: 'Jennifer Painter'
Jun 28,2018
0 people found
this helpful
Absolute great service would use them again for sure. Sophie went above and beyond to help with our sale. Thank you...
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Was this helpful? Yes

“ Professional... ”

Jun 22,2018
Minithumbup
Lisa
Jayne
By: 'Linda'
Jun 22,2018
0 people found
this helpful
I have to say that Lisa and Jayne provided excellent service throughout this very stressful time. They were always polite and very helpful and always kept us updated on the progress of our sale....
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Comment on agent fees
Reasonable
Was this helpful? Yes

“ Excellent help and support throughout the process... ”

Jun 22,2018
Minithumbup
Lisa
By: 'Lisa Wood'
Jun 22,2018
0 people found
this helpful
Without the help, support and encouragement from Lisa Wood we would have took our property off the market. She has been extremely professional, friendly and so helpful beyond her normal daily routine. We thank her so much for the guidance and the sale of our ...
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Comment on agent fees
Very Good, customer service excellent.
Was this helpful? Yes

“ 5* Service... ”

Jun 21,2018
Minithumbup
Elizabeth
By: 'Morgaine'
Jun 21,2018
0 people found
this helpful
From start to finish Liz has provided nothing short of an outstanding service. She has kept me updated with every single part of my purchase and followed up on progress at every opportunity. She has always been polite, courteous, helpful and always goes above and ...
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Was this helpful? Yes

“ Sale of property... ”

Jun 18,2018
Minithumbup
Tina
By: 'Mel'
Jun 18,2018
0 people found
this helpful
Richard Kendall where the estate agent the seller of our new home went through. From arranging the viewing of the property, right through to completion- my partner and I could not fault them. Tina Wood was very informative, polite, and extremely helpful. She provided updates ...
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Comment on agent fees
N/A
Was this helpful? Yes

“ Excellent Service... ”

Jun 15,2018
Minithumbup
Elizabeth
By: 'Mrs C'
Jun 15,2018
0 people found
this helpful
Dealing with the sale of a property on behalf of my elderly mother, I have been really impressed with Richard Kendall Estate Agent, especially Liz who kept me informed on a regular basis. She has been really supportive throughout the whole sale and was extremely ...
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Comment on agent fees
Excellent value for that extra help and support that you wouldn't receive with a cheaper online estate agent. Well worth the money!!
Was this helpful? Yes

“ Sold !!... ”

Jun 14,2018
Minithumbup
Joanne
Amanda
By: 'Mr & Mrs Hannan'
Jun 14,2018
0 people found
this helpful
Would just like to say a big thankyou to Joanne & Amanda for there Excellent service, our sale has been pretty straight forward but they have both kept in constant contact with us, and kept us informed every step of the way. We have already ...
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Comment on agent fees
Agents fee's are Reasonable. Cheaper than other agents as its a fixed fee so you know the exact cost.
Was this helpful? Yes

“ Belfry Court... ”

Jun 13,2018
Minithumbup
Amy
By: 'Chris Wright'
Jun 13,2018
0 people found
this helpful
Amy was helpful to the last and would definitely recommend her and the estate agent to any person who wishes to let a property. Excellent service from the get go. Just sorry it has taken me so long to write this review! Cheers Amy!...
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Was this helpful? Yes

“ Straight Forward - as it should be... ”

Jun 11,2018
Minithumbup
Amy
By: 'DW'
Jun 11,2018
0 people found
this helpful
Amy handled the letting of the property from start to finish. I found her to be friendly, approachable, efficient and informative. Nothing was too much trouble and she made sure I was aware what was happening at each stage of the process. Seamless and problem ...
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Comment on agent fees
Reasonable.
Was this helpful? Yes

“ Outstanding.... ”

Jun 10,2018
Minithumbup
Niki
By: 'Steve & Janette McClellan.'
Jun 10,2018
0 people found
this helpful
Niki Lunn was exceptionaly helpful all the way through the process of selling and buying a house. She wasnt our estate agent for selling but chased things up for us and found out information we needed when our agent and solicitors were very slow. We ...
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Comment on agent fees
No fees applicable as we were with another estate agents
Was this helpful? Yes

“ Great Service!! Would highly recommend... ”

Jun 10,2018
Minithumbup
Jayne
By: 'Christopher'
Jun 10,2018
0 people found
this helpful
Had a great service here. When nobody else was informing us about our house move Jayne kept us well informed all the time and was always lovely to speak to. When getting to the final stages Jayne gave us 100% to make sure we got to ...
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Was this helpful? Yes

“ Absolute top notch service!... ”

Jun 09,2018
Minithumbup
Kelly
By: 'Miss B.'
Jun 09,2018
0 people found
this helpful
Kelly dealt with everything swiftly and efficiently. She was super helpful and very friendly. Wonderful service and five star treatment! Thank you so very much!...
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Comment on agent fees
Good
Was this helpful? Yes
By: JULIE
Jun 14, 2018
View all comments (1)
I also had Kelly finding a tennant for me and found her very friendly and efficient. When Kelly was not available others were happy to help answer questions. Would not hesitate to recommend. ...

“ Excellent... ”

Jun 06,2018
Minithumbup
Amy
By: 'Richard Arckless'
Jun 06,2018
1 people found
this helpful
Overall service from Amy was fantastic! She was very friendly, answered any questions we had promptly and made the whole process seem effortless. Would definitely recommend her and the business!...
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Comment on agent fees
Good
Was this helpful? Yes

“ Excellent service... ”

Jun 05,2018
Minithumbup
Elizabeth
By: 'Peter W'
Jun 05,2018
0 people found
this helpful
I recently bought and sold properties using Richard Kendall. The service I had from all of the staff I had contact with was first class, always helpful and polite. I'd like to mention Liz in particular who was brilliant, she obviously cares about her ...
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Comment on agent fees
Competitive with other local high street agents
Was this helpful? Yes

“ Elizabeth Cooke... ”

Jun 04,2018
Minithumbup
Elizabeth
By: 'Mrs E Batley'
Jun 04,2018
0 people found
this helpful
We had continuous updates from Elizabeth throughout the process of the sale of our house. Elizabeth was consistently helpful, efficient and informative as well as very pleasant....
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Comment on agent fees
Expected the fee and was very reasonable compared to other estate agents.
Was this helpful? Yes

“ House sale... ”

Jun 01,2018
Minithumbdown
Alison
By: 'Theresa'
Jun 01,2018
0 people found
this helpful
Alison has been extremely efficient and helpful throughout the whole process of selling our house. She has constantly updated us every step of the way and has chased up any problems or queries we have had immediately. Alison has provided an excellent service and We ...
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Was this helpful? Yes

“ Excellent... ”

May 29,2018
Minithumbup
Elizabeth
By: 'S Merry'
May 29,2018
0 people found
this helpful
From the valuation ( carried out by David ) to completion my experience with Richard Kendall was excellent . Liz Cooke was assigned to deal with the house sale . I found her to be polite , professional and reliable to keep me updated through the whole process giving advice ...
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Comment on agent fees
Good
Was this helpful? Yes

“ Excellent Service... ”

May 29,2018
Minithumbup
Alison
By: 'CR'
May 29,2018
0 people found
this helpful
Just purchased a property through Richard Kendall who were great from start to finish, Alison kept me informed at every opportunity and was very helpful. Will definitely be in touch in the future thank you....
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Comment on agent fees
N/A
Was this helpful? Yes

“ Amazing and professional... ”

May 28,2018
Minithumbup
Tina
By: 'Heather and Liam'
May 28,2018
0 people found
this helpful
I am very happy with the service I have received. Tina is an extremely proactive and responsive agent whom I would happily deal with again. Thank you for everything!...
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Was this helpful? Yes

“ Property hunt... ”

May 23,2018
Minithumbup
Amy
By: 'Matt'
May 23,2018
0 people found
this helpful
The branch were brilliant, helping us locate a property in a short amount of time, sorting the paperwork and appointments as quickly as possible. Offered alternatives when we missed out on our first choice. Consistent updates on progress. Couldn't fault anyone or anything about ...
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Was this helpful? Yes

“ Excellent Service... ”

May 22,2018
Minithumbup
Alison
By: 'Mrs J'
May 22,2018
0 people found
this helpful
Richard Kendall's acted on behalf of my sale and purchase and throughout both they were absolutely fantastic. All the girls in the Castleford office were great but in particular Alison who dealt with our sale could not have been more helpful. She kept us ...
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Comment on agent fees
Very Reasonable
Was this helpful? Yes

“ Great service... ”

May 19,2018
Minithumbup
Amanda
Joanne
By: 'Mr Pawson'
May 19,2018
0 people found
this helpful
Excellent service, kept us informed all the way and nothing was too much trouble. The sale wasn't straight forward but Amanda and Joanne kept chasing things and let us know. Lovely people to deal with and value for money, thanks....
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Comment on agent fees
Very reasonable fees
Was this helpful? Yes

“ Excellent Service... ”

May 18,2018
Minithumbup
Matthew
Karen
By: 'Mike S'
May 18,2018
0 people found
this helpful
As Landlords, we have property throughout West Yorkshire and I can categorically say that Kendalls stand out as the best we have used. They are efficient, cost-effective and reliable, looking after the tenant and the landlord in an equal and appropriate measure. I wish they ...
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Comment on agent fees
Very competitive, providing a good reliable service
Was this helpful? Yes

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
26 0 29 4 416 7 182 4 7 7

Agent Fees

No fees set.
Last updated at 3:41 PM 09/11/2017 by Lucie

Complaints Procedure

OUR COMPLAINTS PROCEDURE


 


We are committed to providing a high quality Estate Agency service to all our clients and members of the public.  When something goes wrong we need you to tell us about it.  This will help us to improve our standards.


If you have a complaint, please write to the Manager of the office about which you have the complaint – either Wakefield, Ossett, Horbury or Normanton and they will deal with your complaint.


What will happen next?


 



  1. We will send you a letter acknowledging your complaint, within 3 working days and will ask you to confirm or explain any further details we need. 

  2. We will record your complaint in our central register and open a file for your complaint.  We will do this within 2 working days of receiving your complaint.

  3. We will then, promptly, start to investigate your complaint.  A formal written outcome of our investigation will be sent to you within 15 working days of the receipt of your complaint.  Our investigation may involve one or more of the following steps:


 



  • We may ask the member of staff who acted for you to reply to your complaint.

  • We may examine their reply and the information in your complaint file.  We may then ask them for more information.  This will take up to 3 working days from receiving their reply and the file.


 



  1. We may feel it beneficial to invite you to meet with us to discuss and hopefully resolve your complaint.  We will do this within 3 working days of receiving all the details we need from the member of staff who acted for you.

  2. Within 3 working days of the meeting we will write to confirm what took place and any solutions we have agreed with you.  If you do not want a meeting, it is not possible or it is considered not necessary, we will send you a detailed reply to your complaint. 

  3. At this stage, if you are still not satisfied, you can contact us again.  Our Partners Claire Kendall and Simon Kendall will then arrange to review our decision within 10 working days.  In the event that the complaint is about, or involves Claire Kendall or Simon Kendall, then Richard Kendall, The Principal will review our decision instead.

  4. We will let you know the result of the review within 5 working days of the end of the review.  At this time we will write to you confirming our final position on your complaint and explaining our reasons.  We will also provide you with the Consumer Guide provided by Property Ombudsman for Estate Agents.  A copy of the The Property Ombudsman’s Code of Practice for Residential Estate Agents will also be provided to you, upon request. 


 


If we have to change any of the timescales above, we will let you know and explain why.

Last updated at 1:00 AM 01/01/1970 by

Awards won by Richard Kendall Estate Agent

Individual Branch Awards

Pontefract, WF8

Normanton, WF6

Wakefield, WF4

Wakefield, WF1

Ossett, WF5


Castleford
46 Carlton Street, Castleford WF10 1BA
(17)
Horbury
4 Cluntergate, Wakefield WF4 5AG
(41)
Normanton
10 High Street, Normanton WF6 2AB
(138)
show all branches (6)
Ossett
5 Station Road, Ossett WF5 8AB
(117)
Pontefract
15 Cornmarket Pontefract, Pontefract WF8 1AN
(94)
Wakefield
66 Northgate, Wakefield WF1 3AP
(271)


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