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    Jason Kent
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    Karen Dawson
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    Karen Blanchard
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    Mandy Bennett
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    Catherine
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    Pam
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    Amanda
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    Sarah Whalley
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    Niki Lunn
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    Elizabeth Cooke
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    Liz
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Richard Kendall Estate Agent, a family firm with family traditions. We are an independent firm with a strong team behind us. We will give you a proffesional and personal service seven days a week.
 
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Properties for sale
Properties for rent
Mar 23,2017
Minithumbup
By:
Mar 23,2017
0 people found
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Absolutely fab, couldn't have asked for anything better that the service we have had, all very helpful and nothing was too much to ask. Would definitely recommend. Thanks for everything you have done for us 😊...
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Mar 22,2017
Minithumbup
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Mar 22,2017
0 people found
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Superb customer service. Nothing was ever too much to ask, everyone was always happy to help. We would highly recommend Richard Kendall....
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Comment on agent fees
Most competitive fees in the area
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Mar 22,2017
Minithumbup
By:
Mar 22,2017
0 people found
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Have dealt with Liz over the last 10 years and have always found her and her office staff to be extremely professional and dedicated to customer service. We have an excellent working relationship and hope this continues for many years to come....
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Comment on agent fees
Very competitive and value for money
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Mar 20,2017
Minithumbup
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Mar 20,2017
0 people found
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Lisa was very helpful during the recent sale of my property. She kept me up to date even when solicitors didn't!!....
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Mar 20,2017
Minithumbup
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Mar 20,2017
0 people found
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Shireen has been extremely helpful and informative during all stages of property purchase, especially with me being a first time buyer. Thank you!...
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Mar 17,2017
Minithumbup
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Mar 17,2017
0 people found
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We can not speak highly enough about the whole team at Richard Kendall Pontefract, who have all been wonderful but a special big thank you goes out to the lovely Lisa and Jody personally. They have both been truly amazing from start to finish, there professionalism, Customer service and duty of care was to say the least second to none! They took away all the stress that usually comes with selling a property and nothing was too much trouble for them. We would highly recommend Richard Kendall Po...
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Mar 14,2017
Minithumbup
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Mar 14,2017
0 people found
this helpful
Liz was extremely personable, friendly and approachable. She was the key contact between us, the solicitors and the seller, always informing us where we were in the process....
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Mar 08,2017
Minithumbup
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Mar 08,2017
0 people found
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Thrilled with the service that we received throughout the process of selling our house. Liz was wonderful and extremely professional, going above and beyond what we expected. She was always on call should we have any questions or required information from either the solicitors or the purchases. Liz made regular calls to us, keeping up to date with any developments. Without the personal service that we received, I'm sure the whole process would have been much more stressful. Would have no hesita...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 08,2017
Minithumbup
By:
Mar 08,2017
0 people found
this helpful
Very helpful and kept me informed at all times. Would use again and would recommend using Richard Kendall to others...
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Comment on agent fees
N/A
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Mar 07,2017
Minithumbup
By:
Mar 07,2017
0 people found
this helpful
I Agreed to buy my house back in December 2016, the sale was dealt with at Richard Kendall Wakefield by Liz Cooke. The completion went on long after me anticipated exchange date but Liz was a great source of reassurance and information. She was always pleasant to speak, despite me often vocalizing my frustrations. I felt she was always pushing thing along as far as she could. Hopefully I will not be moving anytime in the near future but as and when I do I would have no problem in using the servi...
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Comment on agent fees
Fees are payable, thats how it is.
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Mar 07,2017
Minithumbup
By:
Mar 07,2017
0 people found
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It has been our pleasure to deal with Elizabeth Cooke at Richard Kendall. The experience of selling our house has been made as easy as possible with the help of Elizabeth and the team at Richard Kendall. We would not hesitate to use this Estate Agent again. I will be asking for Liz, by name, when we come to sell our next property....
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Comment on agent fees
Competitive Agent,s Fees
Was this helpful? Yes
Mar 03,2017
Minithumbup
By:
Mar 03,2017
0 people found
this helpful
Liz was fantastic! We were buying a property for the first time and she helped us every step of the way, we can't thank her enough for all her help! We are pleased to say that we have exchanged today and are now on the property ladder. We will certainly call Liz if we ever needed their help in the future. Thank you!!...
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Comment on agent fees
Purchaser
Was this helpful? Yes
Feb 27,2017
Minithumbup
By:
Feb 27,2017
0 people found
this helpful
We viewed a number of properties prior to selecting this one with other local agents. Without doubt the Richard Kendall Estate Agency and in particular the staff member Kelly Scoffins who dealt with our tenancy were far more professional and supportive in in dealing with our needs. They ensured the process was smooth and took great care to ensure we understood all the contractual implications prior to signing the agreement....
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Comment on agent fees
The was our first tenancy agreement but by comparing fees mainly over the internet I would say the were competitive.
Was this helpful? Yes
Feb 27,2017
Minithumbup
By:
Feb 27,2017
0 people found
this helpful
I could not recommend this branch or team enough I have sold several properties through them and each time they have proven themselves to be very efficient with good turn around times, I am a customer with high expectations and not the easiest person to deal with at time but the ladies have always been really friendly, approachable and done what I have asked of them without question. Thanks everyone keep it up :-)...
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Comment on agent fees
Good
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Feb 25,2017
Minithumbup
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Feb 25,2017
0 people found
this helpful
We are very pleased with the service we have received from Richard Kendall's, especially from Liz Cooke. Liz has provided us with a service which has been professional, friendly and sensitive in equal message. She has made a positive difference to a difficult and highly emotional task (selling the former family home due to my mother having to go into a care home) We would highly recommend her. Thank you very much to Liz and the other staff at Richard Kendall....
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Feb 24,2017
Minithumbup
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Feb 24,2017
0 people found
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Great service, thank you Liz!! Recently sold my property with Richard Kendall and received very good customer service from start to finish. My initial valuation was realistic, the photos and publicly were to a high standard. Liz who managed the sale was excellent, keeping me informed of viewings, feedback and ensuring continuity of information to ensure the sale remained on track. If you're soon to be selling your property with Richard Kendall, I'd recommend requesting Liz to managed your sale...
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Comment on agent fees
Reaslistic for the area and property size.
Was this helpful? Yes
Feb 24,2017
Minithumbup
By:
Feb 24,2017
0 people found
this helpful
I was a first time buyer and Liz was extremely helpful throughout the whole process. Everything went very smoothly as I was happy with the great service....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 22,2017
Minithumbup
By:
Feb 22,2017
0 people found
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Excellent service, very efficient and kept me up to date at all stages. The staff were very helpful, nothing was too much bother....
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Comment on agent fees
Expensive but competitive.
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Feb 21,2017
Minithumbup
By:
Feb 21,2017
0 people found
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Elizabeth Cooke was the agent for my vendor but she treated me like I was her client too by keeping me posted throughout the transaction and chasing solicitors when I requested. She also followed through my requests such as asking the vendors for certain measurements as I was preparing to shop for my furniture and fittings etc. Liz has remained friendly, helpful and professional throughout the whole transaction. If I ever sale my house, I would definitely use Richard Kendall Estate Agents....
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Comment on agent fees
N/A
Was this helpful? Yes
Feb 21,2017
Minithumbup
By:
Feb 21,2017
1 people found
this helpful
We recently sold one property and bought another through the Normanton office of Richard Kendall. Karen, Sarah and the rest of the team were professional, efficient and proactive throughout the selling and buying process. They kept us informed regularly and no query was too much trouble....
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Comment on agent fees
Very reasonable compared to some other local agents, especially for the professional and efficient service provided.
Was this helpful? Yes
Feb 21,2017
Minithumbdown
By:
Feb 21,2017
0 people found
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RUDE IGNORANT STAFF! I have never, in my life, met a ruder bunch of women. They made everything very difficult with lack of communication then were very agitated when we phoned to ask questions. They were very un cooperative with our surveyors and had very little time for us throughout the whole process, they were more interested in chatting to each other in their office whilst we were waiting to be seen rather than answering phone calls. I will definitely be staying away from this company in ...
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By: Jody Murphy
Feb 27, 2017
View all comments (1)
It's disappointing that your purchase through Richard Kendall Estate Agent wasn't what you expected. There are several thing along the process that are unfortunately beyond our control. These would be the mortgage process, surveyors reports and the legal process itself. At Richard Kendall Estate Agent we pride ourselves on both our professional approach to work and towards our customers as you can see from our other reviews. We do treat complaints seriously and have an effective complaints proce ...
Feb 10,2017
Minithumbup
By:
Feb 10,2017
0 people found
this helpful
With a wonderful charismatic personality, yet highly professional in management of our affairs. Liz made us feel much more like friends rather than customers. I would certainly recommend Liz to any of my friends entering the property market....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Feb 09,2017
Minithumbup
By:
Feb 09,2017
0 people found
this helpful
Chose this agent when another company failed miserably. Found Amanda and Joanne to be professional and knowledgable. They made sure I was updated almost daily during negotiation stages with two prospective buyers and sold within six weeks of marketing with them. Kept me informed and clearly assisted in chasing the progress of the sale with solicitors. Would choose them again without hesitation to market a property in Wakefield!...
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Comment on agent fees
Competitive with other leading estate agents. From doing a little shopping around definitely not the dearest and worth every penny for service received.
Was this helpful? Yes
Feb 09,2017
Minithumbup
By:
Feb 09,2017
0 people found
this helpful
I have purchased and sold properties through Richard Kendall and in both cases Donna & Lisa was my contact there,l couldn't have been more pleased in how they handled everything regarding this,in a very friendly and professional manner. I would have no hesitation in recommending Donna or Lisa @ Richard Kendalls to anyone who was buying or selling property....
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Comment on agent fees
Seems Fair.
Was this helpful? Yes
Feb 03,2017
Minithumbup
By:
Feb 03,2017
0 people found
this helpful
Just completed on buying a house through Richard Kendall's & the whole experience was very good I was kept informed of progress at all stages of the purchase everything went very smoothly....
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Jan 31,2017
Minithumbup
By:
Jan 31,2017
0 people found
this helpful
Very Helpful and came out to rework the photo's when the property was stalled in the market for a while. This created far greater interest along with the much reduced price....
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Comment on agent fees
There are many on the market that have a much reduced fee to that we paid.However we liked the professional and personnel service from the whole team.
Was this helpful? Yes
Jan 27,2017
Minithumbup
By:
Jan 27,2017
0 people found
this helpful
I have recently purchased a house sold by Richard Kendall. Throughout the process Sarah has provided an excellent service, keeping in regular contact and giving valuable assistance keeping the chain moving (in one case resolving a delay caused by my buyers solicitor and my solicitor). I have been repeatedly impressed with the service offered and can't recommend them enough....
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Jan 20,2017
Minithumbup
By:
Jan 20,2017
0 people found
this helpful
Excellent service from the outset when we first had the valuation and put the house on the market. The thing that was most important to us as we live some distance away was being contacted regularly and kept up-to-date with progress. Highly commend you for this. A very efficient and professional service throughout....
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Comment on agent fees
Good
Was this helpful? Yes
Jan 19,2017
Minithumbup
By:
Jan 19,2017
0 people found
this helpful
We recently bought our first property from RK and our case was overseen by both Amanda & Joanne. They were able to promptly answer any questions we had and kept us up to date with developments on the house. Very helpful & friendly. Would recommend...
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Jan 18,2017
Minithumbup
By:
Jan 18,2017
0 people found
this helpful
Elizabeth Cooke has acted in a very helpful but also professional manner throughout. Nothing has been too much trouble and as soon as a question was asked it was answered with correct info. If Richard Kendal reads this he should be safe in the knowledge the Elizabeth is a true merit to his company and deserves all the recognition possible. I would not hesitate in the future to use kendals as long as Elizabeth works there.!...
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Comment on agent fees
Fair and consistent for the service
Was this helpful? Yes

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5 0 6 4 279 3 125 3 4 7

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Last updated at 2:07 PM 15/03/2014 by Richard Kendall

Complaints Procedure

OUR COMPLAINTS PROCEDURE


 


We are committed to providing a high quality Estate Agency service to all our clients and members of the public.  When something goes wrong we need you to tell us about it.  This will help us to improve our standards.


If you have a complaint, please write to the Manager of the office about which you have the complaint – either Wakefield, Ossett, Horbury or Normanton and they will deal with your complaint.


What will happen next?


 



  1. We will send you a letter acknowledging your complaint, within 3 working days and will ask you to confirm or explain any further details we need. 

  2. We will record your complaint in our central register and open a file for your complaint.  We will do this within 2 working days of receiving your complaint.

  3. We will then, promptly, start to investigate your complaint.  A formal written outcome of our investigation will be sent to you within 15 working days of the receipt of your complaint.  Our investigation may involve one or more of the following steps:


 



  • We may ask the member of staff who acted for you to reply to your complaint.

  • We may examine their reply and the information in your complaint file.  We may then ask them for more information.  This will take up to 3 working days from receiving their reply and the file.


 



  1. We may feel it beneficial to invite you to meet with us to discuss and hopefully resolve your complaint.  We will do this within 3 working days of receiving all the details we need from the member of staff who acted for you.

  2. Within 3 working days of the meeting we will write to confirm what took place and any solutions we have agreed with you.  If you do not want a meeting, it is not possible or it is considered not necessary, we will send you a detailed reply to your complaint. 

  3. At this stage, if you are still not satisfied, you can contact us again.  Our Partners Claire Kendall and Simon Kendall will then arrange to review our decision within 10 working days.  In the event that the complaint is about, or involves Claire Kendall or Simon Kendall, then Richard Kendall, The Principal will review our decision instead.

  4. We will let you know the result of the review within 5 working days of the end of the review.  At this time we will write to you confirming our final position on your complaint and explaining our reasons.  We will also provide you with the Consumer Guide provided by Property Ombudsman for Estate Agents.  A copy of the The Property Ombudsman’s Code of Practice for Residential Estate Agents will also be provided to you, upon request. 


 


If we have to change any of the timescales above, we will let you know and explain why.

Last updated at 1:00 AM 01/01/1970 by

Firm rankings



Horbury
4 Cluntergate, Wakefield WF4 5AG
(10)
Normanton
21 Market Place, Normanton WF6 2AU
(105)
Ossett
5 Station Road, Ossett WF5 8AB
(73)
show all branches (5)
Pontefract
15 Cornmarket Pontefract, Pontefract WF8 1AN
(47)
Wakefield
66 Northgate, Wakefield WF1 3AP
(197)

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