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    Shireen Khaladj
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Richard Kendall Estate Agent, a family firm with family traditions. We are an independent firm with a strong team behind us. We will give you a professional and personal service seven days a week.
Richard Kendall Estate Agent

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Properties for Sale
Properties to Rent

“ Buying a bungalow... ”

Apr 26,2018
Minithumbup
Melanie Robinson
By: 'Pat & Tony'
Apr 26,2018
0 people found
this helpful
Buying our new property for retirement, Melanie was excellent in keeping us up to date with the progress of our purchase....
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“ Amazing service... ”

Apr 24,2018
Minithumbup
Catherine Kilbride
By: 'KateFWilson'
Apr 24,2018
0 people found
this helpful
Catherine at the Wakefield is what all estate agent staff should be. Vigilant, knowledgeable and thorough. She executed the sale of our property seamlessly and ensured we were update and informed at all times. An asset to the team without a doubt....
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Comment on agent fees
Good.
Was this helpful? Yes

“ Bungalow Sale... ”

Apr 24,2018
Minithumbup
Mandy Bennett
By: 'Eric Jubb'
Apr 24,2018
0 people found
this helpful
If you're looking for a well organised friendly and efficient service you need look no further. Our property was unusual in that it was notionally a bungalow but, being built on sidelong ground, it had many steps, which rendered it unsuitable for the Darby ...
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Comment on agent fees
Very reasonable bearing in mind the amount of work undertaken by them.
Was this helpful? Yes

“ Exceptional Service... ”

Apr 23,2018
Minithumbup
Catherine Kilbride
Lucy Harrison
By: 'Willo25'
Apr 23,2018
0 people found
this helpful
From start to finish Richard Kendall provided an exceptional level of service. In particular both Catherine and Lucy made sure the process of selling our house went as smoothly as possible, both taking some of the stress out of the move. I would definitely use ...
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Comment on agent fees
Agent fees were better than other competitors.
Was this helpful? Yes

“ Purchase... ”

Apr 23,2018
Minithumbup
Elizabeth Cooke
By: 'Neil'
Apr 23,2018
0 people found
this helpful
Liz and her team handled the purchase in a very efficient manner, from highlighting the property to us to assisting in completion of the deal....
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“ Highly pleased with service recieved... ”

Apr 23,2018
Minithumbup
Mandy Bennett
By: 'Vicky'
Apr 23,2018
0 people found
this helpful
Highly pleased with the service I recieved with the purchase of our house. Mandy went above and beyond to get the house completed as smoothly as possible. Many thanks...
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Was this helpful? Yes

“ Everything... ”

Apr 20,2018
Minithumbup
Lisa Wood
Jody Murphy
By: 'Tony swain'
Apr 20,2018
0 people found
this helpful
Lisa was excellent from day one she corresponded with all the time letting me know what was happening 10/10 for Lisa Jody did my brochure which also was excellent 10/10...
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Comment on agent fees
Good
Was this helpful? Yes

“ Very Personable... ”

Apr 19,2018
Minithumbup
Alison Hopkinson
Tina Wood
By: 'Stevier'
Apr 19,2018
0 people found
this helpful
Excellent support and personal service. A much better value for money than most other agents and they are always available...
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Comment on agent fees
Excellent
Was this helpful? Yes

“ Job Done... ”

Apr 18,2018
Minithumbup
Elizabeth Cooke
By: 'Moss Bros'
Apr 18,2018
0 people found
this helpful
My experience using Kendalls to sell our property was completely satisfactory. Liz Cooke, our point of contact during the sale, was spot on, being professional and friendly throughout the process....
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Comment on agent fees
Would always like to pay less but business is business.
Was this helpful? Yes

“ Sale of property in Gawthorpe... ”

Apr 17,2018
Minithumbup
Trish Wraith
By: 'Mark W'
Apr 17,2018
0 people found
this helpful
Trash has acted on my behalf for the entire process. Excellent communication, Trish explained the process in detail to me and was tireless in acting as a go between ensuring the sale went through as promptly and efficiently as possible. Couldn't recommend Trish and ...
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Comment on agent fees
Very competitive
Was this helpful? Yes

“ Excellent service by Mandy... ”

Apr 17,2018
Minithumbup
Mandy Bennett
By: 'Anonymous'
Apr 17,2018
0 people found
this helpful
What turned out to be a very lengthy and stressful process, thanks to Mandy's tenacity, sheer hard work and determination we finally completed on the sale and purchase. I would highly recommend Mandy as she kept us informed throughout the process and liaised with ...
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Was this helpful? Yes

“ House sale... ”

Apr 16,2018
Minithumbup
Sarah Whalley
By: 'Sealy'
Apr 16,2018
0 people found
this helpful
Sarah right from the start kept us up to date with the sale of our home. Sarah was understanding when we expressed concerns and reassured us when it was needed. We have had a very positive experience and I would recommend Richard Kendall....
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“ Good infomatiin... ”

Apr 15,2018
Minithumbup
Mandy Bennett
By: 'GRAHAM'
Apr 15,2018
0 people found
this helpful
After mistakes in detail and reprentation of the buyer by the weekend staff Mandy did an excelent job of keeping me informed and acting as go between all parties Thanks....
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Comment on agent fees
Fair
Was this helpful? Yes

“ Excellent... ”

Apr 12,2018
Minithumbup
Niki Lunn
By: 'John D'
Apr 12,2018
1 people found
this helpful
I can't praise Niki high enough for the expert way she dealt with the sale of my house, she kept me informed every step of the way, from first listing to the sale completion. Had a few squeaky moments but with the good advice ...
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Comment on agent fees
Competitive fees
Was this helpful? Yes

“ Average service... ”

Apr 06,2018
Minithumbdown
Karen Dawson
By: 'David King'
Apr 06,2018
0 people found
this helpful
The initial valuation, whilst flattering, was way over the top. After little interest I instructed Kendalls to reduce the price of my property to what I thought was a realistic value. After this was done a buyer was found reasonably quickly. I found that throughout ...
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Comment on agent fees
Fees are comparable with other local agents.
Was this helpful? Yes

“ Outstanding Service... ”

Apr 05,2018
Minithumbup
Jayne Elbeck-Clark
By: 'Claire Adams'
Apr 05,2018
1 people found
this helpful
From start to finish I have been absolutely delighted with the service I have received. Jayne has been professional and courteous, has actively engaged with me through every step of the process and gone over and above to ensure that the sale of my property ...
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Comment on agent fees
Extremely reasonable, particularly considering the level of service that you receive.
Was this helpful? Yes

“ Fab service from Kelly... ”

Apr 04,2018
Minithumbup
Kelly Scoffins
By: 'Jane & Richard'
Apr 04,2018
1 people found
this helpful
Richard & Jane have received brilliant service from Kelly. We rented 2 properties and service was 1st class. Hope to keep intouch. Thanks Kelly....
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Comment on agent fees
Good
Was this helpful? Yes

“ Excellent... ”

Mar 31,2018
Minithumbup
Elizabeth Cooke
By: 'The Marts'
Mar 31,2018
0 people found
this helpful
Liz Cooke took good care of our sale and was always positive when things got stressful and guided us through the process, many thanks...
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Comment on agent fees
Worth every penny
Was this helpful? Yes

“ Good advice and honesty... ”

Mar 31,2018
Minithumbup
Karen Carter
Matthew Hemmingway
By: 'Landlord'
Mar 31,2018
0 people found
this helpful
Karen always kept me updated during finding a tenant and co tracking so I had all the facts to make choices. Matthew gave good advice and help negotiations through a tenancy ending and resolving outstanding issues. Would recommend working with either....
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“ Fantastic!... ”

Mar 28,2018
Minithumbup
Jenny
By: 'Jenny and John'
Mar 28,2018
0 people found
this helpful
Wonderful service. As a first time buyer they helped us through he entire process from start to finish, answered all our silly questions and were very quick at communicating too. Easy to book the viewings and very clear correspondence. We don't want to move ...
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Comment on agent fees
Not applicable.
Was this helpful? Yes

“ Excellent service... ”

Mar 27,2018
Minithumbup
Alison Hopkinson
Tina Wood
By: 'S skeels'
Mar 27,2018
0 people found
this helpful
An impressive service from start to finish. We were constantly kept up to date with developments by Alison Tina and Lorena....
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Was this helpful? Yes

“ 'Service so far'... ”

Mar 27,2018
Minithumbup
Alison Hopkinson
Tina Wood
By: 'Ann'
Mar 27,2018
0 people found
this helpful
Right from the start, we had excellent service from Jody the valuer who gave us good quote, fab brochure and online write up. Good communication both giving us information/advice and listening to OUR needs. The viewings have been coming thick and fast, they are ...
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Comment on agent fees
Our personal quote was extremely competetive.
Was this helpful? Yes

“ Moving Home... ”

Mar 26,2018
Minithumbup
Elizabeth Cooke
By: 'Liz Cooke'
Mar 26,2018
0 people found
this helpful
Elizabeth was very professional, friendly & informative. She kept us up to date on a weekly basis and also if any other issues arose. We felt the most important point was communication and Elizabeth definitely kept in communication with us....
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Comment on agent fees
Good, fee were average for the area and good value for the service provided.
Was this helpful? Yes

“ Would recommend Richard Kendall without hesitation... ”

Mar 24,2018
Minithumbup
Matthew Hemmingway
Sallie Boocock
By: 'Georgian at Wakefield'
Mar 24,2018
0 people found
this helpful
We have properties in several areas of Yorkshire and are therefore in a good position to compare agents. Richard Kendall are by far the best; their attention to detail is excellent, they communicate well with each other and they keep abreast of the constantly changing ...
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Comment on agent fees
Fees are reasonable and include services that other agents charge as
Was this helpful? Yes

“ Landlords Review... ”

Mar 22,2018
Minithumbup
Matthew Hemmingway
By: 'Tony'
Mar 22,2018
0 people found
this helpful
I have used Matthew at Richard Kendall to let my properties for several years. He is always helpful and willing to go the extra mile to make the process as easy as possible. The whole team are personable and professional, I would recommend them to ...
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Comment on agent fees
There fees are very clear with no hidden extras
Was this helpful? Yes

“ Lettings Team... ”

Mar 22,2018
Minithumbup
By: 'Michael Tunstall'
Mar 22,2018
0 people found
this helpful
I have used the Lettings Team at Horbury for many years to look after my properties. They have always provided good service but I would like to say how they have recently gone "above and beyond" to rectify a particularly poor situation where ...
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Comment on agent fees
Competitive
Was this helpful? Yes

“ GRANTLEY STREET... ”

Mar 19,2018
Minithumbup
Wendy Brown
By: 'COLIN PYRAH'
Mar 19,2018
0 people found
this helpful
Wendy has given us the most exceptional service. She has been helpful, professional, diligent, and above all has handled a difficult tenant with tenacity and competence. Wendy is an absolute star and raises the bar yet further of the high standards and reputation of the ...
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Comment on agent fees
Very fair and competetive
Was this helpful? Yes

“ Super quick completion... ”

Mar 19,2018
Minithumbup
Alison Hopkinson
Tina Wood
By: 'SW'
Mar 19,2018
0 people found
this helpful
Thank you for the super quick completion from viewing to getting the keys only 10 days! Alison and Tina worked with the sellers and solicitors to push things through for me. I will definitely use Richard Kendalls again. Excellent service. Thank you....
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Was this helpful? Yes
Mar 11,2018
Minithumbup
Mandy Bennett
By: 'Graham Calvert'
Mar 11,2018
0 people found
this helpful
Mandy was excellent throughout the whole process of selling my property. Mandy kept me well informed and any problems were sorted out fast I would highly recommend mandy...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 08,2018
Minithumbup
Lucy Harrison
By: 'Jussara'
Mar 08,2018
0 people found
this helpful
As a first time buyer the experience we had with Richard Kendall and Lucy Harrison was excellent. Very friendly and professional, keeping us up to date through out the process. Would highly recommend....
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Was this helpful? Yes

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
25 0 21 4 399 5 170 3 7 7

Agent Fees

No fees set.
Last updated at 3:41 PM 09/11/2017 by Lucie

Complaints Procedure

OUR COMPLAINTS PROCEDURE


 


We are committed to providing a high quality Estate Agency service to all our clients and members of the public.  When something goes wrong we need you to tell us about it.  This will help us to improve our standards.


If you have a complaint, please write to the Manager of the office about which you have the complaint – either Wakefield, Ossett, Horbury or Normanton and they will deal with your complaint.


What will happen next?


 



  1. We will send you a letter acknowledging your complaint, within 3 working days and will ask you to confirm or explain any further details we need. 

  2. We will record your complaint in our central register and open a file for your complaint.  We will do this within 2 working days of receiving your complaint.

  3. We will then, promptly, start to investigate your complaint.  A formal written outcome of our investigation will be sent to you within 15 working days of the receipt of your complaint.  Our investigation may involve one or more of the following steps:


 



  • We may ask the member of staff who acted for you to reply to your complaint.

  • We may examine their reply and the information in your complaint file.  We may then ask them for more information.  This will take up to 3 working days from receiving their reply and the file.


 



  1. We may feel it beneficial to invite you to meet with us to discuss and hopefully resolve your complaint.  We will do this within 3 working days of receiving all the details we need from the member of staff who acted for you.

  2. Within 3 working days of the meeting we will write to confirm what took place and any solutions we have agreed with you.  If you do not want a meeting, it is not possible or it is considered not necessary, we will send you a detailed reply to your complaint. 

  3. At this stage, if you are still not satisfied, you can contact us again.  Our Partners Claire Kendall and Simon Kendall will then arrange to review our decision within 10 working days.  In the event that the complaint is about, or involves Claire Kendall or Simon Kendall, then Richard Kendall, The Principal will review our decision instead.

  4. We will let you know the result of the review within 5 working days of the end of the review.  At this time we will write to you confirming our final position on your complaint and explaining our reasons.  We will also provide you with the Consumer Guide provided by Property Ombudsman for Estate Agents.  A copy of the The Property Ombudsman’s Code of Practice for Residential Estate Agents will also be provided to you, upon request. 


 


If we have to change any of the timescales above, we will let you know and explain why.

Last updated at 1:00 AM 01/01/1970 by

Awards won by Richard Kendall Estate Agent

Individual Branch Awards

Pontefract, WF8

Normanton, WF6

Wakefield, WF4

Wakefield, WF1

Ossett, WF5


Firm Widgets

My widgets

Castleford
46 Carlton Street, Castleford WF10 1BA
(10)
Horbury
4 Cluntergate, Wakefield WF4 5AG
(35)
Normanton
10 High Street, Normanton WF6 2AB
(137)
show all branches (6)
Ossett
5 Station Road, Ossett WF5 8AB
(116)
Pontefract
15 Cornmarket Pontefract, Pontefract WF8 1AN
(84)
Wakefield
66 Northgate, Wakefield WF1 3AP
(254)


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