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    Jason
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    Karen
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    Mandy
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    Shireen
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    Sarah
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    Niki
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    Melanie
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    Alison
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    Elizabeth
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    Richard
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    Suzanne
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    Catherine
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    Kelly
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    Trish
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    Karen
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    Sallie
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    Matthew
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Richard Kendall Estate Agent, a family firm with family traditions. We are an independent firm with a strong team behind us. We will give you a professional and personal service seven days a week.

“5*****...”

Mar 23,2019
Minithumbup
Lisa
By: 'Jane Lambert'
Mar 23,2019
0 people found
this helpful
Can not praise Lisa enough for all her hard work on the purchase of our new property. She kept us up to date regularly always rang back if office was busy Would highly recommend her. We had more info from her than our own estate ...
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By: Richard Kendall Estate Agent
Mar 25, 2019
Thank you Jane for your lovely review of Lisa at our Pontefract office and for any future recommendations. We wish you all the best in your new home from all at Richard Kendall Estate Agent

“First class...”

Mar 22,2019
Minithumbup
Niki
By: 'Chris'
Mar 22,2019
0 people found
this helpful
Nikki went above and beyond on a very difficult sale. She kept us updated constantly I cannot thank her enough for her professionalism and brilliant service she gave me without her this wouldn't have been possible....
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Comment on agent fees
Excellent
Was this helpful? Yes
By: Richard Kendall Estate Agent
Mar 22, 2019
View all comments (1)
We are so pleased you feel Niki at our Wakefield office has provided excellent service and kept you updated throughout on what was a difficult sale. Thank you for taking the time to leave this review and we hope you will come back to us in the future with any property needs. ...

“Excellent and professional service...”

Mar 22,2019
Minithumbup
Amanda
Joanne
By: 'Garry'
Mar 22,2019
0 people found
this helpful
From day one up to the complete sale of my property Amanda Dyson and Joanne Metcalfe dealt with my sale with prompt attention every time.And nothing was to much trouble for them .Thank you....
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Comment on agent fees
Good
Was this helpful? Yes
By: Richard Kendall Estate Agent
Mar 25, 2019
Thank you Garry for your kind words regarding Joanne and Amanda at our Wakefield office of Richard Kendall Estate Agent.

“Highly recommend...”

Mar 18,2019
Minithumbup
Elizabeth
By: 'Noel Stackhouse'
Mar 18,2019
0 people found
this helpful
I must admit that I have used Richard Kendall Estate Agents before to sell my own house and despite me having been a senior director of volume house building companies I was really pleased with all the aspects and systems they have in place.rnrnThis ...
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Comment on agent fees
As quoted and good value for all they did.
Was this helpful? Yes
By: Richard Kendall
Mar 18, 2019
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Thank you for your kind words regarding our service, this is especially pleasing says Richard Kendall as you have been involved with Britain\'s major house builders over the years and as you know problems can occur and we are glad we have the expertise to deal with them as and when they occur. Thanks again for your review of Liz at our Wakefield office. ...

“Very quick sale...”

Mar 15,2019
Minithumbup
Karen
By: 'Andrew Warnock'
Mar 15,2019
0 people found
this helpful
After listing our property with Richard Kendall we received an offer within hours of going live. Karen and the team offered very professional help and advice throughout the sale process....
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By: Richard Kendall Estate Agent
Mar 19, 2019
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Thank you for taking the time to leave a review for Karen and our Normanton office. We are so pleased you have been happy with the advice and service provided and glad we could secure you a sale so quickly. ...

“Proffesional...”

Mar 14,2019
Minithumbup
Karen
By: 'Mrs Riding'
Mar 14,2019
0 people found
this helpful
We had Richard Kendall to give a valuation and a couple of other people ... we found the gentleman who came was very. Professional and a nice approach . So we decided to use them ,,,we met Karen who was so helpful throughout our sale ,, and kept ...
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Comment on agent fees
Not cheapest but not dearest so quite a good price
Was this helpful? Yes
By: Richard Kendall Estate Agent
Mar 14, 2019
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Thank you Mrs Riding for your kind words for Karen at our Normanton office and your recommendation for Richard Kendall Estate Agent. We were glad we were able to assist and show our professionalism from start to finish. ...

“Great service...”

Mar 14,2019
Minithumbup
By: 'Dan W'
Mar 14,2019
0 people found
this helpful
Amy has a consultative approach when working with you. She is thorough, knows the market and contactable. I highly recommend Richard Kendall's and letting through them, as well as asking your property to be assigned to Amy's care....
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Comment on agent fees
Fair Market value fees
Was this helpful? Yes
By: Richard Kendall Estate Agent
Mar 15, 2019
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Thank you for taking the time out to recommend our lettings department in Horbury. We are so pleased you have been happy with the service and commitment from Amy and look forward to dealing with you again in the future. ...

“5* service...”

Mar 07,2019
Minithumbup
Lisa
By: 'Kerry and Lee'
Mar 07,2019
0 people found
this helpful
A massive thankyou to everyone at Richard Kendall- especially Lisa. Such an amazing service and nothing was too much. Very friendly and always made sure everything was going to plan! Such a quick turn around from our first viewing to getting our keys today! Would ...
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Was this helpful? Yes
By: Richard Kendall Estate Agent
Mar 07, 2019
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Thank you for your review of Lisa and Richard Kendall Estate Agent, Pontefract. We are so pleased you found the service amazing on the purchase of your home. We wish you all the best in your new home. ...

“I was very pleased with the service I received from Mandy. She kept us informed all of the way through our sale....”

Mar 07,2019
Minithumbup
Mandy
By: 'Hannah'
Mar 07,2019
0 people found
this helpful
Mandy was always empathetic, understanding and very helpful. I would recommend Richard Kendall as they have provided me with a high quality, professional service throughout the sale of my house....
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Was this helpful? Yes

“House Purchase...”

Mar 05,2019
Minithumbup
Donna
Suzanne
By: 'Becky'
Mar 05,2019
0 people found
this helpful
Thank you so much Donna & Suzanne for all your help, I was kept informed throughout the whole purchase process! Nothing was too much trouble. Love my new home...
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Was this helpful? Yes
By: Richard Kendall Estate Agent
Mar 06, 2019
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Thank you very much for taking the time to recommend Suzanne and Donna at our Ossett Office. We are so glad that you have been impressed with the level of care and service received and may we take this opportunity to wish you all the best in your new home. ...

“Sale...”

Mar 01,2019
Minithumbup
Catherine
By: 'Barney'
Mar 01,2019
0 people found
this helpful
Very good estate agents. Always polite and very helpful. Nothing was to small for them not to bother with if I had any queries...
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Comment on agent fees
Good
Was this helpful? Yes
By: Richard Kendall Estate Agent
Mar 02, 2019
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We are so pleased that you found Catherine at our Wakefield office to be polite and helpful on the sale of your home. We really appreciate you taking the time out to recommended Richard Kendall Estate Agent. ...

“Purchase of Property...”

Mar 01,2019
Minithumbup
Karen
By: 'PCliff'
Mar 01,2019
0 people found
this helpful
Throughout the whole process Karen kept us fully informed and dealt with all queries in a professional manner I would have no hesitation in recommending them to anybody thinking of buying or selling...
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Was this helpful? Yes
By: Richard Kendall Estate Agent
Mar 02, 2019
View all comments (1)
Thank you for taking the time out to leave a review for Karen at our Normanton office. We are glad that you were kept fully informed and would happily recommend us. May we take this opportunity to wish you all the best in your new home. ...

“So easy to buy...”

Feb 28,2019
Minithumbup
Mandy
By: 'Quemada100'
Feb 28,2019
0 people found
this helpful
Not bought a house for quite a while but Mandy was a great help and made the buying experience very smooth. Lovely staff at the ossett branch and very helpful....
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By: Richard Kendall Estate Agent
Feb 28, 2019
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We are so pleased that you found Mandy and the Ossett staff helpful on the purchase of your new home. Thank you for your kind words and may we wish you all the best, from all at Richard Kendall Estate Agent ...

“Excellent and Friendly from start to finish....”

Feb 28,2019
Minithumbup
Joanne
By: 'David James'
Feb 28,2019
0 people found
this helpful
Recently sold my property in Wrenthorpe- Wakefield and was really pleased with the service and help from both Joanne and Amanda. Very friendly and professional with good advice and updates regularly throughout the process of the sale. Would definitely use Richard Kendall's again and also ...
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Was this helpful? Yes
By: Richard Kendall Estate Agent
Mar 01, 2019
View all comments (1)
Thank you very much for recommending Joanne and Amanda at our Wakefield Office. We are so happy that you were pleased with the service and received regular updates throughout. ...

“great service from kendall's...”

Feb 27,2019
Minithumbup
Amanda
Joanne
By: 'Robert Cowan'
Feb 27,2019
0 people found
this helpful
From start to finish of the selling process we found Amanda and Joanne to be friendly and efficient. They gave us welcome updates on the progress of the sale of our property, and if they were not available when we called the office they were ...
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Comment on agent fees
Reasonable compared to other agents
Was this helpful? Yes
By: Richard Kendall Estate Agent
Mar 01, 2019
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Thank you very much for your kind review of Joanne and Amanda at our Wakefield Office. We are so pleased that you were happy with the service and kept up to date by your allocated negotiators. ...

“EXCELLENT...”

Feb 27,2019
Minithumbup
Amanda
Joanne
By: 'TRICIA'
Feb 27,2019
0 people found
this helpful
AMANDA AND JOANNE HAVE BEEN EXCELLENT IN NEGOTIATING A SALE ON MY BEHALF. THEY ARE BOTH VERY PROFESSIONAL AT THEIR JOBS AND I WOULD NOT HESITATE TO RECOMMEND RICHARD KENDALL ESTATE AGENTS IN THE FUTURE....
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Comment on agent fees
GOOD
Was this helpful? Yes
By: Richard Kendall Estate Agent
Mar 01, 2019
View all comments (1)
Thank you so much for taking the time out to leave a 5* review for our Amanda and Joanne at our Wakefield office. We are so happy you were pleased with the service and support provided by us. ...

“House sale...”

Feb 27,2019
Minithumbup
Mandy
By: 'David Cook'
Feb 27,2019
0 people found
this helpful
Mandy was extremely helpful-nothing was to much trouble. Any query we had was answered and her communication with the solicitors certainly speeded up the sale. No hesitation in recommending Kendall's -the service was first class and the fees very reasonable. Many thanks...
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Comment on agent fees
Very fair
Was this helpful? Yes
By: Richard Kendall Estate Agent
Mar 01, 2019
View all comments (1)
Thank you so much for taking the time out to leave a 5* review for our Ossett office. We are so happy you were pleased with the service and support provided by Mandy. ...

“Fab service...”

Feb 26,2019
Minithumbup
Mandy
By: 'Lizzie'
Feb 26,2019
0 people found
this helpful
Mandy was so helpful and spoke to my solicitors on my behalf many times to speed up my sale. Nothing was too much trouble for her and she was always polite and friendly. I would highly recommend them. Thank you Mandy! Lizzie G :)...
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Was this helpful? Yes
By: Richard Kendall Estate Agent
Feb 26, 2019
View all comments (1)
Dear Lizzie, thank you so much for your recommendation of Richard Kendall Estate Agent and positive review about Mandy at our Ossett office. We are glad she was able to speed up your sale for you ;-) ...

“Extremly Helpful...”

Feb 25,2019
Minithumbup
Kelly
By: 'Mr & Mrs Dawson'
Feb 25,2019
0 people found
this helpful
I have dealt with Kelly Scoffins for approximately 2 years now. She has been very consistent with the help she has provided to us while renting out our property. Any questions/ queries were answered promptly, no question too large or small, Kelly was always happy to ...
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Comment on agent fees
GOOD.
Was this helpful? Yes
By: Richard Kendall Estate Agent
Feb 26, 2019
View all comments (1)
Thank you Mr and Mrs Dawson for the recommendation and lovely review for Kelly within the lettings department at our Pontefract office. ...

“Excellent service....”

Feb 23,2019
Minithumbdown
Amanda
Joanne
By: 'Stephen'
Feb 23,2019
0 people found
this helpful
The service I received from Richard Kendall Estate Agents was excellent, I was dealt with by Amanda & Joanne, who answered & sorted any queries I had very competently....
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Comment on agent fees
The fees were pretty good, no complaints.
Was this helpful? Yes
By: Richard Kendall Estate Agent
Feb 25, 2019
View all comments (1)
Thank you for your kind words regarding the service you have received from Amanda and Joanne at our Wakefield office. We hope you are very happy with your purchase and if we can be of any assistance in the future hopefully we can be of assistance. ...

“Fantastic Service...”

Feb 23,2019
Minithumbup
Amanda
Joanne
By: 'Amanda'
Feb 23,2019
0 people found
this helpful
I can not be more grateful for the support and help provided by Amanda and Joanne whilst selling my elderly parents home. The experience was stressful for many reasons and throughout they went the extra mile to ensure that we were kept informed and helped ...
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Comment on agent fees
Average price for a local agent but the cost is worth it for the service given.
Was this helpful? Yes
By: Richaed Kendall Estate Agent
Feb 25, 2019
View all comments (1)
Thank you for taking the time out to leave a review for Amanda and Joanne at our Wakefield office, we are glad that you were happy with your allocated property consultants in what will of been a difficult time for yourself and that you were pleased with the service your received. ...

“All perfect...”

Feb 22,2019
Minithumbup
Elizabeth
Amanda
By: 'Happy client'
Feb 22,2019
0 people found
this helpful
First time with them on a purchase. Really professional from inception, and efficient and fast communication throughout. A special thanks to Amanda. Highly recommended!...
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Was this helpful? Yes
By: Richard Kendall Estate Agent
Feb 22, 2019
View all comments (1)
We are so pleased that you were happy with our services and comments regarding Amanda at our Wakefield office. May we wish you all the best in your new home. Kind Regards, Richard Kendall Estate Agent ...

“Excellent Service...”

Feb 20,2019
Minithumbup
Mandy
By: 'Phil L'
Feb 20,2019
0 people found
this helpful
I was very pleased with the level of service and support provided by Richard Kendall throughout the whole sales process. They provided accompanied visits and there was regular contact via Mandy Bennett to keep us informed of progress. I would recommended and use again if ...
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Comment on agent fees
Good value for the service and support provided
Was this helpful? Yes
By: Richard Kendall Estate Agent
Feb 21, 2019
View all comments (1)
Dear Phil, Thank you so much for taking the time out to leave a 5* review for our Ossett office. We are so happy you were pleased with the service and support provided by Mandy. ...

“Extremely Helpful...”

Feb 19,2019
Minithumbup
Niki
By: 'Sam'
Feb 19,2019
0 people found
this helpful
Niki made my lengthy and difficult move easier to handle as she was helpful in coordinating between buyer and solicitors. Would definitely deal with Richard Kendall again....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Richard Kendall Estate Agent
Feb 20, 2019
View all comments (1)
We are so pleased that you were happy with our services and comments regarding Niki at our Wakefield office. May we wish you all the best in your new home. Kind Regards, Richard Kendall Estate Agent ...

NAEA ARLA TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
32 1 36 4 548 7 237 7 8 7

Fees

No fees set.

Complaints Procedure

OUR COMPLAINTS PROCEDURE


 


We are committed to providing a high quality Estate Agency service to all our clients and members of the public.  When something goes wrong we need you to tell us about it.  This will help us to improve our standards.


If you have a complaint, please write to the Manager of the office about which you have the complaint – either Wakefield, Ossett, Horbury or Normanton and they will deal with your complaint.


What will happen next?


 



  1. We will send you a letter acknowledging your complaint, within 3 working days and will ask you to confirm or explain any further details we need. 

  2. We will record your complaint in our central register and open a file for your complaint.  We will do this within 2 working days of receiving your complaint.

  3. We will then, promptly, start to investigate your complaint.  A formal written outcome of our investigation will be sent to you within 15 working days of the receipt of your complaint.  Our investigation may involve one or more of the following steps:


 



  • We may ask the member of staff who acted for you to reply to your complaint.

  • We may examine their reply and the information in your complaint file.  We may then ask them for more information.  This will take up to 3 working days from receiving their reply and the file.


 



  1. We may feel it beneficial to invite you to meet with us to discuss and hopefully resolve your complaint.  We will do this within 3 working days of receiving all the details we need from the member of staff who acted for you.

  2. Within 3 working days of the meeting we will write to confirm what took place and any solutions we have agreed with you.  If you do not want a meeting, it is not possible or it is considered not necessary, we will send you a detailed reply to your complaint. 

  3. At this stage, if you are still not satisfied, you can contact us again.  Our Partners Claire Kendall and Simon Kendall will then arrange to review our decision within 10 working days.  In the event that the complaint is about, or involves Claire Kendall or Simon Kendall, then Richard Kendall, The Principal will review our decision instead.

  4. We will let you know the result of the review within 5 working days of the end of the review.  At this time we will write to you confirming our final position on your complaint and explaining our reasons.  We will also provide you with the Consumer Guide provided by Property Ombudsman for Estate Agents.  A copy of the The Property Ombudsman’s Code of Practice for Residential Estate Agents will also be provided to you, upon request. 


 


If we have to change any of the timescales above, we will let you know and explain why.

Last updated at 1:00 AM 01/01/1970 by

Awards won by Richard Kendall Estate Agent

Individual Branch Awards

Pontefract, WF8

Normanton, WF6

Ossett, WF5

Wakefield, WF4

Wakefield, WF1

Castleford, WF10


Castleford
46 Carlton Street, Castleford WF10 1BA
(38)
Horbury
4 Cluntergate, Wakefield WF4 5AG
(53)
Normanton
10 High Street, Normanton WF6 2AB
(159)
show all branches (6)
Ossett
5 Station Road, Ossett WF5 8AB
(162)
Pontefract
15 Cornmarket Pontefract, Pontefract WF8 1AN
(116)
Wakefield
66 Northgate, Wakefield WF1 3AP
(355)


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