• Thomas Roman
    Thomas Roman
  • Joshua Rice
    Joshua Rice
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    Leigh Smith
Rice & Roman is a sales and lettings agency focused on retirement living.

Our approach to agency is made unique by the needs, wants and circumstances of a growing section of the market looking to buy, rent, sell and let properties.

These requirements come from a section of society branded as retirees albeit at varying ages and for many different reasons. This sector has influenced the way that we look to market and advertise properties in order to achieve the greatest exposure, to a ca
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6 Bridge Street
Walton on Thames
Surrey
KT12 1AA
01372 700196

 
Nov 23,2017
Minithumbup
Thomas Roman
Joshua Rice
By: 'Riverstone Court'
Nov 23,2017
0 people found
this helpful
Both Tom and Josh were very professional and supportive in the sale of the flat. I could not have asked for anything more...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 21,2017
Minithumbup
Joshua Rice
Thomas Roman
By: 'Valerie Hewlett'
Nov 21,2017
0 people found
this helpful
They understood my requirements and showed properties that met these. They were always extremely helpful and pleasant, without being pushy....
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Oct 01,2017
Minithumbup
Joshua Rice
By: 'Robert Butler'
Oct 01,2017
0 people found
this helpful
Josh has been very pleasant to deal with and very helpful all the way through the process. The flat that we purchased was not one that originally we had identified but was one suggested to view by Josh which immediately appealed, so many thanks for that. The flowers given at final completion was a very nice touch and the gesture much appreciated. Would recommend without hesitation....
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Comment on agent fees
Not sure what the fees were to the seller as we were the buyer.
Was this helpful? Yes
Oct 01,2017
Minithumbup
Joshua Rice
By: 'B. Barker'
Oct 01,2017
0 people found
this helpful
My experience with Rice & Roman has been positive overall, all marketing aspects and viewings have been handled professionally and I have been kept informed of progress regularly. It did take some time to sell this particular property but that is largely due to the niche market applicable here and it was useful that this agent has experience of retirement properties and local knowledge....
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Comment on agent fees
The fees were reasonable and fair.
Was this helpful? Yes
Jul 18,2017
Minithumbup
Joshua Rice
Thomas Roman
By: 'PennyB'
Jul 18,2017
0 people found
this helpful
Was very pleased indeed with the service of Rice and Roman and wished that I had gone to them initially for the sale of my mother's flat, rather than another agent. Was particularly impressed by their contacting me weekly to give an update on viewings etc whilst the flat was on the market. Two very pleasant agents who provide a very good service....
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Comment on agent fees
I do not know a lot about agent's fees but think theirs are reasonable.
Was this helpful? Yes
May 07,2017
Minithumbup
Thomas Roman
Joshua Rice
By: 'David P'
May 07,2017
0 people found
this helpful
We decided to place the flat with Rice and Roman rather than the usual agents for the block as we were interested in their expertise as specialist in the retirement market. They did a thorough job of reviewing the local market and coming up with comparable properties, after which the flat was marketed at the top end of our expectations. We were not under time pressure to sell (within reason) and Tom and Joshua, both of whom seemed up to speed at all times with progress, kept us informed of viewi...
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Comment on agent fees
Good.
Was this helpful? Yes
Nov 21,2016
Minithumbup
Joshua Rice
By: 'Gaynor Osborn'
Nov 21,2016
0 people found
this helpful
I also wanted to nominate Micky (Mickeala) not sure of spelling at the East Molesey branch . She and Josh were excellent, couldnt be more helpful and full of empathy and understanding about how stressful it is for an older person to have to leave their home of many years. They were prompt with replies to all queries, very professional and nothing was too much trouble for Mrs Juett my mother who took the flat. Gaynor Osborn...
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Comment on agent fees
Fees were exactly right
Was this helpful? Yes
Nov 07,2016
Minithumbup
Joshua Rice
By: 'Mickaela'
Nov 07,2016
0 people found
this helpful
Joshua was very professional, punctual, friendly and helpful. On moving into the property the carbon monoxide meter was faulty, despite not managing the property he went out of his way to sort it out, going so far as to buy a whole new meter to ensure there was no leak....
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Comment on agent fees
Fees were good
Was this helpful? Yes
Nov 04,2016
Minithumbup
Joshua Rice
By: 'Michael'
Nov 04,2016
0 people found
this helpful
Rice and Roman were very professional and helpful. Joshua helped us with all problems and they were always there when you had any questions. Great service....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 03,2016
Minithumbup
Joshua Rice
By: 'Bronwen'
Nov 03,2016
0 people found
this helpful
I recently purchased a retirement flat for my mother through Rice and Roman. Josh was amazing throughout the entire process, from start to finish. He was in constant contact with updates, chased tirelessly to ensure completion would go through on time and worked closely with my solicitor helping wherever possible. He exceeded all expectations and constantly impressed me with how involved he was. Rice and Roman are remarkable and I would strongly recommend them. Knowledgable, friendly and h...
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Comment on agent fees
Not applicable as I was purchasing.
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Nov 02,2016
Minithumbup
Joshua Rice
By: 'Stephen Cook'
Nov 02,2016
0 people found
this helpful
Excellent service, could not ask for more. As a Property Lawyer I have dealt with many estate agencies in the past and Josh was a breath of fresh air, there when you needed him, pragmatic, and understanding of the process. Five Star Service...
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Comment on agent fees
Good
Was this helpful? Yes
Oct 31,2016
Minithumbup
Thomas Roman
By: 'Lee'
Oct 31,2016
0 people found
this helpful
We purchased a retirement apartment for my mum via Rice and Roman and were impressed from the start. There were a few delays during the process which were beyond the control of any of the involved parties, but Tom undertook a lot of background work to get things sorted. Throughout the process Tom kept us informed and went a long way to make a potentially stressful process a very comfortable one. Mum moved in to her new apartment last Friday and is as happy and content as I have seen her in ma...
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Oct 26,2016
Minithumbup
Joshua Rice
Thomas Roman
By: 'Mrs Green'
Oct 26,2016
0 people found
this helpful
Josh is delightful! Very enthusiastic and tireless in working to sell my flat. He kept going through the collapse of 3 sales where lesser mortals would have given up. He remained polite, funny and upbeat at all times. I recommend them as a firm for retirement properties....
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Oct 07,2016
Minithumbup
Joshua Rice
Thomas Roman
By: 'Liz'
Oct 07,2016
0 people found
this helpful
We were flat-searching for my elderly mother, and received great service from Rice and Roman. They were happy to help her 'get her eye in' before she was in a position to buy - important because she was unsure about moving such a long distance. Great selection of flats shown. It was a long haul in the end (two broken chains behind us), but their commitment never wavered....
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Comment on agent fees
Standard
Was this helpful? Yes
Sep 29,2016
Minithumbup
Joshua Rice
By: 'Benita'
Sep 29,2016
0 people found
this helpful
Thank your for your professionalism and courtesy. All my enquiries were dealt with promptly and efficiently. Certainly made the move less stressful. Again many thanks....
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Sep 15,2016
Minithumbup
Joshua Rice
Thomas Roman
By: 'GrahamJFR'
Sep 15,2016
0 people found
this helpful
Friendly expert advice and selling skills from a rare specialist in the field. I'm sure that fact that Rice & Roman specialise in retirement homes ensured more viewings than would have been the case with another agent....
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Comment on agent fees
Fees perfectly acceptable.
Was this helpful? Yes
Aug 10,2016
Minithumbup
Joshua Rice
Thomas Roman
By: 'Julie New Malden'
Aug 10,2016
1 people found
this helpful
We had exceptional service from this company, from start to finish their input was great, with a 'personal touch'......Polite & Professional to Completion....
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Comment on agent fees
N/A to us We were the purchaser.
Was this helpful? Yes
Aug 01,2016
Minithumbup
Joshua Rice
Joshua Rice
By: 'Mrs Maggie Jackson (Cheshire)'
Aug 01,2016
0 people found
this helpful
I was given Joshua's name after reading a review in the Telegraph on purchasing retirement properties. He was extremely informative. I asked numerous questions that he answered fully and went on to fill me in on what I should consider before purchase and what steps I should watch out for and action I should take before and after I became a resident. This might be considered just good service but he took time to explain everything and review in a very caring and knowledgeable manner for which I ...
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Jul 28,2016
Minithumbup
Joshua Rice
By: 'Mrs V'
Jul 28,2016
0 people found
this helpful
Josh constantly kept us in the loop liaising between our buyers, both sets of solicitors and ourselves right through to completion. Excellent service....
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Comment on agent fees
Acceptable as service was excellent.
Was this helpful? Yes
Jul 22,2016
Minithumbup
Joshua Rice
Thomas Roman
By: 'Joan M'
Jul 22,2016
0 people found
this helpful
We sold my father's flat through Rice and Roman having been recommended by another family at Hinchley Manor. Joshua spent a lot of time with us on the initial visit regarding the valuation. He then produced a very good brochure of the flat. Joshua and Tom took great pains to give the prospective buyers plenty of time on the viewings which I am sure paid off with positive reactions. Unfortunately the chain took a long time to complete but during this time Joshua and Tom were constantly chasin...
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Comment on agent fees
The Agent's fees are fair and they certainly worked hard for them.
Was this helpful? Yes
Jul 22,2016
Minithumbup
Joshua Rice
Thomas Roman
By: 'Mike'
Jul 22,2016
0 people found
this helpful
The service we received from Tom and Josh at Rice+Roman was excellent. Speedy, efficient, knowledgable and extremely courteous. They found a buyer who made an offer at our asking price before the marketing materials (which looked excellent too) had even gone to print. I have no hesitation in recommending them to others....
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Comment on agent fees
Fair
Was this helpful? Yes
Jul 22,2016
Minithumbup
Thomas Roman
By: 'Leigh'
Jul 22,2016
0 people found
this helpful
The service was excellent and the patience of both Tom and Joshua through all the ups and downs of selling my property cannot be praised highly enough. If I ever have to sell again I would not hesitate to use Rice and Roman and would recommend them to anyone looking to sell their property....
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Comment on agent fees
They are for me acceptable for work done.
Was this helpful? Yes
Jul 04,2016
Minithumbup
Joshua Rice
Thomas Roman
By: 'Nicky'
Jul 04,2016
0 people found
this helpful
Tom and Josh from Rice and Roman have been wonderful in the long drawn out process of my mother buying her retirement property. They have been patient, supportive and very fair. They have always responded quickly to a request to view a property and have gone above and beyond, when communicating with other estate agents and solicitors, trying to problem solve on our behalf. They have also been a pleasure to talk to and I would most certainly recommend this branch....
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Jun 13,2016
Minithumbup
Joshua Rice
Thomas Roman
By: 'Mel'
Jun 13,2016
0 people found
this helpful
Exceptional service with a personal commitment that demonstrates a passion for customer satisfaction while executing a business transaction in a highly competitive market where honesty, transparency and respect are not always a priority. There is no doubt Josh and Tom deliver above and beyond the norm....
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Comment on agent fees
Fees of 1.5% are mid range for the sale of a property. They represent excellent value for money when considered against the exceptional service provided.
Was this helpful? Yes
Jun 13,2016
Minithumbup
Joshua Rice
By: 'Barbara'
Jun 13,2016
0 people found
this helpful
With extensive knowledge of the retirement property sector and detailed preparation, Joshua impressed at the first meeting. Indeed, he already had several prospective buyers in mind. Our confidence in Rice and Roman's suitability to sell our property was not misplaced and a sale quickly followed. At all stages, Josh has stayed in touch, providing service of a level far above and beyond usual expectations. I have no hesitation in recommending this highly professional agency....
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Comment on agent fees
1.5% is a fair price for exceptional service.
Was this helpful? Yes
May 27,2016
Minithumbup
Joshua Rice
By: 'Steven Young'
May 27,2016
0 people found
this helpful
I have bought and sold a number of properties over the years and can honestly say that Rice and Roman, and in particular Joshua, are the most helpful and professional agents I have dealt with. They put a lot of effort into their valuation process explaining in detail how they have arrived at their recommended value, they keep you informed of what they are doing throughout the sale process and provide helpful tips and guidance on how to ensure the sale proceeds quickly and efficiently. I would ...
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Comment on agent fees
I think Rice & Roman's fees are fair, particularly bearing in mind the time and effort they put in to ensure a sale proceeds efficiently.
Was this helpful? Yes
May 21,2016
Minithumbup
By: 'Buying a retirement flat'
May 21,2016
0 people found
this helpful
Rice and Roman were recommended to me as specialists in retirement properties by another agent. I was straight away most impressed by their in-depth knowledge of the retirement properties and their facilities in the vicinity, something the others knew very little about, and I immediately knew I was with a good agent. Joshua knew exactly what services were on offer at each development and the managers/wardens by name who, I found in my later dealings with them, had nothing but praise for him. Jo...
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Comment on agent fees
N/A
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May 19,2016
Minithumbup
Joshua Rice
By: 'Joe Hammond'
May 19,2016
0 people found
this helpful
Josh dealt with my flat purchase in Kingston and I have to say that he was not only very efficient in all aspects, especially in communication, but also worked 'above and beyond' in order to overcome any problems that arose leading up to and including completion. Would highly recommend both Rice and Roman and Josh....
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Comment on agent fees
N/A
Was this helpful? Yes
Apr 14,2016
Minithumbup
Thomas Roman
Joshua Rice
By: 'Neice and nephew'
Apr 14,2016
0 people found
this helpful
Doesn't everyone want their property to sell instantly? But what sort of estate agent do you want when the sale encounters problems. You want someone very special. We count ourselves as very fortunate to have had Tom and Josh on our side to sell a flat on behalf of an elderly and ailing Aunt and Uncle. Throughout the sale process, which was protracted due to such things as a buyer becoming too ill to continue, they never faltered in their determination to succeed. With their specialist marketing...
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Comment on agent fees
The fee was competitive and the agents worked very hard for it.
Was this helpful? Yes
Apr 01,2016
Minithumbup
Joshua Rice
Thomas Roman
By: 'EricnGill'
Apr 01,2016
0 people found
this helpful
We have no hesitation in recommending this firm. Josh ,supported by Tom,was involved in supporting a problematic client beset by a series of serious health problems and was always prepared to go the extra mile. His patience and commitment over what became a protracted exercise was beyond reproach and his sympathetic understanding of his clients' difficulties was crucial in steering this transaction to a successful conclusion....
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Comment on agent fees
good
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Areas covered
  • KT1
  • KT2
  • KT3
  • KT6
  • KT10
  • KT12
  • KT13
  • KT14
  • TW11

DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1 0 5 0 38 0 20 0 3 0

Job vacancies

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Agent Fees

Sales Fee:

- 2% unless

Lettings Fee structure:

- Tenant Find and Rent Collection: 10%
- Management Service: 5%

All Lettings Fees are taken monthly
Last updated at 10:05 AM 15/09/2016 by allAgents

Complaints Procedure

As an independent estate agency, we are
committed to customer service and should anyone feel that they have not
been dealt with correctly / fairly, please e-mail
joshua@riceandroman.co.uk or thomas@riceandroman.co.uk or call
01372700196 stating the nature of your complaint.
Last updated at 10:05 AM 15/09/2016 by allAgents
Thomas Roman Thomas Roman
Partner
44 reviews

About Thomas No description set View full profile
Joshua Rice Joshua Rice
Partner
60 reviews

About Joshua Joshua started working in estate agency in 2005 for a large London based company and has worked in both sales and lettings over the past 11 years. On setting up Rice & Roman in 2012 he has had 4 years View full profile
Leigh Smith - no image available Leigh Smith
0 reviews

About Leigh No description set View full profile

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