• Thomas Roman
    Thomas Roman
  • Joshua Rice
    Joshua Rice
Rice & Roman is a sales and lettings agency focused on retirement living.

Our approach to agency is made unique by the needs, wants and circumstances of a growing section of the market looking to buy, rent, sell and let properties.

These requirements come from a section of society branded as retirees albeit at varying ages and for many different reasons. This sector has influenced the way that we look to market and advertise properties in order to achieve the greatest exposure, to a captive au
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Belhaven House, 67 Walton Road
East Molesey
Surrey
KT8 0DP
01372 700196

 
Oct 03,2015
Minithumbup
By:
Oct 03,2015
Featured Review
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We had 3 valuations for my mother's flat: two from local general estate agents and another, with the highest valuation by a considerable margin, from Rice and Roman. Unlike the other agents, Rice and Roman gave a detailed rationale for thei valuation, based on comparisons with other properties in the retirement property market, which convinced us that using an agent with specialist knowledge of this market was the best option. Rice and Roman produced excellent marketing materials. My mother ha...
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Comment on agent fees
see above
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May 21,2016
Minithumbup
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May 21,2016
Featured Review
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Rice and Roman were recommended to me as specialists in retirement properties by another agent. I was straight away most impressed by their in-depth knowledge of the retirement properties and their facilities in the vicinity, something the others knew very little about, and I immediately knew I was with a good agent. Joshua knew exactly what services were on offer at each development and the managers/wardens by name who, I found in my later dealings with them, had nothing but praise for him. Jo...
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N/A
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Feb 10,2016
Minithumbup
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Feb 10,2016
Featured Review
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I just wanted to lodge my complete satisfaction experienced using this letting agent. I was in the situation where I had to assist a family friend with finding a rented flat at very short notice. Within one week, thanks to Joshua Rice and his company we found the ideal property, met the owners, completed the paperwork and moved in. Despite the rushed circumstances the whole process went remarkably smoothly and this was due in no small measure to the confident and efficient efforts of Rice and Ro...
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Comment on agent fees
All fees were very fair in view of the input by the agents.
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May 14,2015
Minithumbup
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May 14,2015
Featured Review
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I used to be an estate agent in my profession so I am a very tough taskmaster! It's not often that I am this complimentary but I would have no hesitation in recommending Rice and Roman. Before my father's flat was officially on the market, Josh had 2 potential buyers in mind. In fact the both offered, resulting in achieving a higher price than expected. Josh also recommended a local solicitor in Kingston who was extremely efficient. The transaction was very straightforward mainly because Josh co...
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Comment on agent fees
See above
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Apr 14,2016
Minithumbup
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Apr 14,2016
Featured Review
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Doesn't everyone want their property to sell instantly? But what sort of estate agent do you want when the sale encounters problems. You want someone very special. We count ourselves as very fortunate to have had Tom and Josh on our side to sell a flat on behalf of an elderly and ailing Aunt and Uncle. Throughout the sale process, which was protracted due to such things as a buyer becoming too ill to continue, they never faltered in their determination to succeed. With their specialist marketing...
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Comment on agent fees
The fee was competitive and the agents worked very hard for it.
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Nov 21,2016
Minithumbup
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Nov 21,2016
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I also wanted to nominate Micky (Mickeala) not sure of spelling at the East Molesey branch . She and Josh were excellent, couldnt be more helpful and full of empathy and understanding about how stressful it is for an older person to have to leave their home of many years. They were prompt with replies to all queries, very professional and nothing was too much trouble for Mrs Juett my mother who took the flat. Gaynor Osborn...
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Comment on agent fees
Fees were exactly right
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Nov 07,2016
Minithumbup
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Nov 07,2016
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Joshua was very professional, punctual, friendly and helpful. On moving into the property the carbon monoxide meter was faulty, despite not managing the property he went out of his way to sort it out, going so far as to buy a whole new meter to ensure there was no leak....
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Comment on agent fees
Fees were good
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Nov 04,2016
Minithumbup
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Nov 04,2016
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Rice and Roman were very professional and helpful. Joshua helped us with all problems and they were always there when you had any questions. Great service....
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Comment on agent fees
Good
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Nov 03,2016
Minithumbup
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Nov 03,2016
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I recently purchased a retirement flat for my mother through Rice and Roman. Josh was amazing throughout the entire process, from start to finish. He was in constant contact with updates, chased tirelessly to ensure completion would go through on time and worked closely with my solicitor helping wherever possible. He exceeded all expectations and constantly impressed me with how involved he was. Rice and Roman are remarkable and I would strongly recommend them. Knowledgable, friendly and h...
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Comment on agent fees
Not applicable as I was purchasing.
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Nov 02,2016
Minithumbup
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Nov 02,2016
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Excellent service, could not ask for more. As a Property Lawyer I have dealt with many estate agencies in the past and Josh was a breath of fresh air, there when you needed him, pragmatic, and understanding of the process. Five Star Service...
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Comment on agent fees
Good
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Oct 31,2016
Minithumbup
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Oct 31,2016
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We purchased a retirement apartment for my mum via Rice and Roman and were impressed from the start. There were a few delays during the process which were beyond the control of any of the involved parties, but Tom undertook a lot of background work to get things sorted. Throughout the process Tom kept us informed and went a long way to make a potentially stressful process a very comfortable one. Mum moved in to her new apartment last Friday and is as happy and content as I have seen her in ma...
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Oct 26,2016
Minithumbup
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Oct 26,2016
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Josh is delightful! Very enthusiastic and tireless in working to sell my flat. He kept going through the collapse of 3 sales where lesser mortals would have given up. He remained polite, funny and upbeat at all times. I recommend them as a firm for retirement properties....
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Oct 07,2016
Minithumbup
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Oct 07,2016
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We were flat-searching for my elderly mother, and received great service from Rice and Roman. They were happy to help her 'get her eye in' before she was in a position to buy - important because she was unsure about moving such a long distance. Great selection of flats shown. It was a long haul in the end (two broken chains behind us), but their commitment never wavered....
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Comment on agent fees
Standard
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Sep 29,2016
Minithumbup
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Sep 29,2016
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Thank your for your professionalism and courtesy. All my enquiries were dealt with promptly and efficiently. Certainly made the move less stressful. Again many thanks....
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Sep 15,2016
Minithumbup
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Sep 15,2016
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Friendly expert advice and selling skills from a rare specialist in the field. I'm sure that fact that Rice & Roman specialise in retirement homes ensured more viewings than would have been the case with another agent....
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Comment on agent fees
Fees perfectly acceptable.
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Aug 10,2016
Minithumbup
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Aug 10,2016
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We had exceptional service from this company, from start to finish their input was great, with a 'personal touch'......Polite & Professional to Completion....
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Comment on agent fees
N/A to us We were the purchaser.
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Aug 01,2016
Minithumbup
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Aug 01,2016
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I was given Joshua's name after reading a review in the Telegraph on purchasing retirement properties. He was extremely informative. I asked numerous questions that he answered fully and went on to fill me in on what I should consider before purchase and what steps I should watch out for and action I should take before and after I became a resident. This might be considered just good service but he took time to explain everything and review in a very caring and knowledgeable manner for which I ...
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Jul 28,2016
Minithumbup
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Jul 28,2016
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Josh constantly kept us in the loop liaising between our buyers, both sets of solicitors and ourselves right through to completion. Excellent service....
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Comment on agent fees
Acceptable as service was excellent.
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Jul 22,2016
Minithumbup
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Jul 22,2016
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We sold my father's flat through Rice and Roman having been recommended by another family at Hinchley Manor. Joshua spent a lot of time with us on the initial visit regarding the valuation. He then produced a very good brochure of the flat. Joshua and Tom took great pains to give the prospective buyers plenty of time on the viewings which I am sure paid off with positive reactions. Unfortunately the chain took a long time to complete but during this time Joshua and Tom were constantly chasin...
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Comment on agent fees
The Agent's fees are fair and they certainly worked hard for them.
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Jul 22,2016
Minithumbup
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Jul 22,2016
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The service we received from Tom and Josh at Rice+Roman was excellent. Speedy, efficient, knowledgable and extremely courteous. They found a buyer who made an offer at our asking price before the marketing materials (which looked excellent too) had even gone to print. I have no hesitation in recommending them to others....
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Comment on agent fees
Fair
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Jul 22,2016
Minithumbup
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Jul 22,2016
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The service was excellent and the patience of both Tom and Joshua through all the ups and downs of selling my property cannot be praised highly enough. If I ever have to sell again I would not hesitate to use Rice and Roman and would recommend them to anyone looking to sell their property....
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Comment on agent fees
They are for me acceptable for work done.
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Jul 04,2016
Minithumbup
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Jul 04,2016
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Tom and Josh from Rice and Roman have been wonderful in the long drawn out process of my mother buying her retirement property. They have been patient, supportive and very fair. They have always responded quickly to a request to view a property and have gone above and beyond, when communicating with other estate agents and solicitors, trying to problem solve on our behalf. They have also been a pleasure to talk to and I would most certainly recommend this branch....
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Jun 13,2016
Minithumbup
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Jun 13,2016
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Exceptional service with a personal commitment that demonstrates a passion for customer satisfaction while executing a business transaction in a highly competitive market where honesty, transparency and respect are not always a priority. There is no doubt Josh and Tom deliver above and beyond the norm....
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Comment on agent fees
Fees of 1.5% are mid range for the sale of a property. They represent excellent value for money when considered against the exceptional service provided.
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Jun 13,2016
Minithumbup
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Jun 13,2016
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With extensive knowledge of the retirement property sector and detailed preparation, Joshua impressed at the first meeting. Indeed, he already had several prospective buyers in mind. Our confidence in Rice and Roman's suitability to sell our property was not misplaced and a sale quickly followed. At all stages, Josh has stayed in touch, providing service of a level far above and beyond usual expectations. I have no hesitation in recommending this highly professional agency....
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Comment on agent fees
1.5% is a fair price for exceptional service.
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May 27,2016
Minithumbup
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May 27,2016
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I have bought and sold a number of properties over the years and can honestly say that Rice and Roman, and in particular Joshua, are the most helpful and professional agents I have dealt with. They put a lot of effort into their valuation process explaining in detail how they have arrived at their recommended value, they keep you informed of what they are doing throughout the sale process and provide helpful tips and guidance on how to ensure the sale proceeds quickly and efficiently. I would ...
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Comment on agent fees
I think Rice & Roman's fees are fair, particularly bearing in mind the time and effort they put in to ensure a sale proceeds efficiently.
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May 19,2016
Minithumbup
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May 19,2016
0 people found
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Josh dealt with my flat purchase in Kingston and I have to say that he was not only very efficient in all aspects, especially in communication, but also worked 'above and beyond' in order to overcome any problems that arose leading up to and including completion. Would highly recommend both Rice and Roman and Josh....
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Comment on agent fees
N/A
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Apr 01,2016
Minithumbup
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Apr 01,2016
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We have no hesitation in recommending this firm. Josh ,supported by Tom,was involved in supporting a problematic client beset by a series of serious health problems and was always prepared to go the extra mile. His patience and commitment over what became a protracted exercise was beyond reproach and his sympathetic understanding of his clients' difficulties was crucial in steering this transaction to a successful conclusion....
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Comment on agent fees
good
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Mar 07,2016
Minithumbup
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Mar 07,2016
0 people found
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Thank you to Josh at Rice and Roman for the fantastic support you gave us during the purchase of a flat for my mother. It was a stressful time for us so all your help and understanding was very much appreciated. We would be very pleased to recommend you to others....
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Comment on agent fees
N/A
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Feb 13,2016
Minithumbup
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Feb 13,2016
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Rice & Roman provided my aged and frail parents a very through and professional service. Our experience was from the buyers perspective and throughout R&R put my parents at ease with what was, for them ,a potentially difficult and stressful process of moving to a retirement apartment from a substantial house . R&R communicated well and were proactive throughout and I would thoroughly recommend them....
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Comment on agent fees
We were buyers so this was not applicable.
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Feb 04,2016
Minithumbup
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Feb 04,2016
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Rice and Roman sold my mother's flat in Esher. Unlike the other agents I spoke to they presented a well considered valuation based on prices achieved elsewhere in the block with an uplift for inflation to suit market conditions. Their valuation was the highest provided although this was not the main reason that they were appointed. Their specific market knowledge and their professional attitude was the main deciding factor. Once appointed they kept me informed about any dates for viewing and pr...
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Comment on agent fees
Very fair for the work they did.
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Jan 29,2016
Minithumbup
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Jan 29,2016
0 people found
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I found Tom very helpful.both in his availability to allow me to gain access to my intended purchase and his persistence in pushing the sale forward especially when matters slowed up. He always kept me in the picture as to overall progress...
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Comment on agent fees
N/A (handling my purchase)
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Jan 27,2016
Minithumbup
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Jan 27,2016
0 people found
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Joshua and Tom sold my mothers apartment in Esher very successfully and achieved the asking price, which was very impressive since they actually valued it above what the family thought it's current market dictated. As often with probate sales things can take months but they were patient and held a 4 piece change together throughout. Producing high quality marketing material and I believe their bespoke focus on retirement properties meant less times was wasted with inappropriate viewings that ...
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Comment on agent fees
Standard fees
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Jan 27,2016
Minithumbup
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Jan 27,2016
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By far the best valuation and within 2 weeks we had an offer for the full asking price. Extremely competent and professional....
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Comment on agent fees
Slightly higher than normal but well worth it.
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Jan 21,2016
Minithumbup
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Jan 21,2016
0 people found
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Very impressed by the professional and helpful way in which Josh and Tom handled the sale of my mother's sheltered flat. It sold quickly at a good price and we were kept fully informed all the time....
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Comment on agent fees
Fine.
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Dec 16,2015
Minithumbup
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Dec 16,2015
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We were most impressed by the service provided by Joshua at Rice and Roman during 2015. Our first encounter was when we requested a no obligation valuation of my mother's flat. Not only were we quickly provided with a figure but also it was supported by a pack of current marketing evidence. When, at a later date, we wanted to put the flat up for sale we were again met with an approachable and efficient service from beginning to end, with help on hand if required. We were kept informed of any v...
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Comment on agent fees
There is not much choice in this. They were comparable with the current market. We got good service.
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Areas covered
  • KT1
  • KT2
  • KT3
  • KT6
  • KT10
  • KT12
  • KT13
  • KT14
  • TW11

DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1 0 5 0 34 0 18 0 3 0

Job vacancies

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Agent Fees

Sales Fee:

- 2% unless

Lettings Fee structure:

- Tenant Find and Rent Collection: 10%
- Management Service: 5%

All Lettings Fees are taken monthly
Last updated at 10:05 AM 15/09/2016 by allAgents

Complaints Procedure

As an independent estate agency, we are
committed to customer service and should anyone feel that they have not
been dealt with correctly / fairly, please e-mail
joshua@riceandroman.co.uk or thomas@riceandroman.co.uk or call
01372700196 stating the nature of your complaint.
Last updated at 10:05 AM 15/09/2016 by allAgents
Thomas Roman Thomas Roman
Partner
40 reviews

About Thomas No description set View full profile
Joshua Rice Joshua Rice
Partner
55 reviews

About Joshua Joshua started working in estate agency in 2005 for a large London based company and has worked in both sales and lettings over the past 11 years. On setting up Rice & Roman in 2012 he has had 4 years View full profile


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