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The UK's Largest Customer Review Website for the Property Industry
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3.1/5, 24 Reviews
54% Recommended
100% sales valuation accuracy
50% letting valuation accuracy
100% sales fee satisfaction
20% letting fee satisfaction
By : 'Ian'
Services : Sales(As a Vendor)
Would you recommend ? : Yes
Postcode : RG41
Romans Estate Agents, Wokingham, are a great team managed by Ian Lewis. They helped me from the get-go, giving me sound advice on how to prepare my house for sale and supported me all the way through the process, even when things got complicated. A reliable ally for helping you in managing probably one of the biggest transactions you’re likely to make in your life.
Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
---|---|---|---|---|
Sales | 100.00% | 100% | £320,000 | £320,000 |
Lettings | 50% | 20% | £725 | £995 |
Romans
23 Market Place, Wokingham, Berkshire
RG40 1AP
0118 9743 510
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
By : 'Ian'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : RG41
Romans Estate Agents, Wokingham, are a great team managed by Ian Lewis. They helped me from the get-go, giving me sound advice on how to prepare my house for sale and supported me all the way through the process, even when things got complicated. A reliable ally for helping you in managing... Read Full Review
By : 'Hannah'
Services : Online Auctions
Would you recommend ? : No
Postcode : RG40
So disappointing. Massively over valued our property to attract us, signed us up for an excessively long contract without being clear, we were unable to get out of it. Showed people round our house who wanted a project (it's a new build in immaculate condition). We had over 50 viewings and... Read Full Review
ian
By : 'Avtar'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : RG40
Ian Lewis from Romans delivered the quality of service as he had promised for the sale of our house. Very professional and efficient. Thank you so much... Read Full Review
By : 'Clare'
Services : Letting( As a Owner )
Rent PCM : £860
Would you recommend ? : No
Postcode : RG45
Horrendous experience. Unfortunately we are tied in for a year. My advice if ask for ALL the fees in writing. All the little add ons . They even want to force you to pay a monthly indemnity insurance premium to cover their incompetence ! As soon as our year is up we are removing our property which ... Read Full Review
By : 'Mr'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : RG41
i have used the Romans Wokingham office for a number of years and over the last year the service I have received has rapidly declined. My calls are never returned, you have to call several times to speak to someone and when you do get to talk to someone no one seems to care anymore including the... Read Full Review
Fees are high but service doesn’t justify this
By : 'Dexter'
Services : Letting( As a Tenant )
Rent PCM : £950
Would you recommend ? : No
Postcode : RG41
We went without a property manager for 6+ months as the previous one had left and no one took over or bothered to tell us. All of our maintenance issues were ignored and at the end of our tenancy they tried to steal from our deposit. Avoid at all... Read Full Review
Too high
By : 'ANNOYED'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : NA
I recently accepted an offer on my property through another agent. However my neighbour decided also to market her property through Romans. It was not long before Romans approached My Buyer to notify them that my neighbour was also on the market and they were sure that my buyer could get a better ... Read Full Review
NA
By : 'Fed'
Services : Sales( As a Buyer )
Sold price : £320000
Would you recommend ? : No
Postcode : RG40
Avoid this agent at all costs they are aggressive and rude. Demanding deposits with threatening e mails but never answering questions you have over the property. Inappropriately addressing you in written communications. When you raise a complaint they defend themselves rather than deal with the... Read Full Review
By : 'NKBWKHM'
Services : Letting( As a Tenant )
Rent PCM : £725
Would you recommend ? : No
Postcode : RG40
We have rented our property for 3 years. We originally rented with Richard Worth Lettings, but unfortunately Romans brought them out. Since Romans took over I have noticed a massive change in customer service. The attitude of the staff is terrible and incredibly unhelpful. My most recent complaint ... Read Full Review
Tell the truth! Remember their customers are people!
By : Aaron
Oct 8, 2014I've had similar unhelpful dealings, i'm promised phone calls and no one calls, emails and no one emails. I think they focus too much on getting the stock and money and not on the on going ...
By : 'Mario'
Services : Letting( As a Tenant )
Rent PCM : £995
Would you recommend ? : No
Postcode : RG41
Hi ! On Wednesday May 7th, me and my Landlord signed and delivered in person the deposit release Form in the Wokingham office. According to the Letting contract and to the Roman's young lady who received our form (she was very helpful by the way) the money should be in my account in 14 days. Last ... Read Full Review
By : JBeard
Jun 25, 2014Thank you for your feedback. I apologise that you feel the service you received was not satisfactory and I would welcome the opportunity to discuss where you feel we can improve. My contact ...
Jessica
By : 'Kirsty'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : RG40
I had an absolutely appalling experience as a tenant; all very good up until I paid a fortune & moved in but the property was not managed by them and the landlady was an absolute unbelievable nightmare. The manager Jessica was of absolutely no use whatsoever & I was lied to by various... Read Full Review
By : JBeard
Feb 17, 2014Regarding your comments I am sorry to hear that you have experienced issues with our service. We take our customer service very seriously – we are voluntarily a regulated property company – and ...
By : 'L'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : RG40
not a great experience. We were with Richard worth and then they moved to Romans. I found that the general communication was poor. When we had issues with the tenant, we would never speak to the same person so you have to re explain things all the time. Only one person was actually helpful her name ... Read Full Review
By : JBeard
Feb 17, 2014Regarding your comments I am sorry to hear that you have experienced issues with our service. We take our customer service very seriously – we are voluntarily a regulated property company – and ...
Michael
By : 'Carrie'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Our experience of Romans was fantastic. Initially I found that Romans (Michael Page) were the only estate agents to accurately value our property, and their rates were very reasonable. They arranged an open house which ran smoothly. When our first buyers unfortunately pulled out Romans acted... Read Full Review
By : 'S'
Services : Sales( As a Vendor )
Would you recommend ? : No
Firstly I have to say I can't fault the Move Manager I dealt with, she was very helpful, answered and dealt with all my questions and problems very promptly, unfortunately I can't say the same for the sales team, they were unhelpful, rude and arrogant, I would never use them again for buying or... Read Full Review
No one like pushy, arrogant sales people these days.
By : Tony Gibson
Jan 16, 2012We are sorry that there are aspects of the service you received which you are not happy with. Please do contact us directly so we may apologise personally and also better understand what went wrong ...
By : 'The'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
We chose Romans because we really liked their open day option, once we signed up the next steps to create a brochure etc. happened very fast. What was not expected was the house sold at full asking price within approx. 4hrs of going live with the draft details and so we never even reached the... Read Full Review
Matt
By : 'Liz'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Very proffessional service. Excellent leadership from Matthew Witney. Frequent and honest feedback during the viewing process. Excellent after-sales care from Natalie... Read Full Review
By : 'Caroline'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Romans were very helpful when I was looking and moving into my new flat; they were always in contact throughout the moving in process by keeping me up to date at all times. Unfortunately as Romans were only the managing agents, when it came to certain problems within the flat they couldn't do... Read Full Review
By : 'scarfie'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
I would particularly like to recommend Paula Thomson and George Steedman who have both been professional, courteous and extremely helpful with the purchase of our house. It has never been a straightforward process, but Paula has helped tie together communication with the various solicitors - while... Read Full Review
By : 'Heidi'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Romans were great, I have no hesitation in recommending them to anyone selling or buying property in this area. I both sold my property and bought a new property from them. I chose Romans because they seemed to have the largest number of properties in my price range in the area I wanted to... Read Full Review
By : 'Sam'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Antony and Matthew handled the sale of my house professionally and responsibly. I would definitely recommend them due to their 'can do'... Read Full Review