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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.8/5, 55 Reviews
95% Recommended
100% letting valuation accuracy
96% letting fee satisfaction
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Lynne
By : 'Michael'
Services : Letting(As a Tenant)
Rent PCM : £1025
Would you recommend ? : Yes
Postcode : EH6
We stayed in a flat managed by Aflatintown for 7 years. They’ve been great throughout the whole time. We had bad experiences with previous letting agents - Aflatintown couldn’t have been more different. They are responsive, helpful, and genuinely seem to care about the properties and tenants. Any maintenance issues were sorted quickly, and not just the cheapest way possible. Would definitely recommend
A Flat in Town
36 East Claremont Street, Edinburgh, City of Edinburgh
EH7 4JR
0131 652 7393
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 11 | 1 | 41 | 1 | 0 | 0 | 0 | 0 | 0 | 1 |
We are committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to: A Flat In Town Ltd, 36 East Claremont Street, Edinburgh, EH7 4JR [email protected] On receipt of your complaint we will adhere to the following procedure: - Stage 1 We will acknowledge receipt of your complaint in writing within 5 working days of receiving it, giving you a named contact who will be dealing with the complaint. Stage 2 Your named contact will then investigate your complaint and will send you a detailed written reply, including their suggestions for resolving the matter, within 10 working days of us receiving your complaint. There may occasionally be circumstances outwith our control which prevent us from adhering to this timeframe. These include: - • when the office is closed for public holidays; • where adverse weather or sickness has led to staff shortages; • where we cannot respond in full without the input of a third party (e.g. contractor, landlord, tenant) who is not available; • where we cannot respond in full without visiting the rental property and the tenant is restricting access; • where we cannot respond in full without the input of a key member of staff who is not available. We will contact you if we are unable to respond within this timeframe and let you know when we aim to respond by. Stage 3 Upon receipt of our response under Stage 2 above, if you are still not satisfied, you can contact us again in writing and we will arrange for a senior manager to review the decision. Stage 4 Our senior manager will write to you within 10 working days of us receiving your request for a review, confirming our final position on your complaint and explaining our reasons. Stage 5 You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above stages have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: - 4th floor 1 Atlantic Quay 45 Robertson Street Glasgow G2 8JB 0141 3025900 https://www.housingandpropertychamber.scot A Flat In Town will be registered with the Scottish Letting Agent Register in 2018 (registration number : to be confirmed ) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at http://www.legislation.gov.uk/ssi/2016/133/schedule/made. In accordance with the code we will retain (in electronic or paper form) all correspondence about a complaint for five years.
Last updated at 3/9/2020, 9:48:31 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 96.00% | £450 | £1,500 |
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
£208 pw | £900 pcm
1 Bedroom Flat House to Rent - Craighouse Gardens, Morningside, Edinburgh, EH10 5TY
£266 pw | £1150 pcm
2 Bedroom Flat House to Rent - Orwell Terrace, Dalry, Edinburgh, EH11 2DY
£266 pw | £1150 pcm
2 Bedroom Flat House to Rent - Drum Terrace, Easter Road, Edinburgh, EH7 5NB
£254 pw | £1100 pcm
2 Bedroom Flat House to Rent - Cadiz Street, Leith, Edinburgh, EH6 7BH
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Lynne
By : 'Michael'
Branch : Edinburgh, 36 East Claremont Street
Services : Letting( As a Tenant )
Rent PCM : £1025
Would you recommend ? : Yes
Postcode : EH6
We stayed in a flat managed by Aflatintown for 7 years. They’ve been great throughout the whole time. We had bad experiences with previous letting agents - Aflatintown couldn’t have been more different. They are responsive, helpful, and genuinely seem to care about the ... Read Full Review
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By : 'Jimmy'
Branch : Edinburgh, 36 East Claremont Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH6
We've rented with A Flat in Town for just over 7 years and they have by far been the best letting agency we've rented from. The staff are all super helpful and responsive - and urgent issues are always picked up immediately. The flat was really well looked after and they stay on top of ... Read Full Review
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Katrina
By : 'John'
Branch : Edinburgh, 36 East Claremont Street
Services : Letting( As a Owner )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : EH10
We used A Flat in Town to rent out our Morningside flat. We had various tenants over the years. AFIT were excellent in securing good tenants for us & maintaining good relations. The company saw to all repairs meaning we could get on with our lives knowing tenants were happy and all was ... Read Full Review
By : Katrina
Jul 23, 2024Hi John, Thank you so much for your lovely review! We greatly appreciate your kind words. If there is ever anything we can do to assist you in the future, please don’t hesitate to reach out. ...
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Lynne
Lucy
By : 'Kevin'
Branch : Edinburgh, 36 East Claremont Street
Services : Letting( As a Tenant )
Rent PCM : £721
Would you recommend ? : Yes
Postcode : EH6
I had an outstanding experience renting through 'A Flat in Town' letting agency in Edinburgh. From the very beginning, Lynne, our dedicated property manager, provided top-notch service that exceeded all expectations. Additionally, Lucy was incredibly helpful throughout the process, ... Read Full Review
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Karien
By : 'Marvin'
Branch : Edinburgh, 36 East Claremont Street
Services : Letting( As a Tenant )
Rent PCM : £8
Would you recommend ? : Yes
Postcode : EH16
After already losing faith in humanity, I am very pleased that this has been by far the best agency experience I have had in the past years. For the first time, I felt personally addressed in all correspondence and there was clear evidence that Karien and the team worked with the intention of doing ... Read Full Review
By : Katrina
May 14, 2024Hi Marvin, Thanks so much for the lovely review! We really appreciate you taking the time to share your experience. The personal connection is so important to us as a team so it has made us very ...
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By : 'Borja'
Branch : Edinburgh, 36 East Claremont Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH6
After 6 years living in a property managed by them as a tenant, I would have no hesitation to use them again both as a tenant or as a landlord. Attentive, respectful, transparent and communicative. Top ... Read Full Review
By : Katrina
May 1, 2024Hi Borja, thanks so much for the lovely review! We really appreciate you taking the time to share this and wish you all the best going forward. If there is ever anything we can help with in the ...
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By : 'Tobias'
Branch : Edinburgh, 36 East Claremont Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH16
I want to express my gratitude for the professionalism and promptness of the team. My touch points were Melanie, who was beautifully reassuring as I was needing to move in quickly, and later on Lynne, who managed everything that had to with maintenance and the like. It’s been the ... Read Full Review
By : Katrina
Apr 4, 2024Thanks so much for your lovely review Tobias! We really appreciate you taking the time to write this and your feedback leaves us with a happy glow today! We wish you every happiness in your new home ...
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Karien
By : 'S'
Branch : Edinburgh, 36 East Claremont Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH4
A flat in town is the best letting agent in ... Read Full Review
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Lynne
Sally
By : 'AA'
Branch : Edinburgh, 36 East Claremont Street
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : EH10
Big garage flat, in a lovely green location. Loads of walking ... Read Full Review
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Lynne
By : 'Giulio'
Branch : Edinburgh, 36 East Claremont Street
Services : Letting( As a Tenant )
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : EH10
Best letting agency ever! The property was gorgeous and perfectly maintained. A flat in town was very communicative and fast in taking action whenever an issue was showing up. We strongly recommend it to all tenants searching for a flat in ... Read Full Review
By : Katrina Walker
Aug 22, 2023Thanks so much for the lovely review Giulio - it means a lot to us that you have taken the time to write this! Please be in touch if there is anything we can help with in the future and wishing you ...
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Karien
By : 'LM'
Branch : Edinburgh, 36 East Claremont Street
Services : Letting( As a Tenant )
Rent PCM : £1050
Would you recommend ? : Yes
Postcode : EH7
Flat in Town was an excellent agency. They enabled a respectful and fluent relationship with the landlord of our property throughout the 3 and half years we were tenants. They helped raise every problem or issue we faced promptly in a human manner. Their members of staff acted professionally and ... Read Full Review
By : Katrina Walker
Jul 24, 2023Thanks so much for taking the time to leave this lovely review. Our aim is for all our clients to feel valued and respected, so it means a lot to us to receive this feedback. We wish you all the best ...
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By : 'Annie'
Branch : Edinburgh, 36 East Claremont Street
Services : Letting( As a Tenant )
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : EH7
What a wonderful refreshing experience renting through A Flat in Town! Right from my enquiry call to the return of my deposit they have been a pleasure to deal with. Always friendly, willing to assist and nothing was too much trouble. I would not want to rent through any other Agency. Thank you ... Read Full Review
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Lynne
Lucy
By : 'Martyna'
Branch : Edinburgh, 36 East Claremont Street
Services : Letting( As a Tenant )
Rent PCM : £700
Would you recommend ? : Yes
Postcode : EH6
I was a very happy tenant renting from A Flat In Town. I liked that it felt like they were local to the area and could genuinely recommend places to go. There were not many issues with the property, but the few problems I reported were resolved very quickly. The communications were always friendly, ... Read Full Review
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Lynne
By : 'Thilageswary'
Branch : Edinburgh, 36 East Claremont Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH
I would definitely recommend A Flat in town to anyone looking for a rental agency. From the moment I sent an enquiry to them till the day I vacated the property, the whole team has given me a great support. When I viewed the property, it needed to be painted. The team has arranged for a quick ... Read Full Review
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By : 'Jonathan'
Branch : Edinburgh, 36 East Claremont Street
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : EH7
After a couple of false starts with other letting agencies, we were recommended A Flat in Town about 8 years ago. A peerless service, hugely supportive over the last couple of years, transparent, professional and highly personable. I wouldn't hesitate to recommend AFiT to prospective ... Read Full Review
By : Katrina Walker
May 5, 2022Hi Jonathan, what a lovely review! Thank you so much for your kind words - the whole team is smiling!! If there is anything we ever do to help in the future, please let us know as we would be ...
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By : 'Nicola'
Branch : Edinburgh, 36 East Claremont Street
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : EH7
We used A Flat in Town to manage our flat rental for eight years, before deciding to sell this year. The entire team are helpful, professional, charming and experts in their field, in sharp contrast to the previous agency we used and left to switch to AFIT. We had some bad luck with tenants, and ... Read Full Review
By : Katrina Walker
Apr 14, 2022Hi Nicola, we are going to miss you so much! You have been a wonderful landlady to work with and always so supportive to us too. If we can ever do anything to help in the future, please let us know ...
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Karien
Lucy
By : 'Vaclav'
Branch : Edinburgh, 36 East Claremont Street
Services : Letting( As a Owner )
Rent PCM : £650
Would you recommend ? : Yes
Postcode : EH8
We have used the services of A Flat In Town for 10 years as landlords (and before that for a year as tenants), and the experience was so good that it exceeded all our expectations. As landlords living abroad, we were fully dependent on A Flat In Town's competency and trustworthiness, and ... Read Full Review
By : Katrina
Apr 14, 2022Hi Vaclav, we are so touched to read this and would like to say how much we have enjoyed working with you for all these years too! If you are ever back in Edinburgh or if there is anything we can ...
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By : 'Craig'
Branch : Edinburgh, 36 East Claremont Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH7
A Flat in Town are potentially the best letting agency in Edinburgh. They offer lovely properties for a great price, they communicate frequently and promptly and they make an effort for their tenants. Most agencies just collect rent and only deal with situations if it's dire and ... Read Full Review
By : Katrina
Apr 14, 2022Hi Craig, thanks so much for taking the time to leave this lovely review - we really appreciate it! If there is anything we can help with in the future, please do not hesitate to give us a call. Best ...
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By : 'Sarah'
Branch : Edinburgh, 36 East Claremont Street
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : EH5
Very thorough with all details. Only improvement suggestion would be to highlight recent landlord changes ie linking fire alarms, to landlord to allow quicker implementation of paperwork. Personally I think for a 1 property landlord this would be a real value add to the service offered. ... Read Full Review
By : Katrina Walker
Mar 18, 2022Thanks so much for the feedback Sarah - really appreciate you taking the time to post this as all feedback is very valuable. We realise there is an awful lot of information to take on board when ...
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Lynne
By : 'Audrey'
Branch : Edinburgh, 36 East Claremont Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH3
We had a great experience with A Flat in Town! They were always attentive and personable and we would highly recommend ... Read Full Review
By : Katrina
Mar 16, 2022Thanks so much for taking the time to leave this review Audrey! We hope your move goes brilliantly and if there is anything we can do to help in the future, please let us know. Best wishes, Katrina ...
