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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.9/5, 720 Reviews
95% Recommended
100% letting valuation accuracy
98% letting fee satisfaction
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Jess
Rosie
By : 'Afsana Hamzayeva'
Services : Letting(As a Owner)
Would you recommend ? : Yes
Postcode : L6
I can’t praise the team enough. They were on top of everything from the moment I called for the first time till the end. Darren, Rosie, Jess and Nick were always prompt and efficient. Thank you for all your help and support.
TVG Lettings
First Floor, 8-10 Allerton Road, Liverpool, Merseyside
L18 1LN
0151 640 0340
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 239 | 12 | 409 | 23 | 0 | 0 | 0 | 0 | 35 | 2 |
How to make a complaint There are a number of key stages in our complaints procedure. Where your complaint is made orally, you will be asked to send a written summary of that complaint to the contact detailed on this leaflet if we have not been able to respond this via telephone. Once we have received the written summary of the complaint, we will contact you, in writing, within seven days where possible, to inform you of our understanding of the circumstances. You will then be invited to make any comments you have in relation to this. Within 21 days, where possible, of receipt of your written summary, we will write to you in order to inform you of the outcome of the investigation into your complaint and what actions have been or will be taken. If you are dissatisfied with any aspect of the handling of your complaint, you should write to our Head Office, Imperial Buildings, 9 Dale St, Liverpool L2 2SH. The Managing Director will then personally conduct a separate review of your complaint and its investigation and contact you within seven days, where possible, to inform you of the conclusions. If you remain dissatisfied with any aspect of the handling of your complaint, we will attempt to resolve this promptly through negotiations or otherwise agree to enter into mediation with you in accordance with the relevant body responsible for dispute resolution as detailed within the relevant sections of this leaflet. This may include the Centre for Dispute Resolution (CEDR) model mediation procedure or the mediation process operated by the Royal Institution of Chartered Surveyors. The first stage in dealing with any complaint is to contact the branch manager dealing with the case. If you feel this is not appropriate or that the issue has not been resolved satisfactorily please write to the point of contact provided within this leaflet. General Comments If you wish to raise any issues regarding our services or our in-house complaints procedure, these should be addressed to Imperial Buildings, 9 Dale St, Liverpool L2 2SH If you have a complaint about our Property Management Service, the complaint should be addressed to [email protected] or via post, Imperial Buildings, 9 Dale St, Liverpool L2 2 SH Where your complaint is made orally, you will be asked to send a written summary of that complaint to the contact detailed on this leaflet if we have not been able to respond this via telephone. Once we have received the written summary of the complaint, we will acknowledge your complaint in writing. It will then be forward on to the department/branch manager who will contact you within seven days where possible, to inform you of our understanding of the circumstances. You will then be invited to make any comments you have in relation to this. Within 21 days, where possible, of receipt of your written summary, we will write to you in order to inform you of the outcome of the investigation into your complaint and what actions have been or will be taken. If we are unable to resolve the matter to your satisfaction in-house, it can be referred to The Property Ombudsman, Milford House, 43 – 55 Milford Street, Salisbury, Wiltshire SP1 2BP. Tel: 01722 333306 [email protected] or the Association of Residential Lettings Agents (ARLA), Arbon House, 6 Tournament Court, Edgehill Drive, Warwick CV34 6LG Tel: 01926 496 800. [email protected]
Last updated at 8/7/2020, 7:15:34 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 98.00% | £375 | £9,000 |
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
2022 Best Letting Agent in North West
2023 Best Letting Agent in North West
2024 Best Letting Agent in North West
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Phoebe
By : 'Cate'
Branch : Mossley Hill, First Floor, 8-10 Allerton Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : L1
Phoebe was wonderful in helping me secure my flat. Everything was dealt with promptly and communication was great. Thank you Phoebe! (Also thank you Karen who was also very lovely when viewing the ... Read Full Review
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Rosie
Karen
By : 'Ali'
Branch : Mossley Hill, First Floor, 8-10 Allerton Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : L5
They Provided me a very brilliant and flexible service, high level of support abs prompt ... Read Full Review
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Phoebe
By : 'Robert'
Branch : Mossley Hill, First Floor, 8-10 Allerton Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Very good service. Can certainly recommend. Was good to be kept informed as matters ... Read Full Review
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Megan
By : 'Ramona'
Branch : Mossley Hill, First Floor, 8-10 Allerton Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : L13
Great service. Quick response and always helpful. Thank you ... Read Full Review
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Phoebe
By : 'Tzon'
Branch : Mossley Hill, First Floor, 8-10 Allerton Road
Services : Letting( As a Tenant )
Sold price : £700
Would you recommend ? : Yes
Postcode : L13
The service was very professional, courteous and fulfilling. I would use TVG Lettings anytime, any day ... Read Full Review
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Rosie
By : 'Matt'
Branch : Mossley Hill, First Floor, 8-10 Allerton Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : L19
Rosie sorted the renewal with the tenants easily and quickly as ever. She kept us up to date with everything and is always prompt to respond we have any questions. Thanks ... Read Full Review
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Phoebe
By : 'Aswathy'
Branch : Mossley Hill, First Floor, 8-10 Allerton Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : L6
Very fast and responsible service helps me a lot with moving home from Phoebe Oliver, myb tenancy manager. Hope this will be the through out my tenancy. Thanks ... Read Full Review
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Rosie
By : 'Ho'
Branch : Mossley Hill, First Floor, 8-10 Allerton Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : L1
Rosie has been absolutely fantastic throughout the entire letting process. She kept me fully updated, ensuring everything went smoothly with the tenants. Her communication has been clear, professional, and friendly, making the whole experience stressfree. I’m especially grateful her prompt ... Read Full Review
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Rosie
By : 'F.A.'
Branch : Mossley Hill, First Floor, 8-10 Allerton Road
Services : Letting( As a Owner )
Would you recommend ? : No
Rosie has been managing the letting of my property nearly two years, and she has done a phenomenal job. She is incredibly proactive, staying fully on top of everything—from contract renewals to finding tenants and managing repairs—so much so that I never have to worry about a thing. She is highly ... Read Full Review
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Rosie
By : 'F.A.'
Branch : Mossley Hill, First Floor, 8-10 Allerton Road
Services : Letting( As a Owner )
Rent PCM : £800
Would you recommend ? : Yes
Postcode : L8
Rosie has been managing the letting of my property nearly two years, and she has done a phenomenal job. She is incredibly proactive, staying fully on top of everything—from contract renewals to finding tenants and managing repairs—so much so that I never have to worry about a thing. She is highly ... Read Full Review
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Phoebe
By : 'Maria'
Branch : Mossley Hill, First Floor, 8-10 Allerton Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : L19
This is the third time TVG Lettings helped us to find the tenants our property. We are very happy with the services they provide, prompt communication and professional manners. That is why we became a returning customer over the years and we will certainly be back in the ... Read Full Review
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Phoebe
Karen
By : 'Steph'
Branch : Mossley Hill, First Floor, 8-10 Allerton Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : L5
Phoebe was a gem! Super communicative, speedy and on the ball and went out of her way to help me secure the tenancy. Lovely service all around. Karen was amazing too, showing the property and keeping in touch when another property fell ... Read Full Review
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Rosie
Darren
By : 'Georgina'
Branch : Mossley Hill, First Floor, 8-10 Allerton Road
Services : Letting( As a Owner )
Would you recommend ? : No
One of the best agents that I have used. Another agent previously ran one of my properties into the ground. So I switched to TVG, Darren was very helpful to me with the switchover, ensuring it was smooth and understanding my fears and concerns due to my previous agents being so bad. TVG swiftly ... Read Full Review
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Rebecca
By : 'Miren'
Branch : Mossley Hill, First Floor, 8-10 Allerton Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CH48
Helpful and responsive to our needs and those of the ... Read Full Review
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Rebecca
By : 'CAROL'
Branch : Mossley Hill, First Floor, 8-10 Allerton Road
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : Yes
Postcode : CH48
You guys made it so easy to rent our beautiful ... Read Full Review
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Darren
By : 'Nicola'
Branch : Mossley Hill, First Floor, 8-10 Allerton Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CH49
Fantastic service provided by the team at TVG. Darren was very helpful throughout, making the process seamless. Would use again in the ... Read Full Review
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Bethany
By : 'Chidi'
Branch : Mossley Hill, First Floor, 8-10 Allerton Road
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : WA5
Bethany Dixon handled every issue relating to our tenancy with professionalism. She is very efficient and responds to messages. All thanks to her. She is very ... Read Full Review
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Rebecca
By : 'Chris'
Branch : Mossley Hill, First Floor, 8-10 Allerton Road
Services : Letting( As a Owner )
Rent PCM : £955
Would you recommend ? : Yes
Postcode : CH47
Rebecca and the team have made the process of tenanting our property smooth and trouble-free. Many thanks and look forward to working with you throughout the ... Read Full Review
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Phoebe
By : 'Ben'
Branch : Mossley Hill, First Floor, 8-10 Allerton Road
Services : Letting( As a Tenant )
Rent PCM : £1004
Would you recommend ? : Yes
Postcode : L3
Phoebe is super helpful and has responded to all our claims very fast and we wouldn't want anyone else to look after us. Thank you ... Read Full Review
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Rebecca
Bethany
By : 'rachdeasha'
Branch : Mossley Hill, First Floor, 8-10 Allerton Road
Services : Letting( As a Tenant )
Rent PCM : £700
Would you recommend ? : Yes
Postcode : CH43
Very helpful along the way with questions asked and smooth process of sorting ... Read Full Review
