As a landlord who had the misfortune of entrusting two properties to Reeds Rains Liverpool City Centre, I cannot stress enough how utterly incompetent and unprofessional this company is. From start to finish, my experience was a nightmare. First and foremost, they failed to return my... Read Full Review

Totally satisfied with the service provided. Would definitely recommend. I was rushing to find an apartment, Leighton and Annie have been great as they managed to speed up the process very efficiently and allowed me to move in without delays. Friendly and professional... Read Full Review

Fantastic customer service from Oliver at branch, really quick to respond to book in EPC's and whatnot via... Read Full Review

Rude, arrogant, abrupt and disrespectful.. Reeds Rains, unfortunately your staff at 24b North John Street Liverpool L2 9RP are in desperate need of re-training. Their arrogance is breath-taking, and customer service is zero. Why would you employ staff who have absolutely no interest in... Read Full Review

Please see the title. I've never bothered leaving an online review before, but I felt compelled to write this one to share my experiences and hopefully warn others of the way this company operates. Put simply, I am appalled that a company can operate in the property sector in such a... Read Full Review

Awesome agents! Quick, reliable and extremely helpful. They never hesitate to go out of their way to help in any way they could. Tammy and Dan and team from L2 branch are great, they helped me with everything I needed and... Read Full Review

SUSAN POLAND, EXCELLENT SERVICE.. I've been dealing with Reeds Rains for almost 2 years now, but have not been as happy until i started dealing with Susan Poland. Susan has really been a gem. she's always on top of everything and addresses all of my concerns, and queries immediately,... Read Full Review

Really very good service.. excellent communication high skills fast corospance and realy willingly to listen and help Reeds Rains liverpool branch provid the best service which I had from their staff Tammy Harper who Is credited to the industry. her help and support help to gain trust... Read Full Review

Always good honest service epecially Sue Poland who deals with rentals. Since we changed management to Reeds Rains we feel that we are not just a number but they listen to our requests and deal with them... Read Full Review

It was good to deal with them and they have astonishing apartments and they helped a lot they were... Read Full Review

Definitely a very poorly managed branch. We paid the holding deposit, turned in the application one day before the deadline that was given to us. It's important to note that it took several phone calls to remind them to send us the documentation in the first place. We then were told we handed ... Read Full Review

I have used their services to find tenants for my apartments for many years and found them to be expedient, professional and helpful in letting property. I found that Oliver Buchanan to name one amongst others went that extra mile when... Read Full Review

As a commercial landlord we couldn't be happier with the service we receive, our go to agent at Reeds Rains is Sue Poland whose service is attentive, thorough and professional. We would recommend Reeds Rains Liverpool and the team, and definitely... Read Full Review

Sue Poland has been absolutely fantastic since day 1 and we could not recommend her services enough. Before Sue was managing our property, we had experienced consistent mismanagement issues to the point we actually sourced another property management company and were in the process of terminating... Read Full Review

I am having a great service from Sue Poland, she is always really helpful and answers very quick. Very happy so... Read Full Review

I came across Reeds Rains when I was looking for tenants and feel that the Lettings manager (Tammy Harper) deserves shout out. Tammy and her team, in my opinion, provided a very professional service. They moved very fast and managed to market my property within a day. In fact, the fastest I have... Read Full Review

Multiple issues at start of tenancy - incl delay to move in date Property not cleaned at all, unsafe decking at rear, garden access removed at the last minute No acknowledgement of wronging or apology from staff esp branch manager Poor communication throughout and did not seem to care... Read Full Review

Liverpool City branch is an absolute disgrace. Terrible service. Regularly ignore emails and call requests. The entire office is disorganised and downright... Read Full Review

Made and confirmed a 4pm appointment for a valuation. Travelled from London to Liverpool. Waited until 5.30pm at property but Agent Oliver did not show up.. no call, no replies to messages I left. When I eventually got hold of them the following week he just said (very casually) that it had been... Read Full Review

Utterly useless company who expect payment for delivering no service!!! Don't waste your time or your money with this company!! They are completely incompetent in delivering any kind of professional service. They'll even admit not doing as agreed but still expect you to pay them for... Read Full Review