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2.3/5, 8 Reviews
38% Recommended
100% letting valuation accuracy
99% letting fee satisfaction
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By : 'Garsham Robertson'
Services : Letting(As a Owner)
Rent PCM : £1250
Would you recommend ? : No
Postcode : IP28
Been a landlord with them for almost 3 years, overall feeling?.... very underwhelmed. The staff who are out doing the job are very pleasant and easy to deal with but it seems there is a disconnect with management, who hide behind processes. My tenant left my property in a disgustingly filthy state, despite 6-monthly 'inspections' by BaseLETS. The staff member agreed with my view that this should have been addressed but all I got was an email saying in effect 'we've done our job' - no empathy and VERY defensive. It's like that all the time. After extensive cleaning and decorating, the property was remarketed by BaseLETS for 5 weeks without success. I finally had enough, moved to another agent and had a tenant within 48 hours. I came to my own conclusion on that one
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 99.00% | £1,150 | £2,600 |
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By : 'Garsham'
Services : Letting( As a Owner )
Rent PCM : £1250
Would you recommend ? : No
Postcode : IP28
Been a landlord with them for almost 3 years, overall feeling?.... very underwhelmed. The staff who are out doing the job are very pleasant and easy to deal with but it seems there is a disconnect with management, who hide behind processes. My tenant left my property in a disgustingly filthy... Read Full Review
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By : 'Scheppe'
Services : Letting( As a Tenant )
Rent PCM : £2600
Would you recommend ? : Yes
Postcode : IP28
Horrible experience first off when the fridge broke that came with the property and we requested it be fixed or replaced due to the fact I was pregnant and was afraid of consuming spoiled food baseless took it upon themselves to let the landlords know that we can get a fridge from FMO. So I had to... Read Full Review
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cher
By : 'annak'
Services : Letting( As a Tenant )
Rent PCM : £1150
Would you recommend ? : Yes
Postcode : IP27
They have a new manager who is very good responsive and really understands. The old one was terrible. Cher responds qickly and the old baselets is no more. Pleasure to have as an... Read Full Review
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By : 'UnionJack2011'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : IP2
This agency is not the best one in the area. Throughout my tenancy I asked for repairs (oven which was looked at twice, but never fixed, big burn marks from previous tenant), did not know what the air filters were until I came close to leaving, and permission to have a couple small animals. Easy,... Read Full Review
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melissa
By : 'honhgd'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : IP27
I arrived at rafl last month and ccontacted baselets. I was looking for a home that woild accept pets. The agent melissa showed me some nice homes and knew a lot sbout the area the proceedures and explained all proceesses. Im now in my home and have has 2 issues but these were handled quickly. I... Read Full Review
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By : 'Military'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : IP2
These agents seem to be swindlers they try to get as much money from military as possible they try to work the dps system to their advantage, and help you rarely throughout your tenancy, then they harass you with quarterly inspections the worst of it is that they feel normal wear and tear are... Read Full Review
so trying to prolong or keep good tenants deposits or prolonging there dps return
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Lisa
By : 'Upset'
Services : Letting( As a Tenant )
Would you recommend ? : No
Horrible service. Every time I contacted them about a problem they took forever to respond. Had a problem with my shower, took them 3 weeks to even look at it. They never respond back in a timely fashion except if they're having problems with your direct deposit and they haven't seen your money,... Read Full Review
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By : 'unhappy'
Services : Letting( As a Tenant )
Would you recommend ? : No
Initially I was happy with Baselets in helping us locate a property however when it came time to close out the process (end the lease), we found Baselets to be very difficult. They did not seem to know what they were doing. I simply asked if I needed to give notice to just baselets or the landlord ... Read Full Review
Not made the closing out process so difficult. They gave us different stories and made it difficult to contact the landlord.