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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
3.7/5, 180 Reviews
69% Recommended
100% letting valuation accuracy
66% letting fee satisfaction
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By : 'Patricia'
Services : Letting(As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : ML3
Awful team. Unethical scammers who want to take your money and run. Do not trust.
By : Penny Graham
Jan 8, 2025Hello Patricia We are very sorry to hear that you did not have a positive experience with us. Managing over 20,000 properties and over 30 years in the business, our teams strive to meet our customers\' expectations, but something has clearly gone awry here, and we\'d like to know more. Please email [email protected] using the Ref: allAgents with details of your property and any other relevant information so that we can check into this further. Thank you. Also, we note that you tagged Marva with your review, however, she hasn\'t worked with us for several years. Kind regards Touchstone
Please visit our website for our Complaints Procedure:
https:\/\/www.touchstoneresi.co.uk\/complaints-procedure
Last updated at 6/5/2024, 7:17:40 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 66.00% | £370 | £2,708 |
Touchstone CPS Ltd
2 Crescent Office Park Clarks Way, Bath, Somerset
BA2 2AF
01225 838 490
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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By : 'Patricia'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : ML3
Awful team. Unethical scammers who want to take your money and run. Do not... Read Full Review
By : Penny Graham
Jan 8, 2025Hello Patricia We are very sorry to hear that you did not have a positive experience with us. Managing over 20,000 properties and over 30 years in the business, our teams strive to meet our ...
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kaila
By : 'Sophie'
Services : Letting( As a Tenant )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : CW11
Kaila has been brilliant throughout our application and can't thank her enough for her... Read Full Review
By : Penny Graham
Aug 20, 2024Hi Sophie Thank you for taking the time to recognise our colleague, Kaila, for her support with your recent application; it is appreciated. We\'re pleased Kaila was able to assist you with the ...
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kaila
Jenna
By : 'Kirsten'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CB22
5 Star Service from the Touchstone team! With having many not so wonderful experiences with agencies in the past, we found Kaila to be very professional and helpful. She always got back to us quickly with the information we requested and was happy to assist where possible. We also worked with... Read Full Review
By : Penny Graham
Aug 20, 2024Hello Kirsten Thank you. We value our our customers\' feedback. We\'re delighted that our colleagues, Kaila & Jenna, assisted you with your recent application and move, ensuring that this ...
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By : 'Stanley'
Services : Letting( As a Tenant )
Rent PCM : £675
Would you recommend ? : Yes
Postcode : SK11
It was a good experience with the team Touch Stone. Very clear, information and guidance. Customer-friendly and truly... Read Full Review
By : Penny Graham
Jul 16, 2024Hi Stanley Thank you. We\'re delighted to hear that your recent experience with Touchstone was a positive one; it\'s good to know that you found our team professional and customer-friendly during ...
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kaila
By : 'Dan'
Services : Letting( As a Tenant )
Rent PCM : £675
Would you recommend ? : Yes
Postcode : S1
Kaila was always there to answer any questions we had and was great at reaching out first when anything was required. Helped the process run smoothly and relieved stress by keeping us updated throughout the... Read Full Review
By : Penny Graham
Apr 18, 2024Hi Dan It’s wonderful when we receive such positive feedback from our customers, so thank you. Thanks too for your praise of our colleague Kaila and the service she provided recently. ...
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By : 'Louise'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : HU9
They have helped me so much with the problems i have. Such nice people to talk to and... Read Full Review
By : Penny Graham
Mar 21, 2024Hi Louise Thank you for taking the time to share your experience with Touchstone, it means a lot to us. We are delighted to have been able to assist you during your time with us, and on into ...
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By : 'G'
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : No
Postcode : SW1H
I have been without a washing machine for 3 weeks, it takes 2 days to get a washer... Read Full Review
By : Penny Graham
Mar 21, 2024Hello G Thank you for your feedback. We are sorry for the inconvenience caused and thank you for patience whilst we deal with this matter for you. Since emailing us earlier this week, we ...
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By : 'Hannah'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CB25
Shockingly awful. AVOID RENTING WITH THEM. Trying to move out, and their lack of reaction to me and other agents for references has cost me 2 different homes. I'm on the verge of homelessness because of them. When it comes to giving them money they're right there, anything that costs... Read Full Review
By : Penny Graham
Feb 28, 2024Hello Hannah Thank you for your feedback. We are sorry to see that your experience with us has left you feeling dissatisfied. So that we can look into how we can get things moving for you, ...
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By : 'Cgritt'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SP4
Would not recommend, less than 1 star deserved! BREECH... Read Full Review
By : Penny Graham
Feb 13, 2024Hello Carolyn We are very sorry that you felt the need to post your review. We value our customers feedback and I understand that you have been in communication with the team about your concerns. ...
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kaila
By : 'Mohamed'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : S1
This is the first time to dealt with such a company. Jack and Kayla were very helpful and quick in their response. They explained everything to me as I am new to the UK and this is my first rental here. I really appreciated their patience and how they made the process so... Read Full Review
By : Penny Graham
Sep 19, 2023Hi Mohamed Thank you for sharing your experience with us, it\'s much appreciated.. We are delighted that the process ran smoothly for you and that you found both Jack & Kayla helpful and ...
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kaila
By : 'Ademola'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : S2
They were friendly, professional and apt to address all my... Read Full Review
By : Penny Graham
Aug 17, 2023Hello Ademola Thank you for taking the time to rate and review the service provided to you by Touchstone colleague Kaila. We really appreciate our customer\'s feedback and Kaila will be delighted ...
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kaila
By : 'Gianni'
Services : Letting( As a Tenant )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : S2
Communication excellent. Polite. Always able to answer questions. Kaila is an asset to the company.... Read Full Review
By : Penny Graham
Aug 2, 2023Hi Gianni Thank you for providing such a wonderful review for our colleague, Kaila. We\'re delighted to note that you\'ve found Kaila so helpful, she\'ll be thrilled to hear this! Best wishes ...
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Jenna
kaila
By : 'Michelle'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : LA3
Kaila and Jenna were exceptional. Both very patient with what was a stressful time for me. They were mazing and kept me up to date with everything that was going on. Amazing. Thank you so very much for your... Read Full Review
By : Mrs Penny Graham
May 24, 2023Hi Michelle Thank you for sharing your experience with us, we really appreciate it. For many, searching for a new home and moving can be a very stressful time, so we\'re delighted to see that with ...
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By : 'TV'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NG1
I have signed a contract to rent a property. The agents were quick to respond and explained things very... Read Full Review
By : Mrs Penny Graham
Feb 21, 2023Hi TV Thank you for posting a review about your recent experience with our company, we really appreciate it. We\'re delighted that you have found our colleagues prompt and helpful with their ...
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By : 'Anthony'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : PO7
The portal is not that easy to use ask questions I don't have answers to when reporting a repair however when phoning in in the operator was very helpful in trying to sort my problems... Read Full Review
By : Penny Graham
Feb 21, 2023Hi Anthony Thank you for your feedback about our customer portal, it\'s really useful. We\'re sorry that you have had difficulty with our system and apologise for any inconvenience that this may ...
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Rae
By : 'Nikita'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BS34
I have had nothing but bad customer service from this managing company, maintenance works are delayed constantly to the point if I want anything done I have to go to environmental health. The ombudsman awarded me compensation and are now being difficult awarding me... Read Full Review
By : Mrs Penny Graham
Oct 4, 2022Hello Nikita Given the nature of the review, we feel it more appropriate to discuss this offline. We believe all maintenance reports have either been or are being attended to. The partial award ...
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By : 'Alina'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : No
Postcode : NG1
The company the agents use to fix things are rubbish. advertised balcony which now can't use. Money grabbing. Multiple... Read Full Review
By : Mrs Penny Graham
Jul 12, 2022Hi Alina Thank you for reaching out to us. We are very sorry to read that you have experienced some difficulties with our appointed contractors and your balcony. Please could I ask that you ...
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By : 'Heidi'
Services : Letting( As a Tenant )
Rent PCM : £875
Would you recommend ? : No
Postcode : GL3
Never in my life have i ever dealt with a company like this. Get ready on moving out of your house cause you will be billed for EVERYTHING. We lived in a house for 5 years and amongst other things were billed £25 for a mat that was outside that rotted and fell apart. You have to ask... Read Full Review
By : Penny Graham
Nov 23, 2021Hi Heidi I am sorry that you experienced issues during your tenancy and now, following your check-out. I understand that the matter has been raised with the Dispute Service and we await to ...
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By : 'Nadia'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : KT10
Horrific service. Everyone ignores emails amd calls. Constant parking fines . No help with property management. They do not care... Read Full Review
By : Penny Graham
Oct 5, 2021Hi Nadia I am really sorry to see that you have been unhappy with the our service recently. So that we can assist you further, please could you contact us at [email protected] ...
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Jessica
By : 'Becky'
Services : Letting( As a Tenant )
Rent PCM : £1050
Would you recommend ? : Yes
Postcode : M21
Efficient, professional and friendly. We rented from Touchstone for a year and compared to previous letting agents we have dealt with they have been great. Jessica was always prompt and helpful and really easy to communicate with, very friendly and great service. We felt confident throughout our... Read Full Review
By : Penny Graham
Oct 5, 2021Hi Becky Thank you for taking the time to rate and review our service, it\'s much appreciated. I was particularly pleased to see your wonderful feedback about my colleague, Jessica. I will pass ...
