We really struggled to get a potential sale off the ground. We were railroaded into some 3rd party digital ID process which we felt really uncomfortable with, we finally managed to opt out of it. We were then given misleading information on the whole Money Laundering HMRC and ID Verification... Read Full Review

Very disappointed and feeling scammed after my experience with this agency! I made an offer for a property, they assured of a smooth process if using their mortgage advisor and solicitors, promising a faster process and a refund if the sale fell through due to the seller's fault. Despite... Read Full Review

Mya has been exceptional in her handling of out renting until now the move in, she tended to all requests Nd needs promptly Nd was also very polite, it has been a pleasure... Read Full Review

Amber was amazing! She sort out our problem we had when we couldn't get hold of our landlord to receive our deposit back. Absolutely can't thank her enough, great service and... Read Full Review

Amber has been absolutely amazing at sorting out a problem we had when we couldn't get hold of our own property manager. Absolutely can't thank her enough for her effective and quick response which we needed and her... Read Full Review

Mya and Yavis have been super helpful throughout the process of getting the rental property. They are always incredibly responsive to emails and able to answer any questions we have, and kept on top of all the outstanding tasks that we needed to complete prior to move... Read Full Review

Mya has been exceptional throughout the whole process, she has made the renting process very smooth and easy, would... Read Full Review

Very satisfied with how quick the manager Denise Hurn has solved my property issues. She is always so kind and supportive. Well deserved all the stars, thanks Denise and Romans... Read Full Review

Happy to be home away from home.Thanks to Romans. Special thanks to my Manager Denise Burn,very kind and efficient in her work.I always get prompt feedback for all my concerns with... Read Full Review

Benjamin Nujeerallee Is an absolutely brilliant agent. He has successfully helped us on many occasions with issues that we have had and really pushed to get these issues solved quickly and efficiently. It’s a pleasure to deal with... Read Full Review

Repair issues dealt with efficiency & speed, by someone reliable as Ben Nujeerallee, he gets things done which takes the stress and anxiety... Read Full Review

I would like to say Nicola Moyles in the Basingstoke office specifically has been fantastic and has been an amazing help all the way through this process! Trying to find a property to rent at the moment, especially with a dog has been a challenge and moody estate agents have been a nightmare, but... Read Full Review

Jo came to do our routine home check and I just have to say she is one of the warmest loveliest people I have met. So brilliant! Thank you... Read Full Review

We started our selling process with Romans a year and half back i. e in early 2020, corona was catching up fadt and market was slowing down a bit, Romans came in with a positive selling mind set, they were confident that they would get the sale through, we attempted many times and even pulled out... Read Full Review

We have had some bad experiences with some agents in the past, so we’re quite nervous when contacting an agent to sell our home. We contacted Romans, and they came to value our house the same day. We have received professional, courteous, knowledgeable and helpful service from the very... Read Full Review

Philippa at Romans Lettings Basingstoke is the most helpful pragmatic friendly and proactive agent I have ever dealt with. She is so dynamic at sorting any issues and really makes you feel at ease when inevitable problems arise. I cannot say or speak highly enough of her Thank you... Read Full Review

Romans lettings- avoid like the plague. Staff don’t always return calls, we have been falsely accused. They don’t care about the tenants - they forget that the tenants keep them in jobs. Our check-in inventory clearly states the garden had weeds. We have been charged at at... Read Full Review

We looked at a few agents for selling our house but Romans came out the best for value and outstanding customer service. The Basingstoke office is well resourced and managed. Matt Hobbs drove the sale forward with a campaign of viewings in the first few days and we sold our house within a week.... Read Full Review

Romans is a large organisation and every time I contacted them someone different picked up the enquiry and this lack of continuity was very disconcerting until Fran answered the phone. Having explained the issue she volunteered to be my single point of contact and thereafter life as a landlord... Read Full Review

This is the worst estate agent I have ever had the displeasure of working with. We lived in the house for just 8 months.. Paid £1800 deposit and kept the house in great condition. We even paid £250 for a professional cleaner. In the end, they got their inventory person to write the most ... Read Full Review