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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.8/5, 977 Reviews
96% Recommended
93% sales valuation accuracy
100% letting valuation accuracy
97% sales fee satisfaction
97% letting fee satisfaction
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Bob
By : 'Grant'
Services : Sales(As a Vendor)
Sold price : £800000
Would you recommend ? : Yes
Postcode : BN3
An excellent sales service was delivered by Sawyers - sold in a weekend! Bob Beaken’s follow up drove the sale forward and I knew I had someone there who was on my side and helped navigate the works of the solicitor. His support was invaluable when we needed to hit a tight pre- Christmas move date. I highly recommend Bob and the sales team in Hove.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 93% | 97% | £25,000 | £3,170,000 |
| Lettings | 100% | 97% | £400 | £4,500 |
Sawyer & Co Estate Agents and Letting Agents
52 Church Road, Brighton, Brighton and Hove
BN3 2FN
01273 778844
Sawyer & Co - Formal Complaints Procedure
As a Sawyer & Co customer you expect a first class service from us and we aim to provide it. We have high standards, but if you believe we have made a mistake, please get in touch with us as soon as possible and we will do everything we can to put it right.
We are also subject to the rules of The Property Ombudsman. In general terms this gives Clients who are unable to resolve a complaint against us the right to have this reviewed by an independent body, the Ombudsman.
We hope that our complaints procedure will resolve any complaint without the need for you to contact The Property Ombudsman. Please note that the Ombudsman will not investigate your complaint before you have completed our complaints procedure and received a letter or email from us giving our final response.
This document shows the steps in our complaints procedure. At every stage we promise to listen, to do everything we can to resolve your problem and to make sure you\'re happy with the way we do it.
Our Complaints Procedure
If you have a problem relating to the service you have received, please discuss this at the earliest opportunity with one of our members of staff. Our aim is to deal with your problem sympathetically, fairly and quickly.
If you feel that the matter is not being resolved to your satisfaction, please ask to speak to the Manager of the department dealing with your enquiry. The Manager will try to resolve the matter on the day you raise your complaint, although whether this is possible will depend on the complexity of the complaint.
If the response by one of our Managers does not resolve the matter to your satisfaction, you can ask the Manager to refer the complaint to one of the Directors. It is better if you can do this in writing to:
Mr Adam Farrell
Sawyer & Co
52 Church Road
Hove
BN3 2FN
A letter of acknowledgement will be sent to you within 3 working days. It will also:
Set out our understanding of your complaint and state when we will be able to reply in greater detail.
You may also be asked for additional information if this is required to assist resolving the matter.
Your letter should state why you are still dissatisfied and what further action you wish Sawyer & Co to take to fully resolve your complaint. The Director will fully investigate your complaint as quickly as possible.
In all but exceptional cases, by the end of eight weeks following receipt of your complaint, Sawyer & Co will have given you its final response in writing.
If you are still not satisfied with the steps taken by Sawyer & Co, you can write to:
The Property Ombudsman Ltd, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP (Telephone: (01722) 333306 or e-mail: [email protected]).
The Property Ombudsman will consider your complaint, taking into account any points made by you and Sawyer & Co. The Ombudsman may, however, refuse to investigate a complaint when your issue refers to something that happened more than 12 months before you complained in writing to the Member Agency, or you referred your complaint to the Ombudsman more than six months after you received the Member Agency\'s final offer of settlement or answer.
The Ombudsman\'s Office may try to settle the dispute by agreement between you and Sawyer & Co. If this is unsuccessful, the Ombudsman will consider all the relevant factors and make a decision according to what he believes to be fair in all the circumstances.
The Ombudsman will send his decision to you and Sawyer & Co. You can accept or reject his decision. If you reject the Ombudsman\'s decision, it will lapse and you are free to do as you wish.
Last updated at 10/10/2017, 3:50:49 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Cerys
By : 'Harri'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BN3
Cerys Keating has provided outstanding customer service during the tenant sourcing phase. She communicates timely(phone calls, emails, etc.) and keeps her promises. It has been a pleasure to work with her. Five—star customer service. Well done, Cerys; keep up the good... Read Full Review
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Bob
By : 'Grant'
Services : Sales( As a Vendor )
Sold price : £800000
Would you recommend ? : Yes
Postcode : BN3
An excellent sales service was delivered by Sawyers - sold in a weekend! Bob Beaken’s follow up drove the sale forward and I knew I had someone there who was on my side and helped navigate the works of the solicitor. His support was invaluable when we needed to hit a tight pre- Christmas ... Read Full Review
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Dominique
Cerys
By : 'Christina'
Services : Letting( As a Tenant )
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : BN1
Sawyer&Co helped us rent our first property. They were really patient with us and made the moving smooth and... Read Full Review
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Bob
By : 'Sharon'
Services : Sales( As a Vendor )
Sold price : £980000
Would you recommend ? : Yes
Postcode : BN3
All the sales team at Sawyer and Co have been absolutely fantastic with the sale of our house. They have been so professional throughout the whole... Read Full Review
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Cerys
Rosemary
By : 'Nicholas'
Services : Letting( As a Owner )
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : BN2
I have used Sawyer for the past 4 years and generally have been very happy with the team and service received. Cerys Keating was great in answering all our questions and putting forward suitable tenants with the right income, references, and a detailed person statement. Jess Fowler was great... Read Full Review
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Bob
By : 'Emily'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : BN3
Bob Beaken from Sawyer & Co was absolutely brilliant. His response to my emails was always lightning fast and he clearly explained everything we needed to know, even answering questions that I hadn't thought to or didn't know to... Read Full Review
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Bob
Simon
By : 'Saher'
Services : Sales( As a Buyer )
Sold price : £730000
Would you recommend ? : Yes
Postcode : BN3
Well informed and efficient process run by Bob and Simon from offer to exchange. Completion is due in a couple of weeks and whilst I don't want to tempt fate the process has been relatively stress free. Clearly a very experienced and practical... Read Full Review
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By : 'mary'
Services : Letting( As a Owner )
Rent PCM : £1750
Would you recommend ? : Yes
Postcode : BN2
Always helpful with follow ups on prospective tenants and weekly viewings from 10/9 till tenant signed up on 4/10. I was briefed and advised , well informed throughout the letting time. All agents did their job to their best abilities - Danica ,Mia ,Cerys and Kerry... Read Full Review
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Bob
By : 'JuliaBW'
Services : Sales( As a Vendor )
Sold price : £370000
Would you recommend ? : Yes
Postcode : BN3
We engaged Sawyers to sell a flat in the summer and the process was completed swiftly and very professionally. Would definitely use them again. Huge thanks to Kieran Carter for the pre-sale process and to Bob Beakin who took over after sale agreed - he was a force of nature and very instrumental in ... Read Full Review
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Kerry-Anne
By : 'CG'
Services : Letting( As a Owner )
Rent PCM : £2200
Would you recommend ? : Yes
Postcode : BN3
I had an excellent experience with Sawyer & Co while finding tenants for my flat in Hove. From the very beginning, Kerry-Anne was patient and thorough, walking me through all my options and answering countless questions. Her guidance made me feel secure and confident in my choice of agent... Read Full Review
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Kerry-Anne
Chris
By : 'Fed-up'
Services : Letting( As a Owner )
Rent PCM : £1400
Would you recommend ? : No
Postcode : BN3
I have used this firm for 3 years on multiple properties. My initial impression was good, but it has definitely gone down hill. I have decided not to use them any further. They 2 applications to go cold. They made numerous mistakes and miscommunications throughout. and rather than being apologetic... Read Full Review
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Cerys
By : 'Sam'
Services : Letting( As a Owner )
Rent PCM : £2200
Would you recommend ? : Yes
Postcode : BN3
Cerys was great - kept me informed and listened my concerns and answered all... Read Full Review
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Cerys
By : 'Claudia'
Services : Letting( As a Owner )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : BN41
I have received wonderful service from the team at sawyer. In both the hove branch and portslade. Communication has been fantastic and fast responses to all my enquiries. I really like the fact that they have taken the time to understand what kind of tenants I require and they have also shown... Read Full Review
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Chris
By : 'PipT'
Services : Sales( As a Vendor )
Sold price : £435000
Would you recommend ? : Yes
Postcode : BN1
Chris Sawyer and his team at Sawyer & CO have been great on our recent sale. Bob Beaken led the team on Chris's behalf and could not have been better at initially setting a market price and negotiating well to achieve it. Selecting a good buyer who although difficult and demanding... Read Full Review
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Sara
By : 'Tuncer'
Services : Online Auctions
Would you recommend ? : Yes
Postcode : BN3
Thanks Sara it was a great pleasure to speak with you. I hope to find a good property match for our family with your... Read Full Review
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Kerry-Anne
Mia
By : 'Preston'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BN1
We rarely write reviews, but we have been so impressed with Sawyer and Co we wanted to post. From start to finish Sawyer and Co have been brilliant with supporting us in finding tenants for our flat. At the start of the process Kerry-Anne was brilliant at providing an overview of all the different... Read Full Review
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Kerry-Anne
By : 'Julia'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BN1
Extremely professional and friendly service from Sawyers & Co. I have been renting out my flat through Sawyers and the service I received was remarkable. Kerry-Anne Holland, Jess Fowler, Cerys Keating supported me through the letting process with excellent and prompt communication,... Read Full Review
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Bob
By : 'Isabelle'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : BN41
We chose Sawyers to help us sell our house in Portslade and could not be more pleased with the service we received. James Gunn was fantastic, he offered practical honest advice and worked hard to develop a marketing strategy that resulted in surpassing our expectations. He also helped us to find a... Read Full Review
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Bob
By : 'Jill'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : BN3
We have just sold our flat through Sawyers in Hove. Bob Beaken has give us exceptional service, along with James, Kieran and all the staff we have dealt with. Over the years we have not had the best of experiences with estate agents, so I am heartened to be able to recommend Sawyers with no... Read Full Review
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Cerys
By : 'Sylvie'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BN1
Very friendly service, quick correspondence throughout and very helpful support during referencing... Read Full Review
