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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.9/5, 277 Reviews
97% Recommended
98% sales valuation accuracy
100% letting valuation accuracy
99% sales fee satisfaction
95% letting fee satisfaction
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Dawn
By : 'Rowan'
Services : Sales(As a Buyer)
Sold price : £305000
Would you recommend ? : Yes
Postcode : WR5
After making the catastrophic decision to sell our house with YOPA, I am so glad we found our onward purchase with Shelton & Lines as the agent. Dawn with 20+ years experience as an agent is faultless, I am definitely a needy and sometimes pushy customer but she has taken in her her stride and always been happy to help chase things when they had slowed down. If I am needing to sell in the future I won’t even be thinking twice before appointing either Dawn or anyone else at Shelton & Lines to manage the process. Thank you for everything and I can’t wait to get the keys next month.
NIN-HOUSE COMPLAINTS PROCEDURE
Stage One
If you think, after speaking with the local Branch staff, that your complaint has not been resolved, you are invited to make a formal complaint in writing by email or letter. Please provide a written summary of your complaint and address it to our Head Office, Shelton & Lines, 37 Droitwich Road, Worcester WR3 7LG – [email protected]. Your complaint will be acknowledged within 3 working days of being received. The Branch Sales\/Lettings Manager will make contact with you to discuss the matter further prior to launching a full investigation. Upon completion of the investigation, you will be advised of the outcome in writing within 14 working days of receipt of the original complaint.
Stage Two
If, after a full investigation, you feel that your complaint remains unresolved, you may refer the matter to a Director who will personally conduct a separate review of your complaint. You will receive an acknowledgement from the Director within 3 working days and a full response within 14 working days.
If you remain dissatisfied, after completing the above steps you can then contact The Property Ombudsman to request an independent review: 0330 440 1634 - Ombudsman Services, P.O. Box 1021, Warrington, WA4 9FE.o procedure set.
Last updated at 10/25/2016, 8:33:16 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 98% | 99% | £82,250 | £1,600,000 |
| Lettings | 100% | 95% | £382 | £975 |
Shelton and Lines
37 Droitwich Road, Worcester, Worcestershire
WR3 7LG
01905 616330
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Share On :
Dawn
By : 'Rowan'
Services : Sales( As a Buyer )
Sold price : £305000
Would you recommend ? : Yes
Postcode : WR5
After making the catastrophic decision to sell our house with YOPA, I am so glad we found our onward purchase with Shelton & Lines as the agent. Dawn with 20+ years experience as an agent is faultless, I am definitely a needy and sometimes pushy customer but she has taken in her her... Read Full Review
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By : 'B'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : WR5
Very happy with the service we received from Shelton and Lines to sell our property. Appointment to value, and photograph house very speedy, on the market quickly. Stayed in touch throughout, quick to respond to queries and kept us up to date with sale at every opportunity. All staff friendly,... Read Full Review
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Dawn
By : 'Chris'
Services : Sales( As a Vendor )
Sold price : £395000
Would you recommend ? : Yes
Postcode : WR3
I was looking to sell my late parents property and had spoken to other estate agents in the area regarding the sale. I contacted Shelton and Lines and after my first meeting with Dawn, I knew that they would be the right estate agents to deal with. They also had a property up for sale that was... Read Full Review
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Dawn
Simon
By : 'Caroline'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : WR2
I am so pleased I chose Shelton and Lines, they made selling my house so easy, were so approachable each time I had any queries and achieved a higher price than I had anticipated. Top... Read Full Review
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Dawn
By : 'Diane'
Services : Sales( As a Buyer )
Sold price : £82250
Would you recommend ? : Yes
Postcode : WR3
Extremely helpful with any queries I had. Seemed as if I was interacting with a friend rather than a... Read Full Review
By : Richard Shelton
Jul 1, 2024Dear Diane, Thank you, Estate Agency is and always has been a people business, and being friendly I believe is an important factor. Thanks again, kind regards ...
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Dawn
By : 'Kim'
Services : Sales( As a Vendor )
Sold price : £145000
Would you recommend ? : Yes
Postcode : WR1
I chose Shelton & Lines to market my property because when I first met Dawn, I was struck by her professional attitude, down to earth friendliness and knowledge of the local area. Shelton & Lines are a local company with a wealth of experience in the property market and I had every ... Read Full Review
By : Richard Shelton
Jul 1, 2024Dear Kim, Thank you for sharing your experience relating to selling with Shelton & Lines. I\'m so pleased Dawn helped reduce any stress too. Thanks again, kind regards ...
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Simon
Dawn
By : 'GARY'
Services : Sales( As a Vendor )
Sold price : £275000
Would you recommend ? : Yes
Postcode : WR2
Simon mallett is a true professional he helped us from putting our house on the market to the day we completed he made some difficult calls for us and we couldn’t thank him enough for all his help.Dawn is a lovely professional lady made my wife and I laugh so much with some viewings made... Read Full Review
By : Richard Shelton
Jul 1, 2024Dear Gary & Tracy Jarvis, If we can provide a great service and laugh, I feel that\'s probably perfect! Haha! Thank you for taking the time to share this. All the best, ...
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Simon
Dawn
By : 'Ashley'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : WR9
Simon and Dawn were brilliant throughout the entire process selling my home! They made the entire process stress free and sold my property within the week of it being listed. Thankyou so much to you both and all... Read Full Review
By : Richard Shelton
Jul 1, 2024Dear Ashley, Stress free is the goal! That\'s great news, thank you for sharing your experience. Kind regards ...
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Simon
Dawn
By : 'Mark'
Services : Sales( As a Vendor )
Sold price : £304500
Would you recommend ? : Yes
Postcode : WR3
Absolutely fantastic company. We were with another company who were a complete waste of our time. We move to Shelton and Lines, and things started to move straight away. The sign went up 1st day, we had a viewing on day 3. We as good as sold it within 3 weeks. Simon and the team were always there... Read Full Review
By : Richard Shelton
Jul 1, 2024Dear Mark Tansley, We all really appreciate your feedback stating we are a \"fantastic company\" it makes everything so worth while, thank you very much! Kind regards ...
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Dawn
By : 'Paul'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : WR5
No words can describe how happy I am going with Dawn from Shelton & Lines for the selling my property. We have used previous agents but where not satisfied with the results and viewings and when I decided to go ahead with Dawn I was ecstatic with her working style, and even got the right... Read Full Review
By : Richard Shelton
Mar 13, 2024Dear Paul, Thank you for sharing your experience, I am delighted you are happy with the service and the result in selling your house. Kind regards ...
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Simon
By : 'Bakers'
Services : Sales( As a Buyer )
Sold price : £267000
Would you recommend ? : No
Postcode : WR3
Exceptional service! Simon demonstrated great professionalism, responsiveness, and expertise throughout the entire process. Highly recommend for a seamless and stress-free... Read Full Review
By : Richard Shelton
Mar 13, 2024Dear Bakers, A stress-free experience is something that Simon strives for with every client,. Thank you so much for sharing this. All the best, ...
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Dawn
Simon
By : 'Colleen'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : WR3
Lovely staff. The staff we encountered at the Worcester branch of Shelton and Lines whilst purchasing our property were nothing but helpful . They kept us informed as sale progressed , not once did we any less valued than their vendor ( which is not usually the case when you are buying ), the... Read Full Review
By : Richard Shelton
Mar 13, 2024Dear Collen Fenson, Thank you, we treat all our clients equally, I am delighted you you have recognised this. Thanks again! Kind regards ...
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By : 'Lee'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : WR3
Used before , and was excellent, so why go elsewhere. Great communication from start to finish. Highly... Read Full Review
By : Richard Shelton
Mar 13, 2024Dear Lee, Good communication is vital, thank you so much. If you need us again, please return! All the best, kind regards ...
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Simon
Jenna
By : 'Jon'
Services : Sales( As a Buyer )
Sold price : £215000
Would you recommend ? : Yes
Postcode : WR1
Purchased a property in November 2023 and the staff were very helpful in getting things pushed through for me as I was renting and my contract was coming to an end, things with the sale were dragging on but the staff worked hard to ensure everything was being sorted and I was in before my contact... Read Full Review
By : Richard Shelton
Mar 13, 2024Dear Jon, Thank you. We are aware as a first time purchase it can be quite a daunting process. We pride ourselves on being as helpful as possible and being on-hand with all the documentation ...
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Simon
By : 'Wayne'
Services : Sales( As a Buyer )
Sold price : £225000
Would you recommend ? : Yes
Postcode : WR3
I recently purchased my apartment through Shelton & Lines and mainly via Simon Mallett. Although we had some hurdles to overcome - we finally completed before Christmas and this is largely down to Simon doing all of the chasing on a daily basis - keeping me informed everyday either by... Read Full Review
By : Richard Shelton
Mar 13, 2024Dear Wayne, Sometimes people don\'t realise how much work is involved with making sure a property purchase completes, so thank you for recognising this. We are grateful for your review and wish you ...
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Simon
Simon
By : 'Iain'
Services : Sales( As a Vendor )
Sold price : £225000
Would you recommend ? : Yes
Postcode : WR3
With the sale of our apartment Dawn and Simon have been fantastic and in our case Simon was particularly outstanding, exploiting his brilliant negotiating skills with the buyer thorough to completion. They went above and beyond and we would definitely recommend Shelton&Lines Worcester to... Read Full Review
By : Richard Shelton
Dec 19, 2023Dear Iain & Jane, Negotiating with all parties within a property sale is something that some people don\'t realise is so important and ads a lot of value. When selling a property there is much ...
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Dawn
Simon
By : 'Cameron'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : WR3
Having experienced different agents in Worcester, Dawn and Simon from Shelton and Lines are by far the best agents in the city. Both, are straightforward, intuitive and brilliant listeners, whom I cannot recommend highly enough to everyone in Worcester when it comes to selling properties and... Read Full Review
By : Richard Shelton
Dec 11, 2023Dear Cameron Armstrong, your review is very much appreciated. Caring is a value we believe is crucial in being successful, so I thank you a lot for recognising this and sharing your experience. Kind ...
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Simon
Dawn
By : 'Viv'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : WR1
As buyers we found all staff we interacted with to be helpful and courteous, and prompt to answer queries. They always seemed to have time for us if we popped into the office, which is not always the case! If you're selling, you can know that viewers and buyers will get a great... Read Full Review
By : Richard Shelton
Dec 11, 2023Dear Viv, your review is much appreciated. We all understand that buying a property can sometimes be a daunting task and having time for our customers is therefore very important. Thanks again, kind ...
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Simon
Jenna
By : 'David'
Services : Sales( As a Vendor )
Sold price : £272000
Would you recommend ? : Yes
Postcode : WR5
I had great service from Leigh, Simon and Dawn, who kept me well informed about viewings and gave feedback on them, and assisting with the... Read Full Review
By : Richard Shelton
Dec 11, 2023Dear David, it is very kind of you to share your thoughts on here, we really appreciate it. Thank you, kind regards ...
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Dawn
Simon
By : 'Hayley'
Services : Land & New Homes
Would you recommend ? : Yes
Postcode : WR3
Dawn and Simon have been fantastic and thorough throughout the whole process. They went above and beyond communicating between both parties to resolve any issues or queries we had. Definitely recommend Shelton&Lines Worcester to anyone in the... Read Full Review
By : Richard Shelton
Dec 11, 2023Dear Hayley, good communication is critical when buying and selling a property, I\'m really pleased you have found Simon and Dawn fantastic! All the best, ...
