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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.9/5, 250 Reviews
97% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
97% sales fee satisfaction
99% letting fee satisfaction
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Fiona
Colin
By : 'Kets13'
Services : Sales(As a Vendor)
Sold price : £165350
Would you recommend ? : Yes
Postcode : G66
Fantastic service, kept me informed and advised every step of the way. Felt reassured and supported. Thanks you!
Our aim is to ensure that all of our clients are satisfied with everything that we do for them.
But we know that sometimes things don’t go as expected and we welcome feedback positive or negative so that we can improve our services and work out how to do things better in future.
If you have a complaint to make, please tell the person you have been in contact with that you are not happy with the service provided as soon as possible. You can do this in person, by telephone, by email or in writing. If they can deal with your complaint there and then, that is the quickest way to put things right.
If you are not happy with the response you receive, you should refer your complaint to the Manager responsible for that Branch or service. If you want to do this, we would ask that you set out your complaint in writing, either by e-mail or post. This will allow us to keep a formal record of your complaint and to understand the grounds of your complaint in more detail – which will help us to respond promptly. We endeavour to solve issues if and when they arise and setting out the objective or resolution that you would wish to see would be very helpful.
If the relevant Manger is unable to resolve your complaint to your satisfaction, they will usually refer it to the Chief Executive as a matter of course, but you can also ask them to do so.
Where a complaint is referred to the Chief Executive, he will review all the documentation relating to the service we have provided so far and all communications in either direction. He may involve and\/or consult other senior personnel in Pacitti Jones who have no prior involvement in providing the service that is the subject of your complaint.
He will reply in writing directly to you, usually by e-mail but by post if you prefer.
We recognise that Alternative Dispute Resolution Regulations have implemented EU law to promote alternative dispute resolution as a means of redress for consumers in relation to unsatisfactory services. We have chosen not to adopt a named ADR provider and any concerns over services should be addressed to the Chief Executive who will consider with you the suitability of ADR.
If you are not satisfied with the findings of our review and you and we do not agree to use ADR then you can refer your complaint to an independent body. Pacitti Jones is regulated by a number of independent bodies including the Law Society of Scotland, the Council of Letting Agents and the Financial Conduct Authority. The nature of your complaint would determine which regulator is appropriate and we will advise you which body is relevant to your case should the need arise (Scottish Legal Complaints Commission is the single gateway for legal complaints).
Last updated at 5/4/2016, 2:38:02 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 97% | £55,000 | £3,465,000 |
| Lettings | 100% | 99% | £0 | £0 |
Pacitti Jones
96 Kirkintilloch Road, Glasgow, East Dunbartonshire
G66 4LQ
0141 775 0005
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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By : 'Susan'
Services : 3
Sold price : £145000
Would you recommend ? : Yes
Postcode : G33
From the initial valuation from Colin to the process of selling my property, the service from Pacitti was fantastic. The girls at the Lenzie office (FionaMichelleKarenMaxine) kept me up to date on an almost daily basis. I did not conduct the viewings myself but Ian who carried them out me was the... Read Full Review
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Fiona was a great help
Colin helped with the value an
By : 'Colin'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : G66
The team at Pacitti Jones especially Fiona were very professional in dealing with everything in relation to the sale of our house and made what can be a stressful time as easy as... Read Full Review
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Fiona
By : 'John'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : G66
The entire team at Pacitti Jones have been exceptionally helpful right from the outset. Colin, Fiona and Maxine kept us fully up to date on progress at all times and delivered on their commitments. Wonderful service and would highly... Read Full Review
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Colin
By : 'Kirsten'
Services : Sales( As a Vendor )
Sold price : £365000
Would you recommend ? : Yes
Postcode : G66
Great team, easy to work with and kept us up to date at all times. Turned around getting us onto market and sign up out front super quick. Colin & Fiona have been great as well as the photographer (who I have forgotten the name... Read Full Review
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Fiona
Colin
By : 'Kets13'
Services : Sales( As a Vendor )
Sold price : £165350
Would you recommend ? : Yes
Postcode : G66
Fantastic service, kept me informed and advised every step of the way. Felt reassured and supported. Thanks... Read Full Review
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Karen
Fiona
By : 'Dan'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : G66
Pacitti Jones has completely taken the stress away from selling my property. Every single member of the team that I dealt with was very helpful and professional. There was never a moment that I felt like I was alone throughout the process. The whole team made me feel like I was their only... Read Full Review
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Colin
Fiona
By : 'Jennifer'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : G66
We have had an excellent experience with Pacitti Jones. They kept us updated and informed with the sale of our property. would highly... Read Full Review
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Fiona
Karen
By : 'Sheena'
Services : Sales( As a Vendor )
Sold price : £170000
Would you recommend ? : Yes
Postcode : G33
We really appreciate the work we have had with Pacitti Jones in selling our flat. They have been extremely professional and efficient and did a wonderful job of marketing our flat and guiding us through the process. Very happy to have secured an offer... Read Full Review
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Maxine
By : 'Suzanne'
Services : Sales( As a Vendor )
Sold price : £223000
Would you recommend ? : Yes
Postcode : G66
Staff are very helpful, knowledgeable and attentive to their clients needs. Their advice and professionalism led to a quick sale of our property. meeting all our... Read Full Review
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Fiona
Karen
By : 'David'
Services : Sales( As a Vendor )
Sold price : £275000
Would you recommend ? : Yes
Postcode : G66
Very friendly and knowledgeable staff. The house was sold within 2 weeks from engagement with Pacitti Jones and only 4 days after it went live on the market. There was good communication throughout the selling process. The client log in service was very useful to enable me to track viewings,... Read Full Review
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Fiona
Colin
By : 'Alasdair'
Services : Sales( As a Vendor )
Sold price : £285000
Would you recommend ? : Yes
Postcode : G33
Pacitti Jones have been throughly professional throughout this process and we thank them for helping us secure an offer on our... Read Full Review
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Fiona
Maxine
By : 'Susan'
Services : Sales( As a Vendor )
Sold price : £195000
Would you recommend ? : Yes
Postcode : G66
Fabulous experience dealing with Fiona. Very informative and kept us up to date with what was happening. Regular contact and feedback. Such a pleasure to deal with someone like that. Very personable and... Read Full Review
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Fiona
Maxine
By : 'Vivian'
Services : Sales( As a Vendor )
Sold price : £195000
Would you recommend ? : Yes
Postcode : G66
Communication from staff was very good. Kept us updated on viewings and... Read Full Review
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Fiona
Maxine
By : 'Ian'
Services : Sales( As a Vendor )
Sold price : £108000
Would you recommend ? : Yes
Postcode : G66
I would like to thank the team at Pacitti Jones for all there help, support and invaluable guidance when selling my property. From the very beginning of the process, they have offered friendly advice along with excellent communication which has made the whole experience totally hassle free. I... Read Full Review
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Fiona
Maxine
By : 'Rachel'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : G33
Very helpful team. Good advice. Quick communication and action. Friendly and... Read Full Review
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Karen
Fiona
By : 'D'
Services : Sales( As a Vendor )
Sold price : £156500
Would you recommend ? : Yes
Postcode : G66
We have both bought and sold a property through pacitti jones in lenzie. I have found their service to be excellent. Clear communication. Prompt follow up with parties for viewings and offers and their online tool for tracking progress has been a huge time... Read Full Review
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Michelle
Fiona
By : 'Laura'
Services : Sales( As a Vendor )
Sold price : £94000
Would you recommend ? : Yes
Postcode : G66
An absolutely amazing, professional service. Excellent communication, keeping me informed at every stage and provided support throughout the process. Colin, Michelle and Fiona were friendly, approachable and helpful. Would highly recommend Pacitti Jones... Read Full Review
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Fiona
Karen
By : 'Donald'
Services : Sales( As a Vendor )
Sold price : £315000
Would you recommend ? : Yes
Postcode : G66
It was clear from the outset that Pacitti Jones had the local market knowledge that the other agent we considered did not. Being local it was easier for us to drop off and pick up keys and they took away the hassle of viewings which made it easier for us as the seller. The portal was a really... Read Full Review
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Fiona
Colin
By : 'Ailidh'
Services : Sales( As a Vendor )
Sold price : £365000
Would you recommend ? : Yes
Postcode : G66
Very helpful and friendly, process was straightforward and smooth.... Read Full Review
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Fiona
Colin
By : 'Beverly'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : G33
Excellent service from start to finish, thanks so much for a smooth... Read Full Review
