The Deposit Protection Service

NOT RECOMMENDED - Not Fair Decisions! ( Using the law to steal people ) Even we cleaned the house and they even charge me again! What a joke! Karma will hit ... Read Full Review

I used DPS (Deposit Protection Service) to secure a tenant's deposit. When the tenancy ended, I filed a claim for damages caused by the tenant and provided both pictures and an invoice from a handyman as evidence. However, DPS rejected my claim on the grounds that the photos lacked ... Read Full Review

I rented my newly-built property to so called overseas corporate tenant and they damaged several thousands worth of worktop in the kitchen. The check-in check-out professionals stated in their report that there was a deep chip in the worktop in the kitchen. I find it utterly bizarre that ... Read Full Review

If there was a way of giving no stars and leave a review I would. The DPS position is simple, the Landlord is assumed to be up to no good slum landlord out to screw tenants until proven innocent (and what a high bar it is). They really do abuse their position. Despite my property being clearly ... Read Full Review

Appalling. 5 people give a deposit because this is a co renting for students. The landlord gives the green light to reimburse and they reimburse one out of 5 then they shut the account and they keep the money of the 4 others. No possibility to reach them. I file a criminal complaint and I pass this ... Read Full Review

Absolutely appalling service. DPS gave the deposit back to the tenant even though it has cost more than £7K to put the property back to its original condition. The tenant left without giving a forwarding address and owed monies to both electric and gas companies. Despite going to ... Read Full Review

APPALLING ! Went over a month past their own deadline to resolve a dispute and never answer the ohone. Despite clear eveidenc egiven they awardd the landord anyway, and oets face it they have more t lose upsetting the people who pay for the ... Read Full Review

I recently asked for DPS adjudication service in resolving a dispute that I, the (landlord) had with my outgoing tenants. After numerous emails between the landlord and tenant it proved itself tghat DPS are not acting fairly for landlords. There is distinct tendancy to protect the tenant in any ... Read Full Review

I am a landlord, I try to be a fair one and have never until now, over 12 years had to ask a deposit company to retain part of a tenant's deposit through damage caused by them. An independent Inventory Company compiled a 40 page report with photographic evidence or many areas of damage ... Read Full Review

This is a scam company.. it should be removed from business, they scammed us out of £1800 please who or how can we take this ... Read Full Review

Previous student tenants left our property dirty, despite a clause that they should leave it as found (professionally cleaned, including carpets). We had photographic evidence. Our agent applied to the DPS for the costs of around £200 to be taken from the deposit, and we were awarded ... Read Full Review

Are the positive DPS reviews fake? Two sentences thanking some one called ,"insert any name here".. doesnt come across as legit. You only have to look at google reviews to see this company is fraudulant and has maybe 1 in a 100 positive reviews. All the positive rtreviews have the same ... Read Full Review

This review will include nothing but the absolute truth in the fact that your company has illegally given away a tenants deposit and i know this is the absolute truth as i am that tenant who has not only been through your policies i have proof of your employees breaking almost EVERYTHING your ... Read Full Review

Still have a problem with them but now trying to protect my three long term tenants who have committed the terrible offence of changing email address or telephone number thus being classed as not reconised by DPS. Even my bank is happy to send a new debit card to my address but DPS are ... Read Full Review

I am an honest Landlord and if I knew that I would loose the money that I spent to fix everything, I would have never registered with them. After the tenants have left the flat in a terrible state, pay in advance at my own cost to fix all the damaged staff DPS didn’t give us any money ... Read Full Review

Never Ever consider putting a deposit with these idiots. Appalling service, don't pay out a deposit in the timeframe set. Poor communication from staff, failed to respond to a formal ... Read Full Review

should not be in business. I claimed for a damaged wooden floor, they decided against me, with the ruling accompanied by a multi page letter of what information was missing, without any option to appeal their decision. Biased, unfair and in top of they take a lot of time. It is one of those ... Read Full Review

I will reporting the DPS to the financial services authority, they have held my deposit since May 2020 and have not in any shape or form helped me retrieve it. I asked for the necessary form on four occasions and was promised it had been sent but it hadn’t. It finally arrived in September ... Read Full Review

Foolishly have deposited our tenants deposit with this DPS company. Total shambles at every turn. Do not appear to know what their bank procedures are; web site for amendments are a mess. Whoever is in charge - must be a close relative of this current Government cabinet member [?] - should have ... Read Full Review

Landlord made unfair claims and we had a lot of evidence secured. We were scammed as follows: 1. the dispute wasn't started for a long time despite of a number of emails from us saying more or less: please start the dispute because the landlord is wrong and we will prove it with gigabytes ... Read Full Review