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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
1.4/5, 16 Reviews
13% Recommended
14% sales valuation accuracy
0% letting valuation accuracy
29% sales fee satisfaction
29% letting fee satisfaction
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By : 'Alexander'
Services : Sales(Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : NW9
Tried JLL for 6 months on the market. Poor/lack of communication. 1 viewing for whole period. Poor preparation. Did not follow protocol and allowed buyer to come on their own, who tried to talk about money.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 14% | 28.999999999999996% | £0 | £0 |
| Lettings | 0% | 28.999999999999996% | £1,250 | £1,669 |
Jones Lang Lasalle
8 Montpelier Vale, London, Greater London
SE3 0TA
020 8852 8383
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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By : 'Alexander'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : NW9
Tried JLL for 6 months on the market. Poor/lack of communication. 1 viewing for whole period. Poor preparation. Did not follow protocol and allowed buyer to come on their own, who tried to talk about... Read Full Review
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Mohammed
By : 'GG'
Services : Letting( As a Tenant )
Rent PCM : £1669
Would you recommend ? : Yes
Postcode : E15
So far, very good management, including renewal, prompt response in repairs needed. Constant information during letting period, no complaint so... Read Full Review
Fees can be considered a bit high, but having bad previous experience in non-managed property, I gladly accept them.
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Jones
By : 'Angry'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LOND
Horrible from beginning to end. Property Manager does not respond to emails, impossible to have the repairs done and they will do whatever possible to keep the deposit after the tenancy ends - unbelievable excuses. Be careful with this agency, they are the worse ever. Overprice quotes sent to... Read Full Review
They should pay to customers to use them.
They should pay to customers to use them.
By : Emma Deeny
Sep 5, 2016I am disappointed to read your comments and would really like it if you could get in touch with me to advise on the details, so that I may investigate this further for you. Your experience does not ...
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Mohammed
By : 'Elton'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E14
Worst property manager ever, doesn't acknowledge e-mails, doesn't reply to simple questions, makes up stories which contradict what he had stated before. Clearly unfit for this position, should be a negotiator to be... Read Full Review
By : Emma Deeny
Sep 5, 2016I am disappointed to read your comments and would really like it if you could get in touch with me to advise me on the details, so that I may investigate this further for you. Your experience does ...
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By : 'Mrs'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE10
Absolutely shocking. DO NOT USE THIS BRANCH. We were in a property managed by them for almost 2 years- we experienced a severe leak which ruined some of our belongings and furniture. It took them 3 days to get someone out to look at the leak ( just for quotes) and weeks to get it fixed. We lived... Read Full Review
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By : 'Fabrizio'
Services : Letting( As a Tenant )
Rent PCM : £1600
Would you recommend ? : No
Postcode : SE10
I was a tenant of a property managed by Jones Lang LaSalle in Greenwich. I have left the property 2.5 months ago and for some reason can't get my deposit back. We have used the cleaning services as recommend by the agency (£280 for a 2 bed flat), agreed on some deduction but since 1.5 month... Read Full Review
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By : 'GT'
Services : Letting( As a Tenant )
Rent PCM : £1250
Would you recommend ? : No
Postcode : SE10
I am very disappointed when contact to JLL staffs. They are not willing to help the tenant to make any offer to landlord or consult the tenant another solutions to achieve the landlord's requirement. The reason that they gave me is that "the due date to let this property is still long time and ... Read Full Review
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By : 'Lola'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE10
This is the worst company I ever dealt with after foxtons, even at foxtons I have had better experience overall. They only take care of you before you sign the contract, as soon as you pay, you no longer exist. They do not reply to you email, have nothing useful to say over the phone, keep telling... Read Full Review
They urgently need to improve their customer service, more and more people I hear are saying the same. What are we paying them for?
Overpriced for nothing
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Natalie
By : 'Jango'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : N17
Simply horrible service. We got an apartment through JLL, during the viewing the staff member was very polite if a bit rushed. He ensured us all the details of the property, rent/parking etc. We moved in soon, and soon things started going wrong. All problems with the property were managed by ... Read Full Review
They could have helped in a lot of ways, like managing the property issues like they were supposed to. Not imposed useless charges on us, and not given away our parking spot to someone else without telling us.
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By : 'James'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E14
We had numerous issues with the property when we first moved in and subsequently. The minor issues was dealt with in a timely manner however, there were some issues which were not adequately followed up and dragged on for months (around 8 months to be exact)!! The inventory clerks that they hire to ... Read Full Review
-Communicate all facts at relevant time points e.g. INFORM your tenants that they cease to have any authority over the property once the check-out has been arranged even if the tenancy has not ended - why should we continue to pay rent then!?!?!? Not everyone is an estate agent and \'should know\' the rules. -Follow up with any work that is due to take place -Use the same check-in and check-out inventory clerk
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By : 'JJ'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : SE13
Absolutely terrible please never use these people , rude, incompetent, such a bad experience avoid at all costs, their attitude is awful, everything is a hassle for them, you cant believe you actually pay for this service... Read Full Review
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By : 'Mark1979'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : N4
Very simple process from making an offer to putting down a deposit to moving in. Seems as though from other comments they aren't good for letting your property out but as a tenant they were... Read Full Review
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By : 'Silvia'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : SE10
DISGUSTING, DISGUSTING, DISGUSTING! Beware of this agency and their snobby selves. Horrible attitude, have been treated badly because students, denied to make an offer to the house we wanted, to then give it away to the first person who came on the morning of our final viewing. Contacted the... Read Full Review
Disgusting attitude and service. Only care about the money.
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By : 'M.L'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : E3
I am a foreigner who had purchased a property in the E3 area. As I am a foreigner, I had engaged JLL to manage and let my property. It was a terrible experience with them. They never helped to pay for our service charge in time and also never help to pay for the council tax during the vacant period ... Read Full Review
They should keep the landlord informed of all mails sent to the property. They should pay help landlord to pay the outstanding charges in time. They shld do a sanity check on the tenant during check out to make sure he has made all payment before he leaves.
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By : 'Shummie'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
I just want people to know that when dealing with this estate agent, please be warned they will leave you high and dry. After accepting my offer on a new-build property, and instructing solicitors, the seller went back on his word and decided to not accept my original offer price. I withdrew and... Read Full Review
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Jones Lang
By : 'Marc'
Services : Letting( As a Tenant )
Would you recommend ? : No
Absolutely shocking service. I appreciate that mistakes happen and things slip, but it shouldn't keep happening over and over. They manage our property and we have to chase them all the time to get answers and they're just... Read Full Review