Left without hot water and heating for over 2 weeks in freezing temperatures. Poor communication and little sympathy. Tenant well being is not a priority in my opinion and despite raising concerns on a regular basis I am no further forward and advised to purchase temporary electric heaters until... Read Full Review

Archer Bassett has provided agent services for me for over a decade, and I have found their customer service consistently excellent. They are speedy, efficient and have a thorough understanding of their field of work. Sam and Kirsten in Coventry City Centre are exceptionally... Read Full Review

Despite the work of many people, it is of poor quality than 2-person agents. Bad company, stay away. Keep your money and your mental... Read Full Review

Awful service from a complete shambles of an unprofessional company. Please avoid if you can and go elsewhere, there are many more agents out there who will care, not give you attitude and cause stress and cost you... Read Full Review

Hi Everyone, Please avoid the agency. It is for your own good. There are countless negative experiences with then. To start with the slow handling of the documents. The application process took them over a month to get sorted. Then they started to rush us to move into the property. We agreed... Read Full Review

If you are thinking of renting out a property, I suggest you do your homework. There are other options to... Read Full Review

Bunch of customer hating profit orientated idiots, especially the males at hertford street. Connells is around the corner. Take my advice don't use this... Read Full Review

I rented my current flat with Archer Bassett in Coventry when I first moved to the UK from abroad. It has been almost 2 years. From the first day onwards, Archer Bassett was super helpful in everything, property management, accounts etc. They have been super responsive during these extraordinary... Read Full Review

I rented from archer and basset my neighbour got me evicted by contacting archer and basset archer and basset never sent me a letter about my music being loud but i was thrown out unlawfully i also did not like anyone who worked in archer and basset because they are bloody... Read Full Review

We have been dealing with Nikita in referencing, we are kept in the loop at each stage and things are done in a timely manner. Brilliant service especially compared to local estate agents we have used... Read Full Review

They do not do their job . We had full management and basically it was all a waste of money . They never reply to phone calls or emails . House is in a terrible condition under their care . Highly recommend you do not use this agency .... Read Full Review

As a Landlord my experience is awful. They have not kept records of communication and didn't even issue a 12month contract when my tenant asked. Very rude staff and one staff member asked my tenant not to complain because they would get fired!!! There are other agents ...use... Read Full Review

Absolutely appalling service; this letting agent will be polite and lovely with you, up until the point that they have your money. They refused to complete repairs for the entire year that I rented with them, which caused me extensive damage to personal property. And don't expect them to get back... Read Full Review

Absolutely appalling lettings agent. I own a property next to a rented property managed by Archer Bassett and have had months and months of difficulties trying to arrange a repair to a pipe which affects my property. They are very rude and keep informing me that the job has been raised yet there... Read Full Review

We viewed the property in February 2013. We applied (paying the fees as requested) and stated that if we were to take the property the broken windows must be repaired, the broken plug sockets must be repaired and the large quantity of discarded furniture, rubbish, shopping trolleys and old clothing ... Read Full Review

Absolutely shocking, We are a large landlord with over two hundred properties, Archer Bassett managed three of our properties originally however we have now managed to remove two from them. They are still "managing" one of our properties as we are unable to instruct them until the tenant... Read Full Review

I began my tenancy with Archer Basset on 28th June 2013, since that date I have had multiple issues with my property but also issues with getting them resolved aswell! They advertised it as a fully furnished property and also said that all appliances are in working order. My fridge didn't work so... Read Full Review

The property was advertised as a 3 bedroom semi-detarched property with a 2 toilets and one bathroom. While viewing the property before renting, we were informed that the toilet downstairs was faulty but would be fixed. Due to the fact that we needed to relocate urgently, we paid and moved in. The... Read Full Review

A terrible experience as a landlord. If you are a landlord looking for an agency to work on your behalf DO NOT GO TO ARCHER BASSETT. They say in the inspection reports that nothing's wrong and everything's clean. When we went to see the property ourselves believing that these were true, found... Read Full Review

Possibly the worst 30 days of my life trying to let a property from these $@~A!?!! Me and my Mrs unfortunately spotted a lovely house that was for rent via Archer Bassett in Coventry. After parting with £250 to reserve the property, we then started a one month paperwork process with the... Read Full Review