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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
3.2/5, 350 Reviews
57% Recommended
100% sales valuation accuracy
93% letting valuation accuracy
58% sales fee satisfaction
58% letting fee satisfaction
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By : 'Lovey'
Services : Letting(As a Tenant)
Rent PCM : £1100
Would you recommend ? : No
Postcode : RG30
Worst individual ever! Worst of the worst Worst of the worst!
Sykes Captital
23/24 Market Place, Reading, Berkshire
RG1 2DE
0118 956 8888
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 57.99999999999999% | £270,000 | £300,000 |
| Lettings | 93% | 57.99999999999999% | £270 | £1,500 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 66 | 9 | 87 | 124 | 21 | 0 | 10 | 1 | 16 | 16 |
As a member of ARLA (Association of Residential Letting Agents), NAEA (National Association of Estate Agents) and The Property Ombudsman, Atlantis Property Services Ltd aims to provide the highest standards of service to all its customers. To ensure that your interests are protected, in the unlikely event that we do not provide the service you were expecting, we offer both an internal and external complaints procedure. Internal Complaints Procedure If you believe you have a grievance, please write in the first instance to “The Property Manager” at: 23/24 Market Place Reading RG1 2DE The grievance will be acknowledged immediately, investigated thoroughly in accordance with established “in-house” procedures, and a reply sent to the complainant within twenty-one days of receipt of the letter. If, however, you remain dissatisfied with the result of the internal investigation, please write to “The Senior Manager” at: 23/24 Market Place Reading RG1 2DE The Senior Manager and his/her team will thoroughly investigate your complaint, and the results of the complaint at branch level, and will reply within twenty-one days of receipt of your letter. If after this time you remain unsatisfied, Atlantis Property Serviced Limited offers mediation between the complainant and the company. External Complaints Procedure If you remain dissatisfied, Atlantis Property Services Limited will recommend mediation services through ARLA (Association of Residential Letting Agents), NAEA (National Association of Estate Agents) or The Property Ombudsman.
Last updated at 1/28/2015, 2:53:58 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Charlie
Annabelle
By : 'nkbtenant'
Branch : Reading, 23/24 Market Place
Services : Letting( As a Tenant )
Sold price : £1500
Would you recommend ? : No
Postcode : RG1
Do yourself a favour and DO NOT rent from Sykes capital. Charlie and Annabelle are the two worst human beings I have ever had the displeasure of dealing with. I wouldn’t wish what happened to me and my partner on anyone. Avoid at all ... Read Full Review
By : Verica Boobie
Mar 8, 2025Sykes Capital are the worst Freeholders ever, they never answer questions that you ask but instead threaten you with legal action all the time, even when it's their fault. They have Ben holding ...
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Annabelle
Charlie
By : 'Nashat'
Branch : Reading, 23/24 Market Place
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : RG1
From the moment I moved in, dealing with Sykes Capital was a complete nightmare. The checkin process was a mess, with no proper inventory, missing and damaged items, and they didn’t even give me the post box keys. It was disorganized and unprofessional right from the start. As time went on, more ... Read Full Review
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By : 'Lovey'
Branch : Reading, 23/24 Market Place
Services : Letting( As a Tenant )
Rent PCM : £1100
Would you recommend ? : No
Postcode : RG30
Worst individual ever! Worst of the worst Worst of the ... Read Full Review
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By : 'Sam'
Branch : Reading, 23/24 Market Place
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : PO3
I read all of the bad reviews about this company before using them, but what could go wrong with simply booking a parking space from them? I still can't decide if they are scammers or just incompetent. When I placed my booking I was assured that I didn't need a parking permit, I just ... Read Full Review
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Charlie
Annabelle
By : 'Tenant'
Branch : Reading, 23/24 Market Place
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : RG1
The worst individuals ever, Charlie and Annabelle Sykes are liars and they thieve the money from the renters. I have nothing else to say. I’m clearly not the only one. They will get what they deserve one ... Read Full Review
By : d
Jun 15, 2024they took over £1k of my deposit and also trying to bill me another £1.3k for damages if i ignore the damages what are the consequences? i don\'t want bad credit as mine is ...
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Annabelle
By : 'Sykes'
Branch : Reading, 23/24 Market Place
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : No
Postcode : RG1
Firstly, do yourselves a favour and avoid this company at all costs. I recently had the displeasure of renting from Sykes Capital, and my experience has been nothing short of a nightmare. This so-called business, run by two clueless individuals who seem to have no grasp of how to operate a ... Read Full Review
By : dissatisfied
Jun 15, 2024they took over £1k in deposit and asking for another £1k plus in damages. if we don\'t pay what will they do? i dont want to go to court or let it affect my ...
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Charlie
By : 'Michael'
Branch : Reading, 23/24 Market Place
Services : Letting( As a Tenant )
Rent PCM : £925
Would you recommend ? : No
Postcode : RG30
Terrible people, Expecially Charlie, He is rude, arguing and making comments on the phone. Annabelle originally shouted at me down the phone for lack of communication on their side. Have had mould in the flat since we moved in, even with photo evidence they still try to accuse us for the cause. ... Read Full Review
By : d
Jun 15, 2024they took over £1k in deposit and asking for another £1k plus in damages. if we don\'t pay what will they do? i dont want to go to court or let it affect my ...
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Annabelle
By : 'Rg17xd'
Branch : Reading, 23/24 Market Place
Services : Letting( As a Tenant )
Rent PCM : £700
Would you recommend ? : No
Postcode : RG1
Looking at these comments I can also say the same about this company as my son has just left a property rented through them - it was left as perfect as when he took it - then after gets a cleaning bill for £200 it was a studio flat -1 room and a toilet - also charged a for a new worktop ... Read Full Review
By : Richard
Oct 19, 2023I agree that this company are scammers I have had a very similar experiance of dealing with them. Unreasonable charges and they just rip off people of thir money. I wish the owners and their ...
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By : 'Edytq'
Branch : Reading, 23/24 Market Place
Services : Letting( As a Tenant )
Rent PCM : £745
Would you recommend ? : No
Postcode : RG30
The worst agency you can find! They rent flats that have big problems with damp. Later, they blame everything on the tenant and look for as many reasons as possible to take the entire deposit and even find an opportunity to add extra costs. Very rude and not helpful costumer ... Read Full Review
By : Terrible
Jun 15, 2024they did the same with me. took over £1k deposit and trying to bill me for another £1.3k if i refuse to pay for extra damages what will happen? i don\'t want bad credit rating as mine is ...
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By : 'Richard'
Branch : Reading, 23/24 Market Place
Services : Letting( As a Tenant )
Rent PCM : £700
Would you recommend ? : No
Postcode : RG1
My view is that the firm adopts scammer's techniques to withdraw as much money as possible from the tenants. It's very likely, that all the 5 stars reviews above have been paid for by the Company, or left by these people directly, in order to try and mend their reputation and continue to ... Read Full Review
By : D
Jun 15, 2024they took over £1k of my deposit and also trying to bill me another £1.3k for damages if i ignore the damages what are the consequences? do they actually take u to small claims court? i ...
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By : 'Richard'
Branch : Reading, 23/24 Market Place
Services : Letting( As a Tenant )
Rent PCM : £700
Would you recommend ? : No
Postcode : RG1
My view is that the firm adopts scammer's techniques to withdraw as much money as possible from the tenants. It's very likely, that all the 5 stars reviews above have been paid for by the Company, or left by these people directly, in order to try and mend their reputation and continue to ... Read Full Review
By : Alex
Nov 22, 2021I wholeheartedly agree with this statement. The very same happened to me: attempting to deflect defects in the property onto me on checkout, using a third-party which clearly acts in Sykes capital\'s ...
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By : 'Nikola'
Branch : Reading, 23/24 Market Place
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : RG1
I have previously sent out a letter of complaint about all of the issues that me and my partner have experienced because of the agency, but I haven't received a response. I have had too many disputes with the agency. I cannot live in these living conditions - mould and damp mainly in the ... Read Full Review
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By : 'Katerina'
Branch : Reading, 23/24 Market Place
Services : Letting( As a Tenant )
Rent PCM : £800
Would you recommend ? : No
Postcode : RG2
Avoid at all costs unless you want to loose your money! Worst customer service worst reputation. The only thing they are good at is taking you money. I should have read the comments before renting with ... Read Full Review
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By : 'Beth'
Branch : Reading, 23/24 Market Place
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : RG30
I would give 0 stars if I could. They ripped us off for so much money and treated us with no respect. They charged a check out fee AND a finalisation fee (both £250) and couldn't explain to us what the difference was, how the £250 was calculated, or what it was even for. During our time there ... Read Full Review
By : Nikola
May 11, 2020I have previously sent out a letter of complaint about all of the issues that me and my partner have experienced because of the agency, but I haven’t received a response. I have had too many ...
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By : 'rob200a'
Branch : Reading, 23/24 Market Place
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : No
Postcode : RG30
I rented from Atlantis from January 2012 till November 2012. Upon paying all deposits and agency fees i signed my tenancy at there market place offices and got told that the owner would sign his part then an agent would bring me my copy to the property the day i move in as they would be meeting me ... Read Full Review
Extortionate
By : bokdrol
Aug 6, 2019While my experience was not quite as bad as Rob\'s, we had a pretty horrible time while renting through these lowlife scam merchants. We were without the main bathroom and the balcony and the front ...
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By : 'Thomas'
Branch : Reading, 23/24 Market Place
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : RG1
I have had a horrible experience with Atlantis, they have been rude, obnoxious and greedy. I have lost most of my deposit despite leaving the flat I rented in good condition and on time having paid my rent promptly each month. Please don't use these estate agents as they do not care one little ... Read Full Review
Bad
By : Anna
Feb 21, 2020Terrible people, gangsters methods, now calls Sykes Capital. BE ...
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By : 'flyby'
Branch : Reading, 23/24 Market Place
Services : Letting( As a Tenant )
Rent PCM : £700
Would you recommend ? : No
Postcode : RG1
very poor service lack of respect and rip offs, I used these people to find a rental property and was charged extortionate fees and they were awful in dealings, very ignorant and arrogant. Hopefully will not have to deal with them ... Read Full Review
very high
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By : 'growing'
Branch : Reading, 23/24 Market Place
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £1000
Would you recommend ? : No
Postcode : RG1
After inquiring about commercial property for my business I was lead a merry song and dance by Miles via both his inability to answer questions relating to the property as well as his talent for providing completely erroneous information when left to his own devices. Had I accepted his ... Read Full Review
Being vaguely competent would have been a start. Treating me with a modicum of respect would have been an advantage.
The non-refundable reference deposit is a joke. If anything, people need to get a reference on these sharks before even considering doing business with them
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By : 'Herbert'
Branch : Reading, 23/24 Market Place
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : No
Postcode : RG1
On first impressions Atlantis seems a professional and trustworthy estate agent, but unfortunately that is far from the truth. - They invoiced us for fees that weren't in the contract (I know other Atlantis tenants that also got these charges such as ambiguous "market rate ... Read Full Review
As outlined in the review there were many instances of unethical / disrespectful behavior which seems to be ingrained into the culture of this organisation. If the owner of this small agent is not responsible for this bad culture he should seek a wholesale review of how they comply with managing lettings and seek to improve internal systems so that they can make the necessary profits without breaking the basic standards expected by tenants in Reading.
As mentioned in the review the agent attempted to charge fees which were not in the contract and also they did not assist us at all as tenants siding solely with the landlord at all times, therefore not acting as an independent third party agent.
By : Tina Watkin
Jul 13, 2015Dear Herbert, I'm very sorry to hear that you have not been satisfied with the experience you've received. Unfortunately I've not been able to locate you on our database under the name displayed, ...
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By : 'Tarun'
Branch : Reading, 23/24 Market Place
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SR2
Appalling response from the team. They don't even care how the customer has to suffer due to their lack of incompetence and resolve. I have been behind the agency for 2 weeks just to have the tenancy agreement signed. As per their requirement, I have already paid GBP 500. Now that they have the ... Read Full Review
I was charged GBP 500. For a service where Atlantis property does not care about their customer and their needs, they will work at their own pace and convenience.
By : Tarun Kumar C
Jul 4, 2015After I moved into the house. The house is so filthy, the oven is so filthy. The kitchen cabinets are greasy and the water from all the taps in the house comes out with such little pressure. I have ...