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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.6/5, 60 Reviews
82% Recommended
100% letting valuation accuracy
94% letting fee satisfaction
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By : 'Duncan'
Services : Letting(As a Tenant)
Rent PCM : £725
Would you recommend ? : Yes
Postcode : G82
The whole process was dealt with in a friendly professional manner. From enquiring about property right through to collecting keys I was kept informed about progress and any questions I had were answered immediately. I would highly recommend Lomond Letting and wouldn't hesitate to use them myself in future.
All complaints must be in writing.
Step 1: Please contact Lomond Letting Ltd (by letter or email), headed F.A.O. Mrs R Anderson, with the details of your complaint, setting out the reasons for your complaint, jointly with dates, names of any staff members you dealt with and enclosing/attaching any supporting evidence.
Step 2: We are required to acknowledge your complaint in writing (letter or email) within 3 working days of receiving it.
Step 3: We will review your complaint and provide you with a formal written outcome of our investigation within 10 working days of receiving the complaint.
Step 4: If you are not satisfied with the outcome set by Lomond Letting Ltd in writing, you may write/email our company at the details listed below and ask for a review of the outcome to the “Board of Directors”, and we will carry out a further separate assessment of your complaint, resulting in a Final Response which will be sent to you within 15 working days upon receipt of your request for a review on the matter.
Step 5: If you are still not satisfied with our Final Response, then you may refer the complaint to Scottish Association of Landlords whose details are below. You must refer your complaint to the Scottish Association of Landlords:
Scottish Association of Landlords
Hopetoun Gate
8b McDonald Road
Edinburgh
EH7 4LZ
Tel: 0131 564 0100
Last updated at 9/6/2017, 6:22:51 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 94.00% | £350 | £1,500 |
Lomond Letting Ltd
68 East Clyde Street, Helensburgh, Argyll and Bute
G84 7PG
01436268151
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Craig
Renee
By : 'Holly'
Services : Letting( As a Owner )
Rent PCM : £800
Would you recommend ? : Yes
Postcode : G82
Craig has been absolutely amazing as our letting agent. From the start, he made everything so easy and stress free, always answering our questions quickly and keeping us updated. He found us a great tenant our property, and we couldn’t be happier with how smoothly everything went. We’re so... Read Full Review
By : Craig Johnston
Mar 13, 2025Hi Holly, Thank you for your review! It was a pleasure working with you both and finding an ideal tenant that suited the property and your criteria. Hopefully, you won’t need to get in touch for a ...
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Craig
By : 'Dhaval'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : Yes
Postcode : G83
"I recently worked with Craig to find a home, and I couldn't be happier with the experience. From the very first meeting, Craig was professional, knowledgeable, and attentive to my needs. He took the time to understand exactly what I was looking and provided a range of great options that fit my... Read Full Review
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Craig
Victoria
Renee
By : 'M'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : G84
As a landlord using Lomond Letting to manage tenancies, it has been a great experience. I can thoroughly recommend Craig, Victoria and Renee. They found me an excellent tenant who remained 5 years. Very smooth process with no issues. When I was looking to purchase rental properties Craig was... Read Full Review
Very fair fee structure
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By : 'Duncan'
Services : Letting( As a Tenant )
Rent PCM : £725
Would you recommend ? : Yes
Postcode : G82
The whole process was dealt with in a friendly professional manner. From enquiring about property right through to collecting keys I was kept informed about progress and any questions I had were answered immediately. I would highly recommend Lomond Letting and wouldn't hesitate to use them... Read Full Review
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Craig
By : 'Linda'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : G84
I cannot thank the staff at Lomond Letting enough for their commitment to letting my property. Everything was handled promptly and with due care. An absolutely wonderful team of staff that go over and above to ensure everything is done to the highest standards. I would use the Agency... Read Full Review
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By : 'Iain'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : G83
Lomond were up there with the most professional companies and have dealt with, in any walk of life. From the start, no over pushy sales pitch. Tailored their service to suit my needs. Totally delighted and would recommend to... Read Full Review
By : Craig Johnston
Jul 23, 2024Thank you for your review Iain. It was a pleasure working with ...
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Craig
By : 'robert'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : G82
Very easy to deal with very plesant and well mannered could not have been more... Read Full Review
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Craig
Renee
By : 'LKP'
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : G84
I can’t describe how amazing this company is. Craig and his team went above and beyond for me and the landlord and i will be eternally... Read Full Review
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Craig
Renee
By : 'RyMacleod'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : G82
In my experience, Lomond Letting are always friendly and easy to communicate and have made renting my flat completely... Read Full Review
By : Craig Johnston
Apr 18, 2024Thank you for your review Mr Macleod. It\'s been a pleasure working with ...
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By : 'Agnes'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : G82
Fab agency. So helpful and nothing too much trouble for... Read Full Review
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By : 'Paul'
Services : Letting( As a Tenant )
Rent PCM : £1300
Would you recommend ? : No
Postcode : G83
Great viewing, very helpful and proffesional Very informative and very knowlegeable around property and... Read Full Review
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chris
By : 'Sarina'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : G84
Chris is excellent in his role in showing us the apartment. Very friendly and knows the area... Read Full Review
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Christopher
Victoria
By : 'LeahNelson'
Services : Letting( As a Tenant )
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : G84
Very good customer service. Chris from Lomond Lettings was polite, efficient and friendly. He talked through the process and showed me around the... Read Full Review
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Christopher
By : 'Barry'
Services : Letting( Property Management )
Rent PCM : £700
Would you recommend ? : No
Postcode : G82
Chris showed me around an amazing property and was extremely helpful and charismatic could not reccomend him any... Read Full Review
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By : 'Claire'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : No
Postcode : G84
Agent was brilliant. Showed us around a couple of houses, was very professional, kind and polite. He also had all the answers to our... Read Full Review
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Renee
Craig
By : 'Rosneathian'
Services : Letting( As a Owner )
Rent PCM : £500
Would you recommend ? : Yes
Postcode : G84
I sought the help of Lomond Letting (Helensburgh) for my small chalet on Rosneath peninsula. It's in a quiet location overlooking Loch Long. I began with the belief that it would appeal to certain types of tenant. This was a proposition that needed testing. Craig was my first point of... Read Full Review
Good.
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By : 'Liam'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : G84
A helpful and friendly team who provide good service and support. Any support or repair requests are dealt with quickly and in a professional... Read Full Review
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By : 'Marion'
Services : Letting( As a Owner )
Rent PCM : £575
Would you recommend ? : Yes
Postcode : G84
Rent always paid into my account within a couple of days after the agent has received it. Staff always very efficient, friendly and on the... Read Full Review
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Victoria
Renee
By : 'Muir'
Services : Letting( As a Owner )
Rent PCM : £495
Would you recommend ? : Yes
Postcode : G84
We engaged with a couple of agents when we were in process of letting our flat. Lomond were by far the best to deal with from the outset, their support was invaluable over the last 4 years, they looked after us very well. We wish them all the... Read Full Review
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By : 'Anne'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : G84
After many years with Lomond Letting, we were totally let down when we made a decision to sell our house . We were told to get on with it ourselves they would not get involved with any side of it at all. Which made it very difficult as our tenants were extremely difficult to work with, not... Read Full Review
By : Craig Johnston
Dec 8, 2022Thank you for your unfortunate and unwarranted review which I will elaborate on in detail based on your comments, whilst also offering our perspective on the situation. ‘we were totally let ...