The UK's Largest Customer Review Website for the Property Industry
Search by
Useful information
About allAgents
For agents
Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
The UK's Largest Customer Review Website for the Property Industry
Loading...
Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.8/5, 161 Reviews
95% Recommended
81% letting valuation accuracy
93% letting fee satisfaction
Share On : 
Mat
By : 'Rafael'
Services : Letting(As a Tenant)
Would you recommend ? : Yes
Postcode : W8
I rented an apartment managed by Avrasons for 3 years and I only have good things to say. They were always very helpful and attentive. Special thanks to Mat who was an incredible support.
Avrasons complaints procedure Dealing with your complaint immediately Our aim is to resolve complaints on the spot, so if you know which Department is responsible for the service you are concerned about, or the name or title of the appropriate member of staff, please make your complaint directly. The switchboard will help you find the right person. If you do not have this information, please contact a Director of Avrasons. They will either direct you to the right person or take a note of your complaint and pass it to him or her. This will usually be done within 24 hours. Formal complaint If you are not happy with the response to your complaint please ask that your complaint is sent to a Director of Avrasons, who will reply within 20 days or write to let you know why this cannot be done and agree a new deadline with you. Independent review If you are not satisfied with the response from a Director of Avrasons, you have the right to take your complaint to the Parliamentary Commissioner of Administration (the Ombudsman). If you are unable to resolve your complaint, as we are a member of the NAEA, register your complaint with the Association by writing to: The Compliance Officer The National Association of Estate Agents Arbon House 6 Tournament Court Edgehill Drive Warwick CV34 6LG Telephone: 01926 496800 Facsimile: 01926 417788 Email: [email protected] 2 Investigations follow a series of procedures detailed in the Association's Disciplinary Procedure Regulations. Investigations ? Members of the Association are required to comply with Rules of Conduct and Code of Practice for Residential Estate Agency ? Complaints will be investigated in accordance with the Association's Disciplinary Procedure Regulations The Association will look into all complaints providing there is no alternative remedy available ? Complaints regarding monies outstanding, compensation, bonds and rent should be referred to the Small Claims Court ? Complaints involving allegations of a breach of The Estate Agents Act 1979 or the Property Misdescriptions Act 1991, complainants are advised to contact their local Trading Standards Department ? Complaints involving claims for financial redress may be considered by the Ombudsman for Estate Agents, (see below) Where legal proceedings have been instigated by either party, the Association will not commence their own investigations until the action has been concluded ? The Association does not have the authority over its members to order compensation to be paid to a complainant nor are we able to become directly involved in a complaint ? The Association is unable to investigate complaints about a member's conduct that has occurred more than two years prior to receipt of the complaint Disciplinary Powers ? The Association has the authority to discipline members should they be found to be in breach of the Rules of Conduct or Code of Practice ? Penalties are; caution, formal warning or they could be summoned to a Disciplinary Tribunal (if found to be in breach of the Rules of Conduct, the member could be fined for each breach of the rules, suspended or expelled from membership) 3 The Property Ombudsman As of 3 April 2006 the NAEA made it a mandatory requirement for all Principals, Partners and Directors to have their company within a scheme that offers independent redress for complainants. For most NAEA members this means that they are also required to join The Property Ombudsman. This requirement currently relates only to Residential Sales and Residential Lettings agents. If you have not been able to resolve your complaint through the agents own internal complaints procedure you will be able to ask the The Property Ombudsman to consider your complaint. Please contact: The Property Ombudsman Milford House 43-55 Milford Street Salisbury Wiltshire SP1 2BP Telephone: 01722 335458 Facsimile: 01722 332296 www.tpos.co.uk
Last updated at 7/19/2017, 4:33:54 AM by allAgents
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 10 | 2 | 137 | 3 | 0 | 0 | 0 | 0 | 6 | 3 |
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 81% | 93.00% | £360 | £2,900 |
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Share On :
Mat
By : 'Rafael'
Branch : Kennington London, 16 Brixton Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W8
I rented an apartment managed by Avrasons for 3 years and I only have good things to say. They were always very helpful and attentive. Special thanks to Mat who was an incredible ... Read Full Review
Share On :
Mat
By : 'Nick'
Branch : Kennington London, 16 Brixton Road
Services : Letting( As a Tenant )
Rent PCM : £1890
Would you recommend ? : Yes
Postcode : SW8
When we've raised concerns, they have been consistently dealt with promptly, usually within a day, at most within the week. Friendly, helpful and proactive. They were even accommodating and willing to help us make arrangements when we had last minute issues with furniture pickup ahead of move ... Read Full Review
Share On :
Mat
Richard
By : 'Matt'
Branch : Kennington London, 16 Brixton Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : W8
Excellent agency. Always very fast to deal with any issues that came up during the tenancy. Highly recommend ... Read Full Review
By : richard jennings
Nov 22, 2023Thank you for your kind words Matt, We loved having you as a tenant and wish you all the best for the ...
Share On :
Richard
Mat
By : 'Elly'
Branch : Kennington London, 16 Brixton Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW17
I've rented through Avrasons for nearly 2 years and they have been excellent. Any queries or issues have been dealt with quickly and effectively and the flat has been a lovely place to call home. Highly recommend the team - Richard & Mat have been ... Read Full Review
By : richard jennings
May 30, 2022Thanks so much for your kind words Elly, sorry to see you leave you\'ve been a great tenant (and neighbour :) ) Congratulations on your house ...
Share On :
By : 'Joshua'
Branch : Kennington London, 16 Brixton Road
Services : Letting( As a Tenant )
Rent PCM : £1650
Would you recommend ? : Yes
Postcode : SW9
Fantastic team. Very receptive and quick to respond to any issue at the property. They are considerate and understanding when it comes to your circumstances, and always help find a solution. Overall, we're very satisfied with our lease and spent two years with the ... Read Full Review
By : richard jennings
May 16, 2022Thanks so much for your kind Words Josh, with you both all the best for the future. It\'s been our pleasure having you as ...
Share On :
Richard
By : 'Alicja'
Branch : Kennington London, 16 Brixton Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW10
After a very disappointing experience with a large agency in Chelsea/Kensington, the communication with Avrasons and specifically with Richard was perfect. I was looking for a quick solution and luckily Richard himself gave me call after my email once the flat was online. The contract and ... Read Full Review
By : richard jennings
Sep 13, 2021Thank you for your kind words Alicja, glad i could show you that Corporate agents are not always the best! :) wish you all the best in your new job and your new home. You know where we are if you ...
Share On :
Richard
By : 'Volodymyr'
Branch : Kennington London, 16 Brixton Road
Services : Letting( As a Tenant )
Rent PCM : £1248
Would you recommend ? : Yes
Postcode : W10
Great experience from viewing to check out. Very easy to deal with, had a quick turnaround moving into the property and Richard helped move things along swiftly and easily. Thanks to Richard. ... Read Full Review
Share On :
Justyna
Hollie
By : 'Marco'
Branch : Kennington London, 16 Brixton Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W11
Great experience from viewing to admin to check out. Kudos to Justyna, Hollie and Stephanos for their service. Highly ... Read Full Review
Share On :
Marcia
Justyna
By : 'Alex'
Branch : Kennington London, 16 Brixton Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE11
Marcia was very supportive throughout the 3 years we were at the property, and helped us solve a range of issues as quickly and efficiently as possible. Trustworthy estate agents. You will be in good hands if the property is managed by ... Read Full Review
Share On :
Richard
By : 'M'
Branch : Kennington London, 16 Brixton Road
Services : Property Management
Sold price : £1500
Would you recommend ? : Yes
Postcode : SE11
Speedy service and extremely professional! One time the oven broke and we emailed and there was a repair man around within 30 ... Read Full Review
By : richard jennings
Apr 22, 2021Many thanks Mitchell, i wish both you and Lauren all the best for the ...
Share On :
Mat
Richard
By : 'Astrid'
Branch : Kennington London, 16 Brixton Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W1T
From the 1st visit of our flat to our departure, the team has been amazing. Special thanks to Mat who was following us throughout the 3 years we worked with them. Very professional, always efficient and fair. Highly recommend ... Read Full Review
By : richard jennings
Apr 22, 2021Thanks Astrid, wishing you both all the best for the future. Stay Safe and if you come back to London give us a call!? ...
Share On :
By : 'SLP'
Branch : Kennington London, 16 Brixton Road
Services : Letting( As a Tenant )
Rent PCM : £1568
Would you recommend ? : No
Postcode : SW9
We had a loooong painful tenancy with this agency, zero empathy from the staff, never willing to help, the receptionist is probably one of the unfriendliest people I've even met in my life, they don't give back the deposit, just a sad place, so no rent from ... Read Full Review
By : richard jennings
Jan 13, 2021Hi Scott, as per my other replies to your numerous negative reviews, this review is highly inaccurate, you rented with us for 2 years with no issues until vacating and the discrepancy with your check ...
Share On :
Richard
Ian
By : 'Sokratis'
Branch : Kennington London, 16 Brixton Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW9
I have had experience with a number of estate agencies in London for the past 20 years. Avrasons is by far the best one I have dealt with. In fact it does not compare to any other. Everyone has been impeccable from the start till the end. Richard, Ian and Hollie who I mostly communicated with over ... Read Full Review
Share On :
Richard
By : 'Joe'
Branch : Kennington London, 16 Brixton Road
Services : Letting( As a Tenant )
Rent PCM : £2500
Would you recommend ? : Yes
Postcode : SW9
Very easy to deal with, had a quick turn around moving into the property and Richard helped move things along swiftly and ... Read Full Review
Share On :
Stephanos
By : 'William'
Branch : Kennington London, 16 Brixton Road
Services : Letting( As a Tenant )
Rent PCM : £1590
Would you recommend ? : Yes
Postcode : SW9
Highly satisfied with the prompt, professional and friendly service at Avrasons. All of the staff go out of their way to respond to our requests to the best of their abilities. I was having sleeping difficulties and Richard and Stephanos were able to promptly organise a new large bed in our new ... Read Full Review
Share On :
Justyna
By : 'Ama'
Branch : Kennington London, 16 Brixton Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW9
Excellent service from Justyna Polowniak at Avrasons Ltd. Each stage of the rental process was managed professionally and with empathy: viewing, deposits, finalising the contract, inventory review/picking up keys and hand over to property ... Read Full Review
Share On :
Justyna
By : 'Arturas'
Branch : Kennington London, 16 Brixton Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW9
Great service, Justyna was very accommodating with my busy work schedule and was quick to respond. The process of signing the lease and checking in was done ... Read Full Review
Share On :
Richard
By : 'Raj,'
Branch : Kennington London, 16 Brixton Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Avrasons and more specifically Richard were great with our search for a new flat. They made the process clear and easy. We had no issues with any part of the process and Richard was friendly and prompt at responding to our queries. Thank you ... Read Full Review
Share On :
Justyna
By : 'DanielleSmyth'
Branch : Kennington London, 16 Brixton Road
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : SW18
Awful customer service. Company is overun by terrible people now. Used to be a nice place when dealt with the more senior staff. This girl is unprofessional, fakes higher offers that by amazement fall through and is more concerned about whoever was texting her on the viewing I arranged then acting ... Read Full Review
By : richard jennings
Jan 7, 2020Dear Danielle, sorry that you feel Justyna and Avrasons service has not been to your satisfaction, however, i have checked our records and dont seem to have any of your information registered with ...
Share On :
Mat
By : 'Nils-Christian'
Branch : Kennington London, 16 Brixton Road
Services : Letting( As a Tenant )
Rent PCM : £1350
Would you recommend ? : Yes
Postcode : SE11
We lived in an Avrasons property for three years and can only recommend it. Our letting agent, Mat, quickly reacted to any requests, and was supportive whenever we renewed our contract. The apartment was in a great location in the middle of London with easy subway access and a park right in front ... Read Full Review
