AVOID AT ALL COSTS. Horrific experience with this company. Landlords and tenants AVOID at all costs. The Google reviews are false, check other review sites for a more accurate review of this terrible company. Nicholas Henderson, Lily Porter and Annette Cummings are useless and do not escalate... Read Full Review

Property Management Service below standard contract level. I have been a loyal provider of a property for the letting business of f.j.l. since 2014 so I know how the PM service has deteriorated over a long period. The communication is either automated so of limited relevance to the true situation... Read Full Review

AVOID AT ALL COSTS One agent in particular, Neelay Jivan, has sub-standard professional behaviour - much to the detriment of this branch and business as a whole. The agency knowingly misrepresented a property by including a storage space in the property description and floor plan whilst it... Read Full Review

The agents have lied multiple times throughout the buying process. Without knowing the facts themselves, they will tell you what you want to here just to make the sale, and base most of their actions on assumptions. They also falsely sold a property to us with outdoor storage, which it turns out... Read Full Review

Charlotte has consistently delivered quality tenants at good market rates as our letting agent and prime relationship manager over many years. She solves any problems that may arise very quickly, and seamlessly. I would highly recommend working with Charlotte and her... Read Full Review

Poor communication, lack of handover- worked with 4 people in the course of 6 months, disorganized but most importantly they provided inaccurate material information. While in the end, we completed and I bought the flat, the whole experience was extremely disappointing. As a whole, there is a... Read Full Review

I spoke to a lady named Catherine over the phone. Initially she hung up on me as soon as I said Hi, I called again immediately, same lady picked up the phone, I told her she had just hung up on me, there was no sorry nothing, she asked me my name as if my name was the reason she hung up! Very rude, ... Read Full Review

There were multiple promises made at the start of the tenancy and none of them were kept! At the end they tried to charge an outrageous amount of the deposit for modifications that were promised at the start of the tenancy! Horrible unresponsive... Read Full Review

I can't fault Jamal's efforts at all, but sadly, in the space of a year, other unknowns, albeit arrogant have appeared on the scene and said they are looking after the property. After parting with £1750 of my money in deposit (£500 was a 'holding fee' - unless that's just them 'holding' my ... Read Full Review

I've got a flat managed by FJL for 10 years. However, their services have significantly deteriated since they centralised the customers service about 2 years ago. I've therefore decided to change to another management agency recently. FJL has retained my deposits and also asked me to pay over 3... Read Full Review

Rapid viewing and successful letting of property. Good communication. Over the years excellent rental yields achieved, Comprehensive and accurate paperwork and invoicing. Reasonable commission charges with optional letting management (not tried by us). Happy to keep using this agent year after... Read Full Review

Charlotte was excellent and very professional in all my dealings with her. She was my main contact. Jamal is her boss and was in contact with the landlord. Apart from changing the terms of the tenancy substantially with no warning one day before signing, Jamal is the kind of cocky, gobby estate... Read Full Review

I own several properties which I rent out on a regular basis. Recently I rented out a house in Clerkenwell through Jamal Gormati at Felicity J Lord in their Goswell Road office. I received a first class service from him. He was knowledgable of rental values and professional to deal with. He was... Read Full Review

I have found Jamal and all of the team at Felicity J Lord to be extremely well organised, professional and responsive at all times. I have used them for 4 years and they have handled all handovers and issues with speed and efficiency. I am very happy with their service and would not hesitate to... Read Full Review

I have been very impressed with the friendly and professional service offered by Jamal and his team at the Clerkenwell office. They managed to line up several suitable tenants immediately which is exactly what is required by a landlord. I wouldn't hesitate to recommed them to anybody. Very... Read Full Review

Jamal and his team have been very helpful we couldn't be more happy of the service, you found us the flat of my dreams! Thank you again very much for your great help and dedication to... Read Full Review

We are happy with the service given by Felicity J.Lord in particular by Jamal... Read Full Review

Staff are courteous and quick to respond to emails. Rent receipts are paid promptly, and staff deal with maintenance/repair issue efficiently (providing multiple quotes and then ensuring the work is carried out). Useful advice provided on rent levels at end of each rental agreement. Only minor... Read Full Review

I have let out my property through FJL for the last 4 years - and have always been extremely pleaseed with the level of service. In fact I have not had any time when my flat has not been let out during that period, which is not bad going, in my opinion. As a professional in the city I do not want... Read Full Review

I have used Jamal and his team for 5 years. They provide a very professional service. They provide prompt and contructive feed back from prospective applicants and informative advice on the rental tone of the market which enable me and my team to make informed decisions. I would not consider using... Read Full Review